Basel Mulhouse Airport Passenger Reviews and Traveller Reports
BASEL MULHOUSE AIRPORT customer review : 2 May 2015 by F Monacense (Germany)|
Rating : 1/10
The worst airport I have seen in years. We arrived from Barcelona and wanted to continue our trip to Munich. Given
that we didn't leave the Schengen area we were not supposed to have another security check. We were very surprised
when we followed the "Transfer" signs that suddenly there was a security check. We tried to communicate in English
and in German with the staff there and it turned out they spoke only French. BSL is a French airport. If you
expect Swiss excellence, then avoid this airport.
BASEL MULHOUSE AIRPORT customer review : 27 May 2014 by Alex Castle (UK)|
Rating : 1/10
We found this airport dismal with inefficient security staff. Who were also surly and rude. Will not fly there again.
BASEL MULHOUSE AIRPORT customer review : 15 March 2013 by Ruben Gollin (Switzerland)|
Rating : 9/10
Its not such a big airport and not so busy. I fly every year from Basel to Venice in autumn with easyJet and
its always good. The security check is very fast. The terminal is very clean and the seat options are big. The
best in the terminal is the Lounge, its one of the best lounge worldwide and the architecture is great.
BASEL MULHOUSE AIRPORT customer review : 10 January 2013 by Mark Bates (UK)|
Rating : 3/10
Most disappointing airport in Europe I have used. Despite it being quite busy there were only two lines for
security so this took us an age to get through. However the biggest disappointment was the lack of facilities
after security (we were in gates 22-32). After passport control on the part of the airport we were in there
were no shops, and just one very expensive place selling a small selection of food. At the very minimum I
would expect a couple of shops including somewhere to but a drink at a soft drink at a reasonable price
(there were vending machines and that was it)!
BASEL MULHOUSE AIRPORT customer review : 20 November 2012 by P Baer (Switzerland)|
Rating : 5/10
Beware the surly Swissport employees who are not so nice and usually not so helpful. I travel to and from
this airport frequently and have never had a nice encounter with a Swissport employee. Furthermore, at
times, the security check for BSL can be incredibly long and slow. If there is a line, be prepared to wait up to
30 minutes. For such a small airport, it seems counter intuitive to have such long queues for security.
BASEL MULHOUSE AIRPORT customer review : 6 August 2012 by P Smith (Switzerland)|
Rating : 2/10
Using Basel airport with British Airways. The airport is situated in France and run by French staff, most of
which are impolite or not bothered to say the least, do not speak any foreign language (i.e. German or
English - bearing in mind that they work on the Swiss side of the airport and should at least have some
rudimentary understanding that they may have to converse in German at Basel or the lingua franca, which is
English and not French) and have a 'cannot do' attitude to customers. The security staff simply do not
understand that BA's Club Europe is Business Class and try to refuse entry to fast track. This is even more
surprising given that only Turkish Airlines, Swiss, Lufthansa, Air France and BA operate from and to Basel as
proper international airlines and surely it cannot be that hard to learn their business class products. This has
been happening for the last three - four months now. The airport facilities are extremely poor. The duty free
shopping offers prices anyone can get on the high street and the food & beverage facilities are not clean,
extremely expensive for what they offer and offer very limited choice. The public toilets are dirty beyond
BASEL MULHOUSE AIRPORT customer review : 28 March 2012 by Kurt Zingg (Australia)|
Rating : 9/10
Basel is a compact airport where you don't get lost or have to walk for miles to the departure gate. Luggage
is delivered quickly. Hire cars are available close to the terminal. The trip to Basel city can take as little as
15 minutes by taxi or a bit longer by public bus.
BASEL MULHOUSE customer review : 26 April 2011 by Mark Barber (UK)
Customer Rating : 2/5
Small compact airport run in a lazy manner. At busy times its not unusual to wait 45 minutes
or more to check-in at the Swiss desks due to limited staff. There is almost no use of jet
ways (despite there being plenty on the apron) and anyone with walking difficulties will be
frustrated by the poor gate design which fails to consider access (lots of stairs) and the
attitude of indifferent staff who meet requests for assistance with shrugged shoulders. There
is an extremely limited choice of duty free shops and cafe's in the airport. Getting to and
from the airport is via the number 50 bus which runs at regular intervals to the city, or by
taxi which are among the most expensive in the world - more than double the rates of London
Basel Mulhouse by Paul Van Alsten
5 March 2010 Customer Rating :
Basel-Mulhouse is a pleasant and convenient airport. Luggage delivery usually quick. Baggage
claim area has two distinct exits - to France and to Switzerland. On the Swiss side very
helpful and friendly public transportation desk. Bus line 50 connects the airport to Basel
central station every 10 mins - reliable service at CHF5.80 one-way, travel time around 20
mins. On the French side more limited service - no direct connection to Mulhouse: a shuttle
bus brings you first to Saint-Louis railway station, from there you can catch a regional train
to Mulhouse. Upon departure check-in at the self-service machines hassle-free. No queue at
security, but staff prefers speaking French than English. In the public area large terrace
with nice views on the apron. The restaurant on the Swiss side is truly delicious with decent
prices; but I would rather avoid the bistro on the French side - gloomy with only basic food.
