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Cape Town Airport Passenger Reviews and Cape Town Airport Traveller Reports
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CAPE TOWN AIRPORT customer review : 17 May 2013 by D Olsson (Australia) |
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Rating : 9/10 |  |
Queuing |  |
Cleanliness | |
Facilities |  |
Recommended |  |
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Good for a small airport. International arrival was fine except for insufficient immigration staff. Domestic
departure also fine: fast check-in and security, spacious terminal and decent shops. Might not be able to handle
an increase in passengers though.
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CAPE TOWN AIRPORT customer review : 22 April 2013 by S Martin (UK) |
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Rating : 9/10 | |
Queuing | |
Cleanliness | |
Facilities | |
Recommended | |
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This is a very clean modern airport and easily navigated. The only thing I would say that is negative is the
lack of food outlets in the departure lounge.
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CAPE TOWN AIRPORT customer review : 28 October 2012 by C Wajsberg (Israel) |
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Rating : 9/10 | |
Queuing | |
Cleanliness | |
Facilities | |
Recommended | |
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Airport has totally been changed for past fifa world cup football. Airport can compete with any modern airport.
Access is easy, service fast and professional. Airport is clean and everything is widely available. Waiting area
gives you a panoramic view of planes landing and taking off while waiting for your flight. Bars and restaurant
are not cheap but cheaper then most other international airports.
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CAPE TOWN AIRPORT customer review : 8 August 2012 by F Koenig (South Africa) |
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Rating : 10/10 |  |
Queuing | |
Cleanliness | |
Facilities | |
Recommended | |
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Mango flight CPT-DUR. Checked in online, picked up boarding pass from counter and issued return evening
flights b/pass. Clean, neat, tidy, spacious Central Processing Unit with friendly check in staff, long early
morning queues went very quickly with at least 6 X-ray machines operated by friendly staff on duty. ID check
before easy boarding.
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CAPE TOWN AIRPORT customer review : 19 May 2012 by J Scheier (Germany) |
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Rating : 9/10 | |
Queuing | |
Cleanliness | |
Facilities | |
Recommended | |
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CPT fully deserves the Skytrax rating "Best airport in Africa" - terminal building appears modern, bright, clean
and friendly, no long distance from VAT refund to baggage wrapping to check-in. I used the smaller
international section, where only merely 15 flights depart every day, so no queues at security, no queues at
immigration, no full lounges. Flew Turkish Airlines they use the Bidvest Lounge, very friendly staff there,
choice and variety of their food could be better, though. What a positive difference compared to busy
Johannesburg.
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CAPE TOWN AIRPORT customer review : 29 December 2011 by R Mortara (UK) |
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Rating : 9/10 | |
Queuing | |
Cleanliness | |
Facilities | |
Recommended | |
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A spacious and well lit airport (lots of glass allowing natural light in). Processing time on arrival rather slow
(around 50 mins) so luggage had already been delivered by the time I'd exited the customs area. Check-in on
departure quickly completed. All staff I encountered including those at the security checks were efficient and
friendly. Sufficient shops to pass time away without them appearing to me too many. A very pleasant airport
all 'round.
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CAPE TOWN AIRPORT customer review : 14 December 2011 by D Leston (UK) |
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Rating : 8/10 |  |
Queuing | |
Cleanliness | |
Facilities | |
Recommended | |
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Really nice airport - clean and new with speedy transit, both inbound and outbound. Only one issue - the
cafe/restaurant in international departures, woefully slow with disinterested staff.
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CAPE TOWN AIRPORT customer review : 7 July 2011 by V Abraham (South Africa)
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Customer Rating : 5/5 |
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 | Queuing |
| Cleanliness |
| Facilities |
CPT made my trip a complete pleasure! Getting to the airport was fast, The CTB was clean, modern, had a very
calm environment with lots of natural light. Check-in was fast. The lounges were relaxing, the
Nintendo wi facility
was really fun. Boarding was fast. lots of duty free, restaurants and bars. All were priced well. Friendly and efficient
staff. A real experience.
CAPE TOWN AIRPORT customer review : 19 May 2011 by Francois Koenig (South Africa)
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Customer Rating : 5/5 |
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| Queuing |
| Cleanliness |
| Facilities |
CPT-Nelspruit, JNB-CPT. Great airport, efficient and friendly security and check in staff,
clean and modern. Lots of retail outlets on departures and arrivals.
