Mumbai Airport

✅ Trip Verified | The staff is probably overworked. The sentry / security at the gates are rude. At the security area they speak to you rudely asking you to remove your watches, put your bags in separate bags etc. I think a lesson in speaking politely is needed. We understand you deal with an immense load of people but this is hospitality sector.

✅ Trip Verified | Do not transit at this airport. The security people at transit who were doing nothing when was was escorted to transit as nobody else was stupid enough to transit in this place. As instructed no batteries were in hold luggage but in my carry on none of them connected and all uncharged. They went through my entire bag and stole several vapes which I need to continue to stop smoking. They said I couldn’t bring them into India. I wasn’t entering India! They then said three rechargeable batteries were for vapes and confiscated the lot. They even tried to steal my CPAP medical machine. Only when the Vistara ground staff translated my medical note do they return it. Thieves all of them and there were 3. I have never faced this at any other airport in the world. Never going back to India

Not Verified | By far the worst experience ever. I have never seen and airport weighting bags and specially handbags by the gram. When i said this to the person who did my check in, his answer was: 'we follow the rules'. If you want to follow rules, be regular, not only where you can exploit foreigners.

Not Verified | Chatrapati Shivaji Airport’s T2 terminal is absolutely the worst airport terminal I have ever visited and I have been to many global airports. The digital sign boards are broken with many having paper stuck on it for instructions. The transfer from international to domestic terminals is an excruciatingly painful process with no signs or helpful people telling you how to do this. The worst thing is you have to come out of the international terminal, and take a bus or taxi to the domestic terminal, which you would need to do under extreme eye watering pollution. No worthwhile airport in the world does this - terminal transfers are easy and comfortable. Other people’s comments on rude behavior of staff and immigration officers is spot on. There is no “how may I help you” counter. Never again will I fly to this airport.

✅ Trip Verified |  We travelled via Air India on and are a frequent flier via Mumbai usually with no issues. A recent return from Bangkok to Bangalore via Mumbai had a slight issue wherein there was a delaying the primary flight, and we had some unforeseen delay on top of that. We didn't find the right exit terminal quick enough. Inspite of a heated discussion that took place between my family and few of the official, they did their best in the given circumstances. They sent a staff to expedite our transfer they kept said staff updated via walkie about how and where to go. And the staff also ensured we reached with all of our belongings intact. Kudos to that.

Not Verified | I lost my wallet with all my credit & debit cards, license, job ID plus cash at Mumbai international airport, I never thought to get it back. During our boarding to our connected flight to TRV, Air India staff provided lost and found number, we called 1st day, they told us to call back next day and next day we called they found the wallet with all our ID's plus cash. They wanted to get the wallet in person with copy of our passport and boarding pass. we authorized our cousin who live in Mumbai to collect the wallet. They sealed our wallet in a box very secure. We feel very proud of the lost and found department at the airport. Great service.

✅ Trip Verified | The airport which is built to cater the Megacity of Mumbai does not live up to the expectations. The first thing I noticed upon arrival is the poor air-conditioning. The airport temperature is not comfortable especially after a 10-15 minute walk from the gate to the Immigration. I also noted that some travlators were out of order without any signage. The airport taxi situation, especially in the Uber pick up zone gets extremely chaotic. When departing from the airport the air-conditioning was poor throughout all the way till the gate. The temperature was uncomfortable. I even noticed a pigeon flying inside the departure check in area. The Immigration queue was poorly organised with people jumping the lanes without any one maintaining the order. I also noticed multiple ceiling panels were missing in the Immigration area which is something one would not miss while waiting in the long queue. Overall the airport was a sub par experience considering it is the gateway to Mumbai which is one of the largest cities in the world.

Not Verified | I love the overall vibe of Mumbai airport, the artworks keep changing and I am happy to spend time walking around gazing at the same. The Adani Lounge on the international side is quite good and has enough to keep you fed and rested before the flight. There are also a good variety of food and shopping options. I think the number of security counters needs to be increased for international travel, I was traveling at an off peak time so it was ok but during the rush hours it can take a bit. The arrival experience was also quite good and I was out of the airport within one hour of arriving at the international flight. I remain a bit mystified by the habit of scanning handbags of all passengers on arrival after immigration and baggage collection which I have rarely experienced at other airports in the world. The airport charges for parking and even for taking Uber have become really high though and need to be rationalised, since passengers already pay a significant user fee and the airport is not connected to a metro line or any public transport option so this is quite usurious as a practice since it is not like you can choose to avoid taking a taxi. The only way to avoid these charges is to use an auto rickshaw which is not possible with luggage.

Not Verified | Mumbai Airport assistance for wheel chair and help was 5 star. British airways staff was very kind and courteous.

Not Verified |  Some improvements compared to my last visit but still, it does not get any better. Immigration crowd has no improvement yet, especially for Indian passport holders. E-visa queue however, was quicker. Baggage claim was a headache, and time consuming. Wifi, still pathetic, requires an Indian phone number and 45 minutes validity makes it absurd and sickening for foreign passengers, especially those in transit. Customs officers are nothing but thieves, and incompetent bureaucrats who are fleecing from everyone, even children. Taxi operators can charge absurd fares sometimes, so Uber should be trusted more than anyone else.