Cancun Airport Passenger Reviews and Cancun Airport Traveller Reports
CANCUN AIRPORT customer review : 2 September 2014 by Ivonne Alva (USA)|
Rating : 8/10
I visit this airport at least once a year at times twice for the last 12 years. Very clean! Bathrooms are
perfect! I have never been in that airport more than an hour, fast and courteous staff. Only one time there was a
long delay due to the computer systems being down, that time we were stuck in the airport almost 3 hours. My only
complaint is that at departure they have put self check-in kiosks and then they make you stand in line for 45
minutes to drop your bags off (AA specifically) - I wonder why they don't have a designated "baggage drop-off"
CANCUN AIRPORT customer review : 29 April 2014 by Steve Garrett (UK)|
Rating : 0/10
We landed on time from Manchester and was then forced to wait just over an hour in the aircraft on the taxiway
because there was nowhere to park the plane. When, eventually we did get landside, a queue like never seen trying
to get through immigration. The baggage reclaim had 3 flights on the one belt and then another very long queue to
get through customs after, of course, having all bags scanned. Not good enough for an International Airport. Three
hours from landing to leaving the airport (16.04.14).
CANCUN AIRPORT customer review : 13 March 2014 by Dana Bain (USA)|
Rating : 8/10
I have been traveling to this airport for over 20 years and they have made significant improvements that translate
to shorter wait times. I have never seen them screen every bag, there must have been a specific reason for that.
The best advice I offer is do not travel on Saturday. That is by far the busiest day with the longest wait times
due to timeshare owners.
CANCUN AIRPORT customer review : 3 March 2014 by M Bastos (Canada)|
Rating : 7/10
I was there in Jan and our flight arrived late night. The line at security check took us about 20 minutes and
staff were very polite, plus about 20 minutes to reclaim baggage. The facilities are clean but seem old. Outside
there are a lot of tourism agents staff and people offering services. It was easy to find the tourism agency staff
and took the bus to the resort. When I came back home my flight was delayed. I arrived to the airport a long time
before check in and the airline booth was not settled but the electronic monitor was displaying were it should be.
There is no seats available in the check in area. I found seats in the arrival area or we could go to restaurant
and snack places. When time to check in came, there was a long line. Don't forget to have the Mexican entry form
with you to avoid delays at the check in. Staff were efficient and the security screen was smooth. After you pass
security, the airport is much bigger than it seems and is busy. At least the area we were, domestic and
International flights were departing frequently. Boarding areas had plenty of seats and there was a lot of places
for food. However prices are very high. Restroom at the boarding area and general facilities are clean and big
enough to handle its traffic. I found the announcements in English very difficult to understand due to low sound,
pronunciation and noise. However there was no problem talking in English on the information centre or with airline
staff. 10 minutes before boarding the flight showed up on the gate monitor, and after that we had 1.40 hr delay
until boarding, with no explanation. The airport seems to handle well traffic on a normal season but it may be
overwhelming during high peak.
CANCUN AIRPORT customer review : 24 February 2014 by John Traynor (UK)|
Rating : 2/10
Took nearly 90 minutes to get through immigration and as we were leaving were collared by official looking people
with desks in the building trying to get deposits off us for free excursions. On leaving we had to pay £50 each
(1800 pesos in total) and then found very expensive food and drink in the departure restaurants.
CANCUN AIRPORT customer review : 27 March 2013 by J Henson (UK)|
Rating : 7/10
Arrival was on 5 March 2013. Having arrived on a half full British Airways flight from London we were off the
aircraft and through immigration within 20 minutes of landing. There was only a small immigration queue and
passengers appeared to be processed relatively quickly and the immigration official was pleasant. Short wait
for bags to arrive and we were through customs in less than 5 minutes - again the customs official was
polite, welcoming and helpful despite requesting an additional baggage search of the person that I was
travelling with. My main criticism was after leaving the terminal building it was unclear where to go for
onward connections using public transport. On the return journey the airport was extremely busy - long queue
for check-in, although the check-in agent and BA's ground handling team generally were pleasant and helpful.
We were very grateful for a short and efficient security process. No BA lounge so used the TGI Fridays, which
again was very busy but decent food at an ok price as we had complementary BA vouchers. Decent range of
shops and managed to find a postbox for my postcards despite being told by several airport employees that
there was not one in the terminal. Boarding was crazy but thankfully I was entitled to use the priority line.
