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Bournemouth International Airport customer review :  29 July 2011 by N Brown   (UK)

Customer Rating :  1/5

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I was very disappointed to see that Bournemouth airport have introduced a charge of £2.50 to both drop off and pick up passengers. How short sighted - this will lead to people not using the airport and will leave a very sour taste in the mouth of those who do.

Bournemouth International Airport customer review :  28 July 2011 by P Healey   (UK)

Customer Rating :  1/5

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I visited to drop off for a flight to find that the process has been turned into a money making exercise. Thousands of no waiting cones are positioned each side of the approach road and down the centre of the road funnelling you to the end where there is a barrier preventing further access where you are forced to enter the car park and pay a minimum of £2.50. There is no turning circle. The only place once you have entered the approach road where you could turn around has another security person preventing that. The signs warning that there is no free drop off are only visible once you enter the approach road. There used to be a 10 min free drop off but not anymore.

Bournemouth International Airport customer review :  27 July 2011 by B Bakewell   (UK)

Customer Rating :  1/5

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I work in Europe and did fly from Bournemouth 4 times a month, now its £5 to drop off/pick up I now take the train to Southampton.

Bournemouth International Airport customer review :  30 June 2011 by R Boyd   (UK)

Customer Rating :  1/5

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All the negative comments are valid from my viewpoint. I fly up to 10 times per year, and Bournemouth had the most over zealous security of any airport. They also have the nerve to state that the plastic liquids bag MUST be a certain size. The UK Govt website states that the size of this bag is recommended, not mandatory. With the extra charges for this bag, the charges for drop offs, and the dismal attitude of the security staff, I feel I'm not wanted at this airport any longer. I feel the management there are not trained in true customer service, but in how to rip us off.

Bournemouth International Airport customer review :  28 June 2011 by H Sherreed   (UK)

Customer Rating :  1/5

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Flew from Bournemouth to Turkey, my first flight from the Airport since the building work has been completed. Pulled up at the car park to a queue of people fiercely complaining about the drop off charge. Noticed lots of people walking from the main road with luggage rather than pay the fixed price to drop. Feel very strongly that this is potentially an accident waiting to happen. On arrival back, well this can only be described as a total disaster. I have to say that the new arrival lounge resembled a cattle market and the staff there were completely and utterly useless. How difficult do you think it would be to mix up luggage from arriving flights. Lets face it there are only 2 carousels. People were waiting at the named conveyor watching it go round and round with nobody removing any luggage. It does help if it is put on the right carousel. The staff couldn't help because they were waiting for their boss to sort it. Luggage from 2 different flights was mixed up and the luggage from the Turkey flight was nowhere to be seen. Luggage from the Pisa flight was on both carousels even though they arrived after the Turkey flight. It was not a nice atmosphere to be in as tempers were flaring and the staff hadn't a clue how to solve the problem. The baggage handlers just kept on piling on luggage that nobody was removing and it appeared to be unsafe at times as suitcases were falling off.

Bournemouth International Airport customer review :  28 June 2011 by D Taylor   (UK)

Customer Rating :  1/5

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I used to regard Bournemouth as a lovely airport, so easy to use. Not now! I had to take a friend to the airport who walks with a cane, just to drop her off for a flight with no baggage. £2.50 for 45 seconds and the same when collecting her! I could see her 10 feet away as she left the arrivals terminal but had to go through the barrier for her to climb in and then pay £2.50 to drive out. In my opinion this is ransom money and nothing short of extortion. Imagine the outcry if they did this at Heathrow or Gatwick.

Bournemouth International Airport customer review :  27 June 2011 by Raymond Morton   (UK)

Customer Rating :  2/5

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Bournemouth Airport is one of the most user-unfriendly airports I have used, a place where passengers appear to be treated as a real inconvenience. Firstly the idea of not having a pavement and trying to restrict pedestrian access to and from the airport is ridiculous. It is then absurd to erect notices saying Pedestrian Access not permitted "For your safety"! When they have purposely made it unsafe for pedestrians by erecting barriers and not providing a pavement. The abandonment of the free 10 min drop off/pick and the impositon of the £2.50 charge with the accompanying barriered access road and permanent manning of a barrier is prison-like and, I would have thought, hardly financially beneficial considering the extra manning it must involve. At outbound security passengers are treated like idiots, there is no table for passengers to sort their belongings into trays prior to the loaders as at other airports. Being a frequent traveller, as many are, we know the rules and are quite capable of loading out own trays at a table without the indignity of having to open bags and remove items on the floor in the waiting queue. Finally the new arrivals hall must have been laid out by either a prison warder or a gymnast. It is ironic to see 3 security officers patiently waiting whilst a new arrival of passengers negotiate the long distance chicane, hardly wide enough to negiotiate with a trolley/case. Surely the girl at the head of the queue would be better employed opening the barriers so that the first arrivals can go straight to the desks and then opening other parts of a smaller chicane as nessesary. Certainly at other airports (eg Gatwick where passenger numbers are significantly greater) they see no need for a girl to show passengers to an appropriate desk, or to have such lengthy chicanes, a sign saying "Wait here until called forward" suffices. Perhaps your management should visit other airports a benefit from others experience.

