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Cebu International Airport Passenger Reviews and Cebu Airport Traveller Reports

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Cebu Airport
7 out of 10  7 out of 10
29 reviews

 



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CEBU INTERNATIONAL AIRPORT customer review :  24 April 2014 by Lars Bosteen    (Philippines)

Rating : 7/10

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Recommended

Both the domestic and international sections are adequate overall. I've been through this airport 8 times in the past year and it is generally a stress-free experience. It is clean, the queues are usually not bad, the security / customs / immigration / airline officials are polite, and the air conditioning just about right for everyone (judging by the lack of people either fanning themselves or shivering). There are quite a few shops but they mostly sell the same things, and travellers shouldn't rely on them for books, magazines or puzzles. The smoking area in the check in area is fine, but the one in the departure area is best avoided unless you're really desperate. There doesn't seem to be free wi-fi (or, if there is, it isn't working).



CEBU INTERNATIONAL AIRPORT customer review :  13 January 2014 by S Howard    (UK)

Rating : 5/10

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Recommended

I have written several reviews. It is a brilliant airport to use when you arrive particularly if you are a premium traveller. From the moment I landed and got through immigration and picked up my luggage it took 6 minutes (admittedly with the assistant of the fabulous Cathay Pacific staff, who led me through to the immigration first). The only issue I have is my poor friend has to wait outside the building. On my return to Cebu, after checking in very quickly, and paying my departure tax of 550 peso (honestly where does the money go), and through to the Cathay Pacific VIP lounge, not bad but no hot breakfast, something they should consider though. Then through to departure waiting lounge, luckily the wait was only 10 minutes, but plastic seats. There is talk of a new airport with 5 star facilities but I been told it wont be ready until 2030. I given it a 5 as it is excellent in entering Cebu but no points in leaving as lack of facilities.



CEBU INTERNATIONAL AIRPORT customer review :  14 October 2013 by S Amaya    (Australia)

Rating : 2/10

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Recommended

Traveled from SIN and arrived at around 4am and had a connecting flight to Boracay 3 hours later - nowhere to sit, useless wifi, mosquitoes everywhere. One of my worst connections ever. The only good thing was the painless and quick passport check, but that's it. Departure Quick security process and passport check, the only thing I didn't like was the exit tax. Where is the tax money going? Definitely not to improve the airport.



CEBU INTERNATIONAL AIRPORT customer review :  30 July 2013 by S Howard    (UK)

Rating : 8/10

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Recommended

I arrived from London via Hong Kong and as I was flying business class, the whole procedure from getting off the plane, luggage and passport control took less than 15 minutes, very impressive, however, I hated the idea that people who wish to meet their friends or families at airport including mine, were made to wait outside the airport in all kind of weather, to me that is like treating them like 2nd class citizen. Apart from that I love arriving at Cebu as I know I be out so quickly.



CEBU INTERNATIONAL AIRPORT customer review :  30 July 2013 by S Howard    (UK)

Rating : 1/10

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Recommended

Pleasantly surprised by the business lounge which is quite good for such a small and behind the time airport. However, I do have several criticisms. 1: Why do I have to pay for departure tax, as far as I am aware it only the Philippines that does this and I am not convinced that the money will go to improve the airport. 2: Lack of shops. 3: I would have thought there would be a better seats for business class and first class passenger, again the departure terminal looks tired and unclean and the seats are not that comfortable either.



CEBU INTERNATIONAL AIRPORT customer review :  29 July 2013 by H Grimes    (UK)

Rating : 8/10

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Recommended

Cebu International Airport has changed a lot and for the better. It's small and efficient. Exiting the airport is smoother and hadn't been hassled anymore by airport staff asking for freebies and asserting to help with your luggage even if you don't want to, mainly to ask for tips. It's quick and smoother so well done.



CEBU INTERNATIONAL AIRPORT customer review :  20 May 2013 by S Howard    (UK)

Rating : 0/10

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Recommended

I arrived at Cebu airport to leave for HKG and then onto London. (My last report was 3 weeks earlier on arrival, this one is departing). The main part of the airport was buzzing and a nice selection of shops, however, once checking in I was so surprise that I had to pay departure tax and had no pesos on me, luckily I had English money but I suspect I got rip off with the lousy exchange rates. Why on earth do I have to pay this departure tax, wasn't happy about this at all. There is one restaurant at the departure lounge and it is very expensive, had to sit in the large waiting area, where the seats was dirty and very uncomfortable, 3 hours of boredom, no cheap drinks either.



CEBU INTERNATIONAL AIRPORT customer review :  20 May 2013 by S Howard    (UK)

Rating : 7/10

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Recommended

This is the first report of me arriving in Cebu after a long flight from London to Hong Kong I was very please to get off the plane and find my luggage was already waiting and straight to passport and out all in 20 minutes, however, a little surprise how quite the airport was, but had not realise that my friends were waiting for me outside the airport.



