Home Page

 


Bristol Airport Passenger Reviews and Bristol Airport Customer opinions

  No Star Ranking applied

No Star Ranking Awarded

   
 

  Add your Bristol Airport Review

  Bristol Airport Star Ranking

 

 
Bristol Airport
2.0 Star Rating: Poor
193 reviews

 



PAGE

1 2 3 4
Bookmark and Share






BRISTOL INTERNATIONAL AIRPORT customer review :  10 December 2014 by C Maurer    (Germany)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I am a Lufthansa frequent traveller with lots of international flights in one month. This was my first experience with Bristol. The airport itself is ok. The rental car pick up was a longer walk in the rain (with luggage). From there to the car it was again a long walk without signs giving directions. Car return was ok. The most negative experience to report is the security staff. They definitely are over fulfilling their duty and for my feeling they really feel "mighty". They opened my on-board trolley, took everything out. They opened my toilet bag and inspected each single item. They opened a cotton bag with flip flops in it. They opened the container of my toothbrush. They separated "liquids": shaving cream, tooth paste, nivea aftershave etc. from "hardware": USB charger, UK mains adaptor etc. Everything was put into 5 different containers and put into X-ray a second time. Afterwards they confiscated my beloved corkscrew (no knife, short screw) which accompanied me for years and years to many different countries. When I carefully wanted to complain they murmured something about "Germany". This is not serving passengers, this security is an assault to passengers. I will avoid Bristol airport whenever possible.



BRISTOL INTERNATIONAL AIRPORT customer review :  25 November 2014 by Tom Watts    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

It really is staggering how bad Bristol Airport is for a regional British airport. The problems start with actually getting to the place, the bus is hugely expensive (7 from the station compared to say 3.20 for the metro from the station to the Airport in Newcastle (which is a further distance, but much faster), hugely impacted by traffic - there are no bus lanes on the route into the city, and without alternative apart from taxis or private hire. If you drive to the airport then you better not follow the signs, because you won't really get there, well not in anything remotely resembling a reasonable time as the signing routes you out of the city, then back into the centre again, before directing you back out, this is to avoid a residential area, but that doesn't make it any less frustrating. Check-in/bag drop is usual for a regional airport, not good, but it works, in the height of summer its a nightmare, but otherwise its reasonably organised and as its quite a small area it works ok. Security is usually quite well organised but the staff are the worst I have ever experienced in the entire world. Its really tragic, I usually make some kind of error, even though I try really hard not to, its like they're trying to catch you out, the liquids rules are followed with an iron fist! I was once taken into a private room for having a "hidden compartment" in my bag, this was actually just an interior pocket that the security person was unable to open, I offered to help but was told to not interfere, and then taken to a private room.... brilliant. I also walked through with a chap stick in my pocket which was found during a routine pat down, apparently I was trying to "smuggle liquids on board" and the offending chap stick was placed through the x-ray. The departure area is hilarious, firstly this is the only airport I've ever been to where the largest shop is a Claires Accessories. Not that it isn't an important thing to have in the airport but its not going to help get around the fact that there is no-where decent to buy a sandwich except starbucks, which is tiny and often sold of most things by the evening. The seating isn't bad, once you work out there's an upstairs, but overall the whole place is poorly laid out, and several of the gates queue straight into the main shopping area which while nicely avoiding a long walk does make the whole place disorganised. To compare Bristol to larger airports would be unfair, but even compared to other similar regional airports is a disaster, I've been to most airports in the UK, and every time I'm in Bristol I'm always surprised that it is just as bad as I remember it being.



BRISTOL INTERNATIONAL AIRPORT customer review :  11 November 2014 by Rob Payne    (UK)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

I wasn't expecting a good experience based on a lot of recent reviews, but was surprised how nice Bristol Airport has become. We might not have travelled in peak summer but we did travel at the peak of the day, ie, 7am. I found security queues short, staff polite, the whole departure area, bright, clean with a reasonable amount of seating. When called to the gate, the ability to walk to the gate rather than being bussed was a much better experience than previous years. There was plenty of retail opportunities and I didn't find the prices that expensive compared with other airports. Car Parking, we parked in premier, only 2-3 mins walk from the terminal, and again prices no more than other airports. Returning 3 days later, the experience again was very pleasant from first arrival to picking up the car. The only thing which puzzled me, was having to wait in the cold wet environment as our aircraft parked right in front of the main terminal, to allow buses to move along the roadway between the aircraft parking bay and the building. We are the ones getting wet, the people in the bus if there were any were in the dry? Why not allow us priority over those buses. Would most definitely use Bristol again.



BRISTOL INTERNATIONAL AIRPORT customer review :  31 October 2014 by Peter Hardcastle    (Spain)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Good if you are a queuing fan, otherwise prepare to become irritated - the airport infrastructure is unable to cope with the traffic flowing through it. Long queues both inbound and outbound - I've used it three times for return trips in the last month. But the cost of flights from Bristol seem to be lower than elsewhere, so that's the choice. Road access is not good, having to hack through Bristol city from the North - use the A4 from the M5, slow, but better than following the signs that take you through the city (from the M4). Friday afternoon access from the South is even worse, OK during the daytime, but very long queues to the traffic lights at Congresbury approaching via the A370 from the South. So in summary, it does the job OK if you can stay calm in the queues and leave plenty of time for road access. Staff seem indifferent, but who cares!



BRISTOL INTERNATIONAL AIRPORT customer review :  23 October 2014 by Chris Trebble    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Jaded and in need of a facelift. Facilities in the departure area are tatty and run down. You can get anything you like to eat providing it's an unhealthy and unappetising burger! Arrival area facilities are also poor. ePassports take longer to process than traditional passports and charging for trolleys is an absolute insult to incoming passengers who are normally tired and travel weary at this stage and need less hassle rather than more. Obviously, the airport operators are more concerned with grabbing money from their hapless customers rather than with the quality of the service they should be providing. Years ago Bristol offered a friendly local airport that was both convenient and a pleasure to use. Alas, that is no more. I've been fortunate enough to experience travels that have taken me to airports across the World but, unfortunately, Bristol ranks at the bottom of the list.



BRISTOL INTERNATIONAL AIRPORT customer review :  14 October 2014 by P Beach    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

After reading reviews I was not looking forward to my visit. It was lovely and efficient. Friendly and helpful staff in all areas.



BRISTOL INTERNATIONAL AIRPORT customer review :  20 September 2014 by Gary Colburn    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

A more than adequate airport for the west of England, compact, clean and staff are curt but efficient. The Skylink bus to the centre is rather expensive at 11 return. Not an airport I would use regularly, however as good a regional hub as one would find in the UK.



