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Brisbane Airport
3.5 Star Rating: Fair
100 reviews



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BRISBANE AIRPORT customer review :  14 October 2014 by P Schweizer    (Australia)

Rating : 0/10

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Recommended

Just returned from LAX on Monday, 06/10/14 on QF 16. Seems the international arrival area is going through extensive renovation to ensure each arriving passenger has to pass through duty free upon arrival. Upon arrival on Monday I could not believe my eyes when we actually had to stand in line in front of the duty free area for approx. 30 minutes before being able to enter the actual immigration area. Fortunately, I had an express card and eventually made it to the baggage claim within 1 hour but believe economy passengers would have easily spent 2-3 hours clearing immigration. Air conditioning was not sufficient and saw lots of tired families arriving with their children after a long trip from Europe/Asia/America. Immigration experience simple and fast as usual but the incompetence did not stop there. Had the pleasure of waiting another 30 minutes for my luggage as some clever mind decided to combine our QF flight from LA (B 747) and a SQ flight from Singapore (A 330) and the same luggage belt. As the majority of passengers were stuck in the immigration line, no luggage was removed from the belt so lots of luggage was backed-up and could not get on to the belt. Needless to say that 2 other belts were not used at all while others just serviced single flights on small B 737 aircraft. First impression of a visitor arriving in a foreign country is always the airport so I feel very sorry that so many visitors on that day had such terrible experience arriving in Brisbane. Hope somebody will take responsibly to this mess but assume on my next return home to Brisbane I will "enjoy" a walk through a new shopping mall.



BRISBANE AIRPORT customer review :  15 September 2014 by Bronwyn Hughes    (Australia)

Rating : 5/10

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Recommended

Brisbane airport - Cairns has a smoking section once you are passed security. Having passed through the lines at security the last thing I want to do is go outside. Also flying out on a 10pm I was hoping to get a meal. I arrived before 9 to find everything substantial closed. Fair enough but the terminal was packed with still 4 flights to go out. I was a little disappointed. Plus side, the airtrain and access to the terminal is great.



BRISBANE AIRPORT customer review :  2 September 2014 by A Cai    (Australia)

Rating : 9/10

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Recommended

Good Aussie airport. Designs - much newer, with fresh attractive colors. Gets the basics right too.



BRISBANE AIRPORT customer review :  8 August 2014 by Lucas Walmsley    (Australia)

Rating : 0/10

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Recommended

Brisbane Airport is an absolute abomination. It is without doubt the worst first-world airport I have ever had the misfortune to experience. The staff are acceptable however the facilities are a disgrace. Toilets are filthy and food outlets non-existent. There are only 4 food outlets in the entire place, 3 of which are coffee shops all selling the same overpriced items. The line for food is over 30min! It's currently undergoing renovations but still not acceptable and a poor example of what Australia has to offer.



BRISBANE AIRPORT customer review :  18 July 2014 by Glen Lawrence    (Australia)

Rating : 0/10

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Recommended

I live in Brisbane so need to use this airport when travelling overseas which I have done consistently for the past 12 years. I have to say that unfortunately I find Brisbane International Airport to be the worst in the world compared with those I have used. I have flown in and out of at least 20 international airports around the world, including New York (JFK and Newark), London (Heathrow and Gatwick), Los Angeles, Singapore, Bangkok, Hong Kong, Abu Dhabi and Chicago. Brisbane airport is incredibly inefficient, the staff are consistently rude and unhelpful and I am embarrassed that this is the first impression of Brisbane and Australia for many tourists. The toilets are in an unacceptable condition, the facilities non existent. Passport control is very slow, I arrived last night at 1am, still took 1 hour to get to the taxi rank from landing and we were the only plane there. In comparison, we arrived at 18.40 from Hong Kong, we were checked into the room of our hotel by 19.20. I have been hearing for years at this current location and the previous ones that there is 'going to be renovation'. Well if there has been they have not been successful at all. Perhaps some of the decision makers at Brisbane airport could spend some time at Airports that actually look after their passengers and citizens such as Heathrow and Singapore. Hopefully over the next few years it will improve.



BRISBANE AIRPORT customer review :  1 July 2014 by K Pardoe    (Australia)

Rating : 4/10

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Recommended

Arrived early morning (0700) and straight into chaos at the immigration. Huge queues for all 3 passport lanes. Immigration officer attempted to apologise by saying that a few flights had arrived at the same time, like they were not expecting anybody! After that it was quick through customs. One bag had arrived when we arrived at the baggage carousel but still had to wait for the other one. Sydney is a far better choice than Brisbane.



BRISBANE AIRPORT customer review :  11 June 2014 by I Favella    (UK)

Rating : 9/10

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Recommended

Good, clean and well set out. It is a lot better in the international terminal and a lot quieter.



