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Paris CDG Airport
1.5 Star Rating: Poor
469 reviews



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Paris CDG Airport customer review :  22 April 2014 by J Verney    (France)

Rating : 1/10

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Recommended

As a Frenchman, I am able to confirm most negative impressions. CDG definitely has the worst airport design worldwide (even JFK looks good in comparison), it takes forever to reach any of the terminals, as these are spaced miles away from each other. Add to this the terrible signage: I use CDG quite often, I am a native french-speaker, and even I get lost easily, I can't imagine what it must be like for foreign travelers. Granted, some restrooms have been refurbished and are now nice. Yet this airport's dining facilities are also the worst ones I have experienced (and I have been to many, many other airports). I mean, how come Istanbul, Riga, Athens or Boston Airports all have much better ones, when Paris is supposed to be the capital of fine dining? Let's also not forget the ludicrous prices (I paid 3.50 euros or $4.80 for a 50cl bottle of water) and overall lack of service. The rail transit (RER) to get to Paris? Derelict, sometimes broken down (this has happened 3 times to me already), smelly, dirty. If going to Paris, avoid CDG whenever possible. Use Orly Airport instead or transit through another major European hub (AMS, LHR), this one is really best avoided.



Paris CDG Airport customer review :  22 April 2014 by L Robin    (Thailand)

Rating : 3/10

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Recommended

One of the worst I have been to, old and filthy. What a shame in the first tourist destination of the world, talking about Terminal 1.



Paris CDG Airport customer review :  1 April 2014 by Marc Guillemard    (France)

Rating : 4/10

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Recommended

This review is regarding terminal 2G. This is important as performance varies a lot in this huge and very heterogeneous airport (although never outstanding). 2G is dedicated to "Schengen" flights (to and from countries under the Schengen agreement, no passport control) for the AF group. For commuting passengers, it is important to know that the usual commuting nightmare at CDG is a the worst if one of your flights is from this terminal, as it is far away from the other ones, and the only access is a bus shuttle. When you fly from this terminal, the positive point is that queues, both at luggage drop off and at safety control are usually very short. Also positive is the fact that you walk to the (small, max is 100 seaters) planes to board, like in a small provincial airport. Now the negative points: I don't know who selected the food "services" in CDG. Except for 2 decent places in the whole 9 terminals, it is always bad, but the only one in 2G is just terrible and much too expensive for what it is, eat a sandwich at the small stand before safety control if you can. The terminal itself is bland, and as everywhere in CDG the seating is insufficient. They call the doors in theory 20 minutes before boarding, but manage to be a little late, making boarding more mess that it should be. The AF lounge is ridiculously small, not very comfortable and with minimum amenities. This is supposed to be a place where you don't stay long, but you need to always take a good safety margin when you drive to the Paris area, so waiting here is not a very pleasant experience. Luggage unloading is quicker than on other terminals, but too long for small planes that are sitting "next door".



Paris CDG Airport customer review :  26 March 2014 by Eric McPherson    (UK)

Rating : 3/10

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Recommended

What an awful place CDG is, we tend to avoid it like the plague unless we have to. Booked a flight from the UK transferring in CDG only to find that the connecting flight was cancelled, then it appeared to be delayed, then it became a technical issue. Air France clearly could not make up their mind what was the problem but it was clear that they just pushed all passengers on the next flight so the delay (in the end they settled for a delay, even the airport information signs changed from cancelled to delayed as otherwise they would had to come up with compensation payment of course) and accidentally the delay was rectified at the exact same time the next flight was meant to leave. Clearly there weren't 2 aircraft's waiting, they just bumped us on the next one. We were stuck at the airport for six hours with a child, oh dear, what a disaster. Don't know what they were thinking when they designed the place but it's just such an awful place to waste your time. The design of the place is bland, industrial, soulless and boring and there is absolutely nothing to do but feel sorry for yourself having to spend time there. They have a handful of shops but many of these sell overpriced French design stuff which an average passenger can never afford. Staff in the shops make you feel awkward. Having these shops just sums up what this airport is about, presumptuous, style of substance. To make things worse the airport staff do not exactly understand the meaning of what good customer support is about. Some staff are rude, and one just made us wait just to finish a chat with their colleagues with a queue waiting to speak to them. Again, avoid the place. If you need a good transit airport in Europe go for Schiphol.



Paris CDG Airport customer review :  11 March 2014 by Anne Wenseth    (UK)

Rating : 4/10

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Recommended

Transit through here 3 years ago and as they were undergoing renovations was a bit chaotic to find where my terminal was. Roll on 2014 and it was just the same, the shops were not the best as the choices were limited, and once you left the main terminal and went across to terminal 2 there were no lounge seats, so not comfortable at all when you have a 12 hour wait. Food was pricey as well and not particularly nice, definitely not going through this airport again.



Paris CDG Airport customer review :  19 February 2014 by A Scozzari    (Italy)

Rating : 0/10

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Recommended

If you want to experience flight cancellations (AF), more than 2 hours queue at the customer service (2 hours), super-slow and uninterested personnel, new boarding pass issued for the wrong day, another boarding pass issued unfortunately sharing the seat with another gentleman in a sold-out flight (yes, we both had assigned the same seat). If you want all of that, go to CDG! I've been going via this airport for 20 years and every time it's worse. All what is said about the absence of good shops, baroque procedures, incredible closing times of services and shops, narrow spaces in some areas (especially older buildings of CDG2) is unfortunately true. It was one of the best in 1994. No discussion. Until possible, I will exclude CDG from my next itineraries.



Paris CDG Airport customer review :  28 January 2014 by J Barr    (Belgium)

Rating : 0/10

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Recommended

Simply a shame! Five flights connecting from one continent to another in the last eight weeks, five times bags lost, five times a mess to connect from T1 to T2, staff invariably rude (and it is not a language problem, as I am a native speaker of French), ridiculous signage, terrible food service, well, I could go on and on. If connecting through Paris between T1 and T2, remember the Divine Comedy by Dante: "Leave all hopes behind, as you enter."



Paris CDG Airport customer review :  21 January 2014 by Tanja Chopra    (Kenya)

Rating : 0/10

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Recommended

Never travel with a toddler through CDG! You are not allowed your stroller in transit, no strollers are provided (everyone gives you a story that they are elsewhere - much help!). So you have to carry your child all the way. Staff were very unfriendly, and any request for help was not responded to. As I traveled alone with my child and had two delays, I had the most horrific trip. Try to avoid CDG with children at any cost!



Paris CDG Airport customer review :  15 January 2014 by Alasdair Brooks    (UAE)

Rating : 8/10

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Recommended

Transited through CDG twice in the last month while flying Air France from Dubai to Montreal - and with 5 hour layovers in both directions. Since I was flying Air France, I was only using Terminal 2 (E & F), but I had absolutely no trouble at all, queues were fine, signage was fine, and facilities very acceptable - the multiple plug outlets for electronic devices certainly help if you have a long wait (just a shame that you only get 30 minutes free wifi). There seemed to be plentiful English-speaking staff, but they were always polite towards my efforts to speak (decent, but not perfect) French, and happy when I made the effort to do so. Judging by the other reviews, perhaps I'd feel differently if I'd used a different terminal - but Air France's own terminals are more than acceptable.



Paris CDG Airport customer review :  15 January 2014 by F Janko    (Netherlands)

Rating : 2/10

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Recommended

We had a 3 hour layover at this airport and it was depressing. The terminal was cramped and noisy. Unless you are into luxury shopping, there is absolutely nothing to do and nowhere to go. We spent hours curled up in really uncomfortable seats. Wifi only available for rip-off prices. The airport is difficult to navigate, there is very little printed information and staff are arrogant and unhelpful. Avoid at all cost. If you do a layover in Europe, choose Schiphol or Frankfurt instead.



Paris CDG Airport customer review :  6 January 2014 by Michael Lim    (Monaco)

Rating : 0/10

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Recommended

Awful. Recently transited from Dublin to JFK, what a schmozzle and to be avoided. Signage non-existent. A good cup of coffee? Get real! I am no fan of Heathrow, but prefer it (or Amsterdam) for any transit. Also, recently transited CDG for Oslo - Jo'burg, one of the most horrific travel experiences in my 30+ years on the road.



Paris CDG Airport customer review :  4 January 2014 by Paul Clifford    (UK)

Rating : 10/10

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Recommended

Transferred through here twice over the last few days during the busy Christmas period. Yesterday my connection time was the minimum allowed 45 mins but it was easy to go from 2F to 2E. I was at the gate of the next flight within less than 15 mins. If you have a tight connection just read how to do it before you arrive and ask the very helpful AF staff.



