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Customer Review scoring : Biarritz Airport
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2 reviews

 



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Biarritz International Airport customer review :  7 November 2013 by Anthony Slade    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Chronic organisation when two planes arrived: it took almost an hour to get through passport control. On return the famous Gallic shrug came to the fore with no-one seemingly interested or caring about chaos and delays. Police attitude was unbelievable with their insistence of accompanying people visiting the toilets. The joy of flying into German and British airports!



Biarritz International Airport review by Brian Murphy

28 August 2006   Customer Rating : n/a

Recently flew to and from Roissy CDG to Biarritz International in the Basque country in south west France for the first time. The airport itself is small but there is a good bus service which will take you into the city centre pretty quickly. On arrival on the 13.00 HRS AF 7638 flight from CDG, this flight seemed to coincide with a number of other flights from the UK, which made the baggage arrivals area chaotic. In addition, the toilet facilities landside need some upgrading and definitely could do with the cleaners visiting there on a more frequent basis, especially mid-afternoon which seems to be the peak time for the airport. The rubbish bin in the gents toilet was overflowing when I was there, which left a poor initial impression! The airport does have an excellent tourism booth with very helpful staff however. In addition, from the airport, one can get onto the nearby motorway very quickly, and the care hire agencies also had very helpful staff at the airport (especially Europcar). On departing Biarritz back to Paris however, I discovered that the departures area has only one very small cafe, so passengers may not want to enter this area too quickly as the wait could be long and somewhat boring. In summary, the airport is convenient, but it falls well short of the new, fresher and modern design of nearby Pau airport, which is excellent.










 


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