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Bournemouth Airport
2.0 Star Rating: Poor
109 reviews

 



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Bournemouth International Airport customer review :  28 October 2014 by Garry Holloway    (UK)

Rating : 0/10

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Recommended

I totally agree with the reviews posted regarding the surly staff at check in and the comments regarding clear plastic bags (they change the goal posts constantly), drop off charges etc, the only smiling staff employed there are in the the main bar/food area. Do management ever read or act on these reviews or do they not care enough about their customers as they have a pretty good captive market?



Bournemouth International Airport customer review :  29 September 2014 by P Blakey    (UK)

Rating : 1/10

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Recommended

What a shambles! I flew to Antalya on the Thursday Thomson flight two weeks ago. After last year we decided to get to the airport at 11.20am for the 2.15pm flight. Check-in (fast bag drop?) opened at 11.35 we were 3rd in the line, so we were through quickly despite only one functioning check-in agent. After a nice relaxed lunch we sat down in the gate area with 5 mins to boarding and were joined by an old lady who was distressed as she had arrived at 12.00 to be faced with the slow check-in and security. This was our experience last year. The old lady had just enough time to use the toilet before boarding. A neighbour of ours went a week later and they took 1 3/4 hours to get through. What a shame our local airport is a disgrace, they don't care about their customers, just maximum profit. Try to find an alternative airport or check-in like we did 3hrs ahead.



Bournemouth International Airport customer review :  29 September 2014 by P Anderson    (Spain)

Rating : 0/10

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Recommended

My flight was cancelled - due to fly out at 17.50 and we were kept in the dark as to what was happening, an hour later proposed flight time of 20.00 was given. This came and went, still no information given, no offer of food vouchers or hot drinks. The bar/cafe closed, only the goodwill of the staff in WH Smiths allowed us to purchase drinks and snacks. Then it was announced that our flight would be the following morning, and hotel accommodation was being sought. We then had to queue to say who wanted accommodation. Still no offer of food, the Airport Manager arrived a lot later and hot drinks were made available about 11.45. I was in the first taxi to a hotel and was in the hotel by 00.15 being told to be ready for collection to airport at 05.00. On arrival we had to queue again to collect new boarding cards (this was not conveyed either the night before or on arrival at the airport) no one knew the time of our flight and no one seemed to want to speak to us, again no offer of food or hot drink vouchers. Eventually we were told we could purchase food and claim back from Ryanair! Flight took off at 08.30! Altogether a bad experience mainly caused by not being kept informed of progress.



Bournemouth International Airport customer review :  29 September 2014 by R Thoms    (UK)

Rating : 0/10

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Recommended

Congratulations Bournemouth Airport, at least you appear consistent. From the rip-off access charge and surly staff upon departure, to the urine stained toilets and dog-end strewn arrivals exit area, it was a thoroughly unpleasant experience.



Bournemouth International Airport customer review :  18 September 2014 by Elizabeth Egbe    (Greece)

Rating : 2/10

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Recommended

I suffer with heart failure and walking more than 20 metres (especially in the wind and rain) is very challenging, why no drop off/pick up zone from disabled zone. Sign posting not clear inside and outside. I had to remove my flip flops, why me and not others. I have difficulty standing on one foot, no chair offered. Overzealous staff. Bournemouth airport will continue to be a 'backwater' airport if it remains so unprofessional. The screen informing you of your gate call instructs you to 'relax, eat and shop'! The tables in the common waiting area were dirty and covered in beer glasses and crumbs from snacks.



Bournemouth International Airport customer review :  7 September 2014 by Julie Bartle    (UK)

Rating : 0/10

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Recommended

Totally agree with rip off parking for drop off. What a scam. The staff checking your passports and boarding passes need a lesson in customer service too. I travelled with Ryanair last month with hand luggage only. I put my liquids in a zip lock freezer bag that I've been using for the last few years only to be told by the "jobs worth" man that it was too big and I'd need to "buy" yes that's right, "buy" 2 bags for £1! The bags that other airports give you for "free" So I did and decanted my freezer bag into the 2 flimsy rip off bags and went through ok. I was not happy at all though. I was especially annoyed by the superior attitude of the jobsworths there. So last week I flew with good old Ryanair again and used my 2 purchased bags from my previous flight, you know, the ones that I had to buy for £1 and guess what? I was told by a miserable member of staff, a woman, that I wasn't allowed to take 2 bags. So I told her about my previous flight and asked why I could only take 1. She informed me with a bleak expression that that was the rule. So if that's the case why can't one buy 1 flimsy plastic bag for 50p. The staff are sadly lacking in good customer service. They also need to be consistent and stop ripping off people. I use Bournemouth as it's close to where I live but if Ryanair and Thomson operated out of Southampton then I'd definitely use that airport. Bournemouth needs to improve.