Paris CDG Airport customer review :  3 December 2013 by A Meyer    (USA)

Rating : 2/10

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Recommended

We were told to arrive 3 hours prior to departure, and believe me, it was needed. The airport wasn't designed for long lines (pre 9/11) in mind meaning that you go from security screening to the ticket machines (good luck with those) to the passport control hall. This deserves special mention. The hall is too small with too few agents. You enter from above and are usually held at the top of the stairs to prevent people being fed into the breach like cattle. The guards move slowly and there is too little focus on the non-euro zone folks so there will be open positions but they are in the euro zone area so to speak. Once past there (call it 45 min) on to the security check point. Here you will find everyone being shunted through two or three checkpoints despite there are six available (unmanned of course). The only bright moment here was we were traveling with our children and were led to a separate family position where it was shorter. This probably saved us 20 min. Then on to the dash for the airplane. My wife decided to stop for some shopping, I gave her the boarding pass. At the gate I was told that I needed my passport and that we all had to board together. My wife shows up and we all pass the check-in gate, not 10 feet away, we are asked again for our boarding passes. When we finally get on the bus to the plane, I was speaking to another passenger, he said it was the most baroque system he's ever encountered. I would have to agree. So when they tell you 3 hours, plan on 3 hours. With regards to the workers themselves, they seemed to be polite etc, no issues there. The restrooms were as clean as any I've seen in an airport. It's a shame that they haven't figured out a more efficient way to process people through one of Europe's largest/busiest airports.



Paris CDG Airport customer review :  19 November 2013 by L Roestad    (Norway)

Rating : 8/10

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Recommended

I have connected via CDG (AF and terminal 2) many times through the last years, and have often wondered what the architects master plan has been with this airport. All personnel I have met through these years have been polite, friendly and English-spoken, as opposed to what many reviews here claim. But the airport itself has been big, confusing and, for a long time now, a building-site. So, to be fair to the airport and its constructors: This time (Oct 26 and Nov 11) all went smooth. Outbound: Easy shuttle from 2G to 2F. And: 2F is fine. Lots of light, modern, lots of space. Homebound: I had a 1h and 15min connection, and was quite nervous from 2E to 2G in such a short time? Believe it or not: it took 25 minutes! Arrived at 08.25 am on a full AF B747. I was politely guided by an English speaking agent who followed me to a special arrival-security-check for passengers heading for 2G, which had no line. Then to a shuttle-bus taking me to 2G in 4 minutes, where I passed through passport control in 5 seconds and I was at the waiting area of terminal 2G, with time for coffee and croissant.



Paris CDG Airport customer review :  5 November 2013 by Erica Morales    (Mexico)

Rating : 0/10

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Recommended

I was flying from Warsaw - CDG - Cincinnati. Truly horrendous experience. There were so many issues with an airport I'm not even sure where to start. First, passport control lines are so long with so few officers. Airport employees are so slow, they move like they don't have a purpose and/or completely don't care. After going through security and passport control, I had to run in order to catch my flight to CVG and barely made it. Avoid CDG airport at all cost.



Paris CDG Airport customer review :  26 October 2013 by Kai Olesch    (Germany)

Rating : 8/10

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Recommended

Despite frequent warnings about CDG being chaotic, I was always pleased with airport. Maybe it is because I only transferred through the Air France terminal, once on my way to JNB and once to JFK. Terminal F is ultra very modern, has enough rooms to wait and everything is clearly marked. The shops offer all I needed, all in all of high standard.



Paris CDG Airport customer review :  19 October 2013 by Agnieszka Pudelska    (Poland)

Rating : 1/10

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Recommended

I had a transfer through CDG Airport. I arrived with Air France from JFK, 1hr 15 min before my connecting flight to Warsaw. Me and my family rushed to security check and spent over 30 minutes in the queue. Only part of the security check gates were open. We told staff that we had connecting flight to catch and limited time but we were assured that everything is under control and due to large number of passengers and long lines all planes will be waiting. When we got through security check we were waiting another 35min in passport control line and again we asked twice if we can go through express line due to our flight. Again we were assured by staff that we will catch our flight because all planes will be waiting. Unfortunately it didn't happen. We were at our gate 3 minutes after scheduled departure time. Both security check and passport control services were highly insufficient. We went to Air France customer service (long line again because a lot of passengers were in the same situation) to ask how it could happen, they told us it's not their fault and they will rebook our flight with no cost but we need to wait another 8 hours at the airport. No compensation for our time and money - we were late for our train connection in Warsaw, food cost at the airport. It was the worst airport that I've ever been so to avoid nerve wrecking and stressful situations I advise to stay away.



Paris CDG Airport customer review :  16 October 2013 by Souk Lan Lim    (Singapore)

Rating : 8/10

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Recommended

A good experience at CDG transiting between flights from Singapore and on to Casablanca. Having read the reviews on this site, I was worried the 80 minutes between flights wouldn't be enough. In fact, the connection was made easily with time to spare, allowing us to sample some of the food/shopping which was good enough if a little expensive. I'd happily go through CDG again and I'm amazed at the bad reviews here.



Paris CDG Airport customer review :  14 October 2013 by B Smith    (USA)

Rating : 1/10

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Recommended

Terrible airport largely because the staff are so rude. The lines to board are chaotic - the food choices in terminal 2 pathetic. I hate when my travels bring me into this place.



Paris CDG Airport customer review :  4 October 2013 by Alejandro Piccone    (France)

Rating : 4/10

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Recommended

300 flights in the past 4 years. Been waiting for at least 50 minutes for someone to bring food to this "business lounge".



Paris CDG Airport customer review :  1 October 2013 by K Collier    (USA)

Rating : 5/10

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Recommended

Just flew out on Delta through 2E terminal and used "priority" line. This seemed slower than standing in the normal passport control line and the female line workers did nothing to expedite the process. After taking at least 30 minutes to get through passport control, we entered the train for gate M43. Unfortunately, the train doors did not close after 10 minutes and finally they announced that the train was not working. There was no urgency on their part to resolve the problem or offers of where to route you, no buses waiting. We are fit travelers which came in handy for this 3/4 mile walk in the underground of the airport to reach our gate. Finally, we got to security and they only had 2 lanes open to process all the delayed travelers. My husband I were heading back from Croatia but this is our second time with problems occurring through Paris (last was a baggage handlers strike). If possible, we will avoid routing through Paris for all future travel.



Paris CDG Airport customer review :  1 October 2013 by Derek Salter    (South Africa)

Rating : 2/10

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Recommended

A shambles! Flight from Istanbul with Turkish Airlines arrived early but was parked away from the terminal. A bus trip to the terminal. Insufficient buses arrived. It was also raining and the steps down to the buses were not covered. On arrival at the terminal you have to walk up stairs - which was a struggle for some passengers. A quick passport check at the top. Then another check - only one official on duty for EU passengers and he often left his post to sort out problems with passengers doing self- check. Baggage also delayed so over a hour before leaving the terminal building (T1) which is showing its age despite some refurbishment. To be avoided it you have an alternative.



Paris CDG Airport customer review :  1 October 2013 by A Weaver    (UK)

Rating : 2/10

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Recommended

Terminal 3: no queues, no life, the most boringly dull airport for quite some number of trips. Am using free wifi to write a review. Tip, bring your own food as the cafe has tasteless expensive food and wooden seats.



Paris CDG Airport customer review :  25 September 2013 by C Young    (Canada)

Rating : 0/10

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Recommended

Flew out of terminal 2A. Check in no issue but then saw these massive queues to go to passport control. So, there are 2 queues each leading to the escalators down to passport control and security. It took me one hour to get to passport control, an hour in which CDG employees stood guarding the escalators (for good reason as there must have been 300 people trying to get to their planes). But there were at least 8 of them standing around, and other than stopping people getting to their planes, doing nothing. No special access for people with kids, the infirm, the elderly. Chaos ensued, people pushing to get to the front who were going to miss their flights, others resisting the "invaders", just ridiculous. And then a call in French only for those with EEC passports to go ahead, that did not go down well with non EEC passport holders or those who didn't speak French. Avoid at all costs.



Paris CDG Airport customer review :  25 September 2013 by R Cruickshank    (Australia)

Rating : 7/10

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Recommended

I have used CDG airport for 3 trips within the last month. Overall it works well. It is busy but immigration control works well, considering the crowds. Arrive early and be prepared for walking long distances. Signage is good, as is access to Paris by train. I used Terminals 1 and 2E.



