Home Page

 

Brussels Charleroi Airport Passenger Reviews and Charleroi Airport Traveller Reports

  No Star Ranking applied

No Star Ranking Awarded

   
 

  Add your Brussels Charleroi Airport Review

  Brussels Charleroi Airport Star Ranking

 

 
Customer Review scoring : Brussels Charleroi Airport
3.0 Star Rating: Fair
35 reviews

 



PAGE:   1 | 2 |

 






BRUSSELS CHARLEROI AIRPORT customer review :  20 December 2013 by Giannicola Bonora    (Italy)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Relatively new and shining clean due to the generous use of stainless steel. Epitome for the low-cost airport of the XXI century: Extra long and narrow tarmac to avoid using buses or skyways. Where the similarly long and narrow building can't reach there are long covered walkways airside. Be prepared for possible long walks both on arriving and departing. This is an airport that depends on Ryanair so you can't expect any pity. Asking for a boarding pass (a minimalist slip of paper) for a checked in flight costs 70 euros no matter what. There are two ATM machines in the hall, one near the arrivals, one at the opposite corner of the building (on the left exiting from airside). Exiting at this same corner you can reach the bus station where you can buy a ticket for Charleroi South Station from the machines (coins, notes, cards accepted). The bus station is not covered and Charleroi is a very rainy place, but lucky enough you get the bus from platform A which is the nearest to the terminal. On departing I was puzzled by the double way in at security, apparently doing the same things but working alternatively. Security fast and professional. Duty free looks good but I had no time to spend. After stepping to the gates you are in no- man land: long minimalist bleaky corridors where the stainless steel only adds up to the coldness of the environment. There's a bakery stand before the last hop to the tarmac. In winter I suggest buying a hot drink. The low cost travel industry states that if passengers have to wait they have to do it as close as possible to the aircraft they are boarding, and, in this airport, this means in the open air though under a covered walkway.



BRUSSELS CHARLEROI AIRPORT customer review :  11 January 2013 by C Haas    (Belgium)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Bad points - Directions to the airport are confusing : at times you will see two signs "Airport" pointing in opposite directions. Arrival Hall is way too small, Parking only allows to park your car for 10 minutes for free. Although some signs in front of the parking lot say 15 minutes. Still no direct train connections to the airport after all those years. Good: Clean and modern facilities. Low cost hub to many destinations.



BRUSSELS CHARLEROI AIRPORT customer review :  10 October 2012 by M McManus    (UK)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Charleroi is one of two airports serving the city of Brussels, but Charleroi is quite some distance from Brussels. Charleroi is popular because the rock-bottom price discount airlines that fly to Brussels are based here rather than Brussels Zaventem. Be warned the security lines at Charleroi do take quite some time to clear, around 30 minutes compared to perhaps half that time at Brussels Zaventem. Decent choice of food air side, though pricey. Toilets were slightly cramped. Bus service to Charleroi-Sud train station will take you where you can catch a train to Brussels (takes about 1 hour by train). There is also the Ryanair coach if you prefer that. Some hotels in Charleroi provide a shuttle taxi to/from the airport.



BRUSSELS CHARLEROI AIRPORT customer review :  13 June 2012 by Geert Janssen    (Belgium)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Excellent airport: very efficient, clean, friendly people, no queues for check-in or customs. Excellent parking with reasonable rates. However, limited restaurants, railway connection is not good (compared to Brussels) with a limited number of flights.



BRUSSELS CHARLEROI AIRPORT customer review :  25 April 2012 by Steven Wood    (Belgium)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

In a line for 20 minutes to show passport and boarding pass. Asked to leave the line to put my iPad in my carry on case. Rejoined the line and passed through to security and the usual snake. 20 minutes on and still 9 people in front of me. They opened up 2 more lanes and let all the people behind me through. Complained and told all lines were the same. Removed belt, watch and jacket and placed in tray. Told to take iPad back out of carry on. Passed through scanner in socks, slacks and shirt. Set off alarm and told to stand for body touchdown. Then given the most obtrusive pat down in 30 years. Thought I would have a nice lunch before boarding, on a par with McDonald's on a bad day and twice the price. All this before the usual delights of Ryanair.



