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Kolkata Airport
4.5 out of 10  4.5 out of 10
55 reviews

 



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KOLKATA AIRPORT customer review :  4 December 2014 by Haresh Advani    (Thailand)

Rating : 9/10

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Recommended

Clean, largely empty airport - quite sterile. Efficient - only one duty-free shop stocked with loads of whiskies and other spirits, most of which have no prices on them, one news stand / bookstall with two newspapers, one in English, the other in Bengali, and one coffee shop. Very easy security and easy, friendly immigration. Arrivals are on ground floor, and transfer to departures are on the first floor. No lifts / elevators to get heavy luggage up. There are escalators but they are impractical if carrying large luggage.



KOLKATA AIRPORT customer review :  20 November 2014 by S Shivdasani    (Thailand)

Rating : 7/10

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Recommended

Just flew from Bangkok to Kolkota, transferring there to another Indian city. Everything easy to negotiate, both access and time-wise except that if making a transfer to either domestic or international the only access to the floor above - where one makes the transfer - is via an escalator. I could find no lift to the floor above.



KOLKATA AIRPORT customer review :  18 September 2014 by Jolly Biswas    (Australia)

Rating : 3/10

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Recommended

My experience with Kollkata airport security was shocking. No upgrade in airport ambience can help, if the people working in there are rude and aggressive. I was travelling on my own with my 8 year old son, the airport check-in security gaurd won't let my son queue with me saying its a ladies queue and that he has to go on his own and queue up in the male queue. I asked her if she was joking, she said that if I argue they won't let me pass through security. I was amazed that I crossed 3 different countries with no problem for my 8 year old son to queue with me. I felt ashamed.



KOLKATA AIRPORT customer review :  6 June 2014 by Bibaswann Bandyopadhyay    (India)

Rating : 10/10

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Recommended

The new terminal of Kolkata airport is excellent. the queue time is less than 10 minutes and there is no congestion because it is so spacious. Properly cleaned and waiting time for luggage is less. In the last year I have flown from and to this airport 3 times, every time same satisfaction. Only issue is that lack of food stalls and other facilities. Also the smoking room is very small, otherwise it is excellent.



KOLKATA AIRPORT customer review :  28 April 2014 by R Sanyal    (USA)

Rating : 7/10

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Recommended

Recently flew in and out on international flights. The best aspect of the airport is that it has never been crowded though now it takes a bit longer to get out or reach your boarding gate simply because of the distance you have to walk due to the large size (compared to the previous one) of the terminal building. The prepaid taxi booth, outside of baggage claim, looked a bit chaotic but the arrangements did work out. Certainly not very reassuring or polished. The Port lounge for business class travellers had a selection of food, drinks and newspapers in a rather small area but there were enough couches that I did not feel crowded out. A hostess came to inform me that my flight was boarding and that was a good touch. Unfortunately, there was no wi-fi, something which I would have thought a new airport would have. In short, it was a functional airport that got me in and out without a headache or aggravation but certainly not a place to linger for food, shopping, or catching up on work.



KOLKATA AIRPORT customer review :  25 April 2014 by Payal Debroy    (UK)

Rating : 2/10

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Recommended

It's big. That's about it. It is a fair effort, much better than the old airport. But has a long way to go in order to be taken seriously. Facilities are poor. Staff inefficient. Needs much more to liven things up. Needs wifi. Needs good food, more choice and good shops. Needs more counters to cut down check in queues and the luggage scanning system needs to be modernised.



KOLKATA AIRPORT customer review :  17 April 2014 by S Bhatia    (India)

Rating : 0/10

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Recommended

This is probably the most funny terminal I have seen. Nothing looks clean, nothing seems to work properly. The best thing about the airport is the relative lack of passenger services. Airport Operator charges hefty amount to our tickets, washrooms are not located where it should be. Clipper Lounge is at one of the farthest ends. No announcements in the lounge. Check-in relatively easy then past the numerous security checks. Pharmacy/Medical store is outside the departure lounge but within check-in area and hardly worth looking in as at farthest corner. The only interesting activity was to watch the passengers walking and waiting. Outside Domestic departure there are no trolleys available.



