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Jakarta Soekarno-Hatta Airport
5.2 out of 10  5.2 out of 10
53 reviews

 



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JAKARTA SOEKARNO-HATTA AIRPORT customer review :  14 October 2014 by K Ridwan Purantoro    (Indonesia)

Rating : 6/10

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Recommended

I usually go to terminal 2 for international flights. I can say I am disappointed with the cleanliness of the terminal. The facilities are okay and the staff are friendly. Not very organized, though. Terminal 3 is much better than terminal 2. I only went there when I arrived from Surabaya when it first started operating. Cleaner, more organized and has a more modern concept than terminal 1 and 2's traditional concept.



JAKARTA SOEKARNO-HATTA AIRPORT customer review :  6 October 2014 by Danzel Samuel Purantoro    (Indonesia)

Rating : 10/10

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Recommended

Used terminal 3. Immigration was quick and baggage was already rolling when we cleared immigration. When we went for our outbound flight, check in was fast and immigration was a breeze, although only one immigration counter was open. Overall terminal 3 is better than terminal 1 and 2. Hoping that T1 and T2 would follow suit like T3.



JAKARTA SOEKARNO-HATTA AIRPORT customer review :  18 September 2014 by J Mcmyler    (Australia)

Rating : 0/10

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Recommended

Flight in J class from AMS with Garuda arrived late, connecting flight to DPS boarding. No assistance from anyone, usually there would be a member of staff with new boarding passes or information. Finally got told to run to gate, however no advice on where that was! Eventually got to gate with aircraft still there to be told unable to board as bags wouldn't make it. 3 hour wait now for next flight however still trying to get boarding passes in lounge! Garuda inflight product in executive class is outstanding, it's a shame the ground team let it down.



JAKARTA SOEKARNO-HATTA AIRPORT customer review :  4 July 2014 by Liam Moulton    (Indonesia)

Rating : 4/10

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Recommended

One of the busiest airports not just in Asia but in the world. Was very disappointed given you'd think that an airport of this size would be used to handling passengers and meeting their expectations. The lounge in particular was appalling. I paid for lounge access but when I got in they'd run out of beer and I complained and all the staff said was "come earlier in the day". I then replied by telling them a high percentage of long-haul flights leave late at night. Another thing which was very annoying and this happened both times I recently arrived was that baggage trolleys ran out meaning I had to carry my big heavy suitcase. At the same time I could see porters, who were possibly charging for their services, using baggage trolleys. How difficult is it for the management of CGK to order more baggage trolleys? On top of that its not very well organised and can be rather confusing to navigate. Finally (I was lucky because I have a work visa) there was only one immigration desk open at about 4 o clock in the afternoon meaning those who had to get a tourist visa on arrival had to wait ages. Also there was no queue control system like a 'snake line'. On the whole this airport, while not as bad as others like Charles de Gaulle and Manila, is an embarrassment to Indonesia as it gives first time visitors a bad impression of the country as they get a feeling of chaos, poor organisation and a lack of care for visitors.



JAKARTA SOEKARNO-HATTA AIRPORT customer review :  14 April 2014 by Danzel Purantoro    (Indonesia)

Rating : 10/10

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Recommended

Arrived in Terminal 3 after an international flight. Queues immodestly build up in immigration, which took a while. They should put more immigration counters as there are increasing numbers of international passengers in terminal 3. Terminal 3 is very clean, and is Eco friendly.



JAKARTA SOEKARNO-HATTA AIRPORT customer review :  12 April 2014 by Juan Alana    (Denmark)

Rating : 10/10

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Recommended

The airport is undergoing a lot of improvements. They're trying really hard to make it one of the best airports in the world. Facilities are great, staff are friendly with a lot of duty free and restaurants.



JAKARTA SOEKARNO-HATTA AIRPORT customer review :  7 April 2014 by T Kimberley    (UK)

Rating : 8/10

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Recommended

Arriving was straight forward with the visa on arrival service obvious to find and fast to use. Once through immigration the bags appeared fairly quickly and the taxi desk is located on the left as soon as you walk through into the arrivals hall. Departing was straight forward with cheerful check in staff who will also deal with your departure tax payment. There's a good range of shops and places to eat in departures but one annoying thing is that while the terminal appears to be no smoking cafes seem to used as the smoking rooms!