Paris CDG Airport customer review :  25 September 2013 by C Wajsberg    (Israel)

Rating : 6/10

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Recommended

I have travelled through this airport having connecting flights, driving to airport by train or car or staying overnight in one of the many airport hotels and using shuttle bus. Depending what your terminal is your experience can go from very poor to good or acceptable. Generally I have never had any problems with airport personnel, they are usually always polite and willing to help. Maybe the people working for French customs in the train station could be less invasive and more discreet. Terminal 2f is old and once past passport and security check it gets even worse at baggage deposit. Terminal 2g is more spacious and more user friendly but difference between new and older 2g terminal wing is very obvious. Generally this airport has been poorly designed but once past baggage deposit, passport and security you walk through an airport with poorly designed duty free shops and nearly no food outlets. Generally speaking this airport needs to rethink why it exists and how to service its customers faster and better. I am still travelling through this airport surely because I like this place but more because of schedules of airlines I fly with using this hub so lets hope for some drastic improvement in the future.



Paris CDG Airport customer review :  18 September 2013 by T Whelan    (France)

Rating : 0/10

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Recommended

The problem with this airport is its existence. It's been built on stupid and inhuman principles and thus nothing works properly and the staff give the impression they hate their jobs. Even if they make an effort they're always depressed about it. Terminal 1 resembles a torture chamber,' Terminals 2A and B are hard to access and a sorry mess. There's a rapid transport system that goes round the airport but carefully misses these 2 out. Terminals 2C and D are ugly, badly served and depressing. Terminal 2E is an over the top opulent show off of a terminal where everything looks pretty and nothing (and no one) works. I believe Terminal 2F is being refurbished, and about time too. Worst of the lot is Terminal 2G. Firstly it's not in Terminal 2 at all, nowhere near any of the other terminals in a different part of the region, there's one bus that leaves from one place only from all the others, isn't properly sign-posted, and when you get there you find all the planes are due to leave in bunches, at the same time, which of course means they all leave late. The staff seem to be even more depressed than in the other terminals, and outside you'll find stranded passengers trying to work out where to go to next. Terminal 3's not bad.



Paris CDG Airport customer review :  16 September 2013 by J Higgins    (Australia)

Rating : 4/10

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Recommended

Transit through CDG twice last month we arrived at terminal 1 and had to get an Air France flight at terminal 2G which does not appear on any map, customer service was OK and quite helpful, but the distance, it was like we went to another town. The security refuse to speak in any other language except French. The whole place looks like a building site, so much bare concrete! Buy as little as possible.



Paris CDG Airport customer review :  11 September 2013 by J Hutter    (Germany)

Rating : 9/10

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Recommended

Travelling on Air France, transfer between Terminal 2E/F and 2G is absolutely no problem. Good signage, frequently running airside shuttle buses between the terminals and helpful (if a little harsh) personnel. Be prepared to walk for a while, distances can sometimes be quite long. In 2E(L) quite a few shops/stores with however highly priced goods. Odd is the security check right after deboarding a plane in 2E(L) before entering the still airside area of the airport. We had absolutely no lines there so it took only two minutes.



Paris CDG Airport customer review :  11 September 2013 by Michael G Manolios    (USA)

Rating : 1/10

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Recommended

The worst airport in Europe with lazy staff to match. Use it at your own risk. Especially if you transit you will be running for your flight - and still miss it, due to long lines in passport control (4 officers to check 450 passengers). Long walk through terminals with bad signs.



Paris CDG Airport customer review :  5 September 2013 by C Dare    (Australia)

Rating : 0/10

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Recommended

Passenger transit to from international flight (T1) to domestic (T2E) took 2.5 hours including 2 buses and what seemed like several miles of walking. Bags never made it through a 3.5 hour transit time. No customs/immigration checks at all. Pity the old, the disabled and the poor souls who speak neither French nor English trying to navigate this incomprehensible maze. Incredible that a wonderful, modern country like France does not do better.



Paris CDG Airport customer review :  2 September 2013 by H Williams    (Australia)

Rating : 3/10

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Recommended

Transiting from a domestic Air France flight into terminal 2 and leaving terminal 1 on Malaysia. Transit to Terminal 1 on train not too problematic. However did not have boarding pass for next flight. No service desk so had to queue as if checking in, even though bags already checked through. Long queue even for business class just to pick up boarding pass. Extremely long line for passport control (took over 30 mins) and then the queue for security! What a terrible place to transit. Avoid it if possible: far too stressful, even if you have plenty of time.



Paris CDG Airport customer review :  2 September 2013 by D Feehan    (UK)

Rating : 3/10

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Recommended

Flew MAN-CDG-JFK and back using Air France. The information website for transiting at CDG states that "if you are arriving at CDG from a non-Schengen destination and heading to a non-Schengen destination, you do not need to undergo extra security/immigration checks, you can just proceed straight to your flight." Furthermore, the AF check-in at CDG remarked on how CDG is "the easiest place to transit." Well, the info online was a complete pack of lies and the AF staff failed to mention that you're made to feel like a contestant on the Krypton Factor. The main stumbling block are the somewhat redundant security checks which are constantly under-staffed and over- crowded (in my case the officer just shut down a very long line without any prior notice) and officers lack even the most basic of people skills, and the 90 minutes lay-over for my connection resulted in me sprinting to the gate of my flight to JFK (thankfully the perennial delays for the AF A380 to JFK for once helped my cause). The return experience via JFK was more of the same security line pain, turning what (in other airports) a reasonable lay-over into a mad rush for the connecting flight to MAN. Avoid transiting here if at all possible.



Paris CDG Airport customer review :  28 August 2013 by R Bishop    (USA)

Rating : 0/10

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Recommended

I've been through CDG 8 times in over the past 11 years. CDG is hands down, worst airport I've ever been through and that's saying something since I've been through over 3 dozen airports. Each of them had more helpful and pleasant staff and the airport was better organized than CDG. A sad airport that should be avoided at all costs.



Paris CDG Airport customer review :  15 August 2013 by Dan Mcgarity    (USA)

Rating : 0/10

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Recommended

Most user unfriendly large airport. Signage is misleading or absent, personnel are indifferent. Much too crowded, and very long distances to terminals and gates.



Paris CDG Airport customer review :  15 August 2013 by B Smithson    (Australia)

Rating : 2/10

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Recommended

As others have said, Terminal 1 is horrid, even when things go right. Why they even attempt to check-in 500+ passengers in a such a tiny space for each of the various daily A380 flights is beyond me - this airport was not designed to handle this many passengers, particularly not any A380 flights. Transit desks are non-existent (as are general signs) and why they thought passengers would want to go underground through tunnels to get to those weird pods where the planes actually are is beyond me. The pods are also tiny and cannot fit all the departing passengers on large flights. If you are transiting through CDG make sure you collect your onward boarding pass before you arrive at CDG because it is incredibly difficult to get one when you land (you have to clear security and check-in again). It's clear that because no Star Alliance airlines hub there that no one cares about anything in Terminal 1 but its such a shame such a beautiful city has such a horrible airport.



Paris CDG Airport customer review :  8 August 2013 by B Garabedian    (USA)

Rating : 1/10

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Recommended

Arrived over 3 hours in advance. We were flying from CDG to Frankfurt and on to New York. I tried to print my boarding pass from the ticket kiosk but was unable to due to a computer glitch, so told I had to get it taken care of at the check-in desk. Stood in line for 1.5 hours before I realized it really wasn't moving and asked one of the Air France staff what I should do. I had to wait for at least another 1/2 hour. Every staff member I talked to said "Oh, it's no problem. You will make your flight. Don't worry." I was right to worry. By the time we reached the counter, the flight was leaving in 30 minutes. It was too late to get our bags on the plane even if they could have printed out a boarding pass for us. They then sent us to the Air France ticketing desk and assured us that Air France would get us out on another flight, same day. No. Air France sent us to Delta (a whole other terminal) who were able to get us out the following day. I understand computer glitches happen and were not the fault of CDG, but their queuing and check-in policies exacerbated the problem immensely. Our arrival at CDG was fine, but departing from there is manic and disorganized beyond belief. Individually, many of the people who tried to help us were very nice and did the best they could with the circumstances, but the queuing, check-in and ticketing procedures are not customer friendly at all.



