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Cape Town Airport
7.8 out of 10  7.8 out of 10
54 reviews



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CAPE TOWN AIRPORT customer review :  4 August 2014 by Steve Davidson    (UK)

Rating : 9/10

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Recommended

A wonderful airport to travel through except for the ridiculous amount of customs desks on the green lane when coming in from overseas. Are these people for real? Have they been given instructions to chase overseas visitors away? Surely South Africa needs as many tourists as possible? This is going to put the word out that they should avoid it for sure. I've had a couple of trips to Cape Town since Christmas and been stopped both times with no contraband carried. British readers would recognise them as 'Jobsworths' who need to tick boxes to keep their jobs. Very irritating and very intimidating.



CAPE TOWN AIRPORT customer review :  24 June 2014 by B Stauffer    (Switzerland)

Rating : 10/10

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Recommended

Cape Town Airport was voted the best airport in Africa, and it is easy to see why: it is fairly new, very clean, and very efficient. Employees are very friendly, and the toilets spotless. The security is top notch and very efficient and fast (American airports could learn a lot here). The only down side is the arrival level: whoever designed it must have been drunk, because when you arrive, you have to walk to the far-end of the building, collect your luggage, and walk all the way back (can be as far as 800m)!



CAPE TOWN AIRPORT customer review :  11 March 2014 by T Boucher    (UK)

Rating : 2/10

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Recommended

Security checks were lacking at Cape Town airport and did not come anywhere near the high levels experienced at other airports throughout the world. We took a flight on 3rd March 2014 to London. We were not asked to declare any liquids, not asked to empty pockets or remove belts, jewellery, shoes coats or anything. Needless to say the scanner alarm sounded when we both passed through the arch, due to the various metal items in pockets or on our persons. We were then very briefly 'patted down' as was every other passenger. I would be very uneasy about taking flights from Cape Town until they tighten up significantly on their security procedures.



CAPE TOWN AIRPORT customer review :  29 December 2013 by D James    (South Africa)

Rating : 8/10

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Recommended

Economy check in for a mid afternoon international flight was very disorganized and unsettling. Large numbers of people milling around aimlessly, with no defined queue for check in. Lots of people were accompanying a single passenger to the check in counter and airline staff thin on the ground. It was unexpected of an otherwise really spacious and very beautiful airport.



CAPE TOWN AIRPORT customer review :  8 July 2013 by M Koeleman    (South Africa)

Rating : 9/10

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Recommended

Brilliant and efficient. No wonder this is the best airport in Africa. World-class facilities, brilliant lounges and seems to handle passenger numbers easily (it was completely rebuilt for the 2010 World Cup). Centralised departure terminal on top floor, with restaurants on mezzanine level. All arrivals on ground floor. Compact and easy to navigate. Lots of parking and connections to city (public bus / taxi etc) right outside the central terminal. After seeing my share of global airports, I am proud to call this airport home.



CAPE TOWN AIRPORT customer review :  17 May 2013 by D Olsson    (Australia)

Rating : 9/10

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Recommended

Good for a small airport. International arrival was fine except for insufficient immigration staff. Domestic departure also fine: fast check-in and security, spacious terminal and decent shops. Might not be able to handle an increase in passengers though.



CAPE TOWN AIRPORT customer review :  22 April 2013 by S Martin    (UK)

Rating : 9/10

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Recommended

This is a very clean modern airport and easily navigated. The only thing I would say that is negative is the lack of food outlets in the departure lounge.



CAPE TOWN AIRPORT customer review :  28 October 2012 by C Wajsberg    (Israel)

Rating : 9/10

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Recommended

Airport has totally been changed for past fifa world cup football. Airport can compete with any modern airport. Access is easy, service fast and professional. Airport is clean and everything is widely available. Waiting area gives you a panoramic view of planes landing and taking off while waiting for your flight. Bars and restaurant are not cheap but cheaper then most other international airports.



CAPE TOWN AIRPORT customer review :  8 August 2012 by F Koenig    (South Africa)

Rating : 10/10

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Recommended

Mango flight CPT-DUR. Checked in online, picked up boarding pass from counter and issued return evening flights b/pass. Clean, neat, tidy, spacious Central Processing Unit with friendly check in staff, long early morning queues went very quickly with at least 6 X-ray machines operated by friendly staff on duty. ID check before easy boarding.



