Cebu International Airport Passenger Reviews and Cebu Airport Traveller Reports
CEBU INTERNATIONAL AIRPORT customer review : 11 January 2013 by Nicole Leech (Australia)|
Rating : 1/10
The international departures terminal does not have much to offer, some snack shops, money change,
souvenirs and a restaurant, none if which accept credit cards. The seats are not very comfortable. If you have
to kill between flights I'd recommend going across the road to the Waterfront Hotel. From the front of
the international departures building cross the road and walk up the stairs where you see the sign for the
There is a restaurant in the lobby which is a more comfortable place to wait, they accept credit card
and provide access to free wifi.
CEBU INTERNATIONAL AIRPORT customer review : 16 October 2012 by L Khong (Singapore)|
Rating : 1/10
Small airport with very expensive duty free shops that only accepts USD. Not worth it to shop in there at all
when you know you are obviously paying a premium. A lot of taxi touts once you step out of the airport.
Airport is old and run down with nothing to shop in there. No cosmetics or alcohol duty free shops. Worst
thing is that you have to pay an airport fee of PHP550. This is the only airport which I've been made to pay
an airport fee for goodness knows what. There is also no wifi in this airport.
CEBU INTERNATIONAL AIRPORT customer review : 13 September 2012 by Joris Van Vooren (Belgium)|
Rating : 7/10
For a rather small but busy airport it's efficiently run. Friendly staff, too expensive so called tax free shops,
extremely expensive to drink a beer after check in and security. More convenient then NAIA. Could use an
upgrade, but there seem to be plans to build a new import in nearby Cordova. Knowing how things go in
Philippines this will probably be in 2025. Better to pay 550 pesos airport tax in Cebu then 750 pesos in
CEBU INTERNATIONAL AIRPORT customer review : 24 April 2012 by P Newton (UK)|
Rating : 1/10
Departures is the saddest and most horrible airport I have ever used. The lower bar has been re-set in my
estimate. You have to pay PHP550 each 'extra tax' regardless of what you already paid in the ticket.
Only one little duty free which I thought was overpriced, there is a small store selling a few snacks, one
restaurant where they make it clear that they do not accept credit cards. Most people walk out when they see
the prices. After much tinkering I did manage to get the free wifi working. Quite a shock after visiting such a
CEBU INTERNATIONAL AIRPORT customer review : 14 March 2012 by Aditya Shrivastava (Australia)|
Rating : 8/10
Arrived on an evening flight from Manila that was delayed. All good on arrival, luggage and disembarking
quick. International departure was good. A little crowded as a couple of flights were leaving, but through to
check-in quickly. Staff at the Cathay desk were friendly and helpful. No long queues. Aerobridges always help
as does a 747 with 3 seats to myself!
CEBU INTERNATIONAL AIRPORT customer review : 29 December 2011 by J Agunias (Philippines)|
Rating : 7/10
Look like the airport is stuck in the 1980s. Too brown and too dark, the ambience is not appropriate for a city
known for its beaches and clear skies. Fairly clean halls but the toilets need a little more scrubbing. Very few
dining options. An upgrade or a new terminal must be in order.
Cebu International Airport customer review : 4 July 2011 by Jezrel Sabaduquia (USA)
Customer Rating : 4/5
The airport is small so it's easy to navigate. Used the domestic area of the airport and it was a good experience.
Check-In hall was old but very clean and spacious. Security was okay, we had to pay the terminal fee as usual.
Departure gates were rather spacious and cozy. The best part was the free internet and the computer stations! It
was fast and I was able to go on facebook and check my emails. There were an ample amount of restaurants and
shops and the staff was rather friendly. I much prefer Cebu than Manila, it's small, manageable and the experience
is less stressful.
Cebu International Airport customer review : 8 April 2011 by Robert Haighton (Netherlands)
Customer Rating : 4/5
Used Mactan-Cebu International Airport Sept 2nd 2010 close to 12 midday (incoming) and Sept 22
2010 and again around 12 midday (outgoing). Small yes but I liked that. Very few shops. After
check in and passing customs and all that, it was no problem of leaving airport building to
smoke a ciggy. Plus be aware you have to pay PHP 550 on departure (airport tax?). What struck
me most as odd that upon arrival there was no soul in arrivals. I've learned that in case you
have no plane ticket you can not enter airport building. So those who will pick you up are
outside the airport building waiting for you. On both occasions I did not experience any
Cebu International Airport customer review : 18 September 2010 by P Tomms (Australia)
Customer Rating : 5/5
This is a nice small airport and arrival and departure managed in a breeze. Arrival with
luggage through immigration and my greeting party in about 20 minutes from an international
flight. Leaving is a bit more problematic as you check in and then come back through security
but it works ok and staff are very friendly and helpful albeit it will cost you a tip.
