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Boston Logan Airport
6.5 out of 10  6.5 out of 10
67 reviews

 



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BOSTON LOGAN AIRPORT customer review :  11 June 2014 by A ODea    (USA)

Rating : 0/10

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Recommended

I have been flying weekly for the past 20 years. Logan Airport is the worst airport I've used. The Airport ramp from 93 is constantly being closed in the morning forcing the traveling public to weave through side streets to South Boston where detours are never posted, the TSA Screeners are among the rudest, dehumanizing persons, the lines at security are long and disorganized, the parking is expensive and limited. Add to that Airline terminals, especially recent ones are not well marked on signs.



BOSTON LOGAN AIRPORT customer review :  20 April 2014 by James Williamson    (UK)

Rating : 3/10

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Recommended

Arrived from Tampa en route to Glasgow via Keflavik. No signage from domestic to international. Walked outside for 10 minutes and found international. Then had most obnoxious security I have had anywhere including Asia and Eastern Europe. Hopefully will not transit through Logan again.



BOSTON LOGAN AIRPORT customer review :  14 January 2014 by D Witman    (USA)

Rating : 0/10

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I hate Logan Airport, but we had to take it for this last trip. It's one of the worst airports I have ever been in. Traffic, logistics, crowd management, security lines, everything cramped and insane. All bad. Whenever we can, we travel out of Manchester, HY, Providence, RI or even Hartford, CT - anything to not have to go in to Logan. It's a nightmare just trying to get there, but when you do finally arrive, it makes the hellish drive in seem like a walk down the yellow brick road.



BOSTON LOGAN AIRPORT customer review :  13 January 2014 by Josh Morrison    (USA)

Rating : 8/10

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Experiences can vary here, as wait lines can be long depending on the time of the year. Personally, I've never had any real issues here, though know people who have. There are some decent amenities to keep you busy, and plenty of bars/restaurants in all terminals, I believe. Flown domestic and international to and from this airport.



BOSTON LOGAN AIRPORT customer review :  2 September 2013 by C Luca    (USA)

Rating : 9/10

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BOS-FCO, Terminal E, 29 July 2013. Check in was very fast. Security at the airport only took around 5-10 minutes. The departures level at Logan is very nice. There are many food options and facilities of your choice with many spectacular views of the planes, gates and runways. A lot of seating near all gates. Boarding to Rome took around 15 minutes. FCO-BOS, Terminal E, 22 August 2013. Arrived at Terminal E on time from our flight. When got to US Customs, it was very busy but only a few desks were available. Took around 15-20 minutes. Then, we see this big line of people in a zig zag line to get to the arrivals level. Many passengers were frustrated with the crazy line. It went by fast though and we finally exited to the Arrivals level. Was very clean and was happy to be back in Boston.



BOSTON LOGAN AIRPORT customer review :  19 August 2013 by J Smith    (USA)

Rating : 5/10

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Recommended

The security lines are very long and you have to go out and be re-screened at each terminal. Airlines have people in the area trying to help. TSA could care less. Typical government bureaucracy.



BOSTON LOGAN AIRPORT customer review :  29 May 2013 by M Paterson    (UK)

Rating : 3/10

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Recommended

Arrived terminal A from Heathrow on 16th May at midday to be met by 40 empty immigration desks. (One opened to process the crew) by 12.30 still no staff, by this time another two planes had arrived (Toronto and Amsterdam) the lines getting longer, still no staff! About 13.00 a couple of staff made an appearance making a big show of unpacking their coffee flasks, logging on etc, no eye contact at all. By 13.30 a few more appeared and went through the same routine. Roughly 13.45 they started to process passengers with usual surly attitude. I have never met such a bunch of disgruntled didn't want to be there employees in all my travels both civilian and military.



BOSTON LOGAN AIRPORT customer review :  28 May 2013 by J Knack    (USA)

Rating : 8/10

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Recommended

We connected through Logan from BWI to Dublin and on the return. No problems, but it is odd that when changing terminals you have to leave the secure area and go through security again. That said, the airport is clean, has a great wine bar, and a good number of food choices. There was a long security line on the return leg, but it moved quickly.