BRUSSELS CHARLEROI AIRPORT customer review :  16 April 2012 by Sonja Koechert    (Austria)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

This airport is a total disaster! There is no way to drop off passengers without going to/through the express parking. There are hundreds of cars squeezed in, all at the same time, 90% of them unloading passengers and baggage while blocking the flow. Access signage on the highway is more than poorly done. How about simply copying systems which work in other parts of the world? Inside the airport, there is no space at all for exiting passengers. They are all packed together in a far too small corridor. The bottom line is simple: if you can, just avoid this airport.



BRUSSELS CHARLEROI AIRPORT customer review :  17 February 2012 by J Fischer    (USA)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Positives - relatively clean airport, convenient and easy to move around when there aren't any queues. Negatives - there is nothing to do in the airport besides drinking awful tasting coffee, buying over-priced magazines, going on the internet (which costs a fortune and takes forever to load) and wait for your flight. Staff, in 99% of cases only speak French and very broken English. Bus and Train are horrific. Road indications to the airport are borderline non-existent.



Brussels Charleroi Airport customer review :  16 August 2011 by Diane Dumont   (Belgium)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Disregard for the well-being of disabled passengers. My mother who is 75, disabled, hard of hearing was forced to go through passport and security controls alone in a wheelchair with an adolescent worker, while my dad had to go through on his own on the other side. This caused much distress to all concerned. At Edinburgh airport, there was absolutely no problem for them to go through together.


Brussels Charleroi Airport customer review :  16 March 2011 by Michael O'Brien   (Spain)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

The bus connection between the airport and Brussels is a disaster. Do not rely on it, there is a good possibility that when you arrive outside Brussels midi station the only bus will have gone full, the second bus will have broken down and then you will be accosted by carefully planted taxi drivers who will inform you that the only way to get to Charleroi is with them for 40 euros plus. A disgrace.


Brussels Charleroi Airport customer review :  11 October 2010 by C Kube   (Germany)

Customer Rating :  3/5

3 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Parking is more expensive than flying from Charleroi. Most times. Too few seats, it's rather dirty. The Long term parking is just closed the most times I come. They say "only open in times of passengers influx" - I think nobody really knows what this means.


Brussels Charleroi Airport customer review :  29 August 2010 by T Lodge   (Belgium)

Customer Rating :  3/5

3 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Difficult to find, especially at the moment while extensive roadworks are going on, causing a long detour. I paid 55 euros for slightly over 2 days parking in the long term car park, so I will avoid parking there in the future as much as possible. Driving, once inside the huge parking area is quite impossible, there are signs for the exit pointing in different directions, leading to an unplanned tour of the car park. The facilities are poor and expensive inside also.


Brussels Charleroi Airport customer review :  23 August 2010 by N Dauby   (Belgium)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

I travelled this summer and was expecting long queues but it was really fast. Security staff nice. Facilities ok. Restaurant prices are very expensive. Overall a good experience and a more friendly airport than Brussels Airport.


Brussels Charleroi Airport customer review :  21 June 2010 by Ann Cleary   (UK)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

I now avoid this airport if I possibly can - Brussels Zaventem is infinitely superior in every respect. Charleroi Security staff are officious and unnecessarily unpleasant - none of the staff seem to understand the concept of 'customer service'. Really it is worth paying a few euros more and fly from elsewhere to be treated like a human being.


Brussels Charleroi Airport customer review :  17 May 2010 by G Guigz   (Spain)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

I travel a lot to through this airport, because it offers the only flight from Brussels to Valladolid and it's an absolute disaster. Poor accommodations, with practically no shopping nor restaurants. The guys from security are rude to an incredible point, it's horrible. And there are no luggage caddies, and you have to go down steps to arrive to your plane.


BRUSSELS CHARLEROI AIRPORT review :  15 April 2010 by Chris Hansen   (Belgium)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

This is one of the worst airports on busy days. It is impossible to find if you come from Brussels. Signs hardly visible and I believe in some places even non-existant. There is almost no landside space and usually only one of the two toilets is open for hundreds of people. Staff attitude vary from friendly to the more typical service attitude "I don't know, I don't care, go away". I hate passing through Charleroi and I only buy tickets for airlines from here when the price difference is massive.


