COPENHAGEN AIRPORT review : 27 June 2009 : by Carsten Marquart

Customer Rating : 2/5

It was horrible to travel out of Copenhagen Saturday 20. of June 2009, due to low manning and/or low capacity to handle the amount of passengers. Arriving at the airport more than 1 hour and 20 minutes prior to the scheduled flight-time of the plane to London should be sufficient enough. First, the automatic check-in facilities did not recognize my reservation number, even though there had been no changes in the reservation since the purchase 10 days prior. I, and a handfull of other passengers, were sent to a line for passengers with problems using the check-in machines. This line was handled by one person only and 25 minutes prior to departure, after being in line for 40 minutes, we finally convinced an employee to check us in separately and bypass the line. We were met by another big line at the security control, but just managed to get on the airplane by running through the entire terminal. The staff appeared to be in a bad mood, no wonder, and one member even critizised us for arriving at the airport too late. When I arrived in North America 18 hours later, the local baggage service informed me that my suitcase had not left Copenhagen Airport yet. Rail transportation to the airport works excellent though. I would like to have reviewed other aspects of the airport, but I did not have the time to notice that.

COPENHAGEN AIRPORT review : 6 April 2009 : by M Golding

Customer Rating : 4/5

Pleasant experience in Copenhagen airport. Transport links to the centre of the city are excellent. On arrival we took the Metro from the airport to Norreport metro station - took about 10 mins. Check in on the way home (Sun mid afternoon) was very quick - done via one of the automatic machines which even print your luggage tag - no queue at bag drop. Only problem was at security - very long queues and despite videos showing you what you need to do (take off belts etc) people were still waiting until they got to the security check before taking off jackets/ putting liquids in bags etc. Once through security, nice airy terminal and plenty of shops.

COPENHAGEN AIRPORT review : 19 February 2009 : by Claus Nielsen

Customer Rating : 3/5

Some things work really well in CPH, others don't. The walking distance from domestic to international is killing. The staff is usually OK, but not as friendly and relaxed as in Billund. The lounges I've tried are not worth bragging about - Novia is small, crammed, has obnoxious staff and little food/drink selection. Servisair is better, more roomy and offers separate smoking room and massage chairs. The atmosphere is a bit gloomy though. I expect the SAS lounge to be much better, but I haven't been there for years, as they don't accept Priority Pass. On the good side, the shopping options are very good, and unlike most other airports, you actually don't get ripped off. If the sign says Sale, then you actually are saving substantially compared to normal prices. Restaurants are high class and there's plenty to choose from. And the general design of the airport is modern, lightyears better than Arlanda in Stockholm, similar to Gardermoen in Oslo, but not quite as nice as Billund.

COPENHAGEN AIRPORT review : 6 November 2008 : by J Bailey

Customer Rating : 4/5

Only ever transferred here and it is good in that respect. It is quite big but roomy and with quite a lot of options to wile away one or two hours. I do not know what it is like outside, but it is a good transfer location.

COPENHAGEN AIRPORT review : 31 October 2008 : by Henrik Vad

Customer Rating : 1/5

Copenhagen Airport has turned into a shopping centre and has become very poor. So if you want a smooth check-in, security control, pass immigrations, luggage handling by arrival, fair prices for parking etc. then avoid Copenhagen Airport! If you live in Denmark or Sweden then don't pay the horrible fees for parking. Public transport to Copenhagen or Malmo/Sweden by rail is fast, cheap, and comfortable. Check-in be prepared for long lines and crowding - especially if you are travelling economy. Security control long lines and crowding. The security control is absolutely not efficient compared with other airports. E.g. why haven't they established a conveyor belt or tables along the lines so you are able to prepare your jacket, belt, mobile, laptop etc. for scanning while waiting? After the security control don't expect to find information and which gate the flight leaves from. Instead be prepared to disappear in a crowded shopping centre. This is very stressing and you have a very high risk for missing your flight because you can't estimate walking time. And be aware - the prices in the airport is not competitive with shops in Copenhagen. There is not very much public space in the airport (because of all the shops) so be prepared for a long and crowded walking distance to the gate. When arriving to Copenhagen Airport be prepared to wait at least 30 minutes for the luggage handling. Also be prepared for long lines in immigrations.

