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BANGKOK SUVARNABHUMI AIRPORT customer review :  28 January 2011 by N Sutherland (UK)

Customer Rating :  3/5

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Really not sure what's going on, but Departure Immigration in the late evening in BKK is getting ridiculous. Took 35 mins just to get into the Immigration Area and a further 40 mins to get to the Desk and 2 mins to get a stamp. Thankfully Security was but 5 minutes but for some reason Immigration in BKK is broken. Down at the gates flights were being held up and bags offloaded because late checking-in passengers simply weren't getting to the gate in time to make the scheduled departure time. I think there are about 20 desks in each of the 2 departure Immigration Areas... couple that with 20? International piers each with say 10-12 Check-In Desks each (that's 200+ Desks) and all of those passengers have to get their passports stamped. It doesn't take a rocket scientist to work out that Immigration provision is totally inadequate.

BANGKOK SUVARNABHUMI AIRPORT customer review :  25 January 2011 by F Svensen (Norway)

Customer Rating :  1/5

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Had to queue at passport control for almost 2 hours when leaving last Saturday. No organization of the queue whatsoever. This is the worst airport I know and I dread going back here.

BANGKOK SUVARNABHUMI AIRPORT customer review :  25 January 2011 by Andrew Maile (Indonesia)

Customer Rating :  2/5

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I passed through here at Christmas. On arrival, immigration queue was OK, took around 20 mins but the problem on departure was the security screening which took ages. It was quite disorganised. Generally, the staff are rather unsmiling especially at immigration. The shops are very expensive.

BANGKOK SUVARNABHUMI AIRPORT customer review :  19 January 2011 by N Pembry (Thailand)

Customer Rating :  2/5

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Midnight flight to London, immigration queues out of the designated area snaking back all the way past check-in desk to the front doors! About 90 minutes to get through. Not a single member of airport staff controling the increasingly frustrated crowd or keeping people in order (ie. Chinese/Japanese from pushing in). The other side at security scanning, 6 people guiding people to an x-ray machine! Ridiculous. This morning, 8am flight to Jakarta, again over-flowing outside the glass-walled area but queuing time down to half an hour max. I wouldn't mind so much if I was going home, but I live here and have to put up with this rubbish once a month.

BANGKOK SUVARNABHUMI AIRPORT customer review :  19 January 2011 by O Johansen (Norway)

Customer Rating :  3/5

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I am sorry for the proud Thai people. They have to face the fact that their Suvarnabhumi Airport is way behind Singapore and Hong Kong. This is strange, since Thailand is always striving to be the best in aviation. One thing is to walk for 45 minutes to reach your plane or the endless immigration line. Another thing is the expensive stores trying to lure people to buy so called duty free goods. If you have time you will get everything much cheaper in the streets of Bangkok - not duty free!

BANGKOK SUVARNABHUMI AIRPORT customer review :  17 January 2011 by D Wilson (UK)

Customer Rating :  1/5

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Allow an extra hour to get through immigration! Had to queue for 1.5 hours to exit customs/immigration as a tourist, with the queues right through this so called new airport. Terrible way to treat visitors to ones country who are spending their hard earned cash. Also prevents people getting into the duty free area with time to make use of the airport facilities. Terrible system and extremely frustrating. Not sure why this is happening. Never had such a bad experience leaving a country after an amazing holiday. Terrible shame to leave a country being treated like cattle.

BANGKOK SUVARNABHUMI AIRPORT customer review :  14 January 2011 by R Scott (UK)

Customer Rating :  1/5

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Check in no problem, went to passport control and the line of passengers snaked well out into check in areas. I was very lucky to get to gate on time, a lot of anger expressed, and airline reps trying to find passengers, absolute madness - especially when most of passport control desks were closed.

BANGKOK SUVARNABHUMI AIRPORT customer review :  9 January 2011 by Farouk Mogheth (Thailand)

Customer Rating :  3/5

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Bangkok airport certainly is and after a long time of criticism trying to work out some problems that it is facing but for me it is ignoring the most important and the one that causes most irritation. I am talking about immigration. Passport control is always in chaos. There are 2 main rush hours in the airport still struggles with very slow passport control officers and less than 50% of the pass-checks open. 55minutes on departure and 45min at arrival is just unacceptable. The marketing of Suvarnabhumi is visible in the Thai media as they are achieving faster service and with a smile. I reckon most of the passport control officers flanked the lessons. All I see at the pass desk is stickers and advertising of who supplied the camera, who supplied the air freshener etc. So if I can give passport control any grade lower than zero, I would. Otherwise security was better and faster, the so-called duty free has lost my attention for the last 6 years so I just go through, still nothing of interest close to the gates and the place there looks like a barren desert, waiting at gates much better with padded seats giving the place a better look, always prepare for long walks at arrival to the passport controls.