BRUSSELS CHARLEROI AIRPORT review :  9 April 2010 by S Bott   (UK)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

The airport is relatively easy to get too - that is, if you can spot the tiny airport symbol on the exit sign on the E42/A7 motorway. The symbol is so small that, even with long-distance glasses, I nearly missed the junction. Once there, the airport itself is small, compact, modern, clean and easy to navigate around, both when departing and arriving. The announcements, both in the terminal and in the car park, are clear and precise. The parking is on the expensive side, but there are plenty of spaces available. Overall, a good experience.


BRUSSELS CHARLEROI AIRPORT review :  9 March 2010 : by F Costa   (Italy)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

It is really difficult to get to the airport, road indications are scarcely visible, parking are too expensive for the quality of the airport, bus from the train station have a very low frequency and often it is needed to wait a lot in open air. They made an 'impressive' new building, but at the end Charleroi remains the usual substandard facilty - with the same money they could have made a less fancy but more efficient structure.


BRUSSELS CHARLEROI AIRPORT review :  1 January 2010 : by Rosario Russo   (Italy)

Customer Rating :  3/5

3 Star Rating   

Queuing

  

Cleanliness

  

Facilities

It's quite small with a few, and very expensive, shops but it's clean and new. Insufficient seating in the check-in area but plenty after the security controls, that are very rigid. Friendly personnel, queuing Time could be improved. Cheap bus to go to the train station just outside the building.


BRUSSELS CHARLEROI AIRPORT review :  17 June 2009 : by Robert Phillips   (Belgium)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Despite having spent millions on updating Charleroi airport - it still remains a pretty poor neighbour to the 'real' Brussels airport. Very poor signposting to get there, expensive and confusing car parking facilities, poor (and expensive) public transport connections. The airport has aspirations to be a large international hub but frankly it still remains a local secondary airport - poor service, lack of information, things dont work - shops overpriced with very restricted hours. Even the security and border controls are slow and inefficient. Yes if you can get a cheap fare with Ryanair/Wizzair etc etc its OK but this comes at a price - sometimes it works (if you're not hit by a strike or foggy weather or a late night arrival and the airport closes) but overall not a particularly pleasant airport to fly in and out of.


Brussels Charleroi Airport review by Matthew Ross

2 July 2008   Customer Rating : 4 Star Rating

The new terminal is a vast improvement on the old one - more spacious and much better facilities. The"Paul sandwich shop is good. Some attention to detail is required - for example the soap dispensers in the toilets needed refilling, priority boarding on Ryanair was a farce. The airport location (at Charleroi) is its biggest drawback - a long way from Brussels. The airport bus is reliable but unpleasant. I have used it several times; the buses are getting rather dirty inside. A good clean of the upholstery is needed. Signposting to the airport bus at Brussels Midi station is still hopeless - unless you know that it departs from the Rue de France you could spend ages trying to find it.

Brussels Charleroi Airport review by Matthias Ruebben

25 March 2008   Customer Rating : 2 Star Rating

The online check-in worked very well at Charleroi (the did not work at Shannon Airport on the way back). We had to wait nearly one hour at the customs when we arrived back from Shannon. I never waited at the customs for more than 10 minutes at any airport. They charged me 42,60 EURO for 3 days parking. Before I knew these things, I booked another flight in July from Charleroi. The car would park there for 2 weeks.

Brussels Charleroi Airport review by G Gramazio

10 March 2008   Customer Rating : 3 Star Rating

I arrived and departed from CRL new terminal in the last 2 weeks. It's quite clean and modern, and friendly. The staff spoke at least a basic English, or even Italian (there are many Italian immigrants in that area). Ordinary busses available to reach Bruxelles, the cost is €8 for a no- return ticket, and takes 1hr to get to the Bruxelles Midi railway station. Fast baggage delivery. On the coming back, fast check-in and self check-in terminals are available, just select your flight and enter your booking code. Clear audio message in English, French and Flemish. In the public area you can find a chemist, a bar-restaurant and a cafe where they sell sandwiches and sweets, plus a very good press shop. The boarding area is quite small, there is a big duty free shop selling usual things you can find there, but also a good selection of chocolate. Unfortunately the prices are a bit higher than in other places. Also available is a small restaurant. Drinks do cost much, more than in Rome: €3.00 for a 0.5l bottle of Coke! Definitely a positive experience being a new airport.


