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Cairo Airport
5 out of 10  5 out of 10
47 reviews

 



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CAIRO AIRPORT customer review :  23 October 2014 by J Lovelock    (UK)

Rating : 7/10

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Recommended

Pleasant modern airport, not too big and not too small. Journey to and from Cairo is always fraught, a shrug is the common response to asking how long you should allow, but let's hope the Metro promised for next year materialises on time. But why can't the toilets have soap? And be less smelly? Why can't the "FreeAirportWifi" work? Why do the scamming porters who clamour to push your luggage 30 meters, whether you protest or not, and then ask for money apparently do so with the airport's blessing and wearing an official looking uniform? These are all national stereotypes, but better airport management would roll them back a bit and encourage tourists back to Egypt.



CAIRO AIRPORT customer review :  15 September 2014 by Mohamed Musa    (Malaysia)

Rating : 0/10

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Recommended

Flew from KL, arrived with Emirates at CAI Terminal 1. This terminal is awful. Upon arrival, people rushed to the immigration where only 5 counters were open both for Egyptians and foreigners resulting in long queue. Immigration officer was just rude, threw my passport after stamping it. Waited for about half an hour for my luggage. Toilet beside the carousel dirty and disgusting. Before exiting the airport, custom officer requested to see my passport and scan my luggage. After scanning them, they asked for "tips" and won't let me pass through after I pay them some money. That's not it, after exiting the terminal, annoying taxi drivers started to surround and trying to take away my trolley. Thank god I had someone waiting for me. When we reached to our car, two men out of nowhere came and grabbed our luggage and put them into the boot and then asked for tips. This whole arriving experience was nightmare. Overall, it was a bad arriving experience after you have flown for 10+ hour flight.



CAIRO AIRPORT customer review :  11 September 2014 by David Pryer    (UK)

Rating : 7/10

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Recommended

Terminal 1 is a bit chaotic but small and friendly enough to get through without too much trouble. With an early departure our hotel had prepared a breakfast selection bags for us all which, along with our tots, we had no difficulty with at any of the myriad security checks. Well done Cairo T1.



CAIRO AIRPORT customer review :  2 December 2013 by R Haite    (USA)

Rating : 5/10

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Recommended

On most of my trips here in Egypt I have encountered extremely nice Egyptians. Today I arrived at the airport to leave and a guy came up to me as I am walking through the security check at the front asking me if I was flying with Lufthansa. He was wearing an employee tag over his neck so I thought he is an airport employee being helpful. I said yes and he grabbed my luggage, set it down next to him, and asked me for money. At this time another man came by, also wearing tags, and the younger one says, "give him money". I gave the older man 20 Egyptian dollars. He proceeds to say, "give him (younger guy) money too". At which point I said I don't have anymore money. He kept pressuring me saying US dollars will be okay too, and I kept saying I don't have any. He pestered me all the way to the check in counter while holding on to my luggage, almost hostage. After I told him many times that I don't have any more money he dropped my luggage on the floor and left. If Egypt wants to revive their tourism they really need to do something about this situation, because now I am much less inclined to come back the next time I have vacation. What a terrible experience! Other than that the airport is new although not too fancy. Quite a selection of shops you can go to and food.



CAIRO AIRPORT customer review :  21 November 2013 by Farouk Mogheth    (Thailand)

Rating : 5/10

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Recommended

Flew in and out from Doha. Terminal 1 is pleasant even though there are no jet bridges. The check in used to be mainly in the main hall (which is still there) but they decided to open 10 more at the back side and its quite a tight fit and very uncomfortable when it fills up with passengers. You definitely need to jump over many to get to passport control. Cairo is knows with every single staff trying to get some tips. Standing by the gate that clearly says "Doha", they ask me whether I am flying to Doha and as I reply yes, they extend their palm and wish me a pleasant flight "and wait for a tip". I'm half Egyptian so I am used to it but can get real annoying after a while. Passport control is fast. Avoid Duty free that has nothing special. cafeteria exorbitant and overpriced. Word of advice. The gates are very very small so in case your flight is full and a wide body aircraft, try and be one of the last to get to gate as its filled to the brim and very uncomfortable. When boarding starts everyone is everywhere.