BANGKOK SUVARNABHUMI AIRPORT customer review :  9 January 2011 by Stephen Taynton (Kazakhstan)

Customer Rating :  2/5

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I have often transited through this airport but never actually left the airport until this visit. For a modern airport it is a shambles - it is hard to work out where you are going, in particular from the domestic to the international terminals. Additionally I do not know why an airport with so many air bridges you still have to be bussed to your plane - surely they would have thought of this when building the place. Immigration looked like a nightmare but lucky we had fast tracks and did not have to put up with the huge lines for non- Thai citizens. Overall a fabulous looking building but not user friendly.

BANGKOK SUVARNABHUMI AIRPORT customer review :  7 January 2011 by Dimitri Vassilakis (France)

Customer Rating :  3/5

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The airport is impressive , but I would rather spend less than 35 minutes queuing at immigration and have less luxury shops. The airport express link to the city is excellent , I miss old Don Muang's more traditional aspect !

BANGKOK SUVARNABHUMI AIRPORT customer review :  2 January 2011 by R Leung (UK)

Customer Rating :  4/5

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Generally not bad but only 5 out of 16 passport control desks for foreign passport holders were opened when I went through resulting in a wait time of just over a half hour.

BANGKOK SUVARNABHUMI AIRPORT customer review :  27 December 2010 by P Leelamanit    (Thailand)

Customer Rating :  3/5

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Something needs to be done at the Arrival Hall. Very chaotic and packed. The area is still very confusing and closed-off as usual. Touts are not in the arrival hall but are instead in the baggage claim area! I was asked whether or not I will get a taxi there two times! Departure: maze-like queuing system is much needed to prevent people from jumping back and forth between lines. Signage - the new black signs are much clearer. Decoration - adding more stuff in doesn't make the airport more appealing! The authority seriously needs someone with sense of style to come and decorate the airport.

BANGKOK SUVARNABHUMI AIRPORT customer review :  27 December 2010 by James Halley    (Thailand)

Customer Rating :  2/5

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I transit BKK twice a month on average and on my latest outbound journey which was mid- afternoon I was horrified to see that the lines at immigration were as long as at other times of the day. The signs promoting the 20 minute wait system have been taken down. This was despite making some of the Thai passport lanes for Thai/foreign passport holders. Usual agitated people trying to queue jump with those in front standing firm and rightly so. Thai immigration needs to hire more staff. This has been a thorny issue for years and it was never that bad at Don Muang. The return journey was the best yet thanks to the plane parking near the immigration area on the D concourse and got lucky as a new officer came on duty and as everyone rushed to his desk, it left my line virtually void of people.

BANGKOK SUVARNABHUMI AIRPORT customer review :  6 December 2010 by N Sutherland    (UK)

Customer Rating :  4/5

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Been though BKK most months this year. Passenger numbers are on the rise again and pressuring the system. Choke points now are in Immigration with lengthy queues at most times of the day. I wouldn't arrive at the airport an hour before Departure Time - you may not make it. (1/2 hour minimum getting through Immigration). They've done a reasonable job of slicking up the Security areas after Immigration and that seems to be working well. Arrivals is fine with a lower taxi tout concentration than last year. Haven't tried the Rail Link yet. Some way to go before BKK hits the standards of HKG, SIN or ICN but it's getting better.

BANGKOK SUVARNABHUMI AIRPORT customer review :  8 November 2010 by P Metcalf    (Australia)

Customer Rating :  4/5

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Walking to gates especially from connecting flights or reboarding a flight can be annoying but its otherwise a good airport. Passport staff quite friendly. When arriving at night it can appear a bit unprofessional, many staff everywhere and many just sitting around reading, filing their nails etc. Can be hard to move freely about the airport. If you venture downstairs to where the taxis are and leave your bags with your family in the arrivals area it can be hard to get back upstairs as security make it hard for you to go back upstairs and don't understand english for you to explain. Two security checks for Australian flights and staff seem good at their job. Food expensive and also souvenirs and everything else, especially duty free, more expensive than in a western airport - shops were mostly empty. Lots of restaurants and cafes in the departures area, lots of places to sit. Free 15 minutes of internet with wifi after signing at information desk.

BANGKOK SUVARNABHUMI AIRPORT customer review :  29 October 2010 by Ron Kuhlmann    (USA)

Customer Rating :  4/5

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In general, the airport is a pleasant experience but the walking distances can be astonishingly long. Especially for connections, there can be a 15-20 minute hike involved if the gates are far apart. It is a pleasant environment and the signage is better than in many airports--a good thing as you would not want to retrace your steps.