Paris CDG Airport customer review :  5 August 2013 by A Snelling    (USA)

Rating : 1/10

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Recommended

I travel frequently in Europe, and I absolutely avoid changing planes at CDG due to the messes described by the other reviewers here. Those comments are absolutely true. This time I was vacationing in France, so I figured that just arriving and departing from CDG could not be that bad, right? Wrong. Arriving at Terminal 1 proved to be an absolute disaster. The facilities are operating at a multiple of their capacities with too few restrooms, for example. The baggage area was clearly too small for even one or two arriving planes; people crowding around while waiting for their luggage created a jam where no one could get in or out or around. There was just not enough square footage for everyone, and it is probably a dangerous situation. Even getting through the final customs check to embrace your loved ones was a crowded bottleneck involving a pushing/shoving battle just to somehow get through the maddening crowd. The parking and layout of the rest of the airport is confusing and illogical, but we figured it out. Departing from Terminal 1 is even worse. Check in is okay, but once you go through the first boarding pass check (ticketed passengers only), you take the escalator upstairs to see the real problem. You will stand in line for a minimum of one hour to get through the passport control. There were only two windows open for all departing passengers, and those two officials took their time! I was up there two hours before my departure time, and I nearly missed the plane. I have never just walked on a plane and had them shut the door, but this is what happened. Everyone was in the same boat. The boarding announcements started while we were still in this non-moving line, and everyone got very nervous. To run to the gate while they make the final boarding announcement and then realize you still need to go through security. It is all very unsettling. I would advise anyone who is using Terminal 1 to be upstairs three hours before your departure time. Perhaps this way you will be able to have a coffee before your flight, but that is doubtful based on how things run upstairs.



Paris CDG Airport customer review :  2 August 2013 by H Resneck    (USA)

Rating : 10/10

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Recommended

Maybe it is true that most of the people that write reviews do it because they have a gripe. We are sitting at the gate at CDG, in Terminal 2F having received excellent directions, in English, a very short wait at check-in and a quick trip through security and passport control. The directional signs are large, very large, easy to read and well located. All of the Air France personnel were polite and spoke English. Overall a pleasant experience and zero complaints. Perhaps the International Terminal has been upgraded, but I didn't see any of the issues mentioned in the other reviews that raises some concerns about what our departure from France would be like. We typically arrive several hours early for an International flight and print our Boarding Passes the day prior to departure, both of which makes life easier. Our flight departs at 10.30 am, so it's not like we are getting on the first flight of the morning. And, the terminal is air conditioned.



Paris CDG Airport customer review :  29 July 2013 by Fran Free    (UK)

Rating : 0/10

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Recommended

I arrived at Paris CDG in very good time (1.5 hours before take off). The way the queues were organised was quite unacceptable. It was ghastly, everyone trying to push in. Just not enough room for so many travellers. We were squashed all the way. There were not enough gates and personnel to deal with the volume. Most of the time was taken trying to get up to the passport check desks. It was a bit quicker when they moved the EU passports to one side. Stress, worrying one might miss the plane. I got to gate 53, 10 mins before take off. Air France has a very good boarding print out service which saves time. I had no baggage to check in. Lanes should be split early on. Children with family checks could also be another queue at holiday time. Makes you hate flying.



Paris CDG Airport customer review :  25 July 2013 by S Garrod    (Canada)

Rating : 0/10

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Recommended

What can I add that hasn't already been said. This airport is a classic example of everything an airport shouldn't be. Lack of meaningful signage, long line ups and confused personnel add up to utter chaos. If you are using this airport as a transit point and you have connecting flights make sure you have hours to waste because even with a 3-4 hour layover you may just make your flight - you will be standing in line most of that time or you will be hopelessly confused trying to make sense of this place and searching for someone who can actually help you. If you are traveling to Europe - Frankfurt is a much better choice as a transit point.



Paris CDG Airport customer review :  25 June 2013 by N Stacey    (UK)

Rating : 4/10

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Recommended

I travelled through this airport with Air France terminal 2E and was dismayed at the fact only 2 passport control windows were open meaning because of the queue there was a chance I could miss my flight having left ample time checking in. I spoke to two people but they just said stay in the queue but nobody actually seemed to take any notice or listen, eventually a member of staff made a call and all of a sudden there were more border control points opened. Also I was going to purchase a drink to take on board but at the price decided not to bother as it was a total rip off at least only having a 1 hour flight I could wait.



Paris CDG Airport customer review :  22 June 2013 by B vd Westhuizen    (South Africa)

Rating : 2/10

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Recommended

Using CDG as a transit between South Africa and Ireland on a business trip - To get something to eat is a mission only two very bad and pricey standard places selling food. The general attitude of the passport control staff is terrible - wine bought in duty free shop in South Africa and sealed were confiscated even though AF staff in JNB said it would not be a problem - I could however buy wine at CDG and take that to Ireland!



Paris CDG Airport customer review :  21 June 2013 by M Winter    (USA)

Rating : 10/10

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Recommended

Flying to DTW on AF. Couldn't have been easier or more pleasant. Admittedly we printed our boarding passes and do NOT check baggage, and arrived 3 hours early. After passport control, we were directed to take a train to the M gates, Here security was very efficient. The lounge and shopping area is attractive. There are several places to get food: Starbucks, Pauls, EXK, and a restaurant with a plat de jour for 10 euros. Waiting area at the gates is comfortable and the toilettes are elegantly modern. Souvenirs are pricey. If you've ever flown from DTW, with its endless hikes, mediocre food (with one exception) etc, you'll be very pleasantly surprised. A suggestion: if you are two or more, order a taxi the night before.



Paris CDG Airport customer review :  10 June 2013 by N Clarke    (Austria)

Rating : 2/10

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Recommended

This concerns CDG 2D Departures. On arrival there are no shopping or refreshment facilities. There is an intermediate "holding area" which once entered cannot be left. And you are trapped. There's no possibility of an early check-in. This area has minimal refreshment facilities, and if you arrive early then you have to sit and wait until your check-in opens. The check in procedure was a zoo. They had to open additional check-in counters for budget airlines at the expense of scheduled airline check-ins. As a seasoned business traveller I found this unacceptable. Once checked in you are through to airside. which offers paltry refreshments at astounding prices. And the shopping facilities would look poor against a souk. Provincial airports in Siberia are better.



Paris CDG Airport customer review :  6 June 2013 by M Joseph    (USA)

Rating : 5/10

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Recommended

There were no decent eating options available in Terminal 2E. All they have is a food court where the food is prepared way ahead of time and heated up when you order. I was expecting a French restaurant inside the terminal. Even small airports in the US have a decent restaurant. The immigration line at arrival can be quite long some times, not all counters seem to be open even if the line is long. The French don't believe in air conditioning, and the arrival hall can become pretty warm when there is a big crowd.



Paris CDG Airport customer review :  5 June 2013 by P Pagez    (UK)

Rating : 7/10

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Recommended

I have been using CDG airport at least twice a month for 10 years. As underlined by many, the airport should be treated under 4 separate sections, T1 (Star Alliance), T2 ABCD (One World and certain Skyteam), T2 EFG (Air France and main Skyteam) and T3 (charter flights). T1 is typically 1960's and poorly adapted to the security requirements od 2013 but it has been completely re-organised and stuff have improved dramatically, knowing that it is not a terminal for transit passengers. T2 ABCD is being rebuilt, not great, let's say average but they can be problematic if you have a connection from ABCD to EFG as you will have to walk a lot/take a shuttle and pass security once again, but I read that they are currently building a "corridor" for transit passengers that will no longer have to pass security in the future. T2 EFG E and F are architectural jewels, but it is a pity to see that the lack of proper organisation makes passengers' experience so unpleasant. Okay if you fly within Schengen but otherwise expect unorganised long immigration queues. The T2 EF in themselves are great terminals but the problem is all these small details which make the passengers' experience unpleasant. T3 is a normal charter/low cost terminal, very basic but not bad. To sum up, CDG airport is actually good but its problem is its heterogeneous terminals and the bad staff organisation despite the facilities which are good in themselves. It looks like ADP are doing a lot to improve their image and their service, massive improvements have already taken place and let's hope that they will continue because so far the service has tended to completely ruin the passengers' experiences in this nice airport.



Paris CDG Airport customer review :  21 May 2013 by Carl Lewis    (UK)

Rating : 0/10

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Recommended

I'd only ever flown into Terminal 1 before at Paris, and although the design of Terminal 1 is pretty unconventional, I always managed to arrive/ depart from it reasonably easily. However on my latest trip this weekend, I flew on Air France and had to endure the absolute fiasco that is Terminal 2. The layout of Terminal 2 is simply woeful. This is compounded further by the general inefficiency associated with any process that you need to follow within France. On arrival, the combination of a shuttle ride, long walks along endless corridors, long queues at passport control, slow baggage processing and insane queues at the Terminal 2 RER station's ticketing machines meant it took me over 2 hours from landing to being sat on the RER to Paris. Unfortunately, the return leg was no better. Signage was a total farce, the electronic check in is pointless as the service is duplicated by the baggage drop off desk (which had a major queue backlog), passport control and security are hopelessly slow and when you finally get through to the departure lounge gate area - there are nothing but handbag shops. The area serving the 'K' gates needs a proper food court with a decent selection of outlets with quick turn around times - the small restaurant area on the 1st floor is just pathetic. Having lived in France for a good few years, I always leave plenty of extra time because things tend to happen slowly. However, CDG is just beyond a joke. It is too big, too cumbersome, too slow and a nightmare to navigate. Use the Eurostar instead.