Bournemouth International Airport customer review :  4 August 2014 by Eric Sanderson    (UK)

Rating : 0/10

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Recommended

I dropped off my family in the car-park and went to pay at the exit. I had cash of £2.50 and found it is card only. Not having my wallet I stated I have cash only. The instruction I was given was to return to the short term car-park and pay there. Where is the short term car-park as I tried to return to the drop off zone and of course the barrier only operates one way. On my return to the exit and by this time extremely annoyed the barrier suddenly opened and I was free. Its bad enough having to pay to drop people off but to feel imprisoned is something else. Please for the sake of other people arrange for cash payments to be made.



Bournemouth International Airport customer review :  1 August 2014 by G Chaundy    (UK)

Rating : 0/10

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Recommended

Bournemouth Airport is like a Mickey Mouse service operating in a third world country! Exorbitant Car Parking costs and no Pedestrian access are the first obvious signs that you are going to be ripped off. I am here to drop off my wife and sister for a short break and a flight to Dublin. Arriving in the Departure Hall is like visiting a vacant planet - 12.15pm and not a sole in sight anywhere. Eventually one will spot a Departure/Arrivals board with possibly all 3 flights showing! You may have some time to kill (don't you always at airports) so you wander over to the only outlet "Joe's", only to be greeted by an attendant who appears to have better things to do than speak with customers! Told they haven't got any food as the delivery is late. We make our way to an enquiry desk - 2 ladies appear to be engaged in critical discussion so being the only other people there - we stand and wait, and wait until finally one lady looks at us as though we were aliens and virtually demands with a yes! Can you tell me when the baggage drop for this flight opens - I ask. 1.20 she replies looking at her watch - it is 1.22! Without further ado she totally ignores us, walks from behind the enquiry desk - across the concourse - and opens up the check-in desk! I will not bother telling you about the debate on baggage weights and Cabin or Hold Luggage but suffice to say its Southampton Airport for me in future.



Bournemouth International Airport customer review :  28 July 2014 by L Joyce    (UK)

Rating : 2/10

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Recommended

I know that the security info for airports from the government must change on a daily basis, however, the people who work at Bournemouth International Airport, clearly don't want their jobs if recent experience is anything to go by. I have had the experience of this by flying out of there twice in a month. Once to Ibiza in June with Ryannair and I have just got back from Corfu, flying with Thomson. I remember the days of Bath Travel when flying from Bournemouth was such a luxury. Having an airport not ten minutes away from your home and with happy, smiling people was such a novelty. Since it has been sold to Manchester Airports, I have noticed a very big decline in Customer Service. Lets start with the airport itself. To pay £2.50 for half an hour drop off is just a rip off and encourages people to be dropped off at the road before the airport. In the grand scheme of things £2.50 is not a lot, but when hardly any other airport in Britain does this, it makes you feel that you are somehow being scammed. The toilets are fine, but there is simply not enough of them, especially when it comes to last minute. I do like the Duty Free shop and the WH Smith, the cafe is also fine and very clean with a wide range of dishes. When I flew to Ibiza in June, I had my trusty clear sandwich bag, which I have used at Gatwick, various terminals at Heathrow and Southampton. This wasn't an issue here. Fast forward three weeks later to last week where I was stopped and told that my clear bag was too big and I needed to buy one of their bags for £1. (Gatwick and Heathrow hand these bags out for free, so yes, another way for Bournemouth to make money out of you). When I tried to say that I had used it three weeks before and it was fine, the security guy simply told me that the other person shouldn't have let me through. I get the feeling that it depends which jobsworth you have on that day. Now, my real reason for deciding to complain is the fact that Bournemouth airport offers online check in. We had reserved seats for both flights, but checked in anyway to print the boarding passes. 20 minutes later, I have filled in all their questions online with our details etc, however, unlike the big airports, they don't offer a 'bag drop, which I wasn't aware of and isn't mentioned online and which also meant that we still had to queue for 40 minutes and then a further 20 minutes at the check in desk while the Check in Clerk weighed our bags, hand luggage, checked our passports and documents even though we had already printed out our boarding passes. All this was done without a word or a smile. I don't see the point in offering a 'check in online' service, if you still have to go through the usual process. The airport is simply too small and the airlines cannot be bothered to provide enough staff, I am afraid, that this has turned me back to the biggies, or even Southampton. The only advantage to this airport is that it is so close to home. I will happily travel the distance to Gatwick again.



Bournemouth International Airport customer review :  5 June 2014 by W Tyrer    (Spain)

Rating : 0/10

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Recommended

We arrived on foot at Bournemouth Airport to find no pedestrian access and were forced to walk the last 100m in the road to get to the terminal putting us at risk of an accident. The security staff were slow, unhelpful and unpleasant and the searches overzealous, otherwise OK.



Bournemouth International Airport customer review :  2 June 2014 by D Smith    (UK)

Rating : 0/10

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Recommended

Hurn Airport has never been great and is weak when compared with Southampton Airport. Their new 'dangerous to walk' to the Airport route to force people to drive in (footways have been removed). Lack of integrated transport options (no connecting buses relating to flights). Overzealous searches at any opportunity. The specified 20cm x 20cm plastic bag requirement for liquids (if it isn't, you go to the back of the queue). Staff complaining to each other that there are too many people going through the checkpoint when a plane is scheduled to take off and also when you land why are you subjected to a 40 minute wait at Border Control and the queue goes across the apron for a least 15 of those minutes. Bournemouth - If you want to attract customers you need to take a serious look at your services and make travelling a delight. You are far from this.



