Barcelona Airport

✅ Trip Verified | Only one lane open for UK passport control on the way to the gate at terminal 1. Due to the delays and rudeness of staff, our party, along with others, missed our flights. When trying to get assistance to get out of the terminal to transfer to terminal 2 to catch flights we managed to book, we were passed around, given wrong information, and spoken to rudely. At terminal 2, staff were marginally better, however passport control were literally throwing passports back to travellers and having an attitude, no matter how polite passengers were being. I certainly wouldn't recommend flying from Barcelona.

Not Verified |   Treatment at security was disgusting. I was being swept down after going through the X-ray - fine. However, the woman doing it was deliberately being ridiculous. I do not speak Spanish. She refused to speak English. All she kept doing was talking very very fast and pointing at me. I explained I didn’t understand. She then turned to her colleague and talked in Spanish together about me. I asked for help. I didn’t understand what she wanted.

✅ Trip Verified | The worst. One member of staff for passport control meaning lots of people missed their flights or barely made it. People with young babies, pregnant and elderly people were left waiting. There was no structure. A very stressful experience. There was one man trying to help us but was very difficult as he was left to manage everyone independently.

Not Verified | An interesting experience at an International Airport where none of the Security Personnel speak English. Due to their training, however, provided by the Clarkson school of leadership they make up for this in volume, pointing, rearranging your belongings to offer other travelers the opportunity to use / keep / sell your phone and other items and in general appear genuinely puzzled by the fact that people have questions. Because the toilets are also overflowing, which take me back to my student lodgings, waiting time for luggage is an hour on average and the prime airline (Vueling) calls for boarding and only then realize they still would like to clean the plane - I do not think a repeat of Spanish Colonial Times is a real threat. They would strand here before ever leaving the country and, undoubtedly, realize there are more pressing problems.

Not Verified | I have seldom experienced such unpleasant and downright rude customer service as we experienced on our trip today through Barcelona airport. We had trouble finding the parking area for the Barcelona airport hotel shuttle bus as they have a different parking area than all other shuttle buses. After 40 minutes of searching we approached the airport customer service booth. There was no line. The lady inside was extremely rude and terribly unpleasant. She had zero patience and when we told her the information she was giving us was not correct she became even more unpleasant. What a terrible advertisement for this country. Afterwards we asked a security guard, a taxi chauffeur and a bus driver who was waiting at the bust stop if they might know the information for the shuttle parking area. Everyone was extremely unpleasant. If this is how they greet tourists to their city I never need to go back again.

Not Verified | I walk into the airport hoping for a comfortable wait for my time of departure - I was mistaken. This airport is a sauna. A display in the check in area stated that it was 25.5°C. There were next to no food options past passport control, and had to walk what felt like at least half a mile to get to my gate. The lack of airflow leads to a very uncomfortable experience.

Not Verified | Without doubt the worst airport in Europe for immigration lines. 2 hour line to get processes through immigration. This is not my first experience with long queues arriving in Barcelona.

Not Verified | Who designed this airport? After going through the passport control, one restaurant open with a queue about 35 people long. Then a long walk to the gate with zero offerings of food, beverage or lounges. One set of vending machines. 5 & 10 euro notes only and credit card reader didn't work. You will be hungry and thirsty by the time you board your flight.

✅ Trip Verified | Communication and information are unknown things in this airport. Indications are scarce and misleading. There’s no indication for the lounge and no clear indication for the exit. Flight delays weren't announced from the speaker or on screens.

✅ Trip Verified | 5 people checking passports for hundreds of passengers who’d been flying all night. Wait time exceeds 3 hours, standing the entire time. Unreal that an airport would not be prepared to handle passengers in this way.