COPENHAGEN AIRPORT review : 3 October 2008 : by U Ekernas

Customer Rating : 4/5

CPH has at long last regulated smoking, thus removing what was always its biggest drawback: the need to walk through great clouds of tobacco smoke just to get to the gate. It's elegant and clean, with extensive shopping facilities, and the distances between gates are no worse than at comparable airports. The airport police was very helpful and friendly when my wife misplaced her purse. Note, however, that I almost always use CPH as a transfer point, rather than an origin/destination airport, so I can't really comment on the landside end of things.

COPENHAGEN AIRPORT review : 2 September 2008 : by Stefano Nicolai

Customer Rating : 5/5

I used CPH four times this month and it's hard to find a better airport in Europe. Rapid check-in, kind staff and a great deal of shopping facilities! Security procedures are smooth and almost no wait for your luggage. Metro and DSB trains connect CPH with central Copenhagen in less than 15 minutes (there are trains every few minutes). The only complaint could be about the long distances between gates.

COPENHAGEN AIRPORT review : 20 August 2008 : by Yevheniy Kahanovych

Customer Rating : 4/5

Mixed feelings. Bright and very nice design. Long walks (too long I would say). Fells overcrowded. Very convenient check-in machines where you can get boarding pass for virtually any airline. Great transport links to the city and to Malmo. Confusing layout of airside zone. After Heathrow 5 or Hong Kong it lacks clear straight direction from A to B. Going from check in to gate and using signs I made 2 circles and 1 U-turn. Not easy. All in all good facility, very clean with helpful staff. 4 star.

COPENHAGEN AIRPORT review : 19 August 2008 : by M Muller

Customer Rating : 3/5

The Airport is clean, transport from the city smooth by train but ways are very long and it seems like the airport was probably built with a lot of over-capacity. Still it lacks of check-in- facilities and queuing is even required for business. And what is that policy about having to check in hard-shell suitcases as odd sized luggage? (Which led to the not-arrival of my suitcase at Destination) I have never experienced that in any other airport around the world.

COPENHAGEN AIRPORT review : 3 August 2008 : by K Allerton

Customer Rating : 5/5

This airport has everything its Scandinavian counterparts lack. Extremely nice design, unlike Stockholm, and extremely good shopping centre and food, unlike Oslo. I had the best seafood in years, cannot imagine a better airport to spend a few hours. Transfer folks friendly (SAS), new and peaceful waiting areas at the B gates, good selection and prices in duty-free. Can't wait to come back one day after they finish the works.

COPENHAGEN AIRPORT review : 30 July 2008 : by Kevin Halouska

Customer Rating : 3/5

Despite arriving at a semi-empty airport, we had to be bussed to the terminal rather than use the finger which we had pulled right up to. Always annoying. Public transport to Copenhagen by rail is fast, cheap, and comfortable. First class! Departing Copenhagen one noticed that there was a lot of building work going on. There were too many shops crowding in on public areas as well which makes it look more and more like a UK airport which is not a good sign. Finally, many passengers nearly missed their flights to various UK destinations since there was one immigration officer at the piers passport control. I have never seen such long lines in an EU airport. It felt as though I was trying to leave the old Soviet Union.

COPENHAGEN AIRPORT review : 2 July 2008 : by P Elliff

Customer Rating : 2/5

The airport was very unimpressive - very long walks to get from where you are to where you want to be, and confusing to get around. The worst part is that I am a non smoker and it is VERY difficult to find smoke-less air when walking around, or waiting for your luggage (there was a table with an umbrella under which smokers needed to stand and smoke - but nothing to draw the smoke away from coming right into the luggage area room). We had a long walk from arrival to get to the main area - and these little smoker areas were in the narrow hallways all the way through-out - could not escape the smoke. The shopping area is very nice - but when getting out of the area the smoke hits you again. The restaurant area is quite smoky - hard to find a place to sit where one can breathe without smoke.