Bournemouth International Airport customer review :  6 May 2014 by K Hutchings    (UK)

Rating : 5/10

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Recommended

I would recommend Bournemouth Airport, but not the Swissport check in - we checked in for the Thomson Gran Canaria flight on Monday 1st April at 6.am. Unfortunately out of the 3 check in rows we got into the Swissport one. Our baggage, including hand luggage was 3 Kilos overweight. Our own fault, we hadn't purchased extra weight in advance. We told her we were quite prepared to pay the charge, but no, there would be no sport in that! The check in staff membber had us moving things from one bag to another. Then after all this charged us££39 which we could have paid 10 minutes before. The woman was extremely rude and quite unprofessional. On our return flight from Gran Canaria our luggage weighed the same as the outward trip, and our hand luggage was not even weighed.



Bournemouth International Airport customer review :  9 April 2014 by P Baker    (UK)

Rating : 0/10

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Recommended

On 7th April I arrived to pick someone up from Bournemouth Airport - a quick 5-minute job, for which I had to pay £2.50 of course. But we found that we couldn't move out of the car park. There was a long queue of cars ahead of us and nothing moved. It was raining heavily and we didn't fancy getting out to investigate at first, but eventually did and found that the exit barrier wasn't working. Nobody was doing anything to rectify this. After about half an hour some staff arrived to sort it out. Nobody offered any explanation or apology to anyone about this at all. One man who complained to the staff was treated quite rudely. I don't think much of the airport procedures if they cannot sort something like this quickly - perhaps re-route the cars out of the car park or lift the barrier manually or something. It's typical of airports that when there are delays nobody explains properly what the problem is, and nobody apologises. Don't think we will use Bournemouth again.



Bournemouth International Airport customer review :  6 January 2014 by C Hallett    (UK)

Rating : 2/10

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Recommended

The airport is convenient for us and we use it at least 3 times a year. However, the parking/drop down charges are extortionate and unavoidable - great to have monopoly power isn't it. Similar airports allow free drop downs or 10 minutes free parking - as Bournemouth used to. If you use a car park other than the ones at Bournemouth, you are required to undertake a dangerous walk with baggage to the airport in order to avoid charges. This drop down charge really needs to be changed - it immediately puts travellers in a bad mood. The facilities have steadily improved over the years and although eating is quite expensive, you don't have to buy their food. I have not found queuing to be any worse than at any other airport - return queues are long because of security restrictions. You can always arrive early to avoid long queues on the outward journey. I have found Southampton airport to be the best local one, easy to get to by train and helpful staff. Bournemouth could learn from them.



Bournemouth International Airport customer review :  10 November 2013 by John Jacobs    (Spain)

Rating : 1/10

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Recommended

We returned from Malaga on a flight that arrived at 8.25 in the evening. Once we has passed through the security and collected our bags we found no Taxi or bus service(, buses only run until 7pm in the evening.) THEN had to endure 45 mins outside in the freezing cold for a taxi along with about 20 other people And they have the cheek to call this Bournemouth International Airport, I don't think so. Why they cannot have Taxis waiting when they know flights are arriving, what about people that have no transport or anyone to collect them.



Bournemouth International Airport customer review :  10 October 2013 by Denise Hope    (UK)

Rating : 5/10

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Recommended

I live in Bournemouth and think we have done a great deal of good with our airport of late, however on arriving back on Sunday morning from Malaga there were a fair number of non UK residents on my flight imagine the impression it presents when they get to the baggage hall to first find only 1 female toilet and then not in a good clean condition in addition no toilet paper just an empty spool, I take on board this was 9.10am however I assume we are at some stage going to get an update of the arrivals hall but this is no excuse for not have the facilities clean and tidy. Not a good start to the start of their stay with us.



Bournemouth International Airport customer review :  25 September 2013 by M Feltham    (UK)

Rating : 10/10

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Recommended

This was the very first time we have ever flown from Bournemouth Airport. We (3 adults and 3 Children) flew out of Bournemouth on Friday 13th. As much as we had our reservations flying on this date we can honestly say that it is one of the best airports we have flown from. After reading all of the negative reviews prior to the 13th we were apprehensive, however utilising a little common sense we viewed Ryanair's baggage allowance and also printed a copy to take along should there be any disagreement at the airport. Arriving 2 hours prior to departure there were no issues / arguments / disagreements in fact everything was fab. The airport staff throughout were friendly and helpful. We will be flying from Bournemouth again following our experience.



