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Paris CDG Airport Passenger Reviews and Paris CDG Airport Traveller Reports



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PARIS CDG AIRPORT customer review :  29 October 2011 by Dirk de Beer    (Germany)

Rating : 1/10

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Recommended

The sequence of terminals is illogical, and it takes too much time to transfer. The transfer desks have enormous queues. Often connections are missed, also luggage is lost, especially when travelling transatlantic. The food service is in most terminals very poor.



PARIS CDG AIRPORT customer review :  28 October 2011 by A Carr    (USA)

Rating : 3/10

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Recommended

I have been through CDG twice and unfortunately have to use it next year. There is no signage, lines are long and confusing and I have been given incorrect directions. Staff are rude and unhelpful.



PARIS CDG AIRPORT customer review :  27 October 2011 by R Roth    (USA)

Rating : 1/10

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Recommended

There was a long distance between terminals but found the shuttle very efficient. I did find there were boards posting departure gates for different flights as well as an airport person who was happy to give out advice. I would strongly about the poor level of security screening agents at this airport. They were inconsiderate, petty and demonstrated a careless disregard of people's possessions. I will make a point to avoid this airport in my future travels.



PARIS CDG AIRPORT customer review :  26 October 2011 by J Smith    (Canada)

Rating : 1/10

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Recommended

Very long distances between terminals. I had a long queue of nearly an hour to deposit baggage. There were over 10 kiosks but only 3 were staffed. To the credit of the staff, they let me go ahead. Signage is not well done and transfers awkward. One arrives in Terminal 2 and transfers to a flight in terminal 1 - a kilometre away by train and very long walks.



PARIS CDG AIRPORT customer review :  24 October 2011 by Marc Pauquet    (Turkey)

Rating : 1/10

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Recommended

Paris Charles de Gaulle airport worst ever seen! I’m a EU passport holder, frequent traveller, travelling weekly around Europe, but what I have experienced last Saturday at CDG never seen before. Passport boarder control queue for 45 minutes as only 2 of 4 counters open, very impolite airport ground staff and rude police officers. If possible avoid CDG airport for your trip.



Paris CDG Airport customer review :  18 October 2011 by Keith Montgomery    (UK)

Rating : 1/10

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The information that is considered basic at most airports (such as departure screens) is entirely lacking at CDG. I arrived on a flight from Hong Kong, equipped with a boarding pass for a connecting flight to London, but no gate number. The only thing I knew was that my flight departed from terminal 2E, however I could not find a screen with gate information in any location, even though I was required to make decisions based on my gate number (turn right to go to certain gates, board the shuttle to go to other gates). Airport personnel were indifferent and appeared to be highly inconvenienced by my having to ask. Information provided was minimal. Once in 2E, I had considerable trouble locating a simple cup of coffee (also a basic commodity in most airports). I'm unimpressed.



Paris CDG Airport customer review :  18 October 2011 by I Bird    (Australia)

Rating : 2/10

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Arrived on flight from HKG. Airport seemed old and very grungy. Queues for immigration at 6.00am were very long and slow moving and poorly organised. Cleanliness of the entire airport left a lot to be desired. Should be noted that there appears to be major renovations going on at terminal 2A which might improve things when complete. Long walk to railway with no downward elevator a problem for passengers with luggage.



Paris CDG Airport customer review :  6 October 2011 by D Smart   (UK)

Customer Rating :  1/5

1 Star Rating   

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Awful, confused and expensive. Transferred from BRS to Bkk, confusing terminal signage and staff were not much better. Security took an age and during a 4 hr stop a sandwich cost 6.5 Euros. Never again.


Paris CDG Airport customer review :  26 September 2011 by Bertil van Boer   (USA)

Customer Rating :  2/5

2 Star Rating   

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Passed through CDG between Zurich and Seattle. Arrival in Terminal G led to a slow-moving and completely inefficient passport control, and then a long wait for a bus that then meandered to the Air France main terminal for about 20 mins at snail speed due to construction. Although spacious there, people were milling about making movement difficult so there was no possibility of doing anything but hoping that you made your flight. A first experience two years ago was fair but this was extremely problematic given the short transit time allowed.


Paris CDG Airport customer review :  26 September 2011 by M Masson   (UK)

Customer Rating :  1/5

1 Star Rating   

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A complete disaster of an airport. Staff need training on being helpful and polite to travellers. I requested assistance as I had to change planes. I eventually got assistance but the person was more interested in talking to staff than getting me to my departure gate. Staff were rude and unhelpful. I had to take a bus to the plane and struggled up the steps with my crutch and hand luggage while the steward stood at the top. I travelled through this airport last year and said I would never do it again. I thought I would give it another try and what a mistake that was.


