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Chicago O'Hare Airport Passenger Reviews and Chicago O'Hare Traveller Reports

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Chicago O'Hare Airport
2.5 Star Rating: Fair
144 reviews

 



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CHICAGO O'HARE AIRPORT customer review :  6 October 2014 by Elizabeth Stirling    (USA)

Rating : 5/10

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Recommended

Just flew home to O'Hare yesterday afternoon. The customs experience was fine using the kiosks. But then you must deal with people. A woman shouted at me to go to number 43! I looked at that station and there was a man there with no passengers, so I went straight to his booth. He screamed at me, "I did not call you". I picked up my passport and papers and began to retreat at which point he said, "Come here!" I told him the woman had directed me to his booth, but he said again, "I did not call you!" He then began to ask me a series of questions in a loud angry tone. Welcome home to Chicago!



CHICAGO O'HARE AIRPORT customer review :  18 September 2014 by Victor Mang'Era    (USA)

Rating : 4/10

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Recommended

Very slow and long trip to the trains. Food options are limited and expensive. Signage poor and confusing. Security staff too busy chatting and joking amongst themselves instead of doing their job and clearing big queues. It could be different to US citizens though, but definitely an airport to avoid. Plus you have to have to clear and check in your luggage. I missed my connection.



CHICAGO O'HARE AIRPORT customer review :  15 September 2014 by P Ostaszewski    (Poland)

Rating : 0/10

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Recommended

I've travelled about 10 times to the US this year it was a nightmare. We flew into O'Hare on Saturday 19th July 2014. The queue for passport control was incredible long - they were told that it would be more than a 3 hour wait and it turned out to be a total nightmare for us. O'Hare is incredibly badly organised. We asked if there was a separate line for families with kids, but it was not. The people who were controlling the traffic were rude. How do you wait with two children under 10 (one 14 months old) in a queue that long after a 9 hour transatlantic flight? Dreadful. This is not the first time they or we have experienced long queues of this nature at O'Hare. Nothing seems to be done about it - why?



CHICAGO O'HARE AIRPORT customer review :  15 August 2014 by Andrew Middleton    (UK)

Rating : 5/10

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Recommended

Immigration for non US citizens at this airport has always been bad, but our last visit in July 2014 took us 2.5 hours. There were only two booths open to serve a massive snaking queue. Often they would stop to chat just to keep us all waiting a bit longer. It's not about security, it's just an opportunity for big brother to treat you as they please. And there's nothing you can do about it. They love giving passengers a hard time because that is there mindset. Welcome to the USA!



CHICAGO O'HARE AIRPORT customer review :  15 August 2014 by D Parker    (UK)

Rating : 0/10

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Recommended

My daughter and three little grand-daughters flew into O'Hare (they live in Chicago) late on Friday 8th August 2014. The queue for passport control was ridiculously long - they were told that it would be a 3 hour wait as 10,000 passengers on 25 flights had turned up around the same time. It turned out to be a total nightmare for them. O'Hare is incredibly badly organised. How do you wait with three children under 7 (one 4 years old) in a queue that long after an 8.5 hour transatlantic flight? Dreadful. This is not the first time they or we have experienced long queues of this nature at O'Hare. Nothing seems to be done about it - why?



CHICAGO O'HARE AIRPORT customer review :  8 August 2014 by Matthew Zhang    (USA)

Rating : 6/10

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Recommended

Flew to O'Hare on a trip from Lubbock-Beijing. The American Airlines Terminal is very large and takes a long time to get from one gate to another, the terminal, however, has a good selection of facilities and is quite clean. The check in was actually pretty fast and the counter agents were helpful, security however is the other way around, the lines are very long and slow, the staff working at security are rude and aren't very helpful. Not a good airport for accessibility, but has a good selection of food and retail services.



CHICAGO O'HARE AIRPORT customer review :  4 July 2014 by Alexander Johnston    (UK)

Rating : 0/10

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Recommended

My wife, my daughter and I flew into O'Hare in 2012 in order to go to a wedding. Admittedly our flight was late departing from Heathrow but when we arrived at O'Hare we had about 2 hours to spare before the departure of our connecting flight. That however wasn't enough time to get us through security and customs. We missed our connection. The information available was poor and only a few clearance desks were staffed. Our requests to be fast-tracked fell on deaf ears. My wife and I are both elderly and we had to stand for about an hour and a half in an over-heated terminal building as the "snake" slowly moved forward. We enjoyed our stay but I'm not going through that again.



CHICAGO O'HARE AIRPORT customer review :  19 June 2014 by Richard Pepper    (UK)

Rating : 4/10

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Recommended

Flew Heathrow to Chicago, then onward to Omaha. This required claiming baggage, passing through customs and immigration, then handing over baggage and transferring terminal. Fair enough, but it would have been better if the people collecting the luggage for the onward flight weren't just piling it in a corner (not exactly what you expect in these hyper-security conscious times), one of the shuttle trains hadn't been out of action and a TSA agent who decided that he wasn't happy with the location of the desk and adjusted it by less than an inch before every passenger. I think my colleague ticked him off by standing about 6 inches past his sign saying "wait here to be called forward" so he was making a point to slow everyone down. Very petty and a great first impression for my first trip to the US. Fortunately everyone else we met was lovely! Terminal 1 is pretty big with lots of small kiosks and a few sit down places, but lacks proper eating places as are found in Heathrow, Gatwick, Edinburgh, etc.. Flying back we wanted dinner but could only really get a snack.



CHICAGO O'HARE AIRPORT customer review :  5 June 2014 by B Aldridge    (USA)

Rating : 8/10

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Recommended

O'Hare is enormous and always busy, but in spite of that it is well organized. The signage is clear and easy to understand. The security line, which may look daunting at first, moves quickly. Once through any domestic security checkpoint, you can access all domestic terminals (1-3). There is a wide variety of places to eat and drink or grab something quick, at a broad range of prices. While not a shopping mall, like many newer airports, there are plenty of places to shop and browse. The Blue line train is an inexpensive and reliable way to get to or from downtown Chicago or its neighborhoods. I use O'Hare regularly and find it as tolerable as any airport - none of which I would describe as pleasant places to spend time. The main complaint I hear is from non-US citizens arriving at the International Terminal (Terminal 5) waiting in very long lines. I have experienced long lines when arriving as a non-citizen at airports around the world, so this does not appear to be a problem unique to O'Hare.



CHICAGO O'HARE AIRPORT customer review :  27 May 2014 by Emily Borowski    (USA)

Rating : 10/10

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Recommended

My experience was pleasant flying from ORD's newly remodelled Terminal 5. No hassles through TSA on the way out and no headaches coming back in. The new shops are lovely but pricey and it was fun passing time in the duty free shop. We did not encounter any rude or indifferent employees. What I liked best about my return through ORD is the passport control process. While the traditional process is still available, for US Passports they also offer (at no cost) kiosks that get you through the process much quicker. The kiosks are in the room after TSA's "Trusted a Traveler" portals; I made the mistake of trying one of those out first. Baggage and customs were a breeze too. So ORD is now my first choice if I'm flying international.



CHICAGO O'HARE AIRPORT customer review :  7 May 2014 by S Symon    (France)

Rating : 8/10

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Recommended

I travelled on AA, connecting from CDG and then transferring from Terminal 5 to Terminal 3 on an American Eagle flight to BWI. I was extremely nervous even though I had 2 hours to connect. I was amazed that it took me just 30 minutes to pass through immigration, customs, and security! Since my transatlantic leg was 40 minutes ahead of schedule, I was ready for my next flight before my first flight was even scheduled to land. Although the connections process was seamless and efficient, Terminal 3's L concourse is pretty dark and dreary and the facilities are nothing to write home about. Overall a positive experience.