Bournemouth International Airport customer review :  25 September 2013 by Peter Blakey    (UK)

Rating : 0/10

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Recommended

They don't care about their customers. This is our local airport so I try and use it when I can. We flew out to Turkey on 5th September. We arrived at 11.50am for our 2.04pm flight so we thought we were in plenty of time, wrong again. It took us until 1.30pm to get through checking and security. Then when we got into departures we were called for boarding straight away. No time for a meal or a browse around the shops.



Bournemouth International Airport customer review :  6 September 2013 by M Goodliffe    (UK)

Rating : 0/10

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Recommended

I live in Bournemouth but travel to Southampton or London for flights. I've used Bournemouth a few times and end up starting my holiday in a foul mood so I now avoid it like the plague. This airport is an embarrassment to local people and I feel ashamed that any overseas travellers should experience the petty penny pinching ethos of this airport. No drop off and pick up point, extortionate short term car parking fees, charges for plastic bags to put makeup etc in, disgusting food in the cafeteria at extortionate prices to name but a few. I have to pick up a friend on Saturday and am annoyed already that I'm going to be charged car parking even if she's waiting on the pavement. Never will I use this airport again!



Bournemouth International Airport customer review :  1 August 2013 by P Roberts    (UK)

Rating : 0/10

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Recommended

Bournemouth airport. Rip off for clear bags. Charges. You have to pay £2.50 to even drop off at the door - ie. you can't drop off. You then have to pay £1 for clear plastic bags for liquid!



Bournemouth International Airport customer review :  22 May 2013 by N Shaw    (UK)

Rating : 1/10

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Recommended

I have flown from various airports in the UK but was persuaded to come all the way from Manchester to fly from Bournemouth. I have never seen anything like it, from been ripped off for because you to have to pay for parking to be dropped off and picked up to no information boards upon arrival to show you where to go and what check-in to use. They should be at the front entry points to the airport as in all other airports! At the time we returned there was only our flight in but it took ages for the baggage to appear and to clear passport control. I hope you don't need the toilet on your return, they only have 1 toilet for each sex and a toilet for the disabled in the baggage hall.



Bournemouth International Airport customer review :  21 May 2013 by B Gillam    (UK)

Rating : 1/10

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Recommended

This is a small local airport that's very convenient for local people to use and avoid having to go to Gatwick or Heathrow. Southampton Airport is not very far away and the facilities there are so much better and they have a free drop off zone which is under cover. So much better than Bournemouth. The approach road into Bournemouth Airport has traffic cones all the way down each side and the centre of the road making it look like a motorway under repair and that's to prevent motorists stopping to drop people off without using their expensive car park. There's no pathway from the main road either so anyone dropped off outside the airport has no walkway but has to walk in the road instead and risk the dangers of traffic. This is not a customer friendly way of getting to the airport. Get rid of those cones and provide a free passenger drop off zone if you want repeat custom at the airport. Remember Southampton Airport is not far away.



Bournemouth International Airport customer review :  27 March 2013 by Paul Hatvany    (UK)

Rating : 0/10

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Recommended

I fly about a dozen times a year and this is the first time I have used Bournemouth Airport. I was searched at security on a random basis by a young man who must have been a trainee. He took over five minutes and clearly did not have a clue what he was doing. The experience was not pleasant and would be unheard of at any of the more used airports.



Bournemouth International Airport customer review :  9 March 2013 by M Kewley    (France)

Rating : 0/10

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Recommended

Most of these reviews seem to focus on the rip off parking system, comments with which I don't disagree. That said, I would happily pay 10 pounds to park/be dropped off if I thought there was even the faintest chance that I would make it onto an aircraft without getting into an argument with a pedant about the size or weight of my suitcase, or the plastic bag not surrounding my single pot of hair wax, or the failure to put my boarding pass inside the photo page of the passport, before having to practically take off all my clothes at x- ray and open and taste 8 pots of baby food, and be pushed around by a bunch of miserable, jobsworth staff in the longest queue for security ever seen in an airport with no passengers. I wish they would send the staff at BOH to a proper airport for an afternoon to learn the arts of applying the security and safety guidelines without patronizing and disrespecting all the paying public that pay their wages. This place is an absolute disgrace!



Bournemouth International Airport customer review :  13 October 2012 by Ken Harrison    (UK)

Rating : 2/10

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Recommended

I used to enjoy flying from Bournemouth, but now it's a nightmare. Took 75 minutes from joining the check-in at 9.15am to the departure lounge. They could not handle 2 flights at 11.30. Heathrow is expected to deal with that amount of passengers every 5 minutes. Coming back was the same. Ryanair played their usual fanfare claiming the flight was 25 minutes ahead of schedule but we waited 45 minutes for our bags, so what was the point in being early? The baggage collection area resembled the inside of a warehouse like those dreadful Spanish airports of 30 years ago. The person who designed Bournemouth needs to go to Spain and learn how things can change!



Bournemouth International Airport customer review :  8 September 2012 by J Elkins    (UK)

Rating : 2/10

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Recommended

What a miserable airport! The drop off charges are unacceptable. The new buildings are dark and unfriendly. What has happened to the lovely viewing area and the friendly cafe? Won't be hurrying back and would not tell anyone else to use it.



