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Brussels Zaventem Airport
3.0 Star Rating: Fair
80 reviews

 



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Brussels Zaventem Airport customer review :  1 October 2014 by Josť Liu    (Canada)

Rating : 0/10

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Recommended

Worst airport visited. Long line up for immigration and no indication at all, first line up 30 minutes then an airport staff member told us that we were at the wrong line, we had headed to another line for international passengers, even longer, we spent 1 hour and 15 minutes to get through the immigration which was my flight departure time. Air Canada staff were kindly waiting for us at the last minute.



Brussels Zaventem Airport customer review :  23 August 2014 by Dennis Parass    (Canada)

Rating : 0/10

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Recommended

I will never book a trip with Brussels airport as the transfer point. While the airport facilities were good, transferring from hall A to Hall B is a disaster. We were leaving Europe and it is necessary to line up for passport review. There was a line 150 feet long, about 200 people and they only have 2 stations to serve you. Serve is the wrong word, it took 40 minutes to get through this point. The two staff were rude. They have very poor signage and it turned out that one line was for Euro Zone residents and the other for non Euro people. People were crowded into lines trying to get to the front only to be told they were in the wrong one. People were complaining because they were going to miss their flights. It was chaos. Then to top it off this young Passport Control supervisor yells at everyone that if they don't calm down he "will close the border"! The root problem is that this transfer area is only designed to have two kiosks. They can't even put more staff on. The worst bottleneck design I have seen in my many years travelling.



Brussels Zaventem Airport customer review :  19 August 2014 by S Crowe    (Canada)

Rating : 7/10

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Recommended

Having arrived from Montreal (YUL) after originally departing from Toronto (YYZ) and being about 03.00 by my body clock, I found my way to passport control ok, reasonable queue, very nice officers and then off to Duty Free before connecting to Bristol (BRS). Arriving in the non-Schengen zone my connection was also in the same zone, so I headed off to the desk for the connection on my ticket. A quick trip through fast track security and off to the gate. Seems that I missed that flight and the desk agent ran off to do something or other to get me moving. She returned and handed me a new ticket for KLM to AMS. Back though passport control again, no queue at all, same nice officers and off to the other terminal. The ticket barcode access scanner for fast track security tells me to go to the original terminal and refuses to open, so I just jump the rail and tell a security person on duty about the plane change who lets me through with no question. Second time through security scanning, another passport stamp (3 in 1 hour) and off to the gate. Agent says to me with a dirty look that she was looking for me hours ago. Explained the changes and delays, she turned pleasant, checked me in and hit my seat with moments to spare. All in all, it was a bit of a crazy time, but it worked out and I had no real issues with any staff, clerks, officers at all. Will be back at BRU again next June when I'll have a one day stop-over to properly suss out the airport. But until then, I give it a Recommended rating.



Brussels Zaventem Airport customer review :  1 July 2014 by A Skidmore    (UK)

Rating : 0/10

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Recommended

Awful, possibly the worst transfer I've ever done. B gates are very old and shabby, and involve a huge walk from the A terminal. Had to go through baggage claim and security again despite only travelling between Portugal and the UK on a connecting code share flight. Also had to argue for quite some time to allow my duty free to travel through security. Final insult was that my connecting flight was heavily delayed with very little information, and the bars all closed at 7.30 despite there being a World Cup on and flights still leaving up to 11. Terrible experience, will avoid like the plague.



Brussels Zaventem Airport customer review :  9 June 2014 by Jos Van Looy    (Belgium)

Rating : 1/10

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Recommended

I am always amazed about the poor quality of Brussels Zaventem airport. Whereas departures may go smoothly, arrivals are a nightmare. Luggage takes average up to 40 minutes after landing in the best case, whereas airports much bigger such as HKG, Singapore and Barcelona who manage to deliver them by the time you get to the carrousel. Luggage delivery is unorganized and usually a big mess. While everyone is waiting for his luggage you may have to collect more revenue from parking.



Brussels Zaventem Airport customer review :  14 April 2014 by J Garforth    (Canada)

Rating : 0/10

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Recommended

Worst airport I have ever been in, after 60 years of travelling all over the world. There was incorrect labelling of connections and we were sent in the wrong direction by an airport staff member who was directing passengers. This caused us to miss a very tight connection. Security was so offensive.