COPENHAGEN AIRPORT review : 17 May 2008 : by Ben Ward

Customer Rating : 5/5

The terminal was busy but staff were friendly. I was impressed with the security screening how fast and efficient it was. There is a good selection of shops, bars and cafes and places to sit.

COPENHAGEN AIRPORT review : 13 May 2008 : by Ros Denney

Customer Rating : 5/5

I would like to add to the previous comment about signage at CPH. As soon as you have been screened at security the departure gate screens are ahead of you. I will agree that more screens are needed. In terms of gate status - that is usually down to the gate agent. Especially low cost carriers like EasyJet don´t have their gates announced until 30 40 mins before departure. Which is understandable as they have typically very short 25 min turnarounds. I like the new direct metro link, which is a huge time saver and has made this Airport extremely accessible. The self service check in at the metro platform is a nice touch. The only thing that let´s it down is the lack of escalators from Metro station down to Check in and arrival level. There are elevators but even so, this was a design error in my opinion. With all the new enhancements I would have hoped that they would have installed moving walkways between pier A and security/baggage claim. It´s a very long treck now. Otherwise this airport is still a firm favourite of mine.

COPENHAGEN AIRPORT review : 6 May 2008 : by Hanne Jensen

Customer Rating : 2/5

The signage has become very poor after the airport was turned into a shopping centre with a possibility to fly - if you can find a FIDS screen telling which gate you have to go to! I normally want to perform check-in, pass immigrations and security control, find which gate the flight leaves from (in order to estimate walking time) before I relax, do some shopping, have a cup of coffee etc. But in Copenhagen, you are led into a shopping centre first - and not until you have passed that can you find information - that is: If it does show the gate at all. I had to wait until 40 minutes before departure before the gate was shown - and then with the note: Go to gate!

Copenhagen Airport review by Dave Kusiak

4 February 2008   Customer Rating :

I live in Sweden but I prefer to fly from CPH. Fabulous seafood in the one of the most famous seafood restaurant. Upper class airport, great and fast service, almost no queues. Check in to USA flights - maximum 10 min. European flights - you can use a lot of check in kiosks - really good and fast. Shopping a paradise for frequent airport shoppers.

Copenhagen Airport review by Matt Ray

30 January 2008   Customer Rating :

I love this airport. We have been stuck on big delays here on a few different trips and dare I say it was an absolute pleasure. There is actually some amazing dining here, I had one of my favorite meals of our trip in their lovely, airy seafood restaurant. Great shopping, wonderful open design. Really great. One of my favorites in the world.

Copenhagen Airport review by Evelyn Nyström

30 December 2007   Customer Rating :

This is clearly my favourite airport in Europe! Cozy and beautiful at the same time. It's got everything you need and is the only airport I would voluntarily get stuck in waiting!

Copenhagen Airport review by Terry Stokes

28 November 2007   Customer Rating :

Clean and modern, just poorly designed. Depending on the gate you arrive at, or depart from, you may be in for a long walk. A good range of shops and restaurants in airside but very little around the check-ins. Excellent public transport connections to Kopenhagen and Malmo (Sweden)

Copenhagen Airport review by Mohammad Zia Ebrahimi

9 November 2007   Customer Rating :

Very clean and nice looking. 15 min waiting for luggage. Taxi was available. For departure the use of electronic self check in machine was very nice and quick. Security check was fast and efficient.

Copenhagen Airport review by P Rowan

3 November 2007   Customer Rating :

Very long walk from A Gates to Baggage Claim and then I was waiting for 20 minutes at the baggage carousal for the bags to arrive. Lovely looking airport though - not crowded and pleasant experience. Don't like the idea of when you arrive at the gate, they take your boarding pass and give you a little paper receipt! Why can't we keep our boarding passes?

