Home Page

 

Birmingham Int'l Airport Passenger Reviews and Traveller Reports

  No Star Ranking applied

No Star Ranking Awarded

   
 

  Add your Birmingham Airport Review

  Birmingham Airport Star Ranking

 

 
Birmingham Airport
3.0 Star Rating: Fair
141 reviews

 



PAGE

1 2 3              
Bookmark and Share








BIRMINGHAM INTERNATIONAL AIRPORT customer review :  15 September 2014 by H Reese    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

This airport really is let down by it's baggage handlers. For the second time in as many months I've waited and waited for bag, with no information and no reasoning given. Yesterday, Monarch flight from Rome arrived at 13.20. Got through passport control to baggage hall at 13.40 and signs directed us to belt 7. Nothing happened for 10 minutes. then the belt started. No bags came out for several minutes, then 10 appeared. These ten went round and around with no one claiming them for another 10 minutes, before another 8 bags came out. Over 100 people standing staring at the same 18 bags going around and around for 45 mins before the rest appeared. There was no information, no one at the information counter. All of the bags were on the same flight. They all get unloaded on a big trailer. There can be no good reason for a handful to be delivered to the belt at a time. Either they are all there, or they aren't. While this was happening, 6 other flights, all of which landed after ours, received their luggage. The system does not work.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  7 September 2014 by N Maybanks    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Having used BHX as airport of choice for many business trips without hassle I was disappointed when landing on 1/9/14 that the airport was hugely understaffed from a baggage handling point of view (we were told just 3 staff for the whole terminal). To set the scene, landed at 00.30 from Ibiza (Monarch flight 10 mins early), into baggage claim 00.45 (2 young children in tow), 2am still no baggage. We're told over PA that due to staff shortages we can wait an unknown period of time for our bag or it will be couriered to us within 7 days. Like I said earlier we have 2 young children, it approx 2 am and our booked taxi is threatening to leave us for another booking. At this stage we left the airport thinking our luggage will be delivered in good faith as promised but no, due to the baggage handling debacle BHX called the next day for us to return to the airport (45 mins each way) to collect our luggage. After many emails we begrudgingly collected our luggage along with an hours wait.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  28 July 2014 by H Reese    (UK)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

For a small airport Birmingham is excellent. It has great transport links, good facilities, and check in and security has always been hassle free. Everything is easy to find and nothing is too far to walk to. What lets it down is the baggage handlers and ground staff. I travel through this airport a couple of times a year and every time have sat waiting on the plane for steps to arrive so we can get off, or for buses to take us to the terminal. Baggage delivery is the worst I've ever experienced. The most recent flight, we were waiting almost an hour after 3 bags came through, and then nothing for over 45 minutes!



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  9 July 2014 by Mike Robinson    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Arrived at the Air France check in after surprising my wife with a trip to Paris for our Pearl wedding anniversary. The good mood we were in soon evaporated after being confronted by the woman on the check in desk. The crime we had committed was not to use the self check system. The facial expressions she used were akin to someone chewing a wasp! With us both not being frequent fliers we thought we could go to her for help, to say her demeanour was hostile was understatement , I explained that we hadn't used the system before to a surly reply of "there's always a first time". Well this is the first and last time I will be using Birmingham Airport.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  24 June 2014 by R White    (UK)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

As a brum resident, I regularly use this airport for short flights to the continent. Most recently was back in April for a short flight to Hanover. The airport really needs to work with the train operators to get 24 hour train services put on, as for the number of early morning flights, the public transport provision to the airport is very poor. There were no real glaring issues with check-in, although whenever I've used the self check-in machines, they have frustrated the hell out of me! They simply don't work and I've had to use the desks as a result to get my boarding pass. The departures process is not too bad compared to other airports. My only gripe with this airport is that it's departure lounge is a bit of a joke. Its a bit claustrophobic and cluttered. I wouldn't really want to be stuck here for more than 2 hours.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  19 June 2014 by P Welsh    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