KOLKATA AIRPORT customer review :  12 April 2014 by R Arzah    (Canada)

Rating : 8/10

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Recommended

The new airport is spacious, and arrival procedures and baggage collection for our international flight were quick and efficient. Customs and immigration staff were pleasant. International and domestic flights now operate out of the same terminal in Kolkata, a large "L" shaped terminal with plenty of airbridges, and much more space more customs, immigration, check in, etc. Departure procedures were efficient with the exception of the separate requirement for baggage screening prior to check in (they don't have in-line screening). The number of food and beverage offerings is somewhat limited in this relatively new terminal although I understand more outlets will be introduced. If you are travelling business class the Port Lounge (International section) is somewhat small but it has a nice buffet and a variety of beverages. This is a good airport, and a huge improvement over what existed before.



KOLKATA AIRPORT customer review :  4 April 2014 by I Chatterjee    (USA)

Rating : 7/10

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Recommended

This was my first visit to the new integrated terminal at Kolkata. The airport is huge, looks good with an all- glass facade and a remarkable design on the roof. The boards outside the airport are small, too difficult to read the airline information from the cars. There are five entrances to the airport, and it is very difficult (if not impossible) to understand which gate one should use. I entered through Gate 1, and had to walk for a full 15 minutes to arrive at the airline counter (which was closer to Gate 4, by the way). The airport has an in-line baggage scanning procedure in place, but the airlines have not started using it. The staff, however, are quite helpful and try to answer your queries with a smiling face. The airport if working all guns, would not allow any queues at all, however, 60% of the immigration and customs counters re closed, so as usual, it takes time. Once you are done with the security check, is where the trouble begins. There is no good food shop, no lounges, no shops where you can kill time. I was told that new stores would open in the next few months. The washrooms are relatively clean, and I saw people wiping it every now and then. The arrival hall is a huge one, fast baggage delivery and lots of carts. Overall, a big improvement from the old domestic and international terminals, but still lots of work to be done. And someone please tell AAI, that this airport needs a proper website.



KOLKATA AIRPORT customer review :  14 March 2014 by A Bharadwaj    (India)

Rating : 0/10

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Recommended

Maintaining the infrastructure is as important as constructing a world class airport, and in terms of those standards, this airport would surely disappoint. Entry halls are swanky and wide, but though given the space, there is no facility for online checking of baggage. There aren't many baggage check-in machines either. Then it is followed by a rude security check procedure. The glass walls are dirty and unclean. No food to eat, and the food that is sold is poor quality. Stores are very limited and airport staff are cold and rude. The arrival concourse is just typical of an arrival hall. I would never recommend this airport.



KOLKATA AIRPORT customer review :  31 December 2013 by A Sabaratnam    (Singapore)

Rating : 4/10

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Recommended

Greeted by helpful airport staff who directed me to the right counter. I arrived at 7pm to board a 10pm flight to Singapore. The airport was sparsely populated at that time. The environment was clean too. So what was lacking? 1) WiFi - Apparently the airport offers a 30 minute complementary WiFi. If you have a laptop, iPad or mobile phone, all you need to do is to give your mobile phone number to receive a serial number and password. Beyond 30 minutes, you need to purchase WiFI. I made several attempts but I did not receive a text message at all. 2) Food If you are hoping to get a bite before you enter the departure lounge you will be bitterly disappointed. There are a handful of cafes offering unappetizing snacks. I would strongly suggest you bring packed food if you are going to be a long while in this airport. 3) Security Tags - When you are checking in, be sure you ask for security tags for your hand-carrying bags. They will not tell you this. At the Customs check point, the officers will stamp this tag. If you don't have one, they would have to find one and then you will get a ticking off for not getting one. How are we to know we need one if this is not practised world-wide and the person at the check-in counter does not tell you? Overall, the authorities at Kolkata Airport should look into making our exit a memorable one by making sure proper services are present and efficiently run.



KOLKATA AIRPORT customer review :  29 December 2013 by Chandranil Deb    (India)

Rating : 9/10

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Recommended

We were lucky to fly from this terminal the day it opened. The art on the ceilings was magnificent, the tiles looked the same as at JFK airport. Attitude problem is the biggest in India. The washrooms smell and are humid. Overall: gigantic and spacious airport.



KOLKATA AIRPORT customer review :  14 November 2013 by P Misra    (India)

Rating : 8/10

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Recommended

The new terminals are much better than the old ones. It looks great. Overall Look and Feel are better than old airport. However, there is not enough options of food/shopping, etc. Seating areas are huge and there are plenty of seats everywhere, which are nicely maintained. To and Fro from airport to city is also pretty comfortable, subject to traffic conditions within the city. Otherwise, this is vary good initiative of Govt to have such improved airport in Kolkata.



