BOSTON LOGAN AIRPORT  Passenger Reviews and Traveller Reports

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BOSTON LOGAN AIRPORT review :  18 March 2010 by C Hill   (USA)

Customer Rating :  2/5

Queuing

Cleanliness

Facilities

Flying out of Boston Logan on March 11 was a nightmare. They have the new body scanners and TSA staff don't know how to use them and then they did not have back-up when the one in our line went down. The lines were backed up to the front doors and when we finally made it to put our items on the security line - they were letting other passengers in front of us. After we had been in line for 1hour 20 minutes - with no explanations why. Everyone was upset. Then after the whole body scanner, everyone got a body search. 2 lines over however, they didn't have the "new scanners" so people were going thru those lines very quickly. The attendants and TSA staff bringing other passengers in front of us would not explain and in some cases ignored questions from passengers seeking answers.

BOSTON LOGAN AIRPORT customer review : 26 January 2010 : by J Quinlan

Customer Rating : 1/5

Terminal A Delta baggage check-in staff attempted $150 shakedown - failed when finally got it thru to them that each passenger is entitled to 2 check-in bags for International flight. First agent named took her lunch break in the middle of checking our luggage! Said she had been working since 4am and at 9am always takes her break then left us with another agent who proceeded to try to shake us down for $150 extra bag-when we were only carrying the allowance and all bags were under weight limits. After insisting we pay her over several minutes each time my reply was we had the legal number of bags, she finally realized she was wrong but did not apologize.

BOSTON LOGAN AIRPORT customer review : 12 January 2010 : by F Pastizzo

Customer Rating : 2/5

I have flown in and out of Logan a lot. I have twice suggested Logan adopt an inside-security shuttle between concourses to put an end to their double TSA screening of connecting passengers. I clear TSA at my home airport and am forced to leave security upon arrival and walk a mile, or wait for an inconsistent, outside-the-terminal shuttle bus, and get back into a TSA line with hundreds of people. They are creating their own turmoil. SEA-TAC shuttles people from one gate at one concourse to another gate at another concourse. People remain screened and secured between concourses.

BOSTON LOGAN AIRPORT customer review : 9 September 2009 : by L Middleton

Customer Rating : 4/5

Found the airport to be fast, efficient and clean. Signage easy to understand and baggage arrived quickly. Only issue is with the taxis. A US$3.50 "exit tax" added to every fare, plus another $4 toll to go through one of the tunnels into Boston. BOS to Long Wharf / Ferry terminals (a 10 minute ride) is about US$30 with tip. I'm guessing $6 a mile, at least.

BOSTON LOGAN AIRPORT customer review : 15 July 2009 : by James Burke

Customer Rating : 4/5

Flew into Logan on AirTran and out on US Airways. AirTran is in terminal C, which is bit on the dark and spooky side. The best way to get into town if you don't have many bags is the subway. There is a free shuttle between Airport Station on the Blue Line. If you do have bags, the Silver Line is a Bus Rapid Transit bus which I noticed has the shelving inside to place your bags. Terminal B is adequate, with the seats between gates B5 and B7 being an excellent place to watch planes taking off.

BOSTON LOGAN AIRPORT customer review : 27 June 2009 : by J Reevy

Customer Rating : 3/5

Have used BOS several times for international travel. The staff aren't very friendly. The line for immigration can take forever - normally about 30-40 minutes but I have stood in it 2 hours (and after a 3 hour delay). The other big drawback (and a disgrace) is the poverty of food offering airside. Years ago, you used to get something decent to eat at Cloud 9. Now you have fast food or a bar/tavern which is always full. That said, it is otherwise pretty good, with shorter walks than a lot of other airports. Do not change flights at Boston if you fly in to terminal E. The terminals are way away from one another (you could use the walkways to get from one to another, but I wouldn't) and baggage handling is a nightmare. The Hilton is about 3 minutes walk once you clear customs and the Hyatt 5 mins by vehicle.

