Copenhagen Airport Passenger Reviews and Copenhagen Airport Traveller Reports

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Almost no seating at all in the departure areas. In one area, the only seating was some square blocks of granite. Most people had to sit on the floor. In another area, there was a few (but not enough) chairs and they were really cheap. I've never been in a worse airport. As an aside, make sure you know in advance that this is a "silent airport" (no announcements of boarding). You just look at the sign above the gate, then watch the crowds rush up.

The last 2 times I have flown through Copenhagen they have shown that they are completely unable to handle the inevitable problems that occur. The first time I had to go from Copenhagen to Sweden and on to Helsinki. The flight was so late that they knew I would be stranded in Sweden, but still I had to complain to get them to move me to a later flight which was direct to Helsinki. 2 weeks later I was due on the 17.10 flight from Copenhagen to Helsinki. They first said it was expected to leave at 17.15, then at 17.15 they said 18.15 and they continued in this fashion, all the while the passengers had nowhere to sit (no gate offered and all seating is at the gates) so passengers ended up stood in front of the information board for hours. Staff don't do you any favours without complaining so at 17.20 I got them to change me to 18.45 flight to Helsinki (they admitted it hadn't even taken off from Helsinki). However, they didn't change the luggage (despite there being 1.5 hours in between my changing to the flight and the flight leaving). Consequently, I had to file a lost baggage claim in Helsinki, and received it the next day. If you are unlucky enough to have to fly through Copenhagen be aware they will try to down play any problems so that you don't try to get them to change flights and they do not care if you are inconvenienced (even if you are stranded in another airport).

I use Copenhagen airport roughly once a month. Passengers are in my opinion well served in this modern up-to-date airport. The airport has, over the years, developed improved passenger 'self-service', which speeds up the process of getting to your gate. The latest development is scanning machines just before security. These automated gates allow entry on reading your boarding card, much the same as the London Underground ticket gates. The next improvement due in 2013, (which I'm looking forward to), is 'self-service baggage drop', where passengers can simply drop off their bags without standing in those endless snaking lines. To start with eight self-service bag drops will be opened in Terminal 3 and four in Terminal 2, and the service will initially only be available to passengers flying SAS and Norwegian.

Surprised no one else mentions lack of seating. Very few seats between security and other side of gate. Space all taken up with shops and paying restaurants. Gate only opened 30 minutes before take off and could finally find a proper seating area. Otherwise airport worked efficiently day we were there.

Went through this airport a week ago because of a connecting flight. I just had hand luggage but I noticed that passengers with baggage could pick up their baggage from the conveyor belt some 12 minutes after arrival. Instructions about baggage and the right conveyor belt were clear and accurate. It was easy to navigate through the airport. Staff were very friendly. SAS airline staff at the airport was polite and helpful as they helped me check in (I lost my reservation number on the previous flight, so I couldn't use the machine to check in). Security check went ok and fast. Everyone was pleasant. I didn't like the fact that airport gives you only 15 min of free wifi. There is no recharge point and you can find a power plug only in some restaurants and cafes which are far too expensive and do not accept diners card and can't return cash in euros. The exchange office was very far away. No automatic ones. Still, found some friendly employees in one café that let me use a power plug for free. Boarding was ok. The waiting area is a bit dull, though. Had no problems finding my way to the gate because signs are very clear.

I travel frequently to Copenhagen with two small children to visit family and despite the nice shops and interior, this is eaily the worst airport I have ever been to with kids. As the only airport I have ever encountered, staff do not allow through security, small foldable buggies built for airport travel. They claim the union wont allow staff to carry them down the stairs by the aircraft. Travelling as a single parent with a 10months and two year old, trying to manage from check-in to the plane is a true nightmare and staff does not offer any help but feel righteous as they simply follow rules. Dreadful and shameful!

The terminals are always busy, but for some reason there is always a calm atmosphere. From an architectural point of view CPH gets top marks as well. The combination of Danish design and the hardwood floors is something I have never seen anywhere else in the world. Shopping facilities are great and the food selection good too (a little expensive). You get some excellent views of the airfield - very nice experience indeed.