Bournemouth International Airport customer review :  31 August 2012 by Simon Ward    (UK)

Rating : 2/10

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Recommended

The meet and greet service that I paid an additional £10 plus is a joke. On returning from Cyprus we were in the first 25% to collect our bags and proceeded to collect the keys for our car. We returned to where we had parked the car and it was not there - I told my wife she must be mistaken and we searched the car park for a considerable amount of time before returning to the information desk where it became evident that the car had not been returned to the place we had left it. We paid for this service in order to get away as quickly as possible and were actually the last passengers to leave the airport from our flight at 02.05 in quite a stressed condition. I calculate that this delayed our departure from the airport by approximately 30 minutes and am extremely angry.



Bournemouth International Airport customer review :  29 August 2012 by J Spencer    (UK)

Rating : 10/10

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Recommended

I had my first experience at Bournemouth recently, flying to Ibiza, and I have to say I thought it great - such a relief to be in a virtually empty airport! Everything was clean, well spaced out and well thought out, all services were quick and convenient, and I actually quite liked the food I had in the 'pub'! And a great duty free. In all I thought a really simple, clean, quick, un-stressful airport. Compared to Stansted, etc, it was a breeze.



Bournemouth International Airport customer review :  25 August 2012 by D Morris    (UK)

Rating : 2/10

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Recommended

Rip off drop off charges, expensive outdoor unsecured parking, poor public transport connections, no pedestrian access and that's just before you start! Inside the airport is like a huge hangar with rows of uncomfortable seating. The restaurant is terrible and there's no comfortable coffee shop. I much prefer Southampton which is so user friendly, however for convenience as local travellers we suffer the Bournemouth experience but protest by spending no money there!



Bournemouth International Airport customer review :  1 August 2012 by Chris Arnold    (UK)

Rating : 10/10

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Recommended

Use this airport frequently as I fly out to Alicante to my holiday villa in Javea. It is very convenient for me as I live in Ringwood (6 miles away), great for getting there in 10 minutes. I can use the shuttle bus as pensioners get it free of charge. If a family member picks me up then I don't begrudge paying £2.50 as the saving in fuel and time is by far greater. The airport is small but has a restaurant with friendly service a newsagent and duty free, I have found the staff very polite and informative. Bournemouth is a great place and the airport is excellent.



Bournemouth International Airport customer review :  27 July 2012 by Peter Stevens    (UK)

Rating : 0/10

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Recommended

A very poor experience today, dropping off my family for a flight, realising too late that I would be paying £2.50 to do so. There is no way to avoid it, no way to turn round. To cap it all, one of the ticket payment machines was out of order, so what might have been a two minute visit necessitated a walk to another machine to pay my £2.50. I really felt that I'd been screwed by a company that doesn't give two hoots for its customers. I will have to pay again next week to pick up my family, but that will be my last ever visit to Bournemouth.



Bournemouth International Airport customer review :  27 July 2012 by Steven James    (UK)

Rating : 9/10

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Recommended

I like this airport. Yes you have to pay £2.50 to drop and pick up but other regional airports now seem to be charging for this as well and I expect it will not be long before major airports follow suit. I save money by not having to travel to Heathrow or Gatwick and save again by being home before even reaching baggage claim in the major airports if my last experience is anything to go by. Bournemouth have helpful staff, except the UKBA staff most of whom could do with a refresher in customer service but as they don't work for the airport authority I think it churlish to mark them down on that score. I think where Bournemouth falls down a bit is in the food outlets. It would seem that the cafes and restaurants are run by the same firm, I think a bit of competition there might well improve things.



Bournemouth International Airport customer review :  6 July 2012 by H Mead    (UK)

Rating : 1/10

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Recommended

Bournemouth Airport is owned by Manchester Airport - we are charged 25 pence more for drop off charges (£2.50) than those of Manchester Airport (£2.25). I like travelling with Thomson they are a terrific outfit who will help at every opportunity but I don't like Bournemouth Airport. Over priced over rated and very disappointing. Looking to take my next business and holiday trips from Southampton and Bristol.



Bournemouth International Airport customer review :  4 July 2012 by P Thomas    (UK)

Rating : 2/10

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Recommended

I am disabled and agreed to see my sister and her husband off on a flight but ended up queuing to enter the £2.50 drop off car park area as cars were waiting to leave the barriered entrance to the main airport as people (rightfully in my opinion) entered the lane approaching the car parking area barrier, dropping off there friends and families then reversing into oncoming traffic to exit the only road to this airport. Poorly designed system if you ask me. Just take the money with no regard or thought to the passengers who help keep an airport local let alone allowances to the disabled or elderly. I will definitely try to avoid coming to the airport again which is a shame because the new building area is an improvement on the old. All of my score ratings to your questions reflect a person dropping off friends or relatives.