CAPE TOWN AIRPORT customer review :  19 May 2012 by J Scheier    (Germany)

Rating : 9/10

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Recommended

CPT fully deserves the Skytrax rating "Best airport in Africa" - terminal building appears modern, bright, clean and friendly, no long distance from VAT refund to baggage wrapping to check-in. I used the smaller international section, where only merely 15 flights depart every day, so no queues at security, no queues at immigration, no full lounges. Flew Turkish Airlines they use the Bidvest Lounge, very friendly staff there, choice and variety of their food could be better, though. What a positive difference compared to busy Johannesburg.



CAPE TOWN AIRPORT customer review :  29 December 2011 by R Mortara    (UK)

Rating : 9/10

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Recommended

A spacious and well lit airport (lots of glass allowing natural light in). Processing time on arrival rather slow (around 50 mins) so luggage had already been delivered by the time I'd exited the customs area. Check-in on departure quickly completed. All staff I encountered including those at the security checks were efficient and friendly. Sufficient shops to pass time away without them appearing to me too many. A very pleasant airport all 'round.



CAPE TOWN AIRPORT customer review :  14 December 2011 by D Leston    (UK)

Rating : 8/10

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Recommended

Really nice airport - clean and new with speedy transit, both inbound and outbound. Only one issue - the cafe/restaurant in international departures, woefully slow with disinterested staff.



CAPE TOWN AIRPORT customer review :  7 July 2011 by V Abraham   (South Africa)

Customer Rating :  5/5

5 Star Rating   

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CPT made my trip a complete pleasure! Getting to the airport was fast, The CTB was clean, modern, had a very calm environment with lots of natural light. Check-in was fast. The lounges were relaxing, the Nintendo wi facility was really fun. Boarding was fast. lots of duty free, restaurants and bars. All were priced well. Friendly and efficient staff. A real experience.


CAPE TOWN AIRPORT customer review :  19 May 2011 by Francois Koenig   (South Africa)

Customer Rating :  5/5

5 Star Rating   

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CPT-Nelspruit, JNB-CPT. Great airport, efficient and friendly security and check in staff, clean and modern. Lots of retail outlets on departures and arrivals.


CAPE TOWN AIRPORT customer review :  21 December 2010 by G Koenig   (South Africa)

Customer Rating :  5/5

5 Star Rating   

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Domestic departures clean and fresh. Good selection of shops, restaurants and bookstores on airside. BA drop and go with no queuing. Arrivals terminal much improved since last flown before world cup. Baggage out quickly. Convenient store and food hall well positioned outside arrivals, underneath departures hall. Noticed in JNB and CPT complimetary newspapers available in restaurants to the travelling public.


CAPE TOWN AIRPORT customer review :  14 August 2010 by E Swanepoel   (Kenya)

Customer Rating :  5/5

5 Star Rating   

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Better than ever! Check in is a pleasure. Finding and being helped at VAT counters too. Easy and pleasant security procedures.


CAPE TOWN AIRPORT customer review :  26 March 2010 by Jon Ralph   (South Africa)

Customer Rating :  2/5

2 Star Rating   

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Arrived from KL and waited for my wheelchair to be brought to aircraft. Was told that baggage handling staff had ignored label attached and slung it onto the carousel. Waited until airport provided another chair pushed by helpful young lady whose name I have forgotten. Immigration hall appeared unmanned when we got there but we spotted a manned desk. Upon approaching we noticed that the adjacent desk was occupied by a large lady who was catching up on her sleep, shaking the rafters with her snores. The surly attandant stamped our passports without a word. No "welcome" or anything like that - merely an attitude of "how dare you make me work". Retrieved my chair and trundled outside to find our son who was supposed to pick us up was not there. Upon phoning him we discovered he had been directed by ACSA staff to the domestic arrivals despite his explanation he was picking up from an international flight. No private vehicle access is available and it took the efforts of the cheerful lady to allow him through. This is the poorest service I have received at any airport having come through KL, Hanoi, Bangkok, Phuket and Singapore airports where everything ran like clockwork compared to our fiasco.


CAPE TOWN AIRPORT customer review :  6 March 2010 by S Claassen   (South Africa)

Customer Rating :  5/5

5 Star Rating   

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Check in quick and easy, security scanning quick and efficient and immigration a breeze. Other than that a wonderful, revamped airport!


CAPE TOWN AIRPORT customer review :  27 February 2010 by Peter Paxton   (UK)

Customer Rating :  4/5

4 Star Rating   

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What a difference here. From a small uncomfortable airport in the mid nineties to a modern large facility matching many European airports. Excellent check in and immigration checks much faster than before. The shrink wrapping machine for luggage (recommend that you use it) takes a bit of finding now and is not signposted. Good experience.