Brussels Zaventem Airport customer review :  11 April 2014 by John Southall    (UK)

Rating : 0/10

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Recommended

Using Brussels airport for transit was a nightmare this morning. All transit passengers have to go through long queues for passport control and security which led the flight delay overunning outgoing flight time. This was delayed luckily - but passenger announcements were not made to let those involved know. Just that the last call had been made. The distance between the incoming gates and outgoing gates is truly enormous - but why when we were put on a bus to drive a further few kms to get to the aircraft? Why not have bus after a short walk if it has to go that far? Why were the Security staff telling us to go back to the check in desk to get another flight (and have to go through Passport Control and Security again) without first checking if the flight was being held (which they did at the second attempt)? Finally on arrival at destination - no baggage - it is still a Brussels. I will not try these routes again.



Brussels Zaventem Airport customer review :  12 August 2013 by C Newham    (Australia)

Rating : 1/10

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Recommended

29 July 2013. Worst Airport in Europe. Had to fly out of here on busy day. Allowed 3 hours. Small signs. Rude personnel, apart from check-in man who was good. Tax refund department quote "this is not my regular job", as he dropped forms (losing 2 permanently) and shuffled papers. Huge queues. Unable to process English tax forms at Travelex in Brussels Airport. Poor duty free. Limited calls for airline, lucky to reach airline on last call despite allowing 3 hours for check in.



Brussels Zaventem Airport customer review :  21 May 2013 by Frank Ajandi    (France)

Rating : 0/10

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Recommended

Missed connecting flight due to huge backlog in passport customs control. In addition to this did not receive luggage to and from destination due to baggage handlers work to rule strike. Too much ground to cover when making a connecting flight.



Brussels Zaventem Airport customer review :  21 May 2013 by L Lodhia    (France)

Rating : 3/10

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Recommended

Having to go from section A to B entails having to go through security and passport control and the distance is very long. This would not be an issue, if there was plenty of time between flights. The 3 factors combined, distance + passport control + security resulted in my being bumped of the flight as the airline thought 30 mins was not enough time to get from sector A to B. Then there is the baggage handlers strike, which has added fuel to fire on the return. We have not heard from Swissport who handlers baggage, on the status of the strike. The website does not recognize the airline tag when you try and get the status of your baggage. Almost a week later and no one has bothered to contact the passengers, either by email or by phone. We had to wait 2 hours to get file our lost luggage claim in Paris. I lost money for the pre-paid taxi as a result which Swissport said they would not pay. So, all in all, I would not recommend flying through Brussels airport.



Brussels Zaventem Airport customer review :  15 April 2013 by Charles Murray    (Belgium)

Rating : 7/10

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Recommended

This is my local airport which I use regularly. Easy access and plentiful parking. Spacious, clean and easy to navigate terminals. Queues through security now shorter than previously. Good selection of shops and restaurants/cafes in the Schengen terminal. Major negative for me is the interminable time it takes to retrieve gold clubs on arrival and often having to "go looking" for them. Probably the worst airport I have experienced on this point.



Brussels Zaventem Airport customer review :  21 March 2013 by Indranil Chakrabarty    (Australia)

Rating : 7/10

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Recommended

Transited through BRU en-route to ORD. The airport is nice and clean, though dated. Did not look flashy like O'Hare. Staff are helpful. Quiet understated airport. The cafe was nice and selection of food excellent. Not crowded like many other Airports in Europe, but duty free selection is nice. This is a good airport for transiting. Not a madhouse like LHR. Was bussed to the waiting Sabena plane.



Brussels Zaventem Airport customer review :  6 March 2013 by M Kindt    (Belgium)

Rating : 1/10

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Recommended

Having travelled around the world, I am always amazed about the poor quality of Brussels Zaventem airport which happens to be my home airport. Whereas departures may go smoothly, arrivals are a nightmare. Many times, the plane cannot get to the gate because ground staff are not present, so we have to wait. Luggage takes average up to 40 minutes after landing in the best case, whereas airports much bigger such as HKG, Singapore and Barcelona who manage to deliver them by the time you get to the carrousel. Luggage delivery is unorganized and usually a big mess with several planes on 1 carrousel and the next carrousel empty. Cleanliness is so poor, the restrooms smell and are dirty, the waiting seats are dirty.



