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Belfast City Airport
2.5 Star Rating: Fair
51 reviews

 



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BELFAST CITY AIRPORT customer review :  15 August 2014 by Stephen Johnson    (UK)

Rating : 0/10

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Recommended

This airport is disgraceful. The G4S staff getting you through security have to be the worst i have experienced in my worldwide travels. What they don't seem to understand is they are not providing a good service and visitors to Belfast get a terrible impression of what little the city has to offer. They need to have a good look at this airport as I and many friends prefer to travel to Dublin. Now that is an airport!



BELFAST CITY AIRPORT customer review :  4 July 2014 by Ken Gibson    (UK)

Rating : 4/10

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Recommended

Departed to LHR late afternoon on 24 May and returned mid morning on 8 June. Check in and security fine - no delays but maybe that time on a Saturday is slack. Seats in the departure area dirty and litter lying about. the "gate" area, literally a covered walkway with no seats, is depressing - reminded me of BHD 25 years ago. On return, luggage collection very slow for a 40% full flight and baggage area has a well worn appearance about it. Toilets in that area clearly had not been cleaned for some time. Would only recommend if no alternative.



BELFAST CITY AIRPORT customer review :  30 May 2014 by S Y Chew    (UK)

Rating : 2/10

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Recommended

I went through the security check yesterday on 28th May 2014, about 7.15pm. The staff who was responsible on telling all passengers to put their liquids bag and coat on the tray was very rude. He was ordering us all "Go get a tray" "Put it on a tray" "Go out and check your bag in" "You go away". No eye contact at all. Even if we had not done it right but please be polite. Also the flight was delayed. Coffee shops rushed to shut by 8pm and they switched the lights off when there were still customers seating on 1/3 of their tables. They did not come over to table by table to inform us that they were closing. If they had told us, we could had finished our food quickly and left the cafe. Unfriendly staff. We were all shocked and unhappy with the experience in Belfast City Airport.



BELFAST CITY AIRPORT customer review :  22 May 2014 by Frances Knowles    (UK)

Rating : 10/10

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Recommended

I flew from Belfast City airport to Leeds Bradford with my elderly Mum, who is 94 . All I can say was from leaving Belfast on 15th May, and coming back from Leeds Bradford on the 21st May was super. All the staff from wheelchair assisted, floor staff, greeting staff, check in and cabin crew were helpful and pleasant . Many thanks to you all my journey was made so much easier with your help, especially caring for my Mum.



BELFAST CITY AIRPORT customer review :  20 December 2013 by G Colburn    (UK)

Rating : 8/10

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Recommended

Snazzy little airport, only five minutes on the bus from the city and inexpensive too. The usual array of shops and a bar called Bushmills are more than adequate for an airport of this size. A minor gripe was the walk down to the boarding gate, a bit of a trek along a dark and dingy corridor with the wind howling in your ears. Boarding was speedy and the staff were excellent, if only other airports would follow this example. A credit to the city of Belfast.



BELFAST CITY AIRPORT customer review :  1 October 2013 by K Alexander    (UK)

Rating : 3/10

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Recommended

A very poor first impression when arriving. Passengers are faced with a long walk down a dark and dingy corridor. The carpet tiles appear to be water stained - leaks from the roof perhaps? No air bridges here - you are exposed to the elements when boarding or disembarking. The seats in the main terminal are looking very tired - many have rips on the cushions and are well worn. On departure, security would not accept my online boarding pass and I had to return to the check in desk to obtain a regular one. They said it was because the airline had changed the flight number! The airline stated that security hadn't updated their system - Poor service indeed.



BELFAST CITY AIRPORT customer review :  2 September 2013 by A Magowan    (UK)

Rating : 5/10

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Recommended

Nothing has really changed since I was last here except all the eateries etc are now located upstairs. Security was pretty slow with only one lane open but when a queue started to form they opened another lane however only had one metal detector running which led to the inevitable bottleneck! Had a reasonable lunch in the bush mills bar with a light lunch for two coming to just under 20. As with all airports these days there is an acute lack of seating upstairs, most of the seats seem to be within the 'harvest market' restaurant. Seriously about 3/4 of the seating upstairs is located within one of the eateries with just a small handful of 'free' seats. Overall not a bad experience although with the lack of seats and toilets I wouldn't like to be here when it is busy!



BELFAST CITY AIRPORT customer review :  23 August 2013 by G Scallon    (UK)

Rating : 7/10

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Recommended

On arriving at the airport I was quite surprised to be met with very little seating, very pleasant staff, very short queue at security, which is great, but unfortunately as a family of four, decided to have some breakfast at the Harvest Market restaurant which turned out to be dreadful, English breakfast was inedible and overpriced.