My recommendation to avoid stress would be to arrive at least 2 hours before you are due to travel as long
queues appear to be the norm at this airport.
CANCUN AIRPORT customer review : 2 January 2013 by J Clark (USA)|
Rating : 1/10
We were prepared for waiting as it was Christmas week. It took us about 40 minutes to clear immigration
which was fine. However, when we reached the baggage claim it was pandemonium. The entire room was
full and lines snaked everywhere. They were actually using X-Ray machines to screen every bag leaving the
terminal. I have traveled extensively world-wide and know of no country that is doing this, including the U.S.
What could Mexican Authorities possibly think tourists are smuggling into Cancun on already screened
Aircraft? It took us 1.5hrs to exit the Baggage area and from what we heard we were lucky. There was more
danger created by the shear amount of people crammed into that baggage room than there ever could have
been by failing to X-Ray bags leaving the Airport.
CANCUN AIRPORT customer review : 12 November 2012 by Mike Sayers (UK)|
Rating : 0/10
Immigration hell. Took us 2 hours 30 minutes to get through and others longer. Friends arrived two days
before us and they had same experience so not a one off. Worst I have ever experienced in 35 years of
CANCUN AIRPORT customer review : 7 November 2012 by Bobby Giannakopoulos (Canada)|
Rating : 7/10
Landed at CUN airport from a flight coming from Montreal. There was at least 30 minutes of waiting to pass
passport control, probably because there were many flights landing at the same time, mostly coming from the
USA, but my bags were already out. Check-in and to clear security went smoothly. The terminal was not very
big but it's pretty busy. Overall Cancun airport is not too bad and it has a couple of shops and restaurants.
CANCUN AIRPORT customer review : 17 May 2012 by A Cruickshank (UK)|
Rating : 6/10
Just returned this morning Cancun to Glasgow. Check-in at Cancun was shambolic as we had to join a queue
leading to two premium seating check-in desks displaying on the monitor check in for Manchester and
Glasgow. When we eventually got to a desk it was just a shambles, the PHS handling staff member labelled
our suitcases then for some reason lifted them off the conveyor and then just by chance after we arrived at
the departure lounge we noticed that we had been allocated economy seating at the rear of the aircraft. After
contacting a female member of PHS staff she managed to get our seating changed to Premium. Needless to
say our two suitcases never arrived in Glasgow. So be aware if you visit Cancun.
CANCUN AIRPORT customer review : 7 December 2011 by V Henderson (Canada)|
Rating : 2/10
Very nice well organized airport, has improved greatly over the three times we have visited the area.
However - do not purchase food or gifts at the shops. Lunch for 2 adults and 2 children $123. Purchased a
few gifts, once we got home noticed the suggested retail prices was whited out and we were charged double
what it should have been. Very disappointing and has contributed to our decision not to return to the area.
Cancun Airport customer review : 29 September 2011 by Masaki Oda (Japan)
Customer Rating : 5/5
I use this airport several times a year. Though the name says "International", it is an ordinary US regional airport.
The airport is served by feeder commuter flights for majors plus some mainline flights. A small restaurant and a
few shops are at the terminal. The terminal is well kept, and is connected to a parking building so that you do not
have to go out during the cold winter. The free WiFi is available. I would like to mention that TSA personnel's at this
airport are professionals and have never been unpleasant.
Cancun Airport customer review : 20 August 2010 by C O'Neill
Customer Rating : 4/5
This was a bright, clean and friendly airport with a good range of shops and cafes. The staff
were friendly and helpful. I flew in to Mexico via a different airport so my experience of
Cancun is based on departures only.
Cancun Airport customer review : 17 February 2010 by Linda Lehnert
Customer Rating : 4/5
This airport is new and is fairly easy to navigate. Parking in front of the terminal is
excellent. I flew into CUN and had to stop at the agricultural inspection station because I
had 4 cats. The agricultural inspector was very nice and my paperwork was in order, but under
current law each passenger is allowed only 2 cats so Aduana wouldn't let me take all of my
cats out with me until necessary paperwork was completed. Overall, the airport is excellent
CANCUN AIRPORT review : 3 January 2010 by C Collins
Customer Rating : 4/5
My husband and I departed the Cancun airport for Chicago just after the Christmas Day terror
attempt resulting in increased security. We were prepared for the security delays and allowed
time to pass through. The airport experience was uneventful. I have a titanium knee
replacement and always get stopped at security! It's expected and never intimidating.