CAPE TOWN AIRPORT customer review :  29 November 2009 by Allan Robins   (UK)

Customer Rating :  5/5

5 Star Rating   

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Absolutely fantastic airport, a great improvement on the previous International & Domestic terminals which were in turn the best airports in Southern Africa. This really shows Joburg Airport how it should be done. One mistake in the layout, in departures, there is no seating provision at all, so families cannot sit down and have a precious moment before they separate, something that upset my wife.


CAPE TOWN AIRPORT review : 27 February 2009 : by Kiran Param

Customer Rating : 4/5

4 Star Rating

Cape Town International is a small and cosy aiport. Very efficient and encountered no problems when using it recently. Only short coming once airside very limited food outlets. Security and immigration officials very friendly and pleasant!


CAPE TOWN AIRPORT review : 7 November 2008 : by Mark Cowell

Customer Rating : 4/5

4 Star Rating

Cape Town International Terminal. Check-in at SAA swift with absolutely no queues. Security and passport control both efficient and friendly. Large and airey terminal space affords a pleasant environment. Only slight draw back is buses remain part of the course at CPT, which is OK if your going on a RJ (one bus) but seems to take for ever if its a large airliner. Hoping the new terminal can mirror the old one, but with airbridges!


CAPE TOWN AIRPORT review : 13 October 2008 : by S Rautenbach

Customer Rating : 4/5

4 Star Rating

I found Cape Town airport one of the better airports in South Africa. Did not have to wait ages for bags to arrive like other airports, they were out in 5 mins, through customs in under 10 mins and in a car to the hotel. Staff were so much more friendly than Johannesburg airport and the whole airport is much cleaner and easier to get around.


CAPE TOWN AIRPORT review : 4 October 2008 : by M Preston

Customer Rating : 3/5

3 Star Rating

45 minutes to wait for luggage when only one international flight had landed is simply unacceptable, or to quote the word which was one of the options on the SMS questionnaire that passengers can complete, pathetic. Also the luggage was delivered to a different carousel to the one shown on the boards. The aircraft I arrived on (EK) was parked away from the terminal, and we were bussed to the terminal. The driver did not bother to park close to the steps, and passengers had to walk through puddles of rainwater. The airport has good facilities, is extremely clean, and immigration was reasonably fast. Large areas are still under construction and I prefer not to think what might happen with the 2010 football matches. It is clear though that they are making an effort and are responsive to feedback as I received a call from a lady at the airport not long after sending off the SMS questionnaire..


CAPE TOWN AIRPORT review : 29 April 2008 : by S Srinivasan

Customer Rating : 4/5

4 Star Rating

Despite the construction, CPT domestic terminal is a cinch to get through. There's a short walk from the plane to terminal building and vice versa. The baggage collection area is a bit drab, but our bags were out in about 10 minutes. On arrival, there's a long walk from the drop-off area to the terminal building due to the construction, but once inside, no queues at all, either in the check-in areas or in security. At 6:45 on a weekday morning, we went from drop-off to the gate in 10 minutes flat. The porters aren't nearly as imposing as at JNB, either. All common areas past security were clean and inviting, with plenty of shops, restaurants, and seating.


Cape Town Airport review by Mark Guthrie

26 March 2008   Customer Rating : 3 Star Rating

Things have taken a turn for the worse while CPT is being rebuilt. Sign posting for the entry to international car hire return location is non-existent. We drove round in circles repeatedly and never found it and had to park in the short term car park. Avis staff were less than sympathetic although acknowledging the problem. The pedestrian route from the international car rentals location to the international terminal is also poorly sign posted. The queuing system a in the international terminal at security was badly organized.

Cape Town Airport review by M Marais

12 December 2007   Customer Rating : 3 Star Rating

Arrived at Cape Town International 2 weeks ago was a pleasant experience. Helpful and friendly staff. Departing from Cape Town International to London via Amsterdam was on the other hand an unpleasant experience. Checked in online but had to get the boarding passes at the airport. Lady who checked our passports/itinerary unfriendly almost rude, lady at the baggage check-in wasn't friendly either.

Cape Town Airport review by L Irvine

29 July 2007   Customer Rating : 4 Star Rating

I and my family use Cape Town airport 6 times a year at least. Friendly, efficient and comparatively safe. Johannesburg on the other hand is fraught with sulky staff, under-trained, and very unsafe. We have been accosted in the lifts twice. And now there is the problem of people being followed from Johannesburg airport and hijacked.

