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Baltimore Washington Airport
7 out of 10  7 out of 10
21 reviews

 



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BALTIMORE WASHINGTON AIRPORT customer review :  3 March 2014 by O James    (USA)

Rating : 0/10

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Recommended

Extremely long wait for baggage is unacceptable. This has been an issue for at least 5 years and BWI has done nothing to remedy this.



BALTIMORE WASHINGTON AIRPORT customer review :  3 June 2013 by K Maeda    (USA)

Rating : 2/10

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Recommended

Possibly the worst airport I've flown into. Flying in I already had a car reserved but it took over an hour to get into a car and out of the airport. First you go to the car rental counter in the terminal and wait to get the contract set up. The car rentals are managed from a different building and it took 20 minutes for a bus to show up to take us from the terminal to the rental facility. When the bus arrived it was standing room only. On arrival at the car rental facility it's a fairly long walk from there to the individual pick up locations, though the parking garage. No walkways, just stripes to walk between. Then you wait again for a rental attendant to look over your contract and point you in the direction of the type of car you've reserved. After that debacle I determined to allow myself an extra hour to return the car and be on time for my flight. Return was somewhat better although the stop designated for my airline turned out to be incorrect because of construction. Returning the car only took half an hour from driving into the garage to arriving at the terminal. That meant I had plenty of time to make my flight so I set up my computer for the "free" WiFi. For free you're required to sign in again every 15 minutes. You can upgrade your service for $5 for an hour or $8 for the day. But you probably won't need more than an hour because you won't have found a place to plug in your computer or other rechargeable internet ready device. I ended up sitting on the floor next to the luggage carts because there was an outlet there. There was one other outlet I saw on the concourse, but two people were already plugged in there and that was the limit. Before 9/11, tightened security and the major computer age I used to fly in and out of BWI fairly often. It was an attractive airport and close to home. Since then I've mostly used one of the two DC airports but I got a really great deal on a flight to BWI. I don't know whether in the future I'll consider any deal good enough to get me back into this airport.



BALTIMORE WASHINGTON AIRPORT customer review :  15 January 2013 by J Knack    (USA)

Rating : 9/10

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Recommended

We flew from BWI to JFK. Check in went smoothly and quickly. The security line was long, but moved quickly. The airport is clean and bright (especially when compared to JFK) and had decent food choices. The restrooms were clean for public facilities at an airport. Luggage pickup was pretty fast on our return. BWI is my choice of airports when flying into the DC/Baltimore area.



BALTIMORE WASHINGTON AIRPORT customer review :  2 January 2013 by M Lovell    (USA)

Rating : 1/10

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Recommended

The time to get bags at BWI is unacceptable. Usually the slowest of all airports I use. It took an hour to get bags from a flight recently.



BALTIMORE WASHINGTON AIRPORT customer review :  28 October 2012 by P Delskey    (USA)

Rating : 4/10

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Recommended

As one of Southwest's major connection hubs, I cannot believe BWI would shut down one of their runways "under construction?" and due to their ATC trying ineptly to direct air traffic, caused thousands of people to miss connections! I lost a vacation day, parking fees and a day and night with my 4 grandchildren in St. Louis today 10/25! What a mess, and intentional? Why they couldn't schedule construction from 11pm to 6am and avoid the major air traffic I cannot imagine. I am now re-booked through Midway! Such a shame because I usually try to schedule through this airport.



BALTIMORE WASHINGTON AIRPORT customer review :  13 August 2012 by John Clift    (UK)

Rating : 4/10

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Recommended

August 8th arrival and August 10th departure both with SWA. Like your previous commentator the BWI experience is awful and it makes no difference if its arrivals or departures, bags take for ever to appear when arriving and then the little matter of the so called 8 minute ride to the rental car terminal. It is a shame because airside the terminal is one of the better USA airports in terms of facilities available but then again some of the employees no most of them are clearly not a very happy contented bunch, so beware and don't ask them for anything. Overall this is not a traveller customer friendly airport.



BALTIMORE WASHINGTON AIRPORT customer review :  29 June 2012 by Jeff Brewer    (USA)

Rating : 2/10

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Recommended

I travel weekly for work. BWI is, in my opinion, one of the worst airports in the country. I try to always avoid, but many times the fares are just right, compared to other DC area airports. Car rental buses are few and far between, then you have a not so quick journey out to the rental car facility. Returning is even worse - why could they have not put a train system or built a road where the shuttles could easily go between the rental car facility and the terminal - just bad design. Then security, at least at Concourse D, is always packed and slow - they don't appear to know how to handle crowds. Again, just my opinion - keep in mind that I do like the Atlanta airport.