BOSTON LOGAN AIRPORT customer review : 27 April 2009 : by Alex Keane

Customer Rating : 5/5

Although Boston Logan is a rather large international airport (though not as large as JFK, LAX, and Heathrow), it is designed to feel as if it is not a chaotic, bustling place. The security, check-in, and lounges are placed conveniently to the point that if you are making use of one. TSA people were professional and organized, as well as the valet, help desk, and information. Two gripes - the baggage claim signal is rather annoying in that it goes for 15 blares, and the Massport officials are still working on a design plan for the B terminal. They need to remodel it soon! Signage from the Mass Pike and the city are superb, and the whole place is a delight to navigate.

BOSTON LOGAN AIRPORT customer review : 10 October 2008 : by Steve Koenig

Customer Rating : 4/5

As mentioned, an adequate airport. I would describe it as one of the smaller major airports-- at least that is the impression gets within one of the individual, separated terminals. Not a large variety of shops and restaurants but enough to get by. Taxis into town are expensive, but there is also the Silver Line bus/trolley into the waterfront area, and which connections to the regular subway system, and a free (I think) bus that goes to another subway stop on a different line.

Boston Logan Airport review by Steve Koenig

10 October 2008   Customer Rating :

As mentioned, an adequate airport. I would describe it as one of the smaller major airports-- at least that is the impression gets within one of the individual, separated terminals. Not a large variety of shops and restaurants but enough to get by. Taxis into town are expensive, but there is also the Silver Line bus/trolley into the waterfront area, and which connections to the regular subway system, and a free (I think) bus that goes to another subway stop on a different line.

Boston Logan Airport review by Dennis Swenson

16 July 2008   Customer Rating :

Surprisingly fast queue through immigration/passport/customs despite many hundreds of people arriving from other transatlantic flights, then a 10 minute taxi ride to my downtown hotel. Return flight even better! A 15 minute taxi ride to Logan and the new, very nice Virgin Clubroom. What a place to wait for boarding!

Boston Logan Airport review by G Senior

5 July 2008   Customer Rating :

Flew in and out in late June, with minimal queues both ways and helpful staff. The only criticism is the limited range of shops in the international departure lounge and that all the airline lounges are windowless.

Boston Logan Airport review by R Yancy

17 June 2008   Customer Rating :

Flew into Boston from Philadelphia, and flew out of Boston to Charlotte, both with US Airways. Facilities within the airport are nice. However, if one had to connect in Boston with two different airlines, it would be horrific, as the airport is divided up between 5 or 6 separate terminals with no way to get from one to the other without leaving security from one, and having to re-enter security at another.

Boston Logan Airport review by Vicky Hawkes

2 January 2008   Customer Rating :

A reasonable airport which serves its function satisfactorily. Immigration was quick and painless, and without the usual aggressive cross-questioning I get as a solo female traveller - a great relief. The information desk was open and the staff member helpful, and I got a taxi into town almost straight away. The return leg was okay - KLM/NWA check-in is self-service and efficient - but was slightly dampened by the disorganised security staff (how many times must people show their boarding passes?!) and lack of choice of somewhere to eat after passport control; but eventually Houlihan's proved a reasonable option with friendly bar staff and quick service. The rocking chairs in the departure lounge were a nice touch.

Boston Logan Airport review by C Chang

23 December 2007   Customer Rating :

Have been a frequent LHR to Logan passenger for years, the last 3 with a child. The only good thing going for Logan is the short walk from the gate to immigration. Otherwise, Logan is, surprisingly, incredibly baby/child-unfriendly, particularly when one is travelling on one's own. Baggage handling takes forever. The pushchair, promised immediately on exiting the aircraft as at LHR, never materializes. It doesn't arrive in the baggage hall until LONG after the last of the baggage have cleared, somewhat battered. It's not easy trying to carry a car seat with a baby in it, hand luggage, and gather baggage simultaneously. Other passengers waiting in the same predicament often take pity and offer help, which is just as well as the personnel are insolent and unsympathetic. After 3 journeys of said experience, I gave up and bought a Sit 'N Stroll but continue to see families waiting forlornly for their pushchairs to arrive. This is in contrast to LHR, a much- maligned airport, where I've always had every assistance I required as soon as I stepped off the plane

