Bangkok Suvarnabhumi Airport Passenger Reviews and Customer opinions

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It is not just the queuing which has improved but the attitude of immigration staff. The Duty free is grossly overpriced, restaurants are ok. Toilet facilities are fine.

There are serious problems with huge delays at Immigration both directions. I shuffled and staggered in an arrivals 'mob' for 2 hours. One poor lady just in front of me reached the Immigration counter and was sent away (to the end) because she had not held onto to her Boarding Pass from the flight she just arrived on. By the way, I didn't have mine either but was in the next line and not asked. Thailand is called the Land of Smiles but not at the airport!

The worst feature by far is the ridiculous transfer counter system which the airlines and counters split at either ends of the airport, meaning 850m walks between them. The airport is dreary grey with unfinished decor, pipes and electric's showing on the ceilings in arrivals. It's 'H' shape means walking 900m+ from one end to the other if transferring. If you're upstairs in the eating / departure area it's very hot as the sun comes in through the glass roof. Recently the passport control waiting has been exceptionally long, maybe due to work being carried out. The best feature is the fast sky train into the centre of the city at Phaya Thai station (but beware the one that terminates at Makassan station as you have to walk a long way).

Immigration lines have been out of control for almost a year now. Expect to queue for 2 hours, unless you are lucky. Add to this long corridors to reach the gate, and few seating areas (everywhere it is crammed with overpriced "Duty Free" shops - charging about 30% more than Bangkok High street - and you have a contender for "worst airport in SEA".

Flew for a quick getaway to Seoul, Korea and then back to BKK. Passport control issue depends on when your flight is. Certain bottle neck rush hours (3-4pm and 8-9pm) are the worst and passengers line up out of the immigration area to the check-in counters. The snake system was finally introduced at arrivals and passed very quickly in 20min. Individual passport processing time is still long though. Duty free isn't really duty free at all, food is too expensive and free airport wifi never works. Staff try to smile as much as they can but unable to help other than giving directions, anything more complicated and you're on your own.

Was in transit Good parts - picked up from tarmac to First Class lounge, with private van, then buggy inside the terminal. Lounge spacious, adequate food, wifi, bathing facilities. 1 hour full body massage was luxurious and effective. Bad parts - although flight connected to aerobridge, we then had to walk down to the tarmac! Inexcusable for a new airport. Walk to departure gate had several escalator up/down and one stairs down, although a ramp is provided.

Arrived last night around 00.20 on a full A380. After all the stinging criticism of the Departures Immigration problems, when I departed 2 weeks ago I discovered these have been partly solved with more staff and the introduction of a snake queue system. So, having seen that this works, why is it that the management of this airport still insist on no snake system at Arrivals? Worst of all last night was the almost complete absence of public taxis at 01.00 am. The queue for these snaked right back into the building. Trying then to get back up to Arrivals level to take one of the notoriously expensive Airport Limousine Taxis, I discovered that despite an abundance of escalators and moving walkways, you can not get back up! Either they are deliberately switched off, or there is a guard on duty who will not permit you to access them! There are also lifts, but even these will not permit access to the Arrivals level! What on earth is the purpose of expensive limousine taxis if passengers can not get access to them! I go in and out of this airport a couple of dozen times a year, and the continual difficulties passengers are subjected are sadly farcical!

Disappointing and slow check-in process. Long queues and only 3-4 counters open with too many people doing nothing. Immigration and security very smooth on the other hand. Air conditioning didn't seem to work everywhere in the departure hall, some areas were very warm. Toilets are not very clean and fairly old. Good shopping, no problems in that department.

Visited twice in the last week. First time arrived at 8pm on a Fri night, the queue was relatively short and took 15 minutes. Queues departing were short and painless. Came back on an early morning flight and whilst the queue was long, it took 20-30 minutes to pass through - very organized and well staffed at immigration. Departing the next day at 5.30am, the queue for check-in was horrendous - it took 45 minutes to check-in. I recommend online check-in when arriving for early morning flights. The queue for immigration was well maintained and orderly. However, baggage screening area is far too small for the crush of people.

This airport is a disgrace. Although passengers have been complaining of its poor services for years - nothing has been done. Overpriced food, passport control takes far too long and causes passengers to miss flights.

I recently spent 1.5 hours in the immigration queue going into Bangkok and my daughter who arrived from a different part of the world spent 2.5 hours. It was most unpleasant with people jostling and trying to jump the lines - there was no order to the procedure.

Departed at 09.15 on 22 March. Absolutely no queue at passport control - a very easy experience! Arrived at 23.00 on 16 March and took 30 minutes through immigration and 45 minutes in the taxi queue which was totally chaotic.

Allow plenty of time to go through passport control. It took us a very uncomfortable (and squashed) hour to get through a queue of only 20 metres - no seating or facilities once you pass the barrier. Queue jumping was most annoying. Probably the worst ever departing experience. Felt very sorry for those with children! Be prepared - take plenty of water and patience and go to the bathroom before you join the queues!

Yet another complaint about immigration queues. It took me 1 hour 22 minutes, seemingly shorter than some other reviewers, and the reason was that there were 4 booths open for the 200-300 people in front of me. I'd rank such disorganised airports as Sydney, Ho Chi Minh and Denpasar as better run than Bangkok.

All I can say is the immigration procedure is farcical. You can expect at least a 1 hour wait at best to clear immigration, the adverts say Thailand the land of smiles - noticeably lacking by officers who eventually seemingly begrudgingly stamp your passport allowing you to enter Thailand. Very unwelcoming start to your visit.

Immigration at this airport is a disgrace. It negates all other efforts of Thailand to welcome visitors. Queues are not managed, leading to selfish passengers barging in unfairly, frayed tempers, even risk of injury. Times at passport control can be up to three hours. This airport's immigration arrangements are a joke.

The main complaint is the incredible time you have to spend at immigration. Calculate at least one hour to wait. It might be difficult to find the end of the queue. It tends to spread quite far into the check-in area! Another problem are the long distances to reach the gates, especially when in transit. Expect at least a walk of more then one km. Shops are nothing special. Rest areas are non existent, except if you have access to any of the lounges.

Completely agree that the immigration queue for departures is the most horrible I've ever experienced. The problem simply worsened exponentially now as the airport is undergoing "renovations" - in short, the original VIP channel was shut down and they had to ration out the non VIP channels as the temporary VIP channels, making the already chaotic scene even worse. Yesterday I queued for 1.5 hours to get through immigration. It was impossible to find where the queue started and which queue led to which counter, there was hardly any staff to maintain the order. Security staff are poor mannered and sometimes can be very offensive. Once passing through security, things started to get better: the food selection was good and plenty of cafes and shops. The lack of free internet is disappointing. I think the airport needs to improve on the "soft items" like staff manners and enhancement of orders rather than hardware (except for the free wifi).