BELGRADE AIRPORT   Passenger Reviews & Customer Opinions

BELGRADE AIRPORT customer review : 8 January 2010 by Dejan Petrovic

Customer Rating : 3/5

Belgrade Nikola Tesla Airport is getting better, slowly but surely. Recent positive changes I noticed are that smoking is banned throughout the terminals, except small designated area airside, near gate A5, if I remember. Also I saw some WIFI points airside as well. More and more shops are added day by day, but lack of proper decent restaurant is obvious, thou they recently opened a self service one near A4, which seems really nice. Departure terminal 2 and arrival hall look spacious, bright and modern. What needs urgent renovation are transfer desk and airside paths and waiting rooms all the way from A1-A8, as they were used even during the renovation process, thus look really worn and do not match the rest of the renovated terminal 2.

BELGRADE AIRPORT customer review : 21 December 2009 by Brandon Sumpter

Customer Rating : 4/5

I have used Belgrade airport three times so far and satisfied with it. Maybe my expectations were low to start with but the airport is clean, spacious (for its size), and the staff is friendly. What I dont like is lack of a real restaurant with the real menu. From what I understand they are planing further expansion and adding more 'activities'.

BELGRADE AIRPORT customer review : 17 November 2009 by S Obrenovic

Customer Rating : 3/5

Having no other Intl airport, I arrive and depart through Belgrade Airport (Nikola Tesla Intl. Airport). I would restrict my comments to taxis. It is way too bad even for us Serbs, and I can only imagine how it is for foreigners. many times, while waiting for a friend to pick me, I had to guide a foreigner through the process to avoid being ripped off by semi-legal taxi drivers. To avoid being ripped off, for foreigners it is maybe the best to either have someone pick you, or to call national taxi to pick you as soon as you land, so that they can arrive from the city by the time you pick your baggage.

BELGRADE AIRPORT customer review : 27 June 2009 by Dragan Grujic

Customer Rating : 3/5

Totally agree with M Scott, but would like to add that annoying thing is that coffee shop did not accept Euros, only Serbian Dinar - still can't believe I couldn't buy newspapers airside. The good thing is kids room where kids can play and leather lounges are very confortable.

BELGRADE AIRPORT customer review : 6 May 2009 : by M Scott

Customer Rating : 2/5

The airport looks modern and clean but its facilities are very poor, particularly airside. There is nowhere to buy a newspaper or magazine, few places to eat, and even fewer places to sit. Perhaps it's an attempt to make you spend time in the duty-free shops, which are well- stocked but charge rip-off prices for everything (two or three times what a supermarket in the UK would charge). Smoking is permitted in the terminal building and it can be difficult to find a place to sit or eat that is not smoky. Public transport to and from the city is limited to a single bus once an hour (on the hour, taking about 40 minutes, in each direction). My advice would be to check in online where possible and spend as little time in this aiport as you can.

BELGRADE AIRPORT customer review : 18 November 2008 : by Alex Inacio

Customer Rating : 3/5

Used the airport this morning on BA to Heathrow. The main gripe I had was the lack of an airside currency exchange counter. There is an exchange on the ground floor by the check-in desks and one upstairs in the Raffiesen Bank by passport control, but I decided to keep my local currency for a bit of shopping on the other side of immigration. However there is only an automatic exchange machine which wasn't working. The lady at the information desk agreed that it doesn't make sense not to have one airside. I think the duty free shop does accept Euros but the smaller shops and the cafes do not. The other main omission was no proper restaurant facilities. There were a number of cafes which served sandwiches, cakes and other snacks but no "restaurant". Aside from those points, it was an acceptable airport for its type.

BELGRADE AIRPORT customer review : 9 November 2008 : by Mathias Schaefer

Customer Rating : 4/5

I was in Belgrade in October. The airport is very clean and staff very friendly. It's a little bit small, but there is a very good bus connection to the city. Also there are enough taxi cars and you can rent a car, too. I wish this airport will be expanded.

