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Copenhagen Airport Passenger Reviews and Copenhagen Airport Traveller Reports



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COPENHAGEN AIRPORT customer review :  8 May 2013 by N Juretic    (Croatia)

Rating : 7/10

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Recommended

Went through this airport a week ago because of a connecting flight. I just had hand luggage but I noticed that passengers with baggage could pick up their baggage from the conveyor belt some 12 minutes after arrival. Instructions about baggage and the right conveyor belt were clear and accurate. It was easy to navigate through the airport. Staff were very friendly. SAS airline staff at the airport was polite and helpful as they helped me check in (I lost my reservation number on the previous flight, so I couldn't use the machine to check in). Security check went ok and fast. Everyone was pleasant. I didn't like the fact that airport gives you only 15 min of free wifi. There is no recharge point and you can find a power plug only in some restaurants and cafes which are far too expensive and do not accept diners card and can't return cash in euros. The exchange office was very far away. No automatic ones. Still, found some friendly employees in one café that let me use a power plug for free. Boarding was ok. The waiting area is a bit dull, though. Had no problems finding my way to the gate because signs are very clear.



COPENHAGEN AIRPORT customer review :  2 May 2013 by J Zink    (UK)

Rating : 3/10

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Recommended

I travel frequently to Copenhagen with two small children to visit family and despite the nice shops and interior, this is eaily the worst airport I have ever been to with kids. As the only airport I have ever encountered, staff do not allow through security, small foldable buggies built for airport travel. They claim the union wont allow staff to carry them down the stairs by the aircraft. Travelling as a single parent with a 10months and two year old, trying to manage from check-in to the plane is a true nightmare and staff does not offer any help but feel righteous as they simply follow rules. Dreadful and shameful!



COPENHAGEN AIRPORT customer review :  22 April 2013 by Robert Simpson    (USA)

Rating : 10/10

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Recommended

The terminals are always busy, but for some reason there is always a calm atmosphere. From an architectural point of view CPH gets top marks as well. The combination of Danish design and the hardwood floors is something I have never seen anywhere else in the world. Shopping facilities are great and the food selection good too (a little expensive). You get some excellent views of the airfield - very nice experience indeed.



COPENHAGEN AIRPORT customer review :  3 November 2012 by J Petersson    (Sweden)

Rating : 2/10

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Recommended

Used this airport again and nothing has improved. Everything is still all about forcing you into the expensive shops to make them get your money. All areas without shops are more or less uninviting and seem to be deliberately neglected. The staff, every time I go through security at CPH I'm so happy to be fluent in Danish, since those who aren't are in for some rude, high-handed treatment. Arrivals is also an unpleasant story: On a busy Monday evening they used only 2 of the 9 baggage belts; one belt for each handling agent. Fill the area with some plane-loads of impatient and grumpy Scandinavians plus tired, confused tourists and make us wait and wait and wait, the only thing you get is chaos.



COPENHAGEN AIRPORT customer review :  23 October 2012 by M McManus    (UK)

Rating : 7/10

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Recommended

Arrivals and baggage claim in Terminal 3 was very crowded with some impatient people around. The airport has a quick train link (15 minutes to downtown) with the city centre. Its best to buy your ticket to downtown from the staff-manned booths, as the machines aren't very straight forward. Airport is also useful for people traveling to nearby Malmo in Sweden, which also has a train link to Copenhagen airport. In departures once you get security side there is a very good selection of restaurants, cafes and duty free shops.



COPENHAGEN AIRPORT customer review :  9 July 2012 by Kim Thomsen    (UK)

Rating : 8/10

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Recommended

While terminal 2 of Copenhagen airport does show its age this is still a charming place to go through. Speedy checking with only a few minutes in the queue. Practically no waiting time at security with friendly and helpful staff both places. Shops are a bit on the pricey side but they do have a wide selection and if you know the normal high street prices you can be lucky and get a bargain. Restaurants are excellent and can be recommended. It can be a bit of a walk from the lounges to the gates and occasionally the queue at passport control can be long, but often you wait no more than 5 minutes to get through. Copenhagen Airport is an charming old airport that has managed to follow the times and is still a pleasant experience to go through.



