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Paris CDG Airport Passenger Reviews and Paris CDG Airport Traveller Reports



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Paris CDG Airport customer review :  19 October 2012 by J Fischer    (USA)

Rating : 1/10

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Recommended

Paris CDG is a complete abomination, with no redeeming values in its favor. From poorly designed terminals (filthy facilities, minimalistic architecture, malfunctioning heating system), to atrocious food options (there is no diversity and they are constantly packed), from disgruntled security officers who make sarcastic (if not offensive) remarks to people, to confusing signalling (it took me 30 minutes to find a taxi), nothing is right here. There are literally no signs written in a language other than French. With Paris being a global tourist mecca and given the phenomenal amounts of foreign tourists that pass through here, one would expect staff members there to speak multiple languages. In short, Paris CDG is pretty much the worst major European airport. If you want to witness every single negative stereotypes of France without actually visiting France, look no further than this airport.



Paris CDG Airport customer review :  18 October 2012 by J Prucha    (USA)

Rating : 3/10

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Recommended

The CDG Air France terminals, while modern and lovely, and well-maintained have proved to be a nightmare on more than one occasion when transiting from one terminal to another. Corridors and distances are long with twists and turns, very bad signage, rail links and passages through duty free areas, all through which one must traverse to reach your connecting gate. And this doesn't even count the fact that at some point in between these 'roadblocks' one will need to pass through immigration and security once again. My most recent connection was on October 14th arriving at CDG from Nice in order to connect to Chicago. I was met by an unimaginably long line for immigration which took nearly one hour to pass through. I had only 45 minutes to connect to my flight, as my inbound from Nice was delayed. There is absolutely no attempt made to ascertain who has a crucially short connection. Its literally everyone for themselves and you are met only with a shrug form the queue monitors. I ended up running to catch the flight and the only reason I made it was because the plane was being held for connections. In short, if you are making a connection, forget about CDG unless you have hours to do so. If you are originating from there, its better, but one still must get there especially early. It really is a shame, as the new Skyteam terminals are quite lovely. Unfortunately, they were very poorly planned.



Paris CDG Airport customer review :  14 October 2012 by R Hayward    (UK)

Rating : 2/10

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Recommended

Changing planes in middle of night from regional to long haul. Half mile walk through bare concrete tunnels between gates with 1 hour connection, to find having to line up for full security check. Only made connecting flight when gate supervisor realised his passengers had not appeared and came looking. With sole exception of gate supervisor there was no assistance from airport staff at all and passengers left to find own way. No assistance for passengers with walking difficulty, no wheelchairs or trolleys.



Paris CDG Airport customer review :  11 October 2012 by R Oussalah    (Taiwan)

Rating : 3/10

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Recommended

This airport is simply worsening from year to year. The facilities are so scattered through the many different terminals that at the end you feel like you are traveling through a regional airport but with the inconveniences of a large airport such as long queuing times and very long walks for transit. I traveled with my 2 year old son last month, arrived to terminal 2E from Taipei via Hong Kong and was transferring to a flight for Algiers. At CDG they refused to return the stroller to me at the Jetway citing regulations. Because the arriving flight was late I had to run carrying my son and backpack for a continuous 30 minutes to make the other flight in terminal 2F. Additionally, when going through security there were numerous non-French speaking passengers in the queue and I was ashamed to witness how the airport staff were cracking jokes and making inappropriate comments in French on the appearances of some passengers. This airport and especially its staff is an embarrassment for France.



Paris CDG Airport customer review :  11 October 2012 by James Smith    (UK)

Rating : 1/10

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Recommended

Horrendous. A line of 300+ people, getting busier by the minute. There were 3 'officers' on duty checking passports, one by one packing up and leaving just one person to check all these passports. Occasionally one of their associates would interrupt them, so work would stop while they had a laugh. The atmosphere in the hall was tense, I was expecting a riot at one point. The one person who was working was taking at least 3 minutes per person. The passport staff are incompetent here. They were actively trying to go slowly. At one point another operative came on duty and spent 5 minutes preparing, taking off his coat, cleaning his glasses, sharpening his pencil etc. a lady, clearly flustered, late and stressed approached his window and was greeted with a tirade of abuse. No one is in charge. No one takes responsibility. Shame on you if you work in passport control here.



Paris CDG Airport customer review :  6 October 2012 by Alex Tai    (New Zealand)

Rating : 3/10

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Recommended

I just can't understand why people say it's so good. Arrived at Terminal 2E. Was a long walk to get to train, let alone after the train. Around a 1.8km walk just to get to immigration, and only one person working who was moody and not helpful at all. Getting to the baggage hall was easy but signs were unclear. People standing everywhere blocking everyone's way - that makes the airport worse. Bus transportation was close but then it was still a long walk to the bus stop. Luckily there was an information desk at the airport which helped us a lot.



