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Cardiff Airport
4 out of 10  4 out of 10
41 reviews

 



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CARDIFF AIRPORT customer review :  28 October 2014 by Tony Quinn    (UK)

Rating : 7/10

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Recommended

After many years of using Bristol airport we decided to give Cardiff another go (we only live 8 miles from CWL). The main problem is the poor choice of flights but we managed to get a flight to Barcelona which almost fitted our needs. The airport's recent modernisation seems to be pretty good. Drop-off area was good and no charge (well done CWL). Check-in staff were fine, security was no worse, nor no better than most airports we use, so all in all not bad. As part of the modernisation Cardiff seems to have followed the Bristol plan - enlarge the Duty Free shops at the expense of seating - not good. The catering is average but the prices are eye wateringly expensive, over 2 for a cup of tea is such a rip-off. I thought the Welsh government owned this airport. They should stop such profiteering. Would we use the airport again. The answer is most definitely yes if suitable flights are available but that's the snag, there aren't many flights to anywhere.



CARDIFF AIRPORT customer review :  4 August 2014 by K Harris    (UK)

Rating : 0/10

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Recommended

I was checking in my disabled grandmother and the staff were nothing but miserable, rude and unhelpful. I saw a smile from one member of staff while checking in my grandmother and I felt we were made to feel a nuisance to these people. At one point someone told me to 'put her in a chair and take her to a desk!' Then they had a cheek to charge me 5 pounds for parking as it obviously takes longer to assist a person who requires a wheelchair. I phoned to complain and again felt the staff were not bothered and refused to refund me telling me to call another department. Not happy at all.



CARDIFF AIRPORT customer review :  18 July 2014 by P Cairnduff    (UK)

Rating : 6/10

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Recommended

Much smaller than I imagined for a capital city airport and not one that I would want to be stuck in for too long as facilities are quite limited, but overall a positive experience with short queues and friendly staff. A nice touch was a machine at the security exit allowing passengers to rate their experience. I hope these results are looked at and acted upon and believe that every airport should do it, as it is often seems that it is this part of the travel process that determines how good or bad a passenger's overall experience is.



CARDIFF AIRPORT customer review :  29 January 2014 by G Emlyn    (UK)

Rating : 0/10

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Recommended

I will never use Cardiff Airport again. My wife and I have always used Cardiff for holidays but after being let down three times over one holiday, never again. We are going to Bristol for the first time this year and even through its further away, I believe we wont be let down. We have had our flights changed three times from Cardiff and we did not know what time we are supposed to fly or even if we can take two suitcases that we had paid for! I am sorry to say that I have lost faith in Cardiff airport. Is it any wonder people are going elsewhere? Also Cardiff is an international airport not a regional airport, what a bad joke.



CARDIFF AIRPORT customer review :  1 October 2013 by D Osborne    (Germany)

Rating : 10/10

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Recommended

My experience of this airport was positive. I can't understand all the negative reviews trashing the place. Staff were friendly. Security also efficient and friendly. Seemed a little bit too quiet for a modern airport. I know they are trying to attract more business and I really hope they succeed. I'd read all kinds of horror stories about the place but it was fine. I'd been using KLM to travel into Bristol as it's usually a little bit cheaper but will definitely use their service into Cardiff again as it is closer to my destination.



CARDIFF AIRPORT customer review :  18 September 2013 by S Howell    (UK)

Rating : 9/10

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Recommended

We have flown from Cardiff airport for over 30 years. My mother and father used to fly twice a year back and forth between Dublin in the late 50's and early 60's and as a child I flew regularly between Cardiff and Dublin to visit family. As a family I, my husband and my two teenage sons have used the airport since 2001. In December 2001 we flew on a day trip to Lapland. In 2006 it was with Thomson to Sanford Florida and experienced no problems. Again in 2008 to Sanford, Florida with Monarch. In this occasion we arrived at the airport at 4am for our 7 am flight and didn't check in until 6.15 due to a computer crash. We then used the airport in 2009 to fly to Dublin. We didn't return until 2012 where we flew back to Dublin. We are flying yet again to Dublin in October this year and are hoping to have another stress free experience at this airport!