COPENHAGEN AIRPORT customer review :  6 July 2012 by B Roberts    (Helsinki)

Rating : 1/10

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Recommended

My worst travel experience ever. At security, I was taking my laptop out of my bag (you only get to unpack right at the scanner) when an aggressive attendant grabbed all my belongings out of my hands and shoved the tray through the scanner. Stunned, I walked through the scanner, but another guard sent be back out, rudely saying I cut in front of a family (I didn't). She made me stand just outside the scanner for quite a while like a naughty school kid, publicly humiliated, while other passengers walked past and looked at me. When she finally said I could go through, she continued to berate me, saying "obviously you don't travel much!". They then kept my bag behind the counter for a further ten minutes until I finally called their supervisor. Their tone changed immediately. They explained I had left my Ipad in my bag, and I said "Yes, because you grabbed my things off me before I could finish!". If you like public humiliation and an alarming sense of powerlessness, go to Copenhagen! For me, never again.



COPENHAGEN AIRPORT customer review :  19 June 2012 by Anders P Pedersen    (Denmark)

Rating : 8/10

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Recommended

Friday afternoon 15/6-2012 just prior to peak holiday seasons: The airport was then very crowded and then it becomes cramped to move around with family and luggage, it becomes hard and tedious to move fast anywhere, though never directly stuck. With only 2 hours time available prior to departure we could not manage to get time for lounge visit, as time was lost in packed areas, though no queues took more than 15 minutes to overcome. The airport is fantastic as one almost always get direct gate access to flights and do not have to walk far anywhere – i.e. bus transport to a/c are not frequent. Secondly, after check-in, one gets easily to the 1st floor and from there no more ups and downs as all the rest happens in the same level.



COPENHAGEN AIRPORT customer review :  18 June 2012 by Barbara Rowe    (USA)

Rating : 1/10

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Recommended

Arrived in Copenhagen on June 7 (last week) and had no problems. The departure yesterday was a different story and results in my agreeing with other reviewers that this is the worst airport I have been to. The SAS staff will not provide boarding tickets to passengers - - they insist that all passengers use the self-help kiosks whether you are up to the challenge or not. Some of the kiosks were "frozen" or the scanner for passports was broken and covered with tape. My email from Orbitz did not provide the correct info for me to get a boarding pass. SAS staff directed me and a lot of other folks to a line for help from one of their colleagues to look up our info in their computer at which point they wrote a number on a slip of paper and sent us back to the kiosks. After that there were the lines for baggage check-in which have already been mentioned by other reviewers as uncontrolled and very chaotic. I found the staff to be ill-tempered. The security was the next process and while I did not find any problems with my granddaughter and I passing through, we watched the man ahead of us being treated very disrespectfully by the security agent. Thinking we were finally through all the hurdles, there was yet another queue on the way to the gate, and many passengers were asking to jump ahead for fear of missing their flights. This line was for another look at our passports. Very stressful and tiring experience with little time left for shopping.



COPENHAGEN AIRPORT customer review :  13 June 2012 by S Bishop    (UK)

Rating : 2/10

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Recommended

Departed from Copenhagen on afternoon of June 9th, from T3. Have to say that we were absolutely disgusted by the total chaos in approaching the security gates. No one minds waiting to get through security as it is obviously essential to safe travel, but in T3 it was like a massive rugby scrum and surely the antithesis of security! It started off well enough with a pleasant security officer guiding people into a queue but the queue then approached two information girls who directed people to left or right. On each side there were 6 or so belts but no system of queuing so that everyone was just piling towards the conveyor and security gate in a random fashion, pushing and shoving trying to get to the gate. It was actually very unsafe, and we were left like this for about 20 minutes whilst trying to get to the security gate. Also counter productive for the airport as when we did eventually get through, we were in no mood to look at the shops and just went straight to the departure gate and waited there. In addition it seemed as if the airport staff were totally disinterested in what was happening. Definitely my worse airport experience.



