Cochin Airport Passenger Reviews and Cochin Airport Customer opinions   No Star Ranking Awarded         Add your Cochin Airport Review   Cochin Airport Star Ranking     Customer Review scoring : Cochin Airport   5.2 out of 10 31 reviews

	COCHIN AIRPORT customer review :  17 January 2013 by Albert Georgekutty    (USA)
	Rating : 7/10 Queuing Cleanliness Facilities Recommended	Small, busy, efficient airport. I have been through many airports around the world and just like every-other airport Cochin has its own character. You will face the typical, cynical laid back atmosphere and character of Kerala. The quality of service and amenities offered at this airport comparing to the economical status is extremely satisfactory. Keep a warm, confident and positive smile on you and enjoy Cochin.

	COCHIN AIRPORT customer review :  28 December 2012 by David G Stein    (USA)
	Rating : 7/10 Queuing Cleanliness Facilities Recommended	Small efficient and clean airport. Arrival was smooth, it took no more than 30 minutes to go through passport control and collect my luggage. On the way home, check in was quick. There was a seating area with soft chairs away from the gate if you had a long wait.

	COCHIN AIRPORT customer review :  31 August 2012 by Anushree Balachandran    (India)
	Rating : 2/10 Queuing Cleanliness Facilities Recommended	I travelled more than 20 hours from Sydney, Australia to Kerala and did not have a pleasant experience at Kochi airport. Having forgotten to bring a pen along with me I searched all desks at the immigration area for a pen but in vain. I asked an official and instead of handing me the one in his pocket he directed me all the way across the hall to a desk with a lady sitting behind it. When I asked her for a pen she suggested I go look at the desks and when told that there were no pens there started arguing with me until in frustration I grabbed one from her desk. And when I complained at the immigration desk the officer laughed it off and asked me to carry one in my hand bag. Waiting times and cleanliness was acceptable but service and attitude of officials was atrocious.

	COCHIN AIRPORT customer review :  20 August 2012 by Martin Thomas    (Canada)
	Rating : 2/10 Queuing Cleanliness Facilities Recommended	I was flying Jet Airways to Mumbai to catch my flight to Munich with Lufthansa. Two officers checking the same document 2 times before you even check in with the airline. Another luggage scan to be performed before you check in your baggage. After check in you go through security. Men and women have separate lines. This is where I encountered the most, incredibly rude security staff. Even Mumbai Airport staff were better than here. Just the attitude of that person ruined the whole impression about the place. I suggest the airport authorities should give some customer service training to these staff before they are put to work. Wi- fi did not work but rest of the staff was acceptable.

	COCHIN AIRPORT customer review :  19 June 2012 by J Cheriyan    (USA)
	Rating : 3/10 Queuing Cleanliness Facilities Recommended	Me and my wife flew from and back JFK-Abu Dhabi-Cochin. The immigration officers are not customer friendly and fast enough to absorb the number of passengers. While coming back to USA, it was difficult to find the departure gate entry because of overcrowding by general public. Somebody control the crowd for the convenience of passengers. The CISF personnel at just before the security/scanning check was very rude. Too many checks at different stages which is not found in Gulf or American airports.

	COCHIN AIRPORT customer review :  21 May 2012 by A Koshy    (India)
	Rating : 8/10 Queuing Cleanliness Facilities Recommended	Small but clean airport. Things move reasonably fast with not much hassle. Duty free options are limited, but the prices are reasonable. Adequate food and beverage services. Immigration officers could do with a smile on their faces.

	COCHIN AIRPORT customer review :  22 February 2012 by P Newburger    (USA)
	Rating : 3/10 Queuing Cleanliness Facilities Recommended	I flew out of Cochin to Doha on Qatar Airways. QA told me to arrive at the airport 45 minutes ahead of flight time, as I was flying business class. Fortunately, I arrived more than 2 hours ahead, which turned out to be barely enough time. On arrival at 6.30 am, there was a huge, slowly-moving line just to get in the international terminal. Two uniformed guards were slowly checking every boarding pass and passport. Just inside the door was an identical performance, with another guard checking the same documents! As expected, QA check-in was flawless. Immigration involved a slow line. At security everyone needed a body scan. The departure lounge, when reached, was surprisingly large and clean -- which was needed to recover from the entry process.