Brussels Charleroi Airport review by M Stanford-Eyre

29 January 2008   Customer Rating : 3 Star Rating

I hope the new terminal has better facilities. I found the airport people fine and the Ryanair automatic checkin worked perfectly. The only point I would warn people about was that, because it is such a small airport, the check in really did close 40 minutes before departure and our 10.40pm scheduled flight was rolled out and airborne by 10.10m ! Not many passengers on it but a great leveller of Ryanair statistics! Don't be late here! Priority boarding a total farce though.

Brussels Charleroi Airport review by Alex Murzynski

14 July 2006   Customer Rating : n/a

CRL has finally had a cash machine installed, an event proudly announced on its website as if it were a very special privilege granted to the passengers. Beware of the said website because it is hardly ever updated and the info on the shuttle bus service to Brussels is misleading. You CANNOT buy your ticket on the bus in spite of what it says and the place is full of disgruntled passengers hauling their gear back into the airport to buy a ticket. Amazingly, this has been going on for at least a year and will continue to do so because this airport clearly follows a strict policy of ignoring all complaints and e-mails. Still, the coach is the least bad way of getting to Brussels as the local bus and train schedules are hopelessly mismatched. Another major pain at this airport is the lack of seating and practically nothing to do landside, and absolutely nothing to do airside. Boarding is invariably annoying as the hapless staff makes no attempt to control the free-for-all. All you can hope for is that things will change with the new terminal due to open "in 2007". Until then, bring something to read and to eat and prepare to have your patience tested.

Brussels Charleroi Airport review by James Gibson

11 July 2006

I agree with most of the comments made about this airport. The catering is basic and not very appetising and the terminal building doesn't look too nice and it really lacks a cash machine. The last time I flew into Charleroi it was a Sunday - the journey took me five hours and it's only 100 miles! I had to wait an hour for the bus to Charleroi train station. As the bus pulled in the train to Brussels pulled out and I had to wait another hour. At Brussels I had to wait about 50 minutes! I think the transport authorities in Belgium need to get their act together. I wonder if things will be much different when the new terminal building opens next year.

Brussels Charleroi Airport review by John Kotsopoulos

14 February 2006

Granted, you're flying a discount airline out of this airport and therefore should not be expecting much. Still, this airport is woeful. Inexplicably, there is not a single automatic bank machine in the entire building. Clearly the authorities have no interest in you spending any money there. The smoke-infested cafeteria will not even accept local Belgian bank cards. They will, however, accept VISA on any purchase over 15euros! Thanks a lot! I boarded my flight starving and thirsty and feeling like a fool for not having packed a picnic before leaving home.

Brussels Charleroi Airport review by Matthew Ross

23 May 2005

Functional, but very basic and cramped. Ryanair and Wizz are the main carriers, so the cheap n' cheerful image is perpetuated in the airport's facilities - or lack thereof. The bus link from Brussels departs from rue de France (round the back of the Gare du Midi) - this can be difficult to find if you're unfamiliar with the city and can be pretty crowded. There is also a bus to Charleroi railway station. The security check is very strict; anything metal has to be removed, especially belts. The catering facilities are poor - before security there's one rather scruffy, smoky cafe plus a few vending machines. It is not at all convenient for Brussels, in fact it's about halfway between Brussels and the French border. All-in-all, the poor relation to Brussels Airport.

Brussels Charleroi Airport review by Alberto Pezzotti

15 February 2005

This is a tiny airport. Disembarking is really fast. Once you're in the main area ther is not much you can do. I spent a good hour in the really basic cafeteria waiting for somebody that was going to pick me up. In conclusion it's a really good option if you have to visit the region of Lille/Calais or the south of Belgium. It's clearly not a good option if you want to visit Brussels.

Brussels Charleroi Airport review by John Emley

21 August 2004

The airport is certainly tiny! Arriving there was good, off the plane quick, straight onto a connecting bus to Brussels. Staff at the information stand were helpful & spoke English. The outbound journey wasn't as pleasant, security was over zealous (having to remove belt, watch etc) and very unfriendly. Didn't bother using the 'canteen' in the cupboard (departure lounge 1) and there was a big crush fighting fellow passengers to get on the aircraft. The toilets in the lounge were filthy, stinking & graffitid. Having said that, for a flight that cost about the same as a pizza it's worth putting up with and I'd use it again.

