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  Copenhagen Airport 4-Star Ranking

Copenhagen Airport
7.4 out of 10  7.4 out of 10
85 reviews



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COPENHAGEN AIRPORT customer review :  18 December 2014 by S Rasmussen    (Lithuania)

Rating : 4/10

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Recommended

Waited 40 minutes in the queue before security, and this was a Tuesday at 10.45. After security, one enters directly into a tax free shop - rather irritating, and a problem if you're in a hurry. Toilets far between, the one visited was filthy and badly smelling. Prices for food and drink are too much - I had to pay $11 for a cup of coffee. All other prices double of any other place in Copenhagen. The airport looks nice, but with inefficient security staff, filthy bathrooms and prices above the skies, it's better to avoid it.



COPENHAGEN AIRPORT customer review :  18 December 2014 by S Richardson    (UK)

Rating : 3/10

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Recommended

Transited through CPH routing BUD-LGW. I had high expectations of this airport after hearing about it being a '4 star airport' and it being in Scandinavia but I was bitterly disappointed. The lack of seating is just completely unacceptable! There are shops here the size of main department store shops and they are just one after another. The number of food options is also excessive. Seems the airport just wants you to spend as much money as possible and forget about the seating. It didn't even seem that busy when I was here and there were people sitting on the floor.. One of the poorest airports I've been to and definitely the worst airport in Scandinavia. CPH managers - take a look at ARN and you'll learn a lot!



COPENHAGEN AIRPORT customer review :  4 December 2014 by P Shepherd    (UK)

Rating : 1/10

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Recommended

Queue for 50+ minutes to even get to the security check, even though the active signs are saying "queuing time 21 minutes" - far too few staff. I guess they had a rush of people turning up unexpectedly for all the scheduled flights? Lucky not to miss flight.



COPENHAGEN AIRPORT customer review :  8 October 2014 by Gorm Teichert    (Denmark)

Rating : 1/10

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Recommended

Advertisement on posters States "the world best security service" this should be changed to "the worlds slowest security service" there are a bit of humiliation involved when standing in line for a long long time, when only half or less security points are operating, it's crazy. The posters about the world leading service only makes it worse. Also Copenhagen airport is the slowest in getting baggage. Often you will enter baggage arrivals hall with the message of 25 min to luggage arrival, this is bad.



COPENHAGEN AIRPORT customer review :  2 September 2014 by Maurice Davies    (UK)

Rating : 4/10

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Recommended

Huge queues at security, with about a third of the lanes firmly shut, even though it claims best security in the world. And only two passport windows open, which is a bit rubbish too. The wifi wouldn't let me register. They are not as good as they like to think they are.



COPENHAGEN AIRPORT customer review :  8 August 2014 by Lydia Kretzschmar    (Germany)

Rating : 5/10

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Recommended

It feels a bit crowded and rather packed. Therefore the overall clarity of the infrastructure suffers. I'm also not too fond of the food and beverage selection. Copenhagen Airport could attract more restaurants/shops that offer healthy foods instead of burger, sandwiches and hot dogs only. Prices are exaggerated. Furthermore, there seemed to be issues with the baggage handling. I waited 20min for my suitcase upon arrival.



COPENHAGEN AIRPORT customer review :  5 May 2014 by Hans R T Hansson    (Australia)

Rating : 10/10

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Recommended

Everything seems to work at this airport. Check in is easy and you are informed about the waiting time through customs and baggage control. There are plenty of restaurants catering for most and I just find the airport being user friendly.



COPENHAGEN AIRPORT customer review :  1 April 2014 by J Pope    (UK)

Rating : 2/10

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Recommended

Disappointing experience. Very long unassisted walk from and to "F" gates in Terminal 2, an unacceptable 45 minutes queuing for Security. Understaffed passport check points resulted in further long queues - leaving very little time in the overpriced shopping mall that appears to be this airport's most attractive facility!



COPENHAGEN AIRPORT customer review :  7 March 2014 by Jean Wagstaffe    (UK)

Rating : 8/10

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Recommended

The time in the airport was fine, but my complaint is the price of 2 coffees and 1 muffin at Starbucks which was 117 Kroner or 13.There was a billboard outside the unit advertising a deal for coffee and a Danish pastry but apparently this deal finished at 11.am. This must be the most expensive coffee in Europe.



COPENHAGEN AIRPORT customer review :  24 February 2014 by Cliff McGillivray    (Australia)

Rating : 0/10

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Recommended

This complaint is specifically about the business lounge facilities (or rather the lack of) at Terminal 3. Firstly, the choice of food is miserable, in fact the worst in any business lounge I have ever been to the world over. There is a lack of seating with powerpoints and suitable desks for doing laptop work. The wifi also has low spots about the lounge so I had to wander around trying to find good signal where there was a seat available. When you pay huge sums of money for business class so you can do business when travelling this is totally unacceptable.