CEBU INTERNATIONAL AIRPORT customer review :  11 January 2013 by Nicole Leech    (Australia)

Rating : 1/10

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Recommended

The international departures terminal does not have much to offer, some snack shops, money change, souvenirs and a restaurant, none if which accept credit cards. The seats are not very comfortable. If you have to kill between flights I'd recommend going across the road to the Waterfront Hotel. From the front of the international departures building cross the road and walk up the stairs where you see the sign for the There is a restaurant in the lobby which is a more comfortable place to wait, they accept credit card and provide access to free wifi.



CEBU INTERNATIONAL AIRPORT customer review :  16 October 2012 by L Khong    (Singapore)

Rating : 1/10

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Recommended

Small airport with very expensive duty free shops that only accepts USD. Not worth it to shop in there at all when you know you are obviously paying a premium. A lot of taxi touts once you step out of the airport. Airport is old and run down with nothing to shop in there. No cosmetics or alcohol duty free shops. Worst thing is that you have to pay an airport fee of PHP550. This is the only airport which I've been made to pay an airport fee for goodness knows what. There is also no wifi in this airport.



CEBU INTERNATIONAL AIRPORT customer review :  13 September 2012 by Joris Van Vooren    (Belgium)

Rating : 7/10

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Recommended

For a rather small but busy airport it's efficiently run. Friendly staff, too expensive so called tax free shops, extremely expensive to drink a beer after check in and security. More convenient then NAIA. Could use an upgrade, but there seem to be plans to build a new import in nearby Cordova. Knowing how things go in Philippines this will probably be in 2025. Better to pay 550 pesos airport tax in Cebu then 750 pesos in Manila.



CEBU INTERNATIONAL AIRPORT customer review :  24 April 2012 by P Newton    (UK)

Rating : 1/10

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Recommended

Departures is the saddest and most horrible airport I have ever used. The lower bar has been re-set in my estimate. You have to pay PHP550 each 'extra tax' regardless of what you already paid in the ticket. Only one little duty free which I thought was overpriced, there is a small store selling a few snacks, one restaurant where they make it clear that they do not accept credit cards. Most people walk out when they see the prices. After much tinkering I did manage to get the free wifi working. Quite a shock after visiting such a lovely country.



CEBU INTERNATIONAL AIRPORT customer review :  14 March 2012 by Aditya Shrivastava    (Australia)

Rating : 8/10

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Recommended

Arrived on an evening flight from Manila that was delayed. All good on arrival, luggage and disembarking quick. International departure was good. A little crowded as a couple of flights were leaving, but through to check-in quickly. Staff at the Cathay desk were friendly and helpful. No long queues. Aerobridges always help as does a 747 with 3 seats to myself!



CEBU INTERNATIONAL AIRPORT customer review :  29 December 2011 by J Agunias    (Philippines)

Rating : 7/10

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Recommended

Look like the airport is stuck in the 1980s. Too brown and too dark, the ambience is not appropriate for a city known for its beaches and clear skies. Fairly clean halls but the toilets need a little more scrubbing. Very few dining options. An upgrade or a new terminal must be in order.



Cebu International Airport customer review :  4 July 2011 by Jezrel Sabaduquia   (USA)

Customer Rating :  4/5

4 Star Rating   

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The airport is small so it's easy to navigate. Used the domestic area of the airport and it was a good experience. Check-In hall was old but very clean and spacious. Security was okay, we had to pay the terminal fee as usual. Departure gates were rather spacious and cozy. The best part was the free internet and the computer stations! It was fast and I was able to go on facebook and check my emails. There were an ample amount of restaurants and shops and the staff was rather friendly. I much prefer Cebu than Manila, it's small, manageable and the experience is less stressful.


Cebu International Airport customer review :  8 April 2011 by Robert Haighton   (Netherlands)

Customer Rating :  4/5

4 Star Rating   

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Used Mactan-Cebu International Airport Sept 2nd 2010 close to 12 midday (incoming) and Sept 22 2010 and again around 12 midday (outgoing). Small yes but I liked that. Very few shops. After check in and passing customs and all that, it was no problem of leaving airport building to smoke a ciggy. Plus be aware you have to pay PHP 550 on departure (airport tax?). What struck me most as odd that upon arrival there was no soul in arrivals. I've learned that in case you have no plane ticket you can not enter airport building. So those who will pick you up are outside the airport building waiting for you. On both occasions I did not experience any hassles.