KOLKATA AIRPORT customer review :  5 November 2013 by Allan Lemon    (UK)

Rating : 8/10

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Recommended

Facilities so much improved from old terminal. Both arrival and departure areas much more spacious. They will have to work to keep it clean.



KOLKATA AIRPORT customer review :  29 July 2013 by R Mckillop    (UK)

Rating : 1/10

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Recommended

This is not an easy airport for tourists / foreign visitors; Firstly, be sure you have your printed ticket or boarding pass and passport ready to even enter the terminal building. Secondly, beware of the 'staff' who despite presumably being employed by the airport and wearing airport identification badges will extort money from you (demanding a specific amount as "tips" or "monies") - in our case they tried to get around 500 INR from each of us for their 'assistance' which consisted of placing your case on the X-ray machine (which are in the main terminal concourse before the check-in desks) and then wheeling it about 20 feet from there to the aforementioned check-in desks. Despite many places having advanced considerably Kolkata Airport still treats women very differently. Don't make the mistake of having the audacity to walk behind a male that you're traveling with through security, you'll be very abruptly pointed to the separate security facilities for females where you are enclosed in a small portakabin type unit with one security guard to be scanned. Kolkata recently expanded it's airport and the new building is attractive and modern, however the culture within it hasn't progressed. Unfortunately to visit Kolkata you'll need to suffer the airport and Kolkata is a fantastic place to visit - just beware that departing again can be a bit of an uncomfortable experience.



KOLKATA AIRPORT customer review :  8 July 2013 by Dave Hillgart    (USA)

Rating : 10/10

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Recommended

I have heard and read some bad reviews about the old terminal, but now that the new terminal is open they should get rid of all the bad reviews on here because it no longer is applicable. This terminal is massive and structurally magnificent. You can tell its a unique Kolkata airport because of all the artwork present inside the terminal.



KOLKATA AIRPORT customer review :  21 May 2013 by K Mainak    (India)

Rating : 10/10

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Recommended

We were very lucky to use the new terminal, terminal 2 of the NSCBI Airport on our CCU-BLR indigo flight. Its a new concept and some world class touches can be seen. The entrance area was good but some new shops are needed inside. One thing which disappointed me was the aerobridges remained idle, we were taken by buses to board the aircraft. This is a unique thing which you can see in Kolkata. On our arrival I noticed that the toilets were filthy, fully water laden. Overall one sentence is perfect for this airport - mammoth building but as usual filthy toilets!



KOLKATA AIRPORT customer review :  22 April 2013 by M Das    (UK)

Rating : 1/10

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Recommended

I have had the misfortune to have to use CCU several times in the last decade. Travelling in from London via various airlines including BA, Jordan and Air India and staying in Kolkata for 2-3 weeks, I have always been disappointed at the absolute lack of facilities airside - no shops to browse, no internet facilities. Arrivals is always chaos with staff at the immigration desks acting as if they have just crawled out of bed with no sense of urgency and barely any courtesy to tired passengers! I have used the Domestic terminal on a couple of occasions which I found to be much better than international. For some reason they think it's acceptable to be more efficient in the domestic terminal than in the international one. How does this make Kolkata look to international travellers. The toilets are shocking and the security staff rude! To be honest this is the worst part of my visit to India and it has put me off going.



KOLKATA AIRPORT customer review :  5 March 2013 by Paul Harvey    (UK)

Rating : 7/10

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Recommended

We flew from the old domestic terminal which is due to be replaced by a new terminal within the next couple of months. Terminal entrance to plane, our tickets were checked ten times, our identity papers three times and our bags were x-rayed twice – security is intense (and reassuring). There are few passenger facilities either landside or airside. Despite its age and a sense of chaos, the airport worked fine for us and all queues moved at a reasonable pace.



KOLKATA AIRPORT customer review :  7 December 2012 by G Chew    (UK)

Rating : 2/10

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Recommended

Immigration on arrival is fairly quick, although staff are not friendly. Departing both internationally and domestically is a bit of a disaster. There is nothing to do airside, and the facilities are very old and overused. Security is very tight, and staff are fairly hostile.



KOLKATA AIRPORT customer review :  22 May 2012 by Klas Eriksson    (Sweden)

Rating : 1/10

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Recommended

Domestic arrivals was actually ok, with internet cafes, ATM, money exchange, plenty of seating to wait and baggage arrived quickly. I arrived 3 hours prior to my flight to Dhaka and although the airline said check-in was 3 hours prior to departure there was nobody there. When I finally got to check-in my bag, the queue to immigration was long with at least 200 pax and the closer I got to the desks the more chaos I saw. Staff were running around looking for passengers, shouting etc. At least the security guy smiled. I arrived 3 hours before and did not have to wait more than 10 mins after security to board my flight, that describes the queuing one has to expect here. I was relieved to leave this airport.



