Home Page

 

Bangkok Suvarnabhumi Airport Passenger Reviews and Customer opinions



PAGE

1 2 3 4 5 6 7
 








Bangkok Suvarnabhumi Airport customer review :  14 April 2014 by K Piddick    (Australia)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

I can't understand the number of rather negative reviews of Suvarnabhumi. Remembering the purpose of airports, for my money, I think the airport functions well as a means to transport masses of people. I travel through the airport on a regular basis and for the most part - find it clean , efficient and comfortable. Signage is clear and informative. Security and Immigration is efficient and staff friendly enough - some even taking the time to smile and have a little joke with you. There are a lot worse airports out there - in supposedly "developed" countries.



Bangkok Suvarnabhumi Airport customer review :  26 March 2014 by R Woodhead    (Thailand)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Took the "airlink" downtown to Makesan terminal: a waste of time as I then switched to a taxi which just got stuck in traffic. If you use this service make sure you have minimal luggage and transfer at Phyathai station to the over ground Shytrain, as long as your final destination is near a station! Otherwise just take a taxi all the way from the airport, this airlink makes very little sense.



Bangkok Suvarnabhumi Airport customer review :  7 March 2014 by N Sambasivan    (USA)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Horrible staff at the airport. Almost all of them very unhelpful and rude to passengers. Never again with Thai Airways or via Bangkok.



Bangkok Suvarnabhumi Airport customer review :  21 January 2014 by A Leyva    (Bahrain)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Very unfriendly and unhelpful staff. Boring airport. We waited standing for almost an hour for the transfer desk for an officer who arrived very late and was quite slow with processing.



Bangkok Suvarnabhumi Airport customer review :  13 January 2014 by J Becker    (USA)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Flew into Bangkok from Tokyo and was very impressed by the airport. Very modern and very nice inside. It's enormous. Nicely decorated. Had no troubles getting through customs, getting bags was easy. No problems at all.



Bangkok Suvarnabhumi Airport customer review :  10 January 2014 by A Kouvelis    (Greece)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Unfriendly custom stuff, very difficult to follow signs, very old lounges with unsmiling girls inside, smoking rooms are small and dirty we felt like prisoners or criminals.



Bangkok Suvarnabhumi Airport customer review :  8 January 2014 by Van Hiep Hoang    (Vietnam)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Good points: Quite new and big, good design with good choice of food. Not so good points: Long walking distance (800 m between centre points plus additional up to 500 m to the gate). No sign board for departure time at arrival gates, so you do not know in which direction to go, if you go to the right direction it will be approx. 600 m, if wrong direction then you might go up to 1300 m). Not enough air bridges for all big aircraft's (A330) like the one from and to Hanoi, hence you have to take shuttle bus.



Bangkok Suvarnabhumi Airport customer review :  29 December 2013 by F Lakey    (South Africa)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Returned from a family vacation to Thailand 10 days ago and must say passport control was hassle free on arrival en-route to Phuket but can't say same for departure after spending a 3 day stop over in Bangkok. My son was pulled away from counter by a supervisor without explanation or even an attempt to say why, while my husband was just as delayed by the same officer at the counter before being let through. All this even though travelling as a family of 4. Kept fiddling with his passport and ticket then their computers and eventually stamping son's passport, still not responding to our request for an explanation. Duty free very expensive. Will most likely go back, if only I could understand what happened.



Bangkok Suvarnabhumi Airport customer review :  29 December 2013 by Nick Tan    (Singapore)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

Good aspects: told where to collect your luggage without needing to ask. Bad aspects: immigration clearance slow, food quite expensive.



Bangkok Suvarnabhumi Airport customer review :  23 December 2013 by K Jones    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

I have read other reviews. My experience of Suvarnabhumi is that it is neither better or worse than other airports. I agree that sometimes, delays going through immigration can be lengthy; so I travel into BKK business class and am fast tracked through the arrival procedures. The business lounges are relaxing and excellent. I have eaten in the airport - not great but it's filled a gap. I do not agree that toilets are filthy, it's not my experience. I find staff very helpful but I speak Thai. I travel to Thailand many times and usually the immigration officer says welcome home. I would agree that the airport is very busy and there can be a lengthy walk to Immigration.



