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Customer Review scoring : Corfu Airport
6 out of 10  6 out of 10
25 reviews

 



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CORFU AIRPORT customer review :  1 October 2013 by G Bathu    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Flew out of here to Gatwick. Overall airport is not great and having had to drop our car off early and then a four hour wait meant we ended up using the airport cafe and snack bar. All I can say is what an absolute rip-off - 7 Euros for a coke and a peppermint tea, 3.60 Euros for an ice cream lollipop. The food was equally expensive and tasteless. It might be slightly less galling if the surroundings were pleasant but they aren't - no air conditioning and dirty tables. Corfu is a lovely place but the airport really lets it down.



CORFU AIRPORT customer review :  16 September 2013 by L Dev    (UK)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

Average holiday airport really, facilities are nothing amazing, just one shop for sandwiches, pastries etc and the usual Duty Free, but for a small Mediterranean airport you can't really expect a state-of-the-art shopping complex so I've got nothing to complain about there really. However, my biggest complaint is, yes you guessed it, the queues outside. I understand that when I flew out it was the busiest day for UK flights, with constant movement on the tarmac, but it was hardly the first busy holiday airport I'd ever been to and I'd never experienced that before. The check-in area was hardly rammed when we finally got in so I don't understand that one. And after we'd been to the check-in desk and had our bags weighed, we had to then lug our baggage to the end of the row of check in desks to actually put our bags through. Again, that was new to me. Apart from that, queues weren't too bad and I didn't feel like the terminal was overcrowded although it was very busy, with loads of people going home to Manchester, Gatwick, Newcastle, Leeds, Glasgow, Cardiff, etc etc.



CORFU AIRPORT customer review :  11 September 2013 by T Plane    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Don't book with Thomson as you have to queue for hours outside the airport if you fly with them whilst other companies passengers just sail through. Its chaos. Thomson reps are rude and speak to their customers badly. You are nothing better than cattle to them! Once actually allowed inside the building you queue to check in then and then there is a huge queue for security and people with suitcases who take them on board as hand luggage just hold up the system as they have don't appear to be able to read! It is a requirement that you have to get out electrical appliances from hand luggage etc to go through security but it doesn't seem to matter how long these customers queue for they simply don't think the rules apply to them and then hold up the queue whilst they make space for themselves to sort out their items at the last minute! Its chaos.



CORFU AIRPORT customer review :  6 September 2013 by Renny Vol    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Avoid if you can. We just returned from there 2 days ago. Unfriendly, rude staff. Chaos everywhere. A huge queue to pass security and passport control. Once you finally pass it, you find crowds of people from about 15 different flights all cramped in a small waiting room, and there are only 5 departure gates. My boyfriend and myself wanted to sit next to each other in the waiting area as our flight was in 2 hours. We couldn't find 2 seats next to each other. Children were crying. People pushing each other as there is enough space to even walk around. Only one coffee shop to buy something to drink. Forget if you are hungry. One type of a small sandwich (5 euros!) and it wasn't fresh. Over priced shops.



CORFU AIRPORT customer review :  31 July 2013 by Derek Coster    (UK)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

Pretty poor airport but it does the important things ok. Food and drink wise there is a cafe/bar landside and some sort of Taverna outside but all you have airside is a smallish outlet serving sandwiches/pies and drinks (if you're lucky) and unbelievably, doesn't accept cards of any type. Worse than that there is no allocated seating beyond a few small stands. Just to round things off the staff were rude and miserable. There is no cash machine airside nor is there a drinking fountain should you get thirsty and have no Euros. On top of that you are packed in with far too many people for the seating available. There are a couple of duty free shops. Thankfully, there is air conditioning or it would be pretty unbearable. If you are a smoker then get your fix before you go through security if you have a long wait for your flight as there is no smoking anywhere. Note, take no notice of your holiday rep telling you to queue outside. It'll be boiling hot and there is nothing to stop you waiting in the air conditioned terminal or going to the cafe upstairs. A pretty poor show for such a busy (at least in season) airport. Corfu is not some small little island that only sees a flight a day and it should have an airport that is appropriate to modern needs. Having said that, Greece is really going through it at the moment so nothing much is going to change anytime soon. It won't bother me though, I'm not going back to Corfu again. It's a tatty old place these days and there are far better places to spend your holidays.



