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Customer Review scoring : Casablanca Airport
5 out of 10  5 out of 10
24 reviews

 



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CASABLANCA AIRPORT customer review :  1 November 2013 by Souk Lan Lim    (Singapore)

Rating : 7/10

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Recommended

A good experience at Casablanca: it'll never win any awards, but my experience was generally positive. I was through immigration in about 15 minutes, my bags came in another 10, and I was on a train to Marrakech shortly after. Departure was even better: a quick and smooth check in and then through immigration and security in 15 minutes. The weak point is the overpriced food court in the basement of T2. I expect to be ripped off at airports once they've got you airside, but the prices at Casablanca were pretty ridiculous. That said, the overall experience was positive.



CASABLANCA AIRPORT customer review :  25 September 2013 by B Triplett    (USA)

Rating : 1/10

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Recommended

Worst airport I've ever been to. It took 1.5 hrs to get through immigration. Officers were wandering around aimlessly, talking to one another, talking on their cell phones, congregating in groups with no interest in helping anybody or doing anything, while the lines got longer and longer as more flights arrived. A riot almost broke out the crowd was so unruly. The time it took to get the passport stamped averaged about 5-7 minutes per person. One poor family from the Congo talked to an officer for about 30 minutes at one of the windows and was finally told they had to go off to a room somewhere to talk to someone else.



CASABLANCA AIRPORT customer review :  5 August 2013 by Philip Mortimer    (UK)

Rating : 7/10

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Recommended

I fly in and out of CMN once or twice a year and on the whole find it to be ok. There is lots of time waiting for passports to be stamped as each person has to have an immigration number added to their passport. Your bags may seem to take ages to come, but a little tip will start them coming through surprisingly quickly. One tip is to get you immigration card filled in before landing as this will delay you otherwise on arrivals or departures. Make sure you have credit on your phone as the airport phones never seem to work. Be careful what you say in your own language in front of some of the officials as they can understand a lot more than you think.



CASABLANCA AIRPORT customer review :  6 June 2013 by Mark Evans    (UK)

Rating : 3/10

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Recommended

Beyond the precincts of this airport is an appealing and welcoming country, but passing through CMN is a stressful experience. The facilities look frayed at the edges but are at least functioning, but the impression is of an airport that is staffed as part of a job creation exercise, with motivation, energy and charm being in short supply. Security is a particular bane, with backed-up lines and staff relishing the chance to exercise their power by barking at pax. My most recent experience was in transit from a flight that originated in Agadir. All transit passengers, having already endured security checks at the point of origin, were subject to fresh checks, despite tight connections for many. I am in no rush to return.



CASABLANCA AIRPORT customer review :  15 April 2013 by D Jackson    (UK)

Rating : 2/10

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Recommended

Excellent on arrival, clean, efficient immigration system, utter chaos on leaving, avoid this airport.



CASABLANCA AIRPORT customer review :  4 March 2013 by Dave Capstick    (South Africa)

Rating : 2/10

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Recommended

Utter chaos, all baggage seemed to be dumped on one carousal. Queues abound a place to be avoided if at all possible. Nightmares about going there again.



CASABLANCA AIRPORT customer review :  5 November 2012 by Dmitry Kuzin    (Russia)

Rating : 7/10

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Recommended

Transit via CMN on the way to New York. Airport made a good impression because of the convenient terminal, good air conditioning, caring staff, English speaking security. There were plenty of seats in the secure zone but all of them were separated by handrails to prevent passengers from sleeping on them. Nice duty free shops. A pity many shops were closed at night during our layover. I can recommend this airport.



