Corfu Airport Passenger Reviews and Corfu Airport Traveller Reports
CORFU AIRPORT customer review : 3 December 2012 by O S Mullins (UK)|
Rating : 10/10
We arrived in Corfu from London Gatwick with Tor Air, as soon as we arrived we disembarked onto a nice air
conditioned bus which carted us to the terminal. On entry to the terminal the ground staff were friendly,
asking if we needed assistance. Everything fine in Arrivals, picked bags up which was a 10 minute wait from
Aircraft to carousel. Went to the rental car kiosks no problems. On the way back check in was swift and
pleasant, security clearance was a breeze oh and the Aircraft was early and we boarded and left early. All in
all couldn't fault Corfu Airport and wouldn't hesitate to recommend.
CORFU AIRPORT customer review : 5 June 2012 by P Potter (UK)|
Rating : 2/10
Horrible airport, surly staff. We queued for hour and half in the sun just to get inside. When we did, I was
subjected to an aggressive body search (I am a 56 year old woman) and told to empty my hand luggage. I
refused, had had enough of their treatment and told them so. I was allowed through.
Corfu Airport customer review : 1 August 2011 by M Cox (UK)
Customer Rating : 1/5
Just returned from a cruise of the Greek islands with our flight back from Corfu airport. Again we had to queue
outside in midday heat to get inside, taxi drivers were on strike and all walking about the main stretch. Inside we
stood in a queue to have our cases weighed, very surly staff with no greeting. I had an excess baggage charge
which shocked me, I was told I could not have my boarding card and sent to an empty booth for 20 mins until a
woman told me I owed 48 Euro for my baggage, slapped the change down and walked off. Once through and
heading to our gate, boarding cards were torn off without a smile or even looking at the passengers while talking
to another staff member. It left a bad taste in our mouth, we shall avoid this airport from now on.
Corfu Airport customer review : 2 June 2011 by Peter Ireland (UK)
Customer Rating : 1/5
Just returned from Paleokastritsa - in 1971 the terminal building was merely a small villa type
dwelling where you passed through customs and they crossed your case with chalk, I understand
the building is still there. No hassle or queuing in those days and then off in an awaiting
taxi to the destination. May 2011 we find hoards of people congregating outside the terminal.
Once inside the arrivals/departure hall was far too small. Large numbers of people with
children had to wait outside the main departure hall in temperatures of 30+C. Once inside the
departure hall it was chaos. People checking in were mixing with people waiting to enter
Passport Control and you just could not find the end of the line you needed to get into.
Airline reps were ushering people in all different directions and at one stage we came to a
halt because people outside were given priority to go through Passport Control as a last call
for their flight to Manchester was announced over the intercom system, it was an utter
shambles. Anyway, after an hour and a half we finally managed to get into the departure lounge
exhausted but thankful we allowed sufficient time to check in. For a holiday destination where
some areas of the island were not officially open until June, we were amazed at the number of
people departing on one day.
Corfu Airport customer review : 22 July 2010 by Jerry Sutton (UK)
Customer Rating : 1/5
The arrivals/departure hall was obviously far too small for the volume of traffic. Large
numbers of people had to wait in line outside the main departure hall in temperatures of 38C.
Once inside found the departure hall to be total chaos. The staff points were rude and
unhelpful, even snatching the passports and tickets from our hands in an aggressive manner.
The prices for food etc were a joke, with the staff adopting a couldn't care less attitude.
I will never book a holiday via this airport again - without doubt the worst we have used.
Corfu Airport customer review : 14 July 2010 by Brian Hill
Customer Rating : 2/5
There are good and bad points for CFU. The major change is the attitude of the staff -
obviously the Greek economic crisis has made the staff worried about their jobs but they are
not winning friends with a 'why are you coming to our airport' attitude . Still have to queue
outside, but the Thomson Airways staff did their best to minimise the hassle.
Corfu Airport customer review : 29 September 2009 by L Cadwallader
Customer Rating : 3/5
Plenty of time to study Corfu Airport as we had a 6 hour delay for the return flight courtesy
of easyJet. In some respects it has improved in the intervening period, eg. more space in the
departure lounge, but in others it remains the same, eg. rip-off prices for refreshments.