BOSTON LOGAN AIRPORT customer review :  27 March 2013 by D Sengupta    (India)

Rating : 7/10

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Recommended

Have used this airport multiple times in the last few months, and think its definitely one of the easiest to use airports in the United States. Other than the really long lines for security checks, there isn't much wrong with the place. Much cleaner and brighter than most of the older airports, better connected to the city (free bus service on arrival!) and tons of food options.



BOSTON LOGAN AIRPORT customer review :  19 March 2013 by C Binhammer    (Canada)

Rating : 9/10

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Recommended

We flew through Boston Logan en-route to Toronto. By far the friendliest staff we have ever encountered and very helpful. Never before had a customs agent greet us by name and inquire about our holiday. Excellent meal at the airport as well.



BOSTON LOGAN AIRPORT customer review :  13 February 2013 by Pontian Hotz    (Switzerland)

Rating : 6/10

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Recommended

I used Logan Airport every year when I return back to Boston from Vacation. I fly a direct flight from ZRH- BOS. The forms you get at the airport are sometimes very frustrating. The Immigration Services Employees are indeed quite sarcastic and rough. But the Baggage came quite fast and quick. The return to Switzerland was quite bumpy. The security screening took ages and we were standing in line which filled a part of the terminal. Airside was also quite basic with not much to do. A big plus point is the view from the terminal. You can see traffic outside and the boats sailing and cruising next to the airport. That helped to forget to be angry at the poor WIFI connection.



BOSTON LOGAN AIRPORT customer review :  26 November 2012 by Paul Whiteley    (UK)

Rating : 6/10

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Recommended

Landside was fine. Used the water taxi service from Rowe's Wharf to the Transportation Dock and then the courtesy airport bus to Terminal E, which was fine. Check-in, Immigration and Security was polite, friendly and efficient. However, the paucity of drink/food outlets air-side was dire. Other than the excellent "Vino Volo", there was a sandwich place and a Sbarro's. No other sit-down drinking/eating facility.



BOSTON LOGAN AIRPORT customer review :  6 July 2012 by E Hardie    (USA)

Rating : 6/10

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Recommended

Flew into BOS on JetBlue. Surprised at how much better the airport has become in the last few months. The airport always seems to be working at becoming a better airport, which is good, but that means a lot of construction. The airport was quick and easy except for the rental car place. It was a long bus ride, but the hard part was getting out of the parking lot. Other than that, Boston is proving to be a wonderful airport that I hope to fly into and out of again.



BOSTON LOGAN AIRPORT customer review :  29 May 2012 by John Pierson    (USA)

Rating : 8/10

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Recommended

We live near Boston and fly in and out of it frequently, on a combination of national and international flights. All the negative reactions do not reflect our experience. We particularly like the speed with which we can clear immigration and customs. Transportation to the "T" (subway) is efficient. International departures can be busy and the lines not well observed at times. We have always found the people helpful and friendly.



BOSTON LOGAN AIRPORT customer review :  8 May 2012 by P Lolschou    (USA)

Rating : 1/10

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Recommended

Worst airport - bring hiking shoes for long walks between terminals, bring patience for slow security scanners, bring a GPS to compensate for poor information signs and monitors, bring earplugs for screaming security personnel (that's everywhere in domestic airports these days).



BOSTON LOGAN AIRPORT customer review :  30 April 2012 by E Biafore    (USA)

Rating : 5/10

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Recommended

Flew BDA-BOS-DTW with a 3 hour layover in BOS. For a major airport, facilities very basic. Eating places limited to a couple of fast-food places and restaurants with very, very limited menus. Other than that, airport was clean and staff were okay.