CARDIFF AIRPORT customer review :  9 September 2013 by N Hobbs    (UK)

Rating : 1/10

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Recommended

Very disappointed that since the take over of Cardiff airport no budget airline has returned eg. BMI Baby or would be nice to see Ryanair or EasyJet. Living in Wales we should be able to get flights for the same price as available from Bristol airport and not get the extra flight supplements also more competitive airlines than Thomson or Thomas Cook. I and many friends and family choose to travel to Bristol driving past Cardiff airport as there is usually a saving of at least 600 per family booking when travelling from Bristol with these airlines. Cardiff really needs to look at the services and flights available if it is going to develop in a competitive market.



CARDIFF AIRPORT customer review :  21 August 2013 by Matthew Davies    (UK)

Rating : 10/10

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Recommended

I have just read the previous reviews and I'm sorry but I totally disagree with them! Quick check in, quick through security, yes they are strict but welcome to a modern safety conscious airport. Compared with some of the modern airports it could do with modernising however that really does not bother me. Parking was cheap at the Holiday Inn Express with a free taxi to the front door which took 2 minutes altogether. Cardiff airport has retained another passenger and would recommend to anyone else.



CARDIFF AIRPORT customer review :  8 August 2013 by Andrew Graham    (UK)

Rating : 0/10

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Recommended

Dull, ugly and (worst of all) the most unreliable and infrequent airport-to-city centre transport system of any airport I have known. Little wonder the airport is a white elephant recently bailed out by the Welsh Assembly government. You will arrive and discover that there are no taxis (these must be ordered), no trains (although there is a train link some distance away, requiring a taxi!) and (most shameful of all) buses that depart once every 45 minutes! The latter are poorly signed and the whole this is a fiasco. I arrived on a flight at Cardiff Airport at 7.30pm and the terminal was closed. We were escorted through an area by airport staff to an exit and dumped outside to fend for ourselves (see above about lack of transportation). It was like flying to Uzbekistan circa 1953! I urgently recommend that you fly to Bristol instead, then take the train. Failing that, just don't go to Cardiff.



CARDIFF AIRPORT customer review :  6 August 2013 by Jeff Cooper    (UK)

Rating : 5/10

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Recommended

Being disabled at Cardiff airport is a nightmare. We leave the car at the highwayman parking, their mini bus parks in front of the airport and this is where the trouble starts. I have to try and get a suitcase up 5 steps while walking with a walking stick, at check-in it was not explained how far gate 13 was. The experience happens in reverse when I land, surely slopes would be better then steps to the car park.



CARDIFF AIRPORT customer review :  31 July 2013 by E McCann    (Ireland)

Rating : 0/10

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Recommended

I have used many airports in the world and have had very different experiences in each. However, Cardiff airport is unique. The infrastructure is dilapidated and reminiscent of some early Soviet political chambers. The shenanigans inside the building provided by the 'security' folk is astounding. A very unpleasant (and unnecessary) thorough frisking. The security staff were disrespectful and appeared to be jeering when the bleeper sounded at the security gate. It is the boat for me in future.



CARDIFF AIRPORT customer review :  23 July 2013 by M King    (UK)

Rating : 1/10

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Recommended

We have used this airport on a regular basis and every time we are structure by how unfriendly most of the staff are. The security/customs people are rude and intimidating. The NCP staff unbelievably pathetic in attitude and all they have to do is authorise a pre booked ticket. We flew in from Amsterdam and what a contrast in how the Dutch run an airport. This airport is the "gate way" to Wales. What a bad advertisement. Its now owned by the Council. Tax payers money being wasted. Close it.



