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Dallas/Fort Worth Airport
8.5 out of 10  8.5 out of 10
79 reviews

 



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DALLAS/FORT WORTH AIRPORT customer review :  13 July 2014 by Matthew Zhang    (USA)

Rating : 10/10

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Recommended

We recently went from Lubbock to Miami via Dallas/Ft. Worth on American Airlines. Dallas is one of the best airports I've been to. The American Airlines Terminal A is very new, very modern, has lots of food and retail options, and is very uncrowded. The half-circle layout of the terminal was excellent because it doesn't take forever to get from one gate to another. The Skylink stops are very convenient and there are 2-3 in each terminal, it's a good way to get from one terminal to the other without taking a bus. Our flight to Miami was out of Terminal C, another very modern very clean terminal. Overall a nice airport serving the Dallas area.



DALLAS/FORT WORTH AIRPORT customer review :  21 June 2014 by K Dee    (Australia)

Rating : 6/10

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Recommended

Excellent Airport, though terrible for connecting flight or even entering Dallas for that matter. The facilities are great, excellent choice of shopping and restaurants, sky train is great and gives a good view of the airport. Customs is a nightmare, if there are so many international flights arriving why isn't there staff at customs, had to connect to a flight to Mexico and had 4 hours, though it took close to 3 hours to get through customs, so that I could pick up my luggage and then re-check in the luggage and go once more through security, Why they don't have a section for people connecting to other flights is beyond me, I was not interested in going out of the terminal then re-entering it. It is a disgrace and Authorities must make sure all customs booths have staff when international aircraft's arrive.



DALLAS/FORT WORTH AIRPORT customer review :  30 May 2014 by Colin Gorman    (UK)

Rating : 7/10

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Recommended

After 10 hr plus flight from LHR on a pretty full B773 was surprised that only 4 booths out of a long line of booths were open, to be fair I got through in about 25 mins but I was right at the front of the queues but I really did feel sorry for the rest of the people behind me it wasn't going to be a fun experience for them-once passed INS/Customs there are loads of places to shop, eat and drink prior to connecting with onward flight, on the day I arrived DFW had a very bad storm (not their fault) which halted the rail so had to walk from D-A which took about 25mins-at all times all airport staff were approachable, friendly and helpful.



DALLAS/FORT WORTH AIRPORT customer review :  7 April 2014 by R Jenkins    (USA)

Rating : 5/10

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Recommended

Transited here after many years of avoiding this airport and its main carrier (American). The good - it's better than it was in the past. Baggage claim is convenient to your arrival gate (for domestic). At some, but not all gates you can avoid CNN, which is an unfortunate mind numbing part of many US airports. They have a train system although it's no help if you arrive at Concourse D and depart from C (you'd have to do the whole loop, or walk, which is simpler). The bad - the food selection is awful. Many eateries, but mostly the same chains over and over. Packaged snacks and drinks seem expensive even for an airport. Almost nothing is healthy other than pre-packaged salads (which may be a day or so old, sandwiches can hang around longer judging from the pull dates). The departure screens seem few in number and randomly placed. Some areas are simply poorly designed. There is a section of the D concourse around the middle where it's easy to get lost, despite the relatively small space.



DALLAS/FORT WORTH AIRPORT customer review :  11 February 2014 by K Martin    (UK)

Rating : 1/10

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Recommended

Jan 2014 - arrived on delayed BA flight to be confronted with immigration queue that filled the arrivals hall and only 4 desks open. No help for those with connecting flights - ours missed. 1.5 hours to get to desk, then further hour to get through baggage and further 40 mins to re-check flights. What a poor impression. Why oh why does the US not have a transit lounge for those with connecting flights. We await with trepidation our return flight to UK via Miami but will not willingly transit, or even visit, US again until this fiasco of a system is sorted out.



DALLAS/FORT WORTH AIRPORT customer review :  11 February 2014 by Philip O'Connor    (UK)

Rating : 10/10

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Recommended

Last week I flew through DFW from London Heathrow to make a connection to Puerto Vallarta, Mexico. Having read reviews on this site I was somewhat apprehensive about making a 2.5 hour connection. I have to say my experience was extremely positive. US immigration took about 5 minutes, security another 5 or 6 minutes. American Airlines had tagged my baggage straight through from the UK to Mexico, so all I had to do was present a completed customs form, but not my baggage. I had more than enough time to make my connection. And all in one terminal - D - a pleasant and well-organised terminal. This was a much better experience than transferring at Mexico City.



DALLAS/FORT WORTH AIRPORT customer review :  18 November 2013 by Joan Smith    (USA)

Rating : 0/10

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Recommended

Going through customs is a nightmare. No one there to provide directions, so you have to figure out for yourself which lines to stand in. There's a computerized system when you get to the front of the line. From there you either go through another customs official search or a briefer process. Seems like a random process, and, again, no one there to answer questions. People around me were getting worked up because they were missing their connections. We just let them cut to the front of the line so they could get through. It's embarrassing to have this be an entry point into the USA!