After a 2 hour delay by Flybe on Sat 31st May with no explanation, we were delayed getting off the plane for another 20 mins and then to round it all off nicely we had an 3/4 hour delay for baggage with no information about what was happening and not a soul in sight to ask. Returning on 16th June again with Flybe there was a delay in booking in baggage and I found the personnel very brusque, by the time I got through security I had to rush to the gate with no time to stop and browse if I'd wanted to. Birmingham airport really need to get their act together, in future I will travel to East Midlands.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  26 May 2014 by Shirley Norman    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Arriving at 1.18pm on Friday 23rd May - 10min or more wait for steps to be brought to the aircraft for us to get off the plane then over 1 hour wait for baggage to arrive in the baggage hall. No information and no one around to ask what was going on It seems Menzies do not know what they are doing. Will think twice about using BHX in future unless they get their act together.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  26 May 2014 by H Burden    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Friday 23 May horrendous problems on baggage claim from Malaga. Carousel 6 was allegedly selected and when we got there the hall was heaving. Passengers on flights from Frankfurt Rome and Brussels were still waiting for their luggage to arrive and some ha already been there over an hour and a half. We then waited for an hour, no officials could be found, baggage reclaim desk had not been told of the problem and they had requested the attendance of managers from BHX and the handling agent but no one appeared. No announcements were made until eventually we were told by a member of staff that the. Malaga luggage was coming in on another carousel in a different part of the building. Some people had taxis waiting and had to pay huge extra costs but were being stonewalled when they asked for some form of compensation. The whole situation was unacceptable And badly handled. This is not the first time I have had problems with baggage handling issues at BHX and serious lack of communication.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  22 May 2014 by George Barron    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

If you are flying to Corfu on a Friday morning with Thomson Airways arrive in plenty of time to do the check in. The problem we found was that the handling agent were unable to control the situation. At the same time to check in there is an Eastern Airways flight to New York and countless passengers were overweight in their baggage, the Agent allowed these pax to unpack their cases at the check in desk to get down to the allowed limit. We saw many people taking clothes out and then wearing extra shirts, jumpers, jackets etc, this took so long by these people in front of us. A complete failing by the Agent where the Supervisors and or Station Manager must have been sleeping. It wasn't funny to arrive in plenty time then experienced the situation to be the last two people to board our flight. You have been warned.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  12 May 2014 by P Collins    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Arrived back in Birmingham in the early hours of Sunday morning 11th April 2014 on a Thomson flight from Paphos. The walk from the aircraft to the airport custom control was horrendous, such a long distance and as I have walking difficulties this added to the problem. I was not offered assistance or told of how long the walk was going to be, which was very bad customer service. Surely when improvements to the airport are being made contingencies of walking stairways should have been considered.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  28 April 2014 by John Dearing    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

There was an unacceptable delay in delivering baggage from flight to terminal at Birmingham Airport on Sunday 20th April 2014. Flight BE 9012 from Geneva landed at Birmingham at 14.05, having made up 20 minutes after a delay in Geneva, but the baggage was not delivered to the baggage hall until 15.20, more than one hour after we disembarked from the aircraft. This was an absolutely unacceptable wait and certainly the longest I have endured in forty years of leisure and business flying around the world. Worringly, the personnel at the baggage enquires desk were unable to explain the reasons for the delay and suggested that this was a common occurrence on Sundays. The sound quality of 2-3 messages delivered on the PA system in the hall was inadequate to gain any sense of their meaning. There was only limited seating available.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  11 April 2014 by Giannicola Bonora    (Italy)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

As nobody has recently updated BHX reviews, I just want to say that the area of former Terminal 2 has been renewed at last. The disposed the old, worn out and smelly carpets on the floor and on the walls, and now there is a brand new wooden floor and anonymous but clean white wooden walls. The area still has minimal services compared to the main departures area but is less depressing than it was before and the dedicated duty-free area is adequate. Only one warning, throughout the main departures area you are lured to go to "gates 1-9 for food and drinks" but once you are there (the former terminal 2 area) you only find a cafeteria with coffee and sweet pastries (excellent, by the way). So if you are meant for a "serious" breakfast you are better off if you stop before going to your departure gate.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  9 April 2014 by D Judge    (UK)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