KOLKATA AIRPORT customer review :  24 April 2012 by Aditya Shrivastava    (Australia)

Rating : 5/10

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Recommended

Travelled through domestic airport from Ranchi and the domestic is amongst the best in class for old airports. Down the steps, into a comfortable bus, quick ride to terminal then wait for luggage. Toilets on par with rest of Indian airports. A bit confusing as luggage belt was not clearly indicated for our flight. Then international. The guest area looks and feels world class. Checking area is dark and but efficient, queues are monitored, check-in luggage screened and then quick check-in. Immigration is better than before with lots of officers and polite ones! Sadly, upstairs is truly disgusting, an embarrassment to the international city of Kolkata. The toilets were horrendous and did not look like they had been cleaned in a decade. Rubbish bins buzzed with flies. Too many officials dressed too casually. Outdated chairs. No decent food for a 3 hour wait. Broken window panes. Not sure how long before the new international gets up, but please, hurry up!



KOLKATA AIRPORT customer review :  21 February 2012 by G Gilling    (Australia)

Rating : 7/10

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Recommended

Security checks to enter the international terminal were slow. Check-in was quick, we were escorted through the entire process, probably because we'd invested in business class for this part of the journey. The Clipper Lounge was not great but OK. Traffic was quiet the evening we were there. Lighting is pretty unflattering and it is a bit grubby, but my partner who'd been through 12 years ago was amazed at the improvement. Arrival at the newer domestic terminal was similarly painless. Relieved not to be assailed by touts, beggars etc grabbing luggage from the carousel on arrival and demanding tips as had been the case 12 yrs earlier. The new terminal under construction is sorely needed but all in all the whole experience was quite good.



KOLKATA AIRPORT customer review :  1 February 2012 by D Whalley    (UK)

Rating : 3/10

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Recommended

This is probably the worst international terminal I have seen. Nothing looks clean, nothing seems to work properly. The best thing about the airport is the relative lack of passengers. Check-in relatively easy once past the numerous security checks. Between check-in and departure lounge more security checks. These seem the serve no purpose other than keeping military staff employed. 'Duty Free shop' - a small kiosk selling alcohol and cigarettes - is outside the departure lounge and hardly worth looking in. Once through the final security there is little in the lounge. Rows of old uncomfortable seats and three small uninspiring and expensive shops. The only interesting activity was to watch the cockroaches running across the floor. There are toilets in the lounge - but they are dirty. Overall an 'interesting' experience.



KOLKATA AIRPORT customer review :  31 January 2012 by D Niyogi    (India)

Rating : 9/10

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Recommended

I used the terminal 2 which is the domestic terminal. Checking in was smooth and quick, had no trouble at all. The departure lounge was small but clean. However the toilets were most certainly not clean. Security was thorough but quick. When I returned from Lucknow and Delhi, the arrival was smooth. Had no trouble collecting my baggage and got a taxi easily.



KOLKATA AIRPORT customer review :  6 December 2011 by R Raniga    (Australia)

Rating : 2/10

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Recommended

Needs major overhaul for an Airport to be classed as International airport. Poor baggage handling, trigger happy security who take delight in throwing their weight around. Poor service/equipment for disabled travellers. Antiquated wheelchairs.



KOLKATA AIRPORT customer review :  11 November 2011 by Kunal Deb Chandra    (Canada)

Rating : 1/10

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Recommended

This airport is not an International Airport. It looks like a train station and it seems that the new integrated airport terminal is delayed by 1 year. Toilets are filthy, international lounge is dirty and the immigration staff doesn't care. This airport needs serious upgrades to the terminal.



Kolkata Airport customer review :  11 October 2011 by Jonathan Beard (Canada)

Customer Rating :  1/5

1 Star Rating   

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This airport reminds of a train station from 1950 that has never been cleaned or maintained. You are only allowed to check in 2 hours before your flight and must wait in the entrance area. If you love frequent body searches, numerous x-ray machines, and hand searches of your luggage then this airport is for you. Don't forget to make sure that at the security check desk they have remembered to stamp your luggage tags otherwise you will be forbidden from boarding your aircraft. Exchange your rupees before you get to the airport because the exchange booth is slow the rates very poor for exchange. In many ways the airport mirrors the city. On arrival line up to arrange a pre- paid taxi before you leave the arrivals area but be careful because they try and scam you by giving incorrect change and hoping that you won't notice. Then its off to find your cab by licence plate among the dozens of cabs waiting. This can be exciting in the rain while fending off beggars, people trying to grab your bags, and others who want to hold an umbrella for you.