CAIRO AIRPORT customer review :  21 November 2013 by Irene Daskalakis    (Greece)

Rating : 7/10

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Recommended

I was amazed to find the airport very clean and comfortable. At first I was very worried about what I would find, as I had a 6 hrs layover in between flights. Most comments I had read online were very negative. However, upon arrival I was pleased to find a fairly new and modern airport facility. All employees were very accommodating, bathrooms were clean and food venues were great! The only negative aspect of my experience was the lack of proper internet. Although there is free WiFi, it is so slow that it does not work.



CAIRO AIRPORT customer review :  10 November 2013 by Anass Yasser    (Egypt)

Rating : 8/10

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Recommended

The old terminal is nice, but it needs more improvements in facilities and entertainment. It also has a nice apron view. The new terminal is excellent, but more facilities are needed. All lounges are 3 stars, they don't have showers and alcohol.



CAIRO AIRPORT customer review :  29 October 2013 by L Osman    (UAE)

Rating : 4/10

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Recommended

Simply the most chaotic airport, well not as chaotic as Jeddah airport, however, as a reputable country like Egypt, should have a better terminal than this joke, small claustrophobic building since the 1960s, the most annoying issue was the people harassing you for taxis and limousines and for luggage assistance, why it is not organized like everywhere else. 3 passport control desks during a busy period of the day with so many flights going everywhere, queue felt like forever, duty free is ridiculously expensive, more expensive than market prices and than any other place in the world. Basic facilities in terms of cafes and restaurants, dirty bathrooms, couldn't even use it. How this is an airport in a country with tourists from everywhere. Have to use it every few months as family lives there.



CAIRO AIRPORT customer review :  8 October 2013 by E Davies    (Zimbabwe)

Rating : 4/10

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Recommended

Arrived from JNB early morning. Very expensive and poorly laid out. Unsmiling staff and very long queues to transfer. Toilets were filthy with no toilet paper or soap, and no attendants around to ask for help.



CAIRO AIRPORT customer review :  4 October 2013 by Farouk Mogheth    (Thailand)

Rating : 7/10

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Recommended

Flew BKK-CAI-BKK and for arrival as well as for departure all went perfect with some minute issues. On arrival all went without a hitch from arrival (bussed to terminal), passport control and bags were delivered fast. The T3 is used by Egyptair and Star Alliance. Modern and airy. Official taxis at 6 am refused the official taximeter price but there was no other option. Departure was all right but the crowds at the first X-ray and checking the tickets as only passengers are allowed to the Check In counters. So many people and bit of chaos. Watch your bags as they seem to send them through the scanner and you end up stuck by the metal detector for your turn. Once you cross that everything else is s breeze. Check in took seconds, passport control fast. Air side several interesting shops but I have to say they are truly expensive. So shame on you Cairo airport charging for a small 500ml bottle of normal water 25EGP when it costs roughly 1.5EGP. Second X-ray and documents check when entering the gate itself. The gates are well placed but there is no place to sit if the gate is still closed.



CAIRO AIRPORT customer review :  18 September 2013 by Hany Anis Zakhary    (USA)

Rating : 10/10

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Recommended

I was in Terminal 3 for a morning flight to Istanbul. I was very impressed with the airport cleanliness and facilities. The duty free shops had plenty of good and moderately priced merchandise. Moreover, there were several food outlets all with good quality and satisfying different tastes. This airport is also good for transiting passengers.



CAIRO AIRPORT customer review :  16 September 2013 by Adam Simmons    (Spain)

Rating : 0/10

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Recommended

For an airport which is less than 5 years old and which was (presumably) purpose-built for its home carrier, Egyptair, CAI is a horrific experience. The terminal is built in a V-shape , with F and G gates extending along the arms of the 'V'. H gates are for flights accessible by bus and the gates are downstairs at the base of the V. There is no real holding area where passengers can wait for their flights except two largeish restaurants. As a result, the arms of the terminal (i.e. the F and G gates) are severely crammed with passengers awaiting flights. The layout of each arm means that access between the restaurants and the F/G gates re often blocked by passengers queuing for flights and every available seat was taken. I visit the airport twice in September. On the first occasion, I was changing from Egyptair to Ethiopian (both international flights) and had to hand in my passport for it to be checked by immigration. Surely this contravenes the laws of international transit? I then had to go back downstairs to international arrivals to pick up my passport and get a re-issued boarding card one hour before departure of my ET flight. On the second trip, I was changing between MS flights, so I thought "great, no problem". However, my onward boarding card was handwritten and was forced to join the long international transit passenger queue by some unpleasant jobsworth. There were around 10 people behind the counter but only one was actually doing any work. It was only when a second official asked if anybody had an onward boarding card that I managed to queue-jump and get a re-issued, printed boarding card quickly. Internet access is available outside one of the several lounges for Star Alliance Business/First class passengers. Finally, there is a smoking room, opposite gate F2, but this was simply disgusting: dirty, too small and with just three chairs. If an airport is going to offer smoking facilities to its guests, it should either do it properly or not at all.