BRISTOL INTERNATIONAL AIRPORT customer review :  15 September 2014 by R Burdon    (France)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

We have used this airport over a number of years purely for closeness to our destination. However I have had enough! paying 3 for 23 minutes in the express parking, and 2 to use a trolley is legalised profiteering. My Local International airport gives you 15 minutes free Parking, and free use of trolleys. They even provide free tokens to use for the trolleys! It is a real pleasure to go there. You feel treated like a customer, not a profit centre to be milked for as much as possible, as quickly as possible. There is limited seating unless you spend your time in the bar / restaurant area enjoying the sixties decor. The Car rental area is located in a depression which is difficult to access when you have heavy luggage even when you are fit! The offices are like a big shed with limited space to stand inside if there are many people waiting to get cars. If is raining you could get very wet queuing outside. The cars are parked on a gravelly/muddy area. No fun when it is raining either for you, your shoes or luggage. If you are travelling with someone leave them with the luggage at the shed and bring the car round and load there. The approach and exiting of the parking area is poorly marked and dangerous. There are certainly plenty of staff around to stop you doing anything that might conflict with the jobs worth mentality, although there are some who will help. Herded at gates which reminded me of pens at a cattle market with virtually no where to sit. No, I am not going to sit on a floor which has been tramped over by hundreds of shoes in good clothes! Some security staff are simply unpleasant and aggressive, is it really too much for them to be polite to us. Avoid it.



BRISTOL INTERNATIONAL AIRPORT customer review :  15 September 2014 by Alan McBride    (UK)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

Very disappointing and serious lack of manners amongst the security staff, especially the two individuals I encountered on Thursday 4th September past. First encounter involved a woman impatiently beckoning me through the metal detector with a curled up finger as though I were a small child then rudely nodding in the direction of my possessions (as if I hadn't been watching them like a hawk and didn't already know where they were). Second encounter was the man who asked me to unpack my bag then went about confiscating various items (shampoo, shaving foam, deodorant etc.). He then proceeded to ask if I wanted them back upon my return (almost 25 worth) to which I replied of course. To this he responded "well it'll cost you six quid mate". I have to say I found the whole security experience patronising and insulting to say the least, few of the staff seem to have any manners and someone should also point out to Bristol airport security staff who actually pays their wages. Needless to say I won't use this airport again unless I'm desperate. Oh, and I almost forgot, some of the surfaces in the long stay car park are in appalling condition, 52, shame on them.



BRISTOL INTERNATIONAL AIRPORT customer review :  11 September 2014 by A Finn    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

I'm a regular user. Quick access from city centre by regular frequent bus. A bit over-priced at 11 return for a 20 minutes journey each way but cheaper than cabs. The on-airport cab service costs about 28 one way to the city which is 8 more than other minicab companies. The airport is generally efficient and quick to get through because it is small. Security usually copes but can get congested at peak times. If you forget a plastic bag for your liquids don't buy one as they will give you one. Three things that ought to change: they ought not to charge people dropping off and picking up and staying for less than 10 minutes - it just annoys people and they spend the money they earn from it employing security staff in trucks to drive around trying to stop people dropping off and picking up outside the designated area. They ought to provide a tap somewhere after security so you can refill your water bottle - they only provide hot water in the toilets. Both these things are obviously about earning a few more quid but they are mean spirited and undermine customer goodwill and that is just bad for business. Finally they ought like most decent airports these days to provide free good quality no strings attached wifi for an hour. With these things we would love Bristol airport. As it is we use it but dislike the people that run it.



BRISTOL INTERNATIONAL AIRPORT customer review :  7 September 2014 by Simon Main    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Flew to Chania with Ryanair, had to go to gate 16. A 450 meter walk with 2 kids is not fun and the same on the way back. A 1/2 hour wait to go through immigration is a small price to pay. Would recommend BRS.



BRISTOL INTERNATIONAL AIRPORT customer review :  19 August 2014 by B J Hodge    (UK)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

Highs and lows. To drop off a passenger is charged a minimum of 1. Car stopped probably for fifteen seconds max charge levied. They should advise on the Express drop off sign that there is a charge. Pathetic toilet provision. After security, downstairs toilets out of use requiring a journey up the very congested staircase to the food court to find that the total provision of toilet cubicles for male passengers at what pretends to be an international airport is five. Security was quick and courteous. Finally, and I realise that it is not the fault of Bristol but happens everywhere, why oh why do we have to show our boarding card to buy a packet of mints.



BRISTOL INTERNATIONAL AIRPORT customer review :  17 August 2014 by S Crowe    (Canada)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Having read with much horror the reviews on BRS which came after we had booked our YYZ-AMS-BRS flights, I approached our visit with trepidation. However, it was not all that bad. Sure, we had a bit of a short stroll from the plane and then a long walk along the passageways to Customs, up and down some stairs (with carry-on(s), (a generous 12 kg. from KLM) and Schiphol duty-free bag) but I've seen it just as bad in "big" airports. Customs was a bit of a cattle-pen (area is still under renovation) but as expected we "foreigners" being only a few, got through pretty quickly. Our companions who had the newest UK "chip" passports also zipped through. Old UK/Euro passports took forever being 90% of the arrivals. From that point is was fine. The luggage came along right away and we were off in no time. A quick stop in the "tough-free" loo and we trundled down to the car hire building. So far it was just like last time, nothing had really changed at all except for the new arrival gate additions and the marathon walking. Sadly, time came to go home. It was more of the same old, same old. Same KLM check-in desk, same way up to same Security area (I had bought 3. Fast Track passes on-line with a promo code on the BRS website) and straight into the Aspire lounge. As we could not buy cheaper "Green Tag" liquor because of going to Amsterdam, we bypassed Duty Free and spent all our time in the lounge (who wouldn't?) and then directly out to the gate. Again, a bit of a walk but it was not bad, only a tad crowded at the gate. I assume the gates assigned are based on the plane capacity and some are gate areas are larger. (KLM is an E-190 at only 100 pax). All in all, I have few qualms with BRS (except it should have been closed years ago and the City made Filton into a major West England airport instead) despite the 's you'll spend for luggage weighing, plastic security bags, emergency carry-on tote bags, trolleys, refreshments, etc. 2 notable side issues, the currency exchange rates are criminal, the check-in luggage belts have the scales turned off so you can't sneak a weight check for free. One small tip, don't let relatives or friends pay to access the "drop off / pick up" terminal area, use the car hire lot across the roadway.



BRISTOL INTERNATIONAL AIRPORT customer review :  30 July 2014 by G Elliott    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Last time I visited Bristol Airport I drove from Basingstoke through City Centre. The signs were either non existent or grown over with vegetation. Security was a nightmare although I had no liquids that needed to be confiscated, I am always very careful, I was told my plastic bag didn't "conform" and I had to buy a new one costing 1 although I was just feet from the departure lounge. When I asked for the security guys name he put his hand over his name badge and said he didn't have to tell me! With this and the long, long walk to the gates Bristol Airport no longer appeals and I prefer to get a train to Birmingham airport. My son who has to travel from Bristol says it is a nightmare getting a taxi now. A shame as from October there will be no more flights from Exeter to Spain so Bristol could have benefited but not from me.