Kolkata Airport customer review :  6 October 2011 by A Kumar (India)

Customer Rating :  1/5

1 Star Rating   

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The security in the domestic terminal is awful. In the mornings and evenings, there is at least a 30 mins wait for security check. This airport handles less flights than Mumbai or Delhi - but rudeness of staff and inefficiency of service, lack of facilities etc has been perfected to a fine art.


Kolkata Airport customer review :  25 May 2011 by P Cordingley (UK)

Customer Rating :  1/5

1 Star Rating   

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It has to be one of the worst airports in the world. I have travelled extensively and never come across anything like Kolkata airport - it's filthy and plain disgusting. First impressions are very important and airports needn't be flashy but they need to be clean and efficient. On my last visit in 2011 I was shocked and disgusted by the state of the airport - filthy inside and even filthier outside. The parking lot was littered with rubbish and there were beggars.


Kolkata Airport customer review :  19 February 2011 by U Banerjee (India)

Customer Rating :  2/5

2 Star Rating   

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One of the worst airport I have travelled through and I am a Kolkata native. Both Domestic and International (in particular) are very small and dirty. Baggage handler requested money to get a baggage cart and help loading the goods onto it. Restroom needs cleaning. Sitting arrangement while waiting for boarding at international airport is bad with torn seats. One improvement over last 2 years is the immigration staff.


Kolkata Airport customer review :  8 August 2010 by L Ralte (India)

Customer Rating :  3/5

3 Star Rating   

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Poor facilities at the departure terminal. Announcements are few and hard to decipher! Though immigration was quick. Not enough place to sit while waiting for departure. And some of the corner seats were dirty and need to be replaced. While arriving, one notice all the construction work going on there - still have a long way to go to catch up with airports abroad.


Kolkata Airport customer review :  10 June 2010 by A Ghosal (USA)

Customer Rating :  3/5

3 Star Rating   

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Upon arrival bus was provided to reach immigration building and same is true on return trip. There are no airport gates which is unusual for an international airport. Bathrooms need improvement and there is lack of ventilation and air-conditioning in the departure lounge.


Kolkata Airport customer review :  8 June 2010 by Mark Lindley (Germany)

Customer Rating :  2/5

2 Star Rating   

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A glum and grotty airport. The immigration officers were rude, toilets filthy and the facilities not worthy of an international airport. For the approx. 30 meters from the gate to the aircraft I had to board a bus. What an utter waste of time and fuel.


Kolkata Airport customer review : 26 May 2010 : by Dick Englert

Customer Rating : 1/5

1 Star Rating

Recent trip (April) thru Kolkata convinced me to never go there again. Airport Immigration and Security were rude and uncaring. Slapped our passports on the counter with a huffy-get out of here attitude. Security changed boarding rules regarding carry on baggage while we were standing in line. All personnel expressed no concern for flight departure time.


Kolkata Airport customer review : 17 November 2009 : by Kurt Müller

Customer Rating : 2/5

2 Star Rating

It would be a wonderful treat if the Airports Authority of India people would find time to check their dictionaries for the term "transit". My experience arriving from Dhaka and flying onward to Dubai involved Jet Airways personnel having to retrieve my case from the carousel, fill in a form (in duplicate with old-fashioned carbon paper) and then walk with me to international departures (along the apron). There, despite having a boarding pass for my EK flight issued by Jet Airways in Dhaka, I was escorted by Emirates staff to the check-in area (by-passing immigration), where my suitcase was re-labelled and a new boarding pass was issued.


KOLKATA AIRPORT review : 14 October 2009 : by D Bhattacharya

Customer Rating : 2/5

2 Star Rating

I use the international terminal twice a year (4 times, if you consider arrival and departure) connecting from Frankfurt, Bangkok or Dhaka, It's just a sad airport. The officials are glum, morose, wouldn't smile, wouldn't greet. Toilets are unworthy - how difficult is it to construct and maintain standard toilets? The international departure lounge is small and dingy and devoid of shops and eateries. Early this year, I even witnessed an altercation between a passenger and a security personnel that was allowed to go on for almost half an hour - it ended in a fisticuff! I know the domestic terminal is better, but that does not help me. I love Kolkata, follow its development and have used the international terminal, on and off, over the last 35 years. Some superficial changes were done, but nothing in essence has changed over these years. I say, even if you cannot afford the glitter and space of Bangkok, KL, HK, Seoul or Dubai, at least offer a smile to the weary traveller. I try to fly direct avoiding transfers at Delhi or Mumbai, but I am finding it increasingly difficult to get a straight flight from outside. I have seen some sketches of a new terminal that promises to be of international standard. I hope I will be able to step through it in my lifetime!