BELFAST CITY AIRPORT customer review :  12 August 2013 by P Cairnduff    (UK)

Rating : 7/10

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Recommended

Have only flown out of the renovated terminal twice, but think it's a great improvement on what we had before, particularly with the departure lounge moving upstairs, allowing some great views of the airfield. My one issue is that between only a few screens and the inaudible PA, it's hard to know when exactly your flight's boarding - a screen in the eating area would be extremely helpful, so you can relax there instead of having to get up and constantly check.



BELFAST CITY AIRPORT customer review :  18 March 2013 by Tony McLaughlin    (UK)

Rating : 8/10

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Recommended

This airport is growing on me. The baggage reclaim area has now been expanded to 2 halls, as opposed to two belts in one hall before. I had hand luggage, so I don't know if the delivery of luggage from plane to belt has improved. I always recall it being quite slow.



BELFAST CITY AIRPORT customer review :  6 August 2012 by J Henson    (UK)

Rating : 8/10

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Recommended

Used Belfast City Airport on Sunday 5 August - first of all, the bus service from the city centre to Belfast City Airport is very good. It took less than 20 minutes to travel from the Europa Bus Centre to being dropped outside the terminal building. The bus was clean, near empty and the ticket only cost 2.20. On arrival, the airport seemed very clean and was quiet. The terminal was also full of natural light which I thought was quite impressive. I was through security in less than 5 minutes as there was hardly any queues. Agree with previous comments that there is a lack of non-restaurant related seating and the retail offering while decent for an airport of this size is fairly intrusive.



BELFAST CITY AIRPORT customer review :  11 June 2012 by C Greene    (UK)

Rating : 3/10

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Recommended

Despite spending millions on a new departure lounge I was horrified to see how limited seating was, approximately 200 seats, 1/3 of which are hidden to the rear without any view. What is also obvious is the massive increase in retail shopping which takes approximately 75% of the available space. Further, almost all retail units were displaying merchandise within the concourse and outside their shop curtilage. This impedes access, reduces floor space and is a potential hazard during evacuation. It should be banned. Principally this an airport, not a retail park, so has profit greed got the better of comfort and safety? On a brighter note I would say the Market Harvest and O’Brien’s restaurants do offer a good, reasonably priced selection of food and beverages, however, don't be surprised if you can't get a seat after paying for your food as the take-up of none paying customers is large. It's a real shame that profit greed comes before passenger comfort and safety and they boast the improvements are for our comfort!



BELFAST CITY AIRPORT customer review :  7 June 2012 by Alastair Finch    (UK)

Rating : 8/10

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Recommended

New facilities much better than old one, check-in facilities good and fair selection of shops, seating good and overall a pleasant experience.



BELFAST CITY AIRPORT customer review :  29 August 2011 by Sam McFarlane   (UK)

Customer Rating :  2/5

2 Star Rating   

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It was once a great friendly local airport to fly from but how things have changed, yes the airport is modern, looks clean with fresh new security that looks like it works well and fast. Airside there are very few seats, once you walk past the shops and restaurants the main seating area is cramped and horrible. Very over priced so buy before the airport.


BELFAST CITY AIRPORT customer review :  16 August 2011 by G McNab   (UK)

Customer Rating :  3/5

3 Star Rating   

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Security zone seems much improved. Catching a midday flight I was through and into the departure zone in a flash. One aspect of BHD's operation I hate is the miserly way they sting you for things which are free at other airports. Want to weight you luggage to check the weight? Pop it onto the scales and then insert 2. Plastic bags for liquids, pop a 1 into a slot and you can get some. Contrast this with a major airport like Gatwick where there are free scales all over the place and free plastic bags at all the security zones before going into departures.


BELFAST CITY AIRPORT customer review :  16 August 2011 by C O'Neill   (UK)

Customer Rating :  5/5

5 Star Rating   

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First time in BHD in a few years. Flew from and returned to the airport on a domestic flight. Security wasn't too bad. Duties were dispensed efficiently enough on a Sunday evening. Although as usual a little more smile and basic customer service wouldn't go amiss they were a far cry from the surly folks of the international airport. Once airside I was impressed by the improvements. What was once a small airport is now a small airport that feels a good deal bigger with facilities that punch above the weight of its small stature. Only problem is that from departures all flight board first through doors A, B or C and then on to the gate number. This meant that 2 flights were allocated the same door and as such there was very little time between the previous flight clearing the door and mine boarding.


BELFAST CITY AIRPORT customer review :  17 April 2011 by K Hughes   (UK)

Customer Rating :  2/5

2 Star Rating   

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I unfortunately have to use this airport every week and really wish I didn't. Its facilities are limited and expensive, the toilets are often dirty and there isn't enough seating in departures. The departures gates downstairs are dark, cramped and freezing, with almost no seating. There is only 1 airbridge, which is rarely used so with Belfast's weather you frequently get cold & wet getting on/off planes. Security is slow and staff are inconsistent in applying search rules - they're not always very polite either.