CAPE TOWN AIRPORT customer review : 21 December 2010 by G Koenig (South Africa)
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Customer Rating : 5/5 |
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| Queuing |
| Cleanliness |
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Domestic departures clean and fresh. Good selection of shops, restaurants and bookstores on
airside. BA drop and go with no queuing. Arrivals terminal much improved since last flown
before world cup. Baggage out quickly. Convenient store and food hall well positioned outside
arrivals, underneath departures hall. Noticed in JNB and CPT complimetary newspapers available
in restaurants to the travelling public.
CAPE TOWN AIRPORT customer review : 14 August 2010 by E Swanepoel (Kenya)
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Customer Rating : 5/5 |
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| Queuing |
| Cleanliness |
| Facilities |
Better than ever! Check in is a pleasure. Finding and being helped at VAT counters too. Easy
and pleasant security procedures.
CAPE TOWN AIRPORT customer review : 26 March 2010 by Jon Ralph (South Africa)
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Customer Rating : 2/5 |
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 | Queuing |
| Cleanliness |
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Arrived from KL and waited for my wheelchair to be brought to aircraft. Was told that baggage
handling staff had ignored label attached and slung it onto the carousel. Waited until airport
provided another chair pushed by helpful young lady whose name I have forgotten. Immigration
hall appeared unmanned when we got there but we spotted a manned desk. Upon approaching we
noticed that the adjacent desk was occupied by a large lady who was catching up on her sleep,
shaking the rafters with her snores. The surly attandant stamped our passports without a word.
No "welcome" or anything like that - merely an attitude of "how dare you make me work".
Retrieved my chair and trundled outside to find our son who was supposed to pick us up was not
there. Upon phoning him we discovered he had been directed by ACSA staff to the domestic
arrivals despite his explanation he was picking up from an international flight. No private
vehicle access is available and it took the efforts of the cheerful lady to allow him through.
This is the poorest service I have received at any airport having come through KL, Hanoi,
Bangkok, Phuket and Singapore airports where everything ran like clockwork compared to our
fiasco.
CAPE TOWN AIRPORT customer review : 6 March 2010 by S Claassen (South Africa)
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Customer Rating : 5/5 |
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| Queuing |
| Cleanliness |
| Facilities |
Check in quick and easy, security scanning quick and efficient and immigration a breeze. Other
than that a wonderful, revamped airport!
CAPE TOWN AIRPORT customer review : 27 February 2010 by Peter Paxton (UK)
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Customer Rating : 4/5 |
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| Queuing |
| Cleanliness |
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What a difference here. From a small uncomfortable airport in the mid nineties to a modern
large facility matching many European airports. Excellent check in and immigration checks much
faster than before. The shrink wrapping machine for luggage (recommend that you use it) takes
a bit of finding now and is not signposted. Good experience.
CAPE TOWN AIRPORT customer review : 29 November 2009 by Allan Robins (UK)
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Customer Rating : 5/5 |
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Absolutely fantastic airport, a great improvement on the previous International & Domestic
terminals which were in turn the best airports in Southern Africa. This really shows Joburg
Airport how it should be done. One mistake in the layout, in departures, there is no seating
provision at all, so families cannot sit down and have a precious moment before they separate,
something that upset my wife.
CAPE TOWN AIRPORT review : 27 February 2009 : by Kiran Param
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Customer Rating : 4/5 | |
Cape Town International is a small and cosy aiport. Very efficient and encountered no problems
when using it recently. Only short coming once airside very limited food outlets. Security and
immigration officials very friendly and pleasant!
CAPE TOWN AIRPORT review : 7 November 2008 : by Mark Cowell
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Customer Rating : 4/5 | |
Cape Town International Terminal. Check-in at SAA swift with absolutely no queues. Security and
passport control both efficient and friendly. Large and airey terminal space affords a pleasant
environment. Only slight draw back is buses remain part of the course at CPT, which is OK if your
going on a RJ (one bus) but seems to take for ever if its a large airliner. Hoping the new terminal
can mirror the old one, but with airbridges!
