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Bordeaux Airport
5.3 out of 10  5.3 out of 10
36 reviews

 



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BORDEAUX AIRPORT customer review :  23 September 2014 by R Angermeyer    (Germany)

Rating : 0/10

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Recommended

Billi, the airport part for low cost flights (Ryanair, Easyjet) is of unacceptable simplicity. Though newly built, it is far too small for the many passengers, no sufficient seats, poor climatisation, no windows, noisy. You get the feeling of being confined. What happens in case of fire? Passengers have to assemble in a far too small area, before their flight is being called up to assigned gate.



BORDEAUX AIRPORT customer review :  8 August 2014 by Mike Saunders    (UK)

Rating : 0/10

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Recommended

Avoid this place-it looks like an abattoir from the outside. Inside the cattle theme continues as you are herded around like farm animals particularly at the gate where you have to wait in a sort of holding pen rather than being allowed to sit down. The queues were awful. The bag drop was awful. There was not enough space in the departure lounge. Sandwiches cost 6 Euros, a coke 7 Euros. Worst of all were photographs of groups of people around the place wearing T shirts spelling out BILLI - as if they had something to be proud of! They couldn't even bring themselves to give it a proper name like 'terminal 2'. The only good thing I can say about it was that it made the easyjet flight seem luxurious. I will do my best to avoid this airport in the future - particularly if I have kids with me.



BORDEAUX AIRPORT customer review :  18 July 2014 by Kenny Kwan    (Hong Kong)

Rating : 0/10

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Recommended

The Billi terminal is a joke. Passengers should not be treated like animals. Even though it's low cost, people are still paying and the lack of facilities in this terminal is incredible. The authorities and the Mayor who took such drastic steps to rejuvenate this city should scrap this terminal altogether. This is the disgrace of Bordeaux, and to think this is the place where passengers are welcomed into the city!



BORDEAUX AIRPORT customer review :  26 October 2013 by P Lomas    (UK)

Rating : 0/10

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Recommended

Billi Airport lets the whole of Bordeaux down. It is a wonderful city in all other respects. Had to stand for one hour after passing passport control due to no seats!



BORDEAUX AIRPORT customer review :  26 September 2013 by M Kite    (UK)

Rating : 0/10

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Recommended

Very disappointed to observe that nothing has changed for 3 years. My experience started when I entered the airport by hire car and could not find the signs for the drop-off point. Nothing of the sort. I had to leave the airport via 'autres directions' and loop round a perimeter road, and eventually, using guesswork, find the Europcar drop-off point. The other disappointment was my wife and I having to lug bags ourselves from the check-in point to another point for them to be X-ray scanned. That was a first for me, having travelled around the globe for many years. Very primitive for a 21st-century airport in modern France! Another annoyance was when a tin of 'foie gras' was confiscated by security staff as it did not have a label. Then I went to the refreshment kiosk to buy a soft drink. A can of Coke was priced at 2.40 Euros, about 4 times the price in your average supermarket! Profiteering at its ultimate, an absolute disgrace! Many companies are offering their services at this airport, so why don't they do something about it? Needless to say, I will not be using Bordeaux Airport ever again and would urge others not to go anywhere near it.



BORDEAUX AIRPORT customer review :  20 September 2013 by David Hodge    (France)

Rating : 0/10

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Recommended

Bordeaux is our nearest airport and Gatwick is our usual return destination. So we have a choice of British Airways or Easyjet. The BA flights times are not great, Easyjet's are better. Depending what offers are on, the prices are often comparable. Unfortunately I took an Easyjet flight and had the extreme displeasure of using the Billi terminal. A cattle-shed basically - although under EU directives, I don't think you are actually allowed to treat cattle as they do in the Billi terminal. The length of the queue to check-in was dire. Then queue number 2 is joined to deposit luggage (for which I paid you to handle for me Easyjet) at the scanner while some idle layabout sits and watches. Indeed he only got animated when a surfer dude put his board through and it gets to the right angle turn at the end of the belt. Anything over a standard suitcase is going to get stuck. (There is an oversize luggage belt back in Hall A). Then I can only echo the waiting with 6 seats available. Easyjet, what have you done? I presume this cattle shed is to reduce costs, that is Bordeaux Airport charges them less to handle the planes, luggage, etc. It is a bad mistake. It is dreadful. I am afraid you have now driven me to British Airways. I expect to check-in my bag and see it again in London. What next? I have to go out and load it on the plane too? Bordeaux is a nice little regional airport, perfectly equipped.