Paris CDG Airport customer review :  2 May 2013 by N Robertson    (UK)

Rating : 1/10

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Recommended

It really is as bad as the other reviews suggest! At the Air France check-in they don't seem to understand that an electronic check-in followed by a bag drop should be quicker and easier. Printed off my boarding pass and luggage tag, then had a join a ridiculously long queue to drop my bag off. Was there over 90 minutes before the flight but still had to be jumped ahead by a member of staff as it was nearly time to board. To top it all when I got to the bag drop desk the lady automatically printed off a new boarding pass and luggage tag so no wonder the queue was moving so slowly. The security check was more queuing. Can't comment on any airport facilities as there was no time to use them! The shops and cafes must be for people who miss their flight due to the inefficient check-in and security procedures. Never again!



Paris CDG Airport customer review :  2 May 2013 by M Fischer    (USA)

Rating : 9/10

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Recommended

I travel on business frequently to Europe and due to very bad experiences in the past, I tried to avoid CDG as much as I could, but last week was the best connection via CDG and it was amazingly good. I arrived at Terminal 2 G and signs were in English and there was an internal bus to 2E (typical international departures). Transfer was quick and good with the yellow line and since I am frequent flyer I went to the lounge which had good hot and cold food, all kinds of beverages and international magazines. Big enough and staff speak English, friendly and helpful. That was not typical in the past. Just got back yesterday and arrived 2E and had to transfer to 2G. Airport is still confusing, but also clear signs in English, baggage check, bus transfer , passport check and it is possible to transfer in 45 minutes or less. With all the bad experiences in the past, I was really surprised how CDG approved and I definitely put it back on the hubs I want to use.



Paris CDG Airport customer review :  25 April 2013 by D Keene    (UK)

Rating : 0/10

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Recommended

Absolutely the worst airport I have been to - even the provincial airports of France are nicer and more friendly. We flew through with Air France in transit through Terminal 2E apparently the newest bit. I am not sure who designed it but it is incredibly confusing and signposting is effectively non existent. We had a 5 hr lay over and where greeted with bottles of water at 3.90 euros a bottle (500ml) the food was even more outrageous. I would rather fly via anywhere else in the future even if it meant a longer lay over.



Paris CDG Airport customer review :  25 April 2013 by Stephen Wild    (UK)

Rating : 0/10

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Recommended

On 3 occasions recently, myself and or members of my family have made Air France flight connections through this airport. On each occasion Air France's scheduling was tight and the ensuing connection was a nightmare. There is a requirement to go through security even though passengers making connections have already passed through security at the airport(s) of departure. Very long queues can build up at security with many anxious passengers haranguing airport staff to accelerate their progress. Walks between gates can be long with ups and downs and connecting trains all adding to the stress. Avoid at all costs if you can! On one occasion my wife and I successfully made a transfer but our baggage failed to be loaded onto the plane and we arrived in equatorial Singapore with only the winter clothes in which we had travelled.



Paris CDG Airport customer review :  24 April 2013 by J Dale    (Canada)

Rating : 0/10

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Recommended

Worst airport I've been to. Super confusing layout. Signs don't make any sense. The security staff refuse to speak English to you even though I overhead them speaking English to the person in-front of me. They pulled apart my carry on and stood there yelling in French. I told them I didn't speak French. After about 2 minutes of me just standing there while they yelled at me they magically spoke perfect English and told me I could go. I will never fly Air France or through CDG ever again.



Paris CDG Airport customer review :  22 April 2013 by Marc Guillemard    (France)

Rating : 5/10

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Recommended

I have already written a number of reviews about CDG, but never about terminal G, and in CDG every terminal has its own peculiarities. It is dedicated to the "Schengen" flights, in other words flights between European countries that have signed an agreement suppressing customs between them. If you are on foot or rental car, you must take the internal railway in one of the other terminals. This looks very much like a small city airport where (if you are lucky), you walk to the plane, (otherwise it's a bus, sometimes for ridiculously small distances). The good thing is that the baggage check and safety control are most of the time very quick, then you arrive in the single hall. Although there is a lot of seating, and the rotation is quick (bigger planes here are A320s), it may be difficult to find a seat at certain times. Flights gates are normally given 20 minutes before boarding, but quite often less, so it can be a rush. Main concerns are the food : only one "snack" with insufficient seating, where you can have some kind of fancy sandwiches and salads and I've never have one that was good, even the very limited choice of cakes is bad. It's to the point that putting a McDonalds would be a huge improvement! And the fact that even in this configuration of smaller planes, no passport control, they managed to have 30 min delay in our flight to Florence ! For people transferring from others terminals, add at least 1/2 hour, around 3 hours is a reasonable transfer time.



Paris CDG Airport customer review :  19 April 2013 by Phil Campbell    (UK)

Rating : 1/10

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Recommended

Terrible airport. Flew in to Paris from Manchester. Arrived via a filthy airbridge with waiting scowling staff and then shuffled through approx a mile of filthy, bleak corridors to immigration. Immigration officer decided to ask questions in French and refused to explain what he meant in any other language. Luggage took 50 minutes to arrive and number of people failed to receive theirs at all. Toilets exactly as one would expect. Whole place has a terribly sad feel of neglect and despondency. Staff are morose and belligerent, prices for anything food or drink wise are extraordinary. Needs money, time and a cultural change.



Paris CDG Airport customer review :  18 April 2013 by Sebastiaan Bas    (Netherlands)

Rating : 2/10

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Recommended

What a terrible airport Paris-CDG. The only reason for me to fly via CDG was because we could get on the A380 for a fairly cheap price. Connecting in Paris from Amsterdam was horrible. Again long queues, very unfriendly barely, if any, English speaking staff and overcrowded and overpriced retail. Signage was very vague, compared to Schiphol were it is much easier. Avoid flying from CDG at any time especially as a transit passenger!



Paris CDG Airport customer review :  17 April 2013 by Paula Klimach    (Germany)

Rating : 0/10

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Recommended

We arrived to take our connecting flight to Germany when we had to go through security. I have to carry medication and therefore had on my person a certification, written in English, German, and French, stating that fact. The security officers would not read the documentation and insisting on going through and pulling apart my medication. I kept telling them that I had documentation that would explain the condition and the medication that I must carry, but to no avail. The horribly disappointing thing was that they would, say in French, that they did not know what they were looking for. I do not speak French very well, but I understand it. I kept asking for someone that spoke English and was ignored. As if this was not traumatic enough, they sent us to a terminal that did not exist and we could not find anyone to help us until some air hostesses looked up our connecting flight and sent us in the correct direction.



Paris CDG Airport customer review :  5 April 2013 by Danielle Willard    (USA)

Rating : 0/10

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Recommended

We arrived in CDG airport on March 11, 2013 missing our transfer flight to Dublin due to snow in Paris. They cattled everyone to one departure area where you were to change your departure flight, we waited in line for more than 5 hours only to be told that flights were canceled and we needed to go to another area to get a boarding pass for the following day. We were not provided lodging, we were not provided food or water, no blankets, and also turned away from being able to sleep on the provided cots inside the freezing airport. Customer service was awful, people were sleeping on the floor throughout the airport, and airport staff and Air France lied to us about everything! Our luggage finally arrived 4 days later than our arrival date to Ireland!



Paris CDG Airport customer review :  3 April 2013 by K Stian    (Norway)

Rating : 0/10

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Recommended

This must be as almost every review here says, the worst airport in the world. To get from any terminal to terminal 2G is almost impossible to do, and there is no help to get you there from the staff at the airport. No level of service whatsoever, and the few staff you see can barely help you. How is it possible to work at an international airport and not speak English? There are long lines true security and immigration. Usually they have 2 or 3 lines out of 10 open! Staff at security are rude and have no manners. To get something to eat or drink is not easy, there are very limited places to do so, quality and prices are bad! So if you have the chance do not use this airport as your connecting airport in Europe. There is so many others that are so much better.