CAPE TOWN AIRPORT review : 13 October 2008 : by S Rautenbach
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Customer Rating : 4/5 | |
I found Cape Town airport one of the better airports in South Africa. Did not have to wait ages for
bags to arrive like other airports, they were out in 5 mins, through customs in under 10 mins and in
a car to the hotel. Staff were so much more friendly than Johannesburg airport and the whole
airport is much cleaner and easier to get around.
CAPE TOWN AIRPORT review : 4 October 2008 : by M Preston
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Customer Rating : 3/5 |  |
45 minutes to wait for luggage when only one international flight had landed is simply unacceptable,
or to quote the word which was one of the options on the SMS questionnaire that passengers can
complete, pathetic. Also the luggage was delivered to a different carousel to the one shown on the
boards. The aircraft I arrived on (EK) was parked away from the terminal, and we were bussed to the
terminal. The driver did not bother to park close to the steps, and passengers had to walk through
puddles of rainwater. The airport has good facilities, is extremely clean, and immigration was
reasonably fast. Large areas are still under construction and I prefer not to think what might
happen with the 2010 football matches. It is clear though that they are making an effort and are
responsive to feedback as I received a call from a lady at the airport not long after sending off
the SMS questionnaire..
CAPE TOWN AIRPORT review : 29 April 2008 : by S Srinivasan
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Customer Rating : 4/5 | |
Despite the construction, CPT domestic terminal is a cinch to get through. There's a short walk
from the plane to terminal building and vice versa. The baggage collection area is a bit drab, but
our bags were out in about 10 minutes. On arrival, there's a long walk from the drop-off area to
the terminal building due to the construction, but once inside, no queues at all, either in the
check-in areas or in security. At 6:45 on a weekday morning, we went from drop-off to the gate in
10 minutes flat. The porters aren't nearly as imposing as at JNB, either. All common areas past
security were clean and inviting, with plenty of shops, restaurants, and seating.
Cape Town Airport review by Mark Guthrie
26 March 2008 Customer Rating :
Things have taken a turn for the worse while CPT is being rebuilt. Sign posting for the entry to
international car hire return location is non-existent. We drove round in circles repeatedly and
never found it and had to park in the short term car park. Avis staff were less than sympathetic
although acknowledging the problem. The pedestrian route from the international car rentals location
to the international terminal is also poorly sign posted. The queuing system a in the international
terminal at security was badly organized.
Cape Town Airport review by M Marais
12 December 2007 Customer Rating :
Arrived at Cape Town International 2 weeks ago was a pleasant experience. Helpful and friendly
staff. Departing from Cape Town International to London via Amsterdam was on the other hand an
unpleasant experience. Checked in online but had to get the boarding passes at the airport. Lady
who checked our passports/itinerary unfriendly almost rude, lady at the baggage check-in wasn't
friendly either.
Cape Town Airport review by L Irvine
29 July 2007 Customer Rating :
I and my family use Cape Town airport 6 times a year at least.
Friendly, efficient and comparatively safe. Johannesburg on the other
hand is fraught with sulky staff, under-trained, and very unsafe. We
have been accosted in the lifts twice. And now there is the problem of
people being followed from Johannesburg airport and hijacked.
Cape Town Airport review by D Hamp-Adams
3 March 2007 Customer Rating :
I've travelled through this airport over the last 26 years, and it's
still a pleasure. Immigration queues struggle in the morning, but staff
are friendly and polite. Baggage is fast and efficient. Check in long
haul - pleasant and efficient [hooray for BA online check in!]. The line
after security gets longer every time I fly. Domestic flights: Check in
- reasonably short lines, but after security departures can be a bit
congested, so if you're at the front, enjoy the lounges. Arrivals - what
a pleasure, bags there in no time. Shopping is reasonable, but the
international departures arrangement via the bus means a lot of time
standing around in an otherwise empty departure area, away from the
restaurants and shops. About the only thing I can think of that needs
improving.
Cape Town Airport review by Anne Baynton
26 February 2007 Customer Rating : n/a
Arrived and departed this airport with complete ease speed and
helpfulness. The airport is beautifully clean and welcoming. I have used
it many times on long haul from UK and it is a pleasure always.
