Hartford Airport Passenger Reviews and Hartford Airport Traveller Reports
HARTFORD INT'L AIRPORT customer review : 14 February 2013 by M GAuerbach (USA)|
Rating : 9/10
Flew through BDL last week. I like the new set of security lanes open on the US Airways side of the
terminals. No line at 5.30am despite a dozen flights departing around 6am. The new
arrivals/departures/gates boards are easier to read. However, there doesn't seem to be one power port in the
US Airways gates, even though there's wifi.
HARTFORD INT'L AIRPORT review : 24 February 2010 by M Auerbach (USA)
Customer Rating : 5/5
Security thorough and lines short - thrilled to find that one of the TV monitors at the
Southwest gates showed the local PBS channel - a nice alternative to the usual cable news and
sports programming. Custodial staff cleaned gate areas twice in one hour. Spacious, naturally-
lit gate area was a nice oasis from usually crowded departure areas.
HARTFORD INT'L AIRPORT review : 3 August 2009 by George Pugman
Customer Rating : 4/5
I'm a Connecticut resident and use Bradley a half-dozen times a year. Terminal A is perfectly
serviceable - nothing fancy, but it does the trick. Luckily, most carriers use it. Terminal B,
which I understand will be closed at the end of 2009, cannot be demolished fast enough. It is
an eyesore, with next to no services. I guess its only advantage is for people who wonder what
air travel used to be like in the 50s and 60s. They can see firsthand in Terminal B! I wish
BDL had service to longer haul hubs like DEN and SLC, but I guess there isn't enough demand.
Nonetheless, I'm perfectly happy using the airport. Its smaller size means fewer delays,
quicker deplaning and some breathing room.
HARTFORD INT'L AIRPORT review : 26 March 2009 : by M Auerbach
Customer Rating : 4/5
BDL is my hometown airport. I found plenty of kiosks for check-in at US Airways and went
through security quickly. On the airside at US Airways gates, very limited options in terms of
stores and restaurants and the good shops/restaurants are at the other side of the terminal.
Upon return, finding luggage is easy and the pick-up for valet lots is fast. the amenities are
limited, but the airport is streamlined and easy to use. I prefer BDL plus connection to a
direct flight from BOS or JFK anytime.
HARTFORD INT'L AIRPORT review : 27 February 2009 : by C Clark
Customer Rating : 3/5
As a lifelong Connecticut resident I am ashamed at our one major airport - but then, I should
remember this is small potatoes compared to Boston, New York, Atlanta, Charlotte. The new
terminal is clean and bright and a huge improvement over the old, provided you are flying
airlines that use it. Security seems totally confused and amateur compared to other airports
and after checking in you simply deposit your checked luggage in a heap, manned by security
staff who seem distracted and uninterested in what you are doing. Worst of all is upon return
it takes far too long to get your baggage. On a recent calm winter night, we'd all deplaned a
Delta flight and it took about 20 minutes before any luggage began to appear at the carousels.
About 15 bags came out, and then there was another 10 minute wait for 15 bags, and then on,
and on. You can generally plan on waiting at least 30 minutes to get your bag, at this "small"
airport. This performance is inexcusable.
Hartford Intl Airport by M Hill
28 March 2008 Customer Rating :
I am a bit surprised that half the airport is new. It's nice and polished on one side, and a trip
to the 60's on the other. As a local resident that frequents the airport (about 4 trips a month), I
think they could improve the new airport food court section by building a New England type facade
over the store fronts, seems to be a big empty area that could be utilized for a "New England" feel.
Hartford Intl Airport by Praveen Babu
27 February 2007 Customer Rating : n/a
I've traveled through this airport quite a few times due to its location
b/w Boston and New- York. Overall, its a quiet airport that never seems
to be too busy. There's a reasonable share of shops but none too
interesting. Flights are generally on time in my experiences and airport
staff are helpful although you most likely may never need to utilize
their assistance. The signage is perfectly laid out and food cafe's are
sprinkled all over. The new terminal and parking garage are super
Hartford Intl Airport by Patrick Sullivan
8 July 2005
Bradley's new A terminal is fantastic. Finally we can show pride in our state's
airport and hopefully swing travelers to Hartford rather then Boston or New York. As
said before, the old B terminal thats serves American and Indepence is really worn
down. Signs of TWA and Pan Am still are posted throughout the terminal which is more
or less one giant hallway. Security is quick and all the check-ins are well light
and clean. New parking garage makes getting to terminal A even easier. Just need to
do up B and we can be a world-class airport!
Hartford Intl Airport by Andrew Johnson
8 May 2005
This is a nice small airport, I've heard good for people trying to avoid the crowds at Boston or
even New York. A new terminal recently opened there (it serves United, Southwest, Song, etc.
flights). It is very nice-looking, bright, polished, and airy, with lots of tall windows and
marble. The older terminal, though, is, well, old-looking; seems like it might as well be about
1980 or so in there.
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