Used this airport again and nothing has improved. Everything is still all about forcing you into the expensive shops to make them get your money. All areas without shops are more or less uninviting and seem to be deliberately neglected. The staff, every time I go through security at CPH I'm so happy to be fluent in Danish, since those who aren't are in for some rude, high-handed treatment. Arrivals is also an unpleasant story: On a busy Monday evening they used only 2 of the 9 baggage belts; one belt for each handling agent. Fill the area with some plane-loads of impatient and grumpy Scandinavians plus tired, confused tourists and make us wait and wait and wait, the only thing you get is chaos.

Arrivals and baggage claim in Terminal 3 was very crowded with some impatient people around. The airport has a quick train link (15 minutes to downtown) with the city centre. Its best to buy your ticket to downtown from the staff-manned booths, as the machines aren't very straight forward. Airport is also useful for people traveling to nearby Malmo in Sweden, which also has a train link to Copenhagen airport. In departures once you get security side there is a very good selection of restaurants, cafes and duty free shops.

While terminal 2 of Copenhagen airport does show its age this is still a charming place to go through. Speedy checking with only a few minutes in the queue. Practically no waiting time at security with friendly and helpful staff both places. Shops are a bit on the pricey side but they do have a wide selection and if you know the normal high street prices you can be lucky and get a bargain. Restaurants are excellent and can be recommended. It can be a bit of a walk from the lounges to the gates and occasionally the queue at passport control can be long, but often you wait no more than 5 minutes to get through. Copenhagen Airport is an charming old airport that has managed to follow the times and is still a pleasant experience to go through.

My worst travel experience ever. At security, I was taking my laptop out of my bag (you only get to unpack right at the scanner) when an aggressive attendant grabbed all my belongings out of my hands and shoved the tray through the scanner. Stunned, I walked through the scanner, but another guard sent be back out, rudely saying I cut in front of a family (I didn't). She made me stand just outside the scanner for quite a while like a naughty school kid, publicly humiliated, while other passengers walked past and looked at me. When she finally said I could go through, she continued to berate me, saying "obviously you don't travel much!". They then kept my bag behind the counter for a further ten minutes until I finally called their supervisor. Their tone changed immediately. They explained I had left my Ipad in my bag, and I said "Yes, because you grabbed my things off me before I could finish!". If you like public humiliation and an alarming sense of powerlessness, go to Copenhagen! For me, never again.

Friday afternoon 15/6-2012 just prior to peak holiday seasons: The airport was then very crowded and then it becomes cramped to move around with family and luggage, it becomes hard and tedious to move fast anywhere, though never directly stuck. With only 2 hours time available prior to departure we could not manage to get time for lounge visit, as time was lost in packed areas, though no queues took more than 15 minutes to overcome. The airport is fantastic as one almost always get direct gate access to flights and do not have to walk far anywhere – i.e. bus transport to a/c are not frequent. Secondly, after check-in, one gets easily to the 1st floor and from there no more ups and downs as all the rest happens in the same level.

Arrived in Copenhagen on June 7 (last week) and had no problems. The departure yesterday was a different story and results in my agreeing with other reviewers that this is the worst airport I have been to. The SAS staff will not provide boarding tickets to passengers - - they insist that all passengers use the self-help kiosks whether you are up to the challenge or not. Some of the kiosks were "frozen" or the scanner for passports was broken and covered with tape. My email from Orbitz did not provide the correct info for me to get a boarding pass. SAS staff directed me and a lot of other folks to a line for help from one of their colleagues to look up our info in their computer at which point they wrote a number on a slip of paper and sent us back to the kiosks. After that there were the lines for baggage check-in which have already been mentioned by other reviewers as uncontrolled and very chaotic. I found the staff to be ill-tempered. The security was the next process and while I did not find any problems with my granddaughter and I passing through, we watched the man ahead of us being treated very disrespectfully by the security agent. Thinking we were finally through all the hurdles, there was yet another queue on the way to the gate, and many passengers were asking to jump ahead for fear of missing their flights. This line was for another look at our passports. Very stressful and tiring experience with little time left for shopping.

