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BOSTON LOGAN AIRPORT customer review : 15 July 2009 : by James Burke
Flew into Logan on AirTran and out on US Airways. AirTran is in terminal C, which is bit on
the dark and spooky side. The best way to get into town if you don't have many bags is the
subway. There is a free shuttle between Airport Station on the Blue Line. If you do have bags,
the Silver Line is a Bus Rapid Transit bus which I noticed has the shelving inside to place
your bags. Terminal B is adequate, with the seats between gates B5 and B7 being an excellent
place to watch planes taking off.
BOSTON LOGAN AIRPORT customer review : 27 June 2009 : by J Reevy
BOSTON LOGAN AIRPORT review : 18 March 2010 by C Hill (USA)
Flying out of Boston Logan on March 11 was a nightmare. They have the new body scanners and
TSA staff don't know how to use them and then they did not have back-up when the one in our
line went down. The lines were backed up to the front doors and when we finally made it to put
our items on the security line - they were letting other passengers in front of us. After we
had been in line for 1hour 20 minutes - with no explanations why. Everyone was upset. Then
after the whole body scanner, everyone got a body search. 2 lines over however, they didn't
have the "new scanners" so people were going thru those lines very quickly. The attendants
and TSA staff bringing other passengers in front of us would not explain and in some cases
ignored questions from passengers seeking answers.
Have used BOS several times for international travel. The staff aren't very friendly. The line
for immigration can take forever - normally about 30-40 minutes but I have stood in it 2 hours
(and after a 3 hour delay). The other big drawback (and a disgrace) is the poverty of food
offering airside. Years ago, you used to get something decent to eat at Cloud 9. Now you have
fast food or a bar/tavern which is always full. That said, it is otherwise pretty good, with
shorter walks than a lot of other airports. Do not change flights at Boston if you fly in to
terminal E. The terminals are way away from one another (you could use the walkways to get
from one to another, but I wouldn't) and baggage handling is a nightmare. The Hilton is about
3 minutes walk once you clear customs and the Hyatt 5 mins by vehicle.
BOSTON LOGAN AIRPORT customer review : 27 April 2009 : by Alex Keane
Although Boston Logan is a rather large international airport (though not as large as JFK,
LAX, and Heathrow), it is designed to feel as if it is not a chaotic, bustling place. The
security, check-in, and lounges are placed conveniently to the point that if you are making
use of one. TSA people were professional and organized, as well as the valet, help desk, and
information. Two gripes - the baggage claim signal is rather annoying in that it goes for 15
blares, and the Massport officials are still working on a design plan for the B terminal. They
need to remodel it soon! Signage from the Mass Pike and the city are superb, and the whole
place is a delight to navigate.
BOSTON LOGAN AIRPORT customer review : 10 October 2008 : by Steve Koenig
As mentioned, an adequate airport. I would describe it as one of the smaller major airports-- at
least that is the impression gets within one of the individual, separated terminals. Not a large
variety of shops and restaurants but enough to get by. Taxis into town are expensive, but there is
also the Silver Line bus/trolley into the waterfront area, and which connections to the regular
subway system, and a free (I think) bus that goes to another subway stop on a different line.
Boston Logan Airport review by Steve Koenig
10 October 2008 Customer Rating :
As mentioned, an adequate airport. I would describe it as one of the smaller major airports-- at
least that is the impression gets within one of the individual, separated terminals. Not a large
variety of shops and restaurants but enough to get by. Taxis into town are expensive, but there is
also the Silver Line bus/trolley into the waterfront area, and which connections to the regular
subway system, and a free (I think) bus that goes to another subway stop on a different line.
Boston Logan Airport review by Dennis Swenson
16 July 2008 Customer Rating :
Surprisingly fast queue through immigration/passport/customs despite many hundreds of people
arriving from other transatlantic flights, then a 10 minute taxi ride to my downtown hotel. Return
flight even better! A 15 minute taxi ride to Logan and the new, very nice Virgin Clubroom. What a
place to wait for boarding!
Boston Logan Airport review by G Senior
5 July 2008 Customer Rating :
Flew in and out in late June, with minimal queues both ways and helpful staff. The only criticism
is the limited range of shops in the international departure lounge and that all the airline lounges
are windowless.
Boston Logan Airport review by R Yancy
17 June 2008 Customer Rating :
Flew into Boston from Philadelphia, and flew out of Boston to Charlotte, both with US Airways.