Bournemouth International Airport customer review :  21 June 2012 by D Edmunds    (UK)

Rating : 2/10

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Recommended

We paid for parking in advance and struggled to find parking on the day. You cannot get your money back for luggage trolleys taken from inside the terminal building in the car park unless you can find another trolley which has had to be abandoned. Staff are unhelpful and the customer service desk is unmanned both physically and telephonically. We have been struggling to get hold of the airport for 4 days regarding an urgent matter. We had issues the first time we used the airport 2 years ago, but decided to try it again. I would rather travel to Southampton or London airports.



Bournemouth International Airport customer review :  20 June 2012 by Keith Goodwin    (UK)

Rating : 2/10

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Recommended

I agree with everyone about the ridiculous 'Drop off con' but once inside the airport the only restaurant (The Olive Tree) dishes up very poor quality food. Even a McDonalds would be an improvement! I will not be using Bournemouth Airport again until they eventually realise the 'Drop off charge' is a dreadful rip off and stop it and I would only buy a meal in the airport when The Olive tree has been replaced by a 'Garfunkels' or better. The excuse by the airport authorities about the 'Drop off' situation being imposed because of the Glasgow bombings is so pathetic it's laughable!



Bournemouth International Airport customer review :  5 June 2012 by Shelagh Clyde    (UK)

Rating : 3/10

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Recommended

Bournemouth airport not only charge for drop off but also pick up as well absolutely disgraceful, if anyone is visiting our country for the first time what a great impression. No access for pedestrians! Therefore can only assume it is a total rip off. No wonder airlines are avoiding coming to this airport - no doubt the authorities are charging aircraft exorbitant rates as well. When will they learn? The public will avoid this airport like the plague and then everyone will be sorry. Southampton airport here we come.



Bournemouth International Airport customer review :  29 May 2012 by S King    (UK)

Rating : 9/10

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Recommended

Went to Turkey last August and will be going to turkey this August from Bournemouth. No hanging around at check-in and no hanging around when we returned home. For those who moan about the 2.50 drop off charge, pay the extra in fuel and go to Gatwick or Heathrow and wait 2 hours to get through security and on your return, wait another 2 hrs to get through security and baggage reclaim, parking will cost you a lot more than £2.50. £2.50 is such a small price to pay - very satisfied Bournemouth airport traveller.



Bournemouth International Airport customer review :  1 May 2012 by M Cunningham    (UK)

Rating : 1/10

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Recommended

I use this airport on a fairly regular basis as it is just a few miles from home. To avoid the ridiculous "drop- off" charge I usually get dropped off at the end of the approach road and walk the last 300 yds. There is no pedestrian access to this airport and you have to walk in the road. Cones have been placed in the middle to prevent cars from turning around as a direct tactic to raise revenue. I find it amazing that a major public amenity has been granted planning permission with no safe access for pedestrians and cyclists. One day someone is going to get run over!



Bournemouth International Airport customer review :  30 April 2012 by J O'Newbry    (UK)

Rating : 1/10

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Recommended

This is possibly the worst UK airport. They charge for everything to try and recoup the investment they made in new terminals. Pedestrians are pretty well banned and motorists face a charge of £2.50 for a 30 second drop off. Disgraceful is too kind a word! The toilets were disgusting when I visited and staff are disgruntled and aggressive. Avoid Bournemouth at all cost.



Bournemouth International Airport customer review :  17 April 2012 by Michael Byatt    (Tenerife)

Rating : 2/10

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Recommended

As a regular flier to the south of the UK I often used Bournemouth but that was until they introduced the criminal theft of 2.50 GBP for dropping off or picking up. I now use other airports as a matter of principle. I absolutely refuse to be ripped off by these extortionate charges. I visit the UK around 6 times a year and now I actively boycott Bournemouth.



Bournemouth International Airport customer review :  15 April 2012 by James Webb    (UK)

Rating : 1/10

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Recommended

All I wanted to do was drop off a friend - I ended up paying £4 for the privilege of doing so! As you enter the airport, there are double red lines everywhere so you cannot just stop and let someone out. No room to turn around once you have entered, so you have to go through the car park and pay a minimum of £2.50 - up to an hour is £4! The only other routes into the airport that I am aware of are limited - a bus service that runs only once an hour from Bournemouth (£5) or by taxi. I am amazed that they are legally allowed to get away with this. I left Bournemouth Airport feeling like I had been mugged - I doubt I am the only one.



Bournemouth International Airport customer review :  3 April 2012 by Peter Allen    (UK)

Rating : 1/10

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Recommended

Not only was I incensed by the £2.50 charge when I only wanted to drop passengers off, I then tried to pay at the machine only to be told 'ticket already in use' I then had to go into the airport and queue at information! So what was a 30 second drop off ended up being 20 minutes and an extra person wandering around the airport. Absolutely disgusting! I don't care if it's 'local' I will never use Bournemouth airport again.