CASABLANCA AIRPORT customer review :  1 June 2012 by T Shipley    (USA)

Rating : 1/10

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Recommended

It is difficult to understand how a nation interested in tourism could tolerate such a dysfunctional facility as their primary air gateway. We arrived on a domestic flight from Ouarzazate for a transfer to a Lufthansa connection to DCA via Frankfurt. After finding our way, with little or no signage, to the transfer desk, we found one person working there who pointed us to the other end of the counter for Lufthansa. As we had just over one hour for our transfer, we became concerned when no one had showed up to man the desk for more than 30 minutes. No one could or would answer any questions. After an hour, a Lufthansa agent arrived and told us that the flight schedule had been changed to one hour later, and after many minutes managed to issue a boarding pass. We then proceeded to security where a surly attendant looked at my boarding pass and passport and asked why our passports had not been stamped in Ouarzazate. He then pointed to a desk nearby. Of course, there was no one at the desk. Finally, the only really pleasant person in the entire airport arrived and processed our passports, though rather than stamping the boarding pass for the Casablanca to Frankfurt flight he stamped the one for Frankfurt to Washington. After finally making our way through security, we arrived at the gate where there was no arrival/departure board and no one around to answer questions. The only place open for food had sandwiches that looked as if they had been there for several days. We had to wait for Lufthansa to give us something on the plane (in our respective middle seats several rows apart). Not surprisingly, when we finally arrived at Washington, our luggage was nowhere to be found. Lufthansa got it to us three days later. If you have any option, do not fly through Casablanca.



CASABLANCA AIRPORT customer review :  18 December 2011 by Robert Halverson    (USA)

Rating : 1/10

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Recommended

This is Morocco's largest and main airport, but it is horrible. We arrived from Dubai on Emirates after a 9 hour flight. Immigration lines were about an hour long, even though they had several wickets open. Then they randomly screened only half the luggage. There are few stores once you get out into the arrivals hallway. Just a bunch of taxi bullying you into using them. The rail station is downstairs, with few signs, it is dark and dingy. Trains run every hour and people just abandon their luggage carts in the walkway by the train doors, so it becomes an obstacle course to get on and off. No staff collect the carts. When we arrived by train to fly out, it was just as bad. They security-screen your luggage as you enter the airport but don't seem to care if you set the metal detector off. We arrived 5 hours in advance. Most PA announcements are in French and Moroccan Arabic, very few in English. The check-in opened 3 hours in advance of the flight, and we got through Immigration and Customs easily enough. However, the departure lounge is horrible. Over priced duty free shops and an overpriced Internet cafe ($10 per hour). There are no lounge chairs. All chairs have arms, so you can not lie down across open seats. When our Lufthansa flight was boarding they funnelled everyone out into the gateway outside and then stopped us. Avoid at all costs!



CASABLANCA AIRPORT customer review :  6 December 2011 by Philip Jensen    (Denmark)

Rating : 5/10

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Recommended

Casablanca airport provided a very average experience. The young girls managing the check-in counters, were more concerned about chatting with each other instead of checking peoples luggage in! So it took forever to check-in. It didn't get better at immigration, where the locals pushed forward and tried to skip in line, if they could get away with it. And again the staff took their time with checking people. The safety check was an absolute joke! Yes it was the usual as in all other airports, but here the staff didn't care about people setting off the metal detector! The airport was clean and had an average amount of shops.



Casablanca Airport customer review :  28 February 2011 by Peter Suschnigg   (Canada)

Customer Rating :  1/5

1 Star Rating   

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Casablanca must surely rank among the most tourist hostile airports anywhere. My wife and I arrived by Air France from CDG at 3pm and were stuck in the immigration line for 2 hours. There were a number of women with small children in the line and they too had to cool their heels until an immigration official eventually got round to processing them and eventually us. We had a driver waiting to take us to Marrakech and I feared that he might have given up. But no. Apparently this is the norm. The imigration check was somewhat "speedy." We got through in only 1 and a half hours. If Morocco is interested in increasing its tourist potential this is not the way to go.


