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Bangkok Suvarnabhumi Airport Passenger Reviews and Customer opinions



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BANGKOK SUVARNABHUMI AIRPORT customer review :  19 May 2011 by M Roberts (Thailand)

Customer Rating :  3/5

3 Star Rating   

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I live in Thailand and use this airport quite a lot as a leisure traveller. I try to choose early morning arrivals or departures, which seems to eliminate the queuing problems - I wouldn't consider a flight arriving/departing in the late morning or afternoon. Immigration officials are not very talkative even with Thai people, so it might be a little unfair to comment on their seeming unfriendliness, it's the way they are with everyone and is quite common with Thai officials everywhere, not just at the airport. Shops are outrageously expensive compared to Thai street prices but we counter that by buying snacks & water outside the airport. Seating can also be a problem at times. Also be aware that scams and rip-offs are not uncommon at the duty-free shops and have been known to get people in trouble - items you haven't bought, being put in a bag with legitimate purchases without your knowledge or as a gift, unintentionally wandering outside the limits of the shop with an item you haven't yet paid for, maybe to show others; both of these have been known to land travellers with the threat of prosecution and expensive fines (ie. bribes) to avoid jail. Thailand is a terribly inefficient, non-customer friendly place and this airport epitomises that on the whole.


BANGKOK SUVARNABHUMI AIRPORT customer review :  6 May 2011 by N Collins (Bahrain)

Customer Rating :  3/5

3 Star Rating   

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The cost of refreshments is an absolute rip off! Examples: a small bottle of Heineken beer is 180 Baht compared to 40 Baht in outside mini mart shops. A small bottle of water is 60 Baht compared to approx 7 Baht outside. Similarly the (duty free?) airport shops are pretentious and extremely expensive compared to shops outside. Thailand is well known and appreciated for its value for money therefore, it is a great shame and leaves a sour taste that the airport authority's parting shot is to cynically extract the last few baht from their visiting tourists in this way.


BANGKOK SUVARNABHUMI AIRPORT customer review :  5 May 2011 by David Dundas (New Zealand)

Customer Rating :  3/5

3 Star Rating   

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Arrived there for the first time at approx 10pm, huge queue for immigration, at least 90 mins, got told by someone in the queue in front of me that they had just closed 2 booths and moved everybody over to the other ones, the immigration officer was very unfriendly and said only the very minimum to me. By the time I got through immigration, found my bags and found my shuttle trip it was about 12.30.


BANGKOK SUVARNABHUMI AIRPORT customer review :  26 April 2011 by W Brink (Netherlands)

Customer Rating :  3/5

3 Star Rating   

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The real problems begin when you arrive at immigration. Very crowded and big lines. Took me 90 minutes to pass - really not acceptable. This makes the start of a holiday in Thailand less good and very tireful after so many hours of travelling. Few days later domestic departure with no immigration, busy no big queues for security checks. For international departing I would recommend to stick to 3 hours before at the airport, as immigration take 60 minutes. Overall enough shops at the airport, people friendly and airport clean.


BANGKOK SUVARNABHUMI AIRPORT customer review :  22 April 2011 by Sergio Zappulo (UK)

Customer Rating :  1/5

1 Star Rating   

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I used to live in Bangkok, so frequently travelled in and out of the old airport, Don Mueng. I recently flew into Suvarnabhumi for the first time and it completely lacks any insight into the flow of people around the place. It's clumsy, unintuitive and the immigration queues are obscene - at least an hour each way, and lots of pushing and shoving from unorganised queues and frustrated and irritable passengers.


BANGKOK SUVARNABHUMI AIRPORT customer review :  19 April 2011 by S Chang (US)

Customer Rating :  2/5

2 Star Rating   

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Like others have said, immigration lines here are terrible. I've departed and entered via this airport more than a dozen times over the last 2 years and it's gotten marginally better, but still bad. If you're travelling biz/1st, it's no problem because you get the special Fast Trac program that has 4 dedicated passport control to serve a handful of passengers. But if you don't have the fast track, it's a nightmare. The immigration officers are not friendly.