CORFU AIRPORT customer review :  24 July 2013 by L Craig    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Really rude staff, made to pay for excess baggage 180 euros even though we had group booking and did not have to pay on the way out. Our Thomas Cook rep said it was okay to weigh all cases together once at airport, but staff made me pay for my bag individually. Will not travel to this airport again.



CORFU AIRPORT customer review :  3 July 2013 by A Burden    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Airport a shambles, we had to stand outside in a queue for about an hour with our 8 year old grandson in the midday heat, then in a queue to check in, then a long queue for passport control - in total about 2 hours. When finally in departures, had time just to get some water before boarding. Lovely island but won't be back because of airport need to be at least twice the size for volume of people.



CORFU AIRPORT customer review :  3 December 2012 by O S Mullins    (UK)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

We arrived in Corfu from London Gatwick with Tor Air, as soon as we arrived we disembarked onto a nice air conditioned bus which carted us to the terminal. On entry to the terminal the ground staff were friendly, asking if we needed assistance. Everything fine in Arrivals, picked bags up which was a 10 minute wait from Aircraft to carousel. Went to the rental car kiosks no problems. On the way back check in was swift and pleasant, security clearance was a breeze oh and the Aircraft was early and we boarded and left early. All in all couldn't fault Corfu Airport and wouldn't hesitate to recommend.



CORFU AIRPORT customer review :  5 June 2012 by P Potter    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Horrible airport, surly staff. We queued for hour and half in the sun just to get inside. When we did, I was subjected to an aggressive body search (I am a 56 year old woman) and told to empty my hand luggage. I refused, had had enough of their treatment and told them so. I was allowed through.



Corfu Airport customer review :  1 August 2011 by M Cox   (UK)

Customer Rating :  1/5

1 Star Rating   

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Just returned from a cruise of the Greek islands with our flight back from Corfu airport. Again we had to queue outside in midday heat to get inside, taxi drivers were on strike and all walking about the main stretch. Inside we stood in a queue to have our cases weighed, very surly staff with no greeting. I had an excess baggage charge which shocked me, I was told I could not have my boarding card and sent to an empty booth for 20 mins until a woman told me I owed 48 Euro for my baggage, slapped the change down and walked off. Once through and heading to our gate, boarding cards were torn off without a smile or even looking at the passengers while talking to another staff member. It left a bad taste in our mouth, we shall avoid this airport from now on.


Corfu Airport customer review :  2 June 2011 by Peter Ireland   (UK)

Customer Rating :  1/5

1 Star Rating   

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Just returned from Paleokastritsa - in 1971 the terminal building was merely a small villa type dwelling where you passed through customs and they crossed your case with chalk, I understand the building is still there. No hassle or queuing in those days and then off in an awaiting taxi to the destination. May 2011 we find hoards of people congregating outside the terminal. Once inside the arrivals/departure hall was far too small. Large numbers of people with children had to wait outside the main departure hall in temperatures of 30+C. Once inside the departure hall it was chaos. People checking in were mixing with people waiting to enter Passport Control and you just could not find the end of the line you needed to get into. Airline reps were ushering people in all different directions and at one stage we came to a halt because people outside were given priority to go through Passport Control as a last call for their flight to Manchester was announced over the intercom system, it was an utter shambles. Anyway, after an hour and a half we finally managed to get into the departure lounge exhausted but thankful we allowed sufficient time to check in. For a holiday destination where some areas of the island were not officially open until June, we were amazed at the number of people departing on one day.


Corfu Airport customer review :  22 July 2010 by Jerry Sutton   (UK)

Customer Rating :  1/5

1 Star Rating   

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Cleanliness

  

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The arrivals/departure hall was obviously far too small for the volume of traffic. Large numbers of people had to wait in line outside the main departure hall in temperatures of 38C. Once inside found the departure hall to be total chaos. The staff points were rude and unhelpful, even snatching the passports and tickets from our hands in an aggressive manner. The prices for food etc were a joke, with the staff adopting a couldn't care less attitude. I will never book a holiday via this airport again - without doubt the worst we have used.