Boston Logan Airport review by A Johnson

9 August 2007   Customer Rating :

BOS is my home airportt. I find it a perfectly functional airport, but not terribly exciting. Some terminals (A, E Landside) are newly renovated and quite nice, while others (B) are in need of work. I've always been able to check in quickly and baggage delivery has usually been prompt. There are an adequate assortment of shops and restaurants though some of them are landside rather than airside (such as the Boston Landing area in Terminal C). I've found the TSA staff at this airport to be among the more professional and efficient in the country. Coming off international flights, clearing customs is a matter of hit or miss. I've made it from the plane to the curb in less that 15 minutes, but other times, it's taken an hour. Transit access to this airport from downtown has improved since the institution of the Silver Line, though it is still a bus subject to the same pitfalls of traffic and slow boarding as the Massport shuttle to the Blue Line.

Boston Logan Airport review by T Atmore

9 August 2007   Customer Rating :

Flew into Boston from UK on the Friday evening before Independence Day when thought it would be busy. What a breeze. The view of the city upon landing is spectacular in the setting sun! Was off the aircraft, through Immigration and Baggage Reclaim, and into Arrivals Hall in less than 30 minutes. The best thing about Logan Airport is its proximity to the city - so much better than DC and both Newark and JFK. Took approximately 20 minutes by taxi to arrive at hotel. Very pleasant experience and wouldn't hesitate to fly into Logan again if visiting the East Coast.

Boston Logan Airport review by Rick Phillips

24 May 2007   Customer Rating :

Flew into Logan on Luftansa via Munich. Quick, no-hassle experience through very pleasant customs/immigration arrivals area; easy connection to Memphis via Northwest. Dramatic Terminal E ticketing area; comfortable NW departures area though somewhat confusing to find. Logan really needs to provide escalators connecting international departures (where most of the food/shopping is located) with NW domestic departures instead of that hidden elevator. Luckily, staff very helpful and courteous. Much easier/less stressful than the usual JFK connections.

Boston Logan Airport review by Lars Johansson

20 March 2007   Customer Rating : n/a

Keep in mind that the following opnions are based on my experiences from Friday, March 16th and Saturday, March 17th when the Northeastern US was hit by a severe snowstorm: BOS did not handle the bad weather situation well. Information provided was erratic if at all available. Flights that were cancelled were not listed as cancelled on the information monitors. They were simply taken off the monitors once cancelled. The airline staff told us that this was the way Massport, the company in charge of BOS Operations, always did it. One flight was listed with an arrival time of 6:30 pm until 6:40 pm despite that the airline staff knew that the same flight had not even departed from the airport it had been diverted to in the midst of the storm. The Massport staff assigned to the public information desks were extremely unhelpful and explained all problems with the incorrect information on the arrival/departure monitors as "it's in the computers"! I can accept that a bad weather situation is extremely stressfull to any airport. But the unprofessionalism exhibited by BOS/Massport is totally unacceptable.

Boston Logan Airport review by Jim Kenney

26 January 2007

Used BOS for BOS-FRA earlier this month, returning yesterday. Terminal E's upgrades are nearing completion, now Massport is putting new wall coverings up, and new flooring at the Northwest section of the terminal. Boarding was not as chaotic as before, and escalators were installed at this gate as well (departure lounge on level 3, boarding and CBP on level 2). On arrival, the CBP immigration hall was empty. I have never seen it so empty before. I was literally through immigration 45 seconds after I entered the hall. The bag claim/customs hall is almost fully completed; there is a temporary wall beyond carousel 6, but other than that, Terminal E is nearly done, and has come a long way.