BANGKOK SUVARNABHUMI AIRPORT customer review :  11 April 2011 by C Haritos (Australia)

Customer Rating :  4/5

4 Star Rating   

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Arrived at about 9pm at night. Passport control was quick, but English was poor. Airport very modern and large, but easy to get around. Spacious and comfortable for a tourist.


BANGKOK SUVARNABHUMI AIRPORT customer review :  11 April 2011 by Andrew Tucker (Australia)

Customer Rating :  4/5

4 Star Rating   

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Things seem to have gone downhill with Suvarnabhumi a little since my last trip here, but only with passing through immigration. Not sure, maybe the number of arrivals has picked up? Waited about 20 minutes inbound, but outbound back to Australia, waited over an hour - I really cannot see the point of having such a large airport and only having 2-3 gates open - perhaps they are low on staff. Aside from that, some nice comfortable areas to rest and eat in the airport prior to departure, although the internet IS a little slow. Airport is an amazing design as well - lots to look at. Hope that customs/immigration can pick up their game a little before my next trip.


BANGKOK SUVARNABHUMI AIRPORT customer review :  11 April 2011 by R Dy (China)

Customer Rating :  4/5

4 Star Rating   

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Arriving at almost 11 pm, there were shorter queues to immigration/passport control. I noticed that the toilets are more well-maintained. Taxi queue is also efficient. However, on departure, horrors! First the Customs Office was not manned at all (I arrived at 10am) so I was not able to have my VAT Refund validated. I couldn't wait any further after seeing the extensively long queues to passport control and subsequently to security check. I must have queued for almost an hour. Naturally, since my refund forms were not validated, I was not able to get my refund back (was told I have 60 days) to claim my refund (if and when I return to Bangkok during this time frame). After reading a lot of reviews re duty free prices, I decided to skip shopping. Most restaurants are filled with customers so I was not able to grab a snack and decided to wait for the inflight meal served at almost 2:30pm. Overall, Suvarnabhumi Airport is comparably better with other airports in Asia (except Changi, HKIA and KLIA, in that order). As I am a frequent visitor to Bangkok, small improvements in this airport are appreciated and hope that they remain consistent. And free wi-fi should be extended to everyone who needs it without any time usage limitations.


BANGKOK SUVARNABHUMI AIRPORT customer review :  10 April 2011 by R Blumm (USA)

Customer Rating :  3/5

3 Star Rating   

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Having used this airport several times this year already, I am constantly dismayed by the ever lengthening lines at immigration, both going into and out of the country. The time between landing and getting out of immigration can be extremely long if you are unfortunate enough to have the double whammy of a long taxi once the plane has landed and understaffed immigration desks. Unfortunately, this is not uncommon.


BANGKOK SUVARNABHUMI AIRPORT customer review :  6 April 2011 by D Proctor (UK)

Customer Rating :  1/5

1 Star Rating   

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I arrived 2nd April to huge queues again (came out in July). It took me 90 minutes to get through immigration. I have travelled all over the world and I dread arriving here. My elderly parents want to come here and I have told them that with the heat and queues that they would faint. It is a horrible experience and I was alone, I bet it's worse for families. Keep away if possible.


BANGKOK SUVARNABHUMI AIRPORT customer review :  25 March 2011 by N Sutherland (UK)

Customer Rating :  3/5

3 Star Rating   

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A lot of negative comments (quite rightly) about Immigration at BKK. On the plus side last time I travelled earlier in the evening (1800hrs), things were much improved in Departure Immigration (10-15mins), all desks were operational and there was no segregation between Thai and Foreign Passports. Security fine and there are now some decent seating areas close to the Gates with soft seating, TV's plants etc. On Arrivals it's very much hit and miss - I've rarely taken longer than 15mins to get through Immigration, baggage is still slow (30 mins from aircraft parked to bags on the belt), but there are fewer taxi touts cluttering up Arrivals. They've also done away with this ridiculous system where Landside some of the travelators were restricted to Airport Pass users (ie to get between floors you had to use the Elevators). BKK airport management have finally come to realise that the airport is there to serve the needs of the customers - not preferences of the employees. I have to agree with the earlier comment - Don Mueang was a better airport than Suvarnabhumi for the passenger.