Brussels Zaventem Airport customer review :  10 January 2013 by M Mayer    (Austria)

Rating : 3/10

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Recommended

The airport does what it needs to do, but no more. Access - by bus in/out: long waiting outside, overloaded, no space for baggage, connecting with public transport requires carrying luggage down on crowded narrow stairs - very uncomfortable! By train: in house, sometimes very dirty trains, no space for baggage - more comfortable, better access to the public transport system. Taxis are comfortable but hard to find at first time. Inside walking distances - Prepare yourself for long walks changing levels 3 times up and down on escalators and a huge queue in front of the security screening area in the evenings. Plan 60 mins to arrive at the boarding gate as net fast walk time exceeds 20 mins and wait time at the screening can take 30 mins. Toilets - There are many toilets, they are easy to find. There are no toilets in the lounges. Flight information - There is usually no gate information on the screens until -30 of departure, but it will be printed on the boarding pass at check-in. WIFI is available but expensive. Restaurants are good but expensive. Lounges are overloaded with people in the evening. The food is far below average. Boarding goes smoothly and usually directly from the terminal over a gangway. Baggage claim - Expect your luggage to be late. Overall nothing is horrible but it's a quite uncomfortable airport for European standards.



Brussels Zaventem Airport customer review :  2 January 2013 by R Anil    (Belgium)

Rating : 8/10

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Recommended

I used the airport in October 2012. Since it was a morning flight, I arrived at the airport by the first train! Had plenty of time to explore the airport. Check in with SN Brussels airlines, bound to Milan was smooth. Security control also fast enough. The immigration agent friendly. Found the airport fairly passenger friendly, easy to find way out with good signage everywhere.



Brussels Zaventem Airport customer review :  11 October 2012 by M McManus    (UK)

Rating : 7/10

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Recommended

Been through this airport literally hundreds of times in my working life. There are two terminals; terminal A serves flights within the Schengen zone, terminal B serves those outside. Terminal B takes slightly longer to get through, as there are passport inspections before you are allowed to pass through to security. Terminal A only needs you to swipe your boarding pass on a scanner, but it is a surprisingly long walk from the entrance of Terminal A to the gates. Both terminals have a decent choice of cafes and restaurants, although the best restaurants are before you go through security, you'll find them on the food court on level 3. There is wifi, but you need to buy a scratch card with a password to use it. There are yellow vending machines security side selling them. Be warned that the shuttle buses (number 12 and 21) don't take you to the city centre, they go to the European institutions, which are a couple of miles south east of the city centre. Shuttle bus journeys are €5 one way, or ten journeys for €25, which makes a lot of sense if you use it a lot. If you want a cheap way to the centre, the SNCB train on level minus 1 will take you to Gare Centrale for about €7. A taxi is around €40.



Brussels Zaventem Airport customer review :  24 September 2012 by Azlan Hashim    (Malaysia)

Rating : 6/10

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Recommended

I arrived from Warsaw in the evening on 12th September. The airport was having peak hours with many arrivals and departures at the same time. However, it was easy to navigate around the airport due to clear and good signages. It was a long walk from the aircraft however, luggage was on the belt when we arrived at the luggage claim area. The train service to and from the airport was good where I was in the city less than 90 minutes from the time we landed.



Brussels Zaventem Airport customer review :  31 August 2012 by P Berkers    (Belgium)

Rating : 9/10

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Recommended

Used this airport on the 4th of August for my trip to Bangkok via Istanbul. The 18.15 departure to Istanbul. Check-in was very busy but the line moved quickly and the check-in agent was friendly. Passport control and security at terminal B (non Schengen) was very fast with friendly officers. The flight was boarded in zones and this was enforced. Passengers in an other boarding zone were not allowed to go to the plane until the passengers from the announced boarding zone were boarded. The return on the 25th of August at 21.35 was smooth. No lines at immigration and when we reached the luggage reclaim the bags were already coming to the carrousel. Clean airport with nice and friendly airport staff. At terminal B there were a lots of shops after passport control and before security. And after security there was also a bar and Duty Free shop.



Brussels Zaventem Airport customer review :  14 June 2012 by A Gleck    (Belgium)

Rating : 4/10

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Recommended

Landed tonight, one of the last flights. Waited for 30 minutes for a gate agent to get the jetway so we could leave the plane. You may as well fly to Antwerp and walk to Brussels given how far Terminal A is from the exit. You'd think they would have put in a train or shuttle. Nope. Why do something that would add to the customer experience? Never check your bags at BRU or you will be over an hour before you get out. In short, the ground staff are next to useless, the design of the terminals is daft and often requires a hiking expedition to get to your flight, and the customer service is often profoundly rude bordering on incompetent.