Arrival was easy, particularly since we were on hand luggage only and there were few other
flights at that time. Departure seemed smooth enough, too, until the delay became apparent.
We acted on the advice of previous correspondents and entered through Arrivals, but in any
case the check-in area was not too crowded. Seeing that the departure lounge had plenty of
empty seats we went swiftly to security (short queues) and were through quite quickly. Our
online paper boarding "cards" did seem to be a cause of some surprise, though. We were quite
impressed by the security staff who were both pleasant and efficient. I forgot to extract my
liquids bag from my hand luggage: it was spotted on the scanner, I was asked politely to open
my bag and after the contents were inspected I was thanked. On our second passage through,
having had to go back to the landside restaurant for our free "light refreshments" the pencils
my wife invariably carries in the top of her socks were spotted and investigated: no one else
has ever noticed them on any of our trips abroad. The departure lounge did become crowded at
times, announcements were hard to hear - partly because of the combined noise of several
hundred people but also because of the speed at which many of them were made - and the screens
were less than informative or up-to-date. There seemed to be long queues at the food counter
and, if the prices we saw as we had our free refreshments in the restaurant were any
indication the airport must be making a mint (each free pie + bottle of water would have cost
5 euros, with a 1.50 euro cover charge on top). Predictably enough, our spare unopened bottle
of water handed out in the restaurant upstairs then had to be surrendered at security
downstairs, but the security lady was charming about it. When we returned to the departure
lounge after our refreshments, it was much quieter and there was room to spread out for the
rest of our wait, though the metal seats are scarcely comfortable. Also, why are they in
threes when so many passengers are in couples? Overall, a mixture of pluses and minuses, but I
would give it 3 stars rather than 2 because of the surprisingly positive impression we gained
of the security staff.
Corfu Airport customer review : 3 September 2009 by R Taylor
Customer Rating : 2/5
For a busy holiday airport this has the worst departure lounge facilities we have experienced!
If you are in need of refreshment, as we were, there is no cafe, just a long queue to a buffet
counter where you are ripped off! We had to pay over 15 Euro for two small, lukewarm, barely
drinkable coffees, a miniscule tooth breaking baguette and a soft drink. This was virtually
thrown at us by two disinterested girls, who probably would not understand the meaning of
common courtesy or customer satisfaction. Only a couple of the monitors mounted from the
ceiling were working - others broken or switched off and nothing like enough of the hard metal
seats to accommodate the crowd of people who were waiting for flights when we were there.
Toilet facilities are very poor which I would not like to elaborate on! I pity anyone who has
to spend any length of time in this confined area.
CORFU AIRPORT review : 28 May 2009 : by Brian Hill
Customer Rating : 4/5
I agree with the comments by Phil McVey (12 August 2008); inbound the ground staff had great
difficulties unloading the luggage containers from the A300, hence a wait of about 40 minutes
and yes, the tour reps are a menace but a fully laden trolley, (if you find one), is a
suitable weapon. Departing, follow Phil's suggestion, we got to the airport about 30 minutes
before check in was scheduled to open, were marshalled by a very helpful Monarch rep and
checked in a few minutes. The departure area is small and there would not be enough seats if
it was busy, it is bright and cool. I've been to far worse airports - Gatwick springs to mind.
CORFU AIRPORT review : 12 August 2008 : by Phil McVey
Customer Rating : 4/5
Airport very busy, but found arriving by hire car just as check in opened meant there were no
queues. Check in took 5 mins, stayed in upstairs cafe until 40 mins before departure time and walked
straight through departures onto bus for aircraft. Plenty of staff around, all went well and seemed
well organised. Main issue is, as others have said, tour reps blocking the areas. All in all though,
a much better experience than expected.
Corfu Airport review by Terry Butcher
2 August 2008 Customer Rating :
Agree with Sue Nicholas's comments re independent travellers and problems with tour reps. Here's
what I have done last 5 years returning from golf holiday. Presume you are arriving by car or taxi.
Time it so you arrive just about start of your check in. Don't drop off or go direct to departures
from the road but go inside via the arrivals section and walk through to departure thus bypassing
all the reps and crowds outside. Normally at most airports, arrival and departure are separated but
not at Corfu.
