Beirut Airport Passenger Reviews and Beirut Airport Customer opinions
BEIRUT AIRPORT customer review : 22 April 2013 by A Milossavlyevich (Serbia)|
Rating : 9/10
The best airport in my opinion or at least my favourite. The terminal building is wide and spacious, divided
into two wings. The personnel are professional, helpful, eloquent and proficient in foreign languages. Unlike
many airports in the world, the duty-free area is not an aggressive maze you're virtually forced to enter on
your way to the gates, it is a very discreet area but that offers an extensive choice of virtually everything. A
seamless experience. There is also a small Arabian sweets stand at the entrance of the duty free area, after
the passport-exit control. Classical music is played inside the terminal. Security? Was so quick that I don't
remember passing it, which in the other airports makes you not to want to travel by plane again in the next
few months. (Same for immigration on arrival, can only remember the friendly officers.) There is Wi-Fi around
the terminal although it wasn't completely functional the last time i travelled. Finally, the gates area is a
delight, with carpets, comfortable seating and windows offering complete view of the apron and the runways.
Again, the indirect lightning is so pleasant! Another small but important detail, you could find electrical
sockets everywhere (which are virtually non-existent in places such as Istanbul Ataturk). All in all, there can't
be a better way to enter/depart Lebanon.
BEIRUT AIRPORT customer review : 19 March 2012 by S Robert (UK)|
Rating : 1/10
DXB-BEY. Small airport. Limited facilities. Rude attendants and airport stuff. Bad impression of Lebanon.
Boarding screens out of service. Check-in queue was very slow. Boarding chaotic on Emirates A345, they
could have use double airbridge but only used one. Very disappointed. Damascus Airport is much better.
Beirut Airport customer review : 21 October 2010 by S Markoff (Serbia)
Customer Rating : 5/5
Arriving from SHJ, BEY was a very pleasant surprise. Clean and very well organized, polite
staff with excellent level of foreign languages. I highly appreciated the presence of old
trolleys not requiring a handle to be pushed for moving them, considering the latest
innovation present at most airports today everything but useful.
Beirut Airport customer review : 27 May 2010 by Peter Thackray (UK)
Customer Rating : 4/5
Arrived in late evening from LHR. Immigration a smooth operation and bags came relatively
quickly. Arrivals Hall no obvious sign of a Bank to change money, which was in fact up stairs
in the Departure Lounge. Similar story on the way back with very little delay in being
processed. Airport has recently been modernized and upgraded to allow for most flights to
depart from a pier rather than a remote terminal. A reasonable range of Duty Free shops with
the usual collection of watches and alcohol and a couple of small souvenir shops. Much
smaller than a lot of other Middle Eastern Airports but good all the same.
Beirut Airport customer review : 3 October 2008 : by Dave Stanley
Customer Rating : 4/5
Clean and modern airport. The duty free is OK and the business lounge good with a decent selection
of snacks. Wifi is available in most areas.
Beirut Airport customer review : 29 April 2008 : by David Allan
Customer Rating : 4/5
Very clean and modern airport, with adequate shopping and F&B facilities. Fast throughput and
friendly staff (except security). Only criticism would be that immigration is exceedingly slow.
Beirut Airport by N Vanian
24 January 2008 Customer Rating :
A nice, clean and modern airport. Breezed through on the way in, cleared immigration and picked up
bags within 10 minutes. On the way out the immigration was a little slow, they are quite thorough.
Nice shops and restaurants and again very clean and pleasant.
Beirut Airport by J Karam
29 August 2005 Customer Rating : n/a
Beirut International Airport (now called Rafic Hariri International Airport) is a
great airport to travel through or even just pick up family and friends. There are
three new and trendy snack bars/restaurants, which are a bit pricey, but serve
excellent food, including sushi. Only one overall comment though, this airport is in
dire need of implementing a smoke-free policy.
Beirut Airport by Michael Toohey
Travelled through Beirut Airport twice in September 2004. Airport is clean, modern and well run.
Staff are efficient but not what I would call friendly; not in the cheesey way you see in the
advertisements. However they are courteous and things move along as intended. I would be happy to
use the airport again.
Beirut Airport by N Jacobs
Beiut Airport is still very efficient. Clean and very modern. Staff are generally very helpful with
genuine smiles. Official staff ie customs and security officers can be bland. It may be worth noting
this airport is not entirely under the control of official Lebanese officers.
Beirut Airport by James Stratford
I passed through the airport in Beirut on 27th September. For no obvious reason the olive oil
I had purchased, duty free, in Amman airport (which was unopened) was confiscated as being a danger
- I was not even allowed to check it in. Given that one can buy (duty free in Beirut) 50% or
stronger, proof alcohol I found this absurd and irritating. Not helped by rude staff either.
Beirut Airport by Trisha O' Neill
Flight to Beirut - Nov '03 - The airport may be clean, but I personally found the staff incredibly
rude and very impatient. It took 6, yes, 6 very unsmiling, incredibly serious looking military
staff to check, double check, triple check documents, baggage etc. Very unhelpful staff in the Duty
Free Zone as well, which I found extremely small and with very little choice. I personally never
had such a feeling of delight to leave any airport. Clean but that's about all.