Belgrade Airport by Doug Raynes

28 May 2008   Customer Rating :

Smart, modern looking airport but poor facilities for shopping, eating and drinking. What's more, many of the shops were closed - and this in the middle of the day. My advice is not to go to departures too early and certainly do not go to the gate (and security) until the last minute or you will be stuck in a drab room with little seating and no facilities at all. You need to get rid of Serbian currency before leaving the country because you can't get it exchanged outside Serbia but there are no exchange facilities at the airport! Presumably this is to ensure that people spend any excess money at the airport.

Belgrade Airport by B Patel

17 February 2008   Customer Rating :

I use Belgrade Airport from time-to-time. I am pleased about the new minibus service that takes passengers to major hotels in the city (Hyatt, Continental and Slavia). Duty Free shopping has improved but is still not up to the standards of its counterparts in Prague and Budapest, a new fashion store, Serbian souvenir store, and expanded duty free store are currently on offer to passengers. However, ground and immigration staff still need to improve on customer service and must give away their old mentality of having coffee breaks every hour. Despite the improvements, I will only award it with 3 stars.

Belgrade Airport by Francesco Lulli

15 February 2008   Customer Rating :

I used Belgrade airport for the first time since my last visit in 2004. The arrival hall and the whole airside area haven't changed much, but the new departure terminal (which is actually an extension to the old building) is nice. I have never had a problem with Serbian immigration, and also this time it was totally painless and fast. What I did not like were the illegal cab drivers lurking around the arrival hall and the bus stop outside, I had a hard time getting rid of them while waiting for the Jat bus; this seems to be a problem only on the lower level when you exit customs, if you walk one floor up to the main taxi line things seem much improved; I think the airport management should definitely do something to solve the cab mafia issue permanently.

Belgrade Airport by Morten Jørgensen

22 January 2007   Customer Rating : n/a

Airport is looking better now after reconstruction, but smoking should be restricted on smoking areas, signs "NO SMOKING" should be more visible. Airport staff need to learn more about service and polite passenger handling, especially passport control stuff. Area is missing some quality restaurants and more tax free shops. Time table for bus connections to the town Belgrade and other major cities should be available on web site as well as at information desk.

Belgrade Airport by Martin Faulkner
21 December 2006

After experiencing a 6-hour delay here recently on a flight to LHR with British Airways (incoming flight forced to turn back en route due to technical fault, followed by a changeover to a different machine), I have mixed experiences of Belgrade Airport. The recent renovation has clearly worked wonders, at least compared with previous reviews; the seats are reasonably comfortable, food and drink is available to an adequate extent and the air is even fairly breathable compared with the rest of Serbia (at least until you get within 100 metres of one of the designated smoking areas); on the other hand, the thoroughly intimidating security and passport control staff will make you feel guilty for having even the slightest scrap of local currency left on you by the time you're airside, and if you do suffer an extensive delay then you can expect to endure the Serbian concept of "information" - i.e. repeatedly extending the ETA of the incoming plane, then claiming that the estimated departure is in fact the time "at which more information will be provided", said information turning out to be that... more information will be provided in an hour's time. By the end of it all I felt not only thoroughly drained, but thoroughly sorry for the BA representative, an efficient young man who was clearly only trying to do his best in an all-encompassing fug of misinformation and customer anger. Nevertheless, I can't help thinking that better complimentary food/drink could have been provided than at the optimistically named "Boeing" café, where a dry sandwich swiftly imported from landside and a soft drink were supposed to sustain us for a quarter of a day. Needless to say, obtaining a Serbian beer at BA's expense was out of the question despite the fact that the decidedly passable local brew actually cost less than the Coca-Cola the overworked chef-cum-waiter had been authorised to dole out en masse. Still, as extensive delays go, one of the more uneventful I've experienced - which I think serves as roundabout praise for the new airport!

Belgrade Airport by Christian Claussen
11 September 2006

The airport is now almost up-to-date in both arrival and departure hall. Looks spacious and modern. Note - if you wish to exchange money there is place to do this in the arrival hall - you must take the escalator up to departure hall. JAT airport bus leaves to city centre every hour - ie 20.00, 21.00.