CAIRO AIRPORT customer review :  30 July 2013 by M Prochnow    (Germany)

Rating : 2/10

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Recommended

Perhaps some travelers are satisfied by a new airport building. I am happy if I must not stay at any airport for longer than necessary. Cairo is a very bad example for ignoring customers. My flight from Nairobi with Egyptair was delayed almost 90 minutes! There was no explanation and wrong information from airline staff. It would have been no problem to get the connection flights. But Cairo seems to want to avoid delays in their statistics. So they sent the connection flights.



CAIRO AIRPORT customer review :  18 April 2013 by L Osman    (UAE)

Rating : 6/10

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Recommended

Flew to and from Cairo Intl T1, the old renovated terminal for all international airlines, T3 is for Egyptair and star alliance which I try to avoid as much as possible, since it is big, and crowded, T1 is small and sometimes can get congested as well, but in my view still better. Arrived and bussed to terminal since there are no air bridges here, arrival hall is a very small claustrophobic room, not the cleanest, however surprisingly didn't queue much for passport control. Waiting for luggage felt like forever, taxi drivers trying to grab you and your luggage is still an annoying issue, departure was a better experience. I prefer the coziness of T1 still in good shape and has a decent food and beverage outlets and small nice duty free, though very annoying with the non stop flight announcements for departure and arrival, I wonder why it was only in Arabic. Still better than the chaotic T3 and lets wait and see the outcome of the major renovation of T2.



CAIRO AIRPORT customer review :  21 March 2013 by T Kofod    (Denmark)

Rating : 4/10

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Recommended

A new terminal has been added to the old one - that means that when you arrive and remote parked there is a quite long drive to the terminal. As everything in Egypt arrival can be quite stressful, you need to buy your entrance ticket (visa) by the exchange offices, you might as well change money at the same time. Then you go through passport/visa control and then luggage area. you might be asked again for a passport check before leaving the airport. Coming out of terminal please hold on to everything you have as strangers will grab your luggage without asking and expect a tip. Even if you have an ordered transfer they let the strangers take it - everybody makes the most out of emptying the tourists pockets. In case you are arriving at international and need a connecting domestic flight, it can be a bit tricky but follow the signs and ask your way to a small corridor - which by the way is a very popular praying area. When you arrive at the airport terminal touts will round you up and ask if you are flying Egyptair (it is the Egyptair terminal so of course you are), they pretend they are VIP handlers and take your luggage to first security screening demanding money before you enter. Check in is slow. Until you reach your plane you will be subjected to 4-6 security checks and many of them ask you to pay tips - even cleaning staff will follow you into the toilets handing you toilet paper and ask for money. There are shops and eateries which are overpriced. Use all Egyptian pounds before entering the terminal- they do not change it back. When boarding, first you go through security screening then one person checks your boarding card and passport, then you walk 1 meter and a new security person checks your boarding card and passport - and before you enter the airplane another security person checks your boarding card.



CAIRO AIRPORT customer review :  25 July 2012 by Farouk Mogheth    (Thailand)

Rating : 6/10

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Recommended

Flew in and out from Cairo airport with KLM (Business Class). Skyteam flies to terminal 1 (the face lifted old terminal with no sky bridges). Its a nice terminal since T2 is in complete renovation and I suspect they will return there and T3 is only Egyptair and Star Alliance. Arrival was on time but many passengers as there were 2 planes from Saudi Arabia. Bags already waiting and out in no time. Taxis hunting for arrivals, so a good idea to avoid them and take an official taxi to avoid rip off. NO Sky Priority for any Business class passengers. Departure was a breeze at check in. No priority fro C class passengers at passport control. Couple of nice shops and cafes. The C class lounge is quiet and nice with non-functional internet which managed to irk most guests. The holding boarding gate is too small to hold a full B777, so it caused great discomfort to passengers and the numerable carts and wheelchairs. Very claustrophobic. Bussing to and the terminal is OK. T3 is far better to handle crowds and is up to par with other international airports. T1 is functional but needs a little help.