BELFAST CITY AIRPORT customer review :  26 February 2011 by Tony McLaughlin   (UK)

Customer Rating :  3/5

3 Star Rating   

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I use this airport a lot - the only thing that doesn't change is the delay of up to 25 minutes for bags to arrive in hall. I only use LHR-BHD route, so don't know what it's like for other routes. The airport has been redesigned, security hall is bigger, which is a major plus, and the departure area is now upstairs. I don't think this area is much bigger than before, and there seems to be less seating. Great view of apron and runway.


BELFAST CITY AIRPORT customer review :  20 August 2010 by C O'Neill   (UK)

Customer Rating :  4/5

4 Star Rating   

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A nice clean and relatively simple airport. Due to it being a small regional facility it is very easy to navigate around. Put in its simplest format, you've got the entrance hall, departures lounge and arrivals/baggage, so essentially 3 large halls, all directly connected. Unlike the International airport (Aldergrove) it has a few skyways to allow you to walk to the plane without exposure to the elements. The range of shops is good to (for the airport size). It is clean and bright and allows you to see the aircraft take off and land, which is something I enjoy, and something that Belfast International now deprives you of. A small personal preference maybe but I like to see out at the planes in an airport!


BELFAST CITY AIRPORT customer review :  8 June 2010 by James Short   (UK)

Customer Rating :  4/5

4 Star Rating   

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Arrived on BMI, airbridge from aircraft into terminal. Wait for baggage approx 10mins. Small reclaim area with just two belts. Car hire from desk and short walk to car park. Return fast check-in and through security quickly. Departure area having work done, so seating mostly occupied. Toilets clean.


BELFAST CITY AIRPORT customer review :  28 May 2010 by Michael Davies   (UK)

Customer Rating :  5/5

5 Star Rating   

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Second visit within a week. I arrived at the airport 2.5 hours before my flight, so once I checked in I caught the express bus number 600 to the City centre. 3 return, takes about 15 minutes. The city centre bus station is near the Europa hotel, and there are a good few pubs in the vicinity so I had a nice lunch. Better than the facilities at the airport, and more civilised. Bus leaves every 20 minutes and I was back at the airport in plenty of time for the flight. Its easy to do if you have some time to kill. Mid-afternoon flight, plenty of people there but the departure lounge never seemed crowded.


BELFAST CITY AIRPORT customer review :  25 May 2010 by Michael Davies   (UK)

Customer Rating :  5/5

5 Star Rating   

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Departed at 08.30 on a saturday morning. No queues at FlyBe check in - the self service machine seemed simple enough to operate. A little queue for security - staff very pleasant. I was taken to one side to have my phone examined and the agent was very friendly. Departure lounge upstairs. Nice views over the runway from the restaurant. Had a full Irish breakfast - 10, and perfectly fine. Service a bit slow and I guess this could be a problem with more people around. There was plenty of seating for everyone at the opposite end of the lounge - more than there used to be when it was downstairs. It didnt seem busy although there were a lot of flights departing around the same time.


BELFAST CITY AIRPORT customer review :  14 May 2010 by G Boisvert   (USA)

Customer Rating :  4/5

4 Star Rating   

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Don't try arriving by train unless you have a cell phone. The route from the station to the terminal goes across the airfield, so you have to take a free shuttle; however, the shuttle only comes if you can summon it. Although they provide a phone to call the shuttle, it doesn't work - the alternative is to call the Security office and ask them to send the shuttle. It was a minor annoyance, but as I was already late for my flight it was an unhelpful one - they could just have a shuttle meet every train. Otherwise, I can't really complain about this airport - I actually found security to be pretty quick, and most of the staff seemed friendly enough.


BELFAST CITY AIRPORT customer review :  1 April 2010 by D Petersen   (UK)

Customer Rating :  2/5

2 Star Rating   

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Travelled through this airport again 30/31 March. Ticket barriers unable to accept credit cards. Wrong gate on information board. Wrong gate albeit a different wrong gate given at the departure lounge. Upon return the ticket barrier refused to accept the ticket (23 pounds for an overnight stop in the long term park) intercom for assistance engaged/busy. No shuttle bus seen. It doesn't get any better.