BRISBANE AIRPORT customer review :  11 April 2014 by D Walker    (Australia)

Rating : 3/10

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Recommended

Flown out through Brisbane International recently. Immigration and screening areas way to small for the amount of mid morning flights. 3 eating areas which is poor. Tiny TV screens to check your departure gate info. Refurb going on which is a waste of money. Nothing much else there.



BRISBANE AIRPORT customer review :  7 April 2014 by M Everett    (Australia)

Rating : 0/10

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Recommended

Least helpful immigration staff I have ever come across. Was traveling LAX-PER via BNE with my wife (non Australian) with 2 hours to clear customs and get to the domestic terminal. I cleared the e-chip queue in about 5 minutes however my wife lined up in the foreign nationals queue. 3 staff working with a massive queue at 7.45am. It was evident that the pace travellers were being processed would not enable us to make the connecting flight and I requested two separate immigration staff assist my wife to clear immigration. Both were most unhelpful and said they couldn't assist as if they gave her preferential treatment they would have to give it to others who may miss their flights. I would presume part of their customer service role would be to assist travellers in need of such assistance. I waited another 30 minutes for my wife and missed the connecting flight. Just what I needed after spending 23 hours in transit. The Qantas check in officer was most helpful and said it was a fairly common occurrence due to immigration protocols (read incompetence). Next flight to Perth was full so had to fly home via Sydney with an additional 4 hours added to my transit time. Ridiculous and disgraceful. Will avoid this airport at all costs in the future.



BRISBANE AIRPORT customer review :  19 March 2014 by Helmut Schneider    (Australia)

Rating : 1/10

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Recommended

The staff at Brisbane Airport are very rude, that includes security and passport control staff. However when looking closer, a lot of people stand around just doing nothing. There are very long queues waiting for security checks, even if you have a so called express card. The whole situation would need a real good look at, to streamline the procedure and motivate the staff to be a bit more customer friendly. I personally have never seen anything like it anywhere else. For the time being I will stay away from Brisbane International Airport.



BRISBANE AIRPORT customer review :  17 March 2014 by Susan Smith    (UAE)

Rating : 4/10

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Recommended

I found the staff to be rude, particularly at passport control. Travelling a lot through numerous airports around the world Brisbane is one of the worst for courtesy to the traveller. Having just recovered from cancer I found it extremely distressing to be put through the new scanner, which failed to work first time and had to be reset, I had to stand around and wait for the machine to reset for them to put me in it again. A distressing unnecessary start to my long journey.



BRISBANE AIRPORT customer review :  6 January 2014 by T Maddern    (Australia)

Rating : 8/10

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Recommended

I have flown in and out of Brisbane International and Domestic terminals several times over the past year. I have found both terminals clean and easy to get around. I also like them because there are plenty of seats and places where you can look out and watch planes and what's going on outside. In both terminals, security is fine and not too intrusive, queue times for me also were not an issue. For those wanting food and drink, there are plenty of places in the terminals to get these, outlets in the international terminals as expected are overpriced. There is a train link to get to the city, this takes about 10-20 mins apparently and also links with the Gold Coast. There is a taxi rank outside the terminals also. Beware - Hiring a trolley for your bags is a rip off at $4.00 at the domestic terminal.



BRISBANE AIRPORT customer review :  18 November 2013 by J Cole    (Australia)

Rating : 0/10

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Recommended

Brisbane International airport is one of the least efficient in the world I've ever been to. The queue for the final quarantine checks spiralled out past the last baggage carousel - if the staff had been better organised they could have used the set up lanes and contained the crowds and queues.



BRISBANE AIRPORT customer review :  10 October 2013 by D Thompson    (Australia)

Rating : 2/10

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Recommended

I travel often to Brisbane airport from Melbourne on business. I have observed that this airport is outdated and not very clean. The bathrooms at the Qantas and common user terminals look like they have not been cleaned since 1980. I travel to an office building not far away from the airport and pay an average of $20AUD for the trip. Every time I catch a taxi, the driver gets angry because I am not traveling to Brisbane city where a taxi ride would cost $50AUD or more. It is my understanding that Brisbane Airport Corporation refuses to establish a short distance queue for taxis to avoid the taxi drivers behaviour which reflects poorly on Brisbane airport.



BRISBANE AIRPORT customer review :  10 October 2013 by N Vivili    (New Zealand)

Rating : 9/10

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Recommended

I always transit through bribane when traveling to PNG. My routes are always WLG-BNE-POM-BNE-WLG Clean, big and informative terminal. Security staff at transit areas are sometimes pushy. Aiport has screens everywhere so you can check your flight everywhere you turn. There are power sockets in the transit lounges you can use to recharge your laptop. Currency exchange is ridiculous so I wouldn't recommend changing NZD-AUD, for NZD10 I got 4AUD. A big airport you can't get lost in. Generally expensive but good!



