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Paris CDG Airport Passenger Reviews and Paris CDG Airport Traveller Reports



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PARIS CDG AIRPORT customer review :  6 July 2011 by Laurel McCloskey   (USA)

Customer Rating :  2/5

2 Star Rating   

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The most challenging part of this airport are the shuttles from the hotels in the area. They are overcrowded and are very slow. Leave over 1hr for this. Then the airport lines are inefficient and the terminals are confusing. A hard airport to navigate and leave 3 hrs for international flights.


PARIS CDG AIRPORT customer review :  28 June 2011 by T Bauer   (France)

Customer Rating :  2/5

2 Star Rating   

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Although some parts of Terminal 2 look fairly new, some areas (toilets) are shamefully dirty and/or broken. Moreover, the staff in most food shops are incredibly slow and rude. Public transport by train (RER) is too often running late, or not running at all, dirty and inconvenient for travellers with big bags. This airport is a shame for France.


PARIS CDG AIRPORT customer review :  27 June 2011 by Stefano Nicolai   (Switzerland)

Customer Rating :  5/5

5 Star Rating   

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GVA-CDG-JFK return. My experience in this airport was just awesome: everything worked just smoothly. On the way to New York, I had 2.5 hrs connection time (as, based on previous reviews, I was expecting the worst). That allowed me exploring the terminals 2F ad 2E and I could discover magnificent architecture, excellent service, nice ground staff and a wide variety of shops. On the way back, the flight from JFK was delayed of 2 hrs: because of this fact, I just had 50 mins connection time to get from the satellite of terminal 2E to 2F. And I had no problem at all: no queues at immigration, fast security control and they managed to efficiently transfer my baggage to the flight to Geneva. For sure, I will choose again CDG for my transfer flights to Northern America!


PARIS CDG AIRPORT customer review :  24 June 2011 by M Gibbs   (UK)

Customer Rating :  2/5

2 Star Rating   

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Relatively pleasant and well maintained buildings in the main, especially the newer T2 buildings - one issue with it being so spread out is the huge distances you will have to walk to get anywhere. This makes navigating through the airport very tedious, and in general there are few "good" places such as bars/restaurants to spend time in, mainly just cafes or food courts. But there's plenty of space for sure. The main issue though is the total incompetence of their security set up. It seems that being officious is more important than employing common sense in their checks, and for my line of only 10-15 people it took over 30 mins to process - yes 30 mins. Any bag checking resulted in the whole scanning operation stopping whilst they checked the one bag and pointed animatedly at the screen, until they uncovered, yes, a Razor. This happened twice. I travel through many airports, and had I not nearly missed my flight because of their ridiculous working methods, it would have been laughable how inefficient they were. My usual airport is LHR, so you can understand I'm used to queuing etc, but personally I would never use CDG if possible - it's simply too maddening.


PARIS CDG AIRPORT customer review :  22 May 2011 by Bill Hansen   (Japan)

Customer Rating :  2/5

2 Star Rating   

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Departure from Terminal 2B on Air France. Relative few people in the terminal. Distance from train station is relatively long, which is a well-known problem at CDG. Terminal was generally cleaner than what I saw during multiple previous experience at CDG. Signage extremely confusing - worst experience of any airport; as a result of poor signage walked additional 150-200 metres and back to my gate area. Staff at checkin generally friendly. Arrival to Terminal 2B on Austrian 2 days later: morning arrival at peak hour. The layout with same-floor arrival/departure is fine when there are no or few passengers; it becomes a disaster during an mix of arriving/departing flights. Arriving passengers had to fight his way through departing ones in the hall and vice versa. Poor signage makes things worse. Huge queuing at the train station to buy tickets with several machines out of order and nobody to help those who are not familiar with the system. Overall, I would prefer not to use CDG if possible.


PARIS CDG AIRPORT customer review :  11 April 2011 by Shona Shannon   (UK)

Customer Rating :  2/5

2 Star Rating   

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Travelling to Hong Kong via this airport was disappointing. With three hours between flights we looked forward to having dinner in Paris, albeit the airport, only to be disappointed at the lack of places to eat in Terminal 2. No French restaurant just one eating place where you had to microwave your own food!