DALLAS/FORT WORTH AIRPORT customer review :  14 November 2013 by D Thorpe    (UK)

Rating : 2/10

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Recommended

Arrived on a delayed 10 hour British Airways flight from London. Upon landing had 2 hours to connect onto a flight to Kansas. Immigration took around 25 minutes to clear, upon entering the baggage hall met with a snaking queue that wrapped itself around the baggage carousels. This whole process took around 50 minutes to clear customs. Rude unhelpful staff directing passengers. We then had to navigate the TSA transit security, no smiles thank you's and surely rude staff and another delay of 35 minutes. We made our connecting flight with minutes to spare tired and totally stressed out. Will totally avoid this shambles of an airport again if on a connecting flight.



DALLAS/FORT WORTH AIRPORT customer review :  1 November 2013 by Peggy Baden    (USA)

Rating : 6/10

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Recommended

It seems that the airport was more efficient several months ago than present date. Early in summer baggage claim was very efficient as was the car toll. At present the new car toll has been a mess from gates not working to very narrow driving areas going into the gate to overcharging. Personally I haven't been overcharged. I was bragging about the efficiency of the airport from how passengers can be delivered right to their departure gate however this is no longer true if leaving from terminal E. Also bragged about baggage wait being very short however just picked up my husband and it took 55 minutes from when he landed to getting baggage. I'm not certain what has changed but it appears it isn't for the best. So sorry to have to report this.



DALLAS/FORT WORTH AIRPORT customer review :  2 August 2013 by Bill Walker    (Australia)

Rating : 0/10

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Recommended

Travelled through Dallas twice in the last 18 months. Worst queues I have ever experienced. Last year following the cancellation of 200 flights due to bad weather I spent 10 hours standing in 3 queues to get re-ticketed. Last month I travelled with 4 hour lay over between flights and needed every minute as immigration was 1.5 hours and the queue to exit with baggage was another 1.5 hours. I will never travel through Dallas again unless there is no other choice.



DALLAS/FORT WORTH AIRPORT customer review :  25 July 2013 by A Wenzel    (Switzerland)

Rating : 0/10

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Recommended

Immigration very poor, 3 hrs in June, this time even 5 hrs. 4 counters open for several hundred passengers, that is no customer service. Who are the bunch of people that stand around there wearing important badges and faces, doing nothing? Avoid this immigration, or better the entire AP.



DALLAS/FORT WORTH AIRPORT customer review :  21 July 2013 by Bob Motto    (UK)

Rating : 0/10

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Recommended

Arrived in DFW from LHR with a connection to SDF, what a nightmare it took over 2.5 hours to clear immigration and then another 45 mins to get through customs with another 35 mins to get through security again. Avoid DFW at all cost if you have to transit in the us! They have 60 booths for immigration, when I went through they only had 3 open for non US Residents which is not a great impression when arriving into the US. So many people were getting very angry about missing their connecting flights and the people on duty to assist with passengers who had tight connections spent most of their time talking to each other! I would really have thought that after building a new international terminal at DFW they would ensure that the passenger experience would be a great experience but I am sorry to say that DFW is far from it. The staff in immigration are rude and have a lot of attitude, the airlines are aware of the situation when you speak to staff but they say there is nothing they can do about it. So if you want a stress free entry point into the US do not use DFW and avoid it at all costs. Needless to say I made my connection with ten mins and they were boarding the flight as I arrived at the gate.



DALLAS/FORT WORTH AIRPORT customer review :  16 July 2013 by T Kimberley    (UK)

Rating : 7/10

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Recommended

On arrival the airport seemed unlike many other American airports - clean and tidy and judging by other reviews we seem to have done well and got through immigration in an hour plus customs was fairly quick as well. On the way home being British it always amuses us that unlike European airports where the terminal is a really shopping mall with an airport attached American airports are really a food court with an airport attached! To sum up there plenty of places to eat.



DALLAS/FORT WORTH AIRPORT customer review :  10 July 2013 by Wendy Hoyle    (UK)

Rating : 0/10

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Recommended

I changed planes here yesterday after a holiday in Costa Rica. It was a complete nightmare. We had a 3 hour layover period and only just made the flight back to Heathrow. The queues for Customs and immigration were ridiculous. Surely they could provide a fast track for people with connecting flights! I will never change planes in the US ever again and would probably not consider visiting the USA due to the airports. We changed in Miami on the way out and passports took longer although Customs was quicker.



DALLAS/FORT WORTH AIRPORT customer review :  1 July 2013 by Terry Hughes    (Australia)

Rating : 1/10

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Recommended

Landed from Brisbane on Qantas with an overnight stay in the airport Hyatt en route to Montego Bay, Jamaica. Immigration queues were poorly managed and very understaffed. It took two hours to clear immigration and another hour to exit the baggage and customs hall. Checking in the next morning (business class) took 90minutes. I changed my flights on the way back through Dallas because I realized my original connection time of just over two hours was impossible. There is no international sterile zone. So arriving from Jamaica required clearing immigration, customs, collecting bags, re-checking and re-entering security. Allow 4 hours. LAX, for all its flaws, is better.