BRISBANE AIRPORT customer review :  25 September 2013 by Cheng Jun Lee    (Singapore)

Rating : 7/10

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Recommended

This was my first time arriving and departing out of Brisbane. My Qantas flight from Singapore was parked at the furthest gate from immigration. Once I reached immigration, it was slow and there was a very long queue. Australians were given priority to clear immigration first. Departure was more pleasant than expected. I recently read about reviews claiming that the security screenings and immigration were very slow, when I went to the airport it wasn't as slow as expected. I managed to clear the security screening and immigration in 15 minutes. My flight was an Emirates flight EK433 bound for Dubai via Singapore. It was once again parked at the furthest gate away.



BRISBANE AIRPORT customer review :  20 September 2013 by S Majid    (Malaysia)

Rating : 0/10

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Recommended

En-route AKL-BNE-SIN. Definitely the worst airport in the world. And yes, we are very well-traveled people. I can accept whatever reasons the Australian authority may have for the overkill security checks for transit passengers, but being random in applying rules regarding what can or cannot be carried on flight were just outrageous. And worse of all, no one at the airport could tell us who to contact in order to complain. A tiny airport with meagre facilities and nothing to enjoy. Little wonder why a lot of airlines are offering cheap flights to BNE or whatever flight that uses BNE as transit point.



BRISBANE AIRPORT customer review :  13 September 2013 by D Collins    (Australia)

Rating : 9/10

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Recommended

I pass through BNE international twice a year - out of and into Australia from Asia, where I work, and usually exclusively fly Qantas. Generally I find the processing outbound good - but I do have Gold FF status so never queue for Economy. QF staff generally good. The Xpress service into Immigration is mostly not open, and queues are long, but the agents have generally been friendly and polite. Security screening tends to be ordered chaos, but again mostly polite. Once inside, you are basically at the mercy of retailers of over priced brands and so called duty free that in many instances is way above retail prices at the bigger chains. Seating is poorly distributed and caters mostly for consumers fast food, so just finding somewhere to rest while waiting to board is pretty hit and miss. I do use the Qantas Business Class lounge which is usually not too crowded, and definitely a bonus and worth it if you are prepared to fork out the fee for the Qantas Club; the priority boarding is also a huge bonus! Inbound I find usually OK, even weaving through the Duty Free shop, where at least the booze is significantly cheaper than retail. I use an ePassport now, and haven't had a problem yet, but even when using the agents, didn't have a long wait. There's little point worrying even if it is slow, because the baggage is going to be a longish time in arriving. Lifts to the various exit points outside Customs in the Arrivals Hall are far too small to handle more than about two luggage trolleys, and far to few to move people at any reasonable speed or volume. Parking is obscenely expensive for anyone picking you up. My experiences in the past with the domestic terminal however are poor - unhelpful staff, inefficient check-in, even with the self check-in kiosks, rude staff at the security screens. Overall, international works OK and is at a standard comparable to any terminal I have been though anywhere around the world; domestic I found below acceptable standards, but it may well have improved in recent years.



BRISBANE AIRPORT customer review :  11 September 2013 by K Johnson    (Australia)

Rating : 0/10

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Recommended

I travel from Newcastle NSW to Brisbane QLD Domestic terminal and back again once a week every week. I have also travelled extensively to both other Domestic terminals and international/domestic terminals. I can honestly say that Brisbane domestic terminal is the worst for friendly helpful service from the terminals 2 Bar stalls. The one in the Food court opposite Gate 5 has a very rude attitude to people using mobile phones. The other is the bar at Gate 1. Today I went to the side counter to order a beer and was told promptly to get round to the front. When asked why very short abrupt answer not allowed to serve there. It would seem we owe them the respect not vice versa. I think from now on I will bring my own drink in with me. A lot less nasty and by far a lot less cheaper.



BRISBANE AIRPORT customer review :  19 August 2013 by Ann Schrader    (New Zealand)

Rating : 0/10

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Recommended

Possibly the worst Airport experience ever. Queued for over 50 minutes to get through immigration, with only 3 staff processing hundreds of people, as a result missed our connecting flight to Cairns. Airport staff couldn't have cared less, with lots of staff standing round apparently doing nothing. Brisbane Airport management and staff you should be ashamed of yourselves, this is not a good introduction to Australia. I have travelled extensively and have never come across such incompetence, it is beyond belief in this day and age.



BRISBANE AIRPORT customer review :  29 June 2013 by K Joseph    (Australia)

Rating : 5/10

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Recommended

Travel through Brisbane every few months, not my favourite airport. Whilst international arrivals works fairly well - possibly because I tend to arrive at the right time (only one flight arriving) international departures is a pain. Last time, on a Wednesday morning arrived at 7.30 am for a 9.30 am flight, and took over an hour from check in to airside - long queues for security, long queues for passport control. Then another long queue for refund of GST. Not enough seats airside, and looking a bit worn. Glad to leave.



BRISBANE AIRPORT customer review :  25 June 2013 by PJ Rior    (Australia)

Rating : 0/10

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Recommended

I thought Perth international was the worst in Australia but this place takes the cake, or runs a very close second. Forty five minutes to get through security this morning in chaotic unregulated conditions. Several hundred people queuing to get through the single open gate. Would have taken another half hour for immigration if not for the express card.