CAIRO AIRPORT customer review :  9 July 2012 by T Jones    (Australia)

Rating : 6/10

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Recommended

I flew into and out of terminal 3. Check-in was ok with a little wait and some confusion over which was the right desk to check into. My main issue was with the price of the food, drinks and duty free. I know airport prices are usually high but this was ridiculous. A bottle of water which costs 1.50 EGP in the street cost 10 EGP - a very high markup indeed. Main message - eat before and bring drinks/snacks for the terminal/plane. On arrival we had to jump on a bus to get to the terminal itself from the plane but after that the passport area was easy to pass through (we already had a visa), baggage collection no worries and then customs didn't even bother to check our bags. As others have said, the most annoying part of arrival is the tour guides/taxi drivers you run into after leaving the arrivals area. Yes, the airport should at least keep them out of the terminal and have a proper system to deal with taxis. Try to pre-arrange transport if you can and if you can't, ask the place you are staying for a fair estimate of a taxi fare and only get in a taxi that agrees to your fare. If you are after an experience and not sweat the small stuff you will be rewarded greatly.



CAIRO AIRPORT customer review :  7 June 2012 by Franz Linz    (Austria)

Rating : 9/10

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Recommended

I think I was surprised to experience such a modern airport in Africa, I fly frequently to different cities in Africa and I mostly face terrible and hard times with every flight. Last week I flew Egyptair to a transit in Cairo with a connection to Lagos. The airport is clean, nice, well organized and easy to move in.



CAIRO AIRPORT customer review :  12 April 2012 by A Stevenson    (UK)

Rating : 6/10

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Recommended

Cairo, T3. Arrival from Sharm for connection to Heathrow. Incoming aircraft parked at a remote stand and we were bussed via what seemed a circuitous route to the terminal. Followed directions for flight transfer to reach emigration; this takes place in a small room with just a couple of desks, and embarkation cards are only handed out as you enter this room. Cue lots of passengers suddenly dropping bags and scrabbling around for pens, passports and flight details. Emigration officers rather brusque. Once processed, proceeded into the main terminal building, which is modern, slick and attractive with all the facilities you would expect. Only complaint – gate for flight to London hadn't been opened when I reached it, and there was limited seating in the pier outside. Once open, security again rather brusque, but plentiful seating at gate itself.



CAIRO AIRPORT customer review :  26 March 2012 by J Walsh    (USA)

Rating : 4/10

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Recommended

Going through the much-touted terminal three, there was nothing open for a morning departure - save for Duty Free and a handful of snack bars. Surprisingly, I encountered no shakedown attempts from employees, but then again, the airport is understaffed. Arrival in terminal 1 was uneventful but still confusing. It's not as if you'll have many other options if you're flying to Egypt and are on a tight schedule.



CAIRO AIRPORT customer review :  5 March 2012 by David Healey    (Egypt)

Rating : 2/10

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Recommended

Truly one of the most awful airport experiences I have encountered. From the minute you land you are hassled by 'officials' offering taxis, trips to pyramids. Trying to get free shuttle bus from terminal 3 to terminal 1 you will be told there isn't one, a taxi will offer to take you the 2km journey for $10 which should only be $2. Airport staff grab your bags and take to x-ray machines and then expect a gift. As somebody who lives in Egypt I try to avoid this airport and would rather fly out of Sharm to England.



CAIRO AIRPORT customer review :  10 December 2011 by Judith Dand    (Turkey)

Rating : 9/10

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Recommended

I passed through Terminal 3 when flying from Istanbul to Luxor and was pleasantly surprised. On arrival the visa windows were well signposted and immigration quite efficient. I made my way to the Domestic floor without being hassled by anyone, indeed there only seemed to be about a dozen people in the whole Terminal. Quiet, clean, plenty of places to sit or get coffee, water and something to eat. On return from Luxor I just followed the signs for connecting flights and went quickly through security only to find my Egyptair flight to Istanbul was delayed by 55 minutes. But there were shops to look at and decent looking food outlets, too.