KOLKATA AIRPORT review : 3 August 2009 : by A Nayak

Customer Rating : 4/5

4 Star Rating

It is not a modern airport by any stretch of imagination and the services offered are admittedly basic. You will not be spoilt for choices while shopping duty free for example. It is however relatively small, functions smoothly, convenient, efficient and hassle free for an airport offering immigration and customs services. Staff are generally helpful, efficient and polite. Any one with experience of rigorous Indian security checks before and after a flight will understand why this is my preferred airport in India. As in USA luggage transfer is not automatic for international transit passengers and getting a prepaid taxi is the best option out of the airport to the city. Domestic terminal is five minute's walking distance from the international terminal. It is newer, larger and much busier than the international terminal.


KOLKATA AIRPORT review : 27 February 2009 : by Y Lee

Customer Rating : 1/5

1 Star Rating

Arrived from Singapore into terminal - run down and very different from Mombai airport. Immigration official was not friendly - fortunately I carried many proof that I was on legitimate business. Outside, it was total chaos and I was glad my local contacts picked me up.


KOLKATA AIRPORT review : 30 October 2008 : by G Becque

Customer Rating : 3/5

3 Star Rating

Used 4 times in October whilst on a tour. The airbridges are not working either for arrivals or departures so short bus ride to an efficient immigration counter and then on to large (6 belts?) luggage area. Baggage out quickly on both occasions then a short walk through to taxi/coach area. Departures are a bit of a nightmare because of strict security and the fact there is little room landside/airside when more than two aircraft are due out.T he executive/business lounge(?) for BA, Emirates etc is landside but you can check in at the lounge which saves the big hastle with luggage queues etc. Lounge is very poor - coffee/tea/soft drinks with veg/nonveg samosas only and the loos were without paper and awash - and this in an Executive Lounge! You are not called through until your incoming aircraft has landed and once through passport control (quick, with 10 desks) you pass through further security to a small holding area with tiny snack shop , a duty free area and seating before boarding. Your duty free is delivered to you as you hand in your boarding passes when leaving. You wouldn't want to be stuck there with a delay. You are bussed to your aircraft and be prepared for a bumpy take off - the runway is very uneven.


Kolkata Airport by Subrata Das

11 December 2007   Customer Rating : 4 Star Rating

Arrival officials were very courteous. A large number of luggage carts available free. The arrival area was clean, though did not look anywhere near the modern and the high-tech US airports that I am so used to. There were taxi wallahs who came in as soon as we went out of the airport but stopped bothering us as soon as we told them that someone was there to receive us. The departure lounge was clean and had comfortable chairs, but was not large enough for the British Airways Boeing 777. There was one gift shop that was too small but some nice stuff at reasonable prices. Unfortunately there was no other shop or restaurant worth the name. In other words, compared to an international airport anywhere in the civilized world, this airport will probably score a 3 on a scale of 1 to 10 for passenger comfort. The security checks were thorough. There was a stall that shrink-wrapped all bags for a nominal fee. If this airport added a few world-class restaurants and expanded the sitting area, Calcutta airport would earn a lot more goodwill from the passengers.

Kolkata Airport by Mark Bickerton

9 December 2007   Customer Rating : 1 Star Rating

Passed through Kolkata airport again last week, when flying to Chittagong on GMG. The airport really is rubbish. Nobody helps or smiles, most of the staff seem to spend their time chatting to each other and using up all the chairs provided for passengers. Airside there is nothing - not even the putative tea station was open, so you are just stuck in this room with no information and no refreshments. What is it with India and airports?

Kolkata Airport by Mark Bickerton

15 August 2007   Customer Rating : 3 Star Rating

Intl-Domestic transfer. For those new to Kolkata, please note that the domestic and international terminals are almost next to each other. Taxi wallahs outside will try to get you to take a taxi but you dont need one- its a 5 minute walk and unless its raining, its quite pleasant to walk.