BRISBANE AIRPORT customer review :  21 June 2013 by S Limarporn    (Australia)

Rating : 3/10

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Recommended

Flying in and out BNE every weekend is a pain. The worst pick up and drop off areas I've seen, very poor management. Delay is a usual event on Friday evening. At least 30 mins, you are going to experience when flying to BNE during peak hour.



BRISBANE AIRPORT customer review :  14 May 2013 by P Schweizer    (Australia)

Rating : 4/10

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Recommended

Brisbane is my home airport and am not a person to usually complain but my recent trip to Auckland left me with a bitter taste. Flying business class on EK had checked-in online and with carry-on only went straight to security and immigration. No priority security lane open at 6am but at least 50-60 people in front of me, many of them being apparent first time travellers as it took ages to get through. Finally made it to immigration only to be told that I had no right to line-up in the express line as I did not have the express card from the airline. Told staff that I had checked-in at home and showed my business class boarding card but no luck so off I went behind the previous 50-60 passengers and wasted another 30 minutes. Instead of being through security in the usual 10-15 minutes it took me nearly an hour which is precious time as I needed to get some work done in the lounge. Very disappointing.



BRISBANE AIRPORT customer review :  2 May 2013 by Josh Paul    (Australia)

Rating : 3/10

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Recommended

The facilities and general condition of the airport is shocking. The international terminal has one food outlet open at 9pm! Transfer between terminals is poor. No bus or train after 10pm?Definitely wont be transiting thru this airport in a while.



BRISBANE AIRPORT customer review :  23 April 2013 by Tony Biggar    (Australia)

Rating : 3/10

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Recommended

The difference between the domestic and international terminal is like chalk and cheese with the international terminal far superior to the domestic. I would use the domestic about 6 times a year and the international about once every 18 months. With the domestic terminal not happy with the parking and drop offs, general condition inside the airport, choice of food outlets and like most people the flight delays. In the last 12 months none of my flights have taken off or arrived on time. Longest delay was 90 minutes. For my next trip if it is to Melbourne or Sydney thinking of flying from Gold Coast (about 60 minutes from where I live) or Sunshine Coast (about 75 minutes). With the average delay I have experienced it would be quicker. Also parking far cheaper.



BRISBANE AIRPORT customer review :  15 April 2013 by V Murray    (Australia)

Rating : 2/10

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Recommended

I have been using this airport for international and domestic flights several times a year for the last 25 years. There have been some improvements during that time, particularly in regard to the incredibly discourteous security, Immigration and Customs staff. Last weekend was shocked that my daughter was refused hot water at a coffee shop to warm up a baby's bottle. Had a very strange, surreal exchange with the coffee shop manager which bordered on open hostility. Went to the baby care room, no hot water facilities, dirty, smelly, unhygienic. Terminal inside was reasonably clean but food and beverage operators rarely clean up their tables so you have to do it yourself. Outside the terminal was dirty and smelled of urine. $4 for a luggage trolley, $16 for less than an hour's parking. An airport with such potential but there is a lot that lets it down.



BRISBANE AIRPORT customer review :  20 February 2013 by N Samihah    (Malaysia)

Rating : 0/10

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Recommended

We travelled Singapore Changi to Auckland, en route (transit) at Brisbane, on both legs. At the transit security check, there was a long queue and only one conveyor belt and one x-ray machine. Worse, it was manned by a team of slow security personnel who were rude, petty and had no idea of what can or cannot be brought in. They confiscated my daughter's rice milk without any explanation or questions asked. We had a doctor's letter explaining our daughter's condition and furthermore, we were aware that exceptions are made for baby food (never had any problems in Heathrow, Zurich, Changi). Our demand for these to be returned were ignored and instead we were greeted by some offhand remarks. We finally got the milk back after their supervisor came to our rescue.



BRISBANE AIRPORT customer review :  13 February 2013 by Karen Clarkin    (Australia)

Rating : 4/10

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Recommended

Its ridiculous there is only one restaurant open for departing passengers before 6.30am. Surely people who have had to get up in the small hours for early check in could expect not to queue forever for a hot coffee and or breakfast at that time of day. Even worse, the food was terrible. Airport managers need to get with the times and not cater as if its a small town domestic airport.



BRISBANE AIRPORT customer review :  4 February 2013 by Suzanne Carruthers    (Cook Islands)

Rating : 0/10

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Recommended

What a disappointing introduction to Australia this is, especially after departing from a superb airport like Singapore's Changi. Dirty carpets in the transit hall, grubby walls, filthy toilets, broken toilet seats -very below third-world standards. The departure area of the transit hall is not quite so run down, and some effort has been made, but toilets dirty and housekeeping poor. I would not have expected this standard in an International tourist destination.



