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Copenhagen Airport Passenger Reviews and Copenhagen Airport Traveller Reports
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COPENHAGEN AIRPORT customer review : 8 August 2010 by L Ralte (India)
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Customer Rating : 5/5 |
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Flew into Copenhagen Kastrup from Vienna by Tyrolean. The signs were clear, a long walk past
all the duty free shops to get to the baggage claim. The counter for buying tickets for
onward journey to Malmo could be a bit confusing for first timer. Flying out from Kastrup is
another story - not very friendly.
COPENHAGEN AIRPORT customer review : 4 May 2010 by Paul Van Alsten (France)
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Customer Rating : 3/5 |
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Arriving at pier A resulted in quite a lengthy walk to the exit area. Had carry-on luggage
only but noticed very long waiting times for baggage reclaim. Railway station located just
after exit. Ticket kiosks easy to use but check that you use the correct machine - DSB kiosks
sell tickets for all Danish destinations, grey SJ machines are mostly for long-distance cities
in Sweden, red or violet Skanetrafiken machines sell tickets for Southern Sweden. Transfer to
the Swedish city of Malmo is convenient - modern regional trains shuttle over the Oresund
bridge every 20 mins. Travel time is around 25 mins and costs 105SEK one-way. Departing CPH is
a mixed experience. Self-service machines did not work properly, so had to lose half an hour
as only two check-in desks were open. Flying back on Saturday evening meant no waiting at
security. However staff there very unfriendly, not to say downright rude - no words spoken,
only some vague gestures. Airside the terminal resembles a large shopping mall. Catering
facilities overpriced but of good quality - spent around 150DKK for an orange juice and three
fresh open-faced sandwiches. Toilets moderately clean and always located in some hidden
corners.
COPENHAGEN AIRPORT customer review : 22 February 2010 by F Ganbich (Denmark)
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Customer Rating : 2/5 |
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Getting increasingly disappointed with arriving at CPH airport. With my 12 arrivals in the
past 6 weeks, there were only 2 occasions, where I waiting for my luggage for less than 30
minutes, the screen information giving incorrect information. on 2 occasions information on
the luggage arrivals belt even 'disappeared' from the screens. Whenever I enquired with the
not always very airport staff, unexpected snowfall was the univocal explanation. It's winter
and this is Scandinavia! I can only attribute these 'unexpected snowfall' explanations to
excuses for providing inferior and lazy service standards.
COPENHAGEN AIRPORT customer review : 8 January 2010 by A Guildal (Denmark)
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Customer Rating : 5/5 |
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I have used Copenhagen Airport hundreds of times and this airport has never disappointed.
The design of Terminal 3 bright, light, spacious, modern and yet cosy. The walk to/from gates
can be a little long though. Staff is friendly and attentive and the transfer possibilities
and facilities are excellent.
COPENHAGEN AIRPORT customer review : 8 September 2009 by G Cleaver (UK)
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Customer Rating : 4/5 |
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Used Copenhagen for flight from Moscow to London via this airport. A very quiet airport. Food
is quite a rip off though and not a lot of facilities.
COPENHAGEN AIRPORT customer review : 31 August 2009 : by K Pardoe (Australia)
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Customer Rating : 3/5 |
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All flights T3. Arrived from Narita and straight into a full security check which seemed
bizarre. Transferring on SAS to Manchester. No seating outside departure lounge so bodies
sitting/lying in the corridors. Flight display outside gate not working so fingers crossed no
change to gate prior to flight. Quite a bit of renovations going on, nice wooden floors going
in, hopefully some seating too. 3 weeks later arrived from Heathrow, landed at 1700 caught the
1736 train to Malmo after clearing immigration and baggage control.
COPENHAGEN AIRPORT customer review : 27 June 2009 : by Carsten Marquart
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Customer Rating : 2/5 | |
It was horrible to travel out of Copenhagen Saturday 20. of June 2009, due to low manning
and/or low capacity to handle the amount of passengers. Arriving at the airport more than 1
hour and 20 minutes prior to the scheduled flight-time of the plane to London should be
sufficient enough. First, the automatic check-in facilities did not recognize my reservation
number, even though there had been no changes in the reservation since the purchase 10 days
prior. I, and a handfull of other passengers, were sent to a line for passengers with problems
using the check-in machines. This line was handled by one person only and 25 minutes prior to
departure, after being in line for 40 minutes, we finally convinced an employee to check us in
separately and bypass the line. We were met by another big line at the security control, but
just managed to get on the airplane by running through the entire terminal. The staff appeared
to be in a bad mood, no wonder, and one member even critizised us for arriving at the airport
too late. When I arrived in North America 18 hours later, the local baggage service informed
me that my suitcase had not left Copenhagen Airport yet. Rail transportation to the airport
works excellent though. I would like to have reviewed other aspects of the airport, but I did
not have the time to notice that.