DALLAS/FORT WORTH AIRPORT customer review :  27 June 2013 by Elizabeth Harley    (UK)

Rating : 2/10

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Recommended

Frequently travel to DFW from the UK, nearly always arrive after a 10 hour flight having already been up for at least 5 hours prior to the flight. Very tired and then met by long immigration queues. They have lots of booths but usually only around 6-8 staff covering them, surely they know the periods when lots of flights are arriving at once and can have staff to cover. My daughter at this present moment is stuck in such a queue not even into the immigration hall having already been up for 17 hours, will not be through immigrations for another 2/3 hours and then has a 2 hour drive on her own with a very cranky 2 year old. Not good enough DFW - used to be a pleasant experience - not any more!



DALLAS/FORT WORTH AIRPORT customer review :  3 June 2013 by M Achtman    (UK)

Rating : 0/10

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Recommended

2 hours to get through customs after a 10 hour flight, and that was just normal procedure without getting searched, etc. Many people in the queue distraught about missing their connecting flights, but all were told not to worry, they could rebook, so obviously this type of delay is unexceptional/routine.



DALLAS/FORT WORTH AIRPORT customer review :  29 May 2013 by S Ares    (UK)

Rating : 0/10

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Recommended

3 hour stop over and not a hope of catching the one flight to Fort Myers. Totally unresponsive staff resulted in a 20 hour wait for the next flight. We have 7 of us doing the same in August and we are dreading it.



DALLAS/FORT WORTH AIRPORT customer review :  17 May 2013 by T McDowell    (USA)

Rating : 2/10

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Recommended

If you are making a connection from an international flight allow at least 3 hrs to catch your next flight. It takes around 60-90 min for immigration alone. They have 8 or 10 booths but I have never seen more than 4 open. Then another 30-60 min to get your luggage back through to your connection. My last lay over there was 3.5 hrs and I almost missed my flight and my luggage did not make the connection. Huge airport that is very, very understaffed all of the time. The staff they do have is mostly clueless so if you need advice I recommend asking one of the Airline Representatives, who are much more friendly and helpful. If you need a rest break catch one before the departure gates, the ones there are usually completely trashed and disgusting. One positive is the Tram is nice but they need it as it is a very long way between gates.



DALLAS/FORT WORTH AIRPORT customer review :  13 May 2013 by A Morales    (Mexico)

Rating : 1/10

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Recommended

2 hrs to go through immigration and I was in transit. There were 60 booths and only 9 had agents. Had to go through customs and security check only to get back into the terminal. I thought LAX was bad but this is ridiculous.



DALLAS/FORT WORTH AIRPORT customer review :  13 May 2013 by J Galippo    (USA)

Rating : 2/10

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Recommended

Stayed at the Hyatt in Terminal D specifically to make our 5.15 am flight, only problem is they offer no terminal OR SKYLINK until 4.30am even though a kind service personnel called for a bus, we missed our flight. No sense staying at the Hyatt in terminal D if you've got an early flight out of any terminal except D.



DALLAS/FORT WORTH AIRPORT customer review :  11 May 2013 by P Jenkins    (Australia)

Rating : 6/10

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Recommended

Flew into DFW from Sydney last month on a Qantas 747 with the intentions of comparing it to the other common gateway for similar travels, Los Angeles International, which I had used on the previous 4 trips across the Pacific. The perceived advantage that Dallas has over LAX is that it places travellers like me geographically closer to my final destination of New York City. After weighing all of the positives and negatives, this is the only real edge that I experienced. Immigration took longer at Dallas than any of my prior trips through LAX. DFW had plenty of immigration lanes, but unfortunately a very large percentage were closed. My craft certainly was not the only international jumbo on the ground at the time either. People sometimes complain about the supposed hassles of connecting at LAX, but again, the process took longer at DFW than it ever had at LAX for me. Yes, you have to exit and then re-enter the terminal after the international flight here just as you do in Los Angeles. Maybe Dallas' airport light rail is more comfortable and easier with luggage than the internal bus system that Los Angeles has, but not really enough to sway me. The real disadvantage for now is the fact that DFW does not have the physical infrastructure to handle the large A380 Airbus, which is a leap above the Boeing 747 in many aspects. Until that changes, it is really back to LAX for my travels.



DALLAS/FORT WORTH AIRPORT customer review :  26 October 2012 by R Maccuswell    (USA)

Rating : 8/10

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Recommended

Huge airport but very easy to get around. Skytram is inside security so 10 minutes or so to get from the two most distanced terminals. I switched from C to A so took all of 4 minutes once tram arrived. Easy to get to, well marked. It is a very busy airport but lots of services. Fairly clean consider how busy. Too bad LA or NYC airports don't follow this example.