BRISBANE AIRPORT customer review :  25 December 2012 by T Small    (Australia)

Rating : 0/10

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Recommended

Avoid this terminal at all cost, I have never experienced such a pitiful airport as this. Disembarking I walked the aerobridge - maintenance badly needed. The toilets on both arrival and departure levels are filthy. Unreadable flight Information Screens that scroll every 2 mins, on arrival and departure level 1980s TV's for gate entertainment. Boarding lanes were made by these outdated, mismatched tensa barriers, broken and displayed throughout the terminal. Boarding gates were filthy and dust was evident. The so called express lane was a joke, crew, airport staff, assisted passengers all channelled into one lane - waste of time. Food and Beverage outlet seating area filthy and overcrowded. Please take some ear plugs if you don't want to listen to loud screaming constant announcements. A major rethink is needed at this airport.



BRISBANE AIRPORT customer review :  17 December 2012 by B Maul    (UK)

Rating : 9/10

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Recommended

I had the pleasure of flying out of BNE International on Dec 3. Since my first International flight back in 1985, I have only flown into and out of Oz from SYD and DRW (where I used to live). It just seemed so airy and laid back with no queues either at security (the fast track wasn't operational, but there seemed to be no need for one), the shops I visited or the TRS booth. The Qantas Lounge was good again with plenty of space and reasonable selection of refreshments. Everything is also much more compact than SYD and I would love to use BNE Intl more often, unfortunately most of my flights are with BA who don't fly into BNE. Of course I may have struck the airport on a quiet day, it was a Monday lunchtime and that may have been to my advantage.



BRISBANE AIRPORT customer review :  12 December 2012 by L Day    (Australia)

Rating : 9/10

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Recommended

Short check in times, friendly staff and a nice atmosphere. Never had an issue.



BRISBANE AIRPORT customer review :  19 October 2012 by T Willis    (Australia)

Rating : 6/10

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Recommended

I have used Brisbane airport for many years as a local and while its quite functional, it just has no character or atmosphere compared to some of the other terminals but the worst part by far is the food choices available. Like all airports the prices are simply ridiculous for the rubbish on offer but as a state that has so much great local produce, how is it possible that the very basic food court options are all fast food chains or pre packaged bad sandwiches. No wonder people feel bad during and after their flight. A better food experience would encourage guests to spend more and enjoy their pre departure time much more.



BRISBANE AIRPORT customer review :  10 October 2012 by R Bayliss    (Australia)

Rating : 7/10

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Recommended

Being a BNE local, I use domestic frequently. Always a stress-free, easy check-in, security staff friendly enough, pretty basic shopping/eating/drinking airside, but decent enough if you're only waiting half an hour for a flight. Usually, I catch the Airtrain, which, now running times have been extended, is very convenient if travelling alone. Cheaper and easier to get a cab if there's 2 or more, though. International is nothing special Again, easy check-in, clean, friendly staff, but for shopping/dining one would expect a bit more to impress o/s visitors. Last flight in a few weeks ago has been better than last year. Customs staff are much friendlier and it was much quicker. However, baggage claim area is in desperate need of an update, has the feel of a 90's office with cheap carpet and fluoro lighting. BNE has massive potential to serve as int'l gateway to Aus for Asia, especially with the shabby state of SYD and MEL, just needs that extra Wow! factor that all Aussie airports seem to lack. My advice? Take some architectural queues from Madrid, Incheon or many other major hubs, integrate cheap, quick and frequent public transport and BNE would be transformed, and, to some extent, probably Brisbane as well!



BRISBANE AIRPORT customer review :  4 September 2012 by Y Ren    (Australia)

Rating : 8/10

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Recommended

SYD-BNE-SYD. Haven't been to Brisbane for couple of months, Brisbane domestic airport really changed. Construction for the car park finally finished - worth for the wait. The new walkway between domestic terminal, train and car parks are fantastic, completely new feeling for the airport. Security check area at Qantas has changed as well, there is dedicated business and premium passengers line. It is very easy to drive to airport or go by train as well.



BRISBANE AIRPORT customer review :  29 August 2012 by K Kanages    (Australia)

Rating : 9/10

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Recommended

I never have an issue with BNE. It's never too busy, it's easy to get around (particularly in arrivals) and I always find it a relaxing place to unwind and get ready for your flight. I rate them amongst the best I've been to.



BRISBANE AIRPORT customer review :  15 August 2012 by A Briggs    (UK)

Rating : 5/10

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Recommended

Nice enough, except for the fact that almost all the passport control desks, coming and going, are unmanned: what is the point of that early in the morning when five international overnight flights arrive, as they always do, at pretty much the same time ? Ludicrous queues as far as the eye can see, but what a fine array of unmanned control desks. Just as undermanned (though the concentration of flights is less, so it is not so bad) leaving. Really rather unimpressive.