Paris CDG Airport customer review :  22 March 2013 by J Wyer    (UK)

Rating : 0/10

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Recommended

On arriving at terminal utter chaos as due to weather conditions, long haul flights were being kept to schedule at the expense of cancelling and delaying short haul flights. (At this stage some UK flights were cancelled, yet others were not). Hundreds of in transit passengers queued for over 4 hours with no access to food, or even a drink and no effort of communication by any airline or airport staff. Told we were booked onto a flight to Bristol that evening at 20.30hrs. Were given a voucher for a snack and a soft drink. Any food vouchers we were given was only as a result of requests by ourselves. By 22.00hrs the flight was cancelled. Utter chaos once more as one member of staff worked on his own to try and book passengers onto flights for the next day. We were booked on a flight to Cardiff for 19.15hrs on 13 March. We confirmed that we were in transit from Miami to Bristol and were now entitled to refreshments, and hotel accommodation. Had now been delayed over 12hrs. We couldn't even get food as all the eating areas were closed. We spent 2 hours speaking to various customer service supervisors who were most unhelpful. By 1.30am we realised we had no option other than to find a corner to sleep in. Our flight to Cardiff left on time and we arrived in Cardiff on a Flybe flight at approximately 21.00hrs. Then had to pay 70 for a taxi to take us to Bristol Airport to collect our car.



Paris CDG Airport customer review :  21 March 2013 by Fabian Zwirn    (Germany)

Rating : 3/10

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Recommended

Arrival in CDG was okay. Baggage took some time to arrive and afterwards the train to Paris was not running due to construction work. There was a bus transfer to another train station but almost no signs, so we just followed the native speakers who looked equally confused. For the departure, the train (RER B) was operating normally and we arrived well ahead of our departure time. Due to snow, a lot of flights have been cancelled and the queues in front of the ticketing offices were huge. The lines for check-in were okay but the security line was moving very slow and I never experiences another airport in Europe with such a confusing regulation what can remain in the bag and where/when to scan the boarding card. The terminal was full and a lot of people were standing in line in front of the transfer ticket office. The restroom capacity for such an airport is far too small, so in the end there were queues everywhere and for everything.



Paris CDG Airport customer review :  19 March 2013 by M Lauder    (Switzerland)

Rating : 3/10

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Recommended

I have not connected in Paris for a long time so cannot comment on the overall airport experience. My understanding is that it has improved (at least for AF passengers). My experience is with terminal 2G with a direct flight from Paris to Zurich, and it is a catastrophe. This terminal is so remote that you can only access it by a shuttle bus. If you happen to take the RER B from Paris, you need at least an hour and a half to get to 2G. it's a 30 minute ride to the TGV station at CDG (more like 45-50 minutes in fact since the RER B is ALWAYS late and stops randomly between stations for 5 minutes). Then, it's another 25 minutes to 2G. The shuttle bus departs every 10 minutes or so but stops in all terminals before getting finally to 2G. It even manages to stand still at 2E for quite some time. It's a total nightmare if you're on a tight schedule! The terminal per se is not bad. It's as good as any low-cost terminals in the world. The only difference is that it is not Ryanair that uses the facility but Air France. I hope one day they decide to tear that terminal down or to extend the train that links 2E and its satellites to 2G.



Paris CDG Airport customer review :  19 March 2013 by P Stephenson    (UK)

Rating : 0/10

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Recommended

A disastrous airport. Flew in on Sunday and faced a 10 hour delay due to "staffing shortages". Many flights also delayed, people scattered like litter on the floor as there were absolutely no seats free. Staff are insolent, arrogant and monosyllabic, avoiding eye contact and generally seeming to wish they were anywhere but the airport. Everything is eye wateringly expensive, 5 euro for a nasty limp sandwich is about as good as it gets. Lastly, avoid using the airport as a stopping point, I did this a few weeks ago and found that movement between the terminals takes hours. The airport is so poorly designed that it almost works like 6 or 7 separate airports. Horrible, dirty and simply not fit for purpose.



Paris CDG Airport customer review :  18 March 2013 by M Ross    (Scotland)

Rating : 2/10

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Recommended

A shockingly badly-run airport. Check-in at Terminal 2E is a disgrace, with several self-service check-in machines out of order, followed by long queues for the baggage drop, with further long queues for the passport control. I recommend arriving at 2-3 hours before a flight, otherwise you may well find yourself stuck in a queue and worried about missing your flight. Some staff are helpful (and can see just how bad the situation is), unfortunately many others are rude, useless or worse. The RER train service to/from the city centre also has very dirty trains which create a poor impression. Avoid this airport if at all possible.



Paris CDG Airport customer review :  18 March 2013 by D Gordon    (USA)

Rating : 0/10

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Recommended

My most recent experience with flying into and out of CDG with AF was complete misery. Our flight landed on time into CDG, but apparently due to a few inches of snow everything at the airport was already backed up or not operating. We were warned before exiting the aircraft, luggage handlers were very slow. With 4 hours before our connecting flight was scheduled to leave, I mistakenly thought this would be plenty of time for our bags to reach the next flight. The connecting flight was inevitably delayed. The gate on our connecting flight was then moved to another terminal. We had to exit the terminal we were in and go through another security line in the re-assigned terminal with hundreds of other passengers. By late afternoon there was little food left at any of the terminal kiosks. 3 days later there is still no record of my bags ever being scanned by luggage handlers at CDG.



Paris CDG Airport customer review :  15 March 2013 by Alan Watkinson    (UK)

Rating : 0/10

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Recommended

I am a frequent user of Paris CDG. It's the epitome of incompetence and poor customer service, with Terminal 2 being the worst of the 3 terminals. Poor layout e.g. Terminal 2B with sealed departure lounges and no toilets. Confusing signage with unnecessary profusion of letters and numbers for sub-terminals, check-in desk clusters etc. Lots of staff checking boarding passes and telling passengers where to queue, but too few staff actually doing work to process passengers and reduce queue length e.g. often just one or two officers on Passport Control with hundreds of passengers waiting. On one occasion, the queuing time at Passport Control was so long that a couple of people fainted. Inaccurate, out of date flight information e.g. flights shown as being on time when the time is long passed. Limited food outlets, given the volume of passengers, but plenty of upmarket shops with unaffordable prices. Strikes by baggage handlers and even by the drivers who operate the runway buses. Overall, CDG gives the impression of being run for the benefit of its employees rather than the passengers who pay their wages. You may not have a choice if you want to visit Paris, but do try to avoid it as a hub for connecting flights if you can go elsewhere.



Paris CDG Airport customer review :  14 March 2013 by Raluca Simpson    (UK)

Rating : 0/10

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Recommended

You could not make this up. This is also reviewing AF, equally shocking. Delayed 12hrs coming into CDG due to snow on the ground. Arrived 1am and told that luggage staff went home so no luggage. Went outside and queued with over 100 people for 2 hours in -4 degrees weather for a taxi (at 1am). On return I tried to use website for luggage to no avail (lost luggage had also gone home). I spoke to some deeply unfriendly French AF staff who fist chided me for forgetting my luggage - then told me that 'of course you can't use website, we haven't updated it yet because we are so busy'. Right now I don't know how or when I will get my luggage. This is not my first appalling experience here - I've missed two connections recently because of the high levels of efficiency of this airport. Words can not do justice to how utterly awful this airport and experience has been.



Paris CDG Airport customer review :  25 February 2013 by G Pan    (Greece)

Rating : 2/10

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Recommended

Without a doubt the worst hub in Europe. I have to use CDG 2-3 times per month. Big problems if you are not travelling on the Sky Team. Terminal 1 is a mess. Transfer time (including baggage claim) from terminal 1 (Star Alliance etc) and terminal 2 (Sky Team) can take up to 50 minutes with plenty of walking, trains etc. Allow yourself at least 1 hr 45 mins if you need to catch a flight from different terminals. Due to heavy loads from AF flights most of the domestic flights require a long bus ride to the airplane. Catering is poor in terminal 1 and average at terminal 2. A bit of a mess to find the train station to Paris Centre. There is a TGV station in the airport. The only good thing is that they are pretty efficient on security with many gates and personnel. I wish I could avoid CDG but unfortunately this will not happen for the next 2 years at least.



Paris CDG Airport customer review :  23 February 2013 by G Shaw    (USA)

Rating : 10/10

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Recommended

The new M terminal at CDG accommodating the larger aircraft (i.e. Airbus 380) is marvellous. The queuing was organized and facilitated trouble-free boarding. Ground crew were professional and accommodating. I fly out of and return to LAX which is a nightmare - although the new extension in the Tom Bradley terminal is a big improvement at LAX. CDG has always been, albeit a huge airport, easy to navigate (but I understand the native language so I never felt lost or disoriented). Of course, travelling each year helps me navigate my way practically with my eyes closed!