I have just returned from my first air travel following a debilitating stroke and was very apprehensive on a number of levels I was very impressed and greatly relieved by the care and attention I received. The check in staff and the disability support team could not have done more for me when l first arrived at the airport and when we landed back in the UK. I would like to thank them all for a very positive experience which has given me the confidence to consider air travel again.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  13 March 2014 by G Sparkes    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Only had to drop our bags off at check in on 26th February at 10am with Thomas Cook going to Fuerteventura. Easy? That's what we thought. 4 senior citizens off on a winters break. First problem. Miserable check-in woman. Second problem we were allowed 15 kg each hold luggage and 5 kg each cabin luggage, a total of 80 kg. We actually had 63 kg in total but the jobsworth at check in deemed that 3 cases had 1 kg too much and made us unpack a case and put 3 kg in to our one and only hand baggage. This made that case 2 kg overweight? This humiliation in front of a gigantic queue. We fly 3 times a year to the USA, always from Manchester. Now I remember why we fly from Manchester and not Birmingham. Pleasant, sensible, efficient staff. I am Birmingham born and bred but I am ashamed of Birmingham Airport. Never again.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  27 February 2014 by Stuart Ward    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Flight out 24/2, 07.10, back 26/2, 17.45. Both ways fairly uneventful, 7 minutes to get through security going out and coming back luggage arrived on the carousel after a 10 minute wait. So yes it was a good experience.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  30 January 2014 by Tim Ricketts    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

We recently flew from BHX very early in the morning so everything went smoothly. However the return to BHX went very smoothly until we got to the baggage hall. Our flybe flight got into the airport 40 minutes earlier than expected. I fly all over the world and have never experienced such an inefficient crew of baggage handlers. We must have waited 50 minutes for the bags to come through. This is not the first time, in fact it is every time I fly into BHX. Why do we have to put up with these baggage handlers. In Germany or other UK airports generally the bags are on the carousel when you enter the baggage hall. So why cannot BHX get there act together. I could fly into the MAN or EMA get my bags and drive the hour by the time BHX have the bags off the plane.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  23 January 2014 by John Spencer    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Easy to be trapped into paying way over the odds on the Drop Off Parking, staff in the terminal quite off hand and don't seem to recognise that passengers actually provide employment for them. Won't use this airport in future.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  17 January 2014 by G McLaughlin    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Power cut at the check-in so I went inside to assist my wife who was travelling alone so I was parked in the drop off. Unfortunately I was charged 17 because I stayed more than half an hour but still within an hour (because of the power cut). Inside the Terminal staff very sharp and put up an aggressive front when there was absolutely no need. I agree they have to stand up for themselves when passengers become abusive but everybody was patient and understanding but the staff still very abrupt! I live locally but will fly from London if I'm going abroad. Check in staff don't have any pleasant manners about them either, a standard that's certainly declined.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  8 January 2014 by Raymond Gorman    (Spain)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

I like Birmingham Airport as generally I have never had any problems when flying with any other airline but Ryanair. This time Jan 6th, check in did not call through about my disabled wife and we had problems getting to our plane, in fact we had been forgotten and we were the last one at a mad dash. Needs a moving stairway to planes urgently and I am absolutely disgusted with the 2 charge for trolleys. I have flown all round the world in my time and never had to charge for this service especially considering the price of the drinks and food in the airport may switch to East Midlands.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  25 December 2013 by D Soni    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I refuse to fly from Birmingham even though I live in the area, Terrible airport from start to finish, I think its extortionate when they charge for trolleys, Parking in the drop off zone is horrendous and again nothing short of a rip off, The duty free shops has be the worst in the UK, staff haven't got a clue about customer service, I recommend highly avoid whenever possible.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  1 October 2013 by J Bowen    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