Brussels Zaventem Airport customer review :  19 May 2012 by Susan Moore    (UK)

Rating : 7/10

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Recommended

Security queues can be long here at busy times, with only some of the lines open. Apart from that its an efficient airport, except that the distances involves can be large. Be especially careful if you are transferring from the A gates to B gates as the distance between is long (I would allow 45 mins just to get from one gate to the other).



Brussels Zaventem Airport customer review :  27 January 2012 by Peter Cullen    (UK)

Rating : 8/10

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Recommended

In the summer I wrote a review criticising two aspect of Brussels airport; I was there again this week and both have been addressed. Buses from remote aircraft parking spots now stop closer to the passport checkpoint and they have opened a new larger ticket office for train tickets. Arriving and departing Brussels this week was a painless process. There was 5 minute queue to clear security but I have waited far longer at other airports, and the staff are always efficient and polite. I feel Brussels is generally one of the better major European airports.



Brussels Zaventem Airport customer review :  5 January 2012 by W Jensen    (Norway)

Rating : 2/10

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Recommended

Horrible airport, long queues, no signs telling you where to go. The toilet facilities are quite bad. I was in the passport-queue for 45 minutes. I had quite a lot of hand luggage, and I couldn't find a single hand luggage cart! To top it all, you have to pay for the liquid gel bags? Very inefficient and hostile airport.



Brussels Zaventem Airport customer review :  23 November 2011 by P Hartmann    (Switzerland)

Rating : 4/10

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Recommended

This is one of the most inefficient airports. This airport is not really adapted for internal European flights. For a 1 hr flight you need to walk at least 15 minutes before having a chance to reach the exit, and if by misfortune you had checked in bags, then you won't be out of the airport in less than 30 mins minimum.



Brussels Zaventem Airport customer review :  11 November 2011 by Amit Sharma    (Switzerland)

Rating : 5/10

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Recommended

DEL-BRU-GVA. Arrived on a Jet airways flight. Landed at T-B, onward connection to Geneva from T-1, Brussels Airlines. I am a Swiss Citizens, so didn't have to go through the non-EU passport control long queue. Got to the Security check and as expected long queue there. Finally boarded my flight to Geneva with few minutes to spare. I can assure you that if I was a non-EU citizen, my flight would have left.



Brussels Zaventem Airport customer review :  27 October 2011 by O Maldonado    (Guatemala)

Rating : 10/10

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Recommended

Although it's becoming an important European hub, Zaventem airport still keep a "human" size, and moving between and within terminals is quite easy. Organized efficiently, there are a lot of shopping and eating options, lounges are well located and lines in migration, customs and security-checks run efficiently. Staff overall are friendly.



Brussels Zaventem Airport customer review :  1 October 2011 by Ed Verhaeven   (Canada)

Customer Rating :  4/5

4 Star Rating   

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BRU is easy to get around and walking distances were short. Luggage took a bit longer to be unloaded on arrival, but otherwise no complaints. We arrived at about 7.30 am for our return flight to Canada, and virtually skipped through security. One negative, at least as far as I could see - on arrival at the airport we were looking forward to a relaxed breakfast before our flight, however there were no sit down restaurants within sight of our departure gate.


Brussels Zaventem Airport customer review :  2 August 2011 by Hans Van Gaever   (Belgium)

Customer Rating :  4/5

4 Star Rating   

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This airport gives me a nice home-feel, not too big and overcrowded and yet all the services one needs (shops, lounges). Security lines can be long at rush hour, but not exaggerated.


Brussels Zaventem Airport customer review :  1 August 2011 by Kris Chavatte   (Switzerland)

Customer Rating :  4/5

4 Star Rating   

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Pleasant airport, lots of shops and restaurants, bit overpriced. Lounges are too small, always overcrowded. Airport is clean, but not spotless (room for improvement) and you need to walk a lot to get to your gate. The A terminal is 1km in length and it takes about 15min to get there from the main entrance building. The luggage control is over crowded too.