BRISTOL INTERNATIONAL AIRPORT customer review :  18 July 2014 by L Cole    (UK)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

For the last three years we have used Bristol airport for our annual holiday, and on each occasion have been greeted by the rudest, surliest, arrogant security staff. On each encounter whilst being herded through the various security checks at this airport, we were greeted with raised voices, beckoning fingers, aggressive and downright insulting comments. I would not tolerate this in my workplace, and if this is how they think that they should behave when being confronted by a mass of humanity in an unfamiliar environment, then they really need to rethink they're chosen vocation, after all we are paying the wages here. Customer excellence and relationship training urgently required.



BRISTOL INTERNATIONAL AIRPORT customer review :  18 July 2014 by Lawrie Hall    (UK)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Traveled to Girona with Ryanair. If what you want of an airport is somewhere you can check-in without hassle, spend less than 5 minutes going through security, have a good cooked breakfast and get on your plane, then Bristol at 0800 on a Tuesday morning is just that. Parked as ever with 'DellBoy's parking' and bussed to the terminal. Return from Girona arriving 1930 on a Friday, 5 minutes through immigration, picked up by DellBoy and off home. Not bad.



BRISTOL INTERNATIONAL AIRPORT customer review :  13 July 2014 by C Tinley    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

This once pleasant airport is now a shopping centre with scant regard with the fact that we're to catch a plane. First the plus, queuing for security is usually good or excellent. General seating is poor. They have recently stopped announcing departures which is lazy beyond belief. They've allowed WHSmith to ask for boarding cards in spite of the fact it is nothing to do with them where you're travelling and certainly not a requirement. They charge for pick up/ drop off which is just greedy. Overall the impression you get is that the wallet is more important than you are and it is no pleasure to fly from Bristol.



BRISTOL INTERNATIONAL AIRPORT customer review :  9 July 2014 by Ben Jones    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I fly every week from this awful airport and have to say, it gets worse every time. The security staff have no regard for passengers. My last trip involved a security attendant calling me out! This was because I had put my bag in the tray provided in order for it to be x-rayed, I assumed all was ok for me to proceed, until he looked at me rather aggressively and said "get your bag out of the tray"! The parking is dire, the toilets are dire, the staff are dire too! I have been traveling out of Bristol for some 3 years now, and it gets worse every time. The border control staff are the same as the security staff, pedantic and confrontational with their attitude! I only wish Cardiff Airport would have Easyjet or Ryanair operating out of it!



BRISTOL INTERNATIONAL AIRPORT customer review :  24 June 2014 by Mike Scott    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

This airport is a disgrace. I'd rather travel another 3 hours to Gatwick rather than have to tolerate this incompetence. Hopefully I'll never have to come here again. Herded into gate with no seats an hour before due, the conveyer belt at check in broke down and some surly security guard was over officious and extremely unpleasant.



BRISTOL INTERNATIONAL AIRPORT customer review :  19 June 2014 by F Bostock    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

A terrible design, up and down stairs, a long concourse, no lifts or staff to help. Families with young children in pushchairs and elderly people fond it very difficult. The worst airport I have used and staff could use some lessons in friendliness.



BRISTOL INTERNATIONAL AIRPORT customer review :  14 June 2014 by A Marks    (UK)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Flew from BRS - EFL on Thursday 29 May 2014. Parked on site at the airport in long stay opposite the departures doors, no queue at check-in, no queue at security. Was all clean inside departures, 30 minutes free wifi, a few shops and bars and the benefit of an outdoor smoking area after security! Overall Bristol airport is great, some people complain about the 10 minute max walk to the furthest departure gates, all I can say to that is try Heathrow, Gatwick or Birmingham and the walks are far longer! My only down point is the service in some of the shops was a bit lacklustre but the bar staff were excellent.



BRISTOL INTERNATIONAL AIRPORT customer review :  13 June 2014 by Lorraine Murray    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

I don't usually write bad reviews, I'm not fussy and don't let things get to me. However, I won't be flying from Bristol again. We had to check in at 5am for a 7am flight. The queue to check in was incredibly slow moving, and we stood in it until 6am. Told that our flight was boarding, which I queried, but was told again that it was. So we walked to the boarding gate (a long walk - I can't see why a newish airport should be so badly designed and without travelators). When we got to departures we went straight to the gate as I thought that's what we had to do, although I'd previously planned to buy some water and a newspaper and have a coffee. We went through the checks at the boarding gate, and then stood there again in a queue until we were allowed on the plane at around 7am (late - it seems they had "mislaid" the crew). Once on board there were no hot drinks as they hadn't been loaded. I'm telling everyone to avoid Bristol Airport!



BRISTOL INTERNATIONAL AIRPORT customer review :  4 June 2014 by G Leadbetter    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

My colleagues and I regularly use most UK airports through our business. Our general consensus is the Bristol is possibly the UK's worst airport. Here's why: The airport's poor design (requiring buses for many boardings) leads to overcrowding in departures, worsened by the amount of space used up by the disproportionate duty free shops. Facilities are no way near up to demand with constant queues for the toilets and the Soho Coffee outlet. Example: 15 minutes to get to the from of the queue on 3rd June 2014. The use of Cobus buses for boarding is fine for a Spanish holiday airport but in the UK it's no good. Example: on 6th May 2014 it took me 35 minutes from going through the gate to boarding EZY401 - mostly spent stood on a packed Cobus bus. With 5 minutes in steady rain after getting off the bus. Summary: Bristol has all the inefficiency of a small-town holiday airport with none of the charm.



BRISTOL INTERNATIONAL AIRPORT customer review :  30 May 2014 by H Lawton    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

I have concerns about the checking of luggage at this airport. Something in my hand baggage attracted the attention of the scanning official. My bag was searched and a can of deodorant confiscated because it was 150ml container. Rather petty, but it was my I guess my fault. However he was so pleased with his discovery that he failed to detect other unseparated bottles of toiletries that I'd frankly forgotten about from a previous trip. He missed my partner's liquids completely. What is the point of the baggage search? It should be strictly security related, not pedantic and cursory.



BRISTOL INTERNATIONAL AIRPORT customer review :  26 May 2014 by J Thrush    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Flying from Bristol Airport and dressed smartly to meet our friends in Toulouse. The weather was awful, a heavy downpour of rain and we were required to walk to the plane from the Terminal, then climb the boarding steps and take our place in the queue and at no time were we protected from the elements. Soaked to the skin, we had to endure the flight sat in our saturated clothes. No apology from the staff at the airport or from the cabin crew. I hope we never have to fly from Bristol Airport again when the weather is so unfriendly. I sought an apology from the company responsible for providing this appalling service but they appear to be totally uninterested in the customers comforts. I will avoid Bristol Airport whenever possible.