COPENHAGEN AIRPORT customer review :  8 January 2014 by J Erkens    (USA)

Rating : 2/10

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Recommended

Staff are friendly, but the facilities are terrible. There is not nearly enough seating - people just sit on the floor. Restrooms are marginally clean. I was unable to access wifi. And everything is quite expensive.



COPENHAGEN AIRPORT customer review :  6 December 2013 by K Taymor    (France)

Rating : 9/10

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Recommended

We were stranded here overnight because of the storm and we waited about 4 hours to be rebooked, by which time there were no more hotels. We were given blankets, pillows and water as well as meal vouchers. The staff were very helpful and friendly despite passengers kicking off. Airport facilities are great even if quite expensive- but that's more to do with Danish prices generally. Floors are not comfy and the seating could do with a revamp. Free, unlimited wifi was a godsend.



COPENHAGEN AIRPORT customer review :  4 December 2013 by Tom Gilb    (Norway)

Rating : 5/10

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Recommended

I wish they would give free wifi like Oslo. Stockholm and other passenger friendly airports do. Instead they greedily want to force you to sign up for their advertising. I did not fall for their consumer trap. I highly dislike the airport for this arrogant unenlightened policy. They have the cheek to claim that they are thinking of the best for passengers. This lack of wifi ruined my stay there. Happily I am now at Stockholm airport so I can use their good free wifi offer to complain! Finally, when will airports give us water fountains. Or is it about selling water bottles? When will they begin charging for toilets and breathing the air?



COPENHAGEN AIRPORT customer review :  29 October 2013 by David Stewart    (UK)

Rating : 0/10

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Recommended

Not an international airport as laughably marketed. Staff don't show up until 5.00 at the earliest, and anyone checking in for an early flight that has been booked via a third party will have to wait until two hours before departure to check in. Denmark thinks the entire world relies on online check-in - still unavailable to many. 7/11 is the only available option in Terminal 2. Staff highly regulated by the typically officious Danish Trade Unions, who restrict hours, and the petty Scandinavian obsession with "Green" policies means you cannot fly until after 5.30 in the morning. If you have been to a real international airport before, this one will disappoint. Toilets are passably clean and the wifi is good - so this place will please the most anal of travellers, but as a flight hub - forget it. Denmark boasts about being "The World's Best Society" - with the zero smiles, rudeness and cold atmosphere, drunken, loud early morning folk and not much fun for passengers. In Europe, it's Heathrow every time as the only sensible hub if you are after common sense and a little more than the one coffee shop on offer here. Vienna a far better hub, for example. Security queuing times a disaster area. Seating for the endless queues of passengers waiting for the staff to turn up to work non-existent. Copenhagen airport remains the world's most over-hyped airport. You could not make it up.



COPENHAGEN AIRPORT customer review :  20 September 2013 by Clive Dyer    (UK)

Rating : 0/10

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Recommended

I have traveled extensively for business and leisure and this is the worst airport I have come across. Security staff are rude and aggressive. I spend a lot of time preparing for screening including removing my hearing aids. Despite this I was given search by a man who would not accept that I could not hear him. I was treated like a criminal for having a plastic comb and handkerchiefs in my pocket. Baggage handing is poor and carousel a very long walk from the plane. In general there are very long walks at both arrival and departure. Seating is poor and prices very high. I will not fly to Denmark again after this.



COPENHAGEN AIRPORT customer review :  2 August 2013 by Anders Pedersen    (Denmark)

Rating : 8/10

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Recommended

I have passed CPH twice last month and found nothing to point fingers at, despite peak season: spotless easy check-in, security fast and staff smiling and joking, lounges 25% crowded (29/7 - Servissair) which is absolutely acceptable. Fast immigration/disembarkation procedures (1 minute waiting each way). Prices exorbitant (like in many other airports). A/C working well, quiet except in gate areas. Good view and fast transfers and taxi'ing as the airport is small - but modern. I like CPH.



COPENHAGEN AIRPORT customer review :  31 July 2013 by J Uusmaa    (Finland)

Rating : 0/10

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Recommended

Expensive, crowded airport that is clearly past it's prime. Lounges are busy and crowded to the point that the whole idea of lounge and quiet area with privacy has flown out the window, Restaurants are extremely expensive and frankly do not offer value for money. Baggage handling system and quality of employees assures that more often than not bags do not connect even if there is an hour or more between flights. Unfortunately I transit Copenhagen a minimum of twice a month some times up to 4 times, I cannot recommend this airport for a transit stop. If you travel to and from Nordic countries, try Oslo, Helsinki, Stockholm and Keflavik.