DALLAS/FORT WORTH AIRPORT customer review :  2 October 2012 by L Lehnert    (Mexico)

Rating : 10/10

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Recommended

This airport is absolutely enormous. It is very far from one terminal to the next. Both the monorail system (Skytrain) and the Terminal Link bus convey passengers to the different terminals. The terminals themselves are very nice and modern. Security screening involved lengthy lines, although passengers in wheelchairs get priority. Unfortunately, all the food outlets are airside so it is necessary to go through security screening before getting something to eat or, if you are exiting the terminal, you must get your food before you leave the airside area and take it out with you. Unlike airports in Asia, there are no smoking kiosks near the gates; the smoking areas are outside the terminals. Immigration is in a huge room, which was very crowded when I entered. There was a customs officer pre-screening passengers entering the immigration section. Customs itself was smooth and non-eventful. Baggage claim went fairly quickly despite the number of passengers arriving at the same time that I did. Overall, I was impressed with the system at this airport and would not hesitate to fly through here again.



DALLAS/FORT WORTH AIRPORT customer review :  15 August 2012 by S King    (Brazil)

Rating : 8/10

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Recommended

While a lot of walking was involved form our plane to Immigration, once we got to the agents the process went very quickly. Almost no wait. Customs quick, too. Modern American Airlines Admirals Club. Overall a spacious airport. Signage for the tram can be a bit confusing (when we later landed at Terminal C, it didn't really seem to matter which tram we took to the international terminal), but overall a good airport. It does apparently experience weather delays, at least in the summer. The night before we arrived, flights were delayed for hours by thunderstorms.



DALLAS/FORT WORTH AIRPORT customer review :  15 August 2012 by Arthur MacKinnon    (USA)

Rating : 3/10

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Recommended

DFW has 5 terminals A,B,C,D and E. D Terminal is the international terminal is very nice and has many shops and eating establishments, parking for terminal D is great, with that said A,B,C and E are not very nice small ales and sitting areas with very few power outlets for travels. The seating itself is old and stained. The most frustrating is the parking, the multi level parking garages have no elevators, so if you park in the upper levels you must carry your luggage up and down very narrow stairs. Security lines are often long and no on seems to be in hurry. Driving to the airport is offend very congestive and difficult to get in or out areas of the airport. I live in the Dallas area and travel out of this airport almost every week.



DALLAS/FORT WORTH AIRPORT customer review :  6 August 2012 by G Kovoor    (India)

Rating : 1/10

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Recommended

Arrived from Los Cabo to DFW and had a 2 hour lay-over before my American Airlines Connection to New York LGA. First of all we were greeted by a long winding line at the immigration counter where there were just 6 officers! The lines moved slowly and painfully. I tried to persuade security officers to let me go ahead in the line but was met with a firm "There are plenty of flights to New York, it is ok to miss this one! You are ok!" I have been to several immigration counters - DFW was the worst! After 90 minutes to finally clear immigration and another 10 minutes to clear customs we rushed to the AA boarding gate. Before we could get anywhere close to our gate we had to go through a security and body scan. Another painful 55 minutes followed. I could see many other passengers frantic and anxious in the line. I would make it at least 15 passengers within earshot in the line who had already missed their connections.



DALLAS/FORT WORTH AIRPORT customer review :  6 July 2012 by L Halson    (Australia)

Rating : 10/10

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Recommended

This was a great airport from an Australian perspective. Everything was clean and the mono rail was fantastic. There was plenty of shopping and food outlets. The main newer terminal is fantastic.



DALLAS/FORT WORTH AIRPORT customer review :  26 April 2012 by J Rearden    (USA)

Rating : 2/10

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Recommended

If it was possible to give negative points for this airport I would do it. I arrived from Cancun on Tuesday, April 24th, with a 3.5 hour layover until my connecting flight. I thought I had plenty of time to make that flight until I had to wait over 2 hours in the immigration line, another 30 minutes in customs line, and 45 minutes in security line - not to mention the 10 minutes it took to get from Terminal D to Terminal C on the tram. There were approximately 1000 people in the immigration line (that's just US citizen/residents line) and a grand total of 4, people working the immigration booths, as well as only 1 security line. Government inefficiency at its best. Suffice it to say, I will never, fly through DFW again.



DALLAS/FORT WORTH AIRPORT customer review :  15 April 2012 by Pierre Home-Douglas    (Canada)

Rating : 2/10

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Recommended

I have never dealt with the kind of ridiculous delays that I experienced at DFW last Wednesday, April 11. I arrived from Guadalajara at 10 am. I got to the customs/immigration line a few minutes later and waited 90 minutes to get through customs. After that I waited another 15 minutes to hand in my card to another customs official. In all, it took me 2 hours to go from one gate in Terminal D to another gate about 50 yards away.



DALLAS/FORT WORTH AIRPORT customer review :  20 February 2012 by Sean Symon    (USA)

Rating : 9/10

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Recommended

Very impressed with this airport. Connections are made extremely easy by the sky link tram system which connects all terminals and runs every 3 mins or so. Since DFW has seven runways, there were no delays due to runway congestion. My only complaint was the lack of aesthetic appeal in A/C terminals. Terminal D, on the other hand, was very nice.