Casablanca Airport customer review :  21 January 2011 by M Zambito   (USA)

Customer Rating :  1/5

1 Star Rating   

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Probably the worst experience of my life. Not exaggerating. Cigarette buts and stray cats everywhere. "No smoking" signs and announcements, yet every single individual in the [overpriced] cafe was smoking. No accountability among employees. Spent twenty hours in the airport trying to get on a flight that I had booked. Got bounced between six different desks for hours. Seventeen-hour delays, flagrant lies, insults, and employees and police continuously attempting to extract bribes. The shops will sell you phone cards, too, but all of the phones are out of order. Most of the "complimentary" WCs are half out-of-order and lacking TP. Half of the airport (T3 and the corridor toward it) are unlit, unused, and poorly laid out. Employees will claim to speak English and French. They don't know English and some of them hardly know French.


Casablanca Airport customer review :  9 January 2011 by Federico Ucci   (Italy)

Customer Rating :  1/5

1 Star Rating   

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Casablanca is a terrible airport, both in tems of facilities and personnel. Despite being an intercontinental airport, there is bag deposit facility and no hotel. The closest one is over 3km away. The person at the information desk in the new terminal barely speaks any other language than arabic and is uninformed. When I asked the hotel phone number he didn't even have it written somewhere and had to struggle to remember it by heart! The worst is passport control: when I asked the guy to stamp a used page, since I have very few empty ones for my visas, he nodded and then stamped a virgin page straight away! I could not believe it! He just said: "sorry, it doesn't matter anyway".


Casablanca Airport customer review : 23 August 2010 by R Harjo

Customer Rating : 1/5

1 Star Rating

SWhile the new Terminal 2 is spacious, clean, and well equipped, check in-staff are not well trained. I came to the airport and they told me I should have had a hard copy ticket, not an electronic ticket, and there was nothing they could do about it. I insisted they try and resolve the problem. After waiting until all passengers were checked in, I asked again for help. The girl begrudgingly said she'd go to the Main Office, and took a French woman passenger with her with a similar problem, but told me wait there. They were gone almost an hour, and I asked for help from the remaining check in desk woman on duty. She told me she had nothing to do with "my problem," so my husband explained in Arabic and asked her politely for help. She was very rude and very angry, I asked her for her name. She started screaming at me, "Are you the police? Are you a gendarme? I don't have to tell my name or badge number to anyone but the police." She refused to call her supervisor and continued her contemptuous and rude treatment towards me yelling at me to go sit down. The police showed up and she calmed down. The other woman then arrived with the French woman she'd helped who also had only an electronic ticket, but told me the same thing again, "We will put you on the plane to Lisbon, and when you get there get your baggage, and go find US Airways and ask them to straighten it out." The police then escorted me to the plane which was late taking off which had inconvenienced all passengers. And all this problem because they claimed the computer systems don't communicate with Lisbon/US Airways. These employees need better training in customer service or they will run everyone off eventually.


Casablanca Airport customer review : 31 August 2009 by T Thompson

Customer Rating : 2/5

2 Star Rating

So crowded you couldn't move and the 3 or 4 kiosks for food packed and staffed by one or two people serving up overpriced and lackluster sandwiches mostly. There are no gate numbers on your boarding pass - I was told by an airport employee and a police officer I should go to gate 26 for my connection to Montreal. Then 1/2 hour before my boarding time a bus pulled up and the police yelled out "New York" - I just happened to ask him about my flight to Montreal and he told me to get on the aforementioned bus. This took me to the correct gate for my flight. None of this info is posted, announced, told to you or on your boarding pass. Only by the grace of God and the good will of surly airport staff will you get to your flight! Avoid if you can.


Casablanca Airport customer review : 9 August 2009 by Stefan Mueller

Customer Rating : 3/5

3 Star Rating

Quiet clean and organized airport. The check-in is usually done quickly without waiting. Only negative point is the customs staff that always try to get some extra money out of you by asking you to be "nice" to them. I always told them that I already spent my last MAD and maybe could help them out next time. These people should better controlled as they put a very negative image on the country.