CAIRO AIRPORT customer review :  1 December 2011 by P Dounias    (Norway)

Rating : 4/10

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Recommended

Cairo airport must be the most awkward airport in the world. I have flown through all 3 terminals so I know it quite well. There is no point in referring to the appalling terminal 2 as it is no longer in operation. The quality of staff and security processes are the biggest issues in my opinion. Regarding the staff, there seems to be a scam between airport officials and taxi drivers to hand you over to the drivers that will rip you off. If you can prearrange transport you will be able to avoid that. There are 2 members of staff at passport control. The first will look at your passport and put the visa sticker on it and the second one will stamp it. And they both sit side by side. You have to security scan your suitcases before you check-in which causes absolute chaos. The stories are endless about this airport. On the up, it is a clean airport, modern and spacious, with good duty free and good dinning options. And I have to say I have seen some improvements over the last 2 years which shows that Egyptians are making an effort to improve it.



CAIRO AIRPORT customer review :  22 July 2011 by Sheryar Khajotia   (Pakistan)

Customer Rating :  1/5

1 Star Rating   

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Upon arrival, before passport control, touts approach you trying to get money for helping you through immigration or for organizing taxis. Completely unnecessary help! Departure hall chaotic and people smoking everywhere. Filthy toilets. Hard to understand how a country with tourism being so important, and with special tourist police, doesn't do anything about the airport.


CAIRO AIRPORT customer review :  9 May 2010 by C Hall   (USA)

Customer Rating :  3/5

3 Star Rating   

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Arrived at 2am from Amsterdam. Immigration was quick and easy. Bags arrived quickly. Went to airport shuttle without any issues. However, the departure from Terminal 1 was horrible. From the moment I was dropped off, I was hounded with offers to "help". Additionally, the airport employees are definitely part of the scheme to mis-guide you leading you to a position where you feel like you have to pay someone to get you to the correct place. The trip to Cairo was great, but the lack of organization and the constant attempts to take money from you really soured the departure.


CAIRO AIRPORT customer review :  21 April 2010 by N Farlinghand   (Canada)

Customer Rating :  3/5

3 Star Rating   

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Arrived late at night on Air France and were towed to a remote gate. Bussed for ages to Terminal 3 for customs. The agent was cold and rude, not pleasant after a long 2 days of flying. He only gave some of our group arrival stamps, which was strange. The terminal itself was beautiful and very western, except for broken toilets in the bathrooms. The next morning, the 5am Egyptair to Aswan. The terminal requires security to reach check in, then once again at the gate. I don't think they even looked at the first screening. The airport was clean and very modern. Boarding through the gate was strange, as a man opened the door and simply said "time to board", not through a PA system or anything. Departing on Air france a week later through terminal 1 was crazy. People can pay security a few dollars to jump ahead, cutting our group of kids into chunks. Check in was painfully slow, but that is the airline's fault. Customs heading out was fast, and the man gave me a strange look for not having an arrivals stamp. At the gate, one metal detector was there to screen our airbus 330! Again, 5 pounds, and passengers were escorted to the front of the line. We were then bussed out to our plane back to the civilized world.


CAIRO AIRPORT customer review :  7 April 2010 by Michael Schade   (Singapore)

Customer Rating :  4/5

4 Star Rating   

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Cairo terminal 3 is spacious, with great Star Alliances lounges and efficient check in/immigration facilities. It took less than 30 minutes from touch down to be on a cab to town.


CAIRO AIRPORT customer review :  2 March 2010 by M Lavingia   (UK)

Customer Rating :  4/5

4 Star Rating   

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Flying Dar-es-salaam to London last week, I had to transit for 5 hours in Cairo. They gave all transit passengers to London a free city tour of Cairo for 3 hours! Lunch was also included, which was a take away lunch box from a local restaurant. They even sorted out all the visa formalities for all of us.