Departed from Copenhagen on afternoon of June 9th, from T3. Have to say that we were absolutely disgusted by the total chaos in approaching the security gates. No one minds waiting to get through security as it is obviously essential to safe travel, but in T3 it was like a massive rugby scrum and surely the antithesis of security! It started off well enough with a pleasant security officer guiding people into a queue but the queue then approached two information girls who directed people to left or right. On each side there were 6 or so belts but no system of queuing so that everyone was just piling towards the conveyor and security gate in a random fashion, pushing and shoving trying to get to the gate. It was actually very unsafe, and we were left like this for about 20 minutes whilst trying to get to the security gate. Also counter productive for the airport as when we did eventually get through, we were in no mood to look at the shops and just went straight to the departure gate and waited there. In addition it seemed as if the airport staff were totally disinterested in what was happening. Definitely my worse airport experience.

Flew out of Copenhagen for flight home to Australia on Singapore Airlines. Was the worst out of the airports in Europe we had used (others being Amsterdam, Frankfurt and Stockholm). Check-in was fine but was abused by airport staff at baggage check for not removing my wallet from my pants. Have not previously had to remove wallet at other airports. Only a two minute wait at baggage check but then about a 15 minute wait at immigration. Only had two booths open for non Danish citizens and a lot of people in the line were getting agitated that they might miss their plane and lots of queue jumping going on with people getting angry. Best tip for airport is to go through passport / immigration control early but once on other side only one shop. Overall not a very inviting airport.

Airport a pleasure: easy to access. Easy to move around and find check-in counters. Not many queues anywhere on an Easter Sunday. Security: again, no queue. Plenty of lounges (4-5) with ample space, staff service minded and proactive. Precise information from monitors. Passport/immigration: again, no waiting time. Gate: No waiting time to enter gate. Waiting time from gate to a/c: 5 minutes. Only announcements in gate areas – otherwise the airport is quiet and relaxing. Toilet facilities plenty and clean. No showers in any lounges (apart from the SAS-lounge). Shopping a bit intrusive as there is no way one can escape confrontation. On the other hand, shopping staff were polite, decent, and knowledgeable.

From a facility point of view, it's a very good airport, but staff could benefit from some basic training in how to provide service and be polite (or at least not to be rude and arrogant). Being an international airport it should be no surprise for staff, including security staff, that some customers do not understand Danish and that harshly repeating the same words in Danish may not get the message through. It may also be useful for all staff, especially security staff, to be aware of words and phrases like "please", "thank you", "can I help you" etc.

A great airport for passengers, light and open spaces but also pretty crowded. The biggest mistake of this airport is the central security that leads into the biggest tax-free shop, which is the most expensive I have ever seen. Easy for transfer.

Arriving (T3) and departing (T2) at CPH and found this airport very pleasant indeed: staff at all stations were friendly and co-operative, very easy to navigate to and from the metro plus there are plenty of eating and shopping facilities in both terminals. Functional & friendly for visitors to wonderful Copenhagen.

I think that this airport is getting worse and worse over the years. Passenger seats are completely absent. Probably because, as other travellers mentioned, they chose to transfer the airport into a shopping mall. Everything is extremely expensive and quality food in non existent. The worst experience ever is arriving at CPH. First of all, on your way to the baggage belts, you have to pass all the way through the shops. When you arrive at the baggage area, you realize that only 2-3 belts are in operation, each one serving multiple flights at the same time. Waiting times for picking the luggage are very long, minimum 30 minutes. Staff is not that helpful and polite. Overall, the service is of low quality.

Customer Rating :  2/5

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Customer Rating :  3/5

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Customer Rating :  2/5

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Customer Rating :  2/5

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Customer Rating :  4/5

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Customer Rating :  3/5

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Customer Rating :  2/5

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Customer Rating :  4/5

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Customer Rating :  5/5

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Customer Rating :  4/5

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Customer Rating :  5/5

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Customer Rating :  3/5

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Customer Rating :  4/5

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Customer Rating :  4/5

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Customer Rating :  2/5

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Customer Rating :  4/5

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Customer Rating :  5/5

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Customer Rating :  4/5

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