Dallas/Fort Worth Airport customer review :  21 October 2011 by E Mabley    (USA)

Rating : 8/10

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The terminal design is such that you can pass from gate to kerb in under 5 minutes upon arrival, and security queues tend to be short and manageable upon departure. American dominates the airport and takes up 4 terminals - if you're making a connection between A/C and B/D (on opposite sides of the central highway) it can take a while because the SkyTrain is slow and makes many stops. Terminal D was recently renovated and is quite smart, but A, B and C are older and could use a refurb. Dining options are outstanding in D, but mediocre in A, B and C. For whatever reason the airport operators crank up the aircon at all hours and the terminals feel unnecessarily cold. The rental car facility is about 2.5 miles off site but shuttles are frequent.



Dallas/Fort Worth Airport customer review :  21 September 2011 by A Chang   (Taiwan)

Customer Rating :  4/5

4 Star Rating   

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While it cannot compare to most foreign hubs, DFW is a functional airport by American standards. Amenities are on par with other large US hubs, but security checks rarely take more than 15 mins of queuing. Customs/Immigration is probably the fastest I have experienced in the US, and although int'l transfer passengers must exit the secure area and undergo an additional security check, this is not really different from any other US airport. Gate-to-gate transfers can be quite a trek, given the size of the airport but are quite simple if your gate is closer to a Skytrain entrance. The biggest gripe is the fact that the baggage system is slow and outdated. Unless you are flying into the newer terminal D, expect to wait about 30 minutes before you will see your bag.


Dallas/Fort Worth Airport customer review :  2 June 2011 by T Ha   (USA)

Customer Rating :  4/5

4 Star Rating   

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Of many airports I have slept in overnight due to cancelled flights or early morning flight, DFW is the only one I know that passes out cots to passengers who are sleeping at the airport! They pass out blankets and cots. Around 1000pm, various airport staff roam the airport with their electric carts passing out these cots and blankets to anyone who wants one. At Narita airport in Japan, they actually gather passengers to a secured area of the airport, check their papers and then turn off the lights. Although Narita airport doesn't pass out blankets and cots, the area where they cordon off passengers have seats that you can stretch out on.


Dallas/Fort Worth Airport customer review :  18 April 2011 by J Peterson   (USA)

Customer Rating :  4/5

4 Star Rating   

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DFW is a very nice airport with great maintenance and cleanliness. The newer International D- Terminal is very nice and modern. Also, the Skytrain is very convenient and useful.


Dallas/Fort Worth Airport customer review :  21 March 2011 by G Senior   (UK)

Customer Rating :  2/5

2 Star Rating   

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Little short of a shambles recently. Took over 90 minutes to get a BA 747 through immigration, which meant that getting a connecting flight was touch and go. What made it a lot worse was that connecting passengers do not stay in a secure area but have to go through security again. On top of this, the air con was so poor that the terminals were unpleasantly warm.


Dallas/Fort Worth Airport customer review : 19 January 2011 by S DePenning

Customer Rating : 4/5

4 Star Rating

Dallas-Fort Worth International Airport is very large and clean airport. Its overall aesthetic appeal puts it in contrast to say Chicago O'Hare International. Plan sufficient time for connections! This airport is on the list of the world's busiest, the airport complex is massive, and the last problem you want to have when travelling is to miss a flight. There is, however, a tram system that is helpful.


Dallas/Fort Worth Airport customer review : 11 November 2009 by S Michaelson

Customer Rating : 5/5

5 Star Rating

A pleasant change from LAX and San Diego, my home airports. Arrived in transit and had to spend two hours here. As I was looking at a large directory sign I was approached by a very nice lady who wore a tag identifying her as an "ambassador" of the airport. She handed me a small map and directory and explained the skylink, a free train system the airport has to take you from one terminal to another. It is clearly marked and had signs specifying what terminal the train took you to. The airport was clean, had plenty of shops and restaurants and was well organized. I didn't have to pick up baggage or go through customs, but the airport itself is one of the better ones I've been in.


DALLAS FORT-WORTH AIRPORT review : 9 August 2009 by R Bashyam

Customer Rating : 3/5

3 Star Rating

DFW airport is decent in terms of check in, security, access etc, but one has to pay to just even drop someone. The cart costs $3 while it is free in 3rd world countries like India. So is the wifi which is free at most Indian airports, but not available for free at DFW airport. There is not much to eat for people who drop off passengers except at Terminal D. Not many international flights there as well.


DALLAS FORT-WORTH AIRPORT review : 15 June 2009 : by P McCorkle

Customer Rating : 3/5

3 Star Rating

Transportation around the airport was terrible. For that reason alone I prefer to avoid Dallas FW but will go through it if the only other option is LAX. Other than transport, it's a pretty average airport for the US. Security and Customs are subpar, but not unbearable. The level of service is generally substandard as well.


DALLAS FORT-WORTH AIRPORT review : 27 April 2009 : by G Maltman

Customer Rating : 5/5

5 Star Rating

Last October 2008 we came through Immigration in transit for LHR from Mexico, as we were British (foreigners) our queue was huge it took 3 hours to get through! We were lucky we did not miss our next flight, but a whole lot of people did! Nightmare - they need more officers for the foreigners - Americans fly through in a breeze I must add. However as an Airport fantastic - just got to help people through Immigration - it is only because of a lack of staff!