CARDIFF AIRPORT customer review :  10 July 2013 by S Littlewood    (UK)

Rating : 4/10

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Recommended

We regularly fly throughout the year from Cardiff or Bristol. Bristol airport lounge is excellent value however, Cardiff airport lounge limits you to two alcoholic drinks! I do not want to get drunk at the airport but two wines or beers for my husband over 3 hours is pathetic! Out of curiosity I've clicked on the terms and conditions of numerous airports throughout the country and haven't come across any others that limit the drinks. Bristol airports 'Silver parking zone' is excellent and extremely well managed compared with what's on offer at Cardiff. Cardiff airport is supposed to be trying to encourage more people to use it but these are just two examples of why we prefer to fly from Bristol.



CARDIFF AIRPORT customer review :  27 May 2013 by John Evans    (Wales)

Rating : 0/10

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Recommended

As I am a Welshman, I am saddened to have to write a review of this nature about the Welsh international airport. I was unfortunate to use CWL for a return flight to Turkey recently. I had heard the news about difficulties at the airport, and airlines pulling out, but could it be that bad? A travel rep. told me they had difficulty selling flights from Cardiff, and flights were being reduced. After being there I understand why! On arrival at the terminal, I found that the check in queues for the Thomson desks were reaching outside the entrance. With travellers having to arrive, up to, 3 hours before flying and waiting, for what seemed forever, to actually check in, the facilities for having a meal, both before entering, and in the departure lounge are very poor. Eventual boarding was good. On our return, in the early hours of the morning, the only flight to land, waiting for our cases became an exercise in patience. Some cases would arrive and there would be up to a 15 min wait for the next batch (I think they were unloading using a wheelbarrow) in all, for not a very big plane, it took well over an hour to deliver all the luggage. It would seem, on speaking to fellow sufferers, this is the norm! Will I be using CWL again? Only if there is no alternative.



CARDIFF AIRPORT customer review :  22 April 2013 by R Derrick    (UK)

Rating : 2/10

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Recommended

Be aware that Cardiff airport has now introduced a 2 charge for use of the luggage trolley - a 'trolley tax'! I was absolutely furious to find this new situation upon returning last Friday. All the other passengers were equally outraged. Clearly, they want to lose yet more passengers. Next time, we'll probably fly from London.



CARDIFF AIRPORT customer review :  30 January 2013 by Robert Edwards    (UK)

Rating : 0/10

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Recommended

I used to use this airport on a regular (every week) basis, changing in Amsterdam for my final destination. Over the years (last 10) this airport has become a disgrace. Starting with the primitive parking facilities - not so cheap - and security outside that would be acceptable to a US embassy - to the grotty interior, underworked and over zealous security staff inside. I now get up 2 hours earlier and drive to Heathrow. Sometimes use Bristol - it's not bad at all and far superior to Cardiff.



CARDIFF AIRPORT customer review :  28 December 2012 by Ian Matthews    (UK)

Rating : 1/10

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Recommended

Despite it being the most local, we'll take Bristol or Birmingham next time. Not content with ripping people off at every opportunity (parking, drop-off fees etc.), now they charge for having those ludicrous "security" bags. However, the real problem is the menacing security theatre. Getting menaced by them has become routine upon returning to Cardiff, and it's not much fun on the way out either. Getting grilled with questions about our holiday, time away, business, money spent, purpose etc. all leading up to a full going-through of our baggage is humiliating and frightening. We are citizens returning to our own country. Someone should tell the Cardiff security this.



CARDIFF AIRPORT customer review :  3 October 2012 by Tony Quinn    (UK)

Rating : 8/10

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Recommended

We recently used this airport for the first time in 25 years (moved back to Cardiff). Parking was close enough to the terminal to walk and was incredibly cheap. Check-in was no different from any other airport I have ever used and security is no worse either (always a trial anywhere). Prices at the bar and cafe were shocking (more expensive than Heathrow) but you don't have to buy. On our return we were off the plane and in the car within 20 minutes and that was after collecting bags which is pretty good in my experience. Other reviews moan about charges for Pick-up and Drop-off but most UK airports now do this and there is a free area if you wish to use it. It's a shame that there are not more flights but this might cause its own problems with congestion. I desperately want to use my local airport so I hope the management does something to attract more airlines to Cardiff. Cardiff Airport has the potential to be a first class regional hub.