BANGKOK SUVARNABHUMI AIRPORT customer review :  19 March 2011 by K Anderson (Australia)

Customer Rating :  2/5

2 Star Rating   

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The old Don Muang airport leaves this new one for dead. Immigration lines are so slow now over an hour - used to clear customs in 10-15 min at Don Muang. Suvarnabhumi feels like a warehouse.


BANGKOK SUVARNABHUMI AIRPORT customer review :  18 March 2011 by David Whalley (UK)

Customer Rating :  3/5

3 Star Rating   

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I have read the reviews which are mainly accurate. Used the airport on several occasions in Jnauary/Feb/March. Immigration is sometimes extremely slow due almost entirely to the increase in passenger numbers. I was pleased to note there is now a priority queue for oldies (like me) and parents with young children. This saved me a long wait. One of the problems is that when new flights come in queues can get very long in seconds.


BANGKOK SUVARNABHUMI AIRPORT customer review :  28 February 2011 by S Smith (UK)

Customer Rating :  1/5

1 Star Rating   

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Immigration is a nightmare. We queued for 1 hr to enter and 1.30 hr to leave. Only half the desks were manned. You would think they would do better to alleviate the queues.


BANGKOK SUVARNABHUMI AIRPORT customer review :  25 February 2011 by James Halley (Thailand)

Customer Rating :  1/5

1 Star Rating   

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Outbound immigration just doesn't get any better and there seems no will on the part of the Thai authorities to get a grip with the problem. I have tried morning noon and night and its still the same regardless of the time of day. Some airlines are sending out search parties to find their pax. Other airlines are advising their pax to turn up four hours before flight because of the long lines. If you are in another major city in Thailand make sure your carriers co-operate and clear outbound immigration before you get to Bangkok. Immigration in Chaing Mai means no lines, no waiting, and through in less than 2 minutes. And the departure lounge is less busy as it is apart from the domestic departure area.


BANGKOK SUVARNABHUMI AIRPORT customer review :  19 February 2011 by Donald Heyes (Australia)

Customer Rating :  2/5

2 Star Rating   

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The service (or lack of it) is getting worse by the day. Long queues, sometimes one and a half hours, are not uncommon. I wish I could enter Thailand at another airport. When I left Thailand recently, the queue at immigration was so long, we had to queue outside the immigration hall. Then we found that only half the booths were being used. Then there are still so many touts at the airport trying to entice weary arrivals.


BANGKOK SUVARNABHUMI AIRPORT customer review :  16 February 2011 by Michel Serge (Thailand)

Customer Rating :  1/5

1 Star Rating   

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Extremely long queues at Immigration (90 mins average), unfriendly staff, expensive tax-free monopoly, taxi touts at arrivals, the list is endless. Avoid, unless obliged to come to Thailand.


BANGKOK SUVARNABHUMI AIRPORT customer review :  8 February 2011 by A Metcalfe (UK)

Customer Rating :  5/5

5 Star Rating   

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Our experience was nothing but positive. We used it 4 times, 2 international, 2 domestic flights. It is modern, clean, cool and spacious. Signposted reasonably well. We were fast tracked through immigration (QR Business) and took no longer than 5 minutes - guess this improved things a lot for us. We also used the Bangkok Air lounge and Thai Silk lounge - both were ok. Loads of places to change currency. Lovely gardens to look out onto.


BANGKOK SUVARNABHUMI AIRPORT customer review :  7 February 2011 by Agastya Ngurah (Indonesia)

Customer Rating :  4/5

4 Star Rating   

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The service, cleanliness, shops, all satisfactory. The downers are long queue in Immigration center (Departure or Arrival), distance between the Immigration to Waiting room are too far and there's no announcement of your flights boarding outside the waiting room.


BANGKOK SUVARNABHUMI AIRPORT customer review :  6 February 2011 by Prajwal Rimal (Nepal)

Customer Rating :  2/5

2 Star Rating   

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I notice the Immigration and passport staff are very poor, are very rude to Indian sub- continent passenger. I noted all over the airport there were banners written with "Airport of smiles" - I didn't see that!