COPENHAGEN AIRPORT customer review :  11 June 2012 by Anthony Biggar    (Australia)

Rating : 3/10

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Recommended

Flew out of Copenhagen for flight home to Australia on Singapore Airlines. Was the worst out of the airports in Europe we had used (others being Amsterdam, Frankfurt and Stockholm). Check-in was fine but was abused by airport staff at baggage check for not removing my wallet from my pants. Have not previously had to remove wallet at other airports. Only a two minute wait at baggage check but then about a 15 minute wait at immigration. Only had two booths open for non Danish citizens and a lot of people in the line were getting agitated that they might miss their plane and lots of queue jumping going on with people getting angry. Best tip for airport is to go through passport / immigration control early but once on other side only one shop. Overall not a very inviting airport.



COPENHAGEN AIRPORT customer review :  12 April 2012 by Anders Pedersen    (Denmark)

Rating : 9/10

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Recommended

Airport a pleasure: easy to access. Easy to move around and find check-in counters. Not many queues anywhere on an Easter Sunday. Security: again, no queue. Plenty of lounges (4-5) with ample space, staff service minded and proactive. Precise information from monitors. Passport/immigration: again, no waiting time. Gate: No waiting time to enter gate. Waiting time from gate to a/c: 5 minutes. Only announcements in gate areas – otherwise the airport is quiet and relaxing. Toilet facilities plenty and clean. No showers in any lounges (apart from the SAS-lounge). Shopping a bit intrusive as there is no way one can escape confrontation. On the other hand, shopping staff were polite, decent, and knowledgeable.



COPENHAGEN AIRPORT customer review :  27 January 2012 by John Linden    (Australia)

Rating : 5/10

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Recommended

From a facility point of view, it's a very good airport, but staff could benefit from some basic training in how to provide service and be polite (or at least not to be rude and arrogant). Being an international airport it should be no surprise for staff, including security staff, that some customers do not understand Danish and that harshly repeating the same words in Danish may not get the message through. It may also be useful for all staff, especially security staff, to be aware of words and phrases like "please", "thank you", "can I help you" etc.



COPENHAGEN AIRPORT customer review :  20 December 2011 by L Nielsen    (Denmark)

Rating : 9/10

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Recommended

A great airport for passengers, light and open spaces but also pretty crowded. The biggest mistake of this airport is the central security that leads into the biggest tax-free shop, which is the most expensive I have ever seen. Easy for transfer.



COPENHAGEN AIRPORT customer review :  7 December 2011 by T Utunen    (Finland)

Rating : 9/10

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Recommended

Arriving (T3) and departing (T2) at CPH and found this airport very pleasant indeed: staff at all stations were friendly and co-operative, very easy to navigate to and from the metro plus there are plenty of eating and shopping facilities in both terminals. Functional & friendly for visitors to wonderful Copenhagen.



COPENHAGEN AIRPORT customer review :  24 October 2011 by T Larson    (Denmark)

Rating : 3/10

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Recommended

I think that this airport is getting worse and worse over the years. Passenger seats are completely absent. Probably because, as other travellers mentioned, they chose to transfer the airport into a shopping mall. Everything is extremely expensive and quality food in non existent. The worst experience ever is arriving at CPH. First of all, on your way to the baggage belts, you have to pass all the way through the shops. When you arrive at the baggage area, you realize that only 2-3 belts are in operation, each one serving multiple flights at the same time. Waiting times for picking the luggage are very long, minimum 30 minutes. Staff is not that helpful and polite. Overall, the service is of low quality.



COPENHAGEN AIRPORT customer review :  4 October 2011 by J Petersson   (Sweden)

Customer Rating :  2/5

2 Star Rating   

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As others have pointed out, this airport has turned into a shopping mall with some airline gates. Everything is annoyingly designed to make you go in the shops, from herding you from the security check through a giant tax- free shop almost without signage to the total lack of seating in the terminal itself. Airside areas are filthy, shabby, unwelcoming and with low ceilings. They have a lot of baggage belts at arrivals but usually just use a few of them, with bags from several flights arriving on one belt resulting in chaos. Together with often long waiting times, that is maybe also a method to make you go to the arrival shop. Also be prepared to walk to and from the gates. There are only a few moving walkways and they are - yes, you guessed it, only available in areas without shops.