Brussels Zaventem Airport customer review :  21 July 2011 by M Masters   (UAE)

Customer Rating :  2/5

2 Star Rating   

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BRU is quite inefficient. The design of the airport maximises transfer times due to large distances and a design combining multiple walkways and escalators. It took us more than 10mins to walk to the passport control from our flight gate. Several passport control desks seemed to be unmanned, resulting in a wait of approx 90 mins to clear it. The only advantage of an almost 2hr transit between the flight landing and baggage collection was that the baggage was on the carousal when we arrived there. Upon arriving at the train station at the airport, we had to wait approx 15 mins to be served as only 2 counters were open. During departure via Brussels airlines, we had to wait 45mins to drop off our bags (checked-in at the airport kiosk), which is probably not the airports fault. However the long walks and 20mins for security check definitely are. Strong advice - please arrive at this airport at least 2hrs prior to departure, esp if flying Brussels airlines.


Brussels Zaventem Airport customer review :  26 June 2011 by Peter Cullen   (UK)

Customer Rating :  4/5

4 Star Rating   

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I have used Brussels 4-6 times a year for about 20 years. Generally it is a well-organised, easy to use airport with good facilities. However, two things are very irritating and both could be improved at little cost. Firstly, if one arrives from a non-Schengen state and the aircraft is parked in a remote spot (as is often the case) you are taken by bus to the terminal. This is fine except the bus drops passengers at a door that is a good 200m from the immigration control point, so a rush of people up the stairs and along a very long corridor develops. Why not simply drop everyone closer to the passport check point - there appear to be doors already in place? Secondly, there is a train into the centre of the city: frequent, regular and efficient. As usual there were two sales points open and queues stretched out of the booking hall.


Brussels Zaventem Airport customer review :  26 June 2011 by G Jacobs   (Belgium)

Customer Rating :  4/5

4 Star Rating   

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Has no electricity connectors foreseen for visitors of other countries. Waiting on your luggage becomes longer and longer every month. In the beginning luggage took around 15mins to claim, now you have to wait around 45-60 mins.


Brussels Zaventem Airport customer review :  7 June 2011 by Thomas Hoeh   (Germany)

Customer Rating :  5/5

5 Star Rating   

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Well organized airport with GOOD security checks. Queues are well organized, processing is speedy with helpful attendants. Good selection of shops and food-outlets once you are through security. Restaurants fairly priced and courteous staff. Good selection of authentic Belgian products, at competitive prices.


Brussels Zaventem Airport customer review :  15 April 2011 by F Paapes   (Netherlands)

Customer Rating :  4/5

4 Star Rating   

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Flew several times to/from BRU. Generally positive experience. Last time efficient check-in, quick passport and smooth security (though it wasn't anything near rush hour). The walk to the gate saves you time in a gym; three escalators down, a long walk, three escalators up. Transport to the city and the rest of the county is efficient but is thin, especially in the late hours.


Brussels Zaventem Airport customer review :  1 February 2011 by D Piot   (Belgium)

Customer Rating :  5/5

5 Star Rating   

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I use Brussels Airport every time so on average 20 times a year. It's very easy to reach by public transport and by car (there were some rush hour queues when the infrastructure was being rebuilt but that's finished now), very difficult to find a parking space close to the terminal on busy days. Kiss and ride zone works very efficiently when Police are patrolling, without Police it's chaos because people leave their car parked. In 90% of the times, never had to wait more than 30 minutes for checking in (I don't bother checking in online or using the machines) Staff is usually very friendly and they know multiple languages. Security can be really bad on some days so expect long queues. Again in about 80% of the time got through in less than half an hour. Terminal A is modern, very spacious and very nice to be in but about 15 minutes of walking from the check-in area. Terminal B is older but does not look aged, less shops and less seating. Baggage drop off was very efficient, my luggage would be waiting on the belt but that's changed after some worker strikes. Expect 20-30 minutes of wait (when you arrive at the belt which is also about 20 minutes after arrival at the gate).


Brussels Zaventem Airport customer review :  27 December 2010 by J Segal   (USA)

Customer Rating :  3/5

3 Star Rating   

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Transited BRU earlier this month. Total chaos. Landed from MXP in terminal B, long walk to terminal A for connecting flight to PHL. Passport control not bad, but as heading up stairs to get to security, was faced with a sea of people coming down the stairs. Seems main security checkpoint was overloaded, and they were directing people to use alternate at far end of A terminal. Had to walk to end of terminal where there was a mass of people queuing for 2 checkpoints. 45 minutes through, then up to departures and back to the other end of the terminal to the gate. Very little to look at air side, no food nor shopping, this was mainly pre security, as was duty free kiosk, so could not get that stamped, forfeiting the refund. Not the best experience.