Paris CDG Airport customer review :  21 February 2013 by Rob Smit    (China)

Rating : 3/10

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Recommended

Never have been a fan of CDG and try to avoid it but as I had an award ticket with Air France I had little choice. Distances between gates are too big, seating availability is limited, staff not particularly friendly, signage not always very clear. The only positive is that there were no queues at immigration. So I will keep avoiding CDG for as much as possible.



Paris CDG Airport customer review :  21 February 2013 by J Mason    (UK)

Rating : 1/10

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Recommended

This is the worst airport I have ever flown to. Unfortunately I've had to use it a few times to get from Aberdeen to Pau and it just seems to get worse. First when you arrive you are taken by bus to the terminal building then have to queue for 30 mins to go through security as they only had 2 security gates open then another bus to get to another terminal building. Coming back from Pau took 3 separate bus journeys. One to get to 2G then another to get to 2E. A final bus trip took us to the plane which was parked in the same spot as where we taxied a few hours earlier! Avoid this airport at all cost!



Paris CDG Airport customer review :  14 February 2013 by M Arhie    (France)

Rating : 7/10

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Recommended

I use to fly from and to CDG several times a year. I usually fly Air France and Skyteam and therefore enjoy very decent airport facilities (Terminals 2E, 2F and 2G). I also fly BA and Easyjet quite often and their Terminals (2A and 2B) have also very much improved in the last years. However I flew Lufthansa last week and therefore used Terminal 1: what a disappointment! Everything is too small (check-in rooms, terminals, etc.) and orientation is a nightmare! Now I understand why some people hate CDG. This terminal simply ought to be fully re-built. I actually think CDG shouldn't be rated as a single airport but as 2 different ones as T1 and T2 are so discrepant. So my final grade is 7/10 as an average of: 4/10 for Terminal 1 (STAR ALLIANCE), 7/10 for Terminals 2A, 2B, 2C and 2D (ONEWORLD + EASYJET + EMIRATES), 10/10 for Terminals 2E, 2F, 2G and S3 & S4 (SKYTEAM).



Paris CDG Airport customer review :  13 February 2013 by Theodoros Maltaris    (Germany)

Rating : 0/10

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Recommended

Extremely rude, incompetent and arrogant security staff. At the security check we asked for a hand/wand control of my pregnant wife instead of the metal detector and they refused, although it is recommended from the CDC centre. Nobody speaks even passable English.



Paris CDG Airport customer review :  13 February 2013 by Marc Guillemard    (France)

Rating : 1/10

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Recommended

I have already reviewed CDG a number of times, but these people always manage to surprise me (although never in a positive way!). This time, we landed at CDG coming from Hamburg. Everything seemed to work well, and we went to a gateway (CDG is famous for having a high percentage of planes that load and unload by bus, especially short and medium haul). The surprise came from the fact that we did a few meters on the gateway, then were directed to use the stairs (very convenient with luggage, not to speak of older people) down to where a bus was waiting for us. Then visited CDG for around 3 kms to the proper gate in what seemed to be a different terminal! Ridiculous is the right word.



Paris CDG Airport customer review :  28 January 2013 by P Cullen    (UK)

Rating : 7/10

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Recommended

Terminal 2E is architecturally rather impressive and worked well on my visit (a Friday evening). I already had a boarding card so did not need to check-in, there were queues for passport checks and security, but they were well managed and only about 5 minutes each. Once airside there is plentiful seating and I found the ambience quite peaceful. I do agree though that the signage could be better, some gates are underneath the main area and it is not clear until you are close to the escalator. Also the selection of food outlets is poor and the only shopping appeared to be very expensive luxury goods and 'duty free' that is more expensive than supermarkets.



Paris CDG Airport customer review :  28 January 2013 by M An    (Belgium)

Rating : 8/10

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Recommended

After reading reviews about CDG, I was a bit worried because we were flying out of there to Mauritius. Surprised about how everything was well organised. Our flight had an engine problem and we couldn't fly out on the scheduled date, the Air France staff were very helpful and professional. Of course because the airport is huge, you have to queue up most of the time. We flew out of Terminal 2E.



Paris CDG Airport customer review :  25 January 2013 by N Price    (UK)

Rating : 2/10

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Recommended

Paris CDG Airport has 3 entirely separate terminals - and, in my mind, should really be considered as 3 separate airports by this site, as my experience at terminals 1 and 2 have been totally different (I've not visited Terminal 3). Terminal 1 is an elegant (if unusual) design of concentric circles and radial pods, which efficiently separate 'airside' (inner circle) and 'ground side' (outer circle). Food is readily available at numerous snack bars, plus an excellent Terrace restaurant accessible by lift beside the main bar. Shopping is plentiful, and easy to find as you walk around the inner circle. Terminal 2 is the worst airport I have visited. It is separated into around six 'sub-terminals', which again are probably deserving of separate reviews. Terminal 2E is the only one I have visited, and it is confusing, poorly laid out, and lacking in basic facilities. The shops are scattered in a random pattern, making finding any one location a matter of trial and error - you can't even walk round them all efficiently. Worse, for the gastronomic capital of the world, the food is dire - a 'multi-cultural' food court serving microwaved curry, pasta or lasagne is the only alternative to a stale sandwich or wilted salad. Further, the staff just don't care. The terminal is over-staffed - 3 separate people to make sure you're in the right queue at security - yet, on multiple occasions I have been 'suspended' for 5-10 minutes when the security staff decided to go on a break while my hand luggage was half way through the scanner, and I had to wait until the next staff member arrived to continue my screening. Avoid, at all costs!



Paris CDG Airport customer review :  17 January 2013 by R Schubert    (Germany)

Rating : 0/10

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Recommended

Worst airport I have ever been too. Dirty, no facilities, restaurants and bars overpriced. Cheapest cup of coffee I could find was almost 5 Euros. Air France so called customer service unacceptable. Long queues. Unfriendly. No wonder - the customer service in glass and you could speak to the employees only through a small hole in the glass.



Paris CDG Airport customer review :  10 January 2013 by V Schafer    (USA)

Rating : 2/10

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Recommended

Paris was a connection airport between Detroit and Minsk. Not only were the security staff rude, the queues were abysmal. We had a 3 hours between our next flights and it took 2 hours just to get to the next terminal. They managed to lose our baggage both there and back. The stores are far too expensive for the average person, and don't expect a lot of food options either.



Paris CDG Airport customer review :  8 January 2013 by Norman Pratt    (UK)

Rating : 0/10

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Recommended

My wife and I suffer from arthritis and are 75 years of age. Concerned that we might not be able to walk long distances we requested assistance at CDG Paris. Arrived in Paris on 3/1/13 on flight AF0347. Asked to wait in the immediate arrival lobby with no departure information. The time of our next flight was within 45 mins, I pointed this out to the supervisor and was ignored. I requested information as to how far it was to the departure gate and was told she did not have this information. I later found the departure gate was very close and we could have easily made the flight. We missed our flight and had to travel to Bristol via Dublin arriving at our destination 7 hours behind schedule feeling very tired. When we arrived at Bristol we were further delayed by having to report that our luggage had been lost – we are still waiting its recovery.



Paris CDG Airport customer review :  2 January 2013 by G Sporton    (UK)

Rating : 0/10

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Recommended

Possibly the most inefficient and rude passport control and security staff I have ever experienced. For some years I have avoided CDG as they always lost my luggage when in transit without fail. Thought it was worth a second try as I was actually going to Paris, Sunday evening, with only 2 jokers manning border control (and intentionally taking more time than required) left us in a queue for about 45 mins to pass through customs (and we are EU citizens). Then drama at customs as my wife was subjected to a frisk, and then sarcastic examination of her hand luggage as punishment for complaining about it. Is this making us safer? A real disgrace.



Paris CDG Airport customer review :  23 December 2012 by Jack Johns    (USA)

Rating : 0/10

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Recommended

Flight was fine but they never put our luggage on the plane. I was told from the customer service staff at Delta Airlines this is standard procedure for Paris CDG. She said this is what Paris CDG is famous for. It is not rocket science to get a bag on a plane. Three days later no luggage. If you can fly out of another location you better do so.



Paris CDG Airport customer review :  13 December 2012 by S Meyer    (France)

Rating : 0/10

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Recommended

Terminal 2 is to avoid at all costs, disgusting treatment of passengers. Flew back from JFK arrived at 6.30 am - tired after overnight flight but thinking this early in the morning there won't be many people around! Was horrified and very surprised to find huge queues at passport control, 30 minutes before passing through. We had a 7 month old baby and no help whatsoever.