BOSTON LOGAN AIRPORT customer review :  7 March 2012 by J Fissore    (USA)

Rating : 3/10

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Recommended

Boston Logan basically has the facilities, services and operations of a regional airport whilst serving a major metropolitan area. Good attributes include the airport's proximity to the city, the array of kiosks, the ease of walking around and finding your way and quite good eating options. All that aside, this airport is gruelling and disturbingly bad. The shopping experience is sub-par, the airport is dirty, restrooms are hard to find and the selection of destinations/flights is actually quite poor. These are nothing compared to the staff. Whether it the sarcastic, rude customs officers, disgruntled employees who will not want to help you. Overall, a pretty disappointing airport.



BOSTON LOGAN AIRPORT customer review :  15 February 2012 by David Jones    (Spain)

Rating : 6/10

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Recommended

Arrival at Terminal E was ok with a 20 minute wait for immigration. Excellent connections to get to the city. Departure Terminal B, departure lounge is like a fast food court. TSA brutal, making sarcastic remarks and making fun of passengers. They seem power crazy and are quite intimidating. I was berated for asking a question with the agent telling me off for speaking to him whilst he was checking the screen. There was nobody else to ask and they pause it often enough so could he not have done that then? Great time in Boston but marred by TSA on departure.



BOSTON LOGAN AIRPORT customer review :  3 January 2012 by Evan Hardie    (USA)

Rating : 5/10

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Recommended

Driving to the airport was a nightmare and the rental car place is too far away. The roads at the airport are confusing and getting in and out is very hard. The security is the worst part. It took practically forever to get through and we got to the airport 75 minutes ahead of time. We were running to the gate. The only positives were the stores and food court and the people at the rental car facility were very nice and helpful.



BOSTON LOGAN AIRPORT customer review :  21 December 2011 by S Triantafyllou    (USA)

Rating : 3/10

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Recommended

Rude, invasive customs officers always making sarcastic remarks, and always with a "suspicious" attitude towards everyone. Overall airport is accessible and features some decent restaurants. Sub-par duty-free, long waits at check-in, security, and baggage claim as well as customs. Overall if Newark can handle many more passengers in a much more humane fashion, Boston should start thinking about changing policies.



BOSTON LOGAN AIRPORT customer review :  3 December 2011 by L Rupert    (USA)

Rating : 2/10

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Recommended

Security queue was long and agents rude. They found an empty water bottle on a passenger and instead of allowing him to throw it away sent him to the back of the line. They called one of our party for further screening and they yelled at me for not moving my bags (I have a fractured spine and use a cane). When I said I was disabled, I had 3 people offer me a chair to sit and watch my bags. The bags were blocking up the conveyor, so I asked if one of them could put them on the ground, they ignored me, apparently they may not touch your bags after they've inspected them? There was in general a lot of snarling, crankiness and rudeness from the staff. Airport operated shuttle was packed and grimy, airport in general was not the cleanest.



BOSTON LOGAN AIRPORT customer review :  17 November 2011 by L Bateman    (USA)

Rating : 5/10

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Recommended

Immigration agents appear to be disgruntled and are taking it out on the travelers. Horrible line management and understaffing of lines while multiple agents make a big display of leaving for the day.



BOSTON LOGAN AIRPORT review :  29 August 2011 by Derek Lightfoot (UK)

Customer Rating :  4/5

4 Star Rating   

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I use this airport about once a year and I find it good with the exception of international arrivals. The Ted Williams tunnel makes connecting by road to the I90 and I93 simple. Taxi times can be long but airlines usually allow for this in their schedules. However, immigration is a disgrace. On my last trip I was near the front of the queue and still took more than 30mins to clear. Some of the officers seemed to be on a deliberate go slow. A number of flights arrived just after us and by the time I left it looked like people at the back of our queue would have several hours to wait.


BOSTON LOGAN AIRPORT review :  2 July 2011 by Peter Nakhili (USA)

Customer Rating :  3/5

3 Star Rating   

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Boston's Logan International Airport is a fairly decent airport. It offers a variety of regional and international flights. The parking is a hassle and is expensive in my opinion. Other than that, they have buses and shuttles that will take you to terminals, car rental places and hotels. The terminals are easy to navigate as is the whole airport. There is usually a long line at the security check but moves fast and is no problem. Taxiing on the the tarmac is a different story. There are lines and they cane take long. Once I had to sit at the gate on the plane for an hour after arriving from New York's JFK Airport. Only a couple of flaws.