Copenhagen Airport review by Paul Jacobsen

31 May 2007   Customer Rating :

On the good side CPH is an airy and very clean airport with clear signalisation. It is also easily accessible with the commuter train, whether you come from downtown CPH or from Malmö in Sweden. Trains run regularly, at 20min intervals. But there are also many downsides. Firstly, it can be quite a long walk from the gate to the baggage claim area, in particular if you disembark at the far end of bridges A or B. Transit can also be long, in particular between A and D gates. Secondly, food and drinks prices are a rip-off; I cashed out nearly 20 euro for two small sandwiches and an orange juice! And last but not least, CPH is not segregating Schengen and Non-Schengen passengers, as far as passengers flows are concerned. Consequently it means that arriving from CPH and connecting to another Schengen flight, you will have to go through security again at your connecting airport.

Copenhagen Airport review by Janne Petersson

20 April 2007   Customer Rating : n/a

If you are interested in airport architecture and Nordic design, visit CPH. Otherwise you should use this airport only if you really have to. As others have mentioned you should prepare for a terribly long walk from aircraft to baggage claim - last time I waited for my bag at CPH I felt like I had walked the whole way from where I boarded my flight. Some more advice: Don't expect a smile from the check-in staff. Be prepared to wait at security control and do not expect staff there to be nice. Don't expect bargains in the shops. Don't expect shop or restaurant staff to be nice unless you buy something (so that they can have your money). At Malmö Sturup airport you get the resealable plastic bags (needed to get liquids throgh security) for free, at CPH you have to pay for them. That says something about what attitude to expect at CPH.

Copenhagen Airport review by Morten Haagensen
14 February 2007

Excellent means of transportation. The train station is located just under Terminal 3. Underground station, but still bright and airy. Trains run every 10 minutes to Copenhagen Central Station and every 20 minutes to Malmö (Sweden) and Elsinore (Denmark). Intercity Trains every hour. Metro station will open in Fall 2007.

Copenhagen Airport review by Michael Weaver
19 January 2007

Clean, efficient, interesting design, interesting shops (but not cheap). Very efficient and professional immigration staff. I would certainly use SAS again to fly to europe from asia as the airport is very welcoming compared to the horrors of Heathrow.

Copenhagen Airport review by Alex Gardiner
9 January 2007

Nice, clean, efficient airport. Excellent and very reasonably priced rail connections to both Copenhagen City and southern Sweden. Good shopping and restaurants but don't expect bargains. Automatic check in works like a charm (for SAS anyway). Also very efficient runway layouts and local ATC, which means virtually no taxi delays or arrival holds. Definitely my favorite airport in Europe.

Copenhagen Airport review by Robert Rajan
22 October 2006

Flew from Copenhagen to London, and felt as if I had walked half the way after treading the long distance from gate to luggage to immigration. Weird layout. But it has a nice shopping area with really warm wooden floors, and very clean maintenance. Service staff are friendly and efficient.

Copenhagen Airport review by A Chong
12 August 2006

Flew into CPH from AMS in June on a busy afternoon. Long walk from the gate to the carousel albeit no need for passport control. The bags took 20 minutes to arrive at the belt - that's after a 10 minute from the gate! Leaving CPH was a nightmare. Auto check-in for KLM (and other airlines) don't operate in the morning. Check-in desks are only staffed 2 hours before departure but the queues (or the lack thereof) have started to crowd the entire check-in area 4 hours beforehand. Total chaos! The "main" entry into the EU security check area does not open til 6am so if you have a 6am flight to catch, like me, you had to go to another entry somewhere near the shops connecting the different terminals. I was lucky I knew where to go hence I made my flight but there were hundreds of passengers lining up waiting for the "main" entry to open probably not realising that it does not open til hours later. Guess what, at boarding, I overheard a group of people saying they nearly missed the flight because they thought the queue was moving when in fact it was not at all! No shops whatsoever open in the morning at airside except for a cafe and a magazine shop so don't expect any last minute shopping. I can't understand why the shops don't open when there was not one or two flights leaving early in the morning but there were at least 10 or 20 leaving between 6am and 7am! Overall, a very badly organised and managed airport!