BRISBANE AIRPORT customer review :  6 August 2012 by G James    (UK)

Rating : 10/10

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Recommended

Brisbane international airport departure terminal was a pleasure to use. Check-in was smooth and unlike T3 at Heathrow you could easily see where to go. Lovely shopping area and Qantas business class lounge was fantastic. Coming in was just as good an experience - friendly staff in the quarantine section helped me throughout without much delay.



BRISBANE AIRPORT customer review :  8 May 2012 by Ian Morris    (Australia)

Rating : 7/10

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Recommended

It has been 6 years since the last time I was at Brisbane Airport and they still seem to be doing the same redevelopment! Signage is not good at the moment and somewhat confusing as to location of the coaches/buses from the domestic terminal. The domestic terminal is decent enough but staff could be a little more helpful. The transfer bus from domestic to international could be a little more frequent for those on tighter connections. The international terminal is a fairly typical modern airport terminal.



BRISBANE AIRPORT customer review :  20 February 2012 by S Ryan    (Australia)

Rating : 1/10

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Recommended

Once again typical Brisbane experience, always OK leaving but coming back expect long lines at customs, then waiting for bags then even longer lines for bag searches. Duty free is no longer Duty free at Australian airports. Overall experience is bad.



BRISBANE AIRPORT customer review :  28 January 2012 by G Wilson    (Australia)

Rating : 8/10

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Recommended

The airport is clean and easy to use, both international and domestic, and has basically what you need to get you on or off your flight without to much hassle.



BRISBANE AIRPORT customer review :  25 December 2011 by K Verry    (New Zealand)

Rating : 2/10

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Recommended

Very disappointed by airport staff especially security in departures. Brisbane is a clean, friendly city and unfortunately the airport does not show this is any way. After travelling Portland-San Francisco-LAX-BNE and faced with a 13 hour transit I was stuck at the airport. With advice to clear customs, I was gladly directed to facilities by information staff. As there is nothing landslide I decided to go airside and find somewhere to relax. I came down the elevators and was abruptly pulled aside to weigh my bag. This women was intimidating and rude by all accounts, ripped the bag out of my hand and pushed me towards the lifts and told to check it in. I was unable to explain I was carrying medication which was exempt. After explaining I had medication that had been cleared along with the relevant paperwork I was told I was a liar. Also no Gluten free options for food and nowhere for travelers with long transits to go. Brisbane deserves some staff training and a little bit of the Brisbane culture!



BRISBANE AIRPORT customer review :  16 July 2011 by Linda Halson   (Australia)

Customer Rating :  4/5

4 Star Rating   

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On arrival from LAX flight, lining up for customs was a bit of a shambles - there needs to be more visible staff questioning and directing people to the appropriate lines. Customs staff were friendly however, and the process took about 45 mins to get through. There were 4 international flights arriving at the same time so the wait was fine. At the Virgin/Qantas ground floor domestic transfer desks - the baggage travelator had stopped and we had to take all our bags with us on either the T bus (operated by Qantas) or TAXI to the domestic terminal. This was not the airlines fault but Brisbane Airport's. Toilet facilities in domestic airport near food court were outdated - sinks and seats clean but floor tiles grubby. International offers lots of shops - prices similar to other INT terminals and is bright and light.


BRISBANE AIRPORT customer review :  13 June 2011 by T Maddern   (Sweden)

Customer Rating :  3/5

3 Star Rating   

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We flew in and out of Brisbane Domestic Airport this week. Arrivals was fine, but I think it is a ridiculous scam to charge $4.00 to use a trolley. (I have never seen this in any airports I have travelled in.) Coming back, the terminal temperature was very hot, which I guess is to make people thirsty and need the food outlets to pay for drinks. Toilets were clean and tidy and there was plenty of space and seating.


BRISBANE AIRPORT customer review :  30 April 2011 by J Hassett   (Australia)

Customer Rating :  1/5

1 Star Rating   

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For domestic flights this airport is fine, but everything falls apart if you need to connect from domestic-international or international-domestic. I don't understand why they built the international terminal so far from domestic. You have to wait for the T-bus. Some passengers get a free ride, and others get charged $5. I had a 1 hour 45 minute connection from domestic to international and my checked luggage didn't make it to the international flight. On return, there were three incoming international flights and only 4 immigration desks open for non- Australians (the majority of passengers). There are plenty of desks, but most were closed. Having waited for 30 minutes to get through immigration, the luggage still hadn't arrived. It took me another 20 minutes to get through customs and I didn't even have my bags searched! Qantas have the dumbest system going. Even though your bags are checked through to your final destination and you have a boarding pass, you have to check in again at the domestic transfer desk. If you don't get there an hour departure, you won't make your flight. It's chaotic. I spoke to an agent and was allowed to jump the queue, but it just doesn't make sense. If you have a tight connection, take a taxi to the domestic terminal where you can check your bags 30 minutes before departure.