We were flying to Heraklion from Birmingham on Sunday 15th September, upon arrival the check-in queue was horrendous, it took us nearly an hour and a half to get to the check in desk and only then as we were pulled out of the queue because our flight was about to board. After and hour and a half drive to get there cannot believe it took the same amount of time to check-in. No time to get breakfast, drink anything as the flight was boarding. Upon our return guess what it took over and hour from landing to get our luggage. What is the matter Birmingham, a tiny airport in Crete turns it round in a quarter of the time. This is the second time now this has happened at Birmingham, won't be going there again. They have all this fancy scanning at passport control and can't do a simple job like getting the luggage through. We had always chosen Birmingham over Bristol (when we live in Bristol) but not any more.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  25 September 2013 by J Prior    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Travelled through BHX to RHO on a Saturday recently. Check-in was efficient and polite. Had free fast-track security with lounge pass, which was great as only 5 people in front of us. Lounge will be reviewed separately. What really annoys me is there do not seem to be enough airbridges so there is a trek down lots of stairs to get to aircraft. Added to that is the walking distance to some of the gates, even younger passengers were out of breath. Why did BHX not install a moving walkway when building the International Pier. Same thing happened on return. Not connected to airbridge, parked close to arrivals door but then long trek to passport control. Thankfully lots of stairs avoided by using lifts but again, a moving walkway would have eased the problem. Same old problem with waiting time for baggage, although 3 flights had arrived around the same time it still took 45 minutes for our bags to appear.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  4 September 2013 by D Vernon    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Security queues would be shorter if they weren't making up their own rules about what can be in hand luggage and pulling over people for items OK in every other airport I've been through in the US and Europe.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  12 August 2013 by P Cairnduff    (UK)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

I was a bit gobsmacked when flying out on a Sunday afternoon when I saw the length of the security queue, which stretched right round the perimeter of the landside departures area, but extremely impressed by how well it was managed by cheerful and committed staff - only 25 minutes to get through - now that's efficiency at its best! The departure lounge is good in terms of the facilities it offers, but I always hate the lack of windows in this part of the airport - it's amazing when you head out to the boarding gates the difference made by the light from outside coming in! Feel the UK arrivals terminal could be better staffed - passengers should not have to wait for doors to be opened, but baggage claim is generally quick enough, car hire pick up is a short walk from the terminal and the location means you can be on several major motorways in minutes - so all in all a pretty good airport.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  6 August 2013 by Brian Steene    (Bahrain)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

This is the last time I shall fly to Birmingham. I will use Heathrow from now on. There can be no excuse for the length of time it takes to receive baggage at this airport. Toilets are a disgrace. This is utterly unacceptable in this day and age. And to charge for trolleys is the final nail in the coffin.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  5 August 2013 by Paul Drinkwater    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Security at BHX probably the longest wait for security checks in the world, has been like it for at least 18 months. Useless management, always give excuses, never try to rectify the major problem. Awful situation. they always say its a busy time of the day for flights! Get real its an airport what do you expect?



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  30 July 2013 by T Kenneth    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

The security queues are consistently some of the worse I have encountered, but now this seems to have spread to check-in too. Flybe, one of the biggest airlines in terms of routes from Birmingham, have introduced a chaotic "self-luggage weighing" system. It's the airport equivalent of self-scan tills at supermarkets where they constantly tell you to seek assistance and there is no-one free to assist. When we finally got assistance we were told we could not use the system as we were travelling with an infant (wrong, we had a child) and had to go to the back of the standard check-in queue! The check-in queue was full of people like us, who had already checked in and just needed to drop bags, but were no doubt unwilling or unable to take a chance on the self weighing option. Tempers were fraying all over as people weren't clear which queue to join.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  25 June 2013 by D Jones    (Spain)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Credit where credit is due. I have often criticised this airport for the appalling queues for immigration and security checks and also luggage delivery waiting times. However, I arrived there on a Friday in April and the passport control queue was fairly quick (Emirates landed after us), and I prepared for the long wait for luggage to appear. On this occasion the luggage appeared in about 10 minutes, that must be a record for BHX. Perhaps they have taken on board the countless critical remarks and are now heading in the right direction.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  22 June 2013 by Z H Myklebust    (South Africa)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