BORDEAUX AIRPORT customer review :  11 September 2013 by K Jones    (Spain)

Rating : 0/10

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Recommended

There is only one word for the Billi Terminal and that is disgraceful. My main complaint is that there are no toilets in the terminal, with passengers having to walk (or run) to the main terminal to use the facilities there. Before boarding the plane passengers are forced into a small room with hardly any ventilation, no seats or toilets. Elderly people have to stand for ages and some people end up sitting on the floor. The same story on the way back, no toilets until you have managed to pass through security control and then collected your luggage and gone to the main terminal. I plead with the airport authorities to do something about this and to treat it's passengers with respect and consideration, (think about those who are elderly, with young children or disabilities or health problems) no matter what airline they are flying on.



BORDEAUX AIRPORT customer review :  9 September 2013 by S Williams    (USA)

Rating : 1/10

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Recommended

I have to agree with most others here - I had a horrible experience here at the Billi terminal. It was stressful, tiring, and the Ryanair staff were rude and impatient. I was told to stand in a line that no one was operating, and as a pregnant person with back pain from standing, it was awful. I will never travel in/out of Bordeaux again, and I warn others to avoid it for their sanity.



BORDEAUX AIRPORT customer review :  29 August 2013 by J Porterfield    (UK)

Rating : 5/10

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Recommended

At Billi for Ryanair flight and experience once through security can only be described as like a cattle market! Is tiny and difficult to move around as queues for the gates go through the shopping area. Announcements are poor and can hardly hear due to the noise of passengers in this restricted area. Not enough toilets. We had a very uncomfortable and stressful experience.



BORDEAUX AIRPORT customer review :  21 July 2013 by Roger Troughton    (UK)

Rating : 1/10

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Recommended

As others have said, it's a shed. A big wooden shed. My wife agreed it's the worst airport terminal she's ever been to, and she's been to Africa! How could they possibly think that a "gate" without seating is acceptable in 2013? How can they think that a bag drop where you queue to have the bag weighed then queue again to put it onto a conveyor belt is providing an acceptable service to travellers in Europe in 2013? Paradoxically, the rest of the experience was fine, prompt disembarkation when we arrived, speedy passage through passport control both ways and reasonably speedy security. It was just that bloody shed with its badly signed directions and lack of seating! They need to get a grip and provide facilities in keeping with the wonderful city they are serving.



BORDEAUX AIRPORT customer review :  11 July 2013 by Eric Leveel    (South Africa)

Rating : 1/10

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Recommended

Billi terminal quite a joke whereas the main terminal is quite pleasant. Had to wait there longer than planned due to a delayed flight to Barcelona. Hardly any seating arrangements beyond paying at cafe. No room to manoeuvre between queues, cafe customers and shop clients. Boarding "gates" are laughable and boarding areas nothing more than cattle pens. I simply do not know why Bordeaux Airport is not making use of the main terminal to full capacity! I have flown on Air France from the main terminal and it is indeed a different world. At least security was pleasant and efficient, as well as the baggage drop facility manned by friendly security staff. I will not even comment on the air ventilation air, or the "outside" cafe made up of a van selling overpriced coffees and pastries. Quite sad for a wonderful city like Bordeaux with plenty tourists and business people visiting.



BORDEAUX AIRPORT customer review :  1 July 2013 by A Johnson    (UK)

Rating : 0/10

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Recommended

Billi Terminal is truly awful. Not even any toilets before security control. Virtually no seats at the gate. Rude and disinterested unhelpful staff. The terminal is just a poorly built shed.



BORDEAUX AIRPORT customer review :  11 June 2013 by T Liddell    (UK)

Rating : 0/10

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Recommended

Ditto to all the other complaints about 'Billi'. The one cafe was massively overcrowded, no seating anywhere else. It is a basic warehouse with nil facilities for comfort or safety. The main airport, I noticed, with all its facilities was almost deserted. Empty of people! Indicating an absolutely idiotic policy of herding their main passenger base through humiliating cattle-like experiences. They are shooting themselves in the foot here. People do not like paying to be insulted. I was especially angry and annoyed to see elderly and disabled with no seating or toilets available even for them.



BORDEAUX AIRPORT customer review :  14 November 2012 by M Lea    (France)

Rating : 0/10

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Recommended

Bordeaux Billi - not the main terminal which is perfectly acceptable. The worst experience both for departure (crammed into departure sheds with little/no seating ) and arrival, requires that passengers climb +\- 20 metal stairs up then down (presumably over the departure gate) carrying a 10 to 20 kilo bag and or pushchair only to find that there are no WC facilities apart from in the main terminal. Who designed this shed and with what kind of service in mind? They tell us that their terminal keeps the price of our tickets low. I do not believe this excuse. It is my belief that they want the experience to be so awful that you will go back to paying Air France over priced fares on short haul flights! This is the worst airport experience I have ever had.