Boston Logan Airport review by Jim Kenney

9 September 2006

Used Terminal E for BOS-CDG-BOS. The terminal's interior upgrading is almost complete. Food quality is good. If you have time, go to Houlihans, if not, plenty of other locations to choose. Shopping was alright, but not much in the way of books, except outside security. Boarding was slightly chaotic since we used gate 6 which looks as if it were placed arbitrarily. A note here, terminal E gates, with the exception of Northwest (the only permanant carrier there) are not leased to the airlines, hence the lack of airline signage. Also the ground employees are not employees of the carrier. They are local employees assigned to carriers. I encountered a Lufthansa ground crewmember who told me she actually works for GlobeGround. She spoke German, as do I, but when I asked her if fluent German was a requirement, she replied "you don't even have to be fluent in English". Kinda unsettling. Flight departed on time, the return went alright, however Customs still has not staffed the arrivals hall fully. While I realize this is not JFK, it is no excuse to understaff the immigration hall. Especially when 4 flights arrive at the same time. Other than that it went well. The Airport Subway Station has come a long way, and is very nice. Take it if you are trying to get downtown. Otherwise, the Silver Line is also quite comfortable. Take it to South Station.

Boston Logan Airport review by Jim Kenney

3 August 2006

BOS-JFK-BUR on JetBlue out of Terminal C. JetBlue's upgrades are becoming visable. There is now a Johnny Rockets, a Wolfgang Puck, and a Starbucks next to gate 28. A permanent Dunkin Donuts is under construction next to gate 29 (currently there's a DD kiosk). There is also construction across from security where the Sam Adams used to be. At the end of this year, JetBlue has announced that it will be taking over Continental's Terminal C gates, giving them more space to work with. The security line at C hasn't been too bad the last few times ive flown out of Logan. My only gripe about Logan is that AirTran was kicked out of the United bag claim and is now in with jetBlue, clogging the arrival hall every time they get a flight.

Boston Logan Airport review by Neil Thomas

3 June 2006

Had the misfortune to use Logan airport twice recently - what a disgrace! Over an hour to get through immigration then sent to the wrong terminal for connecting flight. 45 minutes to get through next security check with staff that simply throw your hand luggage around or stand chatting, and rude in the extreme. All this caused us to miss our connection and we were made to fell it was our fault!! Same problems on the way back. If this is the first view visitors get of the USA, I bet many want to turn straight back. What a shambles.

Boston Logan Airport review by Peter Creedon

25 May 2006

Had to use Logan for a flight from STL-ACK. Terminal B is chaotic. I almost got lost trying to find the Terminal C walkway. Inside Terminal C, there is a Burger King, Sam Adams, Dunkin' Donuts, Starbucks, and Legal Seafoods. The Burger King is alright. My Advice is to eat at Legal Seafoods if you have time. Security At Terminal C is very organized. I forgot to mention that in the long hallway area, the Check in desks are all in one central island. The gates are well laid out, and the Cape Air gate area is well maintained. It's in the Continental Connection area, near Midwest.

Boston Logan Airport review by Jim Kenney

26 March 2006

Flew out of BOS last week to CDG and back. Terminal E's interior is still under construction. They added escalators to the gates now for easier access (upgraded from the stairs they used to have). Who says theres no Duty Free in E? There is sufficient DF available. Also, please bear in mind that the airlines do not lease the space in the terminal, so boarding will of course be chaotic. There's simply no way around it. For you people complaining about the lounges being downstairs, you get what you pay for. Live with it. Nothing you say or do will change it. Theres simply no room for the lounges upstairs. Immigration is fine as it is. The problem lies with the lack of CBP inspectors. Today when I returned, there were 4 flights arriving, and only 5 desks for US Citizens, and 4 for Non-US Citizens. They simply need to staff the hall better. The Customs/Baggage Claim area is still under construction. So give it some time. The terminal will be completed before long. As for you loungers, maybe its time for you to break down and enjoy the view with us paying customers.

Boston Logan Airport review by Au Kah Kay

17 January 2006

Public transport to Logan Airport is somewhat lacking and inconvenient. The Airport T-station does not stop in the terminal building, but is a good 2-minute ride by shuttle bus. Not all buses will take you to your terminal. You have to wait for the correct bus to take you to your terminal and that could mean a wait of another 10 minutes. If you have heavy and bulky luggage, it is inconvenient to carry it up the T-train - you cannot roll on your luggage but you have to climb up two steps. It is really inconvenient for the physically disabled. Fortunately, Logan Airport is not too far from the city and a taxi ride should cost you around $15.