Beirut Airport by Fadi Chahine
Passenger traffic was up by 20 per cent last year, when the number of airlines coming to Beirut
jumped from 35 to 54, and private charter traffic soared by 140 per cent over 2001.
The open skies policy which was implemented in 2002 to lift restrictions on incoming passengers and
aircraft has put BIA on a world map in terms of being a country with a system that is liberal and
open toward deregulation - and it led Europe to consider Lebanon as the country in
the region to renegotiate bilateral agreements.
Beirut Airport by N Jacob
Travelled through Beirut International Airport 4 times in January, to/from Middle East and to/from
Europe. The airport is a very efficient operation indeed. Lebanese airport authorities extremely
friendly and also efficient. Facilities, including First and Business Class lounge are very relaxing
with great waiter service. Duty free is relatively extensive (but Dubai tops this arena in the Middle
East) Overall an extremely modern, very clean and secure airport - all-in-all a pleasure to transit
in or travel through.
Beirut Airport by Jason Andrews
22 August 2003
BIA is an excellent facility that is well designed, kept and maintained. Its stuff are very
courteous and helpful. Direct flights in and out of North America is a must in order to further
position the airport globally. Air Canada's plan for a direct Montreal-Beirut is still in place, but
has yet to be granted approval by Canadian authorities. A plan for a new terminal at the airport is
underway, extending its current annual capacity well beyond the 6 million passenger mark.
Beirut Airport by Shawki Anis Hilal
15 August 2003
Beirut International Airport is an excellent facility, if it was less swarming with
Syrian Military Intelligence that make the airport uncomfortable.
Second, the phone card booth is always closed.
Beirut Airport by Byron Scott
14 February 2003
The newly-redeveloped airport is nice - mostly efficient and friendly. AF couldn't get my bags
transferred in Paris and the MEA staff gave me $100 without any fuss (they say this happens every
day in Paris). Good inbound duty free. Not much shopping yet, but the main duty free (after check
in) is quite large. There is a snack bar and small duty free after final security check. And
plenty of seating.
Beirut Airport by Marek Rozwadowski
12 October 2002
I had an unexpected transit stop at Beirut due to Paris CDG inefficiency and problems on 4th
October, 2002. Clean and efficient - friendly staff -spacious. One problem, however. Impossible to make a telephone
call without a phone card. The only place where one could buy a phone card was
Phones that can be accessed with credit cards would be a great asset. Eventually I had to rely on a
kind person in the first class lounge to lend me a mobile phone. Computer terminals to access emails would be helpful
Beirut Airport by David Crow
4 October 2002
Beirut Airport gets very
crowded but still the transit is very convenient. The Airport is one block and you don't need to
take any bus or train to transfer to another wing. I had a flight from Paris to Dubai with MEA and
the transfer time was only 2 hours. The staff are really friendly and extremely helpful. I think BIA
beats most of the middle eastern airports.
Beirut Airport by J Adrian
28 September 2002
Beirut International Airport is a modern and clean facility. The new western wing is
spacious and has new and international-standard duty free facilities. However, still
one feels that there is a lot of space in the airport and that this
space can be utilized more effectively. Landing at runway which is built over the
is quite a unique experience. At Christmas time, the airport is nicely and festively decorated
(the time I travelled) and the staff and immigration officers are highly professional, efficient,
Beirut Airport by S Saadeh
13 August 2002
I think BIA is one of the most modern airports in the world. There are very good facilities for the
passengers especially after the opening of the second terminal where you don't wait too much in the
line anymore to check your passports or luggage. The only few points that I didn't like about it are
that you feel that you have so much empty space that is not used (could be used for stores or
offices). Another thing is that people who are not travelling cannot see the airplanes like at
London Heathrow, although it is not very usual in most of the airports. People who knew the old
airport could remember the amazing cafe on the second floor of the building where people could sit
and watch the airplane movements. Unfortunately this does not exist anymore.
Beirut Airport by Hamdy Chaouk
25 July 2002
Beirut International Airport is more than capable of handling the influx of visitors this
With the recent opening of the western wing of the airport, it now has a total of 24 gates, which
means it can accommodate 24 planes at a time.
The opening of this wing has increased to 40 the number of passport security
counters. Obstacles in the air transport sector had been lifted in an effort to boost tourism
and as of this year, private charter airlines are allowed to operate from
The Lebanese government has licensed 11 Lebanese-based companies as passenger charter carriers.
These new charters will work with Lebanese tour operators but will fly routes on which MEA does not
I am sure the industry can carry the weight of competition. A total of 45 airlines now operate out of the BIA, the newest one from the Gulf including Oman Air.
The fact that most visitors can buy a tourist visa on arrival at the airport is added incentive to
travel to Lebanon. Visas are granted for up to a year and a return ticket is now no longer needed to
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