COPENHAGEN AIRPORT customer review :  20 September 2011 by A Hashim   (Malaysia)

Customer Rating :  3/5

3 Star Rating   

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I checked in at Terminal 2 for my flight back to Kuala Lumpur via Amsterdam. It was a busy Sunday's afternoon. However, I managed to get to the departure gate within 40 minutes after having my boarding card at the check-in counter. In general, the airport staff were pretty helpful although they were not particularly friendly. Last but not least, a few more seats at the departure area would definitely appreciated.


COPENHAGEN AIRPORT customer review :  16 September 2011 by Azlan Hashim   (Malaysia)

Customer Rating :  4/5

4 Star Rating   

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I arrived from Istanbul. The immigration staff were friendly and efficient. Luggage arrived on the belt within 15 minutes. The airport seems pretty crowded at certain periods. The metro service is the best transportation between the airport and the city centre.


COPENHAGEN AIRPORT customer review :  15 September 2011 by Hans Christian Iversen   (UK)

Customer Rating :  2/5

2 Star Rating   

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I went through the airport 4 times in the past week and what a disappointing experience. Gate B10 from Greenland always has problems with the walkway and we had to wait 40 mins to get off the plane. The baggage trolleys inside the airport are not cleared after 10pm so you can hardly leave the airport with all the blocked trolleys. The airport was generally dirty and not clean. Staff at security-check were rude and unhelpful and did not even help elderly people push their luggage on to the x-ray machine. Altogether a disappointing experience, after having been through 4 times in a week. They really need to improve their performance.


COPENHAGEN AIRPORT customer review :  8 September 2011 by Henrik Schou Hansen   (Nepal)

Customer Rating :  2/5

2 Star Rating   

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What used to be an excellent airport has over the last couple of years been turned into a shopping mall. Copenhagen airport used to be known for its good taste and cosiness - now it is slowly turning into a nightmare. I will in the future chose Amsterdam or Frankfurt as my gateway to Europe.


COPENHAGEN AIRPORT customer review :  1 September 2011 by B Murphy   (Sweden)

Customer Rating :  4/5

4 Star Rating   

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Most things are fine in this airport, except for one thing, deciding to put the arrivals hall, check-in hall and train station hall all on the same level and in the same place in Terminal 3. This leads to a rugby scrum on busy days with people walking in different directions all bumping into each other. Even when it's not busy, it's a bit of an illogical mess.


COPENHAGEN AIRPORT customer review :  31 August 2011 by Steve Hedden   (USA)

Customer Rating :  3/5

3 Star Rating   

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A shopping centre with a few airline gates tacked on. On arriving from the USA, I was forced to walk the entire length of the duty free area to get to my connecting gate. On my return, I had to wait in the corridor outside the gate seating area until my flight was ready to board, then my boarding pass taken to enter the seating area, and once everyone was in the seating area from the corridor, the plane boarded. Very inefficient. On the positive side, security and customs were a breeze, and every worker I encountered was pleasant.


COPENHAGEN AIRPORT customer review :  31 August 2011 by Derek Leask   (UK)

Customer Rating :  2/5

2 Star Rating   

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This has to be the most expensive airport anywhere so make sure you are prepared if you face any length of transit time. Drinks, of course are expensive, a beer is over 5 Euros for example. Food and drink is nothing to write home about and all restaurants are open plan, so there is no quiet areas to relax in. Shopping is usual variety but mostly designer shops selling expensive clothes with the airport premium added on. There is no free internet service or anything customer friendly like that. No, this is just a big, impersonal, expensive airport.


COPENHAGEN AIRPORT customer review :  28 August 2011 by Gary Colburn   (UK)

Customer Rating :  4/5

4 Star Rating   

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Manchester-Copenhagen return. Kastrup is an impressive airport, clean, modern, easy to navigate and staffed by polite and informative staff. Expensive shops, however this is to be expected at a Scandinavian airport, quality is decent though.


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