CHICAGO O'HARE AIRPORT customer review :  6 May 2014 by C Denson    (UK)

Rating : 2/10

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Recommended

A chaotic and unpleasant experience I wouldn't want to repeat unless I had to. Very slow journey to and from airport on train to centre. Food options in terminal 5 very limited and expensive. Signage around airport very poor and confusing. Security staff too busy chatting and joking amongst themselves instead of doing their job and clearing big queues.



CHICAGO O'HARE AIRPORT customer review :  24 April 2014 by B Becker    (USA)

Rating : 1/10

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Recommended

Read many of the reviews here and agree to avoid this airport at all costs especially if flying International and connecting to a domestic flight. I was very lucky to get through Immigration-Customs in about 20 mins, just happened to be at the right place and time but I did notice behind me a very long line which I believe was for Non US citizens. I was lucky to get through Customs in the amount of time I did and I barely made my flight (had 1.5 hrs). Also the staff here seem to be very impersonal and not friendly - a sharp difference when you travel throughout Asia and Australia where them seem more willing to help. Unfortunate as for many visitors to the U.S. this will be their first impression and maybe their last. Terminal 5 and Terminal 1 seem to have plenty of Restaurant and shopping choices. Also the structure seemed to be updated. But didn't have much time here and was running from landing at Terminal 5 to catch my connection to Terminal 1. You have to take a train from Terminal 5 to the Domestic Terminals (keep in mind you also have to recheck baggage if landing here first coming from International) so if you have 2 hrs it may be just enough time.



CHICAGO O'HARE AIRPORT customer review :  15 April 2014 by Ted Funk    (USA)

Rating : 10/10

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Recommended

ORD is one of the world's busiest airports in terms of both passengers and aircraft movements, so it is to be expected problems might arise. I've been flying in and out of here for over 30 years and I love the place. Food? Depends where you go: Terminals 1 and 3 are pretty good, but Terminal 2 could use improvements and Terminal 5 has a long way to go. United and American Airlines are in terminals 1 and 3 respectively which explains why those have the best offerings. The security lines aren't all that bad and I find the customs officials to be pretty good. Also, ORD is fairly clean, something that most airports of its size and stature are not.



CHICAGO O'HARE AIRPORT customer review :  7 April 2014 by L Hammersmith    (UK)

Rating : 3/10

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Recommended

U.S. Citizens were let through immigration in minutes, the rest of us were kept waiting for 3 hours. We missed our connection, of course. What was truly offensive though was the lack of attention paid to this second group, only two booths were open (in contrast to 6 for citizens) and the officials had seemingly no concern for the steadily lengthening line. Amazingly, they would exit the booths to chat. I've never been treated this way in a U.S airport before. Shocking.



CHICAGO O'HARE AIRPORT customer review :  20 February 2014 by M Estrella    (USA)

Rating : 7/10

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Recommended

Yes, it is huge with incredible crowds, but terminals were relatively efficient, and the lines relatively short. Only problem I had was with a car starter at cab company who seemed to have no empathy for someone who was not familiar enough with the airport to realize that there is no Terminal 4. Other than that, the ground staff were very nice.



CHICAGO O'HARE AIRPORT customer review :  17 December 2013 by DS Rajan    (UK)

Rating : 0/10

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Recommended

Four hour wait to get through immigration so missed my connecting flight. Absolutely useless - no queue management or information, small children crying. Most emerging market airports are far superior.



CHICAGO O'HARE AIRPORT customer review :  16 December 2013 by V Heyes    (UK)

Rating : 0/10

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Recommended

The immigration performance at terminal 5 is the worst I have experienced anywhere in the world in my 30 years as a frequent international traveller. I landed at 2.10 pm, joined the long line for non US immigration at 2.25 pm and was finally processed at 4.45 pm. There were only 3 immigration booths open for non US travellers, whilst many more were open for residents and US citizens. The staff managing the lines were most unhelpful and bullied people along in a brusque manner. There were families with young children, elderly people clearly uncomfortable with the delay. At first I thought I was unlucky on this particular day, but frequent visitors in the line told me this was pretty true to form. I am a frequent traveller to the USA, and I can honestly say I have never had more than 40 minutes to wait at immigration at other international airports. If indeed this performance is typical, I will make it a point in future never to come in again through O'Hare on an inbound international flight. Baggage of course had been taken off the belt, and it took me another 10 minutes finding my bags, with no signage nor anyone there to ask. The delay meant I missed my pre-booked shuttle to downtown, and had to pay again for a taxi. All in all the experience was extremely poor.



CHICAGO O'HARE AIRPORT customer review :  10 December 2013 by R Locke    (UK)

Rating : 0/10

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Recommended

First time out of O'Hare and as a British passport holder we are normally good as a Nation for complaining. But my experience as a full fare paying First Class ticket holder on United Airlines out of Terminal One was just plain disgusting. Never seen so many uninterested employees. Self check-in when you have paid for a First Class ticket should be an experience above the normal, but here no. United have no policy to make you feel different whether you are. Coach or first? No disrespect to Coach, my normal travel would be by that means but just on this occasion I provided what I thought would be nice experience. So no directions given when I checked in, no mention that the First Class lounge was closed for refurb. So now with meal voucher and a couple of drinks vouchers I'm back down to Coach level facilities. I might as well purchased a day ticket for the United Club and saved $3000 on the airfare. Truly a well deserved low level expectation airline matched by an equally poor and run down airport. Avoid UA and avoid O'Hare, most of all avoid any First Class with UA because they see you no different from any other Coach passenger.



CHICAGO O'HARE AIRPORT customer review :  18 November 2013 by C Hepworth    (UK)

Rating : 10/10

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Recommended

I fly though O'Hare 2 or 3 times a year, I have never had to long to wait at customs / immigration, this year I have only had to wait 30 minutes each time, the TSA are friendly and polite, any cuts caused by the sequester seem to have been absorbed well, I see less TSA people sat round (probably on a break) then before the cuts, I have not had any problems at the airport over the years, the terminal is always clean and tidy. Departures at T5 at O'Hare has had a major upgrade in July, the old lines have gone and you now go though a bigger and faster screening area, they also found room to include a large duty free area after you pass security, there is a surprise! This seems to be where the old food court used to be, all the food courts that were on the upper level at T5 are now airside and the prices seem to be a little lower than last year. T5 is the best of all the terminals at O'Hare since it is smaller then the others, so there is less walking time to get around it, the car parks are just outside and Coach USA are outside every hour, they offer good value travel, (go their web site to see where they go), the train to other terminals comes around every 10 minutes and takes a few minutes to get to T2, the roads around the airport can be confusing, but that can be said about most airports.



CHICAGO O'HARE AIRPORT customer review :  5 November 2013 by J Body    (UK)

Rating : 3/10

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Recommended

We flew home from here after a recent holiday. We had flown out of London Heathrow and found the contrast quite surprising. Upon arrival we self checked our bags which was fairly straightforward. We were then unsure which way to go for security. One member of staff directed us to the wrong place but we eventually found where to go. There was a long queue, although it did move reasonably quickly - it probably took about 15 minutes. One thing that surprised us was that under 12s or over 70s did not need to remove their shoes for security checks - surely if someone is a risk, everyone is a potential risk no matter their age? Once on the concourse we were unsure where to go and wait. There is basically a long corridor with a few shops and nowhere to sit other than the departure gates. We therefore had 3 hours to kill and not a lot to fill the time with. I would have happily browsed a shopping area and probably spent some money on last minutes gifts. It also felt odd having no designated sitting area prior to our gate being open. Not a user friendly airport considering the amount of time you need to spend there.