JAKARTA SOEKARNO-HATTA AIRPORT customer review :  7 April 2014 by Lie Kristo    (Indonesia)

Rating : 6/10

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Recommended

T1: CGK - SUB with Lion Air. The architecture of terminal is great, giving you natural and warm feel. however, queue time is always problematic which is caused by overcrowded, check in took roughly 15 minutes. Boarding room is adequate and more spacious after renovation. T1C offer more facilities as there are duty free shops. T2: CGK - SIN with Lion Air. T2 is better than T1. more selection of shops and feels much cleaner. Immigration on departure took 10 minutes, on arrival however took almost half an hour. Boarding room is pretty much the same with T1. T3 Phase 1: CGK - SUB with Air Asia. Boarding room feels much more spacious and much less overcrowded compared to T1. Looking forward for T3 Ultimate under construction now.



JAKARTA SOEKARNO-HATTA AIRPORT customer review :  22 March 2014 by Kuhan Kandiah    (Malaysia)

Rating : 1/10

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Recommended

Despite the unique airport structure and exotic design, CGK airport (Terminal 2) is by far the least favourite airport for me. This is because the airport is chaotic and it is overcrowded due to over-capacity and it is very disorganised for an important and the busiest international airport in the region. The toilets should be well maintained and the air conditioning has to be enhanced for a better experience overall. I hope that CGK will be improved in the near future to the likes of KUL and SIN.



JAKARTA SOEKARNO-HATTA AIRPORT customer review :  12 February 2014 by John Baker    (UK)

Rating : 8/10

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Recommended

Flew from BKK to JKT, overall I still find it a very exotic airport of it's kind, rather than boring concrete block of sorrowness that some other airports have. I loved the ceiling design and the garden view from the window. Its not as bad as many claim the airport to be and there is a free wifi in the airport and most of the lounges at the airport offers it, the food offered at batavia lounge is excellent.



JAKARTA SOEKARNO-HATTA AIRPORT customer review :  15 January 2014 by Austin Lee    (Singapore)

Rating : 7/10

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Recommended

The airport is a bit old and aged, it could use few beautification and fixing up but other than that its a good looking airport, it has this very warm welcoming environment. Staff could do with more smiles, facilities are fairly adequate, there are great selection of food and shops in the airport. Immigration are fairly efficient and surprisingly fast, baggage came out fairly quick and it only took me around 20 minutes or so to get out from the airport. Illegal taxis needs to be dealt with. The airport could use a free wifi since its almost all over the world right now, and its very convenient for passengers and businessman provided airport is likely to delay a flight due to queuing planes, and definitely more seating is required.



JAKARTA SOEKARNO-HATTA AIRPORT customer review :  9 September 2013 by Masaki Oda    (Japan)

Rating : 6/10

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Recommended

The international terminal (2D) has a unique architecture. While it is old in comparison with SIN or KUL, artwork, plants, as well as natural lights give passengers more relaxed atmosphere. However, the structure also makes passengers' walking distance longer, especially for arrivals. International arrivals are nightmare. You may expect as long as two hours (unless you have an Indonesian passport) to clear immigration. On my recent arrival from Singapore. The officer directed us to one of the visa on arrival counters available. However, when I almost reached the counter, the counter was closed and thus we were directed to the end of the line for the other counter. With four flights arriving, only three immigration booths for non-Indonesians were available. Departure was much smoother, however, the procedure (Lobby - Security - Check-in - Passport Control - Departure Lounge - another security - gate) was different from many other airports. It must be very hard for those who depart from this airport for the first time as there is not signs to tell you what to expect next, and it is rather difficult for us to figure out how far the gates are from departure lounge areas where shops and airlines lounges are. It may take another 10 minutes walk plus another security before reaching your gates.