Corfu Airport customer review : 14 July 2010 by Brian Hill

Customer Rating : 2/5

2 Star Rating

There are good and bad points for CFU. The major change is the attitude of the staff - obviously the Greek economic crisis has made the staff worried about their jobs but they are not winning friends with a 'why are you coming to our airport' attitude . Still have to queue outside, but the Thomson Airways staff did their best to minimise the hassle.


Corfu Airport customer review : 29 September 2009 by L Cadwallader

Customer Rating : 3/5

3 Star Rating

Plenty of time to study Corfu Airport as we had a 6 hour delay for the return flight courtesy of easyJet. In some respects it has improved in the intervening period, eg. more space in the departure lounge, but in others it remains the same, eg. rip-off prices for refreshments. Arrival was easy, particularly since we were on hand luggage only and there were few other flights at that time. Departure seemed smooth enough, too, until the delay became apparent. We acted on the advice of previous correspondents and entered through Arrivals, but in any case the check-in area was not too crowded. Seeing that the departure lounge had plenty of empty seats we went swiftly to security (short queues) and were through quite quickly. Our online paper boarding "cards" did seem to be a cause of some surprise, though. We were quite impressed by the security staff who were both pleasant and efficient. I forgot to extract my liquids bag from my hand luggage: it was spotted on the scanner, I was asked politely to open my bag and after the contents were inspected I was thanked. On our second passage through, having had to go back to the landside restaurant for our free "light refreshments" the pencils my wife invariably carries in the top of her socks were spotted and investigated: no one else has ever noticed them on any of our trips abroad. The departure lounge did become crowded at times, announcements were hard to hear - partly because of the combined noise of several hundred people but also because of the speed at which many of them were made - and the screens were less than informative or up-to-date. There seemed to be long queues at the food counter and, if the prices we saw as we had our free refreshments in the restaurant were any indication the airport must be making a mint (each free pie + bottle of water would have cost 5 euros, with a 1.50 euro cover charge on top). Predictably enough, our spare unopened bottle of water handed out in the restaurant upstairs then had to be surrendered at security downstairs, but the security lady was charming about it. When we returned to the departure lounge after our refreshments, it was much quieter and there was room to spread out for the rest of our wait, though the metal seats are scarcely comfortable. Also, why are they in threes when so many passengers are in couples? Overall, a mixture of pluses and minuses, but I would give it 3 stars rather than 2 because of the surprisingly positive impression we gained of the security staff.


Corfu Airport customer review : 3 September 2009 by R Taylor

Customer Rating : 2/5

2 Star Rating

For a busy holiday airport this has the worst departure lounge facilities we have experienced! If you are in need of refreshment, as we were, there is no cafe, just a long queue to a buffet counter where you are ripped off! We had to pay over 15 Euro for two small, lukewarm, barely drinkable coffees, a miniscule tooth breaking baguette and a soft drink. This was virtually thrown at us by two disinterested girls, who probably would not understand the meaning of common courtesy or customer satisfaction. Only a couple of the monitors mounted from the ceiling were working - others broken or switched off and nothing like enough of the hard metal seats to accommodate the crowd of people who were waiting for flights when we were there. Toilet facilities are very poor which I would not like to elaborate on! I pity anyone who has to spend any length of time in this confined area.


CORFU AIRPORT review : 28 May 2009 : by Brian Hill

Customer Rating : 4/5

4 Star Rating

I agree with the comments by Phil McVey (12 August 2008); inbound the ground staff had great difficulties unloading the luggage containers from the A300, hence a wait of about 40 minutes and yes, the tour reps are a menace but a fully laden trolley, (if you find one), is a suitable weapon. Departing, follow Phil's suggestion, we got to the airport about 30 minutes before check in was scheduled to open, were marshalled by a very helpful Monarch rep and checked in a few minutes. The departure area is small and there would not be enough seats if it was busy, it is bright and cool. I've been to far worse airports - Gatwick springs to mind.


CORFU AIRPORT review : 12 August 2008 : by Phil McVey

Customer Rating : 4/5

4 Star Rating

Airport very busy, but found arriving by hire car just as check in opened meant there were no queues. Check in took 5 mins, stayed in upstairs cafe until 40 mins before departure time and walked straight through departures onto bus for aircraft. Plenty of staff around, all went well and seemed well organised. Main issue is, as others have said, tour reps blocking the areas. All in all though, a much better experience than expected.