DALLAS FORT-WORTH AIRPORT review : 17 March 2009 : by J Martin

Customer Rating : 5/5

5 Star Rating

US Immigration and Customs are efficient and normally quite friendly. Airport security is thorough, but friendly and efficient, as well. Terminal transfers via the overhead train system inside security is wonderfully easy. I have gotten stuck at DFW for hours at a time because of cancelled flights on several occasions, and there is no better place to be. In Terminal D, there are ample restaurants, both fast food and real food, which are quick and good. There is lots of shopping and things to do while making time. No free wireless internet, though, just paid via T-Mobile. Other terminals also have decent restaurants and shopping, but you can always take the train to terminal D if time permits. Baggage claim and ground transportation are a breeze, as is parking if you have to drive there to pick somebody up. Check in is just as easy, and convenient because of the terminal layout.


DALLAS FORT-WORTH AIRPORT review : 13 March 2009 : by M Mangham

Customer Rating : 5/5

5 Star Rating

Went through DFW in and out on our travel from LHR to SJO and were very impressed by the speed and politeness of immigration, the efficiency of the security staff and terminal D itself. It did not take more than 25 minutes from immigration, luggage reclaim, luggage check-in for our next flight and security to the departure lounge. Terminal D is very clean with plenty of seats, shops and restaurants. Wifi was not working everywhere though. experience.


DALLAS FORT-WORTH AIRPORT review : 2 February 2009 : by Cristiano Miro

Customer Rating : 5/5

5 Star Rating

I connected in DFW on my way from FLL to SNA, on AA. The AA terminal felt like a very upscale mall. Floor to ceiling windows with plenty of natural light. Beautiful, polished marble floors. Modern, super-functional layout with excellent signage. Real plants (at least they looked like it) hanging out of the second floor. Many quality shopping and eating venues; with the restrooms being actually clean and all the staff I encountered friendly and informative.


Dallas/Ft Worth Airport review by N Junzo

3 June 2008   Customer Rating : 4 Star Rating

Had been to DFW (from GRU on AA) twice in the past 12 months - and I consider it my best airport experience in the Americas. On both oCcasions, I took no longer than 20 min from the moment the plane touched the gate until I passed through customs on terminal D. Immigration queues processed very quickly, as well. The last time, I had less than 40 min for a connecting flight on terminal C, and thanks to the very efficient inter-terminal tranportation (Skylink, with trains arriving every 2 minutes), I safely made it. The new terminal D is modern and has many alternatives for eating and shopping inside security.

Dallas/Ft Worth Airport review by G Marsh

11 April 2008   Customer Rating : 4 Star Rating

Flew in and out of DFW. Immigration queues a nightmare, one member of security staff was rude and unhelpful not a nice welcome to the USA for anyone.By time we cleared these two hurdles we had five minutes to board our ongoing flight and had to run like mad to get to the departure gate in another terminal. Airport train system was good efficient and very rapid. The airport is quite comfortable very spacious and a good variety of restaurants. We had a five hour layover on our return and eventually waited at our gate only to find they had changed the gate without informing anyone!

Dallas/Ft Worth Airport review by Matt Ray

30 January 2008   Customer Rating : 4 Star Rating

DFW is a great place to wait out an airport delay, as often happens. There are good restaurants there, good shopping, huge terminals to get a little walking exercise and those great massage chairs that I never pass up using. I use this airport very frequently and love it. It's a bit far out of Dallas and the traffic is abominable out there, but the airport itself can hardly be faulted.

Dallas/Ft Worth Airport review by James McCoy

27 November 2006   Customer Rating : n/a

I've connected through DFW on 12 separate flights and have never had a problem getting from terminal to terminal. Yes, it would be great if I arrived at Gate A5 and departed at Gate A6 every time (this actually happened to me once!), but that's not a reasonable expectation at any airport. The SkyTrain takes me where I need to go in an acceptable amount of time and with a minimal amount of fuss. I like the simple and logical layout of DFW with gates on the outside and shops, restrooms, and restaurants on the inside of each semicircle-shaped terminal. To those who say that "DFW has the worst layout of any airport", I would add "...except for all the other airports at which I've connected". Now, if they would only make a place for smokers inside security.


Dallas/Ft Worth Airport review by Ron Kuhlmann

15 October 2006

Flew in to the new international terminal and was impressed with its size and facilities - well, it is Texas. The decor was a bit bland but that's not the purpose of the facility. The real kicker was in the security clearance for the domestic leg. There was a mother with two small children--an infant in meltdown mode and a two year old who was doing his best after flying overnight. The gatekeeper was a sour looking woman who seemed most delighted by having the authority to say "no". The mom, in all the confusion, had not removed her shoes and was sent back to rectify this open challenge to the rules. She went through with the baby and Little Miss Sunshine noted that the boy had both shoes and a sweater on! Her response was two-fold, first, she prohibited mom from going back to help and responded to the child by telling him that mommy was going to leave him unless he played by the rules. There was not a person in line who was not ready to tackle her and beat her senseless but that is not the best approach these days. Finally, a decidely non Latino TSA male came over, squatted down and spoke at length to the child in Spanish. Big credits for his help. But overall, it was "security" at its most absurd. Transfer to Terminal A on SkyLink was fine after that and the rest of the time there was ordinary airport time.