CARDIFF AIRPORT customer review :  5 September 2012 by K Creighton    (UK)

Rating : 8/10

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Recommended

Flew twice this Summer from Cardiff as I live locally, everything went like clockwork, but unable to check in online, and airport looking very run down. What must visitors to the only airport in Wales think.



CARDIFF AIRPORT customer review :  4 September 2012 by R Davies    (UK)

Rating : 2/10

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Recommended

This has to win the prize as the worst airport in the world. You are charged a 1 to drop off which is not even outside the terminal, they have gone crazy in the name of security. You can park outside Heathrow terminals and get out of the car with bags etc and free of charge. The check in desks are abysmal and slow considering they hardly have any flights going through and the security area is painfully slow, rude and inefficient. They had a nice flight to Zurich flying out of the airport the last few months and I now see that they have lost that to Bristol.



CARDIFF AIRPORT customer review :  15 August 2012 by A Gough    (UK)

Rating : 2/10

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Recommended

We haven't flown from Cardiff Airport for over 3 years despite it being our closest and most convenient airport as we live in west Wales - we decided to give both Cardiff and Vueling airlines a chance as we usually fly from Bristol (far more choice of flights and usually half the price). We arrived 3 hours before our flight and due to horrendous service at check-in and awful service through security check we only just got through to departures with 5 mins to go - disaster of an airport, really needs to sort itself out. We will not be returning to Cardiff and we have just booked our October half term flights with Ryanair from Bristol. They seem to be ripping any remaining customers they have left off for every penny they can! As they are now charging to drop off near the airport - this is a total disgrace we have 2 young children and we need to get them out as close to airport as possible together with cases while I park at the overpriced car park - but here in Cardiff I now have to pay a pound just to drop off my wife and kids.



CARDIFF AIRPORT customer review :  2 July 2012 by T Buckley    (UK)

Rating : 2/10

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Recommended

Since BMI baby has left this airport it has become far to expensive to use the airport, from now on all our holidays will be from Bristol or Birmingham. I personally can not see this airport lasting much longer and the management are closing this airport by out pricing its use to the working class people, I have just priced a return flight for September this year from Cardiff to Alicante Spain and it comes to 149.00 from Cardiff and the same flight from Bristol is 46.00.



CARDIFF AIRPORT customer review :  30 January 2012 by S Smith    (UK)

Rating : 6/10

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Recommended

Incredibly small airport, which has it's good and bad points. No queues at check-in and security are always welcome. However major shortage in places to eat needs to be addressed. Waiting areas were clean, as were the toilets - both before and after security. Ground staff were very helpful and friendly. Better advice on how to reach the city centre wouldn't go wrong however!



Cardiff Airport customer review :  10 June 2011 by Paul Richards   (Australia)

Customer Rating :  2/5

2 Star Rating   

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Avoid this ironically-named airport, especially if you're not a local and especially if you're using it to arrive. If you've found and survived one of the limited flights, followed by a long wait and an over-the-top interrogation at passport control (which seems to be standard for non- Europeans), then comes the punch - you're in the middle of nowhere and you won't get any help. It's hard to believe that an airport like this still exists.


Cardiff Airport customer review : 18 October 2010 by Ian Arnold

Customer Rating : 3/5

3 Star Rating

I fly from this airport regularly to NCL and although it has very basic faciilities it's very quick to get through check in/security and onto the plane. I only use the coffee shop and it's always open when I pass through. Shame there is only a limited range of scheduled services from the airport though.


Cardiff Airport customer review : 17 May 2010 by Ian Hume

Customer Rating : 2/5

2 Star Rating

It's going downhill even further. The shuttle bus to the newly-built link railway station is being retired from the end of May, leaving pax without a car to a disorganised bus service. And guess what? The only hand scanner for self-printed (online) checkin documents was out of order again today. Unsuspecting travellers thus had to return downstairs to the departures hall, queue up at checkin lines, often waiting up to 20 mins for a card boarding pass., I suggest that regular travellers send in their spare change to the Airport Manager so the Airport Appeal for a Second Scanner Fund can buy a secondhand backup reader from a more efficient airport. That said, staff here are fine and often a bit frustrated at the inefficiencies from management.