Cape Town Airport review by Ron Kuhlmann
15 November 2006
Pleasant airport overall with nice open areas. The arrival coincided
with BA but we were first and did not have any undue delays. On
departure, the computers were down so much was done manually but with no
significant inconvenience.
Cape Town Airport review by Els van den Berkhof
1 June 2006
After our overnight flight it was great to arrive in an airport like
Cape Town. Small, clean and easy to find your way around. Because our
SAA plane arrived together with a British plane there were a few hundred
people to go through immigration by passing only a few manned desks.
Because I had had eye-surgery just 3 weeks before I could not handle the
queues and was perfectly willing to sit them out on chairs next to the
bathrooms. However within 5 minutes we were picked up and escorted
outside to the car rental desk. Absolutely great. In Schiphol Airport
people were nowhere near as friendly , attentive and helpful. Our next
trip to S.A. will absolutely start in Cape Town!
Cape Town Airport review by Paul Howgate
18 March 2006
Just returned from using this airport. Arrivals is still chaos with too
few staff on and has been subject to many protests from local people.
Departures was fine though, on my day, no queues and through with no
delays at all. Used the Rennies lounge (also KLM & Virgin Business class
lounge) this time and very good value for money. Can be purchased if
travelling economy. Apart from arrivals no complaints.
Cape Town Airport review by Paul Mason
26 February 2006
Queues for International departures stretched from the ground floor
through security to the Immigration departure Hall. Why? Just three of
eighteen desks manned, four long haul wide bodied departures at this
time of day, so maybe 1400 people departing within 20 minutes. Two
flights were delayed because of this. Seems like inefficiency on
Immigration's part, as one airline rep, said it happening all the time.
Wake up Cape Town, the African World cup is only just round the corner!
Cape Town Airport review by Michael R Preston
9
October 2005
An excellent airport in all respects apart from limited catering
facilities, and one which has greatly improved over the thirty or so
years I've been using it regularly. However, I had an 'interesting'
experience on Saturday night (24 SEP). Whilst waiting at the check-
in to sort out a minor problem with my ticket, I asked the lady if I
could weigh myself on the baggage scale, as I was curious to see how
much weight I'd picked up on the last trip. My normal
weight is between 64-66 kgs. You may imagine my surprise when it
registered me as 47 kgs. I got on and off again, with the same result!
I told her jokingly that I would be happy to use that same
scales with my wine laden overweight suitcase on my next trip. I then
went to the next counter which showed my weight as 78 kgs (also twice.)
A third and fourth one were correct. I do wonder if there is some sort
of scam going on here, as I find it hard to imagine that such a huge
error could not have been picked up and addressed.
Cape Town Airport review by M Fink
8
June 2005
Like most of the things in South Africa, CPT Airport has developed very well, especially if one
compares it with the airport 10 years ago.
Very friendly staff, especially with children. Little bit few shops at international departures. VAT
reclaim works without problems. All in all a good airport.
Cape Town Airport review by Nigel Bragg
4
June 2005
Domestic departures lounge is way too thin (seating is hard to find), spoiling what I think is a
nice airport.
Cape Town Airport review by Ian Norris
6
May 2005
Cape town arrival queues are a bit long and slow to sort out but baggage and leaving the airport is
quick. Departing there are a number of shops (with the usual overpriced "African gifts") and the duty
free seems reasonable. Lt time I went through we sat at the gate (A3) and then were ordered out by the
security guy who made everyone form a line to go through to the plan as this was now a "secure area".
This meant that even the elderly had to stand up for up to 30 mins to go through which was poor.
Cape Town Airport review by Owen Dawson
6
April 2005
A great airport, clean, spacious and easy to navigate. The immigration queues can get tedious, but
the terminal is airy and well laid out, there are plenty of places to have a cool drink and chill
out, and the exterior is well kept and busy. The staff, from those in the shops to the security are
very polite and good natured - it is a lovely place to land after a stressful flight because it is
so relaxed!
Cape Town Airport review by Andrew Talley
15
February 2005
I fly into CPT about 2-3 times year and I find the international departure terminal very clean and
open with nice shops and plenty of seats. Getting thru customs is quick and easy. I love the SAA
Business lounge which is complete with very nice shower rooms. I just wish they would allow you to
board your aircraft via the walk way ramp and not have to take the bus. Overall a great airport to
fly out of.