However: During this time of heightened security, I passed right through the scanners. Either
the screeners didn't question what they saw or they missed it. It could have been a weapon! I
am now concerned that I didn't mention this at the gate but I didn't . Just hoping that the
airport officials read these comments.
CANCUN AIRPORT review : 16 February 2009 : by Jacqueline Corby
Customer Rating : 5/5
Very impressed. Compared to Dubai airport (supposedly one of the best) it was excellent. Good
places to eat and nice shops. Exceptionally clean toilets.
Cancun Airport by M Keenan
4 February 2009 Customer Rating : n/a
Third world airport is a scary sounding phrase, but Cancun airport doesn't deserve the scary
reputation that this suggests. In several trips through Cancun in the past three years, I
have never had a problem. On arrival, transiting through immigration was reasonably fast, and
checked baggage always turned up quickly. Sometimes (if your 'number comes up'), Mexican
customs makes a more thorough search of your baggage (including x-raying), but even this
wasn't too much of a problem. On departure, I’ve found that the airport processes people
quickly, and that security line-ups are minimal. There is plenty of comfortable seating in
the departure area, and many options for the shopper or traveller with time on their hands
(including one of those typical Mexican pharmacies that sell just about any kind of drug
without requiring a prescription). I only have two issues with Cancun: Firstly, the number
of time share hawkers waiting to pounce on you right after you exit customs, some masquerading
as representatives of the tour companies. Just ignore them and keep walking. The other issue
is temporary – Cancun is building a new runway, and the road network is a little messed up
while construction is in progress, making it slow driving in and out. In summary, Cancun
airport is easier to arrive at and depart from than a number of "First world airports" that
I’ve travelled through in recent times, and they should be complimented for doing a good job.
Cancun Airport by Stephanie Brown
20 April 2007 Customer Rating : n/a
It's really a tale of two airports. The immigration and arrivals areas
are bad. I arrived 3.5 hours ahead of the party I was meeting in Cancun.
I went through immigration, and started over to baggage claim. The
people on my flight, and I waited more than 30 minutes for our luggage.
After that, the challenge is dodging the timeshare hawkers. Right when
you walk into the rental car area there is an area of bank teller like
booths staffed with people who wave you over urgently as soon as you
make eye contact. It seems official, but don't fall for it. If you dont
get stuck with that, then there are people standing around who pretend
they are going to help you to your rental car, or to the transportation
to your hotel, but it always ends up turning into a timeshare
commercial. Also, there is no place to sit, so if you have to wait for
any amount of time, you have to sit on the floor. I would suggest, when
arriving, leave straight away from the airport, and dont make eye
contact with anyone! Just plow through to the exit. The departure area
is much nicer. Pretty clean, lots of shops and stuff. I was amazed at
how decent it was. No problems with the departure process. Planes are
slow to board. Security goes through every carry on bag as you board the
plane. The beauty of Cancun far outweighs the bad stuff at the airport.
Just get out of there as soon as you can, and enjoy the paradise that
Cancun Airport by David Chown
24 March 2007
Very pleasantly surprised leaving from Cancun. Bright, clean and large
modern airport. Check-in for XL Airways was quick and efficient, no
delays at security, ample seating in area with shops and food outlets.
At 11 pm currency exchange was still open.
Cancun Airport by Bob Faulkner
24 July 2006
I suppose that I expected a bit more from an airport serving a major
tourist area. First, there is only one runway (which was closed for 20
minutes due to debris as we approached from Denver), and many of the
gates have no jetways. When we departed, we had to board a bus with no
seats to be hauled to the far end of the tarmac to board our flight from
portable steps. When you arrive, you are besieged by people wanting to
give you a "welcome package" - invariably people hawking time shares. If
you have never been to Cancun before, you have no idea that they are not
affiliated with the company you booked your tours through. Very chaotic
getting to ground transportation. This airport is decidedly third world,
which I found surprising.