Paris CDG Airport customer review :  4 October 2012 by Peter Hutchinson    (Australia)

Rating : 8/10

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Recommended

Having read many reviews that reckon CDG is "the pits", I was more than surprised by the quick and speedy transit from plane to train on my recent (and first) visit). Disembarked at Terminal 1 at 0710 on a Sunday morning (9th Sep) after a flight from BKK. By 0730 I'd passed through immigration and collected luggage. Followed signs for shuttle service to RER station and was on a train heading to city by 0800. Any staff I dealt with (immigration and railway) were courteous and efficient.



Paris CDG Airport customer review :  2 October 2012 by P Stevenson    (New Zealand)

Rating : 2/10

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Recommended

I really don't know how anybody could complain about LHR after experiencing CDG 2E. The wait at security was very long, but this was alleviating when they opened a new lane for "French Passports" (is this allowed in the EU). Still, I had enough time to have a brunch before boarding my flight at about 10.00. But I was wrong! There are a myriad of chocolate shops etc., but the food court upstairs was shut. The only option was a pre-packed sandwich and to wait in line for over half an hour to pay. What on earth is the management playing at? If using 2E don't bank on being able to eat airside.



Paris CDG Airport customer review :  28 September 2012 by D Kennerley    (UK)

Rating : 3/10

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Recommended

My first experience of this airport in transit LHR-JHB. My Air France e-ticket stated only breakfast served inflight with a 23.20 departure. Realising that Airport eateries are usually expensive, decided I would try some French cuisine and have my evening meal at CDG. What a joke. Only snack bars, and not even prepared to serve what was on the menu. Have what was already prepared and in the chiller, or nothing. Very run down facilities, and lots of non-working screens. Also very grubby, stained and worn carpets, seats etc. Had no problem with getting between terminals, but agree distinct lack of signage. Other than Dar es Salaam, perhaps the worst airport I have been through, having said that, in fairness was streets ahead of Dar.



Paris CDG Airport customer review :  20 September 2012 by Emmanuel Cuignet    (France)

Rating : 2/10

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Recommended

Being a frequent flyer, one checks it in the "sky priority section". Nothing to comment on Air France. Professional job done. Then when you revert back to ADP, managing CDG. This turns the trip into a quagmire. The "sky priority" track is slower than the normal lane. Half of the screening booths are closed, one is rushed suddenly to other lanes. This is a mess with badly trained people. How pathetic, that ADP is so poorly run, nothing is being done about it and nothing seems to being planned about it! This airport is a disgrace and hurts Air France’s image.



Paris CDG Airport customer review :  18 September 2012 by B Walberer    (USA)

Rating : 5/10

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Recommended

Had 2 hour connections between flights on AF and needed to transfer between terminals 2E and 2D. Based on reviews I expected the worst but I found the overall experience ok. The walk between terminals is quite long but I followed the signs and did not get lost. That said, however, I would recommend at least 2 hours for inter-terminal connections. On my return my arrival flight from FRA was about 45 late and I barely made the connection despite walking very fast. I also noticed a lack of flight information screens, and the few ones I saw lacked departure gate information. If I hadn't been informed about my connecting gate during descent I would have had a hard time to find my connecting departure gate. So be prepared!



Paris CDG Airport customer review :  14 September 2012 by Roland Fuhrmann    (France)

Rating : 1/10

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Recommended

Had an interconnecting flight from Toulouse (TLS) to Berlin (TXL). I arrived at Terminal F and had to go to Terminal D. I thought that's easy but it isn't. I am an experienced traveller and had problems to orient myself and find my way to Terminal D. I just had 45 minutes of interconnection time and I barely made it. What I criticise most is not only the lack of clear signs but also that you practically leave the airport when you change terminals. This means that even when you have an interconnecting flight from a "Schengen" country to another, you have to pass the security check all over again! Terminal change in FRA is also a mess (because of the long distances) but in FRA and MUC for instance you don't have to pass the Security when you take a connecting flight from and to Schengen countries. I will avoid CDG in the future and book LH over FRA or MUC!



Paris CDG Airport customer review :  11 September 2012 by M Carswell    (UK)

Rating : 1/10

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Recommended

CDG is my candidate for the worst airport in the world as it can't even get the basics right. Terminal 2E is very flashy, but stupidly designed as in summer it gets uncomfortably hot. Although there are air vents, you can still smell the stale smoke from the smokers' lounge. For a massive airport, there is very little in the way of shops. When you travel you expect to see the familiar coffee shops which are a little overpriced, but CDG has a few restaurants and that's it. A sandwich in one of their fusion bistros was 13€. Staff were nowhere to be found most of the time. I had the misfortune of existing for one security personnel who decided my Duty Free was over the 100ml limit and therefore couldn't be brought. Yes, she confiscated my sealed, unopened security bag and dumped it in a bin. A pathetic excuse for an airport that leave a rotten taste in the mouth for the city of Paris.