Cebu International Airport customer review : 2 September 2010 by Oliver Maeder
Customer Rating : 4/5
Used it 14 times within the last year, twice internationally. The smallness of it is nice, you
are quick everywhere - international arrival/departure was swifter and nicer than Manila NAIA.
Few shops. After check-in, you can leave the terminal again to wait outside or in the restaurants.
Cebu International Airport customer review : 24 April 2009 by M Larson
Customer Rating : 4/5
Decent for a smaller airport. After trying to navigate through larger airports for years, I
have learned to appreciate smallness in an airport. True, not much selection for shopping but
I don't go to an airport to shop. I really love the fact that its easy to get from one part of
the terminal to the other. Once you clear customs, you are right on the street where you can
easily hail a taxi to take you into town. I have always had a soft spot in my heart for this place.
CEBU INTL AIRPORT review : 11 November 2008 : by Diala Sobh
Customer Rating : 3/5
Cebu Airport is Okay as an airport but really very very small and gets very boring, let alone the
stuff you want to buy that are at least 10 times more expensive than in the city. I had to wait for
3 hours before boarding my flight to Manila, we had to change our gate 2 times, and it was the most
boring time in my life.
CEBU INTL AIRPORT review : 8 November 2008 : by Mark Lokan
Customer Rating : 4/5
First time experience at Cebu. We arrived by boat at 6am and went straight to the airport as we
didnt have the funds to go roaming around we on our voyage home. It was disappointing we were not
able to check in our bags, and the atmosphere was like a deserted town everything just about closed.
Seating uncomfortable also. Once check in opened for our flight it was a breeze going through. The
next trip I had the best customer service I could get. Due to traffic we had arrived as the plane
was boarding. They accepted me on the flight rushed my bags to the plane and rushed me through
immigration. This would happen for a second time on next departure. Once again we was rushed to the
plane and we departed for Malaysia. This displays great commitment to not leave anyone behind.
Facilities of the airport are a little bit disappointing. There are no chain food restaurants at the
airport and not much available after you have passed immigration. I would give 5 stars for the
customer service, but its let down by the actual airport. An upgrade is needed for potential
expansion as I would prefer flying into Cebu rather than Manila as Cebu is peaceful and calm at the
airport all it needs is an update.
Cebu International Airport by Edmund Carew
17 June 2008 Customer Rating :
Cebu is a more convenient and less hassled entry point to the Philippines than Manila. Taxi travel
to and from Cebu's CBD is efficient, aided by the two bridges in lieu of the former one connecting
Mactan and Cebu islands. Provided one arrives on an airline like SilkAir that flies at off-peak
times to Cebu, immigration queues can be non-existent. However leaving can be a different story,
with a 20 minute queue to obtain entry to the checkin area and then a 25 minute wait in the mid
afternoon through immigration. Cebu's beautiful resorts are popular with Koreans so make sure that
the departure time of your flight does not coincide with flights to Seoul or Pusan - you will not be
able to get to your gate in five minutes. The restricted entry to checkin is designed to stop
hordes of well wishes from clogging checkin, but it does add a delay not found in many other non-
Filipino airports. There is a limited range of shops once through immigration, and they do not
stock basics like 'load' for a local cellphone - so come prepared, with snacks if need be. It is
possible once you have checked in to hand in your boarding pass and re-enter the 'outside world',
but you do have to then queue to go through security to the checkin area so some may conclude it is
not worth the hassle to bid a final goodbye to family, friends or business associates.
Cebu International Airport by J Olfato
17 June 2008 Customer Rating :
Mactan airport is very okay, but relatively small, with less than 10 gates, and looks like it has
seen better days. Since Cebu tourism is booming, at times the airport is overcrowded. No place to
shop and eat, apart from the souvenir shops and cheap donuts. Immigration was fast though, and
people are nice. The airport seems very laid back though, which is good. Definitely better than
Manila airport. Tip: on arrival, go to the departure areas for a cab, because the arrival coupon
taxis are way more expensive.
Cebu International Airport by R Clarke
20 June 2007 Customer Rating :
This Airport especially late at night at the international departures is
now overloaded with passengers taking flights that the queues have
become horrendous both at the first security check before you get to the
check in. The it takes 45 mins now just to clear immigration & another
15-20mins to go through another security check before you reach your
gate. Now plans are in place to expand the international terminal & at
this time of night its like a zoo. Don't bother buying from the Duty
Free as the prices are sky high & you could have bought these cheaper in
Cebu International Airport by Frank Winter
21 December 2006 Customer Rating : n/a
Totally agree with Dirk Visser. Really bad airport, very dirty.