Cancun Airport by G Hamilton
10 June 2006
Cancun Airport has undergone a great deal of improvement in the last
year. Baggage reclaim was pleasantly quick, and the immigration side is
bigger and more efficient than previous years. They have X-ray machines
now, instead of opening everybodys case now, but they still select many
at random for close inspection which can delay you. The departure
checkin desks appear on screen 3 hours before the flight, but there was
an hour queuing before the desk actually opened . The departure lounge
in the international terminal has been vastly improved with a snack food
court, bar and a new duty free shopping area which passed the time quite
nicely. All in all quite a good experience and much more efficient.
There was no baggage search to delay checkin on departure this year, but
they still have a departure tax of $50 USD at check in !
Cancun Airport by P Cross
3 February 2006
Very impressed with the layout, services, cleanliness and comfort of the
Cancun airport - well done. It certainly makes for an even better
Cancun Airport by Christian Rocha
16 November 2005
I have arrived and departed via Terminal 2 (domestic flights) several
times, and it has been a decent experience. In fact, CUN was making some
progress previous to the Hurricane Wilma incident. The location of the
airport is quite far away from Cancun, but its in the center of the Maya
Riviera complex. True, many improvements can be made (especially when it
comes to entertainment and ventilation), but it fares quite well
compared to other Mexican airports. Transportation wise there are some
problems, but it fares better than Honolulu or San Diego.
Cancun Airport by Y Oh
29 June 2005
Cancun airport was very unpleasant experience. There were signs everywhere that said "NO SMOKING",
but everyone was smoking. If you can't stand the smoke, this airport will be a terrible place.
There is no enforcement to prevent people from smoking. In addition, ventilation in the airport is
pretty bad which doesn't help this situation. I even asked the security guard about this and she
just told me "I am sorry".
Cancun Airport by Steve Hedden
6 June 2005
Cancun airport is OK. I arrived and departed through Terminal 1, which is the older terminal.
Customs and Immigration on arrival was orderly and straight-forward. Departures were well-labeled
and frequently announced. Transport from the airport to Cancun is frustrating as you are guided to
the $60 taxis. There is no signage or other directions to the $1.50 shuttle that departs every half
hour. (I learned about this only for my return) The trick is that the shuttle only departs from
Terminal 2, so from Terminal 1, you must first take the inter-terminal shuttle. Also annoying was
the chronic smoking in the terminal, even at the gates, despite 'No Smoking' signs posted
Cancun Airport by Norman Beattie
1 May 2005
Cancun airport is really operated quite efficiently, not that improvements cant be made. I have been
in and out of this airport for 15 years and have experienced it all.
Everything is a matter of perspective, Mexico is Mexico, some things are to be expected and prepared
Cancun Airport by Jose Balrrada
21 March 2005
Cancun Airport has always provided exceptional service, and a great experience. Terminal 1 is a bit
old, and always crowded, but since I'm mexican, I almost always arrive and depart from Terminal 2,
which is a newer, bigger and more modern terminal, with a big round concourse comprising around 20
gates. The new baggage claim area is a total disaster, they send 4 flights to the same conveyor,
just like in Mexico City, even when there are many carousels left. Conveyors 15-18 are never used,
instead, they exploit 1-10, and sometimes use 11-15. Organization is a big problem, but its even a
great, and big international airport.
Cancun Airport by David Stein
13 March 2005
I flew into Cancun once from Charlotte. Customs and immigration were chaotic. Lines were formed
all over. It took 2 hours to clear passport control. Check in was no problem at all.
Cancun Airport by Martin Davidson
10 October 2004
Based on my last four visits to Cancun I would have to agree with the negative comments posted her
by others. The exception - on 8th October 2004 I left Cancun for London Gatwick
and everything went smoothly and quickly! We arrived at the airport about 90 minutes before our scheduled departure (charter Britannia BY362B,
15:35 departure) and there was no queue at all - we walked straight up to the desk, without our
luggage having to undergo a manual search, where we were checked-in quickly and we paid our
departure tax there (none of the separate queuing as reported by Nick Williamson). The straight
through to the departure lounge where we made some duty-free purchases and had a drink and then
boarded the flight on time and departure was also on time.
I guess that sometimes things work very well, even in Cancun!
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