CARDIFF AIRPORT review : 26 March 2010 : by G Powell

Customer Rating : 2/5

2 Star Rating

Cardiff is a typical small airport which has traditionally been principally for charter flights. Over the years I have seen its custom fall away as charter customers switch to Bristol and Birmingham, both of which offer far better service. Cardiff has tried to reinvent itself as an 'International class' airport but it is never going to compete with the likes of Birmingham and that has failed miserably. Because of security restrictions the roof is never open and the upper floor rarely accessible. The building has all the charm of a Communist era building with few external windows. Compared with Bristol it is very claustrophobic. The land side facilities are minimal. The only positive side is the helpful disabled facilities and support that is offered.


CARDIFF AIRPORT review : 14 October 2009 : by Peter Hodson

Customer Rating : 3/5

3 Star Rating

Cardiff Airport has strengths and weaknesses. It is small so you can easily get from one area to another without too much difficulty. It has a pleasant Executive Lounge, and a small range of shops. Retrieval of baggage is fairly painless and staff are fairly friendly. However, the airport is still set in the 1960's and the major re-construction work to make it a 2000's generation airport has not taken place. The limited choice of flights, the supporting services of bars, restaurants and car park all create the impression of an airport with limited ambition and initiative. Earlier comments about drop off and pick up remain issues to a certain extent (the logic of having a security barrier at which you are simply waved through without any check seems a particularly useless feature).


CARDIFF AIRPORT review : 5 July 2009 : by Anthony Matthews

Customer Rating : 4/5

4 Star Rating

Semi derelict, dirty? Not sure how anyone could describe the airport as this - unless they have some sort of an agenda. I use the airport 3 or 4 times a year and find it perfectly acceptable for what I need. Not perfect, but then again what airport is? Last week, after flying from Edinburgh, I disembarked, paid for the car parking (not pre-booked) and was out of the airport within 15 mins. What is the problem with that?


CARDIFF AIRPORT review : 27 February 2009 : by S Ford

Customer Rating : 1/5

1 Star Rating

Have used Cardiff airport a few times but only due to flight price, rather use Bristol even at a higher cost. Staff are friendly but the airport is semi-derelict, dirty and the building work never seems to finish and the benefits cannot be seen. Car parking is expensive and the shuttle bus almost non-existant, even access by road is difficult. Do'nt believe their claims about being accessible by train.


CARDIFF AIRPORT review : 18 February 2009 : by T Rogers

Customer Rating : 3/5

3 Star Rating

I've never really had much problem when flying out of/into Cardiff. The security system needs looking at - passengers standing in queues for over an hour in high season - I witnessed a lady passing out as a result of standing in a non airconditioned room for over an hour. There is only one taxi rank outside the airport, but there are local firms that you can ring for a taxi. 27 to Cardiff city (as a previous writer stated) is actually a good price - Cardiff Airport is actually around 12 miles away from the outskirts of the City. I agree that the airport needs to up its standards dramatically to compete as an international airport, but it is getting better.


CARDIFF AIRPORT review : 2 February 2009 : by Justin Williams

Customer Rating : 1/5

1 Star Rating

Had the misfortune of using Cardiff last week! Arrived early for a check in at 6pm and had a couple of drinks in landside bar, imagine our surprise when at 4pm we were told that the bar is closing and that the only bar facility was Airside! We were unable to go airside as check- in for our flight was not till 6pm. We then went to restaurant landside to get a hot meal - the airport closes landside it would appear at 4pm even for food! Once again, the response was go Airside! Cardiff airport claim to be an international airport - act like one and have a full service available landside.