Kolkata Airport by S Ganguly

3 March 2007   Customer Rating : n/a

I visited CCU airport this winter. The arrival area was dirty, but luggage retrieval smooth. The departure area was so small that line extended almost to outside the international airport terminal. Departure booking area was good and clean, immigration check points were also OK. But departure lounge was too small for BA flight. I had to sit on the floor during security check. Is it too much to have Kolkata badly needs a medium size international terminal.

Kolkata Airport by Yuko Tobenai

8 November2006

I just could not believe it. Such a large city which is mal-administered and the airport (both international and domestic) is puny, ugly, overcrowded and a shame on a city which even in 1960's was a pinnacle which other cites in Asia used to look up to. Is this because at the expense of Calcutta (Kolkata) the other cities where the effective politicians lived became great.

Kolkata Airport by Sekhar Ray

18 July 2006

A very small airport with few facilities.It is relatively clean inside but the departure lounge is cramped and there are no comfy chairs to rest in should you have a long wait before your flight. The toilets are not clean or modern. Security is very tight. The lines at the immigration were much slowed down by the staff occupying the counters and working at a very slow speed. What should take minutes, took more than a half hour. The baggage collection depended on one single belt for the entire area; the belt looked like a relic and needed replacing. The long wait for the passport and exit paper check was tedious and time- consuming and made more so by the speed at which the staff was working. Horrible taxi drivers and "luggage helpers" who harass arriving passengers at International from the moment they step out of the building, and rip them off left and right.

Kolkata Airport by Arnab Sengupta

1 June 2006

Arrival – The airport terminal corridors look ancient and poorly painted with uncomfortable smell of old air-conditioners, you have to be guided by airport staff for the baggage collection area as the signs were not prominent. Baggage Collection took a long time, got delayed due to abrupt stopping of conveyer belt for sometime, though started again eventually. Customs officials do take their own time but probably within acceptable limits. What is much appreciated is the officials don’t harass you unnecessarily (for money) unlike other airports like Mumbai/Delhi. This is why I prefer this airport as entry point to India. The exit points after green channel can be crowded depending upon how many flights have arrived. When you step outside make sure you have someone waiting for you otherwise book a pre-paid taxi before leaving (always ask the staff inside the airport in case of confusion). Otherwise taking a taxi outside can be a big pain and there are always aggressive touts waiting to pounce on you. Departure – The visitors lounge is small and looks ancient. The checking is average although the officials are good and helping provided you ask for assistance. The waiting lounge smells cigarette and this is because people can smoke at one corner with the smell spreading around. Also it is very cold at night as the air-conditioner is not climate controlled adding to discomfort. In both cases the passengers are taken to the plane through buses instead of aerobridge. The toilets are ok, but not clean or modern. Don’t expect anything from duty-free shop. Security is very tight. Overall comment – Needs modernisation in terms of facilities and infrastructure upgrade. But this won’t bother you unless you are staying long within the airport. What is more important is that the officials won’t hassle you unnecessary unlike other airports, and this is what matters to you when you are travelling in India.

Kolkata Airport by Swarup Dutta

20 May 2006

Kolkata Airport has changed a lot for better. I find the lounges more spacious and better equipped than the new domestic terminal of Mumbai. Of course its in no comparison with the big International Airport. The security checks need to be managed better to reduce the Q length. There should be more Restaurants and cafes. Also more Passenger Amenities need to be installed. Hope it will improve in near future. Presently there are too few International flights from this Airport. Hope to see more in the coming years.

Kolkata Airport by Vijay Sampat

2 January 2006

On my recent trip to Calcutta, I arrived at the international airport on October 21 and left on December 6, 2005. I was much distressed and made uncomfortable by the physical condition of the airport and by the process of entry and exit. As a former resident of Calcutta, visiting there annually (or every 2 years), I was reminded of the late 60’s and 70’s Calcutta. Dim and grimy light fixtures and signage, soiled and unclean washrooms with water seepage and nonworking water taps and the general dinginess did not make me feel welcome to the city. The lines at the immigration though generally disciplined were much slowed down by the staff occupying the counters and working at a very slow speed. What should take minutes, took more than a half hour. The baggage collection depended on one single belt for the entire area; the belt looked like a relic and needed replacing. Customs officers were scattered about near the final exit in an unorganized way, not at any counters, adding to the confusion and delay. When I left on December 6, a crowded and altogether too small a departure area left me aghast. The currency exchange with only one money-changing agency was in a cramped space with no upright tables or counter space to fill out the forms. I gave up on the idea and was able to exchange money only in Singapore: the process took less than 5 minutes. The long wait for the passport and exit paper check was tedious and time-consuming and made more so by the speed at which the staff was working. I had come in very early to the airport because I had been warned. All this makes me wander if Calcutta will ever be ready to welcome the international passenger, or attract the international business client that it so desperately seeks. In contrast, my domestic flights from the adjacent area of the same airport were smoother, more orderly, with the processing much faster. This area, however, seems to have reached its maximum capacity and could use expansion, more maintenance and sprucing up.