BRISTOL INTERNATIONAL AIRPORT customer review :  26 May 2014 by P Spence    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Flew into Bristol Airport yesterday and had long walk to passport control interrupted by having to halt our progress while foot passengers boarding a flight were allowed to cross our path to get to their plane, a bit 'tacky' in my opinion. Then the 'scrum' at passport control, several queue lines which merge further on causing friction, 3 control booth's unmanned, non-eu passengers allowed to queue-jump after filling in a form. Most frustrating thing for many people holding the 'newer' chipped passports was the lack of guidance resulting in some travellers queuing for no reason. Passport control's shortcoming's reflect badly on Bristol airport.



BRISTOL INTERNATIONAL AIRPORT customer review :  18 May 2014 by Philip O'Connor    (UK)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

I'm surprised at the negative reviews. I hadn't used Bristol for over a year. I'm at the airport now waiting for my flight. It's a busy Friday late afternoon. Got through security in a couple of minutes, seemed to be plenty of staff, and the ones I dealt with were very friendly and informal.



BRISTOL INTERNATIONAL AIRPORT customer review :  7 April 2014 by J Short    (New Zealand)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I am originally from Bristol so I really wanted an airport to be proud of. Alas the opposite is true. Security simply don't have enough people making the queues long and painful. An under pressure staff makes for a grumpy staff and there was no exception to the rule at Bristol Airport. Once inside I needed to use the toilets but not only are they hard to find, when I did find them they were out of order or so dirty I refused to use them. On the return journey, after a dash across a rain soaked runway we were greeted with customs and security queues as far as the eye could see. Overall a shocking experience and in the future I will avoid Bristol Airport at all costs.



BRISTOL INTERNATIONAL AIRPORT customer review :  26 March 2014 by Graham Fuller    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

We flew from Bristol Airport on the afternoon of 15th March. Having been dreading the experience of security control I was amazed that the officials were positively affable! In view of many previous horrible experiences it was almost disconcerting. Everything else was, alas, the same. A very long walk from the main terminal to the departure gate arriving in time to see the easyJet crew arriving at the aircraft by bus. This said it all. I heard several passengers expressing their annoyance at this. Upon our return a week later another long walk including a flight of stairs.



BRISTOL INTERNATIONAL AIRPORT customer review :  25 February 2014 by T Appleton    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Flew out of the airport at the weekend, again the security Jobsworth's were trying to justify their jobs with aggressive body searches. On return on Sunday pm we landed ahead of schedule at 16.45 and our luggage arrived in the terminal at 17.34, are Servisair not able to cope with early arrivals on a quiet Sunday afternoon? Also the Bus from the plane waited outside the terminal entrance for 5 minutes as there was nobody available to open the entry door! I use the airport around a dozen times airport and it's still a provincial airport pretending to be an international airport.



BRISTOL INTERNATIONAL AIRPORT customer review :  28 January 2014 by P Hancock    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Chequer cars have airport monopoly on taxi services. The front apron removed to limit public access. A new drop and collection point once a free area for 10 minutes now charges, also if over 20 minutes escalates to rip off level. How can people be expected to account for delays of aircraft while picking up? Double red lines on private property are policed by Avon and Somerset also used as airport security, would it not be better to allow the Airport to employ mercenaries saving tax payers money using officers on a private land and letting custom officers have more responsibility.



BRISTOL INTERNATIONAL AIRPORT customer review :  8 January 2014 by Catherine Bailey    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

The experience walking along endless corridors with steps and uphill ramps was the most painful travel experience of my life. I have knee problems which are very painful when walking long distances. I do not use a wheelchair but walk at a slow pace but when proceeding to the departure gate I would have missed my flight if my partner had not taken me part of the way in a wheelchair. You cannot imagine the feeling of distress when experiencing this - never ever again will I travel from Bristol.



BRISTOL INTERNATIONAL AIRPORT customer review :  2 December 2013 by S Thomas    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Nothing good at all about Bristol Airport now - how they can transform it into the most painful experience from 10 years ago goodness knows - hate using it we but we have to use it at least 6 times a year as we have no alternative.



BRISTOL INTERNATIONAL AIRPORT customer review :  25 November 2013 by Roberta Leddy    (France)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

As this was the first occasion I had encountered the 'new' passport arrangements the female security officer with whom I had the misfortune to have guide' me through the procedure was very unpleasant and officious and showed huge irritation and more than a lack of patience (which was evident in her tone of voice and body language) thereby I found her to be extremely rude and rather offensive. Very disappointing to have to complain but the experience left me feeling frustrated, annoyed and very dispirited, is this really the impression you want to convey to both British and overseas visitors! If one is polite then you expect the same in return! If I had not been tired and just wanting to get to Bath then I would have complained in person - but then again I surely should not have reason if the member of staff had behaved in a more professional manner.



BRISTOL INTERNATIONAL AIRPORT customer review :  18 November 2013 by Stuart Adair    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Departed from Palma airport which has escalators everywhere and spotlessly clean toilets every 100 yds. Arrived in Bristol to what felt like a 5 mile hike to get to the baggage collection. There was one single gents toilet en- route, toilet paper all over the floor and no water working to wash your hands. Despite the lengthy delay in actually getting to baggage collection we still had a 15 minute wait before the belt started. I can't see any reason to choose to fly from here again, would rather drive to Birmingham.



BRISTOL INTERNATIONAL AIRPORT customer review :  14 November 2013 by Lorraine Lawrence    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Appalling for people to have to traipse such a long way from plane to terminal building. No escalators/moving walkways but lots of stairs. Always lengthy passport control queues. What really gets my goat is the fact that you have to pay to drop off/pick up as well. If it is to be known as an "International Airport" then it really needs to buck up its ideas.



BRISTOL INTERNATIONAL AIRPORT customer review :  7 November 2013 by Shaun Walker    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Security self scan gates don't work properly. The security Staff seem undertrained and customer service was something to be desired. Not a good experience.



BRISTOL INTERNATIONAL AIRPORT customer review :  7 November 2013 by Mike Price    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Used the airport twice within the last 6 months. Worst experience ever, on both occasions it involved a quarter of a mile walk to board the plane. Same on return journey. Never used to be like this, whoever designed the new terminal should be sacked, no horizontal escalators, I can't imagine how old people cope.



BRISTOL INTERNATIONAL AIRPORT customer review :  23 October 2013 by N McCrae    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Bristol is a functional regional airport. It operates on the same economic model as low cost carriers. If you want a service, such as a trolley, you pay for it. In the same way that if you want to put your bag in the hold you pay for it. I have travelled through Bristol countless times over recent years and have always found it to be efficient and comfortable. Yes at peak times in the mornings the terminal can become crowded and that can be a pain, but again if it troubles you that much you can pay to go into the Aspire lounge. I wonder how many of the moaning commenter's have extensive travel experience? Some of the walk times at Heathrow and Gatwick are far longer than the 5 minute walk from the west apron and all airports charge for drop off now. What service do people expect if they've paid £45 to fly to Europe? If the airline is charging that; what cut do you think the airport is getting? Ryanair pays the airport virtually nothing in landing fees. That's why they make up revenue elsewhere. You get what you pay for. You aren't going to have a world class airport like Changi or Dubai when it is only served by low cost airlines. If you want luxury fly business from Heathrow, but then again you will have to pay a premium for it! I think we are lucky to have a local airport with so many connections, cities like Cardiff would kill for the network Bristol has.