CARDIFF AIRPORT review : 30 November 2008 : by Jonathan Grimes

Customer Rating : 1/5

1 Star Rating

Travelled out and back the same day to Dublin on Aer Arann. Getting dropped off at the airport requires running the gauntlet of the security staff on the approach road - twice we had to stop and tell them we needed to drive to the airport to drop-off. Security seems a bit over the top - especially as they merely waved us on - didn't check the car, ask to see my ticket etc... Checked in on-line so avoided the queues - amazed how many security staff are employed. Arrival back later that evening was very different. The airport is no longer allowing cars to pick-up from outside the terminal - instead cars now have to enter the unlit short stay car park down the road from the terminal building and wait for passengers to find them. Not so easy when its dark and raining. After leaving a very chaotic terminal building I had a difficult time trying to find my lift home. The car park being used is unpaved with mud and gravel underfoot - not sure how anyone would manage with a luggage trolley. It requires a walk along the airport road for a couple of hundred yards. Once I had found my lift (could only do this by means of a mobile phone and directions) it took about 10 minutes to exit the car park as cars were not following any type of one way system - reason - no arrows painted on the gravel. I have no idea what the management of this airport are doing here - the airport is a disgrace to Wales (and the UK for that matter) and I would be ashamed of welcoming any visitor into Wales via this airport.


CARDIFF AIRPORT review : 6 November 2008 : by Joe Bailey

Customer Rating : 2/5

2 Star Rating

Really worn and shabby, but it is small and one can get through quickly which is definitely good, but not a great advertisement for the capital of Wales. There is a lot of room for improvement. It compares poorly to Bristol which is pretty average. The road system between the airport and the city is like something out of another era. This airport really is a bit of throw back in all senses, and this a for a city with the millenium stadium.


CARDIFF AIRPORT review : 12 September 2008 : by Martyn Lloyd

Customer Rating : 3/5

3 Star Rating

I have never found getting to the airport a problem. The road access is fine - much better than Bristol. However the passport control system on arrival back into Cardiff is a nightmare - the only airport I have known to take so long is Plodiv in Bulgaria!


CARDIFF AIRPORT review : 3 September 2008 : by Anna Inglis

Customer Rating : 3/5

3 Star Rating

It's tatty when compared to the likes of Bristol International Airport, both in terms of number of destinations you can fly to as well as overall look and feel, and the food options are low quality and over priced. On the plus side, it's easy to get to by car but public transport options are severely limited and it's a nightmare if you are reliant on a taxi and your flight arrives at the same time as a load of others (expect big queues!) Definitely not a place with the customer at it's heart.


CARDIFF AIRPORT review : 19 August 2008 : by Roger Rees

Customer Rating : 3/5

3 Star Rating

Can't understand the fuss with poor road access. Cardiff is much easier to get to than most UK airports. I regularly fly KLM to Schiphol, then to Shanghai. CIA is shabby and run-down, catering facilities very mediocre, but fortunately I don't need to use them as I drive my own car and find I can get from the place very easily. I have never encountered traffic problems. I understand taxi and public transport provision is poor.


CARDIFF AIRPORT review : 24 June 2008 : by B Murphy

Customer Rating : 1/5

1 Star Rating

Have flown from Cardiff airport several times in the past 12 years. Little has changed however - the airport is in dire need of a complete make-over. Not the cleanest of places, decor old, and overall looks more like a bus station. Going through customs coming from an Amsterdam flight also can seem a little nerve-wrecking - many folks are pulled over and usually customs officers with sniffer dogs come over to you, I assume sniffing for drugs. This can be a little intimidating, with a dog sniffing all over your luggage and person! Outside there is only one taxi company, and they can charge 27 pounds sterling for a trip to downtown Cardiff. In contrast if you take a taxi from Cardiff to the airport with another taxi company, it will be considerably less! One final note - recently it took me 40 minutes in the morning to get through security leaving Cardiff! In summary, although this can be a useful airport to link with Schiphol in Amsterdam, in reality it is way below standard and I'm surprised Welsh Tourism and local business do not push for better standards and service. Bristol airport is much nicer!