BRISBANE AIRPORT customer review :  18 April 2011 by S Ryan   (Australia)

Customer Rating :  3/5

3 Star Rating   

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Clean airport, heaps of seating airside but shopping is rubbish. Never had a problem leaving BNE just coming back is always a horrible experience waiting for ever for bags then a shambolic assembly while security insist on searching all bags and not xraying them. Almost 2 hours from exiting plane to walking out of the airport.


BRISBANE AIRPORT customer review :  23 March 2011 by Steve Southey   (Australia)

Customer Rating :  2/5

2 Star Rating   

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Despite recent renovations the International Terminal has very few shops, is overpriced on everything and the seating provided is spartan and uncomfortable. The jet ways and air-stairs are 'dated' and lack any modern decor. I feel for international visitors who are confronted with this and what their first impressions of Australia must be. The new passport chip system is poorly set up and confusing to travellers as to what their obligations are for getting through Customs.


BRISBANE AIRPORT customer review :  21 March 2011 by D Silverstone   (USA)

Customer Rating :  2/5

2 Star Rating   

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Very disappointed by BNE, given that Brisbane was the nicest, friendliest, cleanest, and most modern city I visited in Oz (which covers all of them except Perth). The airport, on the other hand, is a bit shambolic, with poor organization and surly staff both behind the counters and in security. Case in point: I politely asked for a manual inspection of my film, since past experience has taught me that all it takes is one mis-calibrated machine to destroy weeks of photography. The response was hostile, and wound up with several security people lecturing me about acting suspicious, not reading the sign that said it was safe, telling me my film case would protect them from radiation anyways, and then finally putting it through the x-ray machine just to prove this (and not even apologizing when doing so revealed that the film case was NOT radiation-proof)! Shopping and food options are very limited, and some gate areas have plenty of space, while others overflow into narrow passageways, blocking traffic. Briz definitely deserves a better terminal - and much better staff!


BRISBANE AIRPORT customer review :  13 August 2010 : by S Ryan   (Australia)

Customer Rating :  4/5

4 Star Rating   

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Clean, plenty off seating which you need as there is nothing to do after you have had your $7 beer and $20 pizza. It feels more like a satellite airport in comparison to other airports. I agree that customs/security can be an absolute shambles when it is busy and what is the point of putting travelators in when they only go for 100 meters in a 1 km long terminal?


BRISBANE AIRPORT customer review :  8 August 2010 : by N Grigoriou   (Australia)

Customer Rating :  3/5

3 Star Rating   

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Toilets and facilities are all clean. Queues are far too long though! Arriving at 1am from a long trip, the first words spoken to us by an Australian were "Are you right with filling out the forms, because the sooner you fill them out, the sooner we can go home! The next words spoken were at Passport control, "You should have filled out the forms on the plane!" Welcome home!


BRISBANE AIRPORT customer review :  21 July 2010 : by J Couvaras   (Australia)

Customer Rating :  3/5

3 Star Rating   

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Arriving back on a Friday evening we joined a 100 mtr+ queue waiting for customs. No planning, no guidance, to structure - almost every man for himself - make you own queue and get there anyhow. Staff were pleasant enough but after standing for 45mins was a bit much. Eventually the overhanded intensity of checking was dramatically dropped and after a quick verbal check many passengers were allowed to pass through. Hardly a good, warm or welcome experience for visitors first impressions of Australia!


BRISBANE AIRPORT customer review :  8 June 2010 : by N Harris   (Australia)

Customer Rating :  4/5

4 Star Rating   

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After a previous experience returning to BNE in 2007, we were met with an hour delay passing through Customs and Passport Control, during the Arrivals departure upgrades. Staff were pleasant - however delays were inconvenient. Recently had the experience returning in April 2010 and a huge difference. The bio-metric gates proved a breeze to use which meant I was through passport control within minutes. We proceeded to the Something to Declare gate, where we were processed within a matter of minutes after sighting the items to declare. BNE arrivals has improved beyond expectation - however due to the quick journey through passport control, there was an annoying delay whilst waiting for luggage to appear on the carousel.


BRISBANE AIRPORT customer review :  8 May 2010 : by N Gallagher   (Singapore)

Customer Rating :  3/5

3 Star Rating   

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Construction work going on, so we had a long walk ending up in the baggage collection area, with no option to stay airside and had to clear security again - always very time-consuming in the domestic terminal. Not readily apparent why we couldn't have entered via a gate lounge.


BRISBANE AIRPORT customer review :  9 February 2010 : by S Spalsing   (Australia)

Customer Rating :  3/5

3 Star Rating   

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Parking is difficult in the domestic long-term park with frustrating delays trying to find a park - even before 8am. Adding to the frustration dozens or more of spaces are 'reserved' empty for valet parking should you wish to pay another $25 on top of the recently increased parking rate. If possible make other travel arrangements.