Belgrade Airport by Stevan Bulat
10 June 2006

Newly remodeled international terminal is functional and being used for the past 3 weeks and it looks great. It is clean, spacious and has modern monitors placed above check in lines and elsewhere. There are quite a few souvenir shops past the passport control to choose from with some interesting Serbian souvenirs. Prices are higher than in the city but affordable for tourists and that is to be expected of any airport shop. Everyone I dealt with was professional and I am glad to see the improvements. The air plane museum is a worthwhile stop only about 500m from the airport and while the building is showing its age it does house some rare planes to be seen.

Belgrade Airport by Christian Claussen
2 December 2005

Travelled through late summer; apparently under construction - but did not see any kind of activity. Picked the wrong taxi driver to city - bad guy of course despite wearing an official looking badge. One week later I arrived from Montenegro and went straight to the curb outside and picked a taxi which was unloading passengers - no problem (just make sure they blue sign on the roof with a 4 digit no). Flying out of Belgrade the change office quoted a very bad price for the rest of my dinars, so I chose to keep them. Few options for shopping duty free - saw several closed of shops, some still displaying articles!

Belgrade Airport  by R Rasmussen
1 September 2005

The international terminal is still in construction, so the old domestic terminal is used. Everything went smooth, both arrival and departure. No hassle. Extra plus for sufficient smokers sections. Tax free shops with very few articles.

Belgrade Airport  by Ben Lai

2 November 2004

I was in Belgrade airport 15 and 18th of Oct. I saw no improvement made highlighted by the others in the report. Sad looking airport, poor service at the business lounge, custom officials that try hard to get "something" out of you. The only highlight is the air museum 500m away from the airport. If you are a aircraft freak especially Soviet models, that's will be a heaven for you. Otherwise the best thing about Belgrade airport is flight out of it.

Belgrade Airport  by Stephen Lin

21 October 2004

Belgrade airport is currently modernising but it is reasonably good at the moment, new airlines like Tunisair, Snowflake and Uzbekistan Airways have opened up routes to there. It is supposed to turn into the logistic centre for the Balkans and it is the largest airport in the Balkans (ex. Athens).

Belgrade Airport  by D Radic

7 May 2004

So - what have happened with the update of International part of the terminal building? It is obviously still ongoing process that causes horrible feeling in this gloomy airport! Not to mention the amount of smoke inhaled in that sad-looking bar on the first floor.

Belgrade Airport  by Dejan Markovic

8 December  2003

Belgrade Airport is undergoing heavy expansion and reconstruction works which are scheduled to be finished by May 2004. Because of this, the International Terminal has been closed, and all passengers have been re-routed to the Domestic Terminal which was 'adapted' to handle International traffic. This was done in a less than perfect way, which makes the airport look really bad. First off all, the Domestic terminal was built in the early 60s, and has never undergone works to 'update it'. It is much smaller than the International counterpart (built in the early 80s) which expands on three floors. Hopefully, when the airport re-opens in late spring, thing will go much smoother. In the meantime, airport officilas should display some 'Sorry for the inconvenience' and explanation signs.

Belgrade Airport  by Ian Ackermann

20 September  2003

Belgrade airport is a true time warp - it's like a small journey back to 1960's (behind the iron curtain!). The airport facilities are poor and not well maintained, there is only one overpriced restaurant, duty free shops are not well stocked (i.e. no malt whiskeys and no Marlboros!), and there is no internet connection available. If you couple this with the fact that it is one of the most disorganized airports I have ever seen in my life (only 3 check-in counters for ALL Yugoslav Airlines international flights, with almost no distinction between business class and economy class check in, then one can only imagine what kind of a mess it was) and with very rude staff, makes it one of the worst airport experiences I ever had. If you ever travel there, make sure that there is someone waiting for you, because taxis available there will rip you off. Do not even think about buses, because they look like they had leased them from a museum. However, I must say that some things are improving, and I hope that they will finally put their act together and make it comparable with other Central European airports.

Belgrade Airport  by Luka Popovic

28 July 2003

Belgrade airport is a small airport. From 1990 to 2000 the country was in terrible condition as well as the airport. But now it is turning in to a world airport. On level one of the airport as well as on level number two there are duty frees and shops. The ground staff is very friendly. I just hope the airport expends even more.