Corfu Airport review by Terry Butcher

2 August 2008   Customer Rating : 3 Star Rating

Agree with Sue Nicholas's comments re independent travellers and problems with tour reps. Here's what I have done last 5 years returning from golf holiday. Presume you are arriving by car or taxi. Time it so you arrive just about start of your check in. Don't drop off or go direct to departures from the road but go inside via the arrivals section and walk through to departure thus bypassing all the reps and crowds outside. Normally at most airports, arrival and departure are separated but not at Corfu.

Corfu Airport review by Peter Garvey

12 April 2008   Customer Rating : 3 Star Rating

My wife and I have experienced Corfu airport on more than one occasion and, although it seems small for the amount of passengers it handles, I can honestly say that no real problems have as yet been encountered. We were once delayed upon departure for four hours (nothing to do with security checks and queues elsewhere) while a problem with our outbound flight was resolved. The aircraft was a B767-300, for anyone interested. Because of this they allowed us outside where a huge amount of chairs had been arranged, under canvas to keep the hot sun off (30 degrees). This reduced congestion inside the building. We went back in with an hour to go and eventually departed Corfu. Great flight, good crew and no complaints worthy of note. Problems happen with aircraft and I'm always happy to wait for the right people to fix them!


Corfu Airport review by Michael Sitch

6 September 2007   Customer Rating : 4 Star Rating

Having been a frequent visitor to the island over the past ten years I can confirm that the airport has gone from unorganised chaos to organised chaos! It is fair to say that the staff and management at the airport have done a lot to get their act together but still seem to do things the greek way and to greek time. The new system of checking into receive boarding passes and then taking your cases to the end of the check in desk for scanning does seem to be speeding up the queues but i still have to ask why they have to make this a separate procedure? On my visit in July the new check in system worked so well that the queue for passport control was now snaking twice round all the way back out of the terminal and back in and up to the one security guard checking passports. Two Guards would have made this easier and faster but then how would the hand baggage scanners keep up? The Airport have to build in delays somewhere along the chain and make passengers queue somewhere along the line otherwise they just would not cope with the demand and the whole process would just collapse! The Airport does not help matters when it herds all non domestic passengers through one end of the terminal leaving the other end of the terminal that is used for internal flights empty. They could also scan luggage once it has been checked in. As for the tour operators? I know most seem to work to a Monday/Friday system but i think some also go on Tuesdays. We have to share the airport with other tour operators from other countries like Germany and the airport has allocated other days of the week to them otherwise it would never cope. I think the thing that frustrates us all is why three or four planes from the UK arrive within the hour and snarl up the arrivals system? The baggage reclaim hall is tiny with only two carousels. Everyone is also too impatient when arriving into the hall to reclaim their baggage! When you arrive in the hall just relax and take your time! Use the toilet, find a trolley or make contact with your holiday rep in arrivals or collect your hire car. Corfu is not like our airports and you can wander freely into the arrivals hall at any time to sort out what you need to. It always amuses to see a plane load of passengers jostling for position at the carousel and then waiting half an hour for the belt to spring into life. The Greeks do not rush and they certainly don't worry about a hall full of impatient passengers!

Corfu Airport review by Matthew Hisbent

28 August 2007   Customer Rating : 4 Star Rating

The previous comments are all spot on - but on rare days it can work like a dream. Returned from Aghios Gordios Friday Aug 10th at 11 pm for a 01:00am flight to East Midlands. Disembarked the minibus at 23:45, check in desk open, luggage straight into scanners and through passport control by midnight, and on the plane around 00:30 ready for take-off. Meanwhile, passengers for other destinations were queuing as described, though I spotted that new sheltered seating had been provided outside since I was last there. I dread to think what it could have been like had the visitor numbers not been so visibly down since my last visit. The local taverna owners all commented on it. I've come to expect to be patient waiting for luggage on the way into Corfu, but much worse are the queues for departures when you're tired and a bit fed up at the thought of going home at all! The worst part of the trip was the flight home on the most uncomfortable plane I've ever been in. Corfu Airport is a lovely little airport and I have to agree, it surely would work so much better if the holiday companies managed their collection of travellers from resorts with more regard for the airport's handling facilities and staggered their arrivals and departures better through the week.