BRISTOL INTERNATIONAL AIRPORT customer review :  19 October 2013 by Peter Cullen    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

After my review in July I flew four more times to or from Bristol in the summer, each time the flight departed from or arrived at a gate on the western apron, necessitating at 350+ metre walk, meanwhile every aircraft parking spot in front of, or adjacent to, the terminal building was empty. I sent an email to the airport politely asking why this happens as it seems inefficient on a number of levels and inconveniences passengers for no apparent reason. Two weeks have passed and no reply, I assume there is no rational explanation. It also indicates the indifference with which the airport's management appear to regard their customers. For all this, I am not entirely negative about the airport, I have never encountered rude staff at security or border control as mentioned by others, some appear rather bored and disinterested, but to be honest it is not the most exciting job, however they have always been polite. My opinion remains that Bristol is an acceptable airport let down by poor management whose only interest is maximising revenue at any cost.



BRISTOL INTERNATIONAL AIRPORT customer review :  8 October 2013 by Robert Nash    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

This is my local airport and I am ashamed of it. The latest changes have made the travel experience worse. You start off with a crowded drop off point that also doubles as a collection point and it just leads to chaos. The drop off point should be near the departure zone as most people being dropped off are going to catch a flight. You then start the first long trek with your luggage and perhaps children. If your unlucky your operator (Thomson) has a sign at the check in desk stating all flights which will then guarantee you standing watching people queue jump as their flight is boarding before yours (we stood for 45 mins watching this). Then you negotiate the security section which can either be straight forward or another stressful windup. I managed to get my belt, camera, wallet, coat, keys and travel bag back pretty quick but I was puzzled where my shoes went. I stood waiting for 5 minutes and they just disappeared whilst even more people passed through. The next windup came as we had to walk through duty free shops and stalls which seem to be taking over where there used to be more seating and refreshment area. We had booked to wait in the Service Air lounge which had now been relocated since last year. Another disaster but I will take that up with them. Now this is where it gets stupid. Your gate is announced on the departure screen and you could start one the longest walks of you life in a small airport. We walked for ages along an upper corridor to find the gate. We then negotiated about 30 steps to a holding area which was packed with our fellow Thomson 757 passengers (about 233 people). So this whole new building protect left us walking along distance, negotiating stairs and still walking out over the airport apron to queue in the elements onto the steps of the plane. The return flight was just a rerun of the out bound experience. Out of the plane, down the steps into the rain, the walk across the apron, up the 30 steeps, and the walk that felt I was going suddenly to appear at Bristol City center. I really felt for those fellow passengers who had any difficulty walking or those with young children (as you hand in your pushchair and don't get it back until luggage reclaim). Judging by the other passengers 2 to hire a luggage trolley must be a joke as they were more than likely free where you flew out of your departure airport. Air travel is supposed to become better! Come on Bristol start thinking about your customers and get it right!



BRISTOL INTERNATIONAL AIRPORT customer review :  8 October 2013 by Mark Thomas    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

A place where the customer is simply gouged! Extremely poor access - small roads and no motorway access. Rip off car parking prices where your car is parked in badly lit and sign-posted areas. In the terminal you are again expected to stand around as the place when busy has hardly any public seating as it has been given over to Duty Free and other retailers who are allowed to charge what they want. Plus who else puts a large Starbucks in the middle of the concourse and builds a new gate system that is about a quarter of a mile long with no traveling escalator. It is dreadful when you see elderly people struggling after a long flight to walk all that way. As other people have commented many of the security and staff have a real "job's worth" attitude towards the people who ultimately pay their salaries - the customer - I find they are often the most officious of airport staff I have come across and I travel a lot around the world. The passport arrangements are regularly farcical as the queues build - absolutely no chance they will take away some retail space to provide more space for the paying customers.



BRISTOL INTERNATIONAL AIRPORT customer review :  1 October 2013 by Paul Higgins    (UK)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

I fly a lot and flip between LHR and BRS. I've used BRS quite a few times in the recent weeks, using both low cost and national carriers. Car parking costs are in line with other airports, security no issue (I was expecting a long delay for a midweek 06.30 flight but was through in no time at all). I have never found security staff anything other than pleasant and professional. Returning - again no issues through passport control, there was a queue, all desks were staffed and the queue kept moving. It compares more than favourably with other regional airports across Europe. I'd like to make an observation on other largely negative comments about walking time to gates and irritating charges for trolleys and car pick up. Probably 80% of the airports landing fees revenue is from low cost carriers who are not prepared to pay for frills, including moving walkways and air bridges. Even at airports with these facilities, the likes of Easyjet and Ryanair end up in a basic terminal, and/or one far away from the main entrance, and when you get to the gate you can still be bussed to the plane. Don't blame the airport for providing only what the majority of their carriers are prepared to pay for.



BRISTOL INTERNATIONAL AIRPORT customer review :  16 September 2013 by J Denning    (UK)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

For a small regional airport has a surprisingly modern spacious terminal. Big enough to provide decent facilities while still retaining the small quick and relatively painless experience of a small airport (any airport these days involves some element of hassle!). The gate was a fair walk but no worse than most airports, and the flight was called in plenty of time to get to the gate without feeling rushed. Process on return was just as good - 20 mins from touchdown to being in my car having collected my baggage is pretty good.



BRISTOL INTERNATIONAL AIRPORT customer review :  13 September 2013 by G Santinni    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Worst airport on the planet by a mile. Extreme charges to drop people off, rip off charge for trolleys, been to 8 different airports this year and this is the only one with a trolley charge. Security takes an age, I was clean shaven when I joined the queue and had grown a beard by the time I was clear. Very long walk to gates for elderly and young children. Flights are expensive compared to other UK airports. I use as a last resort and I'm local.



BRISTOL INTERNATIONAL AIRPORT customer review :  21 August 2013 by Stuart Barman    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Expensive taxi journey to get to the airport. Only the airport taxi service is allowed to drop you off near the airport. Drop off and pick up costs 1 each time. Rip off trolley charge to take your bags 30 yards from the drop off point. If you use the airport parking, this is more expensive than many of the flights. Long queue to get past security. Staff are rude. Once inside there is nowhere to sit. The departure gates are next to the shops, you cannot get to the shops as they are blocked by people queuing to depart. There are only about 3 places to eat. LDeparture gates are miles away, so once you have cleared the security checks you have to run to catch the plane! Once you have reached the departure gate it is handily down a flight of stairs so you have to struggle with your cases and prams down a cramped staircase. Once in the departure lounge there are approximately 20 seats for 150 people. Returning to Bristol is a horrendous experience. You will be dropped miles from security. People will be running for the exit to try and beat the queue! The final security gates are a nightmare. When you finally clear security and get your bags you will arrive in the airport foyer which is tiny and cramped. If you have forgotten to book a taxi you must then join another queue. The taxi then joins the rush hour traffic. Avoid if possible.