Bournemouth International Airport customer review :  31 May 2011 by A Charnic   (UK)

Customer Rating :  2/5

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Avoid this airport's rip off parking - £2.50 drop off / pick up! It feels like it's run by a wheel clamping firm with cones and cameras everywhere. You cannot even walk in as they have made the verges unsafe and there is no proper footpath (what happens in an emergency?). Whoever runs this airport has forgotten the importance of first impressions and they will not notice whatever improvements might be underway if they walk in feeling ripped off on arrival.

Bournemouth International Airport customer review :  17 May 2011 by Graham Barber   (UK)

Customer Rating :  2/5

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What a liberty - the £2.50 drop off and pick up charge. I use this airport 2-3 times a year, not any more, I would rather have the extra expense and go to Southampton its a nicer airport as well.

Bournemouth International Airport customer review :  15 May 2011 by H Mead   (UK)

Customer Rating :  1/5

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Staggered at the charges at Bournemouth Airport. £2.50 to drop my family off and another £2.50 to pick them up two weeks later. The cheek of it is they have now closed the footpath to the airport and festooned the area up to and including the junction by the main traffic lights with enough cones to make it look like a military action.

Bournemouth International Airport customer review :  1 May 2011 by Jamie Davey   (UK)

Customer Rating :  2/5

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New terminal is very nice but the arrivals building is still the old hospital waiting room. Be warned that parking is an absolute joke. £2.50 for half an hour is criminal. On approach to the airport you are notified of the charges but they have put cones down to avoid people turning around. If you want to leave the airport you have to go into the car park thus paying £2.50. I will not be flying through Bournemouth as the parking charges are stupid. Not worth it.

Bournemouth International Airport customer review :  27 April 2011 by Mike Byatt   (Spain)

Customer Rating :  1/5

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A very poor rating since they started ripping off passengers by charging for a drop off. The theft of 2.50GBP just to drop a passenger at the airport is a rip off. They have even employed 'Jobsworths' to operate a barrier so that they can steal from the driver dropping off a passenger.

Bournemouth International Airport customer review :  25 October 2010 by Martin Cox   (UK)

Customer Rating :  3/5

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Publicity does not make it clear that the "New Terminal" just opened does not include any alteration to the dismal arrival buildings which will not be improved until an unspecified date next year. The time taken for baggage to travel a couple of hundred metres from aircraft to baggage hall, with only a single flight being handled, is very poor. Security appears to have variable comments from passengers. My experience was that the staff were helpful but there were not enough with the queue extending into the check-in area, not helped by the passenger "flow" from the busiest check-in having to negotiate past all other check-in desks to reach the security area.

Bournemouth International Airport customer review :  26 September 2010 by R Lownds   (UK)

Customer Rating :  4/5

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Being disabled, I was pleased with the excellent wheelchair assistance provided the G4S staff - particularly in comparison with that of the indifferent staff this time last year! The new departure facilities are a great improvement on the old but the catering service lets itself down with only the one pay point and a large queue in consequence! Also there's not enough staff on to serve and clear the tables. Yet another case of keeping down the staff costs at the expense of customer inconvenience? Security is improved on our last experience where we had to queue for 40 minutes for the passport check. This time the staff numbers on duty bore the right relationship to the volume of passengers to be checked.

Bournemouth International Airport customer review :  30 April 2010 by R Homer   (UK)

Customer Rating :  2/5

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Complaints about the car parking costs are valid, the cost of taxi services to from the airport, has been given to the largest local taxi company in the area, so others are excluded. The taxis however (Approved local councils authority metered taxi rates) will be a comparable rates you would pay throughout the UK. As far as the infrastructure surrounding Bournemouth airport, I wrote to my local MP in Bournemouth about two years ago asking what the plans were to improve the infrastructure to get to from the airport by car. I'm still waitng for a reply, although I did get a photo copy of a letter produced by someone at BIA, saying they were going to supply a shuttle bus service. Not really the answer I was looking for. The whole Bournemouth airport experience, has always been one of make do and don't mend and I don't think anything will ever change..