Corfu Airport review by Peter Garvey
12 April 2008 Customer Rating :
My wife and I have experienced Corfu airport on more than one occasion and, although it seems small
for the amount of passengers it handles, I can honestly say that no real problems have as yet been
encountered. We were once delayed upon departure for four hours (nothing to do with security checks
and queues elsewhere) while a problem with our outbound flight was resolved. The aircraft was a
B767-300, for anyone interested. Because of this they allowed us outside where a huge amount of
chairs had been arranged, under canvas to keep the hot sun off (30 degrees). This reduced congestion
inside the building. We went back in with an hour to go and eventually departed Corfu. Great flight,
good crew and no complaints worthy of note. Problems happen with aircraft and I'm always happy to
wait for the right people to fix them!
Corfu Airport review by Michael Sitch
6 September 2007 Customer Rating :
Having been a frequent visitor to the island over the past ten years I can confirm that the airport
has gone from unorganised chaos to organised chaos! It is fair to say that the staff and management at
the airport have done a lot to get their act together but still seem to do things the greek way and to
greek time. The new system of checking into receive boarding passes and then taking your cases to the
end of the check in desk for scanning does seem to be speeding up the queues but i still have to ask
why they have to make this a separate procedure? On my visit in July the new check in system worked so
well that the queue for passport control was now snaking twice round all the way back out of the
terminal and back in and up to the one security guard checking passports. Two Guards would have made
this easier and faster but then how would the hand baggage scanners keep up? The Airport have to build
in delays somewhere along the chain and make passengers queue somewhere along the line otherwise they
just would not cope with the demand and the whole process would just collapse! The Airport does not
help matters when it herds all non domestic passengers through one end of the terminal leaving the
other end of the terminal that is used for internal flights empty. They could also scan luggage once
it has been checked in. As for the tour operators? I know most seem to work to a Monday/Friday system
but i think some also go on Tuesdays. We have to share the airport with other tour operators from
other countries like Germany and the airport has allocated other days of the week to them otherwise
it would never cope. I think the thing that frustrates us all is why three or four planes from the UK
arrive within the hour and snarl up the arrivals system? The baggage reclaim hall is tiny with only
two carousels. Everyone is also too impatient when arriving into the hall to reclaim their baggage!
When you arrive in the hall just relax and take your time! Use the toilet, find a trolley or make
contact with your holiday rep in arrivals or collect your hire car. Corfu is not like our airports and
you can wander freely into the arrivals hall at any time to sort out what you need to. It always
amuses to see a plane load of passengers jostling for position at the carousel and then waiting half
an hour for the belt to spring into life. The Greeks do not rush and they certainly don't worry about
a hall full of impatient passengers!
Corfu Airport review by Matthew Hisbent
28 August 2007 Customer Rating :
The previous comments are all spot on - but on rare days it can work like a dream. Returned from
Aghios Gordios Friday Aug 10th at 11 pm for a 01:00am flight to East Midlands. Disembarked the minibus
at 23:45, check in desk open, luggage straight into scanners and through passport control by midnight,
and on the plane around 00:30 ready for take-off. Meanwhile, passengers for other destinations were
queuing as described, though I spotted that new sheltered seating had been provided outside since I
was last there. I dread to think what it could have been like had the visitor numbers not been so
visibly down since my last visit. The local taverna owners all commented on it. I've come to expect to
be patient waiting for luggage on the way into Corfu, but much worse are the queues for departures
when you're tired and a bit fed up at the thought of going home at all! The worst part of the trip was
the flight home on the most uncomfortable plane I've ever been in. Corfu Airport is a lovely little
airport and I have to agree, it surely would work so much better if the holiday companies managed
their collection of travellers from resorts with more regard for the airport's handling facilities and
staggered their arrivals and departures better through the week.