Cebu International Airport customer review :  18 September 2010 by P Tomms   (Australia)

Customer Rating :  5/5

5 Star Rating   

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This is a nice small airport and arrival and departure managed in a breeze. Arrival with luggage through immigration and my greeting party in about 20 minutes from an international flight. Leaving is a bit more problematic as you check in and then come back through security but it works ok and staff are very friendly and helpful albeit it will cost you a tip.


Cebu International Airport customer review : 2 September 2010 by Oliver Maeder

Customer Rating : 4/5

4 Star Rating

Used it 14 times within the last year, twice internationally. The smallness of it is nice, you are quick everywhere - international arrival/departure was swifter and nicer than Manila NAIA. Few shops. After check-in, you can leave the terminal again to wait outside or in the restaurants.


Cebu International Airport customer review : 24 April 2009 by M Larson

Customer Rating : 4/5

4 Star Rating

Decent for a smaller airport. After trying to navigate through larger airports for years, I have learned to appreciate smallness in an airport. True, not much selection for shopping but I don't go to an airport to shop. I really love the fact that its easy to get from one part of the terminal to the other. Once you clear customs, you are right on the street where you can easily hail a taxi to take you into town. I have always had a soft spot in my heart for this place.


CEBU INTL AIRPORT review : 11 November 2008 : by Diala Sobh

Customer Rating : 3/5

3 Star Rating

Cebu Airport is Okay as an airport but really very very small and gets very boring, let alone the stuff you want to buy that are at least 10 times more expensive than in the city. I had to wait for 3 hours before boarding my flight to Manila, we had to change our gate 2 times, and it was the most boring time in my life.


CEBU INTL AIRPORT review : 8 November 2008 : by Mark Lokan

Customer Rating : 4/5

4 Star Rating

First time experience at Cebu. We arrived by boat at 6am and went straight to the airport as we didnt have the funds to go roaming around we on our voyage home. It was disappointing we were not able to check in our bags, and the atmosphere was like a deserted town everything just about closed. Seating uncomfortable also. Once check in opened for our flight it was a breeze going through. The next trip I had the best customer service I could get. Due to traffic we had arrived as the plane was boarding. They accepted me on the flight rushed my bags to the plane and rushed me through immigration. This would happen for a second time on next departure. Once again we was rushed to the plane and we departed for Malaysia. This displays great commitment to not leave anyone behind. Facilities of the airport are a little bit disappointing. There are no chain food restaurants at the airport and not much available after you have passed immigration. I would give 5 stars for the customer service, but its let down by the actual airport. An upgrade is needed for potential expansion as I would prefer flying into Cebu rather than Manila as Cebu is peaceful and calm at the airport all it needs is an update.


 

Cebu International Airport by Edmund Carew

17 June 2008   Customer Rating : 4 Star Rating

Cebu is a more convenient and less hassled entry point to the Philippines than Manila. Taxi travel to and from Cebu's CBD is efficient, aided by the two bridges in lieu of the former one connecting Mactan and Cebu islands. Provided one arrives on an airline like SilkAir that flies at off-peak times to Cebu, immigration queues can be non-existent. However leaving can be a different story, with a 20 minute queue to obtain entry to the checkin area and then a 25 minute wait in the mid afternoon through immigration. Cebu's beautiful resorts are popular with Koreans so make sure that the departure time of your flight does not coincide with flights to Seoul or Pusan - you will not be able to get to your gate in five minutes. The restricted entry to checkin is designed to stop hordes of well wishes from clogging checkin, but it does add a delay not found in many other non- Filipino airports. There is a limited range of shops once through immigration, and they do not stock basics like 'load' for a local cellphone - so come prepared, with snacks if need be. It is possible once you have checked in to hand in your boarding pass and re-enter the 'outside world', but you do have to then queue to go through security to the checkin area so some may conclude it is not worth the hassle to bid a final goodbye to family, friends or business associates.

Cebu International Airport by J Olfato

17 June 2008   Customer Rating : 4 Star Rating

Mactan airport is very okay, but relatively small, with less than 10 gates, and looks like it has seen better days. Since Cebu tourism is booming, at times the airport is overcrowded. No place to shop and eat, apart from the souvenir shops and cheap donuts. Immigration was fast though, and people are nice. The airport seems very laid back though, which is good. Definitely better than Manila airport. Tip: on arrival, go to the departure areas for a cab, because the arrival coupon taxis are way more expensive.


Cebu International Airport by R Clarke

20 June 2007   Customer Rating : 2 Star Rating

This Airport especially late at night at the international departures is now overloaded with passengers taking flights that the queues have become horrendous both at the first security check before you get to the check in. The it takes 45 mins now just to clear immigration & another 15-20mins to go through another security check before you reach your gate. Now plans are in place to expand the international terminal & at this time of night its like a zoo. Don't bother buying from the Duty Free as the prices are sky high & you could have bought these cheaper in town.