Corfu Airport review by Sue Nicholas

15 July 2007   Customer Rating : 5 Star Rating

As an independent traveller I am amazed that company reps seem to have so much control or imply they have control over who waits in and outside the terminal building for flights. The tour companies must take responsibility for their own customers and not interfere with independent travellers. Half of the congestion is caused by the tour operators collecting customers for a number of flights on the same coach, meaning many are arriving at the airport well in advance of their required check in time! I travel to Corfu at least twice a year and have done so for the past 10 yrs. The tour operators are causing most of the problems by bringing flights in on basically two transfer days. It has got worse not better over time. What they need to remember is that passengers are their clients and it is they who should be calling the tune not the other way round and certainly passengers should not be herded around like sheep when they pay such prices for their holidays!! The airport and its staff are wonderful. It is clean and tidy everyone is friendly. Scanners were better this May than they have been in the past. Tour companies are the problem!

Corfu Airport review by Ian Harrold

11 July 2007   Customer Rating : 2 Star Rating

Tom Phillips has got it just about right! We have just returned from Corfu from our 6th holiday there in seven years. Olympic Airways are simply choking the airport to death, they will not allow enough flights to satisfy the demand from holiday makers and villa/studio owners. We hear the same old story all over the island, too few flights and mostly on Fridays and Mondays from the UK. If it were not for the reps from the tour operators happily helping customers out inside the terminal half the flights would never get off the ground. The reps are great, they help all travellers irrespective of who they are booked with. They seem to know that if they don't do there best to make it all work their jobs will inevitably be on the line before long. Shame that Olympic seem to be completely oblivious to this. Visitor numbers are visibly down this year and this is confirmed by restaurant owners, car hire companies and those offering accomodation. I guess that that many who experienced the new systems at the airport last summer may not all have returned this year.

Corfu Airport review by Chris Nicholls

4 July 2007   Customer Rating : 2 Star Rating

After a number of years when the authorities did not care about its passengers, the Corfu authorities seem to have got the formula right at last! It is still too small for the amount of people using the airport but it now does seem to run like a well oiled machine. The flights tend to be on time, and the turn round of the aircraft seems efficient. Land and away in a little over an hour. However, the departure lounge tends to be as overcrowed as it was when I first went to Corfu in 1985.

Corfu Airport review by Tom Phillips

1 July 2006   Customer Rating : n/a

Passed through last week with family (eight pax including two small children). Sadly, not only does Corfu never get better, it’s now got even worse. The main problem is that nearly all charter flights arrive and depart at the same time on the same day, so unless you’re arriving on a scheduled flight from Athens at some other time, the place is always swamped. The arrivals hall is as cramped and smoky as ever, with far too few luggage carousels; but it’s at departures that things have taken a nosedive. It used to be commonplace at check-in to see long queues snaking back outside the terminal onto the footpath. Be warned: this situation is now the norm. New (new to me: someone said they’d been in place for a year or more), ‘improved’ security procedures mean your hold luggage now has to be screened before check-in. As there are just four X-ray machines trying to screen up to a thousand passengers at the same time the overcrowding can be imagined. So the airport has hit on a novel solution: keep passengers outside until there’s space at the machines. Result: you are now asked to check in three hours before departure, the first hour of which will be spent waiting outside in the sun until the check-in opens, at which point the queue will be allowed to inch slowly into the terminal. On the day we left there were two queues on our side of the entrance, two on the other, with passengers waiting side-by-side. We got inside after about an hour and a quarter; spent another twenty minutes queuing for the X-ray; ten minutes checking in; ten more minutes at immigration, then hurried into the equally cramped, smoky departure lounge just as our flight was being called. Being in such a large group worked in our favour as half of us were able to sit inside with the kids while the others queued. We were also queuing next to the terminal wall outside, which meant at least some shade. God help you if you’re stuck by the curb in the full glare of the sun. Bring sun block, water and a hat. The irony is that Corfu could be quite a nice little airport: it’s clean and well-kept; there are pleasant places to eat and drink landside, and even the snack bar in departures has a reasonable selection of food and drink. But it’s simply too small and ill-equipped to deal with such large numbers of passengers, and these new procedures have made things much worse. Could they not spare a fraction of the enormous income generated by tourism each year to extend the building, and/or buy another half-dozen X-ray machines? Sadly, those of us who have been travelling to this island for years know the answer to that.
 



 


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