Boarding gates are lacking proper airconditioning, so that it can quickly become very warm
there. French domestic flights are cheaper when entering MLH Mulhouse as destination - on the
opposite international flights are cheaper with BSL Basel as destination.
Basel Mulhouse by Gyorgy Szeibert
25 August 2007 Customer Rating :
Looks/feels like an oversized airport & if you're in hurry not so fine to see advertisement or
something like that on the flight info screens. Transfer here is absolute very easy if you already
know your way. A very clean airport with a lots of well-priced shop & nice cafes. Take a try instead
of Zurich here if you don't like crowded ones. Well worth.
Basel Mulhouse by David Griffiths
13 August 2007 Customer Rating :
Excellent airport although it seems rather under-utilised (or unnecessarily big if you prefer).
Arrival with LH was easy and pleasant with quick baggage and laid-back passport control. Departing a
few days later with BA was the same although I wouldn't fancy going through security if the airport
was very busy - few channels and slightly officious French staff with little or no English. Maybe we
were just unlucky. Anyhow it was no more than a small blip on an otherwise good experience.
Basel Mulhouse by J Denby
27 June 2007 Customer Rating :
I have used four times now. A most excellent airport. Do take care to
know if you want France or Swiss areas! Cheap transport to Basel
every 20 min costs 3.80 CHF, on bus No 50. Get ticket at baggage
reclaim, or machine outside at bus stop if you have swiss coins .A
swiss taxi costs about £25! Then catch a number 30 bus every 71/2 min to
Basel Bad (Germany),and buy a "day rover" lander ticket which will take
up to five people after 09:00 anywhere in Baden Wuttermburg. Easyjet
check in painless and quick .security quick and polite. Waiting
facilities excellent, air conditioned reasonably priced food, clean
Basel Mulhouse by Andy Schaefer
19 February 2007 Customer Rating : n/a
Short ways, quick check-in but horrible, inefficient security checks.
Long queues were the result in the early morning hours of this Saturday.
Obviously, the authorities didn't expect that many people which is
strange to me since the schedules of the airlines are no secret.
Basel Mulhouse by Stephen Hughes
17 January 2006
This is small, a modern airport that is easy to get to and through. On
arrival from Liverpool we were off the plane within one or two minutes
of the plane coming to a halt. Similar efficiency on the way back. Very
quiet today (a Sunday) with many of the shops and catering facilities
shut. Check-in was fast and painless thanks to EasyJet's new (to me at
least) arrangement of checking in all flights at all counters (in other
words, join any queue). Duty Free shops are plentiful and well stocked!
Basel Mulhouse by P Travis
8 December 2005
For it's small size, a difficult airport to navigate due to the EU /
non-EU (Swiss) division. Arrived and exited through French side for
Germany bus; no Forex counter, so had to re-enter Baggage Claim
"unofficially" to get Forex, since the only Forex counter upon arrival
is in Baggage Claim. Exiting baggage claim caused a problem since the
"computer" showed my passport as having been scanned a few minutes back.
Upon departure, entered on French side (came from Germany), had to exit
France and enter Switzerland because British Airways check-in counter is
*only* on the Swiss side. After check-in, had to exit Switzerland and
enter France since BA gate is on the French side. And yes, my US
passport is scrutizined and scanned for each of these exits and entries.
In the gate area upstairs, there is an interesting collection of "beach
sands of the world". About fifty or so, each specimen is on a saucer,
the whole thing looks like someone's private hobby. Fun nonetheless.
P.S. There is no "smoking area" by the French gates, but there is one by
the Swiss gates; however you cannot cross to the Swiss side from the
Basel Mulhouse by Alexander Eichener
A little, almost tiny airport, bordering on cosy, yet quite modern and unassuming. Access via bus
and individual car parking are both very convenient. French and Swiss sections are strictly divided
and policed (it's a EU-nonEU border after all). All the ways are very short, and the small bar was
decent (sandwiches above average). The airport is situated very conveniently, but could use more
Basel Mulhouse by Mandy Pease
I have used this airport 3 times over the past few months and found it to be a very
pleasant experience on all occasions. Staff spoke good english, everywhere is clearly signposted.
Facilities are also good, and baggage reclaim is efficient - just have to make sure you choose the
right door on exiting or you might end up in Switzerland when you want to be in France or vice
Basel Mulhouse by Matthew Eden
It is a sad fact of modern economics that after having spent a fortune upgrading the capacity and
facilities of BSL (Euroairport) that Swiss has decided to leave the airport from the end of March
2004, leaving many slots to the UK and within Europe unused, and with no obvious competitor waiting
in the wings to pass them on. There are very few scheduled airlines using the airport and it seems
that the main users will be holiday charters and freight.
What a pity - if only one could bring back Crossair (or a new 'post-Swiss takeover' reincarnation),
which was an airline with honest fares, a reliable fleet run by efficient and caring crew, and well-
used and appreciated by the flying public.
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