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Kota Kinabalu Airport Passenger Reviews and Kota Kinabalu Airport Traveller Reports
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KOTA KINABALU AIRPORT customer review : 1 June 2012 by Michael Lau (Australia) |
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Rating : 2/10 |  |
Queuing |  |
Cleanliness | |
Facilities |  |
Recommended |  |
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Arrived at the BKI low cost terminal from Taipei via AirAsia and took a cab that charged RM30 from the low
cost terminal to the main terminal (i.e. terminal 1) to catch MASwing domestic flight to SBW. To be fair, the
main terminal was far better than the low cost terminal as it was quieter and more spacious. The big lacking
of this terminal was that the air conditioning did not seem to function properly causing the whole airport to
be humid, hot and uncomfortable. The departure hall was almost empty with very limited choices of shops
and restaurants. My feeling was that this airport was simply under used and should definitely need more to-
and-fro flights. The other downside was that the announcement was barely heard and the poor command in
languages especially English language did not help at all. Would not recommend this airport for long transit
like mine.
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KOTA KINABALU AIRPORT review : 18 August 2009 : by Chris Macqueen
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Customer Rating : 4/5 |  |
KKIA has seen a lot of redevelopment lately, which is improving the airport considerably.
There two terminals located at opposite ends of the single runway: Terminal 1 for full fare
airlines and Terminal 2 for low cost. Terminal 1 is currently being redeveloped into a brand
new terminal. Departures, Arrivals and some of the gates are completed. The new building is
spacious and light, if a little grey and souless. Check-in, Immigration and Arrivals/Baggage
Reclaim processes all seem to work well without significant delays. Shopping is limited but
being expanded. Air-side there is free wi-fi at Starbucks but it is slow. Terminal 2 was
completed under 3 years ago as a purpose-built low cost terminal. The departure lounge is a
bit cramped and crowded during busy spells and catering is limited, but everything else seems
to work OK considering it is "no frills".
Kota Kinabalu Airport by Justin Burton
9 May 2006 Customer Rating : n/a
Arrived here first on a Air Asia flight at the end of March on the first
leg of a 7 week trip, Arrived at night and walked to the arrivals area,
no other flights in but it was really just one big room split in 2 one
side immigration the other baggage reclaim, and customs, all a bit
crazy, plus they seemed to want every other person to open up there bags
for inspection. Departing to Sandakan was a lot better, but this was due
to the fact it was a different terminal at the other side of the
airport, very swift check in by MAS a few shops around and covered walk
ways to the aircraft all in all very good. Returned back here 4 days
later for a Air Asia flight to Bangkok, other than this flight went from
the terminal at the other side of the airport, this took half an hour to
figure out, and no one not even Air Asia staff could tell you how to get
from one to another, there is no shuttle bus and it means a taxi out of
the airport via the out skirts of the city taking around 15mins. Lots
of flights delayed only room for one flight in departures so as a
number of flights were delayed it was like a cattle market, open sided
holding area next to taxi rank was the place we had to sit as did 400
other people, one small cafe next to the Air Asia office.
Kota Kinabalu Airport by Bill Jones
2 May 2006
Its like going back in a time machine entering BKI. Luggage is xrayed
before check in. Check in was very quick. We were dropped by the minibus
provided by the tour operator about an hour befor the flight. Had time
for a cup of tea. There are about 5 shops airside. Only problem we had
was 40 minutes sitting at the end of the runway waiting for the storm to
pass before taking off.
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