Bangkok Suvarnabhumi Airport customer review :  2 December 2013 by Paul Roberts    (Switzerland)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

All in all a typically large and busy airport where you should expect to allow plenty of time for formalities. Once inside, it takes a while to orient yourself, but the gates are easy to find. It took me some time to realise that the main shopping area was on the upper floor. Shopping on the lower floors is scarce. Prices are not cheap and the toilets are a little unclean during busy times. On arrival we had to take the bus from the aircraft to the terminal, but on departure we used a skybridge which is much more convenient.



Bangkok Suvarnabhumi Airport customer review :  18 November 2013 by W Barnes    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Arriving was fairly good but on the way back the queuing to go through immigration was be on ridiculous, waited about an hour to get through immigration. The place is very big and very expensive for duty free.



Bangkok Suvarnabhumi Airport customer review :  12 November 2013 by John Bauman    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Flown in twice in the past few weeks. Queues for Passport/Immigration have become ridiculous. Earlier this year the queues zig-zagged out of the arrivals hall and down the ramp. Thought this was a one off issue, having used the airport many times previously and never experienced any real problems. Not so. It is now the norm. Took in excess of 1 hour 30 mins in queues on both occasions just to get to the Immigration/Passport desk. Once at the desk all formalities completed in a couple of minutes. The reason for the huge queues is that very few Immigration desks are manned. Officers are employed to look at the queues and then disappear, only to emerge minutes later to do the same again. eparting was so much faster. A real breeze. It appears that BKK is heavily promoting the paid for fast track arrivals coupon for THB850. I'll avoid BKK and go elsewhere rather than endure such nonsense again.



Bangkok Suvarnabhumi Airport customer review :  12 November 2013 by Thomas Johnston    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

I think reviews of this airport depend on arriving or departing. I've rarely had difficulties flying out of Bangkok although I do make sure I'm there well in advance of my flight times. This is a very busy airport and always seems crowded due in my opinion to the lack of seating which leads to people walking up and down the concourse while waiting for their gates to be confirmed, the duty free is very expensive and most of the shops seem to offer the same range of goods. The choice of food is quite good although the eating area again tend to get very crowded as people linger long after they've finished their meals just to have somewhere to sit. As all my flights are with Qatar I know which gates are usually used I have a Qatar Privilege Club Silver card so I can check in at the business counter and usually get a fast track pass and invitation to one of the Thai business lounges. Perhaps I'm just lucky in the fact that Qatar seem to have very efficient ground staff it's a pity they can't organise the arrivals also.



Bangkok Suvarnabhumi Airport customer review :  7 November 2013 by C St Michael    (USA)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

This is a beautiful looking airport, but it is very poorly designed. It takes forever to reach your gate, (if you can find out which gate to go to - information is almost impossible to find about departures). When you reach the "gate" there is no organized boarding process , just a great swarming. And then instead of boarding your flight you board a bus to take you to the vicinity of your plane. Probably the most frustrating airport experience I have had.



Bangkok Suvarnabhumi Airport customer review :  5 November 2013 by S Levesnon    (USA)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

It is quite cumbersome not to be able to deplane/depart directly onto a jetway but have to walk down/up steps with luggage onto a bus and vice versa.Found shops did not sell unique merchandise from Thailand.



Bangkok Suvarnabhumi Airport customer review :  29 October 2013 by Tony Williams    (UK)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Always fly C or F class. No problems. Exit airport always within 25 minutes to my taxi.



Bangkok Suvarnabhumi Airport customer review :  24 October 2013 by Erich Koller    (Switzerland)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

Arriving, transiting and departing BKK Suvarnabhumi is no problem in 9 out of 10 cases. The airport is generally well organised, restrooms are kept clean at normal times and shopping is ok, however pretty expensive. 1 out of 10 cases might be where something goes wrong, especially at peak-times. Staff are always around with some restrictions. It's a global airport with global passengers. Food is available everywhere. Rather long distances (huge airport) have to be taken into consideration. Immigration and security control can be a hassle, but in 9 out of 10 cases it is ok.