Copenhagen Airport review by Richard Ormson
16 November 2005

Nice looking airport, but a very odd layout to serve as a hub. I flew LHR-CPH-SEA on SAS. As noted in the earlier reviews you have to go through passport control and security to get from the plane to the main "spine" of the airport, even though the same checks exist to reach this area from landside. Then you have to go through passport control -but not security - again to get to your connecting flight. On the other hand, passing through these checks was much quicker than passing through INS controls when trying to transfer in the US from an international to a connecting domestic flight. (well quicker for me anyway - but I'm not a US citizen!) SAS lounge is quite nice, in a predictably IKEA sort of way, and reasonably well located. Although the internet wasn't working working on my way out, and hadn't been fixed when I dropped in again on the return leg.

Copenhagen Airport review by Mike Herbert
9 October 2005

Just had two transits through Copenhagen, extremely long walk from international to local service, up and down stairs. Toilets need attention wet floors and towels dripping wet, hand driers do not work. Not an airport I will use again for a hub - lack of seating and departure screens.

Copenhagen Airport review by Jussi Turunen
10 August 2005

A wonderful looking airport but very PAX unfriendly. I had a transfer there last week and obviously went first to my gate and as I was returning to UK I had to go through passport checks only to find out that beyond there was one cafe and one shop. I spent half an hour to find a smoking area which was a small strange space in a flight corridor. No seats. Nearby Yugoslavian Airline staff very happily sitting and smoking on comfy chairs but us pax are not allowed to smoke there. In CPH a smoker needs to be humiliated and made as uncomfortable as possible. Why smokers have to be made to feel like criminals when it is still legal to smoke I don't know. To get back to my gate I had to go through a security check! My bags were scanned etc. I was most surprised as there was no security check from where I had come from which is the same area I was going back to! When I complained to security staff they were extremely rude. Near gate there were no staff or anything. Not enough chairs for pax either.

Copenhagen Airport review by Nat Khemakavat

8 June 2005

CPH for connecting flights between BKK and Manchester, UK. CPH is definitely not a hub airport due to its lay-out of the Immigration (Passport Control) office. Passengers must go through immigration even if they want to transit between Terminal A and C. Very inconvenient and impractical for any passenger that does not have Shengen Visa, i.e., changing planes to/from outside of EU destinations. You need to ask SAS to pick you up, go through the tarmac, and drive you in a car between the terminals.

Copenhagen Airport review by F Reeves

16 February 2005

No wonder this airport keeps winning awards. CPH is clean, efficient, friendly and extremely civilised. Danes just seem to do it better! I would like to say a personal thank you to the exceptionally helpful CPH staff . They went out of their way to help my stranded dad who was late inbound from hellish LHR when the airline he travelled on refused to do so. He received free accommodation at the Transfer Hotel in the transit area which in his words was superb.

Copenhagen Airport review by S Matic

12 July 2004

I live in Copenhagen, and use the airport at least four times a month. While its design may be appealing to the eye, with a reasonably good duty free shop area in transit and very nice business and gold members lounge, the service is below any standard of good customer service. Check in are in terminal 3 is small, very crowded at peak hours (which is, by the way, the exact time when half of the ground staff go on their break). Ground staff is slow and not always very helpful and the only relief was the introduction of automated self-service check in machines. Security points are also often crowded with long lines (I never saw all four lines opened at any time of the day!), and wait for luggage at arrival to Copenhagen is long, very long, and then delayed most of the time. And at the end of the day, it all closes at 10 p.m. no matter that flights depart and arrive even after hours or early in the morning.

Copenhagen Airport review by Owen Watkins

21 June 2004

All comments so far apply to Terminal 3, and my only rider is that it can get rather crowded at peak times. If you're transferring to an internal flight from Terminal 1 then you may want to hang around T3 for as long as possible. While it is clean and airy, T1 has no shops and a single bar which serves fast food as well as drinks. Most of the gates hang off the long corridor which links the two terminals, so you might not even get as far as the bar if you didn't know it was there.