PARIS CDG AIRPORT customer review :  19 September 2011 by David Campbell   (UK)

Customer Rating :  1/5

1 Star Rating   

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Diabolical, rude and disorganised. We transferred at CDG from BRS on the way to TLV. I shall try and avoid this in future. On the return leg we used AMS which was a pleasure.


PARIS CDG AIRPORT customer review :  12 September 2011 by S Kumar   (UK)

Customer Rating :  1/5

1 Star Rating   

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Connected through this airport, terrible experience, inter terminal coaches overcrowded, frustrating to wait after an overnight long haul flight. Tried to go directly through 2E, long queues, unhelpful staff, not prepared to listen at all. Poor signage at passport control led to waiting in the wrong queue for an hour. Missed our connecting flight to Edinburgh, very helpful Air France staff, put us up on a flight to Amsterdam and after a 10 hr detour managed to get home.


PARIS CDG AIRPORT customer review :  2 September 2011 by F Houben   (UAE)

Customer Rating :  1/5

1 Star Rating   

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Arrived from Houston on a 777-300, got deplaned by bus only to get dumped in a small area where we had to wait over 30 mins for an inter-terminal shuttle bus that was supposed to leave every 5min. Ground staff are useless, pretend not to speak English, signs are confusing and facilities outdated. Security line for Business Class pax was horrible, it took 30 min to get through with only 5 people in front of me. I have occasionally connected through CDG and every time I get caught out somewhere.


PARIS CDG AIRPORT customer review :  1 September 2011 by P Moulinos   (Canada)

Customer Rating :  2/5

2 Star Rating   

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I recently flew through CDG connecting to Greece and found the airport a dizzying maze and difficult to navigate. If you're connecting to somewhere else avoid.


PARIS CDG AIRPORT customer review :  28 August 2011 by Clare Lawrence   (UK)

Customer Rating :  1/5

1 Star Rating   

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My husband and I have nothing but trouble when we change flights at this airport. There are unpleasant staff everywhere. I managed to go through 2 security checks when changing planes and almost missed my connecting flight. The sign posting and help are woefully inadequate-many staff appear to wish to hinder you rather than help you. I am planning to return to Colombia via another airline so that I can avoid this awful place.


PARIS CDG AIRPORT customer review :  23 August 2011 by Torsten Kaminski   (Germany)

Customer Rating :  3/5

3 Star Rating   

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A lot has been done to make this airport more inviting, but this often refers to the aesthetics not to the practical use. Using Terminal 1 every couple of weeks I still get lost trying to find my way. Toilets are tucked away and far for arrival passengers after immigration in the baggage claim areas. Shockingly they recently removed toilet seats in some of the terminals (2D). Also disappointing is the gastronomic offer: Mostly fast food at enormous prices, apart from one Brasserie Flo which is a little bit over the top. No healthy choices like salads or quality sandwiches - quite surprising for a country which prides itself for its food. Boarding announcements by AF agents are often shouted, thus create a hectic and stressful environment. This airport has simply become too big and while improvements have been made these are quickly eliminated by the negative effects due to its size and further development.


PARIS CDG AIRPORT customer review :  21 August 2011 by L Charpentier   (France)

Customer Rating :  3/5

3 Star Rating   

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Fly from Paris CDG twice a year. The airport is a bit small, dirty and you have to queue a long time at customs, security checks and immigration. Terminals 2E and 2F are newer and better then the others. Unfortunately, quiet areas are difficult to find and a half the Internet points are out of order.


PARIS CDG AIRPORT customer review :  18 August 2011 by Philippe Maratuech   (France)

Customer Rating :  1/5

1 Star Rating   

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One the worst airports I have been through. Not clean, not easy to use, always problems with the ground service employees who are poorly managed and poorly trained. Duty free, food and drink below the line, baggage delivery waits are too long and not well informed.


PARIS CDG AIRPORT customer review :  15 August 2011 by Alec Mollenhauer   (USA)

Customer Rating :  1/5

1 Star Rating   

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CDG-ORD. Check-in line for AA very long. It took 2.5 hrs. Security was fine, because check-in line was so long they didn't have many people passing through. No Employees keep people away from the gate 30 mins prior to boarding, if you fly Business Class you can't get through to board first. Will try to take the Eurostar to Heathrow next time. If you are forced to fly out of CDG allow at least 3.5 hrs prior to time of boarding.