BRISTOL INTERNATIONAL AIRPORT customer review :  15 July 2013 by G Fuller    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Security and walking distances to departure gates are unacceptable. They reflect a business which is run entirely on the basis of making money. Similar comment can be made of charging for airport trolleys and for picking up and dropping off.



BRISTOL INTERNATIONAL AIRPORT customer review :  11 July 2013 by T Sochanik    (UK)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

Pick up and drop off are a nightmare. You have to use their (chargeable) drop-off parking. Short stay parking - what a rip-off. Flight 40 (to Poland), Parking 60 - Bizarre - how much does a piece of Tarmac really cost? On arrival (from Crete) - yes, have used this airport more than once - we had to walk what seemed like miles. A travelling floor might have helped those less able citizens who found it a struggle! I'm sure Bristol could do better!



BRISTOL INTERNATIONAL AIRPORT customer review :  11 July 2013 by S Clare    (UK)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

I use BRS several times a year and it's fine. Security on the way out generally takes no longer than other airports and baggage delivery on arrival is usually pretty timely. I'd have to agree with an earlier comment regarding use of stands, aircraft seem to park past unused stands quite regularly and I grapple to see the logistical reasoning behind this. However on another comment (posted today) you'd struggle to pay 27 for parking, and even so, why would anyone living 10 minutes away from the airport choose not to get a taxi?



BRISTOL INTERNATIONAL AIRPORT customer review :  10 July 2013 by A Pittman    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Same comments as most on here -it's a disgrace. We only use it because we're only 10mins away. They've moved the free pickup and drop off point from adjacent to the terminal to 1/4 mile away down a steep hill so they can now charge for the former one. If you want to get through security in less than half an hour you have to pay extra for that too. They've taken out seats in the departure area to turn the space into a shopping mall so you have to stand waiting for your flight to be called. You then have to walk up to 1/4 mile to a gate with no escaltors/travelators and then stand for around 20mins in an area where there are 20 seats for aircraft carrying upwards of 150 passengers. The car parking charges are outrageous-we were recently charged 27 for a day and then had a credit card surcharge slapped on top of that with no warning.



BRISTOL INTERNATIONAL AIRPORT customer review :  8 July 2013 by P Cullen    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

I have used Bristol 6 times at various times of the day in the last few weeks. Departures have generally been quite good with queues for security no more than 5 minutes, seating can be crowded, particularly early morning, but there were always some places. Flights, particularly from the western apron, are called early. Arrivals were not so good but just acceptable, the passport readers were working but very slow - at least once it would have been quicker to queue to see an officer. My main gripe is the misuse of resources, my last arrival was typical: the aircraft was parked at the far end of the western apron giving us a 400+m walk to the terminal building (they do at least advertise the distance). As we walked along we saw at least a dozen aircraft parking spaces closer (including 3 in right front of the terminal), none of which was being used. Surely a more efficient use of space that would make customers' lives easier is a relatively easy thing for management to achieve? Also, why do you have show your boarding pass to buy a newspaper? WH Smith, if you want reduce the queue just be sensible.



BRISTOL INTERNATIONAL AIRPORT customer review :  31 May 2013 by C Sparks    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

We live 10 minutes from the airport so try and use it when we go away on holiday/business. I also have to pick up people frequently. Here are my issues: 1. The free short stay parking is at the far side of the airport, forcing you to pay for up to 20 mins drop off/pick up. 2. Pay for a trolley. 3. Insufficient security staff at busy times. We've waited 45 minutes at times. 4. No water fountains. They want you to pay 1.50 for a bottle of water when you come through to the baggage reclaim area after a flight. 5. The final straw was this morning. We arrived at 5am after a flight from Florida. Our airplane "parked" at the furthest gate possible from the baggage reclaim/customers so we had a long walk and most people had young and very tired children. We cleared customers swiftly but then were told that for operational reasons we'd have to wait 30 minutes to receive our baggage. 6. On top of this, next year Thomson will no longer be flying from Bristol to Sanford (Florida) because Bristol Airport charges them too much.



BRISTOL INTERNATIONAL AIRPORT customer review :  15 May 2013 by H Ruddle    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Normally okish but yesterday was a shambles at security, 40 mins to get through, people in danger of missing flights etc. Problem seemed to be a scanner out of order but the staff did nothing to reorganise the queues or inform passengers, just left the affected very long queue standing there in ignorance. And when it was pointed out to staff that people were in danger of missing flights, the response was a shrug and "well you should have got here earlier then". Dreadful customer service and attitude. Also parking charges are a rip off, short term is £ 3.50 up to an hour or 6.50 if you stay 1-2 hours, easily done when meeting someone. Or 1 just to drive through.



BRISTOL INTERNATIONAL AIRPORT customer review :  25 February 2013 by K Jones    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

It's a disgrace to charge for dropping off - often, you're not even going to be there long enough to switch the engine off. Rightly or wrongly, I pulled up to drop my sister off just before the drop off zone - no double yellow lines, no signs to say you couldn't pull over there, and I wasn't causing any obstruction. Having dropped her off, I thought I'd take the opportunity to remove my coat before continuing on my way. Suddenly there's a loud rapping on my window and an official shouting at me 'Move'. Surprised by his aggression, I said I was about to leave. His reply: 'Move, now'. Most unpleasant. The police don't speak to people like that, and neither should jobsworth airport officials.



BRISTOL INTERNATIONAL AIRPORT customer review :  17 January 2013 by D Hubbocks    (Spain)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

I have noted other negative comments about this airport and agree, my review is about the manner we were screened during the security process. We are both older people, my wife having undergone a knee replacement needing the continual use of a walking stick. My wife went through the scanner and as usual it reacted. I can describe it no less than they pounced on her demanding that she go through a thorough security check, she was treated without due concern for her condition, and kept standing unaided for more than 20 minutes - her requests for the return of her walking stick were refused continually being told this was 'Procedure'. I went through and I had forgotten a small magnetic glasses holder in my waistcoat pocket and the scanner reacted to that. My belongings were searched, I became extremely unhappy at the way he was conducting himself. We were treated from the start as though we had done something criminal, that we were guilty of something. We both totally understand the need for security, we would be foolish to suggest otherwise, it was how the staff applied the security measures that is at fault. We have passed through innumerable airports in our lifetime never have we been subjected to such 'jobsworth' attitudes and a lack of respect and empathy shown towards older people. I doubt we will ever fly via Bristol again.