CHICAGO O'HARE AIRPORT customer review :  1 November 2013 by H Brooks    (USA)

Rating : 3/10

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Recommended

Today was my first trip to O'Hare in nearly 20 years. I've avoided it like the plague, always opting for Midway when having to fly to a Chicago for a reason. Too big, too inconvenient, too impersonal. Today, I had no choice, and I was curious to see if it had changed. It hasn't, except for appearing more crowded and run down than I remember. I always liked Chicago for the friendliness of its people, but I can only assume that most of the people who work at O'Hare are not from this area. Unsmiling, tired looking, indifferent employees who seem pained to have to engage with you. They all look like they hate their jobs, and why wouldn't they? If I had to work here and have to deal with these same people on a day to day basis, I'd be unhappy too. Back to Midway, at any cost! BTW, I am only talking about a Terminals 1 and 2, United's terminals. The others might be great - I wouldn't know.



CHICAGO O'HARE AIRPORT customer review :  23 October 2013 by J Becker    (USA)

Rating : 8/10

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Recommended

I really have no problem with O'Hare. It's a mess getting to the airport, but traffic is hardly their fault. There's wifi here and outlets spread around. The food's not that great, but it's an airport. I always breeze through security, so I don't really have a problem. Employees seem very friendly, especially for Chicago. I think this place gets a bad rap.



CHICAGO O'HARE AIRPORT customer review :  14 October 2013 by Paranj Kalyani    (USA)

Rating : 1/10

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Recommended

I've been through this airport twice now (transferring from domestics to international the first time and from international to domestic the second time). My first experience was decent; not bad, not enjoyable. This airport is very confusing and cumbersome to navigate and the staff is not very approachable. The train system is a good addition though. Not much to do here if you have a long layover. Inadequate dining options and it is hell to find an electric outlet for charging needs. Some bathrooms are very dirty. The second time around, this airport made my life a living hell. I had been traveling for almost 30 hours and when I landed here, I was greeted by a long immigration line. Took almost an hour and a half to clear immigration all the while putting up with the extremely rude and seemingly arrogant staff. You get treated like vermin here. Baggage claim was smooth and I was happy to get out of the airport. This airport is so bad that it has made me question my decision of flying Etihad (which is a great airline) just because all their planes flying to the US initially land here! Avoid unless necessary.



CHICAGO O'HARE AIRPORT customer review :  11 October 2013 by A Yorath    (UK)

Rating : 2/10

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Recommended

I am a British citizen and have visited Chicago many, many, times over the past 20 years and usually felt welcome. However this fine city is now totally let down by the incompetent management of arrivals procedures at O'Hare, Terminal 5. The reality that I experienced on arrival into O'Hare T5 on September 24 was anything but welcoming. There was a 2 hour line for immigration followed by indifferent/rude airport and airline employees in the baggage claim area. Ironically in the weeks before this visit, Chicago was being promoted as a welcoming tourist destination in commercials on UK TV networks. I fully understand that the Mayor's tourism dept. does not control the activities of Dept. of Homeland Security or airline employees and while I can respect that immigration procedures are very necessary for the security of US borders, it is completely ridiculous to use resources to promote the city in overseas TV markets but then not adequately resource immigration procedures to facilitate those visits. Right now flying into O'Hare T5 = undesirable experience.



CHICAGO O'HARE AIRPORT customer review :  1 October 2013 by Ramon Sando    (Mexico)

Rating : 0/10

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Recommended

This is by far the most disorganized airport visited in my life, long lines everywhere, slow and rude officers, no air conditioning, dirty bathrooms.



CHICAGO O'HARE AIRPORT customer review :  17 September 2013 by Colin Gorman    (UK)

Rating : 5/10

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Recommended

Flew DUB-ORD-SNA and on this occasion ORD was a breeze to connect to onward flight as I had already pre-cleared Customs/INS at DUB (AA Flight) so it arrived at T3 (Domestic) and only had to walk about 6-8 gates for next flight also from T3, whole process only took about 15mins which beats hands down the 3hrs plus you can normally expect at ORD for INS/Customs/Transfers etc.



CHICAGO O'HARE AIRPORT customer review :  12 September 2013 by D Ash    (USA)

Rating : 4/10

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Recommended

Good points: Automatic toilets - seat covers change automatically. Conveniently located. More flights compared to midway airport - more options and flexibility. Bad points: Very rude, careless, anti-social airport staff. TSA agents as someone said bark at you. International ticketing agents are mostly good. Confusing directions to terminals, ticketing areas and parking lots. Insufficient announcements on gate changes and inadequate seating in front of many gates. Insufficient charging outlets. No free Wi-Fi and customer service for missed flights and cancellation inadequate. Have to wait hours to re-book flights. Delays to go through immigration and catch connecting flights. Chaotic. Parking close to terminals $50 a day. Old and smelly underpasses connecting terminals.



CHICAGO O'HARE AIRPORT customer review :  1 August 2013 by Ken Jenkins    (UK)

Rating : 0/10

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Recommended

It has got to be the most disorganised airport I have been through. We landed at the international terminal and went through immigration and customs and made our way to the domestic terminal to catch our next flight. It was only because we had a rough idea of where to go from a previous experience that we got to the front of the queue to go through security into the domestic terminal. Two lines were open of about 15 lines checking passports and hand luggage. Shortly after we got to this stage there must have been at least 150 people behind us. I am certain some of these poor people must have missed their connections. 3 years previous we had 1.45 hours to do the same thing and missed our connection because there were not enough security lines open. We sat in the airport for 8 hours waiting for a flight. Allowing time for immigration, customs, trekking to the other end of the airport and going through the inefficient security gates you require at least 4 hours. The last flight to come home was very disorganised, we changed gates twice and no one seemed to know what they were doing. After all this I don't suppose any one will take any notice.



CHICAGO O'HARE AIRPORT customer review :  18 July 2013 by G DeVerteuil    (UK)

Rating : 6/10

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Recommended

Flew into ORD July 5, and returned to UK on 13 July. Was pleasantly surprised by speed of customs/immigration at T5 around 10am, as I was able to use the 'Green Card' line as a Canadian citizen. Very quick connection to Blue Line and into Chicago. On way back, flew out of T1, very disappointed with the sole duty free shop - ridiculous!



CHICAGO O'HARE AIRPORT customer review :  16 July 2013 by Jim Jackson    (USA)

Rating : 0/10

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Recommended

I have flown internationally many, many times but only through San Francisco. This week my wife and I had to go through Chicago's O'Hare and it was horrible! For some reason the people that run the immigration and customs have decided to automate the process, yet they still had bungling fools directing people and checking documents. The people checking documents, who we assumed were immigration officers, had no clue. The immigration people took our customs paperwork, which are usually taken by the customs officers after you get your baggage. Several immigration officers had piles of them on their check-in desks. At immigration they make you go to a computer that scans your passport, then takes your photo. If you are travelling with someone it takes theirs along with yours. We then get a major surprise: one officer is checking everyone's baggage, all 300 of us from the flight from Germany! The line is very long and very slow. I can only imagine some older couple getting extremely stressed out by this process.