BANGKOK SUVARNABHUMI AIRPORT customer review :  5 February 2011 by J Yu (Singapore)

Customer Rating :  3/5

3 Star Rating   

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They really need to improve the airport immigration (very slow and the lines move at different speed). Going through security can also take a long time. There is also a lack of facilities and entertainment for travelers to pass time.


BANGKOK SUVARNABHUMI AIRPORT customer review :  1 February 2011 by Hans Schleifer (Thailand)

Customer Rating :  1/5

1 Star Rating   

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The lousiest Airport I know. Immigration is a nightmare - last week the outgoing line at immigration was back around 300 meters. Why no line for residents?


BANGKOK SUVARNABHUMI AIRPORT customer review :  30 January 2011 by R Bos (Malaysia)

Customer Rating :  2/5

2 Star Rating   

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Immigration queues are a nightmare. Customs staff not friendly. Baggage doesn't arrive that fast. Taxi touts after customs. Duty free monopolized. staff English is not very good. Several toilet areas need repairs. Cleaning staff having their lunch on the floor behind the duty free shops, also some make-shift offices there as well as in the immigration area. During daytime can be hot in the terminal, additional aircon installed in Immigration area doesn't look very professional. Food expensive. No seating provided in the waiting area of the train to the city. No free WIFI in the terminal. A lot of improvised 'signboards' (A4-paper) can be found, all looks very shabby. You have to walk a lot to get from immigration to the gate (or the other way around).


BANGKOK SUVARNABHUMI AIRPORT customer review :  30 January 2011 by Shane Tarr (Thailand)

Customer Rating :  4/5

4 Star Rating   

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I don't mind the inadequate toilets here but immigration queues are terrible, especially in the morning. Being forced to travel every Monday I have been forced to resort to traveling on TG Business Class to avoid the queues but obviously this is not an option for most people. It would be great if the immigration problems on departure could be rectified but I guess this is not going to happen any time soon.


BANGKOK SUVARNABHUMI AIRPORT customer review :  28 January 2011 by N Sutherland (UK)

Customer Rating :  3/5

3 Star Rating   

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Really not sure what's going on, but Departure Immigration in the late evening in BKK is getting ridiculous. Took 35 mins just to get into the Immigration Area and a further 40 mins to get to the Desk and 2 mins to get a stamp. Thankfully Security was but 5 minutes but for some reason Immigration in BKK is broken. Down at the gates flights were being held up and bags offloaded because late checking-in passengers simply weren't getting to the gate in time to make the scheduled departure time. I think there are about 20 desks in each of the 2 departure Immigration Areas... couple that with 20? International piers each with say 10-12 Check-In Desks each (that's 200+ Desks) and all of those passengers have to get their passports stamped. It doesn't take a rocket scientist to work out that Immigration provision is totally inadequate.


BANGKOK SUVARNABHUMI AIRPORT customer review :  25 January 2011 by F Svensen (Norway)

Customer Rating :  1/5

1 Star Rating   

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Had to queue at passport control for almost 2 hours when leaving last Saturday. No organization of the queue whatsoever. This is the worst airport I know and I dread going back here.


BANGKOK SUVARNABHUMI AIRPORT customer review :  25 January 2011 by Andrew Maile (Indonesia)

Customer Rating :  2/5

2 Star Rating   

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I passed through here at Christmas. On arrival, immigration queue was OK, took around 20 mins but the problem on departure was the security screening which took ages. It was quite disorganised. Generally, the staff are rather unsmiling especially at immigration. The shops are very expensive.


BANGKOK SUVARNABHUMI AIRPORT customer review :  19 January 2011 by N Pembry (Thailand)

Customer Rating :  2/5

2 Star Rating   

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Midnight flight to London, immigration queues out of the designated area snaking back all the way past check-in desk to the front doors! About 90 minutes to get through. Not a single member of airport staff controling the increasingly frustrated crowd or keeping people in order (ie. Chinese/Japanese from pushing in). The other side at security scanning, 6 people guiding people to an x-ray machine! Ridiculous. This morning, 8am flight to Jakarta, again over-flowing outside the glass-walled area but queuing time down to half an hour max. I wouldn't mind so much if I was going home, but I live here and have to put up with this rubbish once a month.