PARIS CDG AIRPORT customer review :  4 April 2011 by C Coveyduck   (France)

Customer Rating :  2/5

2 Star Rating   

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Paris CDG Terminal 1 must be one of the most depressing airports I have been in. Grey concrete, no ceilings, dirty and scruffy. The shopping is poor, limited choice and expensive, very few outlets for eating/drinking and not cheap! You almost need a GPS to navigate your way around the signs are very confusing. Unfortunately, as I live in France, I have to use this airport and I feel ashamed that it is one of the first experiences tourists have of the beautiful country!


PARIS CDG AIRPORT customer review :  28 March 2011 by A Hijmans   (Brazil)

Customer Rating :  4/5

4 Star Rating   

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I had quite a decent experience flying out of T1. Smooth arrival by RER and transfer by shuttle train to T1. Check-in was quick, security even quicker (and I've experienced otherwise in CDG!) The only downside was the lack of food options, which is limited before security and severely limited after.


PARIS CDG AIRPORT customer review :  21 March 2011 by Tony McLAughlin   (UK)

Customer Rating :  2/5

2 Star Rating   

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Arrived on BA fron LHR at Terminal 2A. Despite numerous air bridges being available, we were parked in a remote stand and bussed to terminal. Swiftly through immigration though. On the return, long chaotic walk from the RER station to Terminal 2A. Security was quite chaotic as you enter it just as you leave immigration, and it gets very busy. Not a great deal of room to move around once airside and when it is sunny it can be very unpleasant.


PARIS CDG AIRPORT customer review :  16 March 2011 by R Canavy   (Germany)

Customer Rating :  4/5

4 Star Rating   

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I often waited quite long for my luggage, but cleanliness, queuing times were than fair. I found the people who work there, if not very friendly, very polite. My connection between my flights from Berlin to Bangkok was smooth, no waiting and terminal F an architectural beauty.


PARIS CDG AIRPORT customer review :  17 January 2011 by Martin Ambrosch   (Austria)

Customer Rating :  1/5

1 Star Rating   

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CDG is a nightmare for connections. We had to queue for passport control, we had to queue for security check. No one listened to us as we explained we had a tight connection time. Our names were announced for final boarding but that didnīt interest anyone. We finally made it to the plane running like mad. And then - onboard - we had to wait again until the luggage of those passengers who didnīt make it in time was unloaded. Avoid CDG if you can!


PARIS CDG AIRPORT customer review :  17 January 2011 by S Malhi   (Sweden)

Customer Rating :  2/5

2 Star Rating   

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I can only agree with what everyone else has written. Terrible layout of the airport, so illogical it's absurd. I was going from Stockholm to Delhi, via CDG. Due to my flight got cancelled I had to spend the night in France. That of course had nothing to do with the airport. I had no clue which way I took from the Air France customer desk to the bus which was going to take me to the hotel. And even then while waiting for the bus who took a good 40 minutes to arrive, I still didn't know if I was in the right place. I work in an airport so I have a pretty good understanding how things work at airports and can manage my way pretty well everywhere I've been. Except from CDG. Sadly I will have to travel via CDG once more since AF gave me a 500 euro voucher due to the delay I experienced. The staff in the airport staff was pretty friendly and helpful towards me, so I have no complaints there. If you have to travel thru CDG, like many others have said, make sure you have a lot of time for your connection.


PARIS CDG AIRPORT customer review :  14 January 2011 by Erich Koller   (Switzerland)

Customer Rating :  2/5

2 Star Rating   

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Quite a mess at arrival with AF at terminal 2G. No airbridges available, so had to take busses to the terminal. Overall unclear layout of CDG2. Staff everything between friendly and rude, depends heavily on how you approach them. Departure a day later also quite disorganised as long queues at security. I believe that ADP could do a better job together with AF as their main customer. Having lived in Paris for quite a while, I never really understood how such a great city deserves such an airport. Was informed that matter is rather driven by politics than by business, therefore I have little hope for the future.


PARIS CDG AIRPORT customer review :  11 January 2011 by Dwight Betts   (USA)

Customer Rating :  1/5

1 Star Rating   

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Absolutely absurd security screening delays and redundancy. I have passed through CDG four times in the past 45 days and had the connection flight airplane close the door behind me as I entered because of the absurd delay caused by the French in the name of security checks which is completely redundant. Checking a passport 5 times by different people at different areas, checking boarding passes 6 times at different areas and the horrendous lines at the main screening point! Just maddening.