CHICAGO O'HARE AIRPORT customer review :  27 June 2013 by Kevin Focke    (USA)

Rating : 1/10

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Recommended

The lack of outlets for charging accessories is absolutely ridiculous in 2013, every location to grab a drink had no availability. Airport needs a serious update.



CHICAGO O'HARE AIRPORT customer review :  22 June 2013 by Mike Chamberlain    (Scotland)

Rating : 0/10

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Recommended

Just flown international out of Terminal 5. The facilities in the departure lounge are almost non-existent. There is a small Korean cafe, a Mexican cafe with small bar and two bar carts. Apart from buying sandwiches and soft drinks from shops, these are the only means of eating and drinking. Nothing warns you about the lack of facilities before you go through security. When you complain, you are just told that other facilities will be available at the end of the year. This is of no help when you are looking for a meal. The two small cafes are so busy that they are now doing take-aways. It says it all when there are very limited facilities for eating and drinking but there is a large duty free shop.



CHICAGO O'HARE AIRPORT customer review :  21 June 2013 by S Tomblin    (USA)

Rating : 10/10

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Recommended

We recently flew into O'Hare airport when we arrived from Charlotte, NC. We had a late night arrival. So, late that nearly everything was closed. The restrooms, thankfully, were not and they were spotless. We were able to Locate the Blue line to get to our destination. A man helped us to figure out what to do once we got there. On our departure from Chicago we were able to print our boarding passes, pass through screening and the ticketing area in about 15 minutes. There were many food vendors and stores we could buy food from and we even saw that you could get a massage. We had to wait about an hour, but it was not an unpleasant wait. The NSA staff and airport staff were all pleasant and helpful.



CHICAGO O'HARE AIRPORT customer review :  10 June 2013 by N Brown    (USA)

Rating : 0/10

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Recommended

Very old, very outdated, very antiquated. The long lines, the shuttling between terminals, the lack of plugs for cell phones and lap tops and the rude staff was enough to make me never go through there again. Please update this tacky monstrosity and modernize it.



CHICAGO O'HARE AIRPORT customer review :  1 June 2013 by J Becker    (USA)

Rating : 7/10

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Recommended

Generally I complain about Chicago's airports, but this time I had no issues. Staff was quick and efficient and I was able to be through everything very rapidly. Luggage was quick and waiting for me upon my return, no problems at all. Food choice could be better.



CHICAGO O'HARE AIRPORT customer review :  23 May 2013 by S Hirst    (Canada)

Rating : 0/10

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Recommended

Terminal 5 is an absolute nightmare for non US travelers. United booked my flight with a 1.5 hrs connection. Flying out there was a uniformed man who called passengers off our flight to a free immigration booth after waiting for half an hour. Since there were many hundreds of people jammed into the immigration hall, we would never have made our flight. Coming back, no such luck. After waiting for 45 minutes in the incredible line up which appeared to consist of a thousand people I pleaded with the girl directing US residents and she let me into this line. After picking up my luggage and re checking with united, I had twenty minutes to get to terminal 2 before my flight left. I still had to go through security in terminal 2. I made it, just, but my baggage didn't. How can they possibly justify having two customs officials to deal with this enormous number of people.



CHICAGO O'HARE AIRPORT customer review :  20 May 2013 by Stuart Ward    (UK)

Rating : 1/10

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Recommended

We passed through this airport twice in a week, once from UK and then from Mexico. On both occasions we were met by huge queues for passport check, both times taking 2-3 hours to get through. As we made our way towards immigration we were ordered by a young lady to 'stand against the wall', get against the wall'. We queued there for about 45 minutes before getting to a hall best described as a cattle market, crammed with hundreds of visitors. People were taking photos of the unbelievable crowd. Only about 1/3 of passport desks were manned. It took 2 hours to get through the queue plus the 45 minutes in the corridor. Many people were missing connecting flights. When they asked staff what they should do they were rudely told, 'stand in line, there's nothing you can do, you just have to catch the next one'. I guess for some that meant spending the night in the terminal. One parent tried to offer food to their bored child, only to be ordered to 'put that food away- no food', because they were using sniffer dogs. There was not a hint of courtesy, politeness or helpfulness in any of the staff. US citizens seemed to be getting through in about 15 minutes. This was obviously not an isolated incident since it was the same on both occasions we passed through. This is the worst airport I have ever passed through. They should not be allowed to take international flights if they think it is reasonable to treat the passengers this way.



CHICAGO O'HARE AIRPORT customer review :  6 May 2013 by Neill Ward    (UK)

Rating : 9/10

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Recommended

We arrived from UK with about an hour to get off the British Airways flight, get through immigration, collect our cases, hand them in again and get to the next terminal by the transit train. As we taxied to a stop the pilot said all those with immediate connecting flights would find an orange envelope on the wall when we got to the end of the airbridge, just wave this as we went through the airport and we be rushed through. I have to say it all worked like clockwork. As we approached immigration a lady directed us into a short queue of about ten people. (The main queue snaked around for several hundred yards). We were through in about ten minutes and, although our luggage with the red labels came after numerous ones without, we found the new bag drop counter and jumped on the train to the next terminal. Our flight boarded whilst luggage was still turning up on the tarmac but when we arrived at New Orleans. The success of this was due to having both flights booked by BA so they were responsible for getting us to the final destination. From previous reports I had read of Chicago I had no faith in making New Orleans on this last flight of the night so I can only say thanks to BA and the staff at Chicago for making the experience efficient and pleasurable.



CHICAGO O'HARE AIRPORT customer review :  6 May 2013 by W Wallace    (Scotland)

Rating : 0/10

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Recommended

Arrived at O'Hare from London yesterday to face longest immigration line that I've ever seen in many years of travelling worldwide. In essence, it took me 3 hours of waiting to be processed! Yes, I repeat 3 hours! I can only say that I was appalled to be treated so badly. Is this the way to treat visitors to the US who are a vital source of revenue for the country? I love Chicago and the US but was very disappointed by the complete disregard for visitors shown by US Immigration management. The solution is simple: employ more people and have sufficient staff on at busy times. The people who were in that line yesterday all went away with a very bad impression and will no doubt avoid flying into Chicago in the future.



CHICAGO O'HARE AIRPORT customer review :  2 April 2013 by D Jette    (USA)

Rating : 5/10

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Recommended

Got to airport 2.5 hrs early for an early evening American Airlines flight to Tampa. T3 security was good (got through in 20 minutes), but our gate (K1) has virtually no seating. Gate is located right outside security, but there were less than 50 seats at the gate, which is typically used for mainline flights. Most other gates have sufficient seating, however. There is a decent choice of food, but the majority of it is (at least in T3) located in a food court where Conc. H and K split off from each other, and could possibly be a 5 minute walk to the food court, not to mention the wait to get your food.



CHICAGO O'HARE AIRPORT customer review :  14 January 2013 by M Tong    (Singapore)

Rating : 8/10

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Recommended

I read all the recent reviews and thought ORD would be horrendous, but contrary to the reviews, the airport worked well! My family of 4 arrived in T5 on Sunday 30 Dec 2012 afternoon, after more than an hour's delay in Heathrow, London, due to a technical fault with the aircraft, and half expected to miss our flight connection as our original transit time was only 3 hr. Well, we got through Immigration in 45 mins (we are all non-US citizens), retrieved our luggage from the carousel without a hitch and passed them to the United Airlines staff waiting there. We got to Concourse C for our flight to Atlanta, albeit with only 20 mins before scheduled flight time. We didn't meet any unhelpful or brusque staff and we were pleasantly surprised that the airport's transfer systems (for luggage and passengers), all worked as they ought. As a bonus, the airport also has a good choice of dining places, plus the fun brachiosaurus in Concourse B.