Baltimore Washington Airport customer review : 18 November 2010 by S Koenig

Customer Rating : 4/5

4 Star Rating

On this trip we only arrived at the airport. Getting to baggage claim, claiming our bags and getting a shuttle bus to the rather distant consolidated rental car facility was quick and easy. It's nice to have all rental car companies together so one can easily compared availability and prices, though on the particular night we were there selection was very, very limited.


Baltimore Washington Airport customer review : 19 March 2010 by Bill Atkins

Customer Rating : 3/5

3 Star Rating

Very variable experience depending on airline and time. Long lines at Southwest early, but clears quickly as they are well organized. Horrible long lines at D security mid-morning. Delta check-in hopeless. Very limited food options landside but more choice airside. Excellent short-term parking situation, though expensive. Beautiful International terminal with virtually no flights.


Baltimore Washington Airport customer review : 5 November 2009 by S Koenig

Customer Rating : 3/5

3 Star Rating

BWI has been updated/refurbished, but it seems to have suffered a decline in passenger traffic, as have other airports. The one decent restaurant outside security that I remember is being made into a Subway sandwich restaurant. The two gift shops I found (Hudson News) were small and, curiously, did not sell TSA luggage locks (I seem to recall seeing these locks over at one of the area's other airports, Washington National). Also did not sell luggage (the only place I found that sold luggage was the American Airlines counter, to which I was directed by Delta Airlines; they sold only large bags, none suitable for carry-on). Security line was not long, and moved quickly. In Concourse C, the choice for dining included an overcrowded "pub," a somewhat pricey, small restaurant towards the entrance, and something fas food-related.

 

Baltimore Washington review by Michael Ellis

31 August 2009   Customer Rating : 2 Star Rating

I frequently fly through BWI (every other week or so) because unfortunately this is the closest and cheapest aiport from where I live. Although departing from BWI is always a piece of cake and it really is a very nice aiport, arriving here is another story. After several long waits in the baggage claim I began keeping track of the time and found that the BWI airport was adding, on average, 34 minutes to my trip. That's 34 minutes of just waiting in the baggage claim area. The longest wait I experienced was over an hour and that was not just for my bag but the entire flight! I'm not sure if this is simply mismanagement or if there is something else going on but after this last trip (50 min wait in baggage claim) I will avoiding flying through BWI whenever possible. I recommend the same to anyone else.


Baltimore Washington review by James Burke

15 July 2009   Customer Rating : 5 Star Rating

Flew in on Southwest, and out on AirTran. Despite the size of the airport, you are at your gate within 5 minutes of landing. The Southwest terminal is very easy to get out of. Light rail is a great way to get into Baltimore City, just be prepared to walk about 10 minutes if arriving on Southwest. On departure, there was a short line that moved quickly, with upbeat and friendly TSA officers. AirTran's terminal is basic, but has everything one needs. BWI is a very nice airport


Baltimore Washington review by S Cochrane

5 September 2008   Customer Rating : 2 Star Rating

The airport is nice and modern and convenient to the metro Baltimore/Washington area. There is a nice observation area in the center of the terminal prior to airside, which is a good place to watch planes and/or relax prior to your flight. Unfortunately if renting a car here, this is the worst airport I've ever used. The consolidated car rental facility itself is very nice and spacious, however the common rental car shuttle you must take from the airport is absolutely pathetic. I've used this on multiple trips over the last several years, and it's been horrible every single time. The whole idea of using a common shuttle should speed things up getting to the rental facility, however there are simply not enough shuttles running. Today, at 2:45pm, I waited at the USAIR baggage claim along with approximately 30 other people for several minutes for the bus to come. I was standing at what I thought was the end of the line, and it turned out to be where the bus stopped. I felt guilty walking on the bus in front of all the people who had been waiting, however I wouldn't have gotten on the already crowded bus otherwise, and furthermore, there was no organized line anyway. I was the first passenger on the bus, and it was already standing room only! There was absolutely no where to put the luggage, and it was cramped beyond belief. This is absolutely unacceptable, and this wasn't an isolated incident. I can't imagine how a handicapped person, elderly person, or anyone with multiple bags could manage this fiasco. There should be several other busses in line waiting at the busy baggage claim area, and when one is full, (meaning everyone gets a seat and has room for their luggage) the one behind it then loads passengers. Considering this services ALL rental car agencies and there aren't other busses to get there, this is pathetic customer service. If you are renting a car, I would not recommend using this airport, especially if I you have any large luggage (try DCA or IAD). If not renting a car, then the airport is great and convenient, however I give this airport a poor rating due to the absymal car rental shuttle service. A business traveler needs quick and efficient service, and this airport does not provide it to rental car customers. (It formerly had the rental cars on property, but moved them years ago to install higer-revenue parking garages).