BELFAST CITY AIRPORT customer review :  27 February 2010 by Derek Adams   (UK)

Customer Rating :  2/5

2 Star Rating   

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Recent air-side expansion has added about 60% more retail space yet there appears to be an amazing lack of seating. Clearly the management consider shopping is a better air-side experience for passengers that sitting! The "expanded security area" sees the addition of 1 additional x-ray machine (now 4) with two shut down as before. Despite the new more spacious security area not an ounce of pleasantry from security staff could be heard. Seems they have had total transplants of both charisma and common manners. A pleasant "good morning" from myself was greeted with a surly "take off belt and shoes". Not a "please" or "thank you" to be heard. Toilets in the arrivals hall are drastically in need of a total upgrade and are reminiscent of a remote third world airport. What a pity as BHD once a pleasant rapidly traversed facility seemingly has totally lost direction with management seemingly out of touch with the comfort needs of the modern air traveller. As we all know a smile, "please" or "thank you" costs nothing.


BELFAST CITY AIRPORT customer review :  24 January 2010 by D Petersen   (UK)

Customer Rating :  3/5

3 Star Rating   

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I was impressed by the newness but mystified by the lack of seating. I wonder how it will fare if there happen to be delays or extra services attracted to it. The walk to the car park in the rain was long and cold and there was no shuttle bus to be seen. The exit from the car park was hampered by two of the three ticket machines being out of service. I remain to be convinced it could cope with its ambitious expansion plans.


BELFAST CITY AIRPORT customer review :  23 January 2010 by G Jardin   (UK)

Customer Rating :  4/5

4 Star Rating   

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This was my first time through the new BHD terminal and I was quite impressed. Security queues even at a busy time seemed fine. Airside is much better than before with an imaginative design, plenty of seats and a view over the runway. Better than I had expected.


BELFAST CITY AIRPORT customer review :  30 December 2009 by Paul Casey   (UK)

Customer Rating :  3/5

3 Star Rating   

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Very mixed experience at this airport recently. Pros - transit time from aircraft to exit and vice versa is excellent compared to DUB, for example. Cons - unacceptable wait times at security checkpoint. Surly, unhelpful staff. Dirty, smelly toilets. Very limited food and drink options landside, better airside but many closed! Having to wait at gate for boarding to commence in sub zero temperatures for nearly 50 mins. This place has the potential to do much better - look at London City Airport if you want a model for improvement!


BELFAST CITY AIRPORT customer review :  11 December 2009 by J Davey   (UK)

Customer Rating :  3/5

3 Star Rating   

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The lacks space. If you are arriving from the UK you fly through like a breeze. It took me 5 minutes to get to the bus from the plane. (No lugage) Security times are dreadful. Once airside, its hard to find a seat, and at peak times hard to hear the announcements. Its not a very nice experience flying through BHD. If there were fewer flights BHD would be a nice place. The Airport flyer bus is good value, and quick.


BELFAST CITY AIRPORT customer review :  4 December 2009 by Geoffrey McNab   (UK)

Customer Rating :  3/5

3 Star Rating   

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Poor old Belfast City Airport! What was once a wonderful example of a friendly local airport seems to be turning into a soul less experience? I stepped into the terminal to find alarms going off and a symphony of building work noise. In fairness to the airport it was only the third day of the new departure lounge and I am sure there were some teething problems. But staff I saw all seemed to be very harassed and grumpy. Going through security no-one smiled at all. I try to be helpful and have my jacket off, belt off and have everything ready to put in the boxes. The chap behind the conveyor belt leant over and barked "shoes"™ at me. Not, "please could you take your shoes off" or anything polite like that. Just a barked word. The worst part of a Ryanair flight out of this airport is the call to the departure gate about 50 minutes before the flight departs! True to fashion, the flight was called to gate 6 in the long, unheated, cold corridor where Ryanair passengers are herded in line. Here a female regimental sergeant major of Aviance, the ground handling agent stood and barked at us all to get into line. As I lined up people were passing by me on the right. The RSM barked at them to join the queue for the Stansted flight. I hadn't heard a tone of voice like that since a teacher in my primary school told me to pay attention! The trouble was these were passengers arriving of another flight heading for the arrivals zone. An Asian family of four stopped and looked confused and another foreign gentleman stopped behind me. What a welcome to Northern Ireland! I had to patiently explain to the gentleman he did not have to queue with me as the arrivals area was just through the doors to the right ahead. This must be one of the few airports where arriving and departing passengers are not strictly separated. Quite why Ryanair force their passengers into a queue for thirty minutes before letting them board at this airport beats me. I am surprised the airport allows them since it means passengers are not in the terminal spending money! One cannot return to the good old days but I cannot help but nostalgically look back to when Belfast City was a great wee airport where the staff seemed happy in their jobs, knew the regulars, and smiled. Horrid though working hours and wages probably are now at airports a smile costs nothing. Most of us understand we have to be processed, herded, contained and controlled but it would be nice to have it done in a polite and civil way.




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