PARIS CDG AIRPORT customer review :  11 January 2011 by G Zett   (Germany)

Customer Rating :  4/5

4 Star Rating   

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Upon arriving terminal 2G we were out of the airport and on the shuttle bus within 10 minutes of landing. Leaving 2G was just as easy - no check in line, no screening lines and a relaxed lounge atmosphere, nice furniture complete with day beds, and information screens. I agree that CDG's international terminals are a nightmare.


PARIS CDG AIRPORT customer review :  9 January 2011 by Michael Davies   (UK)

Customer Rating :  4/5

4 Star Rating   

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Terminal 2E. Spacious and open feel. Connection between the 2 different sections of 2E was easy on a short train ride. The biggest disappointment was no decent restaurant! Only a food court selling overpriced food of poor quality and small portions. The only reason I ate there was I had an Air France voucher due to a missed connection. I asked an AF representative for a recommendation of a good restaurant and he said I would have to go to 2F which would mean passing through time consuming security check points.


PARIS CDG AIRPORT customer review :  7 January 2011 by Tapani Vuola   (Finland)

Customer Rating :  1/5

1 Star Rating   

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Impractical with long corridors (very long transfer from terminal 3 to terminal 2F), strange layout, hard to find the way, little services, too little waiting space etc. Also famous for losing luggage. And: the airport has it own dedicated beggars and homeless people.


PARIS CDG AIRPORT customer review :  3 January 2011 by D Mellouk   (USA)

Customer Rating :  1/5

1 Star Rating   

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Paris CDG is one of the worst airports. Noisy, dirty and staff unpleasant. Queuing is here a way of life, 45 min-1 hour for the passport control with some instances of outright rudeness, 45 min to get your luggage if you are lucky. Paris CDG is an incredible non human being airport and a shame for the French people.


PARIS CDG AIRPORT customer review :  22 December 2010 by A Lieder   (UK)

Customer Rating :  2/5

2 Star Rating   

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Considering the French are famous for their food, Terminal 2E (transit from intercontinental to European flight) offers very few culinary delights. Food court contains four bland looking restaurants that weren't open at 9am the day we visited, leaving only Laduree, some rubbishy looking modern takeaway shop (a coke for 4.90EUR?) and a small similarly overpriced coffee bar for refreshments. The shops seem to veer towards the high end (one can buy a Hermes bag, but not a decent cup of coffee) with the exception of the excellent La Maison du Chocolat, perhaps the only shop selling any gifts under 50EUR. To get from one part of the terminal to another, you need to brave a half an hour bus ride that you need to factor into your connection. Seating is okay but it was bitterly cold inside. Signposting is indeed very haphazard, but if you know where you are going, then there is little in the way of unnecessary bureaucracy - only one security check which had many lanes and went very quickly, manned by friendly staff who could also speak English.


PARIS CDG AIRPORT customer review :  30 October 2010 by J Beale   (UK)

Customer Rating :  3/5

3 Star Rating   

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Staff helpful but navigation of airport a complete nightmare. Had to get from 2Fto 2E to check in - this involved going down in a lift which had no information on it as to where 2E was. We had to ask at the desk - along a very long corridor and up a lift back to the 2nd floor and along another very long corridor with all our luggage - no joke for my parents!!


PARIS CDG AIRPORT customer review :  11 October 2010 by P Sutcliffe   (UK)

Customer Rating :  1/5

1 Star Rating   

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Trying to make a 50 minute connection between 2D & 2E. Somehow I managed it but to achieve this I had to run, with bags, all the way through 2D, along an endless passageway between 2D and 2F, across the road to 2E, all the way to the far end of 2E, through security, into the bowels of 2E and finally to the gate. The to cap it all we were bussed to the plane which took the best part of 15 minutes. Don't change here unless you have at least 2 hours, 3 if your inbound might be delayed.


PARIS CDG AIRPORT customer review :  28 September 2010 by H Stiftl   (Taiwan)

Customer Rating :  1/5

1 Star Rating   

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I've been travelling through CDG at least once a year during the last 8 years and am still at a loss trying to figure out how to efficiently navigate this airport. It has to be one of the most chaotic airports in the world. Don't think that this is just another French idiosyncrasy. My French acquaintances are the most vociferous when it comes to CDG. My advice, avoid it if you can, it's a mess.