Brussels Zaventem Airport customer review :  16 December 2010 by D Stanley   (UK)

Customer Rating :  2/5

2 Star Rating   

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I have never had a good experience at Brussels Airport. Travelling to Africa via Brussels, makes you feel like a third class citizen (whatever your skin colour). You are almost forced into using a transfer bus from a virtually unheated part of the airport. If you can find another way to Africa that does not involve passing through Brussels, take it.


Brussels Zaventem Airport customer review :  14 June 2010 by Mike Sellick   (UK)

Customer Rating :  1/5

1 Star Rating   

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Flew from the UK to Oslo via Brussels Airport return. Signage and directions were extremely confusing and the security staff were rude and arrogant. I don't know how old the Airport is but the facilities were dated and unclean.


Brussels Zaventem Airport customer review :  14 June 2010 by Alain Kupferman   (France)

Customer Rating :  5/5

5 Star Rating   

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Clean, easy to access at low price from city centre by train. Confusing in the check-in zone, but once you pass security, fantastic shopping, plenty of space to sit, good indications and long distances, so enough time is needed to join the flights to Africa.


Brussels Zaventem Airport review : 24 October 2009 : by A Swamy

Customer Rating : 2/5

2 Star Rating

BOM-BRU-CDG. Transit through BRU on Jet Airways. Landed at 0750 at concourse B with onward flight to CDG at 0940 from concourse A. After a long walk through concourse B, reached passport control. 4 counters operating for non EU citizens with more than 200 people in line. Took an agonizing 1 hour and 10 min to clear. Again a long walk to reach concourse A. Security check took another 10 min. Had to rush to my gate to avoid missing the flight and reached just 2 minutes before scheduled departure time. No clear or enough directions to reach the gates. I guess the airlines are used to it and they waited for an additional 15-20 minutes for passengers who were stuck in the BRU maze. Please avoid transiting through BRU if you can or allow at least 3 hours to transit.


Brussels Zaventem Airport review : 31 July 2009 : by E Etsion

Customer Rating : 4/5

4 Star Rating

Access to and from the airport is easy by car or rail. If you arrive too early for check in there is no seating so either be prepared to stand or come a bit later. Security checks can be tiring - depending, of course, on how many people are waiting in line. Was not required to take off shoes since they have a new machine that you simply stand on. I was, however, required to take off my belt and every once in about three times I used this airport was body searched as well. Once you go through all the hassle it gets more calm, there is usually enough seating and the waiting is OK. All in all a clean and efficient airport. The only really bother: you may have a very long walk from arrival gate to passport control since the terminal is a long corridor. If you're lucky you will land closer to the terminal.


Brussels Zaventem Airport review : 27 June 2009 : by C Chouleur

Customer Rating : 2/5

2 Star Rating

I used to like travelling through Brussels Airport : not anymore ! The few last month the airport experience has turned from pleasant to very anoying due to the lack of staff . Lack of staff at check in with Brussels airlines : the airline is trying to force everybody to check on line and the result is long queues at the airport. Lack of staff at boarding pass control : another line before getting to the terminal. Lack of staff at security where now you have to take off shoes every time with rude and bored staff and queues getting longer each month. Altogether a very bad experience and no time left to spend some time and money in the shops.


Brussels Zaventem Airport review : 11 May 2009 : by E Nylund

Customer Rating : 4/5

4 Star Rating

Cool modern design and lots of space to sit. I arrived in BRU too early and thus had a long wait for my flight, and found you have to pay for the wireless internet. No entertainment thus. The free charging stations for your laptop/cell phone were useful though. Toilets clean (despite someone had been smoking in there). What I really found annoying was the journey to the luggage claim up and down escalators and long corridors. I also didn't realize the exit was in the middle of the luggage claim area and not in the end and thus wandered around looking a bit lost. There was also no mailbox after the security check - I forgot to mail my postcards before going in. The maps claimed there should've been one but I really couldn't find it. Rail connection to Brussels ok, railway station sterile and boring.


Brussels Zaventem Airport review : 19 February 2009 : by S Sivaraman

Customer Rating : 3/5

3 Star Rating

Good airport, I have used it a few times, nice and clean. Never really had the chance to check duty free though. But be prepared to walk, and I mean really walk, 3 floors down, and then under the park bays (?) and 3 floors up. The designer should have been a health freak.. the last thing I want when rushing to meetings is a 20 minute jog to exit an airport!