Bangkok Suvarnabhumi Airport customer review :  23 October 2013 by Stephen P Taynton    (China)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

For a relatively new airport BKK is a dismal failure. We could not check in for our flight so we had to wait five hours and there is little to do, with poor restaurants and few shops. Once you get past immigration, which is unable to cope, there is not much else. I have travelled through BKK a number of times and I simply do not enjoy and will try and avoid but as a major international hub that may be difficult.



Bangkok Suvarnabhumi Airport customer review :  14 October 2013 by S Amaya    (Australia)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Airport a bit messy, toilets filthy, and although shopping is quite good, shops are quite far from gates - I almost end up missing my flight. Overall airport okay.



Bangkok Suvarnabhumi Airport customer review :  13 September 2013 by Satya Sunkara    (India)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

I had to travel through this airport 4 times and every time I had to ask for directions to my gate. Expect long walks and if you happen to sit closer to your gate, there are no food or beverage kiosks. On top of it all the rest rooms were filthy all the 4 times I went through this airport. Also don't expect the restaurants and shops to accept all the major currencies. This time they declined to accept Australian dollars. Each shop has its own exchange rate.



Bangkok Suvarnabhumi Airport customer review :  28 August 2013 by R Turnley    (Dominican Republic)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Nothing really improves at this appallingly designed airport . After being cooped up in a plane for 10, 12 or even 14 hours, it is too much to have to walk up to 2 kilometres to immigration which can not cope with the increased arrivals to BKK. They now boast the second largest number after London. For passengers like myself, who are over 70 years old, it is very difficult to walk so far on hard cement but this airport is the worst, even surpassing the enormous distances one has to walk in MIA. The airport is a jumble inside and outside and I always pray that my gate is close to immigration but it never is. One terminal stretching for miles simply does not work for passengers.



Bangkok Suvarnabhumi Airport customer review :  19 August 2013 by C Kupper    (Malaysia)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Well, a modern airport with so-to-say-top-notch facilities. In fact, very disappointing. Long queues, no logic in the building, very difficult for orientation. When you have a connecting flight, it is unclear where you need to walk (left or right) upon leaving your incoming aircraft. Not enough information screens, and overloaded information counters. Extremely long walkways make you do good exercise, but do not connect you in any way comfortably. This is the world's most disappointing airport vs. the expectations you may bring to see.



Bangkok Suvarnabhumi Airport customer review :  16 August 2013 by J Foye    (Australia)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

I will not use this airport again, staff were unfriendly and not in the least helpful, they just grunted and pointed in which ever direction they wanted to send you which was usually wrong. Not impressed either by the fact that the male staff didn't like dealing with me (female passenger) I very soon gave up trying to be nice to any of them which is very sad.



Bangkok Suvarnabhumi Airport customer review :  8 August 2013 by Tim Oreilly    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

My least favourite airport. Surly and unfriendly. Poor food. Long distances to walk. I try to avoid if I can.



Bangkok Suvarnabhumi Airport customer review :  31 July 2013 by Saketh Rahm    (USA)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

Used this airport 3 times in the last 10 days. Overall I am not impressive for what should be a new airport in Bangkok. The entire airport looks unfinished with a sterile "loft" like look reserved for trendy buildings in the inner city- not a major international airport. Arrivals was easy with little to no wait in immigration and bags came out fairly quickly. On departure side, staff helpful with only a few minutes wait in security. Shops were decent but few eateries of low quality. Boarding for each flight was a big production particularly for commuter flights.



Bangkok Suvarnabhumi Airport customer review :  30 July 2013 by B Barliansyah    (Indonesia)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Have used this airport many times. I have always noticed that the treatment at security is too excessive and does not give the impression of being at all friendly. All impressions that Thailand is a friendly country is lost due to the behaviour of security.