Bournemouth International Airport customer review :  28 March 2012 by S Tomkins    (UK)

Rating : 5/10

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Recommended

These charges speak volumes as to the airport's attitude towards it's passengers! Your local caring airport? Its a joke! They really picked a good way to encourage us to support it. Unfortunately this leaves rather a sour taste in the mouth when reviewing the rest of the airports facilities.



Bournemouth International Airport customer review :  21 March 2012 by D Morris    (UK)

Rating : 1/10

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Recommended

Parking and drop off charges make this an airport of last resort, no wonder there are so few flights these days especially in winter. No viable public transport access, no pedestrian access make this a disgrace to the town. Try Southampton it's much more customer friendly.



Bournemouth International Airport customer review :  19 March 2012 by Ron Taylor    (UK)

Rating : 4/10

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Recommended

I agree with all comments about rip off drop off charges. After years off travelling from the friendliest airport, I will be making every effort to go somewhere else in the future.



Bournemouth International Airport customer review :  7 March 2012 by P Baxter    (UK)

Rating : 1/10

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Recommended

The £2.50 drop off charge is not acceptable. I thought they were trying to encourage people to use this airport. This does just the opposite! Don't they get the message all these disgruntled passengers are sending? Maybe they just don't care.



Bournemouth International Airport customer review :  22 February 2012 by J Murray    (UK)

Rating : 2/10

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Recommended

Drop off and collection charges? This is a shameless extortion to filch every last penny from customers! They only get away with it because there is no alternative, you have a captive audience and take advantage. The major airports do not charge, neither does Southampton, a point not missed by me and my travelling companions.



Bournemouth International Airport customer review :  16 February 2012 by Simon Hird    (UK)

Rating : 0/10

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Recommended

I have just dropped some friends off at the airport and was disgusted to see the airport wanted to charge me £2.50 to drive through the car park even though I had not got out of the car or even turned off the engine. This is a rip off, if I needed to park I would be happy to pay this charge but a 30 second drop off / pick up option is not an unreasonable expectation. We are you customers Bournemouth Airport and this is destroying your reputation.



Bournemouth International Airport customer review :  15 February 2012 by B Jones    (UK)

Rating : 0/10

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Recommended

I drove a friend from Portsmouth to Bournemouth this morning. I couldn't believe that I had to pay £2.50 just to drop her off at the terminal. This is extortion. When I questioned the guy on the security barrier he said "you've got 30 minutes so you can buy a coffee". I said I need to get back to work so only want to drop my friend off. Shocking, particularly the bollards placed to try and prevent customers walking the 100yds in. It doesn't work - people were still walking in. I will most certainly never use Bournemouth airport myself - its Gatwick/Heathrow or Southampton for me.



Bournemouth International Airport customer review :  14 February 2012 by M Chapman    (UK)

Rating : 1/10

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Recommended

Bournemouth Airport is following in O'Learys footsteps and charging customers for anything they can think of - £2.50 to drop someone off (taking a few seconds) is about the most unwelcoming thing I've ever encountered in my travels.



Bournemouth International Airport customer review :  14 February 2012 by M Jef    (UK)

Rating : 5/10

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Recommended

Drop off charge? Madness! It is unfortunate that the airport lost airlines and routes shortly after investing in an airport upgrade, but making the airport less attractive to potential customers by introducing such a charge is not the way to boost volumes and recover expenditure. I have recently been using Southampton airport - far more routes now - and no drop off charge!



Bournemouth International Airport customer review :  14 November 2011 by Brenda Arnold    (UK)

Rating : 4/10

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Recommended

We feel this an excellent airport for local travellers, but we are very disappointed to find that when dropping someone off there is a charge of £2.50. We feel you need to look at this as it could make a difference through principal that we choose to fly from Gatwick Airport in the future.



Bournemouth International Airport customer review :  30 October 2011 by Jude Cox    (UK)

Rating : 5/10

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Recommended

Absurd drop off/pick up parking charges, my husband has been down twice within a week to drop off and meet his sister from an Alicante flight and it's cost him £5.00 for a 5 minute favour. Totally disgusting. Southampton doesn't do this, why does Bournemouth have to? There's going to be havoc with people walking to entrance to meet their lifts - what will the consequences be then? Crazy!



Bournemouth International Airport customer review :  28 October 2011 by P Martin    (UK)

Rating : 1/10

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Recommended

I echo others astonishment at the draconian policy of extorting money from all who drop off or collect passengers at the airport. I also pose this thought: the airport has, contrary to every usual current policy, deliberately made walking along the approach road more dangerous, forcing pedestrians onto the road. So, when an accident happens and a pedestrian is injured as a result, how will the courts respond? Will the airport, by virtue of its policy in this matter, be liable to pay damages?



Bournemouth International Airport customer review :  15 October 2011 by G Thorne    (UK)

Rating : 2/10

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Glad to see rip of Britain goes from strength to strength. Stop this absurd drop off charge - the main airports don't do it so why do Bournemouth? Bournemouth need to encourage new passengers, not drive them away. Whoever decided this, has not thought this through.



