BELFAST INTERNATIONAL AIRPORT   Passenger Reviews & Customer Opinions

BELFAST INT'L AIRPORT customer review :  26 January 2010 by Geoffrey McNab   (UK)

Customer Rating :  4/5

Queuing

Cleanliness

Facilities

Passing through Aldergrove late morning was a doddle. The new security area is bright and clean and there was hardly anyone else in the queue at all. I was through fairly quickly and discovered the old Burger King and Food Court area, once a landside area, has been incorporated into the airside area so there is a much better selection of eating places to choose from whilst waiting. It looks as if the money being spent on the airport will be worth it in the end. I departed from Gate 16 and it is worth noting there are no toilets down at this level. The closest are beside the Business Class lounge before going down the steps towards Gate 16.

BELFAST INT'L AIRPORT customer review :  14 January 2010 by K Pardi   (Italy)

Customer Rating :  2/5

Queuing

Cleanliness

Facilities

Security staff are rude, customer services are non-existent, and a shock for the modern airport. Unless I am really pressed, I prefer to avoid Belfast International Airport, and use Belfast City or Dublin.

BELFAST INT'L AIRPORT customer review : 16 December 2009 by S Scott

Customer Rating : 2/5

Poor signage throughout. The new security area was slow to get through (half an hour last Friday), staff scrambling to retrieve the trays, why no automatic rollers? is this a temporary arrangement? poor system for the queue after the end of the roped of area queue, people all over the place! with one poor man trying to keep order! Then the security staff were not particularly pleasant at all. Poor layout/design all round. Have flown in and out of Bristol for many years and it all goes so much more smoothly there!

BELFAST INT'L AIRPORT customer review : 18 September 2009 by A Magowan

Customer Rating : 3/5

Not a bad airport, facilities are ok, it's clean and easy to get around. My one gripe is the quality of food vendors with prices over and above what you'd pay at even Heathrow! Security was easy enough to get through and staff pleasant enough.

BELFAST INT'L AIRPORT review : 15 September 2009 by R Gray

Customer Rating : 3/5

Have used this airport twice in recent weeks and was impressed by the new security area which now the space formerly taken by the WH Smith landside store. A staff member managed the security queue effectively and it did not take long to negotiate. My long standing gripe with Belfast Intl is that the baggage reclaim area in arrivals is open to all and sundry. I've always though that it would be very easy for a bag to be removed from the carousel by a non- passenger. At every other airport I've used, the reclaim area can only be accessed by arriving passengers.

BELFAST INT'L AIRPORT review : 8 August 2009 by A Lawrence

Customer Rating : 4/5

The staff are all very helpful and very professional and what's more there are frequent bus connections just outside the airport terminal, which is of great relief to all without cars. The airport will be able to rival some of the world's finest when then new improvements are implemented i.e. when the new terminal and multi-storey car park are completed, sometime by 2015, I'm not certain when exactly - but it will be a must see for those who wish to experience a good time.

BELFAST INT'L AIRPORT review : 13 July 2009 by D Thompson

Customer Rating : 4/5

Staff are friendly, and the airport is quite easy to get around from check-in to the boarding gate. BFS needs to have more air bridges - only have one at gate 22 which continental use every day for their service to Newark. Security staff can be a bit rude at times.

BELFAST INT'L AIRPORT review : 30 April 2009 : by A Gilchrist

Customer Rating : 1/5

The only gripe I have about this Airport is the security. The long queues, the unfriendly security staff. The long wait if your bags have to be checked. On one occasion there was a chap in front of me who had flown in for a connecting flight to Europe - when he went through security they said that the plastic bag that he used for the liquids was too big. He said that he always used this one at every airport. So they took out a ruler and measured it - it was 5 mm over and they told him he would have to buy one from the machine conveniently placed after the security for £1.