Kolkata Airport by Rahul Biswas

1 May 2004

Netaji Subhas Chandra Bose International Airport in Kolkata has improved substantially over the past few decades. It's relatively clean and the immigration / customs both inbound and outbound is now pretty good. Expect an interminable wait for your luggage once you disembark and to be assaulted by so-called luggage porters and beggars as soon as you step outside. In recent years, the new Eastern Metropolitan Bypass has made travel to and from the airport somewhat easier. The airport restaurant had been closed for a good bit but is now open again and is fairly good.

Kolkata Airport by Deeshon Munshi

24 April 2004

Being a former resident of Calcutta. I usually fly into CCU from either Bangkok or Singapore. CCU has really changed from that of 20 years ago when baggage handlers used to rip through any bags that very not kevlar reinforced ! The new baggage carousel upon arrival is a respite from the older one but still leaves a lot to be deserved. The new Immigration area is also more roomy, however the computing skills of the officers are not quite up to speed. Unfortunately, almost nothing has happened with the departure lounge and the departure procedure - it is in fact quite a chore to go through still . The last couple of times that I was there, the smoking rooms were incapacitated. Also there is room for improvement in the entertainment department. Bengali's should really greet their visitor a lot heartily than currently on offer !

Kolkata Airport by B Mukherji

11 July 2004

I was surprised at how much better Calcutta/ Kolkata Airport has become in recent years. Once a dump, the domestic terminal is actually the best in India. The staff is friendly and relatively efficient, the terminal is relatively clean, and has more modern facilities than Mumbai and Delhi. Unlike Delhi and Mumbai, Kolkata's domestic and international terminals are adjacent to each other, so you don't have to get ripped off to transfer from one to the other. The international terminal is not quite as clean and as efficient, but still a lot better than Delhi and Mumbai, and even Bangalore, which in spite of being a high tech hub, badly needs a new, modern airport facility. However, Kolkata has three drawbacks: 1) inability to handle higher air traffic, ie not scaleable, and lacks certain technical capabilities resulting in many flights with problems diverting to Bangkok; 2) unable to handle landings in heavy fog during the winter; 3) horrible taxi drivers and "luggage helpers" (NOT!) who harass arriving passengers at International from the moment they step out of the building, and rip them off left and right.

Kolkata Airport by K Müller

22 June 2004

I often use CCU to fly to and from Dhaka, so I use both the domestic and international facilities. Clearly, the domestic terminal is far more user-friendly than its international counterpart, which - particularly in the check-in area - is somewhat cramped and dingy. The major drawback, though, is that there is no covered, air-conditioned walkway to connect the domestic and international buildings. This simply addition would make turn what is a necessary ordeal into a pleasant transit experience.

Kolkata Airport by G Cuda

6 January 2004

A very small airport with few facilities. Hopefully the introduction of an extra flight from BA each week will bring more people through so the standard will rise. It is relatively clean inside but the departure lounge is cramped and there are no comfy chairs to rest in should you have a long wait before your flight. Another point is that to stay in the airport rest rooms you must have flown in and be waiting for a connecting flight. This is not made clear on their website.

Calcutta Airport by O Lloyd

26 November 2003

Calcutta Airport has come up to speed in the recent years, and it's about time too! I only used to fly into CCU because it was the closest International Airport to Orissa, and cut my journey time by a day. However, it was always a tiring and bothersome task fighting my way through the immigration and baggage handling policies they seemed to practice - slow, slower and, at one stage, stop! Flying in wasn't too bad - on a good day, I could be off the plane and in a taxi within the hour (depending on the carrier). However, departing from CCU was a chore - Immigration, then check your baggage tags to bags, then Passport Control, then a small tussle with Security and Baggage Check, then finally the (what seemed like a mile) hike to the plane! However, those days are gone if you fly in with BA - they insisted on a proper Gate being constructed, and it is now up and running! Much to my delight, it's just a hop and a skip to the plane, and then you're on your way. Yes, you still have to grapple with Security and Passport Control, but the last three times I have flown into/out of CCU, I have been spared the ordeal of searching for my bags and tallying them up with my ticket tags.


 


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