COPENHAGEN AIRPORT customer review :  21 July 2013 by L Cooper    (Netherlands)

Rating : 0/10

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Recommended

I travel monthly in Europe, United States and Asia. But nowhere in the world have I encountered such drastic measures as at "security" of Copenhagen airport. Some of my toiletries were confiscated, not because they exceeded the 100ml containers but because they didn't fit in their sealed 1liter thin plastic bag. I do travel with many creams since I have a skin condition and need them. I have been traveling since 2001 with a thicker plastic bag that is a bit larger than 1 litre. This was the only airport security in the world that didn't allow me to travel with my plastic bag. They treated me like a criminal for bringing 4 small 25ml containers more than allowed - not being able to fit in their sealed plastic bag. It must be sealed, they said. The security guard thinks militaristically. Rules are rules and none can be bent under any circumstances. A travesty of security, as if I were a threat.



COPENHAGEN AIRPORT customer review :  8 July 2013 by P Cullen    (UK)

Rating : 8/10

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Recommended

An intra-Schengen transit was painless. The facilities were good and I found plentiful seating with good views, though I did have to walk a little way from the gate I arrived at and departed from (which were adjacent). I had a snack that was expensive - more so as I did not have any Krone. Generally though, a good experience for me.



COPENHAGEN AIRPORT customer review :  4 July 2013 by D Cox    (UK)

Rating : 6/10

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Recommended

I passed through CPH early on the morning of June 29th 2013 on my way to London from Wroclaw. First impressions are of a clean airy terminal building. Pros: Walking around the departures area, even early on a Saturday morning, there was a good variety of food available. No problem navigation around the airport to my departure at D101. Cons: Toilets need an overhaul. Though all flush and tap controls are operated via infrared, the surrounding walls looks tired and dirty. Prices, for anything, are extremely expensive, even compared to LHR.



COPENHAGEN AIRPORT customer review :  25 June 2013 by G Johnson    (Sweden)

Rating : 7/10

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Recommended

Departure: excellent. Clean, calm, efficient and lovely. Good mixture of shopping and food. Light and modern. Great experience. Arriving: passport control nice and easy, but sometimes not enough staff. Baggage claim is terrible. Always takes forever for luggage to arrive after a flight.



COPENHAGEN AIRPORT customer review :  28 May 2013 by M Waldie    (Canada)

Rating : 0/10

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Recommended

Almost no seating at all in the departure areas. In one area, the only seating was some square blocks of granite. Most people had to sit on the floor. In another area, there was a few (but not enough) chairs and they were really cheap. I've never been in a worse airport. As an aside, make sure you know in advance that this is a "silent airport" (no announcements of boarding). You just look at the sign above the gate, then watch the crowds rush up.



COPENHAGEN AIRPORT customer review :  22 May 2013 by Paul Hampson    (Greece)

Rating : 0/10

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Recommended

The last 2 times I have flown through Copenhagen they have shown that they are completely unable to handle the inevitable problems that occur. The first time I had to go from Copenhagen to Sweden and on to Helsinki. The flight was so late that they knew I would be stranded in Sweden, but still I had to complain to get them to move me to a later flight which was direct to Helsinki. 2 weeks later I was due on the 17.10 flight from Copenhagen to Helsinki. They first said it was expected to leave at 17.15, then at 17.15 they said 18.15 and they continued in this fashion, all the while the passengers had nowhere to sit (no gate offered and all seating is at the gates) so passengers ended up stood in front of the information board for hours. Staff don't do you any favours without complaining so at 17.20 I got them to change me to 18.45 flight to Helsinki (they admitted it hadn't even taken off from Helsinki). However, they didn't change the luggage (despite there being 1.5 hours in between my changing to the flight and the flight leaving). Consequently, I had to file a lost baggage claim in Helsinki, and received it the next day. If you are unlucky enough to have to fly through Copenhagen be aware they will try to down play any problems so that you don't try to get them to change flights and they do not care if you are inconvenienced (even if you are stranded in another airport).



COPENHAGEN AIRPORT customer review :  20 May 2013 by Alan Mackenzie    (Denmark)

Rating : 10/10

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Recommended

I use Copenhagen airport roughly once a month. Passengers are in my opinion well served in this modern up-to-date airport. The airport has, over the years, developed improved passenger 'self-service', which speeds up the process of getting to your gate. The latest development is scanning machines just before security. These automated gates allow entry on reading your boarding card, much the same as the London Underground ticket gates. The next improvement due in 2013, (which I'm looking forward to), is 'self-service baggage drop', where passengers can simply drop off their bags without standing in those endless snaking lines. To start with eight self-service bag drops will be opened in Terminal 3 and four in Terminal 2, and the service will initially only be available to passengers flying SAS and Norwegian.



COPENHAGEN AIRPORT customer review :  13 May 2013 by A Sibly    (UK)

Rating : 4/10

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Recommended

Surprised no one else mentions lack of seating. Very few seats between security and other side of gate. Space all taken up with shops and paying restaurants. Gate only opened 30 minutes before take off and could finally find a proper seating area. Otherwise airport worked efficiently day we were there.





 


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