PARIS CDG AIRPORT customer review :  15 August 2011 by L Jamet   (France)

Customer Rating :  1/5

1 Star Rating   

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I experienced CDG airport Terminal 2E twice recently. The queue for check-in (Economy class) was a nightmare. It took 1hr 30mins to check-in, and when we reached the counter, the luggage belt had broken down. The second experience was on a Sunday morning, the terminal was less crowded and I registered at the business counter, which is generally much better. Globally I would not recommend this airport, because there is always a problem. It remains a poorly managed and not very clean airport.


PARIS CDG AIRPORT customer review :  11 August 2011 by Che Lucero   (USA)

Customer Rating :  1/5

1 Star Rating   

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CDG was a stop over to Tel Aviv. We arrived 2.5 hrs prior to boarding. Airport employees are rude and inconsiderate. I asked for help due to poor signage but staff speak limited English. There were only 2 long lines for all airlines, one line to check-in and another to check in baggage. 2.5 hrs just spent in lines. Our plane was delayed 30 mins because of the unorganized situation.


PARIS CDG AIRPORT customer review :  5 August 2011 by R Gilmore   (USA)

Customer Rating :  1/5

1 Star Rating   

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Arrived from Philadelphia to hop on a connecting flight to Malaga. We arrived on Delta, and the Delta gate was completely unorganized. Because of the lack of English speaking employees, as well as the lack of signs we couldn't find the Air Europa terminal and ended up missing our flight. Luckily, we finally did find the Air Europa terminal and one of their agents was kind enough to squeeze the seven of us onto their last flight of the day. That being said, I will never fly through Paris ever again.


PARIS CDG AIRPORT customer review :  22 July 2011 by L van der Merwe   (South Africa)

Customer Rating :  2/5

2 Star Rating   

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On each occasion that I have used this airport, the experience has been disappointing, if not downright frustrating. The airport always seems over-crowded, the facilities are inadequate and the airport is definitely not clean everywhere. The terminals are also inconsistent: Terminal 2E can be OK, especially when leaving on one of the late night flights whereas Terminal 2A is just generally bad.


PARIS CDG AIRPORT customer review :  18 July 2011 by S Sowards   (USA)

Customer Rating :  1/5

1 Star Rating   

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My experience at CDG was absolutely terrible. I was in Terminal 2, which belongs to Air France. The check-in lines were horrifically long. After you endured check-in, you were faced with mayhem at security. The terminal had created three different security lines- one for first class, one for Asian flights, and one for flights to the US. Of course, barely anyone went through the First Class line. Then, there were only about 5 flights in the Asian line, and about 3 working scanning machines. For the US line, there were roughly 12 flights assigned to this line, and only one working machine (which actually stopped working by the time I got to it). The line had no rhyme or reason- employees would open up sections of the line to let people into another, seemingly faster line, only to let them back into the original line when it wasn't actually faster. So, I spent about 2.5hrs in that security line. When I got to the scanning machine, there were no signs to inform you that every single electronic device had to be taken out of your bag, so the machine would go off for every bag that passed through. The walk-through scanner didn't work either. My plane was delayed 1hr because it had to wait on all of the people who were stuck in that horrific security line. It was utterly ridiculous. Nightmarish. I am so discouraged from going back to Paris. Definitely won't be leaving from CDG again. Don't make the same mistake. And if you must, get there 6hrs in advance.


PARIS CDG AIRPORT customer review :  18 July 2011 by Edmond Margulies   (Canada)

Customer Rating :  1/5

1 Star Rating   

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Passed through the CDG airport in Paris recently both ways while travelling from Toronto-Bucharest and back. Both ways we were debarked form the air-plane (Air France) on the tarmac and transported by bus to the terminal, having to go through the security check although we were not changing the terminal towards our final destination. Coming back from Bucharest we had 2hrs to wait until our flight to Toronto. Once out of the bus bringing us from the aircraft to the terminal, once they checked our next flight schedule we were directed to a line towards the security check that has not advanced for the next 90 mins. We were held standing like sardines in a can together with other hundreds of passengers for 90 mins, without any explanation. After several attempts to find out what is going on we were finally told that we had to wait here in this very crowded line, standing up until all the passengers having less then two hours between their flights are processed first through the security check. In any other airport in the world I travelled through the security check is performed on a first come first served bases and passengers that are either late or have short time between flights are brought to the front of the line and nobody complains about. We barely made it to our flight to Toronto extremely tired and aggravated. I will avoid at all cost ever going through this extremely poorly managed airport.




 


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