Paris CDG Airport customer review :  12 December 2012 by L Day    (Australia)

Rating : 0/10

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Recommended

Words cannot describe how awful this airport really is. My most recent experience was departing Paris back in October. Signage in Terminal 2 was vague and confusing, I finally found the check in desk to find massive and disorganised queues for the Air France automatic and manual check in systems. Signage and organisation here was terrible. I waited 20mins to get to the automatic check in machine only to find out that I'm not allowed to use it because I am flying codeshare with Qantas. I then joined a second queue which stretched out of the check in area itself and waited another 20mins before an Air France staff member took my passport and ran off with it to get my boarding pass. Finally got to the queue for the check in and bag drop, waited another 30mins to find that their baggage carousel had broken down and was redirected to another check in desk for the bag drop. Staff member was old and rude, refused to speak English and refused to send my bag to Singapore even though Qantas said it would be OK to access my baggage during transit. By this stage I had a nice 30mins to get to my plane before it departs. Bear in mind I arrived 2.5 hours before my flight was due to depart. Security staff were rude and unprofessional, as were the boarding gate staff. I made it on the plane just as the last passengers were getting on.



Paris CDG Airport customer review :  8 December 2012 by A Lane    (USA)

Rating : 5/10

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Recommended

Nowadays I personally find transiting CDG to be okay when compared with Heathrow and Manchester airports. Terminal 2E, which Air France solely uses, is quite nice provided you are there in good time. The shops are quite nice for browsing, and the dining choices are good too. The location of the toilets could be better as they are placed on either end of the very long terminal. However, CDG is not a good one for transiting unless one has at least two hours. Otherwise, one will be in a rush to make one's connecting flight. Security lines can be long, but they do move quickly fortunately in my experience. Passport control is not too bad as they also move along well.



Paris CDG Airport customer review :  6 December 2012 by S Meyer    (France)

Rating : 0/10

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Recommended

Once again I need to complain about appalling conditions in Terminal 2. I arrived Sunday evening and had to walk across tarmac, up two flights of stairs, and along many very long corridors to retrieve my baggage. Even had to get on terminal shuttle train! More long corridors, escalators fin ally passport control which fortunately was empty for once. Finally got my suitcase over 30 minutes later. If I had been informed beforehand I would certainly have chosen another form of hand luggage (with wheels) but on reflection would have avoided CDG airport, my second very bad experience there in 10 days. They could at least inform passengers in advance as I would have asked for airport assistance.



Paris CDG Airport customer review :  5 December 2012 by A Alexandrescu    (Romania)

Rating : 1/10

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Recommended

I flew from Bucharest - CDG (Terminal 2) - Edinburgh return last week. CDG is an incredibly poorly organized airport and I agree with the (negative) comments of the other users. The staff are rude, pretend or are indeed incapable of understanding English and overall unhelpful. We are not talking about an understaffed airport (my ticket was checked more than 10 times when I left for EDI by people who obviously had nothing better to do). Besides everything that has already been said, for those having to travel through CDG I have one advice: find out in advance from where your departing flight leaves and approximately how long it will take you to get there. Unlike other airports, CDG does not provide one with information on the time it takes to reach a certain gate (or if you'll have to take the bus to get to it). CDG is one of those airports where you really have to arrive some 3 hrs in advance if you don't want to risk missing your flight. One cannot afford to underestimate the chances for things to go incredibly wrong. It's huge, but there's no room for logic and common sense. To be avoided when possible.



Paris CDG Airport customer review :  3 December 2012 by David Chown    (Spain)

Rating : 8/10

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Recommended

Two years since last visit, things have improved! Terminal 2 is now much improved except for the endless walks between the sub-terminals. After the USA, it was so refreshing to encounter polite security staff and to keep one's shoes on!



Paris CDG Airport customer review :  29 November 2012 by Bruno Webster    (France)

Rating : 0/10

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Recommended

Flew from PAU (PUF) to CDG, flight AF7777 on 28 Nov 2012. In transit to Rabat. AF flies you to Terminal G (domestic), they say, knowing perfectly well that the airplane will actually be parking at a parking stand nearby Terminal E. 10 min to get ground staff started, then into a jammed bus with no seating facilities, 20 min bus ride to Terminal G (where you were supposedly landing), 5 min waiting for a signal to open the doors to suffocating passengers. Then, through immigration again (10 more minutes lost) to get into another shuttle bus (even more packed than the first one ), for another 20 min ride to get back to Terminal 2 E, right at your starting point. All in all, the experience took more than one hour just to get almost exactly where you started: an absolute nonsense. Unfortunately, CDG is: filthy, run down, mismanaged and, in short, a complete disaster.



Paris CDG Airport customer review :  12 November 2012 by S de Bok    (Netherlands)

Rating : 8/10

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Recommended

Flew CDG-LAX and LAX-CDG-NCE this summer. Though the 2E terminal seemed very crowded, everything went quickly. Lots of people in the check-in area on a Saturday afternoon in the middle of summer, but there were no lines for baggage drop off, passport control or security check (L-gates). Boarding for the big A380 wasn't a hassle either. On the way back transit from 2E to 2F went easy, but it's a very long walk from the L-gates to 2F. Terminal 2E is great, but 2F was really crowded and there aren't a lot of seats. Maybe it was just luck that everything went easy, but I would definitely use CDG again.



Paris CDG Airport customer review :  8 November 2012 by Emmanuel Cuignet    (France)

Rating : 7/10

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Recommended

Flew CDG-AMS-JFK, terminal 2F. My experience is not representative of the experience for transiting people. I am frequent flyer and checked in the "sky priority" area. I then went through the scan in the dedicated area. My luggage was checked in straight to JFK. All was smooth and flawless. Nothing to comment on. Very polite staff at the check-in and scan. All in all it took, 15 mins tops and straight to the lounge.



Paris CDG Airport customer review :  7 November 2012 by Marc Guillemard    (France)

Rating : 2/10

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Recommended

Flew to Munich from CDG 2F terminal. This is not the worst one, but the architecture is all show and nothing practical, therefore efficiency is difficult to obtain. The new thing when you fly Air France in economy is that you do everything yourself : print your boarding card, but also your luggage label that you have to fix yourself to your suitcase (do not forget to take off and keep the receipt). When you have queued to leave your suitcase, you go through passport and luggage control which is not the worst, but not the best either. Try to get a sandwich and you find that the famous architect has completely underestimated the necessary seating space in the 2 small underground snack bars, as well as the restrooms, which could be cleaner. Then go to boarding gate and go through the most incredible experience CDG has created so far : we went down the stairs to a bus that drove 5 to 10 minutes in the airport, to leave us not at the plane, but at another gate! Then we went up the stairs to board the plane that was accessible via a gateway, but not at the proper gate. Ridiculous and very representative of this airport's organization.



Paris CDG Airport customer review :  30 October 2012 by J Etheredge    (USA)

Rating : 0/10

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Recommended

We will do all we can to avoid a connecting flight here in the future. If you do connect through CDG, make sure to allow at least 4 hours between flights. We had to transfer flights between terminals 2 E and 2 F both direction in our trip to Spain. When we got off our plane, signs to the next terminal were few and very confusing, as we were forced to almost entirely leave the airport, then come back in and stand through hour- long lines for passport control, followed by long security lines. The only reason we made the flights was because they were delayed. Very chaotic and frustrating!



Paris CDG Airport customer review :  28 October 2012 by Lalchhanhima Ralte    (India)

Rating : 10/10

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Recommended

Flew in to CDG by Air France from Mumbai India on Oct 17th 2012 to terminal 2E with barely 2 hours to connect to Montreal. It went without a hitch. Let us use our short transit time to enjoy what the airport has to offer - free WiFi, sufficient seating etc.



Paris CDG Airport customer review :  23 October 2012 by Rene van Zijl    (France)

Rating : 0/10

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Recommended

Terminal 2E, Paris. I have never seen such an inefficient terminal as the 2E. Almost all reviews are very negative, and I confirm these comments. The 2E terminal is overcrowded and to go to the gates, one needs to take a train. The new building is OK, but the check-in should take place in that new building. Arrival is a nightmare. It takes a long walk plus train to arrive at the customs. There is not a separation between ECG passport holders and other travellers. It takes a long time to pass customs. The airport found the solution; the delivery of the luggage is extremely slow. Arriving last Saturday it took 1 hour 20 before my priority luggage arrived. Will avoid this terminal.





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