CARDIFF AIRPORT review : 22 May 2008 : by L Cadwallader

Customer Rating : 3/5

3 Star Rating

Didn't personally fly from Cardiff, but we took my daughter and a friend there as they were going on a day's educational visit to Auschwitz. Access was well signposted and the separation of "drop- offs" and "pick-ups" seemed to work quite well. We were pleasantly surprised at being able to drop off the girls right outside the terminal building without any fuss. Picking them up late at night was less straightforward as they seemed to take ages coming through to the Arrivals area after the plane had landed, even though none on their flight had hold luggage to collect. The delay was at passport control as three flights arrived within about 20 minutes of each other. By the time the girls came through, the queue for car parking payment at one end of the arrivals area virtually joined the queue at the other end for the (one?) ticket validating machine. Some people obviously got fed up waiting in one or other of these queues, so there was a snarl up by the exits from the car park while people left their cars to pay at the "box" nearby and others with tickets ready (but time running out) fuming because the exits were blocked. More pay / validation points are needed. As to the airport itself, my daughter (used to Liverpool & Manchester) described it as "sweet"!


CARDIFF AIRPORT review : 5 May 2008 : by Ian Hume

Customer Rating : 2/5

2 Star Rating

When will this minor provincial airport realise it should have aspirations? As previous posts show, public transport is poor, especially late and early in the day. And it must be one of the few European airports that does not have a taxi rank and where very long waits in a tiny taxi shed are common. The interior is dreary, and the up, down, turn round, down, up of the maze-like entrance from incoming flights is hardly an 'international arrival' experience. I use it because it is close to home, but every journey brings another example of lack of customer focus and management grip. The other morning I was travelling with light hand luggage only, and had printed-off my boarding card from the web. Thus I went straight upstairs to security. "The scanner's not working, you'll have to go back downstairs to check in and get a regular boarding card". That I did, queuing up patiently. Then upstairs again, where a different member of staff remarked "sometimes it works, sometimes it doesn't". I asked if she could get a supervisor to put up a prominent notice at the foot of the stairs when their only scanner went out of order like this - just so that pax didn't have to go up the stairs only to have to go down again and then up again. This appeared to be a revolutionary idea for Cardiff. Perhaps they can't source a notice board and marker pen - and I'm sure they haven't thought of having two scanners have they? They certainly haven't trained their staff to be resourceful and pro-active.


CARDIFF AIRPORT review : 30 April 2008 : by Bob Alexander

Customer Rating : 2/5

2 Star Rating

We flew into Cardiff airport on Thursday 24th April intending to get public transport to central Cardiff. We missed the two buses that could have got us there (one direct and one via a rail connection) as they left the stand within a couple of minutes of each other and then we had to wait an hour for the next to arrive although one was scheduled to have arrived after about 45 minutes, it did turn up but having dropped passengers off it drove away without picking up the waiting passengers. This was at 5pm so hardly an off-peak period!! We returned to the airport on Monday 28th April to fly to Malaga. It took us an hour to check in with bmibaby, although there were only about a dozen people in the queue ahead of us. When we got to the desk we were a kilo overweight so we removed a bag of magazines from our suitcase and put it in our cabin bag which was almost empty. This put us below 20 kilos but the girl did not seem too happy at what we had done and insisted that we put the cabin bag in a measuring cradle, even though it was a regulation size airline cabin bag. It fitted easily, needless to say. Was she resentful at not being able to charge us excess baggage? We have travelled dozens of times all over the world with that bag and never been asked to prove its measurements before. Then it was the turn of the security check into departures. One desk open, a large queue of people and further delays. We and others expressed our annoyance at the fact that there were 11 other security staff just hanging about chatting to each other. To add further insult to passengers some 'staff' who had been waiting to clear security were called forward and given priority over paying customers! The general facilities of the airport seem good but clearly there is a major management problem which causes problems for passengers and probably results in loss of revenue for airport shops/cafes etc. as passengers spend so much time in queues they have little time left for anything else.


 





 


 
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