CHICAGO O'HARE AIRPORT customer review :  8 January 2013 by Agata Staniak    (USA)

Rating : 0/10

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Recommended

The worst airport I have transited through. If you're coming to the USA through this airport, and you're not a citizen or a green card holder - avoid. I transited through this airport twice, and each time the wait at immigration was over 2 hours. If you don't want to miss a connecting flight, you need at least a 4 hours layover to be on the safe side. I missed a flight and the airport personnel refused to help me to make it on time.



CHICAGO O'HARE AIRPORT customer review :  19 December 2012 by H Lee    (USA)

Rating : 4/10

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Recommended

Flown into Terminal 3 and then waited for others at Terminal 1/2. Although it is not a fault of anyone, this airport is just unreliable especially in the winter, anyone can lose connections due to delays that can be triggered not just by snowfalls but also by mere rains coupled with low visibility. I was affected by exactly that, and ended up arriving at O'Hare an hour late. Airport's location itself is already a reason to avoid this airport especially for connections. The airport offers a cheap rail link into the downtown in addition to the expressway option, and considering the frequent congestion's on the expressways around Chicago, sometimes the metro option is a must for travelers. Except for T5 - the international terminal - the other terminals are also nicely grouped together in the central terminal area so walking over to a different terminal is not that difficult at all, there is a free and efficient Airport Transit System that links all terminals and the remote parking lots. The terminal facilities, however, can have some upgrades to be more appealing. Airside had seating available for passengers around each gate, but landside had a very limited number of benches. The wifi was not free and even when I wanted to pay for it the signal was not even strong. The power ports were virtually non-existent. Flight information displays were lacking both in terms of its quality and its size. Information was incorrect for some delayed flights. Some flight information was not even clear as to which terminal they were expected to depart/arrive, many first-timers would be in trouble finding their ways to the correct terminal/gates. Other aspects of evaluation seem to be on par with or slightly worse than most other major airports in my opinion. In short, I would discourage others from flying in and out of ORD unless it is unavoidable (e.g. Chicago is their final destination). Except for the superior availability of flight options from United and American, I would always choose other major hubs over ORD.



CHICAGO O'HARE AIRPORT customer review :  19 December 2012 by J McCough    (USA)

Rating : 0/10

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Recommended

The Immigration at Chicago O'Hare is an embarrassment for both Chicago and USA. The level of service has declined to the point that it took us over one hour to clear immigration - I have flown in and out of O'Hare since 1971. In Terminal 5, there are 34 lanes on each of two sides. Of the 34 lanes, about 5-6 were manned for Visitors, while 1-3 were manned for Residents. One of the agents decided to take a 30 minute break while several hundred of us waited in line to clear immigration; leaving only 2 agents plus the one agent handling the Global Entry lane. When military personnel filled one of the lanes - not a complaint - that left one lane for the remaining hundreds of passengers. When the agent told the young woman keeping order not to sent anymore people to his lane that left zero lanes! Finally, one of the 5-10 agents who were standing in the hallway opened a new lane and the women returned from her break. It was so bad that many of us requested to talk to a supervisor - he or she never came out. I would avoid Chicago O'Hare if I was traveling to the USA and had other choices.



CHICAGO O'HARE AIRPORT customer review :  23 October 2012 by Richard Hodges    (UK)

Rating : 5/10

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Recommended

After my earlier positive review (10 Oct) about coming IN to Chicago and then an internal flight to Savannah from O'Hare on another day, we did the O'Hare - London Heathrow return. Whilst not quite as horrendous as we were told, when in the security queue (2 x-ray/security machines for the whole of International / Terminal 5 departures? Really?) that there were no restaurants past security. So we found something dreadful to eat at what passes for the truly laughable 'food court' in Terminal 5. Then found some much more acceptable offerings when we got through security. The International Departures part of Terminal 5, Chicago O'Hare is fairly grim (and that is putting it mildly). All I can say is get something to eat before you get to Terminal 5, and take a good book / Kindle. There's nothing to do after Security. Come on, Chicago - you're a great city - have an International Airport that matches.



CHICAGO O'HARE AIRPORT customer review :  18 October 2012 by R Newcombe    (UK)

Rating : 5/10

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Recommended

We were delayed 2 hours at immigration with long queues of tired passengers. The staff marshalling us into the lines were not interested in providing any comfort or words to ease the frustration. The immigration officials were slow and limited in number to make things worse, I realise that the staff were merely doing their jobs and cannot be expected to hurry up the process, so I blame the management of the area and the processes involved. If this situation is a continuing one then surely some way of improving the process, more staff at peak times, for example, should be used. The stats for arrivals are no secret the airlines know the figures, so why don't the immigration department official do something about it. Or maybe nobody really cares whether we visit again or not!



CHICAGO O'HARE AIRPORT customer review :  15 October 2012 by Carl Gustav    (Sweden)

Rating : 2/10

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Recommended

Terminal 5 (international) at O'hare is one of the worst places to fly out of. The facilities including places to eat are limited to a duty free shop, souvenir shop, and 3 fast food restaurants and a small Bar that surround a depressing seating area. The security checkpoint is very slow and on a busy day you could end up standing in line for over an hour. After the security there are no restaurants, or fast food places whatsoever. Just a couple of kiosks and news stands. The domestic terminals at O'hare are way better and have tons of options for food etc, so it's surprising that they don't try to make the international terminal a bit more accommodating.



CHICAGO O'HARE AIRPORT customer review :  10 October 2012 by Hunter Bigham    (USA)

Rating : 3/10

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Recommended

Absolutely no working electrical outlets in T3 Concourse G. I tried eight gates and could not fine any live outlets. Seems like a small thing, but delays and cancelled flights mean you need computers and phones longer. I could get no work complete because my batteries died while awaiting a flight.



CHICAGO O'HARE AIRPORT customer review :  10 October 2012 by Richard Hodges    (UK)

Rating : 7/10

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Recommended

After awful reviews of O'Hare it was with some trepidation that I flew Heathrow - O'Hare, and O'hare to Savannah. Whilst we did have to wait a while to get through passport control, security, baggage retrieval etc we were at our downtown hotel within 2 hours of landing. And whilst not exactly service with a smile it wasn't the worst experience either (Newark, hang your head in shame). O'Hare to Savannah was a breeze on a busy Monday am - smiley helpful check in staff, and very nice security people. Not much to do when through security but at least there's a variety of eating places. Not what I was expecting.



CHICAGO O'HARE AIRPORT customer review :  13 September 2012 by Ole Troelso    (Denmark)

Rating : 1/10

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Recommended

I landed and had two hours to connect. Barely made it, and only because I had no checked luggage. There were 3 lines at immigration. The busiest was for transit passengers, and this had the fewest staff, 3 inspectors and one was missing several times. I was standing in line with hundreds of people all getting more and more desperate, as they were transit passengers and many needed to get on with it. Why did the supervisor not shift some of the passengers to the green card line, which was moving at a good pace? They did not do that, before the green card line was completely empty. Will do my best to avoid Chicago in the future!