Dallas/Ft Worth Airport review by Pam McCoy

5 October 2006

Because of the way DFW is set, and because the airport is so sprawling, it is an absolute necessity know the arrival gate when picking someone up. Without that, you are lost. We are new to Dallas and it is almost impossible to get an accurate gate designation. I must leave in 30 minutes to pick up my party - and their flight arrival info isn't yet posted on the airport website. In light of the way the airport is set up, DFW must do a better job of informing patrons of arrival gates - and not 10 minutes before the flight lands! It sucks right now.

Dallas/Ft Worth Airport review by Mike Smaile

22 September 2006

Flew through DFW last week and due to inclement weather, I had to spend the night at the airport. If you're in this situation, look for the kids play areas in the middle of Terminals B and C. They have long couches that you can really stretch out on; much more comfortable than the gate area chairs!

Dallas/Ft Worth Airport review by Andy Levy

22 August 2006

I've connected at DFW on AA twice in the past week, and I must admit that my opinions about DFW have improved. It appears that AA now has enough elbow room with operations in terminals A, B, C, and D... so the terminals themselves are not the jam-packed cattle pens they used to be. Skylink is an improvement over the older Airtrans people-mover system. Interior signage and aesthetics are okay, not great. I noticed that many of the digital clocks have been removed, so one can't tell with a glance while walking down the concourse what time it is... but that's a minor point.

Dallas/Ft Worth Airport review by Juan Fernandez

11 July 2006

This is my hometown airport. It's great to fly out of and fine to fly back into as a final destination. But I cannot imagine have to change planes here, even with the Skylink. Real hassle. On the upside, the new terminal D is very, very cool, and the staff is extremely nice and helpful. (They have volunteers in cowboy hats to welcome you and offer help and directions.) The restaurants and shops are reasonably priced and good quality.

Dallas/Ft Worth Airport review by Mark Evans

1 July 2006

Never thought I'd write these words, but I had a very agreeable TSA experience when transiting DFW the other week. Having along with a herd of fellow PAX deposited my hand baggage items + shoes on the conveyor for scanning, I then filed through the x-ray, brandishing my boarding pass and photo ID. The man checking these engaged in pleasant chat with everyone who passed through - "How are you doing Sir/Madam?", and commented on our destinations - "Tampa, Florida, Sir? Nice place..." OK, so it was a bit of an charade, but I welcomed the injection of a bit of humanity to took the sting out of a normally stressful experience. So has the DFW example of the TSA human touch been rolled out nationally? Anything but, it seems - thus, at TPA, just two of us in line, boarding passes and photo IDs in hand - but this did not stop a martinet TSA person from bellowing at us harshly to have these items ready (with an absence of Please! too) - she did not even bother to check that we were ready for her, which makes one wonder about the actual vigilance of TSA employees. Likewise long security lines at STL encouraged a TSA guy to bellow at (and irritate) all and sundry.

Dallas/Ft Worth Airport review by K Peters

21 June 2006

Connected in DFW enroute SEA-DCA. Clean, comfortable and with great amenities. Choices for eating were good. Found the concourse to be light-filled with good views of the airside. Transit time was brief but I would not hesitate to go through DFW again.

Dallas/Ft Worth Airport review by Chris Schmidt

20 April 2006

With the new Terminal D, DFW has become much, much better. Customs & Immigration are the quickest most efficient that I have seen at any US airport. International baggage claim is fast, as well. If you are connecting to another flight, however, it can be a bit confusing. When visited, there were several different baggage recheck stations, depending on destination, and there was not much direction available. Signage for inter-terminal connections in the International arrivals area is also in need of improvement. AA's domestic terminals (A and C primarily) continue to be renovated and are improving. Terminal D departures area is easily the nicest in the whole airport, if not the state.

Dallas/Ft Worth Airport review by Sriram Srinivasan

18 April 2006

I live in the Dallas area and use DFW frequently. If DFW is your starting or end point, it's not a bad airport, really. Parking is plentiful, and if you live in the area, it's especially nice that you can use your TollTag to pay for parking and avoid the lines! Security rarely takes more than 10 minutes to get through; even if your line is backed up, there are a minimum of 3 checkpoints in each terminal, so you can just walk to another one and then walk to your gate (and now with the new inter terminal train, it's a legitimate option to go through security in a different terminal altogether if you're flying AA). Bags usuallly come quickly - generally 20 minutes or less - and having the baggage claim right outside your gate area is a nice touch. If you're coming in from overseas, immigration is also relatively hassle free. I frequently take the Lufthansa FRA-DFW flight that arrives mid-afternoon, and I've never had to wait in line more than 20 minutes. Taxi times can be a bit longish since the airport is so huge, but at least delays are fairly rare (though God help you if you get caught here during one of our rare winter storms - you're not going anywhere anytime soon as the whole metro area shuts down). I've never had to connect through DFW, but I could see how the aiports massive size could cause problems for connections; then again, things are supposedly much better with the new inter-terminal train system.