Bangkok Suvarnabhumi Airport customer review :  30 July 2013 by Yotsanan Areemitr    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Recently travelled back to Thailand and on arrival there were already ridiculous queues at passport control! Took over an hour just to get through and by the time I got to the baggage claim belt they were already putting bags through from another flight from Dubai which landed an hour after mine! BKK need to be more efficient when it comes to handling passengers! However despite being an enormous airport, I'd say it's fairly easy to navigate around (well signposted, etc) and fairly clean. Journey out of BKK was a bit of a nightmare, the woman at the check-in desk was quite rude. I was looking around for the resealable bags for the liquids in my hand luggage and none were to be found despite various empty desk slots for them and signs reminding you about the security procedure. Tried asking airport staff and they were completely useless. Decided to go through with it and by the X-Ray machine there was a stack of them! Luckily security and passport control went a little smoother and staff seemed friendlier. Plenty of shops in departure lounge which was nice but departure gate was such a long way from security! Then at departure gate- plane was delayed and passengers weren't informed until about half an hour after scheduled flight time! Overall, not such a great experience this time. Hopefully next time it'll be better.



Bangkok Suvarnabhumi Airport customer review :  21 July 2013 by Senthil Rengasamy    (Australia)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

We recently travelled via Bangkok by Thai Airways on the transit to Delhi. This is our second time in 4 years though we prefer usually travelling Singapore Airlines. This is a pathetic airport, staff cant speak or understand English, rude duty free staff, again cant speak anything other than local language. I am not even visiting the country, but transit, I expect the airport to be of a better standard. Long queues in security check in, they make you go through it all over again even for transit travellers just getting from one gate to another in level 3. Overall the standards were pretty average. Would never recommend even bothering to visit this country or airport.



Bangkok Suvarnabhumi Airport customer review :  18 July 2013 by Prabath Dematanpitiya    (Sri Lanka)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

I was on my way to Dhaka and landed in BKK 3 hours early. On my boarding pass issued there was no gate number printed and I found it as C 4A from the information boards. Finally I found at the eleventh hour that the gate had been changed and now it was gate F which is almost more than 2 km from the gate I was staying. Rushed to the new gate and ran like nothing to catch the flight and they said that the gate was closed. Like to bring up following: Though I was telling all those security people that I was on the way to the new gate, they never let the airline know that. Searching for a lost passenger was not at all effective by airport staff and even at supervisory level nobody speaks English.



Bangkok Suvarnabhumi Airport customer review :  15 July 2013 by Van Hiep Hoang    (Vietnam)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

This airport is mediocre, since it is newly built for 45 Mil. passenger per year, it still has no room for a A330 from Hanoi. We still have to travel by bus during rain or sun, mostly in the heat, with small children or babies. The lounges are good. Safety check is long and time consuming. Immigration can be long but good if you have small children. Immigration for domestic connection is very good and friendly.



Bangkok Suvarnabhumi Airport customer review :  3 July 2013 by Farouk Mogheth    (Thailand)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

Living in Thailand for 9+ years. Flew to and from Moscow SVO with Aeroflot. Check in is usually painless. It is the airline's responsibility to offer baggage drop off. The transportation to the airport is OK. taxis are cheap and in case you have only 1 luggage the train is OK even though the "City Terminal" at Makkasan is still non functional after being opened for more than 3-4 years. No check-in in the city, just a large vast empty terminal to catch the train. Departure passport control and check is usually good and fast. Arrivals is always a pain an its really hit and miss. My last Arrival took me only 20 minutes but the Moscow flight 55 minutes. Officers are still too gloomy and treat arrivals like cattle. The biggest minus in this airport is the huge walking distances to passport control. Please fix the free wifi. Not sure I can recommend this large concrete colourless airport for layovers. I would definitely avoid it in favour of HKG, SIN and ICN and even KUL.



Bangkok Suvarnabhumi Airport customer review :  27 June 2013 by S Yap    (Singapore)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

One of the worst airports to transit in, with very long walks and signs that are confusing. Pity that TG has extremely affordable premium class fares, because their home airport is a really difficult to navigate and usually leave me with a sore ankle having to trek from one end to another end of the airport.



 


PAGE

1 2 3 4 5 6 7
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 




top

back to top





| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Surveys | Site Map | Contact Us | Links |

1999-2012  Copyright Skytrax