JAKARTA SOEKARNO-HATTA AIRPORT customer review :  2 August 2013 by T Adams    (USA)

Rating : 5/10

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Recommended

The airport has made great strides in the past 5 or 6 years to get passengers processed quickly and efficiently. However, with the exception of the new domestic terminal, this airport is very old with poor air-conditioning. Check in process for the international terminal is easy. Plenty of room. Only passengers actually flying are allowed at the check in area. The next step of going through immigration is much quicker than before as more immigration counters and agents have been added. However, beware, the immigration officers at this airport are very rude, disrespectful, and overall have an arrogant attitude to all. Once through immigration the process to get to your gate is easy with plenty of shops and restrooms and dining. It's just that the building is old, dated, and not enough AC. On inbound flights the process of passing through immigration for foreigners has improved dramatically and I now consider it one of the fastest airports that I know of to pass through immigration. However, where Soekarno-Hatta airport fails is in the baggage claim, customs, and parking. Baggage claim facilities are ancient, slow, and crowded. Once you claim your baggage you must than have all your baggage go through an x-ray machine. This is ok, except, there is only one queue and one x-ray machine which means standing in what resembles a queue with many people jumping in front. Once you finally exit the baggage claim area you will be barraged by scores of locals trying to provide you with transportation to Jakarta. Overall, for foreigners, the immigration process is very good.



JAKARTA SOEKARNO-HATTA AIRPORT customer review :  27 June 2013 by Carlo Lang    (Indonesia)

Rating : 6/10

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Recommended

The speed of the immigration service has improved slightly, but additional immigration counters must be added to cope with arrival passengers. The worst service from this airport is the customs. All passengers are required to place their carry-on items through an X-Ray machine. To make thing worse, customs only opened one lane for people to check through. As a result, passengers were queuing in a long line to get out. This has been going on for years without any improvement. My other comment is the parking facility of this airport is like a bus terminal rather than airport. This airport needed to be privatized and run by experts from international airport management before is degrade further.



JAKARTA SOEKARNO-HATTA AIRPORT customer review :  1 March 2013 by Firman Siahaan    (Australia)

Rating : 3/10

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Recommended

Terrible Airport. I was there 4 times between 17 Dec 2012 and 7 Jan 2013 for international trips (SYD-JKT- SYD) and domestic trips (JKT-MES-JKT). Firstly, the international arrival area looked quite old. Secondly, the luggage handling was horrible. They mixed all luggage from 2-3 airlines in the same carousel. The problem was it took them so long to get all luggage out onto the carousel belt. There was a sea of human waiting in the baggage collection area with extremely long and messy queue. On the departure, as usual, we had to pay airport tax. We also observed a few people entering the lounge by illegally sneaking behind others who were being served by unsuspecting staff.



JAKARTA SOEKARNO-HATTA AIRPORT customer review :  22 February 2013 by P Novria    (Indonesia)

Rating : 8/10

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Recommended

Over the year this airport just getting better and always tries to improve service quality. At peak hours this airport will be very busy, the toilets clean, but I think the main problem is the passenger itself - they lack respect of this airport by breaking the rules, for example, smoking. This airport has a smoking area. Overall, this airport is good.



JAKARTA SOEKARNO-HATTA AIRPORT customer review :  14 February 2013 by A Samulo    (Indonesia)

Rating : 5/10

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Recommended

I landed at terminal 2, pretty good with exotic designs. I've also been landed at terminal 3 which is the best terminal at this airport but a terminal for low-cost carrier such as AirAsia and Tiger Mandala. Terminal 1 is quite busy. Particularly in terminal 1 C a very chaotic and badly unclear where the notice board and the schedule all wrong and sound boarding announcements and other announcements are barely heard anything. I've also been to terminal 1A, very crowded and chaotic.



JAKARTA SOEKARNO-HATTA AIRPORT customer review :  15 November 2012 by I Milono    (Indonesia)

Rating : 6/10

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Recommended

In general, overall service has improved over the years, now the toilets are cleaner and free, more shops built, and everything is better organized. However there's still a lot of space for improvement. While Terminal 2 (which houses all international and Garuda flights) looks better and brighter, Terminal 1 certainly needs a facelift, especially Terminal 1A. One area needs immediate attention: the baggage claim area, it's dark, bleak, boring, and sadly, it is the place where you would most likely stay for quite a while to pick up your bags, and at peak hours, where many domestic flights arrive at the same time, it can be quite crowded. Outside, things can be chaotic, once you proceed to check out you will be greeted by many taxi drivers who endlessly tout at you attempting to persuade you to take theirs. One more word of advice: the biggest problem in CGK is not within the airport, it is outside the airport area. CGK is located some 20 kms west of Jakarta, leave your hotel as early as you can, particularly in peak hours. Jakarta's notorious traffic jams are unbelievable, and often unpredictable.