Corfu Airport review by Sue Nicholas
15 July 2007 Customer Rating :
As an independent traveller I am amazed that company reps seem to have
so much control or imply they have control over who waits in and outside
the terminal building for flights. The tour companies must take
responsibility for their own customers and not interfere with
independent travellers. Half of the congestion is caused by the tour
operators collecting customers for a number of flights on the same
coach, meaning many are arriving at the airport well in advance of their
required check in time! I travel to Corfu at least twice a year and have
done so for the past 10 yrs. The tour operators are causing most of the
problems by bringing flights in on basically two transfer days. It has
got worse not better over time. What they need to remember is that
passengers are their clients and it is they who should be calling the
tune not the other way round and certainly passengers should not be
herded around like sheep when they pay such prices for their holidays!!
The airport and its staff are wonderful. It is clean and tidy everyone
is friendly. Scanners were better this May than they have been in the
past. Tour companies are the problem!
Corfu Airport review by Ian Harrold
11 July 2007 Customer Rating :
Tom Phillips has got it just about right! We have just returned from
Corfu from our 6th holiday there in seven years. Olympic Airways are
simply choking the airport to death, they will not allow enough flights
to satisfy the demand from holiday makers and villa/studio owners. We
hear the same old story all over the island, too few flights and mostly
on Fridays and Mondays from the UK. If it were not for the reps from the
tour operators happily helping customers out inside the terminal half
the flights would never get off the ground. The reps are great, they
help all travellers irrespective of who they are booked with. They seem
to know that if they don't do there best to make it all work their jobs
will inevitably be on the line before long. Shame that Olympic seem to
be completely oblivious to this. Visitor numbers are visibly down this
year and this is confirmed by restaurant owners, car hire companies and
those offering accomodation. I guess that that many who experienced the
new systems at the airport last summer may not all have returned this
Corfu Airport review by Chris Nicholls
4 July 2007 Customer Rating :
After a number of years when the authorities did not care about its passengers, the Corfu
authorities seem to have got the formula right at last!
It is still too small for the amount of people using the airport but it now does seem to run like a
well oiled machine. The flights tend to be on time, and the turn round of the aircraft seems efficient. Land and away in
a little over an hour. However, the departure lounge tends to be as overcrowed as it was when I first went to Corfu in 1985.
Corfu Airport review by Tom Phillips
1 July 2006 Customer Rating : n/a
Passed through last week with family (eight pax including two small
children). Sadly, not only does Corfu never get better, it’s now got
even worse. The main problem is that nearly all charter flights arrive
and depart at the same time on the same day, so unless you’re arriving
on a scheduled flight from Athens at some other time, the place is
always swamped. The arrivals hall is as cramped and smoky as ever, with
far too few luggage carousels; but it’s at departures that things have
taken a nosedive. It used to be commonplace at check-in to see long
queues snaking back outside the terminal onto the footpath. Be warned:
this situation is now the norm. New (new to me: someone said they’d been
in place for a year or more), ‘improved’ security procedures mean your
hold luggage now has to be screened before check-in. As there are just
four X-ray machines trying to screen up to a thousand passengers at the
same time the overcrowding can be imagined. So the airport has hit on a
novel solution: keep passengers outside until there’s space at the
machines. Result: you are now asked to check in three hours before
departure, the first hour of which will be spent waiting outside in the
sun until the check-in opens, at which point the queue will be allowed
to inch slowly into the terminal. On the day we left there were two
queues on our side of the entrance, two on the other, with passengers
waiting side-by-side. We got inside after about an hour and a quarter;
spent another twenty minutes queuing for the X-ray; ten minutes checking
in; ten more minutes at immigration, then hurried into the equally
cramped, smoky departure lounge just as our flight was being called.
Being in such a large group worked in our favour as half of us were able
to sit inside with the kids while the others queued. We were also
queuing next to the terminal wall outside, which meant at least some
shade. God help you if you’re stuck by the curb in the full glare of the
sun. Bring sun block, water and a hat. The irony is that Corfu could be
quite a nice little airport: it’s clean and well-kept; there are
pleasant places to eat and drink landside, and even the snack bar in
departures has a reasonable selection of food and drink. But it’s simply
too small and ill-equipped to deal with such large numbers of
passengers, and these new procedures have made things much worse. Could
they not spare a fraction of the enormous income generated by tourism
each year to extend the building, and/or buy another half-dozen X-ray
machines? Sadly, those of us who have been travelling to this island for
years know the answer to that.
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