Baltimore Washington review by A Johnson

22 May 2008   Customer Rating : 4 Star Rating

Flew into BWI recently on Southwest. Airport is easily accessible from Baltimore city (20 min by car, 30-40 min by light rail). Southwest has consolidated its two concourses with a centralized check-in desks and security lanes. Airport has been recently renovated, so facilities tend to be bright and spacious. Security lanes were well-staffed and efficient. Usual mix of shops and restaurants airside. Only drawback is that there can be long walks between the gates at the end of concourses and check-in desks and/or baggage claim.


Baltimore Washington review by Ian Lancaster

12 February 2008   Customer Rating : 3 Star Rating

I flew to BWI from LHR to take the train to Washington DC, being fed up with the long immigration lines at Dulles. BWI is a modern airport which benefits from not being a main international point of entry. I was outside waiting for the shuttle to the train station about 35 minutes after getting off the plane - unheard of at IAD. But that's where the good news stops... too long to wait for the shuttle bus and the airport Amtrak station is a mess - confusing, not good information and a slow, slow elevator to get over to the southbound track. But DC's Union Station is a great place to arrive!

Baltimore Washington review by E Tong

23 October 2007   Customer Rating : 5 Star Rating

Great airport with easy access to Baltimore. Interstate 195 spurs off I-95 and takes you straight to the terminal. Everything here is bright, modern, and flashy looking, including the parking garages which are linked to the main terminal with shuttle buses that come very regularly. I flew Southwest out of BWI twice and its been great experiences, a lot less crowded than other airports I've been in. There's a small aviation museum in the terminal and also an observation deck near the control tower which is good for waiting for flights. The food selection is very good and I would definitely recommend Philip's Seafood which has a location near the Southwest gates, this serves authentic Baltimore crabcakes/seafood. My only real complaint about this airport is that it's actually too modern and flashy, giving people false impressions of the area. Once they pass through the airport and drive into Baltimore, there's in for a pretty unpleasant surprise. Besides the Aquarium, no architecture in Baltimore can compare with BWI. I won't even get into why the Dominos sugar sign set on top of an abandoned factory could be considered a major landmark.

Baltimore Washington review by Gerald Klingler

31 July 2007   Customer Rating : 4 Star Rating

We flew in and out of BWI this summer using the international terminal - how easy and quick. Very nice facility. Even we travelled with kids - checking in and the wait untill the flight was no problem. People were very friendly and helpful. BWI is a true alternative to IAD.

Baltimore Washington review by Robyne Chamberlain

10 December 2006   Customer Rating : n/a

I really like this airport. It is a good size and things move quickly. My experience of the staff tat BWI is that they have always been friendly and helpful. It feels manageable.

Baltimore Washington review by Simon Briggs

9 November 2006

I flew out of BWI recently to go to ORD. I like BWI because it is a managable airport. The new Southwest terminal is great. This time I flew on AA to ORD. The airport is undergoing a major refurbishment and so there are not many options when it comes to food at the moment, but new restaurants should open soon. BWI is one of the most modern, convenient airports in the US. It does not look tired and dated like most airports I have visited. I would recommend this airport is you live in the DC/Baltimore area.

Baltimore Washington review by Geoffrey Atkinson

18 May 2006

BWI and Dulles are roughly equal in the number of passengers served they differ by under 2% and I am not sure which is busier. BWI is great to fly out of. Traffic in the BAlt/Wash area is pretty bad in general, so it can be a chore getting to it from NoVa. However from my place in Baltimore I can get to Philly faster than I can get to Dulles in even moderate traffic - but I am 10 minutes from BWI so that pretty much sums up my airport choice! Easy departures is BWI's strong point. The terminal is pretty well laid out, and very accesible Light Rail and train to Baltimore, train to Washington. Baggage claim at BWI is a nightmare - perhaps the slowest in the US. However Dulles has those crappy trams between terminals this alone makes BWI superior - even if it takes you 30 minutes extra to get to BWI v Dulles you can make up the time right there. Of the three airports it is hard to say which is best as I said before traffic can be horrendous skewing the equation. One thing is for sure if Baltimore is your destination Dulles is out.

Baltimore Washington review by Robert Clark

18 May 2006

I find BWI to be a great alternative to IAD. I've flown in here internationally a number of times, and consider it the best starting point for US travels. The airport has gone through a number of renovations, and there was still construction going on near the International terminal last time I was there in Jan 06. The airport is very well-kept and the bathrooms are immaculate. One thing that could be improved at BWI would be to extend the hours of some of the kiosks past security. I had a late night flight to Germany and nothing was open - it made for a very long night doing nothing.


 

 
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