CAIRO AIRPORT customer review : 11 January 2010 by Farouk Mogheth

Customer Rating : 2/5

2 Star Rating

My return flight from Cairo has left a bit of a sour taste. I think that "tea money" or bakshish was requested virtually on each step from check in till boarding, which is something I haven't experienced yet in CAI airport before. It started when I flew from Munich to Cairo T3 where I had a 2 days stop over. Passport control was fast which is great, after that and 2 meters from passport control a police officer re-checks your passport to see the entry stamp. You go to puck up your bags and there it starts. When you see your bag and go to get it then you find a couple of guys trying to help you forcefully and then expect tea money as they specifically said it. I go through the "green zone" which practically isn't that green as everyone is being controlled. Check passport again and open bags. close bags and "welcome to Cairo, any chance for tea money sir?". The arrival hall is empty as all waiting people were kicked out for some reason or another. My departure for Bangkok was definitely an experience. I will count passport checks and tea money from my check in to boarding! TO enter the hall and the check in area then you have to be only a passenger - so I got my passport checked and the gentleman wished me a pleasant flight and some tea money. I go to Xrays to enter the check in area, so I get my passport checked and the officer smiled and asked if I had any tea money. I go to check in that took longer than its supposed to. Each check in counter has a gentleman to help the bags on the scales. Since I had only a small bag, I helped myself and my passport checked and tea money was asked by the helper. I proceed to Passport control and go through with ease. I proceed to the gate where the passport is checked and went again through x rays, while boarding at the door the passports were checked again and I was once again asked for tea money. I was annoyed by that stage - going through he airbridge to the plane and what do we have there - a gentleman controlling my passport I mean, security is a good thing but this is a bit weird. I would like to rest assured tourists will be spared much of the tea money (not a guarantee) since I am part Egyptian and look so. So the terminal can be as clean and modern as can be, but his has topped any experience that I had.


CAIRO AIRPORT customer review : 30 December 2009 by Farouk Mogheth

Customer Rating : 3/5

3 Star Rating

What a difference a Terminal makes. Terminal 2 still is a joke and an embarrassment. Terminal 3 is the first time I felt like flying to Cairo and actually landing in an airport that is closer to standards. The new terminal is however used only by Egyptair and Star alliance. The terminal building is airy and clean, sufficient amount of shops and cafes, walking distances are not that far. The access taxiways to the terminal takes ages so the planes taxing was around 25min! The negative points are more because of local habits. For the first time I met a female passport control officer who was rude, for that I am taking 2 stars off. Only passengers can enter the terminal building even the waiting areas. If you are not a passenger then you have to "buy" a ticket which is a bit annoying as they sent us 600m away to a stall to get the ticket. I realize that this is to control the crowds and the "taxi drivers" who hunt for arrivals but this is not the way to do it. Only passengers are allowed al the way to check in counters! Check in agents helpful and a young crowd. So, I guess its a far better place than I have experienced in an Egyptian airport.


CAIRO AIRPORT customer review : 29 November 2009 by Charles Ganley

Customer Rating : 2/5

2 Star Rating

Chaos seems to be the order of the day at this airport for arrivals and departures. Give yourself lots of time for check-in. Road access is very circuitous, could not find indicators/screens to advise of arrivals and departures in Terminal 1 arrivals hall, transfers from one terminal to another was convoluted. Be aware of Islamic holidays and other special times when the crowds are checking in.


CAIRO AIRPORT customer review : 19 November 2009 by Craig Robinson

Customer Rating : 2/5

2 Star Rating

Went through terminal 2 on flight to/from Doha on Qatar Airways. On arrival I was hustled by various people who wanted to "help" me find a taxi etc. even before immigration. This terminal is a mess! The building is old and run down. On the way home food was poor and overpriced and staff are either not interested or looking for some kind of tip. Really it's not a pleasant place to spend two hours and does not give a good first impression on arrival. On the other hand I flew domestic on EgyptAir through new terminal 3 building during my visit to Egypt which was a much better experience although signage and announcements were lacking. Keep an eye on the boards as they can change without warning!


CAIRO AIRPORT customer review : 26 October 2009 by G Simmonds

Customer Rating : 3/5

3 Star Rating

Arrived from JFK to CAI new terminal. Facilities were neat, immigration fast, customs a bit confusing . Long wait for luggage but finally arrived. Terminal building was nice, modern , signage sufficient, staff a bit disorganized, but finally everything fell in it's place.