BORDEAUX AIRPORT customer review :  23 October 2012 by M Dukes    (UK)

Rating : 0/10

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Recommended

In relation to Billi: the very worst terminal I've been to. There are 5 areas to this terminal. Baggage arrival, Arrivals hall, Departures hall, Departures and Departure gates (past Frontier police). There are only toilets in Departures. That means you have to walk to the main terminal on arrival, or before going into Departures. Once you have passed the frontier police there are no toilets until the plane. If there are two jets leaving close to the same time then the departures area is absolutely swamped. The queues go through the middle of the restaurant and down through the (duty) free store. However the main parts of the airport, i.e. Terminals A and B, are absolutely wonderful. This new terminal is an ugly stain on the whole show. They should really be listed as separate airports so that to good part does not suffer from the negative reviews of Terminal Billi.



BORDEAUX AIRPORT customer review :  2 October 2012 by N Gwynne    (UK)

Rating : 1/10

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Recommended

Flew in and out of the new Billi terminal with Ryanair this September with our children. I would agree with all the other posters that this is the worst terminal I have ever passed through (and I have been through a lot in far flung places). Its not obvious that budget airlines go from this terminal. We had to ask after wandering around the main terminal trying to translate what Billi means in French. With three flights checking in people were queuing out of the door and luckily it was not raining and with only 20 seats plenty of old people and kids were having to stand. No toilets. Then a long wait to get through security and then after that a departure lounge with enough seats for about third of the passengers waiting. The final insult was queuing for boarding where again there was 3 seats and not even enough space for everyone to fit in. Funnily enough by the time our kids got on the plane they were pretty grumpy and so was I. Worst terminal par excellence.



BORDEAUX AIRPORT customer review :  29 August 2012 by F Delpech    (France)

Rating : 1/10

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Recommended

I've been flying in and out of Bordeaux airport for 12 years (and I've lived here for 5 years now) and it was always a pleasant experience until the opening of the new Billi terminal. There are no toilets where you check-in and no toilets after having gone through immigration (where you usually have to wait 40mins - 1 hr before being put on the plane). Very little seating once you're through security, you have to weigh your bags and then take them to be put through the scanning machine. The shops are ridiculously expensive. The main issue is what happens once you're through customs, there are usually 4 seats (for a plane load of people) and no toilets or any other amenities, for some reason you're checked through customs about 1 hr before departure so you have to wait a long time standing up (why can't we go through customs when we're actually ready to board the plane? Lastly, arrivals is also a joke, no toilets when you're waiting for your luggage to arrive. There are also no toilets for those in arrivals waiting for family/friends. Billi terminal will deter people from flying to Bordeaux, the only reason I use it is because I don't have a choice as I live here.



BORDEAUX AIRPORT customer review :  25 July 2012 by P Somervail    (UK)

Rating : 1/10

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Recommended

The Billi terminal will deter us from flying to Bordeaux again: we cannot understand why the city of Bordeaux considers it acceptable for its visitors to arrive and depart from such a dire terminal (see other comments below, none of which have been addressed). 0/10. The terminal also reflects badly on the airlines who use it: we flew with EasyJet, who usually treat their customers far better than this.



BORDEAUX AIRPORT customer review :  28 August 2011 by Tim Charlton   (UK)

Customer Rating :  1/5

1 Star Rating   

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The Billi terminal is a disgrace, it treats no-frills passengers like cattle. Lifting your luggage on and off the scales and then taking it to a conveyor belt. It's appalling from start to finish, we only have low cost flights locally so why penalise us.


BORDEAUX AIRPORT customer review :  8 November 2010 by Michèle Jarrige   (France)

Customer Rating :  3/5

3 Star Rating   

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In general a smooth-running and convenient airport, easy city bus access every ten munutes (line 1). One minor drawback - there is not enough parking, you can spend 20 minutes driving around the car-park looking for a space. But you can easily park free of charge in a side street in nearby Merignac and catch the bus, every ten minutes. And one huge drawback - the dreadful new low-cost (in every respect!) terminal rejoicing in the irritating name of Billi. Total absence of comfort, in arrivals there are no toilets available to those meeting pax, no airport information desk, and no machine to pay car-parking, you have to go back to the other terminals - outside, in the rain! Obviously the national airline put pressure on the airport to stop low-cost passengers enjoying the same facilities as other airlines.