Paris CDG Airport customer review :  31 August 2012 by C Neville    (UK)

Rating : 1/10

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Recommended

Horrible airport! Incredibly unfriendly staff, and an over complicated airport design. Typical French attitude towards customer service i.e 'shrug the shoulders' and have done with it. Many of my friends have confirmed that they have had similar experiences.



Paris CDG Airport customer review :  29 August 2012 by E Conklin    (USA)

Rating : 1/10

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Recommended

CDG is easily the worst airport in a modern country that I have ever experienced. Missing are key ingredients to make a traveller's navigation easy. Flight monitors are either non-existent or seldom found. I personally never found even one when I exited my connecting flight. I had to use old information to assume where my flight might depart, since current information is not available anywhere. The security screening process is chaotic, bizarre, and mindless. After exiting this nightmare, I had to stand in line at an information counter to find I had to take a bus to yet another terminal, which itself had no information on flights or gates without standing in yet another information line. Once I could talk to a person, I found that there were no "gates" available, one had to continue checking a monitor because gates would magically appear there 15 minutes prior to the flight. Then, Air France left my luggage on the tarmac and refused to load it as they said it wasn't mine when I complained. Avoid the place, and avoid Air France if you can.



Paris CDG Airport customer review :  13 August 2012 by D Raychinova    (UK)

Rating : 1/10

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Recommended

A family of 3, we were coming from the UK, with a change over at Paris and final destination Sofia. Our plane from England was on time and we were only given 30 minutes to get on the shuttle bus to our plane in Paris. We got there on time and we were told that the shuttle bus was coming, we checked the board and it said final call for our plane. We were provided with very little assistance and the people there simply did not care. The shuttle bus ride was 20 minutes. By the time we got to our gate our plane had left. We were directed to the customer service where we were booked on another flight. When we arrived in Sofia 3 hours late, we found out our luggage had not been delivered. It's now been 4 days and only 2 out of the 3 suitcases have been put on Air France to Sofia. We still have no news of the other one.



Paris CDG Airport customer review :  13 August 2012 by Peter Togel    (USA)

Rating : 1/10

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Recommended

VLC-CDG-ATL. What a mess. I'll try to avoid CDG airport in the future. When I connected through Paris, I had to leave the secure area with the complete family just to start the security mess all over again. The passenger walk areas are packed with lines so it is very hard to get from one side to another. We got separated multiple times. To get from one flight to another requires a lot of walking and mind reading. I do not know what the airport planners had on their mind when they planned this mess. Signs are a joke. You have to know what gate belongs to what terminal. Before the customs, some firm is checking that your carry- on is not overweight. If so, they send you back to the lines to check in the personal items you do not want to check-in. It does not matter if you are just connecting. The staff that tries to help are untrained and can't even read boarding passes. Air conditioning seems to be not existent. Food in the new Terminal is awful. They offer microwave food to self microwave it. Is that French cuisine? Microwaves are without English instruction sets. We watched several people messing up their food because they only have instructions on the box and appliances. Besides the usual laptop, the security wanted every cable, iPod, iPad, usb stick, phone, camera, lenses, plugs outside in the plastic bin. The very rude security people did not care if the belt pushed the bins on top of each other, making items falling to the ground. If this is the best they can do for foreigners, that was nothing.



Paris CDG Airport customer review :  8 August 2012 by D Lombardo    (USA)

Rating : 1/10

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Recommended

We had a similar experience as many other travelers in this airport. There seems to an intentional work slowdown on the part of customs officials in this airport. For travelers who did not need to make connections there were 3 customs officers. For those trying to make their connecting flights there was only one with hundreds of travelers in the line. When additional customs officials arrived they also went to service those who had no connecting flights. No doubt many travelers missed their flights as a result. We missed ours, even though we had over 2 hours to make the connection. Speaking to other travelers upon our return we found that many had identical experiences. In the future we are not going to be flying through this airport. There is always a problem. And in the event that there isn't one they will create one.



Paris CDG Airport customer review :  6 August 2012 by A Roberts    (Australia)

Rating : 3/10

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Recommended

3 interactions in a weekend - arrival with BA from LHR into T2A Thursday, meeting family on AF from MCR in 2E Friday lunchtime and departing AF to MCR through 2E Monday evening. Arrival was smooth, place was quiet and luggage came through quickly. Finding the bus to our on-airport hotel was tricky due to poor signage and walk seemed endless. Arrivals area for meeting the family was dark, low ceilings and depressing - makes a poor impression on someone coming to Paris for the first time - took family 70 minutes to come through - almost as long as the flight - waiting for luggage. Check-in for departure was smooth but arriving at the passport control line an hour before our 18.05 flight it took us 45 minutes to work our way through the line and security. For the first 25 minutes only 3 or 4 of the posts were open and business class line was empty. No attempt to re-balance lines and several requests made of staff were met with a Gallic shoulder shrug. 6 more booths opened up at 17.30 and eventually made it through in time to walk onto the bus which left immediately for T2F. Overall a depressing and underwhelming experience.



 


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