BANGKOK SUVARNABHUMI AIRPORT customer review :  19 January 2011 by O Johansen (Norway)

Customer Rating :  3/5

3 Star Rating   

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I am sorry for the proud Thai people. They have to face the fact that their Suvarnabhumi Airport is way behind Singapore and Hong Kong. This is strange, since Thailand is always striving to be the best in aviation. One thing is to walk for 45 minutes to reach your plane or the endless immigration line. Another thing is the expensive stores trying to lure people to buy so called duty free goods. If you have time you will get everything much cheaper in the streets of Bangkok - not duty free!


BANGKOK SUVARNABHUMI AIRPORT customer review :  17 January 2011 by D Wilson (UK)

Customer Rating :  1/5

1 Star Rating   

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Allow an extra hour to get through immigration! Had to queue for 1.5 hours to exit customs/immigration as a tourist, with the queues right through this so called new airport. Terrible way to treat visitors to ones country who are spending their hard earned cash. Also prevents people getting into the duty free area with time to make use of the airport facilities. Terrible system and extremely frustrating. Not sure why this is happening. Never had such a bad experience leaving a country after an amazing holiday. Terrible shame to leave a country being treated like cattle.


BANGKOK SUVARNABHUMI AIRPORT customer review :  14 January 2011 by R Scott (UK)

Customer Rating :  1/5

1 Star Rating   

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Check in no problem, went to passport control and the line of passengers snaked well out into check in areas. I was very lucky to get to gate on time, a lot of anger expressed, and airline reps trying to find passengers, absolute madness - especially when most of passport control desks were closed.


BANGKOK SUVARNABHUMI AIRPORT customer review :  9 January 2011 by Farouk Mogheth (Thailand)

Customer Rating :  3/5

3 Star Rating   

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Bangkok airport certainly is and after a long time of criticism trying to work out some problems that it is facing but for me it is ignoring the most important and the one that causes most irritation. I am talking about immigration. Passport control is always in chaos. There are 2 main rush hours in the airport still struggles with very slow passport control officers and less than 50% of the pass-checks open. 55minutes on departure and 45min at arrival is just unacceptable. The marketing of Suvarnabhumi is visible in the Thai media as they are achieving faster service and with a smile. I reckon most of the passport control officers flanked the lessons. All I see at the pass desk is stickers and advertising of who supplied the camera, who supplied the air freshener etc. So if I can give passport control any grade lower than zero, I would. Otherwise security was better and faster, the so-called duty free has lost my attention for the last 6 years so I just go through, still nothing of interest close to the gates and the place there looks like a barren desert, waiting at gates much better with padded seats giving the place a better look, always prepare for long walks at arrival to the passport controls.


BANGKOK SUVARNABHUMI AIRPORT customer review :  9 January 2011 by Stephen Taynton (Kazakhstan)

Customer Rating :  2/5

2 Star Rating   

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I have often transited through this airport but never actually left the airport until this visit. For a modern airport it is a shambles - it is hard to work out where you are going, in particular from the domestic to the international terminals. Additionally I do not know why an airport with so many air bridges you still have to be bussed to your plane - surely they would have thought of this when building the place. Immigration looked like a nightmare but lucky we had fast tracks and did not have to put up with the huge lines for non- Thai citizens. Overall a fabulous looking building but not user friendly.


BANGKOK SUVARNABHUMI AIRPORT customer review :  7 January 2011 by Dimitri Vassilakis (France)

Customer Rating :  3/5

3 Star Rating   

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The airport is impressive , but I would rather spend less than 35 minutes queuing at immigration and have less luxury shops. The airport express link to the city is excellent , I miss old Don Muang's more traditional aspect !


BANGKOK SUVARNABHUMI AIRPORT customer review :  2 January 2011 by R Leung (UK)

Customer Rating :  4/5

4 Star Rating   

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Generally not bad but only 5 out of 16 passport control desks for foreign passport holders were opened when I went through resulting in a wait time of just over a half hour.