JAKARTA SOEKARNO-HATTA AIRPORT customer review :  4 September 2012 by D McNeil    (USA)

Rating : 8/10

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Recommended

The airport looks much more better than the last time I was here around two years ago. The toilets in the gate area are improved (still love the garden view), and immigration was okay, no more than 10 minutes. Check-in was quick and fast, duty free shops adequate. But generally the airport is better, and improving with the banners showing the airport expansion hung all over the place.



JAKARTA SOEKARNO-HATTA AIRPORT customer review :  6 August 2012 by Tia Traynor    (UK)

Rating : 5/10

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Recommended

The terminal for the domestic flight was awful especially terminal 1A - it was unorganised. The terminal for international flights wasn't so bad. There was no queue at the immigration when I was there, decent duty free shops however toilets are never in a good condition every time I visit Soekarno-Hatta.



JAKARTA SOEKARNO-HATTA AIRPORT customer review :  27 July 2012 by J B Legrand    (USA)

Rating : 8/10

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Recommended

Used both the international and (new) domestic terminal last month. Facilities-wise it is no worse than airports in most developing countries, and I have seen worse airports in many so-called advanced countries. International arrival involved the shortest walk from the plane to immigration I have experienced in recent memory. The visa-on-arrival counter had no line so no waiting. Bags took a long time to arrive but no longer than in any US airport. Paid USD20 to pre-order a taxi from the booth outside customs and was thus spared from having to deal with the bustle outside, we were escorted personally to our car. International departure was also relatively painless, in spite of having to put up with hordes of pushy, elbowing passengers heading home to China and Taiwan. The gate area was nice with clean toilets and good views of tropical landscaping. The best experience was in the new domestic terminal; the local Indonesian traveling public is very courteous and well-behaved, and the terminal had excellent facilities including a great lounge where USD4 buys you an all-you-can-eat buffet with excellent choices. Probably the cheapest and best airport food I have encountered in all my travels.



JAKARTA SOEKARNO-HATTA AIRPORT customer review :  17 July 2012 by W Pollitt    (USA)

Rating : 9/10

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Recommended

CGK-DPS. Used the Low Cost domestic carrier terminal. A new facility away from the Int'l facility. Everything modern, no crowds whatsoever (maybe good timing), good shops and comfortable seating. So much better than the old domestic terminal. If you are using the airport hotel, just get your own taxi to save time, and not the hotel service. Hopefully more upgrades are coming to Jakarta and Bali airports.



JAKARTA SOEKARNO-HATTA AIRPORT customer review :  13 June 2012 by Yvette Febrina    (Indonesia)

Rating : 1/10

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Recommended

Overall cleanliness is very poor. Serious improvements, in particular to restrooms are needed. Waiting times are relatively long, and needs to be improved, especially for check-in, immigration, and baggage pick-up. Airport is very hot. Lounge food is very bad and crowded all the time.



JAKARTA SOEKARNO-HATTA AIRPORT customer review :  23 May 2012 by M Fadjar    (Spain)

Rating : 7/10

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Recommended

CGK represents most things that are disorganised about Jakarta. However, I am a great defender of its traditional and distinctive architecture. If you are an arriving Business Class passenger and don't waste your time to get to the immigration desk (assuming you don't need visa on arrival) then you can get to the taxi in 10 minutes flat without luggage and 15-20 min with (priority) luggage. Immigration officers have improved a lot over the years. The problem with CGK is all the chaos happening outside the sterile area, after the custom check (arrival) or before the check-in (departure). I agree that the place lacks discipline in this respect (unlicensed taxis, shamble parking, dirty toilets, horrible traffic jam etc). Unless you are planning to do business in Jakarta, avoid this airport and go straight to your final destination cities in Indonesia.



JAKARTA SOEKARNO-HATTA AIRPORT customer review :  23 February 2012 by T Nomad    (USA)

Rating : 2/10

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Recommended

One of the worst airports I've been in. Dirty, hot, limited seating, not enough food options. I was in the international terminal (terminal 2) and I can't imagine how much worse domestic could be. Do yourself a favor and buy into one of the many lounges if you're waiting for more than two hours. The fact that this is the capitol's airport is shameful.



