Antalya Airport Passenger Reviews and Antalya Airport Traveller Reports
ANTALYA AIRPORT customer review : 16 October 2013 by L Bradley (UK)|
Rating : 0/10
This was one of the most distressing experiences I have had at an airport. I was travelling to Manchester from
Antalya along with hundreds of other people. Some people were travelling to different countries such as Holland
Russia Germany. There simply is no queuing system. Everybody chooses anywhere where they can have their luggage
and passports and tickets scanned. It doesn't matter where you are travelling to or what time you just pick your
own check in point. This may sound ideal but believe me it isn't. If your flight it due in an hours time from
check in then you will be very lucky to get on your flight. After checking In you then are scanned. Then you have
to have your passport checked again. Believe me this was so traumatic!!! All nationalities were pushing and
squeezing to get their passports checked. There were thousands of people, some who only had ten minutes to get on
their plane before take off. There must have been only 3 or 4 people to check all these thousands of people's
passports. Travellers were becoming irate distressed and someone with a weak heart could easily have collapsed.
There needs to be a much better system. I will never use this airport until I hear the system has improved.
Somebody could have been very seriously hurt or even worse. Children were crying, people were shouting at each
other and the workers checking the passports were extremely stressed out. Please just put queuing barriers up so
people can follow an orderly queue and no one will miss their flight and boo swill get hurt.
ANTALYA AIRPORT customer review : 4 July 2013 by N Fusto (Germany)|
Rating : 2/10
Quick check in- Security and passport control very fast. But workers at the shops and duty free shop very
unfriendly. Very expensive - water 3 euros, Burger King menu more than 10 euros.
ANTALYA AIRPORT customer review : 23 April 2013 by John Wilson (UK)|
Rating : 4/10
Arrival, big queues for entry visas, and passport control, but these didn't last that long and we were through
fairly quickly. Check-in was standard holiday, had to queue for a short while, but through security fairly
quickly. Not far to all the departure gates from the departure lounge. Reasonable selection of shops and
bars, but if you can, eat, drink and do your shopping before you get to the airport as the prices are silly. So
expensive for everything which really lets the airport down.
ANTALYA AIRPORT customer review : 15 April 2013 by David Gartside (UK)|
Rating : 8/10
Domestic terminal. Used recently on flights from/to IST. My experience was very different from that noted by
others. Calm, efficient, pleasant terminal in both directions. Screening to enter building and again after
check-in is potentially a bit tedious, but worked smoothly. Prices airside a bit steep, but that's not just a
peculiarity of ATL!
ANTALYA AIRPORT customer review : 14 July 2012 by N Whittle (UK)|
Rating : 2/10
Awful Airport. Once your through passport control the prices literally sky rocket. Toilets very dirty, floor
covered in water. Oddly there is signs all around the airport saying it was awarded best in Europe, don't
understand how it got that.
ANTALYA AIRPORT customer review : 5 March 2012 by Marc Pauquet (Turkey)|
Rating : 2/10
Poor and incompetent ground staff, no English and foreign language knowledge and skills! Security the most
inefficient I never have seen, very rude and impolite officers; food and beverage exorbitant prices. Facilities
very dirty. An airport to avoid.
Antalya Airport customer review : 12 October 2011 by H Grimm (Germany)|
Rating : 1/10
I hate the airport of Antalya, on the return flight the experience spoiled the entire holiday! First, incompetent
counter staff, which has no foreign language skills. Second, the totally stupid security types, which does not even
work consistently. The beverage sellers in the duty free area continue to charge the most exorbitant prices.
Announcements are also made with very poor foreign language skills.