CHICAGO O'HARE AIRPORT customer review :  11 September 2012 by S Watson    (UK)

Rating : 1/10

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Recommended

No signs anywhere, 3 hours to go through immigration, filthy toilets, and staff who obviously couldn't care less. I will make a serious effort to never see this place again.



CHICAGO O'HARE AIRPORT customer review :  25 August 2012 by P Goddard    (UK)

Rating : 5/10

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Recommended

When we arrived on a flight from LHR there was a long walk to immigration. Luckily, the flight before us had just about gone through and we were one of the first people off the plane so we got through in about 10 minutes. After clearing everything and at the exit, there were no signs to where the Car Rental Shuttles are and there was no one about to ask. For our return flight, the walkways around check-in were very narrow and congested. The queue for security was very long, with a wait for about 20 minutes, with 2 lanes for 'normal' people and 1 lane for business/first class. The staff just waved their fingers at you without even looking at you. Airside, there are no restaurants, and the only place you can get food from is a small, open shop. At the gate there is also few seats, lots of the passengers sat on the floor.



CHICAGO O'HARE AIRPORT customer review :  22 August 2012 by J Fissore    (USA)

Rating : 2/10

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Recommended

Facilities are disastrous (filthy/dirty restrooms, malfunctioning AC system, even broken escalators), security officers have no respect to passengers whatsoever, staff in general are rude, delays occur all the time (even at 7am when there are only 3 planes on the runways). There is almost no gate or flight information, public transportation is a joke, and you often have to walk long distances to reach the correct gate. The only redeeming value is the quality and variety of eateries offered. In short, O'Hare is a disgrace to the city of Chicago.



CHICAGO O'HARE AIRPORT customer review :  1 August 2012 by H Melby    (Norway)

Rating : 1/10

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Recommended

An absolutely horrible airport to transit through, especially if you're coming off a domestic flight (in my case Denver) and transiting to Europe. I got off the plane and there was absolutely no information anywhere about where to go. I had to walk all the way to one end of the terminal to find a flight overview, but those were only for that particular terminal and hence terminal and gate information for next flight was not on there. I had to ask for help at a random gate (where I had to say "excuse me" 4 times before any of the employees bothered looking at me). I was eventually directed towards terminal 5. After getting to terminal 5, which was a bit of a project in itself, the line for security clearance stretched for about 100 meters without any organization whatsoever. In line, I talked to some people who were going on the same flight who had had the exact same issues as well. The staff are also the rudest I have ever encountered, even against the people standing in the business/first class line. No matter how good of a stay you might have had in the US, this airport will almost not make you want to return anytime soon. In summary, a poorly organized airport with a horribly rude staff. Avoid transiting through this airport. If you have no other choice, make sure to at the very least have 2 hours between flights.



CHICAGO O'HARE AIRPORT customer review :  2 July 2012 by Juliana Madrone    (USA)

Rating : 2/10

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Recommended

I will try to never fly through Chicago again. Everyone I have met here has been rude! Except for one security gentleman as we left customs to go to another terminal, a gentleman whose service and kind attitude really stands out against everyone else's amazing rudeness. Even the ladies in our first class lounge, who couldn't explain to me how it works as it's my first time in such a lounge, but instead treated me with curt responses and no niceties. I am returning home from overseas and am really tired already. This kind of treatment is undignified and absolutely unacceptable.



CHICAGO O'HARE AIRPORT customer review :  25 June 2012 by Simon Castleman    (UK)

Rating : 1/10

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Recommended

Nearly 2 hours in immigration 4 people manning 15 channels don't they know there are wide bodied jets inbound with passengers. I use to come through ORD 3-6 times per year and its getting worse. Barely had enough time to make my connection and then when I get to terminal 1 the security queues are taking 40 minutes to process and that was the premium channel. A bad advert for the US and worse for O'Hare. If you have the option don't enter the US via Chicago.



CHICAGO O'HARE AIRPORT customer review :  19 June 2012 by S Huffman    (USA)

Rating : 1/10

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Recommended

This process is very broken. They had two lines US visitors and US citizens, Canadians and people with Green Cards. The issue was very simple the US Citizens flew by and could have been processed in matter of seconds. The people with Green Cards had to go through a lengthy interrogation. Take a hint from grocery stores - for the people with the fewest items open an express line. I waited in line for 1.5 hours to take 2 minutes to process.



CHICAGO O'HARE AIRPORT customer review :  1 June 2012 by S Fortes    (UK)

Rating : 1/10

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Recommended

This airport needs to do something about its immigration and customs officers. After arriving on a slightly delayed fight from Manchester and despite the best efforts of American Airlines agents in giving out priority passes we missed a connecting flight. Firstly the immigration officer managed to mess up the finger printing on mine and my wife's passports and with a curt' you can come in' to me 'but she can't to my wife accompanied by a pointed finger. I tried to explain to him what had happened but he was not interested and we had to go and sit in a room with other none desirables. On speaking to a supervisor the problem was sorted out. Next was the customs officer, after we were directed the wrong way he proceeded to shout and point at us in front of many other people, I suspect this was the first time he has worn a uniform and has been in a position of power, if this is the welcome you can expect on arrival at Chicago the I will avoid flying there at any cost. On our return flight they managed to direct us to the wrong terminal and only just made our flight, thankfully the passport control officers were much more efficient and polite. On return to Manchester we saw how much more polite our immigration officers were to visiting US passport holders.



CHICAGO O'HARE AIRPORT customer review :  15 May 2012 by Willerslev-Legrand    (UK)

Rating : 2/10

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Recommended

It is normal to wait 2-3 hours at immigration which is very tiresome when you have already travelled for many hours. There is a total lack of security officers and obviously little or no organization. The management says it is a question of security but in reality it is impossible to hide how badly organized O'Hare immigrations is.



CHICAGO O'HARE AIRPORT customer review :  15 May 2012 by Gerhard Tillmann    (Germany)

Rating : 3/10

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Recommended

The longest wait at immigrations I have ever experienced: over 3 hours. For a while, only one booth was staffed for hundreds of people standing in line including mothers with children, elderly persons in frail physical condition. Many missed their connecting flights. A nightmare.



CHICAGO O'HARE AIRPORT customer review :  9 May 2012 by C Maryon    (USA)

Rating : 5/10

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Recommended

2.5 hours immigration queue delay with 3 staff manning the area, sometimes only 2 staff. With 400 or so people waiting this is very tiring and time consuming after a long flight. I understand that safety and security are vital but a few more staff present might have speeded up events at immigration. It seemed that the staff do not work as a team very well as we are asked to stand here, then another person says no, stand over there in that queue. Upon leaving the US, the process was much faster and the staff seemed more friendly. Other than that I had a great vacation.



CHICAGO O'HARE AIRPORT customer review :  24 April 2012 by Pablo Martino    (USA)

Rating : 1/10

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Recommended

Have stood in line more than once to get through security for over an hour. They almost always have half the lanes closed and force customers to stand in line. Security personnel have grouchy looks on their face, do not say hello, do not smile, and bark commands at you like you're a dog. Absolutely horrible!



CHICAGO O'HARE AIRPORT customer review :  24 April 2012 by Indranil Chakrabarty    (Australia)

Rating : 8/10

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Recommended

United terminal is modern. Policemen on the beat can be rude, unfriendly and downright intimidating. ORD staff are generally friendly. International arrivals hall a dump. CTA station to Cumberland is on the lower level and is nice and clean. I prefer travelling to the loop/North Michigan Avenue on the EL train. Report at least 4 hrs early for check-in.