BORDEAUX AIRPORT customer review :  6 September 2010 by I Oddy   (France)

Customer Rating :  1/5

1 Star Rating   

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Having lived in France for the last 20 years I have seen the growth of Bordeaux Airport. However the last trip to UK found me searching for Billi only when I got to Hall B was there any indication of where Billi was. Having stood in the queue to register and then carry my luggage to be loaded I found there was no where to put the luggage trolley, no seats to sit and in entering the waiting area little services at extortionate rates no toilet facilities and only when one passed through immigration were any available. While waiting at the departure gate we were herded like cattle no toilet facilities, no seating for the elderly and infirm and a total lack of courtesy from the staff in attendance. On arrival at Bordeaux once again there were no luggage trolleys they were found outside.


BORDEAUX AIRPORT customer review :  20 August 2010 by F Mulrooney   (UK)

Customer Rating :  1/5

1 Star Rating   

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Waiting to board a flight at the Billi terminal is something I do not wish to experience ever again. We were dropped off at the departures terminal, and took a few minutes to work out where exactly our flight was departing from - unclear signage. On finding Billi, we waited in a queue for over 30 minutes, when we had already checked in on-line, to discover than the girls on the desk were writing luggage tags and boarding cards by hand (in 2010!). We then had our luggage weighed and then had to collect them, to queue again to put the bags through a security check (2nd passport check of the day). Then came the third queue to have our passport checked again to go through hand luggage security, which we then queued for again. After clearing security, there was very little space to repack hand luggage, put on belts & shoes, watches etc. We then went through to the departure lounge (read shed), where we paid 9euro for water and a sandwich, and queued to use the only toilet. (There are no toilets whilst waiting to check-in/ bag drop, or whilst waiting to board the plane). The seating are for eating/ waiting is smaller than the duty free shop, and has one information board, facing at the duty free shop, with the back of a TV the only view to those waiting to board flights. Then came the worst part - boarding. We queued again to have our passports checked and then ticked off on a list by hand (where are the electronic systems), only to be crammed into a space with no windows, what seemed like no air conditioning, no toilets, 4 seats, people on crutches standing, people with children sitting on the floor, and a general feeling of being herded like cattle into a confined space. The place should be pulled down!


BORDEAUX AIRPORT customer review :  29 June 2010 by D Chown   (France)

Customer Rating :  4/5

4 Star Rating   

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Regarding the rather irritating name for the new low-cost terminal, it is "Billi" because it is short for "Bordeaux Illico" or "Bordeaux pronto" recognising the rapid turnaround. Apart from that it is a hideous black and white striped squat block. Total lack of comfort and facilities. The addition of this terminal means the free period in the drop-off car park has been reduced from 30 to 10 minutes. If this is what the chamber of commerce think is going to attract more low-cost airlines, maybe a re-think is needed.


BORDEAUX AIRPORT customer review :  24 June 2010 by John Tidball   (UK)

Customer Rating :  1/5

1 Star Rating   

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The new billi terminal is a disgrace, and shows the utter contempt that the Bordeaux airport authority have for so-called low-cost customers. Elderly people having to sit on window ledges or the floor at the departure gate is inexcusable and those responsible for this so-called facility should be thoroughly ashamed of themselves.


BORDEAUX AIRPORT customer review :  10 June 2010 by Peter Cullen   (UK)

Customer Rating :  1/5

1 Star Rating   

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The new low-cost terminal is awful. Not quite as bad as the inhuman misery of Marseilles- Provence, but not far off it. Laughably it is called Billi - are we supposed to feel better about being treated like cattle if the shed has a stupid name? As you enter, leave your dignity at the door, you are now a piece of self-loading freight. They have not wasted money on seats, information screens (there appeared to be one), staff, computers and other luxuries. Surprisingly they have found the money for a 'duty free' shop (most prices seemed higher than in the supermarket). You will stand in queues with your luggage, to show your boarding pass, passport and, of course, a good 20 minutes at the 'gate' (ie a door). What really puzzles me is why they have done this; I have used the main terminal at Bordeaux several times with low cost airlines and found it perfectly adequate and not overstretched - why is 'Billi' necessary? I can only assume it is about putting people in their place, and if you are a low- cost passenger that place is beneath contempt. If the people who design these horrible places read this, have you ever tried using one of your terminals under normal circumstances? Probably not, you are too busy enjoying the business class lounge. If you are responsible for managing one, ditto, and put someone who knows what they are doing in charge; also invest in some new technology - checking people by hand went out about 20 years ago at most airports. If you are a passenger, complain, write reviews and fight against this, they have nothing to do with efficiency and everything to do with increasing profits through sub-standard facilities.