I recently arrived at BHX knowing that the baggage trolleys come at a price which I was not prepared to pay. I am a small person but somehow managed my 52 kgs of luggage on my own! The priority baggage handling of Business class was a huge bonus, as I recall my baggage collection in Economy taking far too long last year. My cup of coffee at BHX departure cost me 2.50. I was very fortunate to get Express check in, which greatly reduced the Security queuing time. I am unsure whether to recommend this airport, in view of cost factors.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  21 June 2013 by Sarah Bennett    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Please make sure you are aware it costs 1 to just drop off passengers and for 25 minutes to pick up passengers is a staggering 7. Not impressed with the conditions of the toilets. Trolleys are 1 to use. Trolley staff rude and unhelpful. A rip off airport, make sure you have a spare 20 just to walk out of the building! Final note bring food, all food is over priced.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  13 May 2013 by Jonathan Ryan    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

I have travelled through many airports around the world. While I accept that the management is focused on profit maximisation at the expense of customer satisfaction, I do wonder why they are unable to get even the basics right - ie the toilets. The gents toilets are without doubt some of the dirtiest and smelliest airport facilities that I have encountered. (Only one airport in Africa (in Angola) and another in a certain Middle Eastern country compare with the BHX experience). Let us hope that the disillusioned management one day come to their senses, as BHX does have the potential to be a proper international airport. For the moment though, its management are very successful in portraying it as a regional second rate hub through which many people have no choice but to pass.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  15 April 2013 by Richard Ormson    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Over an hour to get through security on 8th April - that's enough to put me off ever using this airport again. Having only two security lanes open at peak time is completely ridiculous. There were plenty of staff around to manage the queue, but if half of them had been put to running the scanners there wouldn't have been a queue that needed managing. If you ever do make it to the departure lounge there is a good range of shops and places to eat. They were almost completely empty when I got there (presumably everyone was spending so long waiting for security they then had to go straight to their planes).



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  22 January 2013 by Kevin Tunnicliffe    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Returning to BHX on 19th January having been diverted to Glasgow the previous evening we were whisked through immigration, having undergone this process at Glasgow the night before. Baggage was extremely slow coming off the belt, the first pieces almost 50 minutes after disembarking the plane. Going through customs we were surprised and more than a little annoyed to see passengers stopped and made to produce passports and undergo scrutiny even though we had all cleared customs in Glasgow. Pretty disgusted at this abuse of power.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  14 January 2013 by Kevin Tunnicliffe    (UK)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Quick passage through security today, which makes a nice change. Duty free boasting 40% sale but frankly the prices seemed no different.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  19 December 2012 by John Lofthouse    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I live in Birmingham and have used the airport on dozens of occasions and I have come to loathe it intensely to the point now where I happily travel 45 mins to East Midlands rather than 20 mins to Birmingham. I travel a lot around Europe and the occasional long haul and I can honestly say that Birmingham is one, if not the, worst airport I have ever had to suffer. The baggage handling is appalling, the security staff are borderline rude and utterly obstructive and the worst of all is the endless queues through immigration on returning from any non-EU country. I am not exaggerating when I say I have never managed less than a 20 minute wait to get through immigration and it's particularly galling when each time only 5 desks out of the ten available are ever manned, with a queue going way beyond even the endless snake.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  21 September 2012 by J Prior    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Used BHX during past 2 weeks and wish there was some continuity at security. Despite having used the same plastic bag for a number of recent flights, it was suddenly too big. When I was given the smaller regulation one, all I did was fold over top of mine and put it into smaller one. Thankful I wasn't sent back to machine to purchase the "proper" bags as queue through security was horrendous. Majority of security staff are very helpful. Baggage handling still poor, waited over 40 minutes before first bag appeared and flight arrival info not cleared from baggage hall screens when it's obvious all the bags have been collected. If you've got 5-6 flights all arriving between 2300-2330 then it's sensible to have enough baggage handlers to cope.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  15 August 2012 by Kevin Tunnicliffe    (UK)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