CHICAGO O'HARE AIRPORT customer review :  5 March 2012 by Ramon Fretz    (Switzerland)

Rating : 3/10

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Recommended

In transit from Zurich to Minneapolis via ORD. An ordeal. Long waiting lines at Terminal 5 for immigration. Very slow security process in Terminal 1 for my connecting flight. Connecting time was just sufficient to get from plane to plane just in time (almost 3 hours). Lack of efficiency makes ORD a bad place to connect. The only nice thing were the friendly people at immigration and security.



CHICAGO O'HARE AIRPORT customer review :  3 February 2012 by T May    (USA)

Rating : 3/10

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Recommended

Stopped here with United on my way to Roanoke (ROA) from San Francisco (SFO). This is the one to avoid. When I landed, the plane took 20 mins to taxi to the gate because of the terribly organized runways. I came to find that although the terminal (Terminal 1) was clean and had plenty of eateries, most were too expensive. After passing that little conglomerate, eateries are next to none so it took awhile to find a decently-priced place. Finding a restroom was nightmare. I had to find Terminal 2 which took even longer than the restroom thanks to an appalling lack of signage. Terminal 2 was far too small to hold all the passengers necessary and indirectly because of that, it was appallingly dirty. The flight to Roanoke got caught in traffic. There is no next time for this airport, I'll use Midway if I have to.



CHICAGO O'HARE AIRPORT customer review :  20 January 2012 by Angelo Tzarevski    (South Africa)

Rating : 7/10

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Recommended

Security (as with any US airport) takes a while and there are usually long lines. Shops and restaurants are very limited (even at T5, the international terminal). Transfer between terminals means that you need to clear immigration and customs and either take the bus or the monorail train, which means that you then need to go through TSA security again. Facilities are nothing special and the terminals are generally long and narrow, hence no sense of spaciousness.



Chicago O'Hare Airport customer review :  8 September 2011 by John Bolding   (USA)

Customer Rating :  1/5

1 Star Rating   

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The airport is large, mostly clean, with long security lines. But that is all ok. The thing that is not ok is that they charge for WiFi access. They have large signs that proclaim the easy use of WiFi, but in fact, they charge $10 per day to access. This lack of basic Internet services is enough to prompt me to take my business away from Chicago.


Chicago O'Hare Airport customer review :  4 September 2011 by Frederic Elter   (France)

Customer Rating :  2/5

2 Star Rating   

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Terminal 2 - check-in and security lines ok, but a long and dull wait for your flight if you are not a gold card fidelity member. Restaurants are limited and far too crowded along with the waiting areas.


Chicago O'Hare Airport customer review :  25 July 2011 by Bob Motto   (UK)

Customer Rating :  1/5

1 Star Rating   

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International T5 arrivals needs more attention, arrived from LHR at immigration there were long lines. It is a very hot area so frustrations do start appear with tired passengers. Authorities know what flights are arriving, there should be enough people on duty to meet the demand as it is not a great first impression. Transferring between terminals needs to be improved having to leave airside to go to your connecting terminal and then go back through TSA security. I had to line up for over 1hr to go through security so with the hour long wait for immigration & the hour wait to line up and go through security you need at least 3hrs if you are transferring to a domestic flight. O'Hare does need to have an Air Side transfer to reduce lines for security in the terminals otherwise passengers will start to go to other gateway airports.


Chicago O'Hare Airport customer review :  5 July 2011 by Barry Byrne   (Ireland)

Customer Rating :  3/5

3 Star Rating   

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Chicago T5 for international flights is a poor facility for such a major city. Firstly the long narrow design often means long walks, to check in, back to security in the centre, and back to the gate. Routing to the CTA train is not very well signed, yes it gets you to the shuttle tram fairly well but after that getting off the tram at T1 or T2, signs are geared only to passengers flying from that terminal, not passengers en route to the CTA city train on the Blue line. Surely not impossible to deal with this likely eventuality. Indeed T5 passengers are probably more likely to use CTA than the domestic arrivals. Security queues outbound at T5 can be really awful, it took 1hr last Tuesday, for no obvious reason. Some queues moved faster than others, the one on the left next to the food court (a very small basic facility) was slowest as it was always used to pass flight crew to the top of the line. Airside there are only tiny shopping facilities, no newspapers except from those machines you see on the street, a small selection of mass market magazines. Of course if you want food, go somewhere else or bring it with you. An extraordinary lack of initiative to ignore selling to passengers with long wait times. There are very few seats at the gates, even though more seats could be accommodated. Even less seats if you have to wait groundside. Air conditioning is weak, particularly at check in, where the sun heats the facility. It is bright and clean however and some of the art work is worth a look.


Chicago O'Hare Airport customer review :  28 June 2011 by Jacob Roswell   (USA)

Customer Rating :  2/5

2 Star Rating   

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Warning to O'Hare visitors. There is a group of scam artists that might approach you with a very sad story about being stuck there and needing money to get home for a funeral - sick mother - doctors appointment. This has happened to me three times in the last year. Don't give them any money! If the airport would be as diligent about these people as they are about harmless homeless people O'Hare might be more tolerable!


Chicago O'Hare Airport customer review :  31 May 2011 by Matt Smith   (UK)

Customer Rating :  1/5

1 Star Rating   

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Arrivals absolutely terrible experience - waiting 2hrs 15 minutes in a hot and stuffy passport control queue. They only had 4 people manning the desks while the non US-Citizen queue was 500 people. Departures - dreadful sign posting when trying to move between the CTA and different terminals. Shopping facilities quite poor in the departure lounge.


Chicago O'Hare Airport customer review :  29 May 2011 by Tanya Bailey   (UK)

Customer Rating :  3/5

3 Star Rating   

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For an international airport this has got to be one of the worst for lack of facilities for outgoing passengers. Immigration is great with very friendly & courteous staff who, despite the long wait & heat, manage to raise a smile with even the most weary passenger. The International terminal needs to update it's catering facilities both landside & airside with only a very small food court landside and a sandwich shop airside selling a few duty free items. Surely someone would have seen $ signs & created more retail outlets on both sides for such a captive market? Perhaps they should take a look at LAX or LHR & see how much money there is to be made in providing customers with better services?


Chicago O'Hare Airport customer review :  29 May 2011 by John Clift   (UK)

Customer Rating :  3/5

3 Star Rating   

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Overall it is not too bad, previous comments about inter terminal transfer are not quite right as the monorail runs to all terminals. Access to down town via the subway is good and quick. The biggest issue is in T5 and that is the almost absence of any decent retail outlets (food and drinks etc) either side of the gates. Like all US airports security and internal long haul to short haul domestic flights is an absolute pain that needs a goof two hours for the uneducated.


Chicago O'Hare Airport customer review :  12 May 2011 by Nick Parry-Evans   (USA)

Customer Rating :  2/5

2 Star Rating   

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Quite the worst international airport I have ever been through. There is no direct link between the domestic terminals and the international terminal which means if you come in on an International flight you have no hope connecting unless you have at least a 3 hour wait between flights. This airport is totally unable to cope with the numbers of passengers going through it and the sooner it creates a link between the terminals where connecting passengers can go through their own security check it will get worse. I avoid this airport like the plague and pay extra to avoid it.


Chicago O'Hare Airport customer review :  4 February 2011 by Roland Waller   (USA)

Customer Rating :  2/5

2 Star Rating   

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A warning to people who become stranded here overnight. Do yourself the favor and get a hotel. The rudest, unfriendliest, airport authorities will wake you up repeatedly to ask why you are there. As if I want to be there!