BRISTOL INTERNATIONAL AIRPORT customer review :  11 January 2013 by Michael Dickinson    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Bristol Airport has been a wonderful friendly, easy to use and cheap airport. Why on earth has the practice been introduced of charging 2 for the use of a trolley? Especially as the drop-and-go car park has been re- sited so far from the terminal building that anyone being dropped by car with, for example, children and luggage, not an unusual set of circumstances, will need two trolleys. Bear in mind that for some travellers, a private car remains the only way they can get to the airport economically.



BRISTOL INTERNATIONAL AIRPORT customer review :  11 January 2013 by C Hart    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

No free passenger drop-off area. Cost me 1 for less than one minutes parking, didn't even switch off the engine. Passenger pick-up was worse. By my watch I was still inside the 20 minute window but was charged 3 at the barrier. That's 3 for 20 minutes parking! No free luggage trolleys. This airport fleeces the traveller at every opportunity. Returning to Bristol from foreign airports which are efficiently run and who try to provide a service to their customers is embarrassing.



BRISTOL INTERNATIONAL AIRPORT customer review :  25 December 2012 by P Cullen    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Departed mid morning on a weekday and returned Sunday afternoon, both painless with nothing really to criticise, all systems functioned quickly and efficiently. As a regular user, it is clear that the number of flights from Bristol this winter is down on previous years and the summer months and while I am sure the airport's management are concerned, it has benefits for passengers - queues are short and facilities adequate. There is still the long trek to/from the western departure gates, but on this occasion I was lucky our aircraft was close to the terminal.



BRISTOL INTERNATIONAL AIRPORT customer review :  23 December 2012 by J Taylor    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Flying from Bristol to Tenerife we had a late morning flight, check in was a bit busy but got through quickly, check in desk staff were friendly and security staff were also very nice, duty free was busy but had good facilities (needs to be extended.) A long walk to gate and was very busy but flight staff were polite. I will look forward to flying from Bristol soon.



BRISTOL INTERNATIONAL AIRPORT customer review :  26 November 2012 by S Oxley    (UK)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Bristol is my local airport and I like it very much. If you want a good long walk, ridiculous waits and rude staff try Paris or Geneva. If you want lack of seats, basic amenities and rude staff try Spain, Barbados or Acapulco. Bristol is a lovely airport with little wrong with it. I make a point of travelling Easyjet when I can.



BRISTOL INTERNATIONAL AIRPORT customer review :  19 November 2012 by G Brownlie    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

One pound charge for drop off is unacceptable. Non-refundable two pound charge for use of a trolley is theft. Lack of seating and restricted room when removing and donning items of clothing is unacceptable. There must be some way that consumers can fight back against this treatment that we, as customers remember have to endure. Maybe we need more airports to create real competition.



BRISTOL INTERNATIONAL AIRPORT customer review :  5 October 2012 by P Higgins    (UK)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Travelled to airport using public transport for midweek morning flight. Arrived at terminal 7:30 am. There were no hold ups on the road. I used online check-in so went straight to security. Absolutely no queues at security. Returned on Friday evening, only one person in front of me at passport control, all scanners and manual checking stations were open and working. Using only hand baggage, no further delays, and used taxi to get home. All in all, both ends of the trip couldn't have been better.



BRISTOL INTERNATIONAL AIRPORT customer review :  8 September 2012 by P Higgins    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

I travelled to the airport by train/bus. Everything was on time and the bus dropped me off directly outside the terminal entrance. Travelling on early after noon flight there were very short queues at security, the security staff were positively friendly and helpful and guided me to the shortest x-ray line. Bristol compares very favourably, and in many cases has far more facilities, with many of the other regional airports I've visited in other European countries. I downgraded the faculties based on seating arrangements which are not ideal (sat in corridors effectively), but again, these compare favourably with other regional airports. I have an early morning flight in 2 weeks.. It will be interesting to compare experiences.



BRISTOL INTERNATIONAL AIRPORT customer review :  7 September 2012 by N Tregoning    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Once again, I subjected myself to the most charmless security staff on the planet. I have used this airport on numerous occasions and the staff are dreadful - rude, non communicative and surly. I was summoned by the beckoning finger for frisking and the lady who performed the operation said not one word and had a surly face. She took my shoes and after frisking I had no idea where they had gone. Despite loudly asking my husband where they were no one offered one iota or help or advice. Luckily my husband had seen them reappear. I claimed them and we beat a hasty retreat. If anyone from Bristol Airport reads this I would suggest you invest in some customer relations training for your staff as must of them seem to have had a charisma bypass. I will not use this airport again unless there is no other option.



BRISTOL INTERNATIONAL AIRPORT customer review :  29 August 2012 by C O'Neill    (UK)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

I found this to be a pretty ok airport all around. It felt open, clean and accessible as a place to be utilised. I used it last year when travelling to Glastonbury. The process from start to finish was all matter of fact and done with flowing efficiency. When we spent most time there (returning home) it was a quiet time on a Sunday evening, so I'm not sure how they cope during busier times. Almost too much so, at times we were wafted through without the usual glare of strict attention that you get when travelling through airport security. Airside there is a good range of shops and places to eat, that despite the quietness of the airport were all open and offering their full range of services. So overall a good experience, the relaxed atmosphere which as I say may have been specific to the time of our visit, was great, but could appear to cross into indifference or apathy if not careful.



BRISTOL INTERNATIONAL AIRPORT customer review :  20 August 2012 by Kevin Tozer    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

This is a functional airport, but such poor service leaves a very sour taste. 2 for a trolley, who needs them, families and the elderly, precisely who can't afford them. No longer allowed to check bag weight at the check- in, now required to pay 1 per bag to check its weight. 1 for clear plastic bags, they do not like you to use your own. 1 minimum charge to drop off or pick up, although they have been so generous, they have a 10 minute free car park, but where is this mysterious car-park? It's a 10 minute walk from the terminal! I've written a letter of complaint about the parking charges only to be told other airports are doing it so that's ok! Why can they not give 20 minutes free and charge after? So many more people are just dropping off on the road outside and blocking the flow of traffic which I would now heartily recommend.



BRISTOL INTERNATIONAL AIRPORT customer review :  15 August 2012 by J Patience    (France)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Travelled to France with elderly friend who had reduced mobility. We booked special assistance and it was indeed special, kind, efficient and well organised service. So different from my last experience at this airport with my grandson.



BRISTOL INTERNATIONAL AIRPORT customer review :  15 August 2012 by J Patience    (France)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Last year I travelled from Bristol airport with my 5 year old grandson. Unknown to me he had added a pair of flimsy toy handcuffs - his latest and favorite toy. The woman in charge of the security x-ray machine opened his hand luggage and promptly took the handcuffs. My grandson burst into tears and was inconsolable. She gave him no explanation, no apology for taking his toy, showed no compassion and continued with her job, much to the distress of other security staff and passengers. I complained to the airport authority, who apologised but did not replace the toy.