CAIRO AIRPORT customer review : 20 July 2009 by P Jones

Customer Rating : 3/5

3 Star Rating

I have flown a number of flights through the new T3. Better traffic control outside, newer/modern look, alcohol available in bar/restaurant, many gates with walkways, fairly efficient check in and passport control departing. The bad - business class lounge (they just opened a second Egyptair this last week) are poor - the attendant told me they would be opening up a nicer one in a matter of months, frequently claim a gate is open when it isn't so you walk all the way and are stuck in a hall with a bunch of other people in front of the closed gate (and you have to go through security again), and on arrival the scene at passport control is pure chaos! I spent 30+ minutes in the business/first class line because they allowed individuals with group passports (5-10 passports in a stack) to cut ahead of the business and first class passengers in line! The other lines were extremely long and extremely slow. And also bad is you still get stuck using a bus despite them having open gates and the drive from plane to terminal is a good fifteen minutes. So overall I'm pretty disappointed and actually preferred terminal one with its McDonalds, Starbucks and Cinnebon (none of which have a franchise in T3).


CAIRO AIRPORT customer review : 8 July 2009 by P Bischoff

Customer Rating : 1/5

1 Star Rating

I am using Cairo airport on a regular basis (T1 and T2) and it is not really an enjoyable place to get through. CAI is just disorganised, people jump queues, crowd control at departure is inexistant, signage is inconsistent and the chaos at passport control (Terminal 1) is something worth being filmed although immigration officers do an obvious effort to be polite on arrival. Options for transport to the city vary between shabby taxis and being ripped off by so called limousine agencies. No trains or decent buses are available. Terminal 3 has recently opened and let's hope that is gives a better image of the country.


CAIRO AIRPORT customer review : 12 May 2009 : by K Davids

Customer Rating : 1/5

1 Star Rating

Complete nightmare, avoid this airport at all costs. Badly laid out and staff are rude and unhelpful. Overpriced food, dirty bathrooms, generally unpleasant. Smokers everywhere. Unfortunately had to spend a total of 11 hours there - never again. Pyramids are not worth this.


CAIRO AIRPORT customer review : 12 May 2009 : by Lisbeth Dore

Customer Rating : 1/5

1 Star Rating

Absolutely horrible! Upon arrival, before passport control, aggressive touts approach you form all sides trying to get money for helping you trough immigration, or for organising taxis. Completely unnecessary "help"! Departure hall chaotic and people smoking every where. Filthy toilets stinking from far away! Hard to understand how a country with tourism being so important, and with special tourist police, doesn't do anything about the airport!


CAIRO AIRPORT customer review : 27 April 2009 : by Moustafa Ezz

Customer Rating : 4/5

4 Star Rating

Arrival in Terminal 1 was disappointing, building seemed old, and was rather crowded. No organised lines whatsoever and complete chaos. However departure from same terminal (Terminal 1) was a different story. Departure seems very new, large LCD screens displaying flight information, organized check-in desks,many immigration kiosks. There were many food outlets such as McDonald's, Starbucks, Cinnabon etc. The airport-facing side of the waiting area is all glass which enables you to watch all the planes. Hopefully issues concerning departure will be solved with the opening of Terminal 3 this month.


CAIRO AIRPORT customer review : 23 April 2009 : by Andrew Stuckles

Customer Rating : 4/5

4 Star Rating

Arrived in original older terminal. Old, dilapidated and poorly signed. I'm not sure where I was supposed to obtain a visa (I had one already in my passport from consulate at home). Baggage gathering was straightforward, but a little chaotic. It took me a good half hour to get my luggage. Departure terminal was fine. Beware of crooked people who pretend to be airport staff, but are just looking for tips. Otherwise, modern airport after you go through security. McDonald's, Star Bucks and a few other shops. Smoking is permitted in certain areas and one room.


CAIRO AIRPORT customer review : 22 February 2009 : by Alain Kupferman

Customer Rating : 2/5

2 Star Rating

The arrival in the new airport went very smoothly, but the international departure hall is a total mess. There is a separate Star Alliance/Egyptair business section, giving the privilege to have longer queues than in the economy main hall. Signs are confusing, plenty of people around trying to "guide" you for faster processing against a tip, in all a miserable place.