BANGKOK SUVARNABHUMI AIRPORT customer review :  27 December 2010 by P Leelamanit    (Thailand)

Customer Rating :  3/5

3 Star Rating   

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Something needs to be done at the Arrival Hall. Very chaotic and packed. The area is still very confusing and closed-off as usual. Touts are not in the arrival hall but are instead in the baggage claim area! I was asked whether or not I will get a taxi there two times! Departure: maze-like queuing system is much needed to prevent people from jumping back and forth between lines. Signage - the new black signs are much clearer. Decoration - adding more stuff in doesn't make the airport more appealing! The authority seriously needs someone with sense of style to come and decorate the airport.


BANGKOK SUVARNABHUMI AIRPORT customer review :  27 December 2010 by James Halley    (Thailand)

Customer Rating :  2/5

2 Star Rating   

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I transit BKK twice a month on average and on my latest outbound journey which was mid- afternoon I was horrified to see that the lines at immigration were as long as at other times of the day. The signs promoting the 20 minute wait system have been taken down. This was despite making some of the Thai passport lanes for Thai/foreign passport holders. Usual agitated people trying to queue jump with those in front standing firm and rightly so. Thai immigration needs to hire more staff. This has been a thorny issue for years and it was never that bad at Don Muang. The return journey was the best yet thanks to the plane parking near the immigration area on the D concourse and got lucky as a new officer came on duty and as everyone rushed to his desk, it left my line virtually void of people.


BANGKOK SUVARNABHUMI AIRPORT customer review :  6 December 2010 by N Sutherland    (UK)

Customer Rating :  4/5

4 Star Rating   

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Been though BKK most months this year. Passenger numbers are on the rise again and pressuring the system. Choke points now are in Immigration with lengthy queues at most times of the day. I wouldn't arrive at the airport an hour before Departure Time - you may not make it. (1/2 hour minimum getting through Immigration). They've done a reasonable job of slicking up the Security areas after Immigration and that seems to be working well. Arrivals is fine with a lower taxi tout concentration than last year. Haven't tried the Rail Link yet. Some way to go before BKK hits the standards of HKG, SIN or ICN but it's getting better.


BANGKOK SUVARNABHUMI AIRPORT customer review :  8 November 2010 by P Metcalf    (Australia)

Customer Rating :  4/5

4 Star Rating   

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Walking to gates especially from connecting flights or reboarding a flight can be annoying but its otherwise a good airport. Passport staff quite friendly. When arriving at night it can appear a bit unprofessional, many staff everywhere and many just sitting around reading, filing their nails etc. Can be hard to move freely about the airport. If you venture downstairs to where the taxis are and leave your bags with your family in the arrivals area it can be hard to get back upstairs as security make it hard for you to go back upstairs and don't understand english for you to explain. Two security checks for Australian flights and staff seem good at their job. Food expensive and also souvenirs and everything else, especially duty free, more expensive than in a western airport - shops were mostly empty. Lots of restaurants and cafes in the departures area, lots of places to sit. Free 15 minutes of internet with wifi after signing at information desk.


BANGKOK SUVARNABHUMI AIRPORT customer review :  29 October 2010 by Ron Kuhlmann    (USA)

Customer Rating :  4/5

4 Star Rating   

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In general, the airport is a pleasant experience but the walking distances can be astonishingly long. Especially for connections, there can be a 15-20 minute hike involved if the gates are far apart. It is a pleasant environment and the signage is better than in many airports--a good thing as you would not want to retrace your steps.


BANGKOK SUVARNABHUMI AIRPORT customer review :  4 October 2010 by J Miller    (Thailand)

Customer Rating :  4/5

4 Star Rating   

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I have used Suvarnabhumi since it opened. It has improved greatly particularly the last 6 months. New trolleys. Color signage instead of only white. Refitted seats. More toilets. Airport Rail Link. The single security check after immigration was implemented to comply with new US regulations stating all airports with US bound flights originating in them must have single security check system, rather than the BKK previous security check system which was divided the screenings into about 6 different areas just before each wings section (the original Thai system was better as it split up the crowd across the airport instead of into the small area near immigration as now required by US law). So people shouldn't blame the Thai people for the crowds at the security check area. People who complain about the overpriced food should list those airports with cheaper food and the list would be very short indeed. Suvarnabhummi is getting better all the time and hopefully when Terminal 2 is built they will improve on certain design faults.