BRISTOL INTERNATIONAL AIRPORT customer review :  13 August 2012 by K Painter    (Czech Republic)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

So once again, my annual trip to visit my family. I arrived from Prague at about 23.30 and we were bussed to the arrivals area. I was quite amazed as the machines were working and I was able to clear customs in a few minutes. My sister picked me up – she still had to pay a pound for driving into the pick up / drop off area where I jumped into the car and we were away in two minutes. Return trip was not as enjoyable. I had bought some small items for my car and let the check in guy know that I wanted to go to the separate scanner just in case there were any problems. He misunderstood my English and proceeded to put a red “firearms” tag on my suitcase. I explained to the officer and once again he had real difficulty understanding me. So now the rush to the loading gate, a complete nightmare, I am not “disabled” but have great difficulty walking any more than 100 metres without being able to sit down and have a rest for a minute. The sign telling me that I had only 300+ metres to go didn't help at all, and by the time I reached the top of those steep stairs down to the loading gate I was in agony. Until they do something about this, I will down mark this airport.



BRISTOL INTERNATIONAL AIRPORT customer review :  8 August 2012 by Eric Porter    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

A regular user of this airport flying to Dublin and Edinburgh to visit family with our 1 year old Son. Can only echo what other have said re: Drop off parking charges, trolley charges, Long term parking prices and poor gate facilities. My partner has travelled alone with our son and she has arrived many times juggling a baby, a buggy, a suitcase and cabin baggage, only to find she has to pay 2 for a trolley to get the 20 yards or so to where I am waiting and can carry bags. This non refundable fee is taking full advantage of elderly, less able passengers especially those travelling with children and especially pregnant women travelling alone. It is cynical profiteering to prey on these people who have no choice but to use a trolley.



BRISTOL INTERNATIONAL AIRPORT customer review :  1 August 2012 by Roy Carpenter    (Portugal)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

I am a frequent user of Bristol airport and some things have improved and some worsened over the past year. Car hire is a nightmare with the reception being a long walk without cover from the terminal and the car return is now about 100 yards from reception. I queried this with Hertz and they apologised saying it was an airport authority ruling about which they were not happy. Security is now vastly improved with friendly staff and more machines with an impression of thoroughness (they always query and thoroughly check my medical equipment). This last time I used the Executive Lounge and although the snacks are minimal there is a reasonable selection of alcoholic, non-alcoholic, hot and cold drinks. A receptionist who, noticing that I was limping, escorted me the quickest way to the boarding gate, took me to the head of the queue and notified Ryanair staff of my problem. They also were very considerate and allowed me to sit in one of the 'keep empty' rows so I could put my leg up en route.



BRISTOL INTERNATIONAL AIRPORT customer review :  27 July 2012 by K Edward    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

The entire thing is a farce from start to finish, firstly the parking charges for a short stay. Security is a total joke. Travelling with 2 small children I had to scan the boarding passes for each person separately and walk through separately waiting each time for the gate to close and scan the next pass, with 3 bags of hand luggage and 2 kids it would have been nice for the staff member who simply stared blankly at the obvious drama unfolding. Once at security they only had one scanning machine running and wanted me to walk through leaving my items in the belt to go through, anyone should understand this is totally unacceptable as leaving my now unscanned mobile phone, wallet, keys, laptop, bag next to unknown people who could tamper with them. Once my bag went through they pulled everything out of it and swabbed it all with some sort of device and never explained what was going on, just asked me to open each compartment of the bag. Delayed me by 30 minutes, no apology or explanation. Will never use this airport again, just isn't worth the hassle.



BRISTOL INTERNATIONAL AIRPORT customer review :  10 July 2012 by Oliver Thomas    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

About 8 miles outside Bristol, only accessible via a network of A roads and country lanes. No motorway access or train station and only a very poor (and expensive) bus from the centre of Bristol. Add to that expensive parking with an unreliable shuttle bus and you have the perfect recipe for a stressful journey just getting to the airport. Unfortunately the stress does not stop when you arrive: The terminal building is poorly designed with lots of narrow and steep steps to negotiate for elderly and disabled people or (like us) families with young children. Customs queues (on arrival) are always very long and slow and over-fastidious (Why do you need to give everyone the 3rd degree for an internal EU flight). You have to pay 2 for a baggage trolley (not refunded). I've flown many times from this airport and not once have I been even remotely satisfied with any aspect of the experience. As a Bristolian, and after having extensive experience of other European airports, both large and small, I am ashamed that this airport is the first experience of the UK and Bristol that many foreign visitors have to endure. It is high time the airport operator and the local authority got their act together, updated the terminal, built a dedicated motorway junction on the M5, and maybe even a dedicated rail link while they're at it. Bristol is a major UK city and it deserves better.



BRISTOL INTERNATIONAL AIRPORT customer review :  29 June 2012 by Peter Cullen    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

An early morning departure was not as bad as I had feared; security queues were short and staff helpful - ten minutes from parking my car to sitting in the departure lounge. Seating was adequate when I arrived, but not about 15 minutes later. Arriving late afternoon was very easy with no queues at immigration. I recognise some of the complaints from others are valid, I heard several people complaining about the 2 charge to use a baggage trolley and sympathise (fortunately I had hand luggage only). Yes you do have to go through the 'Duty Free' shop after security (as in many other airports), but you do not have to stop - I never do. As a regular user I feel that Bristol is slowly improving (as it needed to).



BRISTOL INTERNATIONAL AIRPORT customer review :  5 June 2012 by T Ingleton    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

The great thing about Bristol airport? It's local, saving a long trip. Also the range of destinations isn't bad. But parking is expensive, security queues are often so bad people are forced to pay for 'fast track security'. Far too many narrow stairs for families and the elderly or infirm to negotiate. Forced to walk through a large shop to get to the departure lounge (I wonder why). The lounge is very cramped and crowded - there is seating away from the main lounge, but most people don't know or don't want to risk being in the wrong place when their gate is announced. Why are the queues so bad for check-in, security and passports? The airport knows what planes are scheduled and how big the planes are and could plan properly. It just looks like everything was thrown together in a hurry. As for bussing when there are free stands you could walk to - what's that all about?



BRISTOL INTERNATIONAL AIRPORT customer review :  29 May 2012 by John Clift    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Senior airport management here should be told that a gormless security individual shouting useless instructions at the poor passengers trying to get through security is only making a rather tedious process even worse. Like all others commenting about the place its only saving grace is it is quicker to fly from here than Heathrow. Facilities are poor even on a Sunday morning after the early rush. Extortionate charges for everything in the place. And yes those use less biometric passport readers never work as they are hardly open and when they are a dismal failure. An awful all round experience.



 


 

PAGE

1 2 3 4
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 






top

back to top


Bristol International Airport Reviews and Bristol International Airport Passenger Opinions about Bristol International Airport standards


| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2012  Copyright Skytrax