Cebu International Airport by Frank Winter

21 December 2006   Customer Rating : n/a

Totally agree with Dirk Visser. Really bad airport, very dirty. Absolutely nothing to do after immigration (no shops, very limited seats), so don't pass immigration too early. Only one shop with extremely limited selection. Don't plan to buy anything there, you must be self sufficient until you get on the plane (bring your Ipod and your own water/food). Very surprising that the airport is still so sub- standard although so many tourists are going to Cebu (which is beautiful, by the way). A pity. Might be better than Manila (haven't been to Manila in 4 years) but that does not say much.

Cebu International Airport by Dirk Visser

11 December 2005

We flew into and out of Cebu-Mactan Airport in November of this year. We arrived quite late from HKG and had to wait quite a while for immigration to process our full flight together with a PAL flight from Japan. Luggage claim area was like stepping back in time....a bit dodgy, but ok. Leave the terminal and you are literally bombarded left and right by taxi drivers and money exchangers. Leaving was a different story. The check-in desks for the international departures are behind doors that are kept locked until a few hours before departure, which means you are sitting in a rather dingy terminal until your airline is ready to check you in. Security is a joke, but that didn't surprise us after being in the Philippines. Once you check in you have the option of going through to the gate or back into the main terminal. We were told to go to immigration and were surprised with the fact that we had to pay an airport tax P 550 or $ 11. Once through passport control you are at the gates. There is ONE store: Phlilippes Duty Free (total rip- off and joke) and two cafeterias, which were asking ridiculous amounts for everything on the menu. As the gate area was kept closed, you wait in a huge area behind passport control just behind passport control. We had a laugh as we stood (there were only 5 chairs) behind the passport control people, who were playing video games on their computers. That explains why they snarled at us when we arrived! We interrupted them!!!! Other than stand and wait, you can be massaged by ladies that await you when you clear immigration, who bother you even when you barely look in their direction. So for those travelling to this prison- turned-airport, do not clear immigration too early as there is nothing to do! Facilities are way under par, but being the Philippines, it shouldn't come as a surprise.

Cebu International Airport by Corey Shreffler

13 September 2005

Mactan-Cebu International Airport (CEB) is a much better entry point to the Philippines than Ninoy Aquino (unless your final destination is Manila, of course). However, despite the fact that Cebu is the second-largest city in the Philippines, there is nothing overly impressive about its airport. I arrived at CEB on a domestic flight and was quite surprised how desolate the terminal was. This was in stark contrast to what was waiting just outside. For a flight of 60 or so people it seemed like the whole city of Cebu was waiting to greet us in the "welcoming area". I stuck out like a sore thumb, being the only Cacuasian around, but never once felt threatened by the smiling faces of Filipinos. I was immediately greeted by a sonata of sales pitches, as taxi reps competed for my business. I gently waved them off, since I was waiting to meet my friend. They were persistent, but not obnoxious. The availability of transportation is not a problem at CEB, but you will need to learn the art of negotiation to avoid being charged unfairly. Thankfully, my friend is quite skilled in these matters and we never had to pay an elevated fare. A few weeks later I left from the international terminal at CEB for a flight to HKG. I don't remember much about my actual impressions of this terminal, since I was contemplating a heartbreaking goodbye to my friend. However, I do remember that the security line was not long at all, and the entire process of getting my boarding pass and clearing customs took about 15 minutes max. The airport workers were quite friendly, except, of course, for the customs official. CEB is a utilitarian airport and nothing more. It helps you get around the Philippines and S.E. Asia, but luxurious it is not. It does, however, have a much more friendly feel than NAIA and Manila's domestic terminal.

Cebu International Airport by E Mallari

21 April 2005

This is a small international airport. The approach to the terminal is not very impressive. The food selection and stores outside the security check area have very few selections compared to other international airports of comparable size. Security check line is short, and the process efficient. Once inside, the terminal is bereft of quality food outlets. There are few stores that sell souvenirs and indigenous food items to take home. We stayed inside Philippine Airlines business class lounge so we avoided the large crowd outside. The public restrooms are not well maintained. To get inside the boarding area, each passenger must pay an airport departure tax payable in cash. The boarding area is too small for the Airbus A330-300 that PAL uses for its Cebu-Manila flights.

Cebu International Airport by Joseph Cal

24 February 2005

Airport of Cebu is very laid back style. But it makes me feel more convenient than to go Manila airport. There are 4 international airlines to choose from - Cathay, Silk Air, Malaysia Airlines and Qatar airways. Its hassle free airport and when it comes to transportation, lots of taxi outside the airport. And two big hotel near the airport - Waterfront Mactan hotel and Days hotel.










 


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