CAIRO AIRPORT customer review : 28 October 2008 : by K Jasmin

Customer Rating : 1/5

1 Star Rating

I arrived and departed to Madrid on IB, and also domestic on EgyptAir. Signs and announcements are confusing, was given wrong departure gate, and staff are unresponsive and unhelpful. Terminal sheathed in decaying white ceramic makes it seem like an old WC. It took 2 hours to get past security and immigration, long queues and total chaos, and no food except one cafe with sweets and bread, both not recommended. Very hungry. Domestic Arrivals much worse. No working signs at all in baggage reclaim, only 2 working belts for all flights, so luggage split across more than one belt, extremely over crowded and no information. Wasted 90 mins locating luggage. Touts all around arrivals to "help" with luggage, taxis, whatever. No control or rules at all. Very aggressive hassle in taxi area. New terminal should now be open, may be better structurally, but I doubt will help resolve biggest problem of general disorder and confusion, is worker issue, not infrastructure. New metro line will avoid taxi touts, though. Not recommended for transfer passengers, but if flying onward in Egypt or to/from Cairo, no real choice.


CAIRO AIRPORT customer review : 24 October 2008 : by S Siebesma

Customer Rating : 1/5

1 Star Rating

One of the worst transit-airports ever. Flew business class from Amman to Cairo (with Royal Jordanian) and on to Nairobi (with Kenya Airways). Upon arrival a bus took me to one terminal, where I had to wait ten minutes before boarding another bus to another terminal, where I had to hand in my passport and had to wait 25 minutes (no explanation given) before my passport was returned to me. I then boarded a third bus which took me back to the other terminal. There the whole thing started again. Handed in my passport and e-ticket to immigration and had to wait for over half an hour (people smoking all around me) before I got my passport back, this time with boarding pass. All with all a very time consuming procedure. The business class lounge is very small, and asking for a drink feels like asking a big favour. Staff very unfriendly. All with all this airport is not to be advised for anyone flying in/out with two different airlines.


CAIRO AIRPORT customer review : 2 September 2008 : by Arun Anand

Customer Rating : 1/5

1 Star Rating

Probably the worst international airport - absolute mess in all aspects. Huge queues for immigration on arrival and chaotic baggage collection, with no clear boards mentioning the flight name. Airport full of touts to assist in passport control, taxis, hotels etc, and no one seems to be bothered to control or regulate them. Departure was worse, and resembled a cattle market, to put it mildly. Huge queues everywhere, from baggage screening to check in to passport control. No clear announcements, and all boards are totally worn out. Total disregard for smoking rules thru out the terminal. No places to sit before check in. Toilets are very dirty and unmaintained. Duty free is a joke, with items priced several times the price outside, and first class lounge ridiculous. Hardly any food on offer, and in noon, all I could see was stale bread and pastries from morning. An absolute shame for a country which houses so many tourist marvels and attracts millions every year. Probably thats the reason no one is bothered, at any cost people have to use this airport to come to Egypt. If there is any ranking less than zero, I would give that!


CAIRO AIRPORT customer review : 17 May 2008 : by M Albarda

Customer Rating : 2/5

2 Star Rating

Cairo Terminal 1. BA requested our presence three hours before the 8:35 AM departure, and I duly showed up. The security people however did not start screening until 2.5 hours before, so a long single form line for all classes was the result. In fact, apart from the check-in counter, nowhere in the entire process of boarding are there dedicated First, Business or Elite Customer lines. The BA check in staff were unaware of the arrival terminal change in Heathrow (not T5, thank goodness, but T4). I found out as I was trying to understand where my connecting Heathrow Delta flight to Atlanta was departing from (turned out to be T4 as well). The Cairo International terminal BA uses is old.A new terminal is in the process of being built, which surely will bring a better quality pre-flight experience. As it is, BA offers the use of a generic lounge, which is small, with very old and not entirely clean looking furniture and a TV tuned to Al Jazeera. There are two old, nondescript standard and not entirely clean fridges carrying somewhat cold water and soft drinks. There was nobody manning the bar, and there was no food apart from nuts, despite this being an early AM departure. There was free wireless internet. I went out to find some breakfast and ended up in a coffee shop which served fresh croissants. The terminal offers some shopping but many were closed at this early hour. The lighting in the terminal is harsh, and the use of tiles everywhere creates a sterile and impersonal, cold atmosphere. Boarding was the worst chaos of all. All passengers were hoarded into a pre-boarding area. The two BA representatives scanned all boarding passes but did not offer any assistance to people in wheel chairs (there were about 5 on this flight) or people with small children. A lone police man started checking passports when the door for boarding opened, and it was each man, woman and disabled person for themselves… A shambles. All in all, the fact that a new terminal is being built is absolutely necessary. But for the time being, you might be better off traveling on one of the Sky Team airlines as they depart from the already opened new Terminal 2.







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