Brussels Charleroi Airport review by Simon Summers

9 June 2004

This airport is like a disused IKEA store cum warehouse. It is tiny and cramped, the cafeteria "Sharkeys" is lousy, expensive and smoky. Passing through the "drastic" security measures (which they state on their website) means removing EVERY piece of metal - belts, watches et al. The "other side" is like hell. You're straight at the gate - no facilities, where you sweat it, gathering your energies to barge past your fellow passengers and run on to your plane.

Brussels Charleroi Airport review by David Flynn

23 April 2004

Small airports are generally intimate, friendly and welcoming. Not so with Charleroi. It is dirty, seriously overcrowded at peak times and facilities are terrible. Ryanair does a good job of running a base on these facilities mind. Links to Brussels are good, but that's really thanks to Ryanair themselves. Food is terrible, and waiting areas are not so conducive to extended stays (extended being anything more than 15 minutes)

Brussels Charleroi Airport review by Neil Harvey

12 February 2004

Waited an hour in a corridor for baggage, but ours was the only arrival in 3 hours. Waited 45 mins for the bus driver to let people on, then he went off for a 30 min fag break, which meant we missed the connecting train to Brussels, we could have walked quicker to town centre. Return journey was even worse with one room which combined a corner shop style duty free, school canteen snack bar, non segregated smoking area which led to a single stinking toilet. It was a relief when the exits opened and we all made a charge for our non pre-allocated seats. Cheap but not cheerful, next time I will pay the extra and fly direct from Manchester to Brussels Zaventem.

Brussels Charleroi Airport review by G Kurtovic

28 January 2004

Nothing bad about small airports, but this one is the most unfriendly I have ever visited.

Brussels Charleroi Airport review by Stephen D'Arcy

16 September 2003

The previous comment is so off the mark it must have been written by one of the "anti-Ryanair" squad. Getting to / from the airport: an executive coach leaves Brussels south station (Gare du Midi) 2h. 30m. before each flight departure. As the average journey ( 60 km) takes one hour, the bus arrives 90 minutes before the flight departs - in other words 60 minutes before check-in closes. The bus parks 50 metres from the departures door. For the return journey: buses leave the airport 20 mins or so after the flight arrivals, back to Brussels Gare du Midi. At weekends, I have done this journey in 40 minutes. Cost: €10.00 single, payable to the driver. This includes an arbitrary €3.60 tax imposed by the Chairleroi Airport, which is the subject of a legal action by Ryanair, who charter the buses. Train / bus connections are not so good. I have written twice to TEC (Charleroi), asking why, at weekends, their "connectional" bus #68 from the airport arrives at Charleroi Railway station three minutes AFTER the hourly trains depart to Brussels. No intellgible answer was forthcoming - but they are Francophones and don't ever take criticism - just offer a "Gallic shrug". A "joined-up public transport service"  - NOT! Parking is plentiful and cheap, with free shuttle buses to/from the terminal every 10 minutes. The cafe resembles a motorway service station in UK, but food and drink are comparatively cheap for the standard offered. Best to stock up here before your 60-90 minute flight so that you don't die of starvation, or pay €9.00 on-board for a sandwich. This can be more than the cost of the flight! From the terminal, passengers walk to the plane across the tarmac, 100 metres. Boarding is fronty and rear, so very quick. In the new Schengen terminal in Brussels Zaventem airport, it can take up to 20 minutes to walk to the most remote departure gate! There are plans to expand Charleroi Airport with a second terminal in 2006, assuming that the European Commission's latest investigation hasn't scuppered the Ryanair operation by then. I have no connection with Charleroi Airport nor with Ryanair (the only flight operator).

Brussels Charleroi Airport review by James O'Brien

15 September 2003

The airport resulbles a shack. A very bad cafe and unfriendly staff across the whole airport. I will never use this airport again. It is a nightmare even trying to get to this excuse of an airport. My advice to anybody thinking of using this airport use Brussels National insteade.


 


PAGE:   1 | 2 |

 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 




top

back to top


Brussels Charleroi Airport Reviews and Passenger Opinions about Brussels Charleroi Airport standards


| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2012  Copyright Skytrax