BOSTON LOGAN AIRPORT review :  8 February 2011 by S Taylor (Germany)

Customer Rating :  4/5

4 Star Rating   

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Terminal E is clean and modern, efficient - not so good with regard to facilities airside. Without lounge access it would have been a different story in ranking.


BOSTON LOGAN AIRPORT review :  18 March 2010 by C Hill   (USA)

Customer Rating :  2/5

2 Star Rating   

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Flying out of Boston Logan on March 11 was a nightmare. They have the new body scanners and TSA staff don't know how to use them and then they did not have back-up when the one in our line went down. The lines were backed up to the front doors and when we finally made it to put our items on the security line - they were letting other passengers in front of us. After we had been in line for 1hour 20 minutes - with no explanations why. Everyone was upset. Then after the whole body scanner, everyone got a body search. 2 lines over however, they didn't have the "new scanners" so people were going thru those lines very quickly. The attendants and TSA staff bringing other passengers in front of us would not explain and in some cases ignored questions from passengers seeking answers.


BOSTON LOGAN AIRPORT customer review : 26 January 2010 : by J Quinlan

Customer Rating : 1/5

3 Star Rating

Terminal A Delta baggage check-in staff attempted $150 shakedown - failed when finally got it thru to them that each passenger is entitled to 2 check-in bags for International flight. First agent named took her lunch break in the middle of checking our luggage! Said she had been working since 4am and at 9am always takes her break then left us with another agent who proceeded to try to shake us down for $150 extra bag-when we were only carrying the allowance and all bags were under weight limits. After insisting we pay her over several minutes each time my reply was we had the legal number of bags, she finally realized she was wrong but did not apologize.


BOSTON LOGAN AIRPORT customer review : 12 January 2010 : by F Pastizzo

Customer Rating : 2/5

2 Star Rating

I have flown in and out of Logan a lot. I have twice suggested Logan adopt an inside-security shuttle between concourses to put an end to their double TSA screening of connecting passengers. I clear TSA at my home airport and am forced to leave security upon arrival and walk a mile, or wait for an inconsistent, outside-the-terminal shuttle bus, and get back into a TSA line with hundreds of people. They are creating their own turmoil. SEA-TAC shuttles people from one gate at one concourse to another gate at another concourse. People remain screened and secured between concourses.


BOSTON LOGAN AIRPORT customer review : 9 September 2009 : by L Middleton

Customer Rating : 4/5

4 Star Rating

Found the airport to be fast, efficient and clean. Signage easy to understand and baggage arrived quickly. Only issue is with the taxis. A US$3.50 "exit tax" added to every fare, plus another $4 toll to go through one of the tunnels into Boston. BOS to Long Wharf / Ferry terminals (a 10 minute ride) is about US$30 with tip. I'm guessing $6 a mile, at least.


BOSTON LOGAN AIRPORT customer review : 15 July 2009 : by James Burke

Customer Rating : 4/5

4 Star Rating

Flew into Logan on AirTran and out on US Airways. AirTran is in terminal C, which is bit on the dark and spooky side. The best way to get into town if you don't have many bags is the subway. There is a free shuttle between Airport Station on the Blue Line. If you do have bags, the Silver Line is a Bus Rapid Transit bus which I noticed has the shelving inside to place your bags. Terminal B is adequate, with the seats between gates B5 and B7 being an excellent place to watch planes taking off.