Cape Town Airport review by Vince Danz
14
February 2005
I just returned from Cape Town and travelled via CPT for the first time. It's not hard to find one's
way around! My flight left near midnight and to say the place was quiet would be an understatement,
very boring! Some positive notes: quick and friendly check-in, passport control went quickly,
boarding was not a chaotic as I feared it would be. All in all not a bad airport.
Cape Town Airport review by Sue Pritt
29
December 2004
As someone with a holiday home here, I fly regularly into CT airport.
I have nothing but praise for the facilities - I normally wait about 5 minutes to get through
immigration (I'm British) and the last 3 times have been in my house, 20 minutes from airport
within 35-40 minutes of landing!
Cape Town Airport review by Michael Smith
28
September 2004
Recently flew from Cape Town to London with BA. The airport is very nice. From check in to the
lounge and the terminal it is great.
However, it seems very, very bizarre to have to go from the BA lounge at one end of the terminal to
the other to get on a bus. Then you are brought back to the plane which was sat outside the lounge
where you started!
There were gates available and only one other (SAA) flight departing at that time. They were also
busing to that flight, meaning the two departure gates (next to one another) were crowded.
Also had the bus experience on arrival, despite there being (apparently) gates available to park at.
Immigration was quick and pleasant. However, it looked like the BA flight was the only one there at
the time, so perhaps that was why given all the other comments here about queues.
In summary, nice, smart airport let down by busing to the plane on both arrival and departure.
Cape Town Airport review by Robert Nel
16 July 2004
Cape Town Airport is clean and efficient. No negative comments.
Was just disappointed recently with the customs control on the departures end, that was situated on
first floor. Queues went all the way down the escalators as the front queuing area was very small,
especially when 2 x BA flights were departing.
Also unfavourable in winter when rain persists, to have to walk from International to domestic halls
on the exterior of the terminal. Must be enclosed/covered up in the future.
Cape Town Airport review by Paul Howgate
15 June 2004
I agree with the comments of Alex Callaghan.I arrived at CPT airport on the 9th
March. A full 747
and a half full 777 had arrived at the same time and it was chaos. Took ages to clear
immigration. Officials worked at a snails pace and were surly and unhelpful.
Avoid this place like the
plague. The airport itself is clean and modern and departures worked fine - very
efficient. I agree with the
comments about the smokers lounge. One of the best you will find.
In short a place to leave from but find somewhere else to arrive unless you like queues and have a
lot of patience
Cape Town Airport review by Kairas Mistry
31 May 2004
Arrived early on a Sunday morning. Going through immigration and customs was a breeze. I was out of
the airport in 40 minutes, and that's counting the time at Currency Exchange (which was a bit slow, I
thought). Nice modern airport and small in size, which makes navigation easy and pleasant.
Domestic terminal is also great.
Cape Town Airport review by Alex Callahan
23 March 2004
Arrived into Cape Town on the 7th March and experienced the most frustratingly long queue at
immigration. In total it took two hours to get through - several flights had landed at the same
time, but surely this must be a regular occurrence - do they not think to have extra immigration
staff at those times? There must have been around 300 people waiting in the foreign passport-holders
line for what seemed like an eternity - what a welcome to South Africa! On a more positive note the
airport itself is very modern and pleasant - the smokers lounge in international departures is one
of the nicest I have used - usually there is a small cramped room full of people puffing away! There
is not much choice of dining options but the duty free and other retail outlets are fine.
Cape Town Airport review by Terry Fung
20 February 2004
I was pleasantly sueprised by CPT, which I found to be a very modern, clean airport. Check-In,
immigration, and passport control were all very quick with little queues. One grumble would be the
lack of facilities/restaurants airside.
Cape Town Airport review by Peter Garner
16 December 2003
This was my first time in RSA, and Cape Town was a good choice of entry. The building is spacious,
modern and light, and I was through the busy and commendably thorough immigration section within 20
minutes which was impressive given the size of the queues. The only difficulty encountered was with
the car park payment machines, many of which seemed to be breaking down, and which also accepted
only a few values of notes, resulting in long queues.
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