Boston Logan Airport review by John Harwood

2 January 2006

BA terminal E. Boston (Logan) is a modern very clean airport. Largely without much personality, and very short on passenger facilities. Immigration need to be sent back to maker for re-programming! Lounges in the basement, no windows and BA need to get the seat covers cleaned, they are all very grubby and dirty. Pre- flight dining was good however, and the staff in the lounge were pleasant. Boarding was just plain chaos, but most of the other flights leaving at the same time looked in a similar state, so not down to BA I guess.

Boston Logan Airport review by Lloyd Hughes

17 November 2005

Boston Airport terminal E. Sept 05. Got through check in at Virgin U/C in about 5 mins. Terminal light, airy and clean. Made our way to the North West Lounge. What a disappointment, like an underground cavern. None of the desktops were working so no internet access, hot drinks from paper cups and nibbles were small packs of biscuits. At least the Virgin "eat before you fly " was a better effort even though we only had 20 mins to eat it. Just as well we could eat on the plane as well. The transport system from the water bus was efficient enough.

Boston Logan Airport review by Barbara Owen

6 November 2005

We flew into and out of Boston in September. What a disappointment after the wonderful city. We decided to check in and go through to eat, what a mistake. The options of food was very poor. We should have eaten landside. Also the lack of shops was disappointing, three hours to wait for flight with nothing to browse round - awful. We also felt the surroundings were very poor. Local Bostonians at the check in queue had little to praise about the airport. Driving to the airport is something to avoid at all cost. Cannot fault the city but the airport needs to improve, sooner rather than later.

Boston Airport by Brian McBride

12 October 2005

Boston has made solid improvements in the last few years. Some remaining cautions: Don't check you bag. The baggage handling is the slowest I've seen. Arrive early. Parking garage will be under construction for several year and remote parking add 1/2 hour to your arrival. Be prepared to walk. Distances from parking to the gate feel like about a mile.

Boston Airport by Steve Kenowen

10 July 2005

As a seasonal resident of Boston, I have the pleasure of dealing with Logan on many occasions. The transport to the airport has hugely improved with the completion of the new subway station for the airport with no stairs (the old one made you climb a few hundred feet of stairs with your luggage). I always fly on Continental, so I have to limit my comments to Terminal C only. Check in is wonderful, and even though I check in at the first class counter, I've never seen a wait at the economy class line. The major problem with C is that everything is landside, before security. The food options are great (Legal Seafoods is a must) as well as the shopping. Continental's Presidents Club is landside as well (other airlines' are airside). This creates the problem of having to eat, shop, have a drink, and relax in the lounge, all pre-security, meaning the time you have to head to your gate is ambigious. Once you pass security in Terminal C though, there is NOTHING, zip, nadda. Especially now that Continental uses the strange mini-terminal in C (gates 40-42), once you pass security, there's a restroom and a magazine stand. Overall though, Logan is a great airport and I have relatively few gripes using it.

Boston Airport by Jamie Turner

29 June 2005

Boston Logan Airport really is getting noticeably better. Give it a try! Terminal A is open with all Delta, Song and Delta Connection flights having moved into it last month. Terminal E (international flights), particularly the departures area, is one of the most understated, elegant modern facilities I have ever seen. Terminal C remains cramped and abysmal, although finally JetBlue has promised major upgrades to the section of Terminal C it now occupies. I'll wait and see on how "improveable" the situation there really is. Silver Line express bus service to South Station in downtown Boston is now available. Since I live here and am stuck using Logan I tend to be hypercritical, but I must say real improvements have taken place in the past year or two.

Boston Airport by Saundra Littleton

1 May 2005

I'll make sure I fly into Boston whenever I enter into the States. Flew into Boston on BA, customs was a breeze, then rode the lift to a beautiful glass enclosed moving-sidewalk to the absolutely smashing Delta terminal for my connecting flight to Tampa. Many, many shops and places to eat and relax in Delta's terminal. Absolutely top notch! Reverse order on my return; welcomed by lovely terminals, both Delta and International Terminal E, courteous and helpful agents and convenient connections.