The experiences of departing and arriving at Birmingham were quite different. Departing was a bit of a nightmare. Even with fast track the queues were slow and security staff picky and pedantic. Belt, shoes and so forth removed, they seemed to be checking almost all hand luggage which slowed the security process down considerably. We were told this was so that this was so the process looked fair and they could not be accused of picking on certain profile groups and subjects. Snaking through the expensive "Duty Free" area is a pain as it prolongs the journey through to departures. On the other hand, we landed about 40 minutes behind schedule but the e-gates were empty and we were through in seconds, (lines for the traditional passport control were pretty full). Baggage on the carousel within a couple of minutes and we were on the road about 35 minutes after landing, which is pretty good by any standards. My scoring is an average of the low score for departures and an excellent score for arrivals.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  6 August 2012 by J Peart    (Finland)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Overall good experience. However having to pay for luggage trolleys and bags for holding liquids is just over the top. The route from security check funnels passengers through the middle of a duty free shop. In my opinion the airport owners are just trying their hardest to squeeze every last penny out of the users of the facility.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  1 August 2012 by J Orme    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

I wish other travellers would just think about what they bring in to security! I travel thorough Birmingham every three weeks and I have to wait in Security because others have over sized liquids in their bags. Or the I follow the passenger through the metal detector who forgets to take their phone out of their pocket and says sorry! It is too late, the queue has built up by then. I like the airport, the service and the shops. It is passengers who cause most of the queues.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  27 July 2012 by Chris O'Hanlon    (UK)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Another easy departure and arrival at BHX. Got dropped at the railway station and there was no queue at check in. Only slight gripe is that even though BHX operates as one terminal, the Flybe / Air France check in desks are still located in the Eurohub building, which is separate from the rest of the check in facilities and involved a fair walk past the Arrivals area. On the plus side, you can access the new security area from either side of the check in area, and the queue from the old Eurohub building is definitely shorter. Departure lounge has a reasonable selection of High Street outlets and some decent restaurants. On arrival I was through immigration and at the railway station within 10 minutes of landing.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  17 July 2012 by G Bunn    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Last time I arrived the queue for passport control filled the hall and passengers were sent down in batches from the upper level. The escalator was turned off leaving only the stairs in use. It took almost one hour to get to the desk. BHX was a good airport but I wouldn't recommend it to my worst enemy.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  14 July 2012 by Linda Peplow    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Worst airport in the world for seating before going through to departure. Not everyone can arrive just before check in and I don't see why I should have to constantly buy coffee just to sit. I didn't find any other seats before going through to departures.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  11 June 2012 by Chris O'Hanlon    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

I always find BHX a breeze. Large check-in area and the new security area is much improved on the old one. Maybe I have been lucky with queues but I've never had to wait more than about 15 minutes to get through security. Once through there is a good choice of bars and shops and the new International Pier offers a great view of the apron with loads of seating. On return the new immigration booths assist with the queues, particularly for UK passport holders and on my last two occasions I have been out of the airport within 20 minutes of landing. I agree with the comments on the charges for the drop off area, so now I always get dropped off at Birmingham Int'l railway station, which is free for 20 minutes, and take the Maglev train to the terminal.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  8 June 2012 by R Hale    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

BHX used to be a superb airport to fly to and from. Not any more. On the way out to Dalaman, we were caught in a quite ridiculous queue for security which looped from the escalator, right the way round the first floor shopping area and then along the passage way, eventually, and after a few more loops into the security area. So despite arriving 2 hours before departure, we had limited time in the departure lounge before our flight was called. On return at about 23.25 a week later, I was kept waiting about 45 minutes for our luggage. I then had an unpleasant walk in the rain to the far side of the long stay car park, as the shuttle bus service becomes almost non-existent by late evening and is totally inadequate when several flights arrive at the same time. I then had to return to the drop off car park to pick up some luggage and passengers; I was there for a little over 10 minutes - enough to for the parking charge to click up from 1 to 2. BHX - if you are going to accept several flights together late in the evening - please retain enough staff to cope. A couple of years ago I would have been pleased to give a total satisfaction score of 9 or 10 for this airport.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  5 June 2012 by R Waller    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