BOSTON LOGAN AIRPORT customer review : 27 June 2009 : by J Reevy

Customer Rating : 3/5

3 Star Rating

BOSTON LOGAN AIRPORT review :  18 March 2010 by C Hill   (USA)

Customer Rating :  2/5

2 Star Rating   

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Flying out of Boston Logan on March 11 was a nightmare. They have the new body scanners and TSA staff don't know how to use them and then they did not have back-up when the one in our line went down. The lines were backed up to the front doors and when we finally made it to put our items on the security line - they were letting other passengers in front of us. After we had been in line for 1hour 20 minutes - with no explanations why. Everyone was upset. Then after the whole body scanner, everyone got a body search. 2 lines over however, they didn't have the "new scanners" so people were going thru those lines very quickly. The attendants and TSA staff bringing other passengers in front of us would not explain and in some cases ignored questions from passengers seeking answers.

le>

Have used BOS several times for international travel. The staff aren't very friendly. The line for immigration can take forever - normally about 30-40 minutes but I have stood in it 2 hours (and after a 3 hour delay). The other big drawback (and a disgrace) is the poverty of food offering airside. Years ago, you used to get something decent to eat at Cloud 9. Now you have fast food or a bar/tavern which is always full. That said, it is otherwise pretty good, with shorter walks than a lot of other airports. Do not change flights at Boston if you fly in to terminal E. The terminals are way away from one another (you could use the walkways to get from one to another, but I wouldn't) and baggage handling is a nightmare. The Hilton is about 3 minutes walk once you clear customs and the Hyatt 5 mins by vehicle.


BOSTON LOGAN AIRPORT customer review : 27 April 2009 : by Alex Keane

Customer Rating : 5/5

5 Star Rating

Although Boston Logan is a rather large international airport (though not as large as JFK, LAX, and Heathrow), it is designed to feel as if it is not a chaotic, bustling place. The security, check-in, and lounges are placed conveniently to the point that if you are making use of one. TSA people were professional and organized, as well as the valet, help desk, and information. Two gripes - the baggage claim signal is rather annoying in that it goes for 15 blares, and the Massport officials are still working on a design plan for the B terminal. They need to remodel it soon! Signage from the Mass Pike and the city are superb, and the whole place is a delight to navigate.


BOSTON LOGAN AIRPORT customer review : 10 October 2008 : by Steve Koenig

Customer Rating : 4/5

4 Star Rating

As mentioned, an adequate airport. I would describe it as one of the smaller major airports-- at least that is the impression gets within one of the individual, separated terminals. Not a large variety of shops and restaurants but enough to get by. Taxis into town are expensive, but there is also the Silver Line bus/trolley into the waterfront area, and which connections to the regular subway system, and a free (I think) bus that goes to another subway stop on a different line.


Boston Logan Airport review by Steve Koenig

10 October 2008   Customer Rating : 4 Star Rating

As mentioned, an adequate airport. I would describe it as one of the smaller major airports-- at least that is the impression gets within one of the individual, separated terminals. Not a large variety of shops and restaurants but enough to get by. Taxis into town are expensive, but there is also the Silver Line bus/trolley into the waterfront area, and which connections to the regular subway system, and a free (I think) bus that goes to another subway stop on a different line.

Boston Logan Airport review by Dennis Swenson

16 July 2008   Customer Rating : 5 Star Rating

Surprisingly fast queue through immigration/passport/customs despite many hundreds of people arriving from other transatlantic flights, then a 10 minute taxi ride to my downtown hotel. Return flight even better! A 15 minute taxi ride to Logan and the new, very nice Virgin Clubroom. What a place to wait for boarding!


Boston Logan Airport review by G Senior

5 July 2008   Customer Rating : 4 Star Rating

Flew in and out in late June, with minimal queues both ways and helpful staff. The only criticism is the limited range of shops in the international departure lounge and that all the airline lounges are windowless.

Boston Logan Airport review by R Yancy

17 June 2008   Customer Rating : 3 Star Rating

Flew into Boston from Philadelphia, and flew out of Boston to Charlotte, both with US Airways. Facilities within the airport are nice. However, if one had to connect in Boston with two different airlines, it would be horrific, as the airport is divided up between 5 or 6 separate terminals with no way to get from one to the other without leaving security from one, and having to re-enter security at another.