Dallas/Ft Worth Airport review by Erin Hawkins

2 January 2006

I fail to see why everyone is commenting on the bad plans of the layout at DFW. I wonder if they have ever visited other airports like Atlanta Hartsfield. DFW is brilliant in the fact that they have security entrances at every terminal along with a baggage claim for each terminal. Layovers aren't bad either. If you can read, you can navigate through DFW. As for the individual who associated DFW as bad because American Airlines was there and they change gates all the time, I challenge you to find me an airport where gate changes don't happen.

Dallas/Ft Worth Airport review by  Chris Keller

16 September 2005

The problems connecting at DFW are gone with the addition of Skylink. There are 2 stations at the N & S ends of each terminals (all inside security). The new international terminal is the premiere international terminal. The maximum ride time is 10 min (furthest distance) and the wait for a train is around 2 min. Most passengers can get to another terminal if needed in a maximum time of around 15 min. Most airlines allow at least an hour to connect. Anyone with common sense would read the signs and ride Skylink to their next terminal if needed. With the addition of Skylink you will not find a better airport to begin, end or connect to your final destination. DFW is far better than ATL (talk about long walks and the old underground train doesnt offer the view skylink does of Dallas & Fort Worth. DFW has positioned itself for the spike in air travel before all other major airports. Look for it to be well positioned for future passenger growth.

Dallas/Ft Worth Airport review by  A Cachagee

16 September 2005

Flying by Air Canada Jazz we used the brand new Term D that just opened the week before. I have to admit that i think that was one of the shortest walks I've taken from the gate to get to my luggage. It took about 3 mins tops to get from the gate. I didn't have to wait too long for the luggage to arrive - it took about 10-15 mins. But I guess not alot of others would get this since only flights from Canada don't have to go through customs at Term D. Upon leaving things went by pretty smooth. The check-in area is massive and the ACJ counter is at the very end. Going through security was a breeze. The only knock i had against DFW is alot of shops weren't open at the time - they should have waited at least another week before opening Term D since alot of the shops and stores weren't open yet. I'm sure by now Term D is up and running at 100%. It didn't turn out as bad as everyone said it would be.

Dallas/Ft Worth Airport review by  Melissa Miller

25 August 2005

I do like the fact that the luggage carousel is just a step away from your gate, and that helps things if DFW is your final destination. I wish other airports would do that. Think of the time it would save! I also like that the check in at the curb is no more than a minute or two from your gate. However, if DFW is your connecting airport, that is another story! The 'airtrain" has to be the slowest way to get to your next gate, which of course, is on the other side of the airport. The train is fine if you have an hour or so between flights, but for some reason you are delayed, it is agonizing to be on the train hoping you can make your flight. So, if I were giving stars, DFW would get four out of ten. Good restaurants, shopping etc, bathrooms not very clean.

Dallas/Ft Worth Airport review by  Marlon Machado

19 July 2005

I live in Austin and I have to go through DFW more often than not. Everything they say about DFW is true and I think I know the reason: DFW was designed to be an endpoint, not a hub. The horseshoe- shaped terminals are great for jumping out of the jetway, go across the aisle, get your luggage, and get out of the terminal. I don't believe the designers thought the best way to go from point A to B is through a semi-circle. The problem is that DFW would be dead as an endpoint. Let's face it, the Dallas/Fort Worth area doesn't receive that many visitors. DFW has grown so much in an attempt to make it more hub-like, which is costing a lot of money: three trains (well - two now), none of which actually solves the problem, sings all over the place advising you when to walk and when to take the train, annoying golf carts asking you to get out of the way, and all sorts of gimmicks to make the place more efficient. If, out of a sudden AA went bust, DFW would be a hot potato in the hands of the two city governments. So, now DFW's survival depends on AA remaining aloft or some other airline taking it as a hub if AA went away. The problem is, the first thing an airline operations manager will see is that DFW's design is not the best for a hub, SkyLink and all.

Dallas/Ft Worth Airport review by  Jessica Tijani

23 March 2005

This airport is not as bad as people are saying. The only negative thing I can comment on is the long walk from terminal to terminal. However after 6 hours flight, it was a pleasure to be able to stretch our legs and walk around a bit before our next flight. The check-out counter wasn't as bad, bearing in mind we had our kids between us. Even my little on wanted to use the toilet as soon as we got to the immigration counter. It wasn't our turn but the staff asked the rest of the family to stay while I took my daughter to the toilets and back. We did have to collect our bags (route was to Orlando) and recheck them, so they could be taken to Orlando. As soon as we left immigration, there were airport staff waiting for us asking for bags to Orlando. The other negative is that you always have to check the boards to check which terminal you will be connecting. The announcement on our plane from London gave a different terminal when we were coming out but on getting inside airport, the boards gave a completely different one. However I think it is a good airport. Yes the security checks is madness, but this is the world we live in. I would rather go through this sort of security checks than be killed by some terrorist. In my opinion it is not a bad airport for its size. The airport is clean, the toilet facilities were excellent, the cafes, restaurants and shops were good, maybe a bit expensive but this is what you get at most airports.




 
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