Brussels Zaventem Airport review : 9 February 2009 : by J Bertani

Customer Rating : 3/5

3 Star Rating

Terminal A is a dreadful place where one can easily got lost. When arriving there's an endless walk to the exit with escalators up and down and miles of moving walkways with few and confusing signs in this shopping of an airport. Finding the train station is quite a challenge too. The automatic tickets vending machines only accept Belgium cards. On the positive side, it's a clean place full of natural light but designed by someone who never use airports!


Brussels Zaventem Airport review : 16 October 2008 : by Matt Ray

Customer Rating : 4/5

4 Star Rating

Nice airport, but they do love their escalators, don't they? There is one after another to go anywhere. It is almost comical. I had heard about this, but seeing it in person made me laugh. Grab a piece of chocolate to keep your energy up!



Brussels Zaventem Airport review by Paul Jacobsen

20 March 2008   Customer Rating : 4 Star Rating

Terminal A for Schengen flights is quite comfortable with much natural daylight and plenty of seating areas. But it is quite a long walk to the baggage claim area, using numerous escalators. Catering is good and reasonably priced. Trains to downtown Brussels run every 20min and are cheap. Please note that the ticket vending machines accept Euro coins only and no credit cards. Signals in the check-in halls could be improved as it is rather difficult to locate the right counter.

Brussels Zaventem Airport review by Barry Byrne

16 March 2008   Customer Rating : 3 Star Rating

Very long queues for security tonight in zone B in Brussels. At least a 400m queue to reach the scanners, it started just after the passport check desks and it was slow moving. This did not seem to have any obvious cause. With the mega long walks you can have here, a good reason to be prudent.

Brussels Zaventem Airport review by Christophe Chouleur

17 February 2008   Customer Rating : 4 Star Rating

Brussels Airport is convenient and most of the time easy to travel through. Bright and airy the Shengen terminal is much better than the older one and also offers more opportunities for shopping. Recently longs queues for security have appeared and the airport management should find a solution to this problem.


Brussels Zaventem Airport review by Erich Koller

4 February 2008   Customer Rating : 3 Star Rating

BRU Zaventem Airport has made significant improvements over the last couple of years. I was in and out of this airport almost monthly for 4 years and despite most often using the rather old B concourse, they have not only built additional gates but also invested in some upgrades. Arrival is still a bit odd with long walks from gate to immigration counters in concourse B and with sometimes long queues. However, airport staff is friendly and security is strict but done in a friendly manner. Overall a 3 to 4 stars in Europe. With improved intercontinental connections and one of the best intra-Europe network, this airport has good potential to become even better and more attractive to travellers.

Brussels Zaventem Airport review by Mark St-Amour

22 January 2008   Customer Rating : 4 Star Rating

I use Brussels airport a lot and it is a good airport which has got better over the past couple of years. The cafes are good and not too expensive when compared with places like Heathrow. The train service should be improved though as it only accepts Belgian debit cards and normally only 1 machine works. As everyone is coming from abroad this doesn't make much sense.

Brussels Zaventem Airport review by N Barnsley

12 December 2007   Customer Rating : 4 Star Rating

A well run and well maintained airport with friendly and efficient staff. Frequent and reasonably priced train link into central Brussels. Didn't use the shops or catering so can't comment there. If your flight comes in at the far end of pier A, then you're in for quite a hike to the train station/taxi pick up, and the signing seems to fizzle out towards the end, but otherwise a very good experience.

Brussels Zaventem Airport review by Matthew Ross

16 November 2007   Customer Rating : 4 Star Rating

The negative aspects are high prices in restaurants and car parking. Although there is a single terminal, there are two departure areas - "A" for Schengen zone countries (i.e. no passport controls) and "B" for non-Schengen (including the UK and Ireland). Passengers travelling through area "B" have a far shorter walk to/from the 'planes. Flights occasionally arrive at area "A" from non-Schengen countries - this is usually when bus transfers are necessary (so that passengers have to pass through passport control). A good recent development are the direct trains from the airport to Leuven as well as Brussels. A little known bus link is the hourly De Lijn service 359 to/from Roodebeek Metro station - useful for the east side of Brussels.

Brussels Zaventem Airport review by Hugh Dow

11 July 2007   Customer Rating : 4 Star Rating

Zaventem is good, clean and friendly. The food is pricey. The train connection is excellent but the taxis are a crude rip off. We are stuck with the never-ending tunnel to terminal A but the terminal is nice when you get there. Do something about people parking on the forecourt. And bussing when you land is hateful, time consuming and stressful.







 

 
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