Cape Town Airport review by D Hamp-Adams

3 March 2007   Customer Rating : 4 Star Rating

I've travelled through this airport over the last 26 years, and it's still a pleasure. Immigration queues struggle in the morning, but staff are friendly and polite. Baggage is fast and efficient. Check in long haul - pleasant and efficient [hooray for BA online check in!]. The line after security gets longer every time I fly. Domestic flights: Check in - reasonably short lines, but after security departures can be a bit congested, so if you're at the front, enjoy the lounges. Arrivals - what a pleasure, bags there in no time. Shopping is reasonable, but the international departures arrangement via the bus means a lot of time standing around in an otherwise empty departure area, away from the restaurants and shops. About the only thing I can think of that needs improving.

Cape Town Airport review by Anne Baynton

26 February 2007   Customer Rating : n/a

Arrived and departed this airport with complete ease speed and helpfulness. The airport is beautifully clean and welcoming. I have used it many times on long haul from UK and it is a pleasure always.

Cape Town Airport review by Ron Kuhlmann

15 November 2006

Pleasant airport overall with nice open areas. The arrival coincided with BA but we were first and did not have any undue delays. On departure, the computers were down so much was done manually but with no significant inconvenience.

Cape Town Airport review by Els van den Berkhof

1 June 2006

After our overnight flight it was great to arrive in an airport like Cape Town. Small, clean and easy to find your way around. Because our SAA plane arrived together with a British plane there were a few hundred people to go through immigration by passing only a few manned desks. Because I had had eye-surgery just 3 weeks before I could not handle the queues and was perfectly willing to sit them out on chairs next to the bathrooms. However within 5 minutes we were picked up and escorted outside to the car rental desk. Absolutely great. In Schiphol Airport people were nowhere near as friendly , attentive and helpful. Our next trip to S.A. will absolutely start in Cape Town!

Cape Town Airport review by Paul Howgate

18 March 2006

Just returned from using this airport. Arrivals is still chaos with too few staff on and has been subject to many protests from local people. Departures was fine though, on my day, no queues and through with no delays at all. Used the Rennies lounge (also KLM & Virgin Business class lounge) this time and very good value for money. Can be purchased if travelling economy. Apart from arrivals no complaints.

Cape Town Airport review by Paul Mason

26 February 2006

Queues for International departures stretched from the ground floor through security to the Immigration departure Hall. Why? Just three of eighteen desks manned, four long haul wide bodied departures at this time of day, so maybe 1400 people departing within 20 minutes. Two flights were delayed because of this. Seems like inefficiency on Immigration's part, as one airline rep, said it happening all the time. Wake up Cape Town, the African World cup is only just round the corner!

Cape Town Airport review by Michael R Preston

9 October 2005

An excellent airport in all respects apart from limited catering facilities, and one which has greatly improved over the thirty or so years I've been using it regularly. However, I had an 'interesting' experience on Saturday night (24 SEP). Whilst waiting at the check- in to sort out a minor problem with my ticket, I asked the lady if I could weigh myself on the baggage scale, as I was curious to see how much weight I'd picked up on the last trip. My normal weight is between 64-66 kgs. You may imagine my surprise when it registered me as 47 kgs. I got on and off again, with the same result! I told her jokingly that I would be happy to use that same scales with my wine laden overweight suitcase on my next trip. I then went to the next counter which showed my weight as 78 kgs (also twice.) A third and fourth one were correct. I do wonder if there is some sort of scam going on here, as I find it hard to imagine that such a huge error could not have been picked up and addressed.

Cape Town Airport review by M Fink

8 June 2005

Like most of the things in South Africa, CPT Airport has developed very well, especially if one compares it with the airport 10 years ago. Very friendly staff, especially with children. Little bit few shops at international departures. VAT reclaim works without problems. All in all a good airport.


Cape Town Airport review by Nigel Bragg

4 June 2005

Domestic departures lounge is way too thin (seating is hard to find), spoiling what I think is a nice airport.


Cape Town Airport review by Ian Norris

6 May 2005

Cape town arrival queues are a bit long and slow to sort out but baggage and leaving the airport is quick. Departing there are a number of shops (with the usual overpriced "African gifts") and the duty free seems reasonable. Lt time I went through we sat at the gate (A3) and then were ordered out by the security guy who made everyone form a line to go through to the plan as this was now a "secure area". This meant that even the elderly had to stand up for up to 30 mins to go through which was poor.


Cape Town Airport review by Owen Dawson

6 April 2005

A great airport, clean, spacious and easy to navigate. The immigration queues can get tedious, but the terminal is airy and well laid out, there are plenty of places to have a cool drink and chill out, and the exterior is well kept and busy. The staff, from those in the shops to the security are very polite and good natured - it is a lovely place to land after a stressful flight because it is so relaxed!