BRISBANE AIRPORT customer review :  13 December 2009 : by J Atkins   (Australia)

Customer Rating :  5/5

5 Star Rating   

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I arrived mid-morning on a China Airlines flight and transferred onto a Qantas domestic flight. Everything was fine. All queuing and waiting, for customs, bags and passport control was minimal, with our flight and another from Japan arriving at almost exactly the same time. The process of international to domestic transfers is so easy, and made pleasant by the Qantas transfer desk (who had to come running after me when i left my boarding pass on the counter). The free train (if you have a boarding pass) makes a good change from Sydney. Domestic has a reasonable range of food places.


BRISBANE AIRPORT customer review :  29 November 2009 : by R Liebig   (New Zealand)

Customer Rating :  2/5

2 Star Rating   

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Arriving at Brisbane airport was good, hence being very far away from baggage claim passport and security although some travelators are provided when coming in on gate 75 but not all the way so whats the point of having them at all. and when departing, when entering the terminal there are no screens telling you which check in desks your flight is at all, then when buying some chocolate at first duty free before customs and security they tell you to pick it up after having cleared customs and security not good if you are in a hurry. Who came up with such a dumb idea of having security first and then passport control forcing you to line up and stand in a very long line and wait twice which is a total waste of time, unlike all other airports where passport control is first and then security flows on from there very smoothly. Once through there are only gate direction signs in some far corner instead of straight in front of you when you leave passport control so you end up asking where to go. And when going to gate 75 which Emirates uses, you walk for ages, and at the end of it there is a travelator, whats the point of having one at all if you have none at the beginning.


BRISBANE AIRPORT customer review :  21 August 2009 : by David Robertson   (Australia)

Customer Rating :  5/5

5 Star Rating   

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Not a big airport by any means and a bit crowded when we were there - however a really excellent facility. It was clean and comfortable and actually had a bit of character. Apart from the normal over-pricing of food etc (and what airport retailer doesn't do this?) this is a great airport and hugely better than SYD or MEL in my opinion.


BRISBANE AIRPORT customer review : 17 April 2009 : by Ron White

Customer Rating : 4/5

4 Star Rating

Travelers to Brisbane airport need to realize that there is no free, regular, convenient inter terminal shuttle service between domestic and international terminals. The airport web site advises using the 'Airtrain' - or a taxi (they must be joking!) The Airtrain is, in fact, the regular service to the Gold Coast, operating twice an hour, so if you just miss one, you have to spend 30 frustrated minutes on the platform, from which the other terminal is clearly visible, at the risk. And the train costs $4.00. (Only travellers arriving and leaving on Qantas flights have complementary travel by train.) There is a further inconvenience: getting yourself and your luggage to and from to the elevated train track; this may involve another $2.00 for the use of a trolley. There is an alternative: the airport-city mini bus service. The fare -- $3 when I last used the service - is paid at a kiosk just outside the arrivals hall, and you have to wait nearby while a confusing sequence of mini buses bound for various destinations comes and goes. So, inter terminal travel at Brisbane isn't a seamless experience, and, with trolleys and train fares factored in, can cost around $6.00. . No one at the airport seems to be particularly sympathetic to the inconvenience (and cost) of this curious arrangement.


BRISBANE AIRPORT customer review : 17 March 2009 : by Roger Stone

Customer Rating : 4/5

4 Star Rating

As a regular, travelling through both the international and domestic terminals at Brisbane Airport, I thought I would add my comments here. Compared to many airports throughout the world I have travelled through, Brisbane Airport compares very favourably. Airbridges and steps to the aircraft tend to arrive quickly (unlike Heathrow, for example) and immigration is mostly very efficient, although I would recommend evening arrivals rather than early morning arrivals if you can plan it that way. Sitting next to passengers arriving from other countries, I have noticed some confusion regarding transferring to the domestic terminal, which is only about a kilometre or so away from the international terminal on the same airport and suburban trains are available for the transfer. However, an odd problem I have noticed is that many in Australia seem to confuse the term 'terminal' with 'airport'. This means that you may be asked to transfer to the 'domestic airport' when arriving at the international terminal in Brisbane. Please do not be dismayed. This is, in fact, the 'domestic terminal' which is located on the same airport. There is no other airline-used 'domestic airport' in Brisbane separate from the main Brisbane Airport (as would be the case, for example, in Bangkok) The same issue applies in Sydney where the domestic and international terminals are located on the same airport, despite what the confusing signs may tell you. The other main issue with Brisbane Airport is that although many flights now arrive from international destinations between 1030pm and 1am there are no trains into the city at all after about 7.30pm. The railway authorities do not seem to have realised this need. Otherwise, both domestic and international terminals offer good shopping with airy walkways and plenty of parking and plenty of taxis are usually available.


BRISBANE AIRPORT customer review : 13 December 2008 : by Natasha Permall

Customer Rating : 4/5

4 Star Rating

Used arrivals and departures at both domestic and international terminals recently. The international terminal reminded very much of Hong Kong. Very spacious, and everything seems to run smoothly. The time to wait in security queues was minimal and there were plenty of food and shopping options. The domestic terminal is a bit more tacky but good nevertheless. Very good airport.




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