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Bangkok Suvarnabhumi Airport Passenger Reviews and Customer opinions



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Bangkok Suvarnabhumi Airport customer review :  26 October 2012 by Rob Kuhner    (UK)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Large airport - there are some gates to this airport, that mean you have a long walk to get to them. This means going past lots of shops - like being in a mall. Not fair on the passengers. If you like shopping - a big choice, also nice places to eat. There are places to sit and rest. Allow enough time to get to gates. Toilets are plentiful. Has a tall, high roof and feels huge and airy.



Bangkok Suvarnabhumi Airport customer review :  13 October 2012 by N Sutherland    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

I've been fairly critical of BKK in recent years but there is a marked improvement in the Immigration and Security arrangements over the past few months and queuing times are better since the Budget Carriers have moved to Don Muang. The new Security Area upstairs is quick and efficient (5 mins). There are now better arrangements in both Arrivals and Departures Immigration (10 mins and 5 mins) in early evening which a few months was anywhere up to an hour or more. There also seem to be more Immigration Officers on duty now. The Check-in areas and Baggage Halls have never been a problem. The Airport is desperately short of seating areas away from the Gates. Overall BKK is better than a year ago.



Bangkok Suvarnabhumi Airport customer review :  28 September 2012 by Michael Jenkins    (Hong Kong)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

This must be the worst designed, most poorly organised 'modern' airport in the world. Only 6 years old but apparently from a design 40 years old and it shows. 40 years ago air travel was different, fewer people, fewer flights, more time to shop, if you wanted to. That is not the case today. It is designed as a shopping mall with plane parking on the end, it does not have enough space for immigration or security checks. Huge distances to walk to and from the planes.



Bangkok Suvarnabhumi Airport customer review :  24 September 2012 by James Halley    (Thailand)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

Arrived late at night mentally preparing for the customary long lines at immigration. At that time it was usually very busy with flights coming in from the USA and Korea. When I got to the immigration hall I joined a line with just one person in front if me. Has the message finally got through? I will know in December!



Bangkok Suvarnabhumi Airport customer review :  18 September 2012 by B Walberer    (USA)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

BKK airport is a work in progress. It has improved over the years but it is still essentially an overpriced shopping mall. What annoys me the most are not lines for immigration and security - waiting times have improved and the times where one had to wait in line for over an hour for immigration seem to be over. However, it's the small things that annoy me, such as uneven air conditioning throughout the airport, help staff that does not properly speak English, long walks to and between gates, and unannounced changes such as the closure of parts of the arrival floor to non-passengers.



Bangkok Suvarnabhumi Airport customer review :  14 September 2012 by Thomas Warren    (Thailand)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

My first use of BKK Suvarnabhumi was on its opening day. It remains a mid-tier airport. Assets include airy architecture in much of the facility (but this is no better than many of its contemporaries), rail access, and a few land-side services such as banking and phone kiosks. Deficiencies include signage, informative literature {maps, etc.} for newly arrived passengers, inadequate capacity leading to queues of aircraft and passengers on many occasions, and tedious access to and from distant gates. The airport has not yet solved the excessive influence of King Power on facilities, quality, and pricing. For example, it's better to eat at the airport Novotel than at most tenants in the airport. Suvarnabhumi remains an unfinished project - even though at age 6 years its capacity has already been exceeded and strained. Would I recommend this airport? Maybe no, maybe yes. Personally, I often find better availability of long-haul connectivity to/from other airports in the region, thus often go there - sometimes making the short connecting hop to/from BKK by low cost carrier.



Bangkok Suvarnabhumi Airport customer review :  4 September 2012 by Anthony Sullivan    (Australia)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

I have been travelling in and out of this airport for many years now. Has greatly improved in regards of seating inside the international terminal. Customs and baggage retrieval very good both arriving and departing. Still somewhat lacking in terms of food inside the international section. Still though very much improved from initial opening. Hope they can keep up the improvements.



Bangkok Suvarnabhumi Airport customer review :  6 August 2012 by Davison Horst    (USA)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

This was my first time back through Suvarnabhumi in 3 years. The improvements are noticeable. It's still one of, if not, the largest airport in the world. The airport has an abundance of eating places and facilities, all of which are pretty good. It is a long distance from the plane to immigration. However, there are travelators for those that don't want to walk. Immigration is efficient and quick. Baggage claim is pretty straight forward. When departing it is a short distance to the check in desks and plenty of free luggage carts are available curbside. I found check in to be easy and efficient although there were 4 of us and 8 bags. Departure security was somewhat clumsy, but there are pleasant attendants. Departure lounges are spacious and comfortable especially since they replaced the hard plastic seats with cushioned seats. All in all I would say that this airport has come a long way, from when it first opened, and it is now one of the better airports I've been through.



Bangkok Suvarnabhumi Airport customer review :  27 July 2012 by Federico Muscogiuri    (Spain)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Architecturally it is a beautiful airport and I should also remark that the direct train to the city is fast and cheap. However it is badly planned and poorly designed. As many have already remarked not only are the queues long and the walks endless but the gate design is illogical and the signage poor. Staff seem to resent working in this environment and most of them are unfriendly and unsmiling.