Cape Town Airport review by Andrew Talley

15 February 2005

I fly into CPT about 2-3 times year and I find the international departure terminal very clean and open with nice shops and plenty of seats. Getting thru customs is quick and easy. I love the SAA Business lounge which is complete with very nice shower rooms. I just wish they would allow you to board your aircraft via the walk way ramp and not have to take the bus. Overall a great airport to fly out of.


Cape Town Airport review by Vince Danz

14 February 2005

I just returned from Cape Town and travelled via CPT for the first time. It's not hard to find one's way around! My flight left near midnight and to say the place was quiet would be an understatement, very boring! Some positive notes: quick and friendly check-in, passport control went quickly, boarding was not a chaotic as I feared it would be. All in all not a bad airport.


Cape Town Airport review by Sue Pritt

29 December 2004

As someone with a holiday home here, I fly regularly into CT airport. I have nothing but praise for the facilities - I normally wait about 5 minutes to get through immigration (I'm British) and the last 3 times have been in my house, 20 minutes from airport within 35-40 minutes of landing!


Cape Town Airport review by Michael Smith

28 September 2004

Recently flew from Cape Town to London with BA. The airport is very nice. From check in to the lounge and the terminal it is great. However, it seems very, very bizarre to have to go from the BA lounge at one end of the terminal to the other to get on a bus. Then you are brought back to the plane which was sat outside the lounge where you started! There were gates available and only one other (SAA) flight departing at that time. They were also busing to that flight, meaning the two departure gates (next to one another) were crowded. Also had the bus experience on arrival, despite there being (apparently) gates available to park at. Immigration was quick and pleasant. However, it looked like the BA flight was the only one there at the time, so perhaps that was why given all the other comments here about queues. In summary, nice, smart airport let down by busing to the plane on both arrival and departure.


Cape Town Airport review by Robert Nel

16 July 2004

Cape Town Airport is clean and efficient. No negative comments. Was just disappointed recently with the customs control on the departures end, that was situated on first floor. Queues went all the way down the escalators as the front queuing area was very small, especially when 2 x BA flights were departing. Also unfavourable in winter when rain persists, to have to walk from International to domestic halls on the exterior of the terminal. Must be enclosed/covered up in the future.


Cape Town Airport review by Paul Howgate

15 June 2004

I agree with the comments of Alex Callaghan.I arrived at CPT airport on the 9th March. A full 747 and a half full 777 had arrived at the same time and it was chaos. Took ages to clear immigration. Officials worked at a snails pace and were surly and unhelpful. Avoid this place like the plague. The airport itself is clean and modern and departures worked fine - very efficient. I agree with the comments about the smokers lounge. One of the best you will find. In short a place to leave from but find somewhere else to arrive unless you like queues and have a lot of patience


Cape Town Airport review by Kairas Mistry

31 May 2004

Arrived early on a Sunday morning. Going through immigration and customs was a breeze. I was out of the airport in 40 minutes, and that's counting the time at Currency Exchange (which was a bit slow, I thought). Nice modern airport and small in size, which makes navigation easy and pleasant. Domestic terminal is also great.


Cape Town Airport review by Alex Callahan

23 March 2004

Arrived into Cape Town on the 7th March and experienced the most frustratingly long queue at immigration. In total it took two hours to get through - several flights had landed at the same time, but surely this must be a regular occurrence - do they not think to have extra immigration staff at those times? There must have been around 300 people waiting in the foreign passport-holders line for what seemed like an eternity - what a welcome to South Africa! On a more positive note the airport itself is very modern and pleasant - the smokers lounge in international departures is one of the nicest I have used - usually there is a small cramped room full of people puffing away! There is not much choice of dining options but the duty free and other retail outlets are fine.


Cape Town Airport review by Terry Fung

20 February 2004

I was pleasantly sueprised by CPT, which I found to be a very modern, clean airport. Check-In, immigration, and passport control were all very quick with little queues. One grumble would be the lack of facilities/restaurants airside.


Cape Town Airport review by Peter Garner

16 December 2003

This was my first time in RSA, and Cape Town was a good choice of entry. The building is spacious, modern and light, and I was through the busy and commendably thorough immigration section within 20 minutes which was impressive given the size of the queues. The only difficulty encountered was with the car park payment machines, many of which seemed to be breaking down, and which also accepted only a few values of notes, resulting in long queues.










 


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