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Brasilia Airport Passenger Reviews and Brasilia Airport Traveller Reports
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BRASILIA AIRPORT customer review : 22 August 2012 by Rob Brook (UK) |
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Rating : 3/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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Arrival from Lisbon - long queues for non-Brazilian passport holders at Immigration and then again at
Customs after baggage pick-up. Only one person checking everyone from an A340 plane (it took over an
hour), so decided not to line up but sit down and wait it out. At least there is a small shop to relieve the
tedium. Bring a good book. Plenty of taxis outside to take you into the city. Mine was metered, so the fare
was as expected. Departure on an internal flight to Sao Paulo. Check in was rapid, and lines at security not
too bad. But eat outside in the pleasant concourse before you go through security. There is only one small
snack stand (that we could find) on airside, and the seating area waiting for the transfer bus is small and
crowded. No wi-fi, either. Essentially, many parts of the airport seem not to have expanded with increased
traffic. How this airport will cope with the crowds attending World Cup 2014 can only be imagined.
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BRASILIA AIRPORT customer review : 24 October 2011 by S Koenig (Brazil) |
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Rating : 6/10 |  |
Queuing |  |
Cleanliness |  |
Facilities | |
Recommended |  |
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As noted, the check-in area is open air and spacious. The shopping area beyond that was expansive. All in all,
nice. The gate area used by most domestic flights, however, would be more suited for a small, provincial airport
with few flights. There is not nearly enough room for the lines of people waiting to board. Thel snake thrugh the
small terminal, making it difficult for others to walk by. My fight was not through a jetway, but via a shuttle
bus. The monitor above the door we were to use first correctly reflected our flight and time, and then suddenly
switched to another flight leaving from another gate (there had been no gate change). Brazilians commented that a
tourist (e.g., for the World Cup in 2014) would be completely lost. The bus trip to the plane was very long. For
arrivals, the directions on where to go for the baggage claim area (vs. connecting flights) were confusing. The
bagage claim area is rather big, confusing and dirty. It took over half an hour to get my bags. Signage to taxis,
busses, etc. is inadequate. Still, all in all, I'd rate BSB above many other Brazilaian airports. It's easier to
use than Rio or Sao Paulo, at least until you get to the cramped gate area.
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BRASILIA AIRPORT review : 24 September 2009 : by G Castro
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Customer Rating : 4/5 |  |
Brasilia airport is probably the best Brazilian airport. The shopping/eating area is good and
with a great variety. The information desk is good and people friendly, not to mention the
architecture that is beautiful. The bad things about the airport are Transportation - Buses
not as frequent as they should be. No metro or train. Boarding area - once you pass Security
the airport is too crowded and not having the same amenities as the pre-boarding area make the
journey less comfortable. Too small for the traffic it has. Drop off/Pick Up passengers: There
is a lack of enforcing the laws and people park in the drop off areas making it difficult to
approach sometimes.
BRASILIA AIRPORT review : 25 May 2009 : by Andre Souza
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Customer Rating : 3/5 |  |
BSB has its modern part but it is still a quite bad airport, seems that they don't care about
changing anything on this airport, it's busy on weekends. Staff can be quite rude and as in
most of Brazilian airports everything is overpriced. You'd be better eat somewhere else before flying.
BRASILIA AIRPORT review : 9 April 2009 : by G Villela
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Customer Rating : 3/5 | |
The apparent discrepancy in previous comments is easily explained. The BSB terminal's quality
is strikingly different between the boarding gate area and the pre-security one. The latter is
really nice. The city's high-altitude tropical climate makes for amenable temperatures almost
all year around and makes air conditioning dispensable in the wide open entrance area, which
is a really pleasant place. Check-in is usually fast and efficient (except on late Thursday
and on Friday, because of the already mentioned busy traffic of Congressmen and their aides
going to home states), there is a fairly complete shopping-mall-style food court with many
options including movie theatres, good shopping with not only the usual luxury-item style but
also plenty of those last-minute simple essentials. Once past security, however, things
change. It wouldn't be bad were it not for the fact that the boarding gate area was simply
underdimensioned for the traffic it gets. Pray to get a jet-bridged gate, because the ground-
level boarding area for bussed remote positions is very small and can be really chaotic at
times. Arrivals are usually fine, though - enough conveyor belts, and luggage arrives fast
enough to ensure a quick turnover. Signage could be better on arrival and transit areas.
Transportation is indeed a problem - the buses mentioned are regular urban buses with no space
for luggage, and are infrequent. Taxis are really expensive but are mostly the only practical
choice. But a light-rail line is planned for the next couple of years and that should improve
things a lot.
BRASILIA AIRPORT review : 23 November 2008 : by S Koenig
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Customer Rating : 2/5 |  |
I transited, changing planes on my way from Fortaleza to Rio, so can speak of only one part of the
airport. That part was old-looking (maybe 70s retro-style) and cramped. The circular, donut-shaped
design, with one wall between the central area and the boarding gates, limited space so that if you
had to walk between gates you needed to cut through lines of people waiting for every flights. The
fact that this was a Friday afternoon, when parliamentarians may have been fleeing Brasilia to
return to their home towns, may have exacerbated the situation. To me it looked like an older,
smaller airport in the midwestern U.S. that could call itself international due to one or two
flights a day to Canada. Just one area in which to buy food (mainly snacks), with a long line. The
rest of the airport, including check-in area, may be nice, but my reaction to the gate area was,
What a dump."
BRASILIA AIRPORT review : 2 August 2008 : by F Costa
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Customer Rating : 4/5 | |
Considering the standard for Brazilian Airports, the Capital's is very modern. Good options for
shopping and eating, and even some cinema theaters. As it is one of the hubs of the country, the
traffic in intense most of the time. There is a lack of good transportation options for the city.
There is no subway station, the buses are rare and uncomfortable, and the taxis are quite expensive.
BRASILIA AIRPORT review : 1 May 2008 : by A Hijmans
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Customer Rating : 3/5 | |
Relatively simple layout. Staff very friendly and informative. Buses into the city centre bus
station depart right in front of the terminal but are not as frequent as could be.
Brasilia Airport by John Ryan
25 March 2008 Customer Rating : 
This is a nice airport, people are friendly, check in efficient. It is a clean airport and it has a
nice building with plants and water fonts. Brasilia is a modern City and it is airport is like the
city just fantastic.
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