Facilities within the airport are nice. However, if one had to connect in Boston with two different
airlines, it would be horrific, as the airport is divided up between 5 or 6 separate terminals with
no way to get from one to the other without leaving security from one, and having to re-enter
security at another.
Boston Logan Airport review by Vicky Hawkes
2 January 2008 Customer Rating :
A reasonable airport which serves its function satisfactorily. Immigration was quick and painless,
and without the usual aggressive cross-questioning I get as a solo female traveller - a great
relief. The information desk was open and the staff member helpful, and I got a taxi into town
almost straight away. The return leg was okay - KLM/NWA check-in is self-service and efficient - but
was slightly dampened by the disorganised security staff (how many times must people show their
boarding passes?!) and lack of choice of somewhere to eat after passport control; but eventually
Houlihan's proved a reasonable option with friendly bar staff and quick service. The rocking
chairs in the departure lounge were a nice touch.
Boston Logan Airport review by C Chang
23 December 2007 Customer Rating :
Have been a frequent LHR to Logan passenger for years, the last 3 with a child. The only good thing
going for Logan is the short walk from the gate to immigration. Otherwise, Logan is, surprisingly,
incredibly baby/child-unfriendly, particularly when one is travelling on one's own. Baggage handling
takes forever. The pushchair, promised immediately on exiting the aircraft as at LHR, never
materializes. It doesn't arrive in the baggage hall until LONG after the last of the baggage have
cleared, somewhat battered. It's not easy trying to carry a car seat with a baby in it, hand
luggage, and gather baggage simultaneously. Other passengers waiting in the same predicament often
take pity and offer help, which is just as well as the personnel are insolent and unsympathetic.
After 3 journeys of said experience, I gave up and bought a Sit 'N Stroll but continue to see
families waiting forlornly for their pushchairs to arrive. This is in contrast to LHR, a much-
maligned airport, where I've always had every assistance I required as soon as I stepped off the
plane
Boston Logan Airport review by A Johnson
9 August 2007 Customer Rating :
BOS is my home airportt. I find it a perfectly functional airport, but not terribly exciting. Some
terminals (A, E Landside) are newly renovated and quite nice, while others (B) are in need of work.
I've always been able to check in quickly and baggage delivery has usually been prompt. There are an
adequate assortment of shops and restaurants though some of them are landside rather than airside
(such as the Boston Landing area in Terminal C). I've found the TSA staff at this airport to be among
the more professional and efficient in the country. Coming off international flights, clearing customs
is a matter of hit or miss. I've made it from the plane to the curb in less that 15 minutes, but other
times, it's taken an hour. Transit access to this airport from downtown has improved since the
institution of the Silver Line, though it is still a bus subject to the same pitfalls of traffic and
slow boarding as the Massport shuttle to the Blue Line.
Boston Logan Airport review by T Atmore
9 August 2007 Customer Rating :
Flew into Boston from UK on the Friday evening before Independence Day when thought it would be busy.
What a breeze. The view of the city upon landing is spectacular in the setting sun! Was off the
aircraft, through Immigration and Baggage Reclaim, and into Arrivals Hall in less than 30 minutes. The
best thing about Logan Airport is its proximity to the city - so much better than DC and both Newark
and JFK. Took approximately 20 minutes by taxi to arrive at hotel. Very pleasant experience and
wouldn't hesitate to fly into Logan again if visiting the East Coast.
Boston Logan Airport review by Rick Phillips
24 May 2007 Customer Rating :
Flew into Logan on Luftansa via Munich. Quick, no-hassle experience
through very pleasant customs/immigration arrivals area; easy connection
to Memphis via Northwest. Dramatic Terminal E ticketing area;
comfortable NW departures area though somewhat confusing to find. Logan
really needs to provide escalators connecting international departures
(where most of the food/shopping is located) with NW domestic departures
instead of that hidden elevator. Luckily, staff very helpful and
courteous. Much easier/less stressful than the usual JFK connections.
Boston Logan Airport review by Lars Johansson 20 March 2007 Customer Rating : n/a
Keep in mind that the following opnions are based on my experiences from Friday, March 16th and
Saturday, March 17th when the Northeastern US was hit by a severe snowstorm:
BOS did not handle the bad weather situation well. Information provided was erratic if at all
available. Flights that were cancelled were not listed as cancelled on the information monitors.