BELFAST INT'L AIRPORT review : 7 June 2008 : by M Preston

Customer Rating : 5/5

I found the airport user-friendly in all senses. All the employees are helpful and welcoming, the facilities are good, and even when my flight out was over 2 hours delayed, I found it pleasant enough not to mind the delay and it was also uncrowded.

Belfast International Airport by Graeme Jardin

4 April 2008   Customer Rating :

This used to be a great airport. All the soft chairs have been removed from the departure area and replaced with the hard plastic things. In addition, the seating area is squeezed into the centre of the waiting area, leaving plenty of room for the poorly-used shops and overpriced catering areas. Cafe Rankin, in particular, is inferior to the average high street Pret A Manger. BFS needs to raise its act.

Belfast International Airport by D McKelvie

31 March 2008   Customer Rating :

Travelled through Belfast Intl several times last year and found staff and security particularly unfriendly, Belfast City is a much nicer airport (and much cheaper to get to by bus from Belfast - GBP1.40 as opposed to GBP6.00)

Belfast International Airport by G Burns

6 September 2007   Customer Rating :

STN to BFS and BFS to Berlin, both on Easyjet, July 2007. Also used the airport a number of years ago. BFS is easy to use, staff are friendly, and getting there from various places in N. Ireland and the Rep. of Ireland is fairly fast and easy. In a very uncongested area, with quick access to fast, good roads in multiple directions. Car rentals and parking are a short walk from the terminal (no shuttle bus needed), again, making for fast car/plane connections. Arrivals shops/eating and departures shops/eating are totally segregated, so if you're not familiar with the airport, it takes some exploration to figure out how to get from one to the other. So if you want to look for more options, find the elevator and go to the other floor, which at first you don't realize exists. Finally, while hardly a big deal, signs for driving around the airport and getting to the motorway from the airport are sometimes mildly confusing, as your destination road can disappear from signs or be visible only to people entering a roundabout from a different direction. Getting to the airport, on the other hand, is very well signposted.

Belfast International Airport by Tony McLaughlin

4 July 2007  Customer Rating : not supplied

First time I used Belfast's first airport in many years, and such huge improvements. Ample facilities, including the ubiquitous Starbucks, and a Paul Rankin Wine Bar. This airport has benefited from the boom in low cost travel, and is served by bmi baby, Wizz Air, EasyJet and Jet2, the latter three opening up routes to many European cities. There is also a daily flight to Nww York EWR on Continental, as well as direct services to Canada on Zoom. A lot of domestic flights depart from the former British Airways lounge. It is a bit more spartan these days, but there is ample seating as well as a shop and snack/drinks bar. Much improved

Belfast International Airport by I Wong

6 May 2005   Customer Rating : n/a

BFS has very nice facilities such as amusement shops, book stores, restaurants and gift shops. It is currently having a lot of low-cost airlines operating in and out between BFS and many European destinations. The only setback is that major European airlines such as KLM, BA, LH and AF do not fly into BFS, which make connections to other worldwide destinations very inconvenient, especially Asia. With CO is starting its flight between NY and BFS, it is hope that more airlines will commence their scheduled flights into BFS one day.

Belfast Int'l Airport by Lindsay McKee

22 January 2004

Unquestionably the best airport I have used as regards friendliness, hospitality and service; in true Irish fashion it is all there. Great car parking and check-in facilities and everything is pretty smooth running but I lament the moving of British Midland and British Airways to the City Airport as their services were superb and the airport is easily accessible from the M1 Motorway and is far removed from rush hour city traffic and is much more centralized for the province. A truly great airport.

Belfast Int'l Airport by Graham Jones

30 October 2003

Belfast Intl is 20 miles outside the city but it is quick and easy to get to. The roads are good and the twice hourly bus service to Belfast is adequate. The terminal is relatively compact. The number of shops/eateries has growm dramatically over the last year. It looks a bit dated from the outside but inside it's quite spacious, light and clean. The baggage is always quick to come through and the car parking is among the cheapest in the UK. Pity there aren't more international flights. I'm sure people would choose it over Dublin every time if they had the choice.