JAKARTA SOEKARNO-HATTA AIRPORT customer review :  9 January 2012 by N Sutherland    (UK)

Rating : 5/10

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Recommended

Fortunately I arrived in the middle of the day when it was very quiet. Immigration very surly despite having paid $25 for a day visit to Indonesia. I didn't have any baggage so didn't have to wait but the arrivals/meeting area is split left and right making it difficult to find your 'greeter'. In Departures the signs are poor making it difficult to find your check-in desk. Check-in (Philippine Airlines) was unbelievably slow with yet more taxes to pay. Immigration was reasonable and security efficient. Duty Free looked cheap with a reasonable selection of goods but poorly organised. Late at night there was nowhere open to have a snack and a drink other than some smoke-filled hole in the wall. Not a great advertisement for the country really.



JAKARTA SOEKARNO-HATTA AIRPORT customer review :  22 November 2011 by C Ng    (Australia)

Rating : 3/10

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Recommended

I have to say this is the worst airport I have experienced. With the exception of the departure lounge area, the whole place is a shambles. The building is claustrophobic and dark, signage is limited or absent, the air conditioner struggles to maintain coolness and toilets are filthy. The arrival exit leads out to a fenced-in area which cuts off the concourse into two halves. The Departure roadway also doubles up illegally as a pickup area and as a result, cars are double parked, buses, coaches and taxis of all kinds obstruct the roadway and the end result is absolute chaos. Touts are plentiful. I have had the misfortune of spending 1.5 hours waiting for a phantom shuttle vehicle from the hotel. I finally gave up and spend the rest of the remaining time trying to stay awake in the noisy and messy departure concourse. I haven't even mentioned about the visa charges and the airport tax. Take all this into consideration before you even think about the airfare.



Jakarta Soekarno-Hatta Airport customer review :  11 October 2011 by Mike Ratcliffe   (Thailand)

Customer Rating :  2/5

2 Star Rating   

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The airport facilities have got even worse (if that's possible). Once you pass thru immigration, there is nowhere to get any food, except a Starbucks where you can get snacks. There was one restaurant where you could get a local meal or a sandwich, its closed for renovation. There are however quite a few Duty Free shops. This is the Main International Airport of a large city, its absolutely disgraceful. Although the airport does have its own Indonesian style about it, I have to say it is now terribly outdated. Avoid at all costs!


Jakarta Soekarno-Hatta Airport customer review :  31 August 2011 by Pandu Waskito   (Indonesia)

Customer Rating :  4/5

4 Star Rating   

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CGK needs lots of things to be sorted out. I like CGK because of its Indonesian design and architecture. Immigration queue just so-so though sometimes it's very hectic. Toilet needs enhancement, reasonably clean yet outdated.


Jakarta Soekarno-Hatta Airport customer review :  16 August 2011 by Ramdisa Agasi   (Oman)

Customer Rating :  4/5

4 Star Rating   

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I arrived at CGK around 22.00 after a long flight from DOH. The Immigration queue was surprisingly organised. Indonesian passport holders now queue at the old counters, while foreign passport holders queue on the new immigration counters. Baggage handling took quite some time, my luggage was in fact the last to appear on the belt. Departing from CGK was smooth. There were new security check-points opened so the line to enter check-in halls were reduced. The Emerald Sky Lounge was adequate. At the waiting hall, the toilets were clean. Although the airport still lacks free-wifi internet.


Jakarta Soekarno-Hatta Airport customer review :  10 August 2011 by R Tan   (Indonesia)

Customer Rating :  2/5

2 Star Rating   

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The arrival experience can be awful. Immigration lines are confusing and can be lengthy, custom clearance is unorganized with porters cutting the line. It feels like a large bus station.


Jakarta Soekarno-Hatta Airport customer review :  2 September 2010 by Michael Cohen   (Sweden)

Customer Rating :  4/5

4 Star Rating   

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Arrival 1515, touched down a few 10 minutes early, and by 1600 had bought my visa, passed immigration, changed money, bought a domestic ticket to Semarang (Garuda, same terminal), checked in and passed through security into departure lounge. As well as buying an Indonesian sim-card, checking the tourist information office, and gettting some fresh air outside the terminal. I only had hand luggage which helped. Toilets plentiful and reasonably clean, and there seemed a reasonable range of food outlets landside at least. Departing internationally 2 weeks later was much the same story, I left town with plenty of time to spare to beat Jakarta's fabled traffic jams - conspicuous that day by their absence. All in all a very reasonable airport experience.