They were simply taken off the monitors once cancelled. The airline staff told us that this was the
way Massport, the company in charge of BOS Operations, always did it.
One flight was listed with an arrival time of 6:30 pm until 6:40 pm despite that the airline staff
knew that the same flight had not even departed from the airport it had been diverted to in the
midst of the storm.
The Massport staff assigned to the public information desks were extremely unhelpful and explained
all problems with the incorrect information on the arrival/departure monitors as "it's in the
computers"!
I can accept that a bad weather situation is extremely stressfull to any airport. But the
unprofessionalism exhibited by BOS/Massport is totally unacceptable.
Boston Logan Airport review by Jim Kenney 26 January 2007
Used BOS for BOS-FRA earlier this month, returning yesterday. Terminal
E's upgrades are nearing completion, now Massport is putting new wall
coverings up, and new flooring at the Northwest section of the terminal.
Boarding was not as chaotic as before, and escalators were installed at
this gate as well (departure lounge on level 3, boarding and CBP on
level 2). On arrival, the CBP immigration hall was empty. I have never
seen it so empty before. I was literally through immigration 45 seconds
after I entered the hall. The bag claim/customs hall is almost fully
completed; there is a temporary wall beyond carousel 6, but other than
that, Terminal E is nearly done, and has come a long way.
Boston Logan Airport review by Jim Kenney 9 September 2006
Used Terminal E for BOS-CDG-BOS. The terminal's interior upgrading is
almost complete. Food quality is good. If you have time, go to
Houlihans, if not, plenty of other locations to choose. Shopping was
alright, but not much in the way of books, except outside security.
Boarding was slightly chaotic since we used gate 6 which looks as if it
were placed arbitrarily. A note here, terminal E gates, with the
exception of Northwest (the only permanant carrier there) are not leased
to the airlines, hence the lack of airline signage. Also the ground
employees are not employees of the carrier. They are local employees
assigned to carriers. I encountered a Lufthansa ground crewmember who
told me she actually works for GlobeGround. She spoke German, as do I,
but when I asked her if fluent German was a requirement, she replied
"you don't even have to be fluent in English". Kinda unsettling. Flight
departed on time, the return went alright, however Customs still has not
staffed the arrivals hall fully. While I realize this is not JFK, it is
no excuse to understaff the immigration hall. Especially when 4 flights
arrive at the same time. Other than that it went well. The Airport
Subway Station has come a long way, and is very nice. Take it if you are
trying to get downtown. Otherwise, the Silver Line is also quite
comfortable. Take it to South Station.
Boston Logan Airport review by Jim Kenney 3 August 2006
BOS-JFK-BUR on JetBlue out of Terminal C. JetBlue's upgrades are
becoming visable. There is now a Johnny Rockets, a Wolfgang Puck, and a
Starbucks next to gate 28. A permanent Dunkin Donuts is under
construction next to gate 29 (currently there's a DD kiosk). There is
also construction across from security where the Sam Adams used to be.
At the end of this year, JetBlue has announced that it will be taking
over Continental's Terminal C gates, giving them more space to work
with. The security line at C hasn't been too bad the last few times ive
flown out of Logan. My only gripe about Logan is that AirTran was kicked
out of the United bag claim and is now in with jetBlue, clogging the
arrival hall every time they get a flight.
Boston Logan Airport review by Neil Thomas 3 June 2006
Had the misfortune to use Logan airport twice recently - what a
disgrace! Over an hour to get through immigration then sent to the wrong
terminal for connecting flight. 45 minutes to get through next security
check with staff that simply throw your hand luggage around or stand
chatting, and rude in the extreme. All this caused us to miss our
connection and we were made to fell it was our fault!! Same problems on
the way back. If this is the first view visitors get of the USA, I bet
many want to turn straight back. What a shambles.
Boston Logan Airport review by Peter Creedon 25 May 2006
Had to use Logan for a flight from STL-ACK. Terminal B is chaotic. I
almost got lost trying to find the Terminal C walkway. Inside Terminal
C, there is a Burger King, Sam Adams, Dunkin' Donuts, Starbucks, and
Legal Seafoods. The Burger King is alright. My Advice is to eat at Legal
Seafoods if you have time. Security At Terminal C is very organized. I
forgot to mention that in the long hallway area, the Check in desks are
all in one central island. The gates are well laid out, and the Cape Air
gate area is well maintained. It's in the Continental Connection area,
near Midwest.
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