BORDEAUX AIRPORT customer review :  30 May 2010 by David Williams   (France)

Customer Rating :  4/5

5 Star Rating   

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Bordeaux (Marignac) airport now has a normal city bus link to downtown Bordeaux. Line 1 runs every ten minutes while the airport is open for a flat fare of EUR1.40. Not only does this make reaching the city much easier and cheaper, but it means one can park in any side-street along the route and take the bus, thus avoiding the crowded and expensive airport parking. The newly-completed third terminal (low cost airlines) is expected to enter service shortly.


BORDEAUX AIRPORT customer review : 18 February 2010 by Gary Farrelly

Customer Rating : 3/5

3 Star Rating

Classy architecture and nice decoration hides a badly laid out and thoroughly confusing airport. Once a passenger has passed into gate 14 there are no toilets and catering and to go back out is at the discretion of the guard at the door. Walking distances short and good views of apron from all public areas.


BORDEAUX AIRPORT customer review : 23 November 2008 by E Dubern

Customer Rating : 4/5

4 Star Rating

Airy and efficient airport, with plenty of automatic checking machines and nice design. A cheaper and more convenient option to reach Bordeaux that JetBus is to take city bus #49 (20 minutes frequency) in front of terminal A to tram stop "Lycée de Mérignac" (in 18 min), then take tramway line A to Bordeaux City Center (in 23 min). Traffic free, peaceful and cheap (1,40€ in total).


Bordeaux Airport by Mark Evans

26 March 2008   Customer Rating : 4 Star Rating

Not too pressured an airport in terms passengers volumes, so therefore possible to appreciate the light and spacious layout. Highlight of the landside facilities is Les Navigateurs resturant, which is value for money for an airport restaurant and offers good quality dining and service that one rarely encounters at other airports. Airside facilities much more basic. JetBus service to and from city runs on a 45-minute frequency, single fare of EUR7. Shame the new tramway wasn't extended the few couple of from Merignac to serve BOD - the JetBus can get badly snarled in the Bordeaux rush- hour traffic.

Bordeaux Airport by Keith Partington

15 January 2008   Customer Rating : 3 Star Rating

Not as happy as the previous correspondent with this airport I have to say. I didn't have a lot of time and as I had (thought I'd) checked in on line, I went straight through security to the departure lounge for my easyJet flight to LTN. When I say straight through, I mean eventually through as the online check-in and self-printed boarding card was not initially to the liking of the security staff. Once through I found one tiny bar that only sold beer or coffee and hardly any seating. Access to the gate area was barred until just before the flight arrived. I found a seat, bought a pricey beer and used the free Wi-fi until I could get through to the gate. Make this place a hub, easyJet and maybe the terminal facilities will expand with the passenger numbers? It has worked elsewhere.

Bordeaux Airport by David Chown

24 March 2007   Customer Rating : n/a

All work is now complete, with much more space in both terminals, additional shops, tourist agencies, restaurant facilities and check-ins. Car-park is maximum 5 minutes walk, although spaces are sometimes hard to find. Very short walk to and from aircraft. Only problem is non-car access. The comment below about the trams is correct, they will shortly reach Merignac Centre, but this is miles from the Airport. The shuttle is not frequent enough, 45 minutes wait.


Bordeaux Airport by Niels van den Berg

22 November 2005

Very convenient airport if you are in a hurry. Small, clean, you walk from the aircraft to the exit in less than 3 mins. Too bad KLM Air France are the only ones providing flights to AMS - so the ticket prices went up 300% since the merger. So now you must fly with a stop over to save some money.

Bordeaux Airport by Rogier Stuger

12 October 2005

The new tram does NOT run to the airport. Still the same ultra-low frequency bus.

Bordeaux Airport by Roger Brickwood

16 February 2005

Nice little airport now that the building work is almost complete. Something of a route-march to get form terminal A to terminal B however.


Bordeaux Airport by Mike Fowler

4 February 2005

In answer to M Stuger. The city are building a super tram line which will travel from Merignac to Bordeaux. I don't know if they plan to link to the airport though. Foolish if they don't!


Bordeaux Airport by Rogier Stuger

6 January 2005

Small, well laid out, but public transport to the city needs to be improved. The Merignac-Bordeaux bus runs infrequently and takes forever. Time for a rail connection!



 


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