COCHIN AIRPORT customer review :  31 August 2011 by Mark DeCosta   (USA)

Customer Rating :  1/5

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I flew in from JFK via New Delhi and then to Cochin. It took about 45 minutes for the luggage to arrive, we were the only arriving flight in the middle of the night. I had to go the rest room, its dirty and the floor had water all over. The domestic side of the airport is severely lacking with regards to facilities and cleanliness.

COCHIN AIRPORT customer review :  23 August 2011 by Dilip Mathew   (Australia)

Customer Rating :  5/5

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Surprised by the efficiency and friendliness of all personnel - immigration, customs, airline check-in and duty-free staff were uniformly courteous on arrival and departure. The toilets were clean. Departure lounge seemed spacious, but that may have been because ours was the only international flight at the time.

COCHIN AIRPORT customer review :  27 June 2011 by P Cijo   (India)

Customer Rating :  5/5

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Clean and neat terminal. Immigration department needs to increase their staff. Departure lounge is big, clean, quiet and facing onto the runway, also comfortable seating arrangements. Big parking area with flowers and plants. Large duty free shop area with reasonable price. Staff all seemed smiling and friendly. Overall very good experience.

COCHIN AIRPORT customer review :  25 July 2010 by A Patil   (Netherlands)

Customer Rating :  4/5

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Flew in from KUL with AirAsia into Cochin airport. At the immigration counter the immigration guy even had a sense of humor. Once out of immigration and down to baggage hall, there was a duty free for incoming passengers. After collecting bags arrived outside and there were no hordes of people asking for your attention. In fact no one approached us - we quietly queued for a taxi service (at the official counter), the driver came near the arrivals and took us to the taxi. Its a wonderful airport, without hassles that are normally associated with travelling in India.

COCHIN AIRPORT customer review : 31 January 2010 by A Babu

Customer Rating : 4/5

Very clean, spacious terminal. There was increased security with screening prior to entry into the terminal that took about 10-15 minutes. Once in the International Terminal, baggage screening, check-in, emigration and security was all completed in less than 30 minutes. The departure lounge is comparable to any international terminal in aesthetics, quite spacious, quiet, with five gates/aerobridges, wall-to-ceiling glass facing the tarmac and runway and very comfortable seating with good snack outlets at a reasonable price and a large duty-free area. Staff all over the airport seemed very friendly, with the sole exception of the security at the entrance who were more curt and to the point. Overall, a pleasant and relaxing experience.

COCHIN AIRPORT customer review : 20 January 2010 by Rohit Shastri

Customer Rating : 1/5

A clean modern airport but managed by incompetents. It took 2.5hrs from entering the airport to getting into the departure lounge. Increased security is the excuse but it does boil down to very bad management. Massive queues in the initial security re luggage (45 minutes) , check in with Qatar was fairly quick (15 minutes) followed by very slow moving long queues at immigration control with staff working at a snail's pace ( 60 minutes) followed by personal and hand luggage security checks (30 minutes which involved manual tick sheets where each passenger had to be marked off, involving 3 staff collectively looking down a list. As a frequent traveller I see many airports and this has to be the slowest and most badly managed airports.

COCHIN AIRPORT customer review : 15 June 2009 : by Arun Karthi

Customer Rating : 1/5

Check-In. I was heading out on Qatar Airways to Doha and was asked by the carrier to report 4 hours in advance because of 'heightened security'. I will go to the grave wondering why they ever did that. Because since my flight was at 5 am, I reached the airport at 1 am. The check-in counter was not opened till 2.30 am. Yes, 1.5 hours spent sitting at the limited seating in front of check-in. Immigration - for an airport that has maybe 7-8 international flights leaving in a span of 3 hours in the early morning, there are four immigration queues. The wait was endless and the x-ray screening process was confusing. I put my carry-on bags in one queue, and then have to go for through a metal scanner two rows down. I don't get it: If you operate a process 7 days a week, 52 weeks a year - doesn't it occur to anyone involved that there might be a better way.