Boston Logan Airport review by Vicky Hawkes

2 January 2008   Customer Rating : 4 Star Rating

A reasonable airport which serves its function satisfactorily. Immigration was quick and painless, and without the usual aggressive cross-questioning I get as a solo female traveller - a great relief. The information desk was open and the staff member helpful, and I got a taxi into town almost straight away. The return leg was okay - KLM/NWA check-in is self-service and efficient - but was slightly dampened by the disorganised security staff (how many times must people show their boarding passes?!) and lack of choice of somewhere to eat after passport control; but eventually Houlihan's proved a reasonable option with friendly bar staff and quick service. The rocking chairs in the departure lounge were a nice touch.

Boston Logan Airport review by C Chang

23 December 2007   Customer Rating : 2 Star Rating

Have been a frequent LHR to Logan passenger for years, the last 3 with a child. The only good thing going for Logan is the short walk from the gate to immigration. Otherwise, Logan is, surprisingly, incredibly baby/child-unfriendly, particularly when one is travelling on one's own. Baggage handling takes forever. The pushchair, promised immediately on exiting the aircraft as at LHR, never materializes. It doesn't arrive in the baggage hall until LONG after the last of the baggage have cleared, somewhat battered. It's not easy trying to carry a car seat with a baby in it, hand luggage, and gather baggage simultaneously. Other passengers waiting in the same predicament often take pity and offer help, which is just as well as the personnel are insolent and unsympathetic. After 3 journeys of said experience, I gave up and bought a Sit 'N Stroll but continue to see families waiting forlornly for their pushchairs to arrive. This is in contrast to LHR, a much- maligned airport, where I've always had every assistance I required as soon as I stepped off the plane

Boston Logan Airport review by A Johnson

9 August 2007   Customer Rating : 3 Star Rating

BOS is my home airportt. I find it a perfectly functional airport, but not terribly exciting. Some terminals (A, E Landside) are newly renovated and quite nice, while others (B) are in need of work. I've always been able to check in quickly and baggage delivery has usually been prompt. There are an adequate assortment of shops and restaurants though some of them are landside rather than airside (such as the Boston Landing area in Terminal C). I've found the TSA staff at this airport to be among the more professional and efficient in the country. Coming off international flights, clearing customs is a matter of hit or miss. I've made it from the plane to the curb in less that 15 minutes, but other times, it's taken an hour. Transit access to this airport from downtown has improved since the institution of the Silver Line, though it is still a bus subject to the same pitfalls of traffic and slow boarding as the Massport shuttle to the Blue Line.

Boston Logan Airport review by T Atmore

9 August 2007   Customer Rating : 4 Star Rating

Flew into Boston from UK on the Friday evening before Independence Day when thought it would be busy. What a breeze. The view of the city upon landing is spectacular in the setting sun! Was off the aircraft, through Immigration and Baggage Reclaim, and into Arrivals Hall in less than 30 minutes. The best thing about Logan Airport is its proximity to the city - so much better than DC and both Newark and JFK. Took approximately 20 minutes by taxi to arrive at hotel. Very pleasant experience and wouldn't hesitate to fly into Logan again if visiting the East Coast.

Boston Logan Airport review by Rick Phillips

24 May 2007   Customer Rating : 4 Star Rating

Flew into Logan on Luftansa via Munich. Quick, no-hassle experience through very pleasant customs/immigration arrivals area; easy connection to Memphis via Northwest. Dramatic Terminal E ticketing area; comfortable NW departures area though somewhat confusing to find. Logan really needs to provide escalators connecting international departures (where most of the food/shopping is located) with NW domestic departures instead of that hidden elevator. Luckily, staff very helpful and courteous. Much easier/less stressful than the usual JFK connections.

Boston Logan Airport review by Lars Johansson

20 March 2007   Customer Rating : n/a

Keep in mind that the following opnions are based on my experiences from Friday, March 16th and Saturday, March 17th when the Northeastern US was hit by a severe snowstorm: BOS did not handle the bad weather situation well. Information provided was erratic if at all available. Flights that were cancelled were not listed as cancelled on the information monitors. They were simply taken off the monitors once cancelled. The airline staff told us that this was the way Massport, the company in charge of BOS Operations, always did it. One flight was listed with an arrival time of 6:30 pm until 6:40 pm despite that the airline staff knew that the same flight had not even departed from the airport it had been diverted to in the midst of the storm. The Massport staff assigned to the public information desks were extremely unhelpful and explained all problems with the incorrect information on the arrival/departure monitors as "it's in the computers"! I can accept that a bad weather situation is extremely stressfull to any airport. But the unprofessionalism exhibited by BOS/Massport is totally unacceptable.