Copenhagen Airport review by Michael Schnaufer

31 May 2004

Copenhagen Airport is perfectly located between the city area and the Öresund bridge, which enables you transport to Sweden easily. All trains to Sweden stop at the airport station. There are also a lot of local trains, which take you to the Central Station within 10 minutes with connection to many domestic and international train services. Simply follow the signs in the Terminal 3, which guide you the platforms by escalator or elevator. In peak times you better buy your ticket at the vending machines, because the ticket office of DSB seems to be understaffed. Terminal 3 has an impressive design, but is too small to accommodate all the passengers. In my opinion it wasn't a good idea to locate the arrival/meeting area on the same level as the departure hall. The transit are is full of duty free shops, retailers and restaurants for every taste. I also found a QUIET AREA, where you can relax on ergonomic chairs while observing the activities on the airport. In peak times there are too many passengers inside, compared to the size of the airport. Copenhagen is the one of the best airports in europe!

Copenhagen Airport review by  C Mork

4 April 2004

I just did a trip from EWR back to CPH visiting friends and relatives in March this year (04). The airport, I agree, is a winner in terms of decor, shopping, services, transportation in and out, etc. There is a good duty free selection as well. One problem that CPH does need to work on (as someone else commented on here last year) is the credit card acceptance policy. The local DANKORT is accepted everywhere and has been for years, but if you come in from overseas with an AX, VI, MC, DS or other credit/debit card, many transaction machines - including supermarkets - can not accept them. Everyone else adds %s. FYI: the ticket machine for CPH-Central Station/HBG train tickets STILL cannot accept the aforementioned cards. It only accepts DANKORT and Danish coins, and the live ticket booth closes in the evening. If you plan to use this service - and I do recommend that train for reasons of economy and efficiency - be sure to have cash on you until they eventually upgrade those ticket machines and credit card acceptance in general.

Copenhagen Airport review by  Simon Cheung

22 December 2003

This was the first time I've used CPH in nearly 7 years, so my memories of it were dim. On arrival, immigration control, customs and transfer time to th rail link were swiftly done with in less than 10 minutes (no baggage to collect) which I was very impressed with. The train into Central Station forms part of the national network and operates every 6, 26 and 46 mins past the hour costing a mere DKK 22 ( EUR 3) - the only downside is there are no ticket machines so passengers have to queue at a counter. The return was better still: again I took the train and was at a check-in counter within minutes, such is the compactness of terminal 3. A special mention goes to the SAS Business Class lounge which is just beautiful and a real pleasure to spend time in having a coffee or using free internet access. It's very much in line with contemporary Scandinavian minimalist interior design, and even after only one visit has become one of my favourite European lounges. Summing up, CPH is one of the most hassle-free and enjoyable airport experiences in recent times. SAS don't have an huge intercontinental network but if you ever get the chance to fly them for the sake of transitting there I strongly recommend it.

Copenhagen Airport review by  Tony D'Arcy

15 December 2003

I have been into Copenhagen four times over the last twelve months, and enjoyed it immensely each time. Modern decor, excellent shops and short lines through passport control. A wonderful experience, of which the Danes should feel proud.

Copenhagen Airport review by  J Griessmann

27 October 2003

When you arrive after 22:00, the train desk is closed and there is no way with non Danish credit cards to buy train tickets at the automatic dispenser. When will this ticket dispenser work with VISA and other major Int. Cards ? Same happens in the train, the staff hand-held ticketing don't accept major credit cards, only local pay cards. And, the Airport train ticket dispenser machine speaks only Danish !

Copenhagen Airport review by  Simon Larsen

24 June 2003

Copenhagen is a beautiful airport - wooden floors, free internet portals everywhere, great shopping and very up to date on everything. Clearly the best airport in Europe, if not the world. Copenhagen city can be reached in only 10 minutes - every 10 minutes - with high class trains at very fair prices.

Copenhagen Airport review by  S Cypper

23 May 2003

I agree with the comments below - Copenhagen is well laid-out, has excellent facilities, and great connections. The train from the airport to the city is excellent. Copenhagen is just a beautiful city. The downside to CPH is the unhelpfulness of the staff - both airline and airport.

Copenhagen Airport review by  M Smith

4 May 2003

I have flown through CPH on a number of occasions. It's by far the best airport in Europe and one of the best in the world, smooth connections, excellent layout and swift check-in times.

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