BANGKOK SUVARNABHUMI AIRPORT customer review :  4 October 2010 by J Miller    (Thailand)

Customer Rating :  4/5

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I have used Suvarnabhumi since it opened. It has improved greatly particularly the last 6 months. New trolleys. Color signage instead of only white. Refitted seats. More toilets. Airport Rail Link. The single security check after immigration was implemented to comply with new US regulations stating all airports with US bound flights originating in them must have single security check system, rather than the BKK previous security check system which was divided the screenings into about 6 different areas just before each wings section (the original Thai system was better as it split up the crowd across the airport instead of into the small area near immigration as now required by US law). So people shouldn't blame the Thai people for the crowds at the security check area. People who complain about the overpriced food should list those airports with cheaper food and the list would be very short indeed. Suvarnabhummi is getting better all the time and hopefully when Terminal 2 is built they will improve on certain design faults.

BANGKOK SUVARNABHUMI AIRPORT customer review :  24 August 2010 by John Duffus    (Thailand)

Customer Rating :  3/5

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How is it possible for a new airport to have so many non-airbridge parking bays? I reckon BKK has at least 40. Arriving back from PVG on a new TG A340-600 aircraft around 21:30 on Sunday evening, I counted at least 15 unoccupied airbridge gates on the east side of the airport (and more on what little I could see of the west side). Yet we had to park way out on the tarmac. No dedicated first and business class buses. We were trundled half way around the airport packed into smoky, smelly buses before then having to wait whilst 4 other buses unloaded their passengers at a single entry door. With this sort of experience, Suvarnabhumi will never be more than a second class airport.

BANGKOK SUVARNABHUMI AIRPORT customer review :  8 August 2010 by Paul Meerman    (Netherlands)

Customer Rating :  4/5

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At arrival long queues at immigration. Still nothing improved. At departure good shops, nice to walk around, clean toilets. Nice airport.

BANGKOK SUVARNABHUMI AIRPORT customer review :  6 August 2010 by M Rohrauer    (Austria)

Customer Rating :  4/5

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Suvarnabhumi has improved recently. They are opening more booths at passport control and they even put cushions on the metal seats in the waiting area. Also the restrooms are reasonably clean. Food and drinks are ridiculously expensive for Thailand standards.

BANGKOK SUVARNABHUMI AIRPORT customer review :  16 July 2010 by S Doyle    (Australia)

Customer Rating :  1/5

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The layout is woeful. I must have walked for about two kilometers past a ludicrous amount of duty free shops to get from one poorly signed terminal to another. Only reached my gate with 10 minutes to spare (from a 90 minute layover). They desperately need a monorail type system to move passengers from terminal to terminal quickly, although the cynic in me thinks that there's a reason why they are forced to walk past all the duty free shops with their overpriced goods. Will be avoiding in future if at all possible, which is a shame since I quite enjoyed my Thai Airlines flight from Melbourne.

BANGKOK SUVARNABHUMI AIRPORT customer review :  1 July 2010 by R Riseborough    (Australia)

Customer Rating :  4/5

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Sydney-Bangkok-Helsinki return. Only real criticism was the signage was a little confusing but for a large airport it works.

BANGKOK SUVARNABHUMI AIRPORT customer review :  30 June 2010 by T Moxham    (South Korea)

Customer Rating :  4/5

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Transited through this airport twice on the weekend. Generally very good but the lighting on the lower floors is very murky. The airport monitors were also playing up. The airport appears to be enormous but both my departures on Thai involved being bussed to the plane.

BANGKOK SUVARNABHUMI AIRPORT customer review :  29 June 2010 by Adrian O'Neill    (UK)

Customer Rating :  2/5

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A nice airport generally but probably the most inefficient I have been to. Tthe slowest and most ill mannered immigration staff. Poor regulation of shops etc landside who seem to prey on new unsuspecting tourists, ripping them off at will.

BANGKOK SUVARNABHUMI AIRPORT customer review :  22 June 2010 by J Klakayan   (UK)

Customer Rating :  4/5

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Beware if you're a transit passenger from domestic to international flights. The information provided and signs to follow are ludicrous. I have never yet twigged despite multiple attempts in the past 3 years. Some airlines require you to check in again at a transfer desk if you can find it. If Emirates business passenger, you can get your boarding card from their lounge, but impossible to find airline lounges. On arrival from abroad and business passenger, walk past the customs and immigration signs, immediately afterwards there are the CIP gates which you should use, saving lots of queues and time. If making a domestic flight, be wary of the people who ask where you are going prior to security. They are merely travel agents looking for some trade, although they look very official, and have nothing to do with the airport or security. Their prices are more expensive than those you could get at your destination.

BANGKOK SUVARNABHUMI AIRPORT customer review :  13 June 2010 by Erich Koller   (Switzerland)

Customer Rating :  4/5

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My impression of BKK was positive compared to 1 year ago. We had only short queues on both arrival and departure, including customs and security checks. Restrooms were clean - however we might just have been lucky this time.