The airport is clearly focusing on short term financial performance at the expense of passenger experience. As has been mentioned elsewhere the cost of changing currency through Amex and the drop off charges are ridiculous and they even seem to have stopped picking up litter to save money.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  5 June 2012 by William Cannon    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Queuing times for security would be considerably decreased if passengers fully complied with the security procedure. Instead many passengers totally disregard the procedure and this results in their bag being pulled over for search. This not only delays them, but also other passengers in the queue behind them.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  19 May 2012 by J Prior    (UK)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

My boss travelled BHX-GLA-BHX 15/16 May. On his return to BHX it was 20 minutes before he left the aircraft and a further 35 minutes waiting for baggage. There was no-one to operate the airbridge, then Menzies Handling employee had to get a code to open door into baggage hall. After 15 minutes standing at non-moving conveyor belt, request was made for information on whereabouts of baggage. Eventually it started to appear after 35 minutes of waiting. Reason for delay was - we've had a lot of planes arriving. It's barely a month into the holiday season and already we have the familiar problem at Birmingham which seems to be their ability to cope with baggage delivery. My boss was not impressed!



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  24 April 2012 by Ian Arnold    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

2 points to raise, firstly BHX now uses American Express for bureau de change and I find them prohibitively expensive. Secondly, on flights arriving late at night the airport authorities insist on using remote stands and bussing people to the main terminal which adds and extra half hour to getting out of the airport. This is the 4th time I have landed there late at night using different airlines and every time its a remote stand and a bus!



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  23 April 2012 by M Carter    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Unfortunately I have to use Birmingham Airport to fly to the Channel Islands to visit my family. I nearly always find the security staff are the worst in the world. If possible I travel from Heathrow. On 12th April, I had intended to be at the airport an hour before departure but due to late arrival of a train I only just made it 30 minutes before my flight was due to leave. I was told I should have been there 2 hours before departure - I have never had to for the Channel Islands and I have in my procession a print out saying 30 mins before departure. They emptied my bag all over the place then stuffed everything back in. An extremely nice lady helped me to calm down and I was offered a voucher for a drink onboard. Very bad security staff here and I am 70yrs old - horrible experience.



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  16 April 2012 by J Kirby    (UK)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

Travelling out from airport was ok although object to drop off parking charges made for such a short period of time (1 for 10 mins) which isn't long enough. Makes it a very rushed start to any holiday. Return experience was even worse. Don't the staff check when flights are due in? We returned on a daily flight from Dubai but there were no trolleys at the pay station. There seems to be an air of indifference to the needs of the traveller and an unfortunate end to an otherwise wonderful holiday. Come on Birmingham stop being so money grabbing and start to think about your customer service. The two don't match!



BIRMINGHAM INTERNATIONAL AIRPORT customer review :  12 April 2012 by Ann Salmon    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Went to Lanzarote on the 1st April from Birmingham, everything fine except for the security part which was a nightmare. Queues were huge. Two girls in front had a bottle of pop which obviously couldn't go through, the first bloke told them it couldn't, the woman on the x-ray machine said it could and then surprise surprise their belongings were rejected. The bloke at the end then proceeded to spend 10 minutes explaining that they couldn't take it through and then walked the entire length of the hall to tip it out and give them back the empty bottle! It took us 35 minutes to get through. The joke being that there is a sign as you queue telling everyone how much better the new security arrangements are.





PAGE

1 2 3                
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 





top

back to top

Birmingham Airport Reviews and Birmingham Airport Passenger Opinions about Birmingham International Airport



| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2012  Copyright Skytrax