Bournemouth International Airport customer review :  21 September 2011 by Brendan Treacy   (UK)

Customer Rating :  1/5

1 Star Rating   

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They are forcing people to pay £2.50 just to arrive at an average airport. I got out on the road and walked in - mainly because the taxi driver agreed with me about the whole thing being farcical - they tried to make that impossible as well by blocking all the pedestrian walkways and putting threatening signs everywhere. Pedestrian access should be a right and it should be free.


Bournemouth International Airport customer review :  16 September 2011 by T Cooper   (UK)

Customer Rating :  1/5

1 Star Rating   

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I encountered these charges for the first time when I dropped off my son last week. There is no warning whatsoever until you are within 20 metres of the only entrance into the Passenger Terminal which is at a traffic light controlled crossroad. The approach road from each direction is understandably designated as a no parking zone but once there, one has no choice but to turn into the Airport Car Park, unless you are prepared to do a 3-point turn in the road - which I will do next time. I took my complaint to the Customer Services Desk and was met with a good deal of weary autotalk about how 'all airports were doing the same, every since the Glasgow bombings' - I don't think so. These charges are, in my opinion, made in the most devious and dishonest manner, with passengers and their lifts having no option but to pay for merely being, however momentarily, on the airport land. If they really want to survive as a meaningful and successful business, they should encourage, not outrage, their customers.


Bournemouth International Airport customer review :  8 September 2011 by K Bigwood   (UK)

Customer Rating :  1/5

1 Star Rating   

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Have just paid £5 to drop-off and pick-up a minor at Bournemouth Airport and have been ripped-off in the process. The £2.50 parking charge is a total disgrace. Clearly the airport authority have to fund a new terminal building but if this is the price of progress then I think Bournemouth airport have just taken a significant step backwards with this parking policy. Will not be using this airport again myself. It only serves to angers the customers whose business you need and damages your reputation in the process.


Bournemouth International Airport customer review :  28 August 2011 by G Hendle   (UK)

Customer Rating :  1/5

1 Star Rating   

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I have used the airport before but have now been forced to pay £5 just to pick up and drop off my grandaughter. Another example of Rip off Britain. I object to being forced to pay an unreasonable charge and will not use Bournemouth airport any more. Forcing people to pay unreasonable charges is not the way to improve a business. No wonder passenger numbers are down. Bournemouth airport should rethink its strategy.


Bournemouth International Airport customer review :  20 August 2011 by G Batt   (UK)

Customer Rating :  3/5

3 Star Rating   

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Use the airport often but tomorrow will be the first time with the drop off charge. Will not be paying the £2.50 charge on either trip but will be stopping in the road opposite the main junction and walking in. Cones sited in this road are not legally placed and can not be enforced. Bournemouth Airport is clearly struggling. An expensive new entrance and facilities, and some things have not changed in donkeys years. I use it because it is very convenient. It could be so much better with very little effort.


Bournemouth International Airport customer review :  14 August 2011 by M Beenham   (UK)

Customer Rating :  1/5

1 Star Rating   

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I used to use Bournemouth a lot but now its been turned into a nightmare. Trying to drop someone off is confusing, time-consuming and you get charged which is the final insult.


Bournemouth International Airport customer review :  5 August 2011 by B Sanderson   (UK)

Customer Rating :  1/5

1 Star Rating   

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I dropped off my wife and daughter at Bournemouth, the first time I have been there since the drop off charges were introduced. What a sight, signs, bollards, security men in yellow jackets. I had no option but to go into the car park to drop them off, and on leaving one min later I had to stop and get my ticket validated. There was no clear direction for people being dropped off. The bollards in the road approach road as you turn in are surely illegal, forcing anyone who is walking to walk in the road. I am sure this is an accident waiting to happen. Such a shame they have done this. I fly from Bournemouth 2 or 3 times a year and often drop off and pick up, but now it doesn't seem such a friendly and 'local' airport.


Bournemouth International Airport customer review :  5 August 2011 by J Stonebridge   (Spain)

Customer Rating :  3/5

3 Star Rating   

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Security staff do not seem to have the best attitude, we were also charged parking fees after being sent the wrong way to return car hire by a miserable man on outside gate.


Bournemouth International Airport customer review :  2 August 2011 by T Collins   (UK)

Customer Rating :  1/5

1 Star Rating   

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Pleased to see that Rip off Britain is alive & well at Bournemouth airport. What a lovely start to your holiday to have to pay £2.50 for 2 min parking. If other local airports can manage it why can't Bournemouth, has it anything to do with a large expensive extension to the airport & airlines reducing their flights? Also no proper pavements for those that decide to walk into the airport.


Bournemouth International Airport customer review :  1 August 2011 by Max Greenwell   (UK)

Customer Rating :  1/5

1 Star Rating   

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Forced to pay £2.50 for 2 minutes as there is no turning back once you turn into the Airport and cones prevent you from escaping. Signs state that you shouldn't leave on foot because it is too dangerous! We saw lots of people avoiding the charge and were being picked up outside. Bournemouth Airport will cause an accident this way.



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