COCHIN AIRPORT customer review : 26 March 2009 : by Jonathan Kelly

Customer Rating : 2/5

Surprisingly big, clean, modern terminal but getting through it was a joke. From arrival at the airport to first clearing baggage screening, then check-in, immigration, customs, security and further odd checks took an hour and a half. Our flight to Dubai was delayed half an hour simply because other passengers were stuck in the bottleneck.

COCHIN AIRPORT customer review : 19 December 2008 : by David Leston

Customer Rating : 2/5

Flew in and out of Cochin on domestic services. Considering this is the 'new' airport, it was looking pretty shabby and the facilities are minimal. There's the usual stream of military-looking personnel checking passports, tickets, baggage labels(!), multiple times and for goodness sake go to the toilet before you exit the terminal - as they won't let you back in again. It is also worth mentioning that the airport is 45km outside Cochin, so leave plenty of time to get to and from it.

COCHIN AIRPORT customer review : 10 December 2008 : by S Srinivasan

Customer Rating : 3/5

Flew in and out of the domestic terminal on a recent trip to Kerala. I was expecting better given that it's a privately run airport. The facilities on offer are almost non existent - just a couple of shops before the check-in area, but nothing beyond check-in except for a Cafe Coffee Day. The airport also seems rather small, given the high amount of tourist traffic to Kerala these days; only one line for security and only two gates. We got to the airport quite early and thus had no problems with lines, but the departure area became badly overcrowded by early evening. Toilets were disgusting. On the plus side, the building exterior's colonial architecture is nice, free wireless internet is provided, the chairs in the departure lounge are comfortable, and the small size means just a short walk from the terminal to your plane, as opposed to an uncomfortable bus ride - and if you have a domestic/international connection, the terminals are walking distance to each other.

COCHIN AIRPORT customer review : 31 July 2008 : by Arun Karthi

Customer Rating : 3/5

I have flown in an out of Cochin airport around three times now (1 domestic and 2 international), and have been lucky to make it out of the airport within 10 minutes of leaving the flight. I agree with other reviews that it would help to have some foresight in their planning as the facilities seem too small for an airport that is already having the fourth largest passenger volume in India and looks to attract further international flights. The shopping options are at best a joke and could be done without. I would have like more information screens giving an updated status on all flights in the waiting areas. I wonder if the designers even looked at any comparable international airports for good designs. My rating - 3 stars - and a lot of areas to improve.

Cochin Airport review by J Taverner

4 February 2008   Customer Rating :

For a small Indian airport was surprised at the high standards. Having a major upgrade so scaffolding about. Public toilets clean and tidy. Lounge on left on entry is a joke, but good coffee and toast. BTW, economy pax can get in for free if they have a Gold Mastercard - no charge.

Cochin Airport review by Kurt Müller

28 February 2007   Customer Rating :

Departed around 10 p.m. and found check-in area devoid of any crowds. Then proceeded to coffee shop at left of check-in area which also doubles as lounge for a number of airlines, (incl. Emirates). I doubt whether this establishment will still be in business on my next trip. They never served alcohol in the past, but now they have even stopped serving soft drinks (cola, lemonade). However, they do serve Red Bull - go figure. They charge Rs 240 (around US$ 6) for a cheese sandwich - outrageous in a country such as India. Duty Free Shop prices are in US$, but no flights depart from here to US. If you elect to pay in a currency of any destination country (e.g. UAE Dirhams), they will overcharge you on the exchange rate and then again by not having small change. Total premium: 15%. On the upside: waiting time at immigration has improved, but when exiting India, your patience is sorely tried by the extensive scrutiny that Indian travel documents are apparently subjected to.

Cochin Airport review by John Lumby

27 February 2007   Customer Rating :

I wonder if Guy Liardet went through the same airport as I did? It was a shambles. Check-in was fine but the problems arose at baggage screening and immigration. It took an hour to clear those two obstacles as the security guard could not recognize two books in my suitcase and I therefore had to open my case and in the next queue airport staff were not checking that departing passengers had completed their exit slips for immigration and as a result many had to fill them in in front of the immigration officers meaning that it took 5 minutes to see two people. So by the time security had been cleared we had to go straight to boarding. No time for lounges, duty free or anything.

Cochin Airport review by Guy Liardet

26 February 2007   Customer Rating : n/a