COPENHAGEN AIRPORT customer review : 6 April 2009 : by M Golding
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Customer Rating : 4/5 | |
Pleasant experience in Copenhagen airport. Transport links to the centre of the city are
excellent. On arrival we took the Metro from the airport to Norreport metro station - took
about 10 mins. Check in on the way home (Sun mid afternoon) was very quick - done via one of
the automatic machines which even print your luggage tag - no queue at bag drop. Only problem
was at security - very long queues and despite videos showing you what you need to do (take
off belts etc) people were still waiting until they got to the security check before taking
off jackets/ putting liquids in bags etc. Once through security, nice airy terminal and plenty
of shops.
COPENHAGEN AIRPORT customer review : 19
February 2009 : by Claus Nielsen
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Customer Rating : 3/5 | |
Some things work really well in CPH, others don't. The walking distance from domestic to
international is killing. The staff is usually OK, but not as friendly and relaxed as in
Billund. The lounges I've tried are not worth bragging about - Novia is small, crammed, has
obnoxious staff and little food/drink selection. Servisair is better, more roomy and offers
separate smoking room and massage chairs. The atmosphere is a bit gloomy though. I expect the
SAS lounge to be much better, but I haven't been there for years, as they don't accept
Priority Pass. On the good side, the shopping options are very good, and unlike most other
airports, you actually don't get ripped off. If the sign says Sale, then you actually are
saving substantially compared to normal prices. Restaurants are high class and there's plenty
to choose from. And the general design of the airport is modern, lightyears better than
Arlanda in Stockholm, similar to Gardermoen in Oslo, but not quite as nice as Billund.
COPENHAGEN AIRPORT customer review : 6 November 2008 : by J Bailey
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Customer Rating : 4/5 | |
Only ever transferred here and it is good in that respect. It is quite big but roomy and with quite
a lot of options to wile away one or two hours. I do not know what it is like outside, but it is a
good transfer location.
COPENHAGEN AIRPORT customer review : 31 October 2008 : by Henrik Vad
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Customer Rating : 1/5 |  |
Copenhagen Airport has turned into a shopping centre and has become very poor. So if you want a
smooth check-in, security control, pass immigrations, luggage handling by arrival, fair prices for
parking etc. then avoid Copenhagen Airport! If you live in Denmark or Sweden then don't pay the
horrible fees for parking. Public transport to Copenhagen or Malmo/Sweden by rail is fast, cheap,
and comfortable. Check-in be prepared for long lines and crowding - especially if you are travelling
economy. Security control long lines and crowding. The security control is absolutely not efficient
compared with other airports. E.g. why haven't they established a conveyor belt or tables along the
lines so you are able to prepare your jacket, belt, mobile, laptop etc. for scanning while waiting?
After the security control don't expect to find information and which gate the flight leaves from.
Instead be prepared to disappear in a crowded shopping centre. This is very stressing and you have a
very high risk for missing your flight because you can't estimate walking time. And be aware - the
prices in the airport is not competitive with shops in Copenhagen. There is not very much public
space in the airport (because of all the shops) so be prepared for a long and crowded walking
distance to the gate. When arriving to Copenhagen Airport be prepared to wait at least 30 minutes
for the luggage handling. Also be prepared for long lines in immigrations.
COPENHAGEN AIRPORT customer review : 3 October 2008 : by U Ekernas
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Customer Rating : 4/5 | |
CPH has at long last regulated smoking, thus removing what was always its biggest drawback: the need
to walk through great clouds of tobacco smoke just to get to the gate. It's elegant and clean, with
extensive shopping facilities, and the distances between gates are no worse than at comparable
airports. The airport police was very helpful and friendly when my wife misplaced her purse. Note,
however, that I almost always use CPH as a transfer point, rather than an origin/destination
airport, so I can't really comment on the landside end of things.
COPENHAGEN AIRPORT customer review : 2
September 2008 : by Stefano Nicolai
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Customer Rating : 5/5 | |
I used CPH four times this month and it's hard to find a better airport in Europe. Rapid check-in,
kind staff and a great deal of shopping facilities! Security procedures are smooth and almost no
wait for your luggage. Metro and DSB trains connect CPH with central Copenhagen in less than 15
minutes (there are trains every few minutes). The only complaint could be about the long distances
between gates.
COPENHAGEN AIRPORT customer review : 20 August 2008 : by Yevheniy Kahanovych
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Customer Rating : 4/5 | |
Mixed feelings. Bright and very nice design. Long walks (too long I would say). Fells overcrowded.
Very convenient check-in machines where you can get boarding pass for virtually any airline. Great
transport links to the city and to Malmo. Confusing layout of airside zone. After Heathrow 5 or Hong
Kong it lacks clear straight direction from A to B. Going from check in to gate and using signs I
made 2 circles and 1 U-turn. Not easy. All in all good facility, very clean with helpful staff. 4
star.
COPENHAGEN AIRPORT customer review : 19 August 2008 : by M Muller
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Customer Rating : 3/5 | |
The Airport is clean, transport from the city smooth by train but ways are very long and it seems
like the airport was probably built with a lot of over-capacity. Still it lacks of check-in-
facilities and queuing is even required for business. And what is that policy about having to check
in hard-shell suitcases as odd sized luggage? (Which led to the not-arrival of my suitcase at
Destination) I have never experienced that in any other airport around the world.