Jakarta Soekarno-Hatta Airport customer review :  2 September 2010 by Harvinder Singh   (Singapore)

Customer Rating :  2/5

2 Star Rating   

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In common with most reviews here - the international terminal is awful and a disgrace to Indonesia. It is amazing that the nation tolerates this for its first point of contact with arriving foreigners - or maybe it just doesn't care. Immigration is totally inadequate with perhaps 4-5 desks open for multiple flights leading to clearance times of more than an hour. Perhaps the delay at immigration could be considered a plus as typically the wait for baggage is relatively short. But all in all, avoid if you can.


Jakarta Soekarno-Hatta Airport customer review :  23 August 2010 by K Kagome   (Australia)

Customer Rating :  1/5

3 Star Rating   

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The airport is dark, hot and humid. The toilets are dirty with cockroaches, people are smoking inside the airport. The shops are boring and food choice limited. Long queue at immigration (with various people trying to cut queues), long waiting time for the baggage, and chaotic traffic outside the airport as every vehicles are trying to stop right outside to drop off/pick up passengers.


Jakarta Soekarno-Hatta customer review : 3 July 2010 by Jeff Schmerker

Customer Rating : 2/5

2 Star Rating

Confusing. We arrived in one terminal, had to collect bags, and troop to another terminal -- each for domestic flights. The arrivals hall and baggage claim is particularly dumpy. No information on how to go to the next terminal, or even where it is, though persistent taxi drivers will take you. In departures, long halls and no place to sit.


Jakarta Soekarno-Hatta customer review : 10 June 2010 by C Barkei

Customer Rating : 3/5

3 Star Rating

Departing is fairly straightforward, although the 150,000 RP tax should be included in ticket prices - other countries can do so. The bookshop is good and the lounge is well-stocked. Arrivals is a different matter: I have been to Jakarta 3 times in the past year and have lost 3 pages in an overcrowded passport already. Why not emulate the Japanese and make the visa sticker smaller? T At least the Chinese give you the option of having multiple entry visas when they take up a page. The lines at immigration are confusing and the baggage hall is not a good advertisement for Indonesia.


JAKARTA SOEKARNO-HATTA AIRPORT review : 19 April 2010 by Kurt Müller

Customer Rating : 1/5

1 Star Rating

Immigration used to be tedious - now it's simply awful. First, you waste time lining up for the visa on arrival where they take all your passport details and waste a full page in your passport for the visa sticker. Elsewhere, this is done with a stamp that requires perhaps a quarter of a page. Then, you line up for another 30+ minutes for the actual immigration procedure, where the previous action of acquiring your passport details is duplicated. With some travelers, finger-printing is added, taking more time. In Japan, where they also finger- print arriving foreigners, the entire process including lining up takes less than 5 minutes. Whilst arriving foreigners sweat it out, there are numerous counters for holders of Indonesian passports open, where the waiting time is 5 minutes max. In short, Jakarta is worse than even India in terms of time wasted at immigration, and - as a tourist - I would avoid a country with such a "welcome". As business traveler, I have no choice.


JAKARTA SOEKARNO-HATTA AIRPORT review : 16 April 2010 by N Aziz

Customer Rating : 3/5

3 Star Rating

The architecture is a bit traditional and old, but it is still beautiful. However, the services provided by security and immigration was not that friendly. It is a little bit crowded at the entrance and the security clearance was quite log. Many people simply cut off the queues. Inside the airport, directions are quite simple and easy to understand. Pretty straight forward. Although not many staff can speak English, they are very helpful and always smile.


JAKARTA SOEKARNO-HATTA AIRPORT review : 26 November 2009 by Kurt Müller

Customer Rating : 3/5

3 Star Rating

Visa-on-arrival desk now much more efficient, as they seem to have found software that can transfer your scanned passport details onto the visa stickers (they used to have to type all data manually). However, issuing a full-page visa sticker for a stay of a few days is ridiculous and simply wastes an entire passport page upon every entry. In Japan, the sticker is about the size of a postage stamp. On departure, unnecessary waiting time is created by the surprise raid on departing passengers' wallets of Rp 150,000 in cash. Most foreigners are out of local currency at that point in time. Why not collect the airport tax via the ticket, like everywhere else?