Casablanca Airport customer review : 14 June 2009 by A Belafkih

Customer Rating : 3/5

3 Star Rating

The airport had seen some good and tangible improvements. The problem that needs to be urgently addressed still is transport to and from CMN, especially after 2330. This is an airport, and many international flights arrive at or around 2300. So, please CMN operators don't leave arriving passengers at the mercy of the highly priced and notoriously disorganised taxi drivers. The rating of any airport is measured not only by new buildings and check-in counters, but by other services it provides to the public such transport links, their availibility and their affordability.


CASABLANCA AIRPORT review : 2 September 2008 : by Konstantinos Nastos

Customer Rating : 2/5

2 Star Rating

A good effort to facilitate passengers and advance tourist industry but efforts, occasionally, are not enough. Nobody knows what and where, endless bureaucracy and delays in everything. Big surprise: on the way back to Athens, August 25th 2008, departure 02:45, we had to do the check in with only 2 desks open for 250 passengers, while the man on the desk was disappearing every 2 minutes or 3 to talk with colleagues and fool around. The flight was delayed because most of the passengers had not done the check in although been there 3 hours before. No duty free shop was open for travellers to spend their money. Overall impression: decent infrastructure, average to law quality services.


CASABLANCA AIRPORT review : 17 May 2008 : by A Belafkih

Customer Rating : 3/5

3 Star Rating

If there is anything I dislike the most about CMN, it is the smoking policy. Operators of CMN, please take note that in this time and age, the trend all over the world is to restrict, and even ban, smoking in public and closed areas and not encourage it with a laisser faire attitude. The provision of a reliable, puctual and continuous train service to the city is also an issue that can be improved upon.



Casablanca Airport by Xuess Wee

22 January 2008   Customer Rating : 3 Star Rating

Casablanca Airport is a huge surprise. I had expected something less fanciful only to meet a well run and neat airport. Clearing customs in a large bright room lit by natural sunlight is comforting. It is a little darker at baggage claim and the arrival hall is more sombre than the departure. There are some money changers and unfortunately, along came the touts as well. The train station is right below the airport and train service is 1 train per hour into the city (30-40 mins). The International Departure Hall on the other hand is modern, bright and spiffy and again, clearing customs is a breeze. My only grouse - the check-in rows and customs are far apart so a fair bit of walking is involved. The gates are clearly marked and easy to get to and eateries and cafes are fairly easily located.

Casablanca Airport by Simon Summers

21 December 2006   Customer Rating : n/a

Reasonable airport, seemed efficient, clean and friendly. Arrived in the evening and had to wait over an hour for the last train to Casablanca- Voyageurs which was annoying, and there was no early train which arrived in time for my return flight early in the morning, so I was forced to spent the night in the airport! Plenty of guards made the place seem secure, found a couple of soft mats on which I managed to get some rest. All procedures were smooth, check-in, passport control and boarding by bus.

Casablanca Airport by Wesley Sloat

8 August 2005

Although Royal Air Morac tries to make CMN appear as one the up to date modern connecting hubs, it isn't quite there. With one 767 coming in from JFK it took more than an hour to get the whole group of passengers through. And when making a connection on the way out the waiting area isn't really up to date either. The airport is not non smoking and if you don't like to be swarmed by second hand smoke it makes it tough. The food choices again arent really up to good modern standards. But with hat said those are really the only negatives I can think of at CMN. Its got cool duty free shopping.

Casablanca Airport by Sibiry Traore

11 January 2005

In transit between flights from Bamako to Lyon and return. Overall a cosey airport, fairly clean and with comfortable seats. Many nice duty free shops with plenty of local handicraft and jewelry. On the minus side: most shops close at night, and half the public 'Maroc Telecom' telephone booths don't work properly.

Casablanca Airport by Patrick J. Mac Bride

4 November 2004

Having arrived at Casablanca from Montreal in the early hours, I was wanting coffee. I had no local currency, and neither did the cafe have change. I was treated to, not one, but two free cups of excellent espresso. This doesn't happen very often in this world we live in. This is an airport that practices humanity.






 


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