Antalya Airport customer review : 2 July 2011 by C White (UK)
Customer Rating : 2/5
Just got back and the airport was very quick and efficient on arrival - queuing times were not bad at all - however
the departure was a sorry of constant queues, and the price of food was absurd... 44 Turkish lira for 2 Burger King
meals. This wasn't even the advertised price as an additional service charge was added. People were complaining
but suddenly nobody speaks very good English. It felt like a dodgy Market trader ripping you off, once you'd
already accepted you were being overcharged. Avoid the food halls and duty free - duty free prices are the same
as at home, but the bottle sizes are different to make it appear a better deal.
Antalya Airport customer review : 5 June 2011 by L Frederic (Germany)
Customer Rating : 2/5
Been there quite a number of times. Terminals are wide apart, only Havas Bus runs to city and
is overpriced. There is a local bus, but no apparent stop and schedule. Usually huge lines at
terminal entrance due to X-ray and check in counters due to holiday travellers. Celebi and
Havas check in agents which handle almost every airline are usually not friendly. Airside area
usually very crowded, not much place to seat, long lines at security, not organized. All
airport outlets terribly overpriced. Only good thing is that it's quite modern and clean. A
typical airport for the holiday travellers which accept this kind of customer service.
Antalya Airport customer review : 2 January 2011 by J Parkes
Customer Rating : 1/5
Glad other people found prices ridiculous. And as for the Customs officers and immigration
police. No "Welcome to Turkey". Instead you are met by off-hand unwelcoming officials who give
the impression they are doing you a favour!
Antalya Airport customer review : 4 December 2009 by J Burrows
Customer Rating : 1/5
I remain totally baffled as to how the shopkeeper at the check in hall in terminal 1 is
allowed the freedom to try, and try being the operative word here, and charge me 2.5 ytl for a
newspaper, the Turkish Daily News, clearly marked 1.5 ytl and sold everywhere under the
Turkish sun for 1.5ytl, including as it happens Istanbul airport just twelve days before, then
tell me, like some Bodrum con man, that 1.5ytl is "Bazzar price" and 2.5 is airport price. He
scanned it, then over rode the price to slip in another lira for himself. Is there no-one in
the airport looking out for this kind of thing. It can't be just me, so this kind of thing is
really, really going to leave a bad taste in people's mouths as they head home, more than
enough to leave it as the most lasting impression of the beautiful city they've just visited.
Antalya Airport customer review : 5 November 2009 by K Harragan
Customer Rating : 2/5
Flew to Gatwick from Antalya last week. Being off season it was fairly quiet and so no queuing
to get in. The place was reasonably clean and looked after but not sure how it would have
coped when really busy. Can only agree about the extortionate price of food and drinks. What
made it worse is that you weren't told, when handing over large chunks of cash for a bottle of
water, that the security guards would take it from you when you tried to board the plane - you
can't take drinks bought in the airport onto the plane, unlike at UK airports. Wouldn't be
surprised if the bottles went straight back on the shelves! Can't see why the authorities are
happy to let you leave their country on such a sour note - they'll get more money from a happy
customer making a return visit than they will ripping you off at the airport.
Antalya Airport customer review : 28 September 2009 by Peter Haynes
Customer Rating : 3/5
The security arrangements at Antalya airport seem a little strange. OK, you are screened on
the way in and again when you go upstairs to lounge and duty free area. BUT, having bought a
bottle of water in duty free, you are then not allowed to take it on the 'plane because you
cannot take more than 100mls beyond the final screening point leading to departures. At
Gatwick, you are able to take what you have bought in duty free onto the 'plane. Much more
sensible I think. Queuing to check in to a flight is also a long winded process.
Antalya Airport review by K Hildtich
16 July 2008 Customer Rating :
Just back from Antalya and the prices for food ridiculous. We bought 4 meal deals at burger king at
a price of £35.00. 4 bottles of water and 4 sandwiches at a cafe was £25.00. The airport itself is
excellent, large duty free but again not so cheap.
Antalya Airport review by Steve Bennett
23 April 2008 Customer Rating :
I regularly fly to and from Antalya airport (10 times+ per year). The arrival facilities are fine.