JAKARTA SOEKARNO-HATTA AIRPORT review : 31 July 2009 by M Ratcliffe

Customer Rating : 2/5

2 Star Rating

I have been thru Soekarna Hatta airport (CGK) many times and I can say that the departure immigration area has improved somewhat although not up to the standards of Singapore or KL. The check in areas are OK, staff friendly and professional, after immigration there are a number of eating outlets, but mostly local food - not international, considering this is Jakarta's main international airport its disapointing. Recently I noticed two internet terminals which were free - neither have worked since the many times I have tried to use them. The arrival areas are another story, dingy, dim, and many officials standing around doing nothing. Immigration is Ok but at peak times the lines are long, which also goes for the visa on arrival counters. The bags seem to take forever to arrive off the belt and then when you clear customs, hoards of taxi touts who don't seem to understand the word NO! The airport needs major renovation.


JAKARTA SOEKARNO-HATTA AIRPORT review : 15 April 2009 : by Kiran Param

Customer Rating : 3/5

3 Star Rating

CGK is a small airport and can't be compared with KLIA or Changi. However upon arrival there are always lenghty immigration queues and signage is pretty poor. At departures to check in areas are pretty chaotic. Decent amount of food outlets and shopping.


JAKARTA SOEKARNO-HATTA AIRPORT review : 15 April 2009 : by F Hadi

Customer Rating : 2/5

2 Star Rating

Toilets in international departure hall were recently refurbished and quite nice. The newly refurbished Departure Immigration area is nice and bright. Arrival Immigration hall is dingy and unwelcoming with a lot of immigration officials hanging out doing nothing. I hope they do something about this since this area is travelers' first impression of Indonesia. The baggage takes forever to appear and the baggage pickup area is also dingy and unkempt. The public area both in departure and arrival hall feel like a provincial bus terminal. The inter-terminal connection are served by a ridiculously overcrowded small bus with random schedule. Poor lighting all around - are they trying to save electricity here? Taxi touts are the scourge of this airport. Watch out for a gang of well dressed youth who swarm around your luggage and "take the initiative" to "help" you load your luggage into your car, they will then demand an exorbitant tips afterward. Parking lot is dark, dirty and full of suspicious characters milling about. I'm not a big fan of this airport's traditional architecture - it doesn't help to cheer me up especially after a long haul flight. Either the designer failed to adapt traditional architecture for a modern airport, or we may simply have to admit that traditional architecture are inappropriate for this purpose. I for one prefer Changi's nondescript yet efficient concrete box with plush carpeting, adequate lighting and plenty of air-conditioning.


JAKARTA SOEKARNO-HATTA AIRPORT review : 10 March 2009 : by R Tielman

Customer Rating : 3/5

3 Star Rating

Travelling through Jakarta International for many years now, and I must say I'm impressed with the level of service they have inside the airport. However after you passed customs and going to the meeting point, you felt unsafe and the officials need to start addressing these issues. There are so many taxi touts and they are getting so aggresive even after we said no. Once you are inside the airport you feel like different world.


JAKARTA SOEKARNO-HATTA AIRPORT review : 9 February 2009 : by Billy Sumuan

Customer Rating : 3/5

3 Star Rating

Been here once or twice a month during the past 2 years, lots of improvements have been made, especially for the toilets in both terminal. Terminal 3 dedicated for LCC is currently under development located right in front terminal 2 concourse F. Shuttle bus between terminal is available for free. Thankfully there are official airport taxis (the ones with airport taxi sticker on windshield) with metered-rates and reasonable surcharge. Just ignore the men offering (sometimes even pushing) you to rent their car as a taxi. Lightning is still poor, some gloomy spots here and there. Good news for platinum credit card holders since there are many executive lounges available. Bookstore, restaurants, cafes, duty free shops are still available after departure immigration check.