Bangkok Suvarnabhumi Airport customer review :  25 July 2012 by Farouk Mogheth    (Thailand)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

A quick trip for 2 weeks BKK-Prague-BKK. Check in was smooth as usual, especially when you are web- checked-in, otherwise expect a long line. Passport control is again different, there is an escalator to an upper floor where you go through security check first, once you go through you loop around and go down again to the ground floor to the new passport control (much smaller area than before which could cause trouble in rush hours). This would ensure that non passengers could see or reach the passport control area. The re-entry office is there again after several years and its a welcome. Passport control was OK but still not that quick, they have their average days and much worse days. Duty free and food is a joke and never use them. Simply overpriced and nothing special. Gates are barren grounds with nothing but grey around. Boarding is a so so experience but ample seating for all which can be a problem in other airports. Transportation is good.



Bangkok Suvarnabhumi Airport customer review :  23 July 2012 by O Johansen    (Norway)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Bangkok Suvarnabhumi Airport was meant to be one of the best in Asia. But as things have turned out it is one of the many middle class airports without a soul, and without any chance to beat the 4 and 5 star airports in the region. The airport is not that old, but it looks like it is very old! The main problem is the long walks for most transit passengers, and the huge crowds waiting to stamp their passport in front of the tired- looking immigration officers. I would also mention the horrible prices of anything you buy at the airport. Often double the price of buying the same item in Bangkok. Compared to Singapore and Hong Kong; Bangkok har a long way to go to present a 5 star airport.



Bangkok Suvarnabhumi Airport customer review :  23 July 2012 by S Morley    (China)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

For a newer airport it's amazing how poorly designed it is. I was shocked at the lack of thought put in to the layout. The automated check-in machines don't work. No power ports anywhere, it looks like they originally had them but they have all been removed. No free wifi, which even regional airports have nowadays. The line managers at passport control were busy chatting with each other and provided no direction at all. This resulted in lines moving at half speed. I literally cant think of a single good thing to say about this place other than I'm leaving it.



Bangkok Suvarnabhumi Airport customer review :  26 June 2012 by John Duffus    (Thailand)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

After all the reported delays at Immigration, starting early June BKK is now experiencing 4 months of aircraft delays. The Thai Airports Authority is closing each runway for 8 weeks for strengthening and resurfacing. Wide-body jets can only use one runway, whilst single aisle aircraft can take off from both, but only land on one. My Emirates flight from HKG was delayed 15 minutes on take-off whilst waiting for a landing slot, and then stacked twice prior to landing, ending up with another 30 minute delay. One United flight ex-NRT had to be diverted to Don Mueang when it became low on fuel. If Gatwick's single runway can be in the middle of an 8-month similar exercise and yet remain open for flights virtually throughout, what is really wrong with BKK's runways that requires them to be closed to most aircraft for such a lengthy period?



Bangkok Suvarnabhumi Airport customer review :  18 June 2012 by Mark Wilkins    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Flew in late May, flew out early June. As per other recent comments both the immigration has improved since my last visit, with only a handful of people queued at any booth - inbound this was at a peak period as well. My luggage appeared promptly on the inbound as well within 10 mins of clearing customs. I did notice the exchange rate was much poorer in the airport for some reason, which is something to be aware of. The main improvement that now needs to be looked at is the lack of good quality public area seating post immigration here.



Bangkok Suvarnabhumi Airport customer review :  15 June 2012 by N Sutherland    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

It seems like the airport are finally responding to the negative comments around some of the outrageous waiting times at Immigration over the past year. There seems consistently more Immigration Officers on duty now and the snake system for queuing is supervised properly. It's still not as good as the airport it replaced 5 years ago but it's acceptable.



Bangkok Suvarnabhumi Airport customer review :  8 June 2012 by P Nunn    (UK)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

In a year this has leapt forward, no standing in line for passport control on arrival, bags delivered quickly and out of the airport within 35 mins of leaving the plane. Still the usual amount of people approach you airside asking if you want a taxi when its a AOT limo service. Overall a good arrival experience. On departure, no lines at check-in as all Thai Airways desks looked open, passport control I had 2 people in line before me and would have been quick but one of them had lost their departure card. Security lines were longer but nothing huge. My one big gripe with this airport is the shopping, there is a great range of shops - but - they are very expensive and one shop can blend into another and you do not know you have crossed into another shop. Good food selection. Walk to some gates can be longer than you think.



Bangkok Suvarnabhumi Airport customer review :  7 June 2012 by B Walberer    (USA)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

BKK airport is basically an overpriced shopping mall with attached gates. The airport is functional and if you are lucky like me immigration can be quite fast (less then 5 min on the last few occasions). However, without access to a lounge you can't expect many amenities, only bare bones seating areas. Other modern airports in the region, such as SIN, KUL, HG, and ICN are way ahead of BKK in terms of customer amenities. Also, the distances within the airport, such as from your gate to immigration or transfer, can be quite long, up to 1 km! Overall, a 3 star airport, best avoided for long transfers but ok for arrivals and departures.



Bangkok Suvarnabhumi Airport customer review :  5 June 2012 by E Koller    (Switzerland)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Airport has certainly improved in many areas: Immigration now faster and better organised, even staff friendlier. Security centralised and faster, better organised. Toilets clean and restaurants fairly priced and ok. Only the huge amount of so called duty-free shops are overpriced.





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