COPENHAGEN AIRPORT customer review : 3 August 2008 : by K Allerton
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Customer Rating : 5/5 | |
This airport has everything its Scandinavian counterparts lack. Extremely nice design, unlike
Stockholm, and extremely good shopping centre and food, unlike Oslo. I had the best seafood in
years, cannot imagine a better airport to spend a few hours. Transfer folks friendly (SAS), new and
peaceful waiting areas at the B gates, good selection and prices in duty-free. Can't wait to come
back one day after they finish the works.
COPENHAGEN AIRPORT customer review : 30 July 2008 : by Kevin Halouska
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Customer Rating : 3/5 | |
Despite arriving at a semi-empty airport, we had to be bussed to the terminal rather than use the
finger which we had pulled right up to. Always annoying. Public transport to Copenhagen by rail is
fast, cheap, and comfortable. First class! Departing Copenhagen one noticed that there was a lot of
building work going on. There were too many shops crowding in on public areas as well which makes it
look more and more like a UK airport which is not a good sign. Finally, many passengers nearly
missed their flights to various UK destinations since there was one immigration officer at the piers
passport control. I have never seen such long lines in an EU airport. It felt as though I was trying
to leave the old Soviet Union.
COPENHAGEN AIRPORT customer review : 2 July 2008 : by P Elliff
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Customer Rating : 2/5 | |
The airport was very unimpressive - very long walks to get from where you are to where you want to
be, and confusing to get around. The worst part is that I am a non smoker and it is VERY difficult
to find smoke-less air when walking around, or waiting for your luggage (there was a table with an
umbrella under which smokers needed to stand and smoke - but nothing to draw the smoke away from
coming right into the luggage area room). We had a long walk from arrival to get to the main area -
and these little smoker areas were in the narrow hallways all the way through-out - could not escape
the smoke. The shopping area is very nice - but when getting out of the area the smoke hits you
again. The restaurant area is quite smoky - hard to find a place to sit where one can breathe
without smoke.
COPENHAGEN AIRPORT customer review : 17 May 2008 : by Ben Ward
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Customer Rating : 5/5 | |
The terminal was busy but staff were friendly. I was impressed with the security screening how fast
and efficient it was. There is a good selection of shops, bars and cafes and places to sit.
COPENHAGEN AIRPORT customer review : 13 May 2008 : by Ros Denney
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Customer Rating : 5/5 | |
I would like to add to the previous comment about signage at CPH. As soon as you have been screened
at security the departure gate screens are ahead of you. I will agree that more screens are needed.
In terms of gate status - that is usually down to the gate agent. Especially low cost carriers like
EasyJet don´t have their gates announced until 30 40 mins before departure. Which is understandable
as they have typically very short 25 min turnarounds. I like the new direct metro link, which is a
huge time saver and has made this Airport extremely accessible. The self service check in at the
metro platform is a nice touch. The only thing that let´s it down is the lack of escalators from
Metro station down to Check in and arrival level. There are elevators but even so, this was a
design error in my opinion. With all the new enhancements I would have hoped that they would have
installed moving walkways between pier A and security/baggage claim. It´s a very long treck now.
Otherwise this airport is still a firm favourite of mine.
COPENHAGEN AIRPORT customer review : 6 May 2008 : by Hanne Jensen
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Customer Rating : 2/5 | |
The signage has become very poor after the airport was turned into a shopping centre with a
possibility to fly - if you can find a FIDS screen telling which gate you have to go to!
I normally want to perform check-in, pass immigrations and security control, find which gate the
flight leaves from (in order to estimate walking time) before I relax, do some shopping, have a cup
of coffee etc. But in Copenhagen, you are led into a shopping centre first - and not until you have
passed that can you find information - that is: If it does show the gate at all. I had to wait until
40 minutes before departure before the gate was shown - and then with the note: Go to gate!
Copenhagen Airport review by Dave Kusiak
4 February 2008 Customer Rating : 
I live in Sweden but I prefer to fly from CPH. Fabulous seafood in the one of the most famous
seafood restaurant. Upper class airport, great and fast service, almost no queues. Check in to USA
flights - maximum 10 min. European flights - you can use a lot of check in kiosks - really good and
fast. Shopping a paradise for frequent airport shoppers.
Copenhagen Airport review by Matt Ray
30 January 2008 Customer Rating :
I love this airport. We have been stuck on big delays here on a few different trips and dare I say
it was an absolute pleasure. There is actually some amazing dining here, I had one of my favorite
meals of our trip in their lovely, airy seafood restaurant. Great shopping, wonderful open design.
Really great. One of my favorites in the world.
Copenhagen Airport review by Evelyn Nyström
30 December 2007 Customer Rating :
This is clearly my favourite airport in Europe! Cozy and beautiful at the same time. It's got
everything you need and is the only airport I would voluntarily get stuck in waiting!
Copenhagen Airport review by Terry Stokes
28 November 2007 Customer Rating : 
Clean and modern, just poorly designed. Depending on the gate you arrive at, or depart from, you may
be in for a long walk. A good range of shops and restaurants in airside but very little around the
check-ins. Excellent public transport connections to Kopenhagen and Malmo (Sweden)
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