JAKARTA SOEKARNO-HATTA AIRPORT review : 17 January 2009 : by A Prabowo

Customer Rating : 4/5

4 Star Rating

Many things are great, many things are bad. Strong traditional architecture used in this airport, nice immigration, friendly check in. The bad things are poor quality of facility (especially the toilets), sometimes only few immigration tables open while many passengers waiting in a long queue, unmaintained trolleys, sometimes you can find beggars in the airport especially when you are having food outside of check in area. One thing I really don't like about this airport is the big differences between domestic Terminal (Terminal 1) and International Terminal (Terminal 2). Terminal 1 has bad quality of maintain while Terminal 2 has very good quality. In Terminal 1, you can't enter full air conditioned room unless you are a passenger. Waiting room for accompanier located outside. But overall, this is a nice airport.


JAKARTA SOEKARNO-HATTA AIRPORT review : 6 January 2009 : by G Darmadi

Customer Rating : 3/5

3 Star Rating

The arrival section of the airport need to be improved. It's dark along the hallway heading to immigration. It's very different and contrast compare with departure section. Only 1 Visa on Arrival window opened. Overall it's an okay airport.


JAKARTA SOEKARNO-HATTA AIRPORT review : 9 October 2008 : by S Winata

Customer Rating : 3/5

3 Star Rating

Soekarno-Hatta has a good architecture inside, but its facilities need reparation. Not very clean, toilets are a bit dirty and started to rust. Lack of information center. Lack of immigration booths at arrival (many unused), etc. On the plus side, tourist can make their visa at the time they arrived Jakarta, terminals are well-built, and a very good drop-off and pick- up zone.


JAKARTA SOEKARNO-HATTA AIRPORT review : 12 September 2008 : by Mika Passanen

Customer Rating : 1/5

1 Star Rating

Very negative experience. Arrived around midnight from Bangkok with AirAsia, went to the Visa On Arrival Counter and found out that 1 out of the 4 counters were open which result in a large queue. After having done the VOA, went to immigration and again there was only 1 counter open out of 10 counters, again large queue. It was hot, humid and no air conditioning. Although there were a lot of immigration officials standing but only one works the rest was watching TV. This airport needs some professional staff that work.


Jakarta Airport review by K Param

21 February 2008   Customer Rating : 3 Star Rating

CGK can't be compared to Changi or KLIA, however pleasantly surprised with the lounge for LH passengers. Duty free limited and overpriced. Check in no queue at business check in, however boarding the aircraft a bit chaotic.


Jakarta Airport review by W Keeney

22 January 2008   Customer Rating : 4 Star Rating

Transferred from a Garuda domestic to a Garuda international flight this last trip (Jan 08). Arrived at 2F, left from 2E, so finger piers are adjacent. You have to proceed into the inner ring concourse, passing one security check; then find the proper check-in counter in the inner lobby (international flights check in at a different set of counters than do domestic). Once you check in and pay your exit tax (still currently Rupiah 100,000 at Jakarta), you return the direction you entered, pass an audit desk that makes sure you paid the tax, then Immigration, then back into the inner ring concourse, where all the lounges and shops are located. Can be confusing, but still only took me 20 minutes total at 1500 hours on a weekday afternoon. GA Executive lounge quite good, with an immense buffet; lots of choices. You go through outbound security again on the way to the gate in the finger pier, so allow time - but there was no queue, either, so very fast. All in all, an easy- to-use airport, with friendly staff if you start to get lost.

Jakarta Airport review by Mike Austen

24 May 2007   Customer Rating : 3 Star Rating

As a resident in Indonesia have frequently used Jakarta Airport. Generally it works pretty well with always friendly staff at all levels ie check in / immigration/ customs down to lavatory attendents this of course is a good reflection of overall Indonesian courtesy. Entering and exiting the terminals always a bit of a hassle because of touts but the situation has improved and it's never overly aggressive. There is something very pleasant even uplifting about the architecture of the place as mentioned before especially in the departure areas and it never appears overcrowded. The Duty free is indifferent and the knick knacks a bit overpriced but probably good and unique transit purchases. The credit card holder lounges are a great idea especially for locals who often have to leave for the airport as much as 6 hours before take off due to the Jakartan traffic. However don't buy duty free on arrival as often the international branded bottles and packages contain pirated inferior products. All in all like Indonesia as a whole a safe and friendly enviromnment with reasonably priced and good quality food and beverages.


 


 
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