Baggage arrives fast - even during busy periods. The stairwell from arrivals to baggage reclaim is
steep - hold on to the rail, tightly! However,departures is another story. I cannot fathom any
justification for the outrageous prices charged by those with airport food and drinks franchises at
this airport. It is the most expensive airport. I was charged 27 euros for 2 coffees and an
inedible sub. This not only left a nasty taste in my mouth but in my wallet too. My advice - take a
doggy bag. Do not buy from these airport licensed criminals. The authorities in Turkey should act to
protect their own reputation which is compromised by encouraging these bandits.
Antalya Airport review by Horst Rotter
12 March 2008 Customer Rating :
We were also shocked to have to pay about 4 Euro for a miserable small cup of coffee inside terminal
1 served in a plastic cup. This was our last impression of Turkey and we wonder whether the Tourist
Authorities should not do something about this image harming practise.
Antalya Airport review by Wolfgang Schuessel
8 September 2006 Customer Rating : n/a
Airport in itself okay. However, prices asked at the airport restaurants
are a pure chuzpe. 8 Euros for a cup of coffee and a dry tiny,
something-like-croissant. If you are picked up from your hotel at 1:30am
to catch a 6:50am flight, you will be stranded at the airport for long
enough to end up buying at these ridiculous prices. It seems they are
counting on this. If you ever have to go through that airport, make sure
to bring a doggie bag! Don't support this greedy attitude.
Antalya Airport review by Gary Whittaker
3 August 2006
Antalya airport is modern and clean, the need to scan bags at the main
doors is a pain especially in hot or bad weather as you wait outside the
terminal, otherwise it is like any other airport. But by far the biggest
downer is the prices inside, nothing short of extortion on a grand
scale, expect to pay 3 times the normal price for everything including
the so called duty free goods.
Antalya Airport review by Murat Nal
15 January 2006
We arrived at Antalya airport 5am over the Christmas period the airport
was empty - the only flights coming in were from UK. Airport was nice
We went threw customs in two ticks. The baggage followed and we were out
in half an hour. Departing from Antalya was also very quick, but I put
this down to the fact we were travelling of season and of peak times.
Airport was okayish. I was very disappointed by the food and beverage
franchises. £3.50 for a cup of filter coffee. I dared not ask the
price of a burger at Burger King.
Antalya Airport review by Mark Evans
As at other Turkish airports, one must undergo security screening at the entrance to the terminal at
AYT. In fact, there are two terminals: the Domestic and International Terminals are separate
buildings. For my flight to IST, continuing to LHR, I presented myself at the THY check-in in the
Domestic Terminal but was told that if I wanted to check my luggage all the way to LHR, I would have
to go to the International Terminal, some 500-600m away. To this inconvenience was added the
simultaneous arrival of six tourist coaches, which began to disgorge their passengers and hefty
luggage. This prompted me to accelerate and get to the screening point ahead of the crowds - any
dithering would have left me at the end of long lines that would snake out of the terminal, as
described in previous postings. A close call, that. Check-in proved quick and friendly, and a
pleasant place to relax once within was the Zum Strammen Bar, which clearly caters for AYT
International's mainly German clientele.
Antalya Airport review by George Edwards
14 November 2004
Antalya airport is the worst I have departed from in recent years. With huge queues, and sweltering
heat, the government owned refreshment outlets were charging positively extortionate prices for
bottles of water. The one good side was that despite all the threats and warnings about excess
baggage charges by the holiday company, the actual check in staff couldn't care less
about the few
extra kilos, as they had several hundred passengers to deal with, and knew it was silly anyway.
by Matthias Moehring
22 November 2003
The airport seems completely overwhelmed by the growth in tourism to this part of Turkey. We, in
November 2003, had to wait outside the building for some time just to get in, since, even with all
entry doors open, the baggage scanning and x-raying stations could not cope with the influx of
passengers. There were no queues, rather a mass of people