BANGKOK SUVARNABHUMI AIRPORT customer review :  24 August 2010 by John Duffus    (Thailand)

Customer Rating :  3/5

3 Star Rating   

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How is it possible for a new airport to have so many non-airbridge parking bays? I reckon BKK has at least 40. Arriving back from PVG on a new TG A340-600 aircraft around 21:30 on Sunday evening, I counted at least 15 unoccupied airbridge gates on the east side of the airport (and more on what little I could see of the west side). Yet we had to park way out on the tarmac. No dedicated first and business class buses. We were trundled half way around the airport packed into smoky, smelly buses before then having to wait whilst 4 other buses unloaded their passengers at a single entry door. With this sort of experience, Suvarnabhumi will never be more than a second class airport.


BANGKOK SUVARNABHUMI AIRPORT customer review :  8 August 2010 by Paul Meerman    (Netherlands)

Customer Rating :  4/5

4 Star Rating   

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At arrival long queues at immigration. Still nothing improved. At departure good shops, nice to walk around, clean toilets. Nice airport.


BANGKOK SUVARNABHUMI AIRPORT customer review :  6 August 2010 by M Rohrauer    (Austria)

Customer Rating :  4/5

4 Star Rating   

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Suvarnabhumi has improved recently. They are opening more booths at passport control and they even put cushions on the metal seats in the waiting area. Also the restrooms are reasonably clean. Food and drinks are ridiculously expensive for Thailand standards.


BANGKOK SUVARNABHUMI AIRPORT customer review :  16 July 2010 by S Doyle    (Australia)

Customer Rating :  1/5

1 Star Rating   

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The layout is woeful. I must have walked for about two kilometers past a ludicrous amount of duty free shops to get from one poorly signed terminal to another. Only reached my gate with 10 minutes to spare (from a 90 minute layover). They desperately need a monorail type system to move passengers from terminal to terminal quickly, although the cynic in me thinks that there's a reason why they are forced to walk past all the duty free shops with their overpriced goods. Will be avoiding in future if at all possible, which is a shame since I quite enjoyed my Thai Airlines flight from Melbourne.


BANGKOK SUVARNABHUMI AIRPORT customer review :  1 July 2010 by R Riseborough    (Australia)

Customer Rating :  4/5

4 Star Rating   

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Sydney-Bangkok-Helsinki return. Only real criticism was the signage was a little confusing but for a large airport it works.


BANGKOK SUVARNABHUMI AIRPORT customer review :  30 June 2010 by T Moxham    (South Korea)

Customer Rating :  4/5

4 Star Rating   

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Transited through this airport twice on the weekend. Generally very good but the lighting on the lower floors is very murky. The airport monitors were also playing up. The airport appears to be enormous but both my departures on Thai involved being bussed to the plane.


BANGKOK SUVARNABHUMI AIRPORT customer review :  29 June 2010 by Adrian O'Neill    (UK)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

A nice airport generally but probably the most inefficient I have been to. Tthe slowest and most ill mannered immigration staff. Poor regulation of shops etc landside who seem to prey on new unsuspecting tourists, ripping them off at will.


BANGKOK SUVARNABHUMI AIRPORT customer review :  22 June 2010 by J Klakayan   (UK)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Beware if you're a transit passenger from domestic to international flights. The information provided and signs to follow are ludicrous. I have never yet twigged despite multiple attempts in the past 3 years. Some airlines require you to check in again at a transfer desk if you can find it. If Emirates business passenger, you can get your boarding card from their lounge, but impossible to find airline lounges. On arrival from abroad and business passenger, walk past the customs and immigration signs, immediately afterwards there are the CIP gates which you should use, saving lots of queues and time. If making a domestic flight, be wary of the people who ask where you are going prior to security. They are merely travel agents looking for some trade, although they look very official, and have nothing to do with the airport or security. Their prices are more expensive than those you could get at your destination.


BANGKOK SUVARNABHUMI AIRPORT customer review :  13 June 2010 by Erich Koller   (Switzerland)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

My impression of BKK was positive compared to 1 year ago. We had only short queues on both arrival and departure, including customs and security checks. Restrooms were clean - however we might just have been lucky this time.



 
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