Absolutely nothing to do after immigration (no shops, very limited
seats), so don't pass immigration too early. Only one shop with
extremely limited selection. Don't plan to buy anything there, you must
be self sufficient until you get on the plane (bring your Ipod and your
own water/food). Very surprising that the airport is still so sub-
standard although so many tourists are going to Cebu (which is
beautiful, by the way). A pity. Might be better than Manila (haven't
been to Manila in 4 years) but that does not say much.
Cebu International Airport by Dirk Visser
11 December 2005
We flew into and out of Cebu-Mactan Airport in November of this year.
We arrived quite late from HKG and had to wait quite a while for
immigration to process our full flight together with a PAL flight from
Japan. Luggage claim area was like stepping back in time....a bit
dodgy, but ok. Leave the terminal and you are literally bombarded left
and right by taxi drivers and money exchangers. Leaving was a different
story. The check-in desks for the international departures are behind
doors that are kept locked until a few hours before departure, which
means you are sitting in a rather dingy terminal until your airline is
ready to check you in. Security is a joke, but that didn't surprise us
after being in the Philippines. Once you check in you have the option
of going through to the gate or back into the main terminal. We were
told to go to immigration and were surprised with the fact that we had
to pay an airport tax P 550 or $ 11. Once through passport control you
are at the gates. There is ONE store: Phlilippes Duty Free (total rip-
off and joke) and two cafeterias, which were asking ridiculous amounts
for everything on the menu. As the gate area was kept closed, you wait
in a huge area behind passport control just behind passport control. We
had a laugh as we stood (there were only 5 chairs) behind the passport
control people, who were playing video games on their computers. That
explains why they snarled at us when we arrived! We interrupted
them!!!! Other than stand and wait, you can be massaged by ladies that
await you when you clear immigration, who bother you even when you
barely look in their direction. So for those travelling to this prison-
turned-airport, do not clear immigration too early as there is nothing
to do! Facilities are way under par, but being the Philippines, it
shouldn't come as a surprise.
Cebu International Airport by Corey Shreffler
13 September 2005
Mactan-Cebu International Airport (CEB) is a much better entry point to
the Philippines than Ninoy Aquino (unless your final destination is
Manila, of course). However, despite the fact that Cebu is
the second-largest city in the Philippines, there is nothing overly
impressive about its airport. I arrived at CEB on a domestic flight and
was quite surprised how desolate the terminal was. This was
in stark contrast to what was waiting just outside. For a flight of 60
or so people it seemed like the whole city of Cebu was waiting to greet
us in the "welcoming area". I stuck out like a sore thumb, being the
only Cacuasian around, but never once felt threatened by the smiling
faces of Filipinos. I was immediately greeted by a sonata of sales
pitches, as taxi reps competed for my business. I gently waved them
off, since I was waiting to meet my friend. They were persistent,
but not obnoxious. The availability of transportation is not a problem
at CEB, but you will need to learn the art of negotiation to avoid being
charged unfairly. Thankfully, my friend is quite skilled in these
matters and we never had to pay an elevated fare. A few weeks later I
left from the international terminal at CEB for a flight to HKG. I
don't remember much about my actual impressions of this terminal, since
I was contemplating a heartbreaking goodbye to my friend. However, I do
remember that the security line was not long at all, and the entire
process of getting my boarding pass and clearing customs took about 15
minutes max. The airport workers were quite friendly, except, of
course, for the customs official. CEB is a utilitarian airport and
nothing more. It helps you get around the Philippines and S.E.
Asia, but luxurious it is not. It does, however, have a much more
friendly feel than NAIA and Manila's domestic terminal.
Cebu International Airport by E Mallari
21 April 2005
This is a small international airport. The approach to the terminal is not very impressive. The food
selection and stores outside the security check area have very few selections compared to other
international airports of comparable size. Security check line is short, and the process efficient.
Once inside, the terminal is bereft of quality food outlets. There are few stores that sell
souvenirs and indigenous food items to take home. We stayed inside Philippine Airlines business
class lounge so we avoided the large crowd outside. The public restrooms are not well maintained. To
get inside the boarding area, each passenger must pay an airport departure tax payable in cash. The
boarding area is too small for the Airbus A330-300 that PAL uses for its Cebu-Manila flights.
Cebu International Airport by Joseph Cal
24 February 2005
Airport of Cebu is very laid back style. But it makes me feel more convenient than to go Manila airport. There are 4 international airlines to
choose from - Cathay, Silk Air, Malaysia Airlines and Qatar airways. Its hassle free airport and when it
comes to transportation, lots of taxi outside the airport. And two big hotel near the airport - Waterfront
Mactan hotel and Days hotel.
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