BOURNEMOUTH AIRPORT customer review : 10 February 2010 by Andy Jones

Customer Rating : 3/5

New terminal is under construction so you can expect a little walking through a building site at times but they are managing very well. A major gripe - the officious G4S Security Supervisor who checks the size of passengers re-sealable liquid bags before you get into security. He told my Wife that the bag she had her make-up in was too large and directed her to a machine that sold plastic bags for an incredible £1. The bag that she was using was given to her by Security Staff at Gatwick only three weeks before, but was not acceptable at Bournemouth. He produced a hand written felt tip pen sign with some dimensions on, and said that it was his decision as too what size was accepted. We can only assume that the machine was owned by this man.

BOURNEMOUTH AIRPORT customer review : 21 November 2009 by Rob Belcher

Customer Rating : 4/5

Apart from the car parking costs Bournemouth is a great airport. No rows and rows of shops trying to rip you off, a 10min walk from the car park and a 5 min walk to the plane. If you want to have a meal and do some shopping before the flight forget it but if you want to have a stress free time at the airport its perfect. Just hope the improvements dont spoil it.

BOURNEMOUTH AIRPORT customer review : 15 April 2009 : by S Omar

Customer Rating : 4/5

Car parking at Bournemouth International Airport has now gone up to fifty-two pounds a week, so it's lucky that locals in Ringwood are offering airport users the chance to park in their drives as part of the park at my house scheme. At the moment the Arrivals Hall is just a waiting room with no magazines and a vending machine and a single screen showing the arrivals, but it's all full of "rustic charm" as they say, and the really positive thing is that as soon as a plane has landed, the passengers without luggage are straight out and ready for home. All in all, I think it's a great airport, very low key and relaxed and friendly.

BOURNEMOUTH AIRPORT customer review : 17 March 2009 : by Susan Omar

Customer Rating : 3/5

Yes, there is now a link bus, it stops at the taxi rank outside the Arrivals at Bournemouth Airport and it goes to Bournemouth town centre every 30 minutes during the day. It calls itself a shuttle, but it isn't free. You're right - the airport isn't on the main route to anywhere, being in the village of Hurn as it is. I give people a lift to the airport when they park at my house in Ringwood because the taxis are about twenty pounds and there is not a bus!

BOURNEMOUTH AIRPORT customer review : 27 February 2009 : by A Turnell

Customer Rating : 3/5

I was fortunate enough to be given a lift back to the airport for my late flight last night, although next week that won't happen and I'll have to find my own way from the train station to the airport, as the bus service finishes at 19:00. Taxi fares are quoted at £14, which is more expensive than my flight! Can anyone with local knowledge suggest a means of public transport to get from station to airport? I've found a bus that takes me closish (Parley Cross), but this will still involve a 2.5 mile walk! It looks like transport links are an issue for the airport - perhaps there aren't enough evening flights to warrant a bus service? The airport itself is obviously undergoing a major redevelopment at the moment, and I'm sure it will be fantastic once completed.. I can imagine that the departure lounge can get crammed during busy times, but it was fine last night. I did witness a minor flare-up between despatch staff and crew from another Ryanair plane that had been sat on stand for a while, so maybe the comment about the inability of the airport to cope with more than two planes is true! Security staff were fine and facilities just about adequate. Can't imagine what it must be like in the summer season!

BOURNEMOUTH AIRPORT customer review : 23 February 2009 : by J Kelly

Customer Rating : 2/5

I park at Bournemouth every week and feel ripped off with the excessive car parking charges.£42 for 4 days.

BOURNEMOUTH AIRPORT customer review : 19 December 2008 : by L Addis

Customer Rating : 3/5

Passed through Bournemouth on way from Dublin to Edinburgh. I couldn't quite conceive how small it was, but I see construction is well on the way. However the longer I stayed there, the more fond I became. There is no-one really about, it is quiet. Security I see has been mentioned before, and the problem may have been rectified as I had two elderly men steer me through who seemed very friendly and chatty. The duty-free shop is truly hilarious, like a police seized goods room of shelves. Very happy to see (if old and tatty) comfy seats with no armrests. I took much pleasure in spreading out for a kip and to read my books. Glasgow flight went, Edinburgh one touched down a tad late. Friendly and personal Servisair ladies were refreshing and our plane departed with only 22 people on board.