Chicago O'Hare Airport customer review :  22 January 2011 by David Stein   (USA)

Customer Rating :  5/5

5 Star Rating   

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Transited through Chicago en route to Delhia from Philadelphia. I had 8 hours between flights enroute to Delhi, so popped into town by train for a walk. It was easy, cheap and convenient to take the train downtown. On my way home, had a 2 hour transit between flights from Delhi and onward to Philly. No problem. Passport contol, customs and rechecking my bag went smoothly. Transit between T5 and T3 was easy on the Airport Transit System. Security was a bit slow, but nothing unexpected. I was through everything an at my gate with an hour spare.


Chicago O'Hare Airport customer review :  19 January 2011 by S DePenning   (USA)

Customer Rating :  3/5

3 Star Rating   

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For being one of the largest and busiest airports in the United States and the world, I think it would be nice for this airport to be more modern and aesthetically appealing. This airport has a nondescript "just sort of here" rustic, utilitarian atmosphere that leaves me unimpressed. Other airports such as Houston's Bush Intercontinental, Dallas-Fort Worth International, Detroit, and even Minneapolis-St. Paul have a more upscale look to them.


Chicago O'Hare Airport customer review :  3 January 2011 by Christina Hausser   (Austria)

Customer Rating :  1/5

1 Star Rating   

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We arrived in International Terminal 5 very late due to bad weather and had missed the last flight to Denver. We were rebooked on the first flight out the next day, but since it was a different airline did not receive a voucher for a hotel. We decided to rough it out for 6 hrs in T5 upon advice from a Chicago City policeman as they had a snack stand that was open 24hrs. There were quite a few of us sharing this predicament (12 total). Around 2am a group of Aviation Police waltzed thru waking everyone up demanding to know why we were there. They proceeded to 'evict' a small group of what appeared to be homeless men in a most rude manner. These men were not bothering anyone, were not under the influence of anything, and were quietly sleeping (I had spoken to one of the gentlemen earlier and he was most friendly). My 9 yr old daughter started to cry at the way these poor people were treated and asked me why those policemen were being so mean.


Chicago O'Hare Airport customer review :  1 November 2010 by Keith Rogers   (Canada)

Customer Rating :  1/5

1 Star Rating   

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What a pit this place is. Came into Terminal 5 - zero signs for international transit and first area you show up has 1000+ people in line. Crazy. Figured out by myself there must be a different place for transit, but still lines by no means short. Once through the customs little info to help on where to go to get your next flight. Finally figured T1 so train it was. Then at T1 crazy long security lineup - why did they have me leave the security zone I was in when I landed in T5 to then go back into the security zone in T1 - job making I guess as it sure is inefficient and wasted 2 hours of my time. Had 3 hours to connect and just barely made it. T1 is old and tired. Basic African airports aren't this bad and for many arriving to US for first time their initial impression is sad indeed.


Chicago O'Hare Airport customer review :  6 September 2010 by Rich James   (UK)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Arriving international as a non US citizen is a lottery at ORD. You can be very lucky and get straight through in no time at all if your plane is the only international arrival. I have taken the evening AA flight from LHR many times and found immigration, bags and customs superb. However at other times it is a nightmare. Certain times of day you have 4-5 widebodies full of Germans and Koreans and I have waited in a hot immigration line for 2 hours+. Not quite as bad as Miami or Delta at JFK but worth avoiding. Unfortunately you do not know until you get there. They open a second hall when busy and that helps but it is still horrible at wrong time and wonderful at right time. Walk from plane is not too long. The shuttle between terminals is efficient and quick (wish LHR had one) and the Hilton Hotel in the airport is very convenient for overnight connections (otherwise you need 3.5 hours minimum to guarantee international connection (which is a pain when you get through in 20 minutes).


Chicago O'Hare Airport customer review :  2 September 2010 by W Burke   (USA)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Passed through Chicago on United flying from Rochester to Jackson Hole and back. Outward bound I was arriving and departing through Terminal 1 C Concourse. Good selection of eateries and bars. Free Wi Fi and pay for internet access if you didn't bring your laptop. Plenty of room even though this was late morning on a Friday. Returning I arrived at and departed from Terminal 1 B Concourse. I only has a short time to look around as I was making my connection. B Concourse seems much more crowded, and cramped than C. Security was very, very busy. I was lucky I didn't have to pass security. I can see how if one is arriving here from overseas and has to change terminals this Airport could be an absolute nightmare.


Chicago O'Hare Airport customer review :  31 July 2010 by Kevin Tunnicliffe   (UK)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

The queue for immigration was mercifully quite short and there were a number of officers on duty. Just as well because the temperature was very high and although we only had to quue for about twenty minutes it felt like bread waiting to be baked in a furnace. The luggage was on the belt as we came out of immigration. We were sharing a belt with passengers from another flight and different airline, so quite a bit of confusion. The car rental sites are away from the airport so we had to wait for a courtesy bus to take us over to them. Consequently it was about an hour and a half after landing before we were on the road.


Chicago O'Hare Airport customer review :  3 July 2010 by Barry Byrne   (Ireland)

Customer Rating :  3/5

3 Star Rating   

Queuing

  

Cleanliness

  

Facilities

T5 has very limited facilities, long narrow design means possible long walks from check in to gate. Few places to sit while waiting for check in to open if travelling internationally, and the food court is very undersized and poorly located, just before the TSA security check so you may have to fight your way through the long confused security queue to get in to the food court. While I was there the queue for security never diminished, it ran almost to the front door, with three slow moving lines. It was amusing to hear demands to have passports out - might even expire while in your hand waiting to clear security. When you get through, well there are toilets but not much else, the type of amenities you might find at the very end of a pier at other airports. Eat before you come in here. Signs to the city rail link the MTA are poor also from T5, yes you do go through the multi story car park en route. T3 was much better, once again long walks possible here, allow plenty time for any transit connection and do not rely on minimum connection times.


Chicago O'Hare Airport customer review : 3 June 2010 by Jerry Szopinski

Customer Rating : 4/5

4 Star Rating

O'Hare has been around a long time but upgrades have kept it at the top. On my outbound flight check-in was quick and easy, the lines at the security scanners were short, the gate areas were large and clean with comfortable seats. The only negative is that there aren't a lot of shops or places to eat once your through the security scanners. For some reason ORD delayed our take off for 30 minutes. Coming back my flight was on time, customs was a breeze but it took a long time to get my baggage.


Chicago O'Hare Airport customer review : 19 March 2010 by L Mellor

Customer Rating : 5/5

5 Star Rating

Top Marks for Large European Family with 4 Kids. Airport was clean with hand sanitizers scattered everywhere, toilets exceptionally clean. United have fantastic baggage service for passengers who have to clear customs and need to put checked luggage onto final destination. 5m from customs clearance, United just grab your bag, scan it and put it onto the belt. Hands down best system I've seen in a long time. Children's museum in terminal 2 is must. Its more like a play area and my four children spent 2 hours there without any sense of boredom. Could have been there much longer without worry. Traveller's Aid Centre supplied free diapers when nearby vending machine had ran out. MacDonalds in Terminal 1 had no seating area. Had to use seats at nearby gate and felt guilty about the mess my family left (ii) Immigration queues in T5 resulted in 45 minute wait. T5 duty free very poor selection compared to T1.




 

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