Boston Logan Airport review by Jim Kenney

26 January 2007

Used BOS for BOS-FRA earlier this month, returning yesterday. Terminal E's upgrades are nearing completion, now Massport is putting new wall coverings up, and new flooring at the Northwest section of the terminal. Boarding was not as chaotic as before, and escalators were installed at this gate as well (departure lounge on level 3, boarding and CBP on level 2). On arrival, the CBP immigration hall was empty. I have never seen it so empty before. I was literally through immigration 45 seconds after I entered the hall. The bag claim/customs hall is almost fully completed; there is a temporary wall beyond carousel 6, but other than that, Terminal E is nearly done, and has come a long way.

Boston Logan Airport review by Jim Kenney

9 September 2006

Used Terminal E for BOS-CDG-BOS. The terminal's interior upgrading is almost complete. Food quality is good. If you have time, go to Houlihans, if not, plenty of other locations to choose. Shopping was alright, but not much in the way of books, except outside security. Boarding was slightly chaotic since we used gate 6 which looks as if it were placed arbitrarily. A note here, terminal E gates, with the exception of Northwest (the only permanant carrier there) are not leased to the airlines, hence the lack of airline signage. Also the ground employees are not employees of the carrier. They are local employees assigned to carriers. I encountered a Lufthansa ground crewmember who told me she actually works for GlobeGround. She spoke German, as do I, but when I asked her if fluent German was a requirement, she replied "you don't even have to be fluent in English". Kinda unsettling. Flight departed on time, the return went alright, however Customs still has not staffed the arrivals hall fully. While I realize this is not JFK, it is no excuse to understaff the immigration hall. Especially when 4 flights arrive at the same time. Other than that it went well. The Airport Subway Station has come a long way, and is very nice. Take it if you are trying to get downtown. Otherwise, the Silver Line is also quite comfortable. Take it to South Station.

Boston Logan Airport review by Jim Kenney

3 August 2006

BOS-JFK-BUR on JetBlue out of Terminal C. JetBlue's upgrades are becoming visable. There is now a Johnny Rockets, a Wolfgang Puck, and a Starbucks next to gate 28. A permanent Dunkin Donuts is under construction next to gate 29 (currently there's a DD kiosk). There is also construction across from security where the Sam Adams used to be. At the end of this year, JetBlue has announced that it will be taking over Continental's Terminal C gates, giving them more space to work with. The security line at C hasn't been too bad the last few times ive flown out of Logan. My only gripe about Logan is that AirTran was kicked out of the United bag claim and is now in with jetBlue, clogging the arrival hall every time they get a flight.

Boston Logan Airport review by Neil Thomas

3 June 2006

Had the misfortune to use Logan airport twice recently - what a disgrace! Over an hour to get through immigration then sent to the wrong terminal for connecting flight. 45 minutes to get through next security check with staff that simply throw your hand luggage around or stand chatting, and rude in the extreme. All this caused us to miss our connection and we were made to fell it was our fault!! Same problems on the way back. If this is the first view visitors get of the USA, I bet many want to turn straight back. What a shambles.

Boston Logan Airport review by Peter Creedon

25 May 2006

Had to use Logan for a flight from STL-ACK. Terminal B is chaotic. I almost got lost trying to find the Terminal C walkway. Inside Terminal C, there is a Burger King, Sam Adams, Dunkin' Donuts, Starbucks, and Legal Seafoods. The Burger King is alright. My Advice is to eat at Legal Seafoods if you have time. Security At Terminal C is very organized. I forgot to mention that in the long hallway area, the Check in desks are all in one central island. The gates are well laid out, and the Cape Air gate area is well maintained. It's in the Continental Connection area, near Midwest.


 

 


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