PARIS CDG AIRPORT customer review :  27 September 2010 by M Guillemard   (France)

Customer Rating :  1/5

1 Star Rating   

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CDG is a very poor introduction to France (I am French!) and is really a shame. Terminal 1 is a consequence of the French politicians' love for "contemporary" - obsolete architecture and completely atrocious for passengers. Terminal 2 A,B,C,D are too small, badly designed, no air- con, and in all Paris airports the common point is the huge queue at passport control where you are lucky if 2 cops are there to control 3 or 4 long-haul flights ! which is a disgrace compared even to some Middle-East countries. Other common points are dirtiness, and lack of toilets, lack of moving sidewalks. This time flew from 2F which is slightly better, more modern, more space, more available seats. Nevertheless, was shocked to discover there is no lift to take you to departure level, so manage with your suitcase in escalators - and no air- conditioning in the waiting rooms, which is an issue, because although in this one the ceilings are very high, the architect has put windows everywhere.. A last word of advice for foreign travellers, if your ticket read 2G, be aware that this is a (bad) joke, this is a totally different terminal, and you need a 15 mn bus shuttle to go there after having left your rental car at 2 E/F. Any connection going through this terminal needs a bare minimum of 3 hours, even worse than all the other reviewers said.


PARIS CDG AIRPORT customer review :  18 September 2010 by Leo Enticknap   (UK)

Customer Rating :  1/5

1 Star Rating   

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I was transferring on a ONT-SLC-CDG-MAN journey. On arrival we were parked at a remote stand and then bussed into the terminal following a 20-minute wait on the incoming plane. We also had to queue in the pouring rain to get on the bus. There then followed long queues to go through the x-ray, caused by a combination of the fact that the security personnel spoke only French and the procedure being different from that at other hub airports. Specifically, we were made to remove all electronic devices from our carry-ons and put them through in separate trays: not just laptops, but cameras, noise cancelling headphones, shavers, etc. etc. Most passengers did not understand the instructions in French, hence the growing queue. Some of the PA announcements were made in French only, including a paging call for someone with an English sounding name and a change of gate for a flight to Detroit. If CDG is going to take the money in airport fees from passengers in transit between English speaking countries, this should not be happening. On the flight to Manchester I was denied boarding through the priority lane, despite being a Flying Blue silver (and thus entitled to use it), and was made to join the back of the general queue. Another bus ride and wait in the rain then followed.


PARIS CDG AIRPORT customer review :  2 September 2010 by S Gaudicheau   (UK)

Customer Rating :  4/5

4 Star Rating   

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Terminal 1, as I was travelling with hand luggage only I was out of the airport within 10 minutes. I came out of gate 34 where AF coaches go to Paris. On my way back I came to CDG with the RER and transfered with the CDGVal shuttle and found the sign posting very efficient. Toilets were even clean on hall 5. Food counters plentiful at airport prices. T1 has a typical seventies architecture - better than T2.


PARIS CDG AIRPORT customer review :  18 August 2010 by K Warren   (USA)

Customer Rating :  1/5

1 Star Rating   

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I passed through CDG twice this summer transferring from BOS to HEL and again on the return. Each instance at CDG was an unhappy ordeal that left me spent and breathless. Sparing the details, the words asanine and ludicrous best describe the layout and navigability of this facility. There was little in the way of courtesy at check-in desks and security, with some instances of outright rudeness. I did however encounter one kind woman, an employee, who was helpful along the way. Personally I will avoid transfers at CDG in the future. If you must transfer at CDG, I suggest allowing yourself a minimum of two hours between flights, preferably longer. CDG was the only blight on an otherwise pleasant travel experience with Air France and Finnair.


PARIS CDG AIRPORT customer review :  16 August 2010 by Keith Partington   (UK)

Customer Rating :  2/5

2 Star Rating   

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After a promotional flight on A380 from LHR, I discovered that CDG was just like most of the previous postings indicated. I only had carry-on baggage so did not have to experience reclaim but the rest of the experience was forgettable. A gloomy airport in the main (Terminal 2E not too bad) with incredible distances to cover to get anywhere "central". The only advantage I saw over LHR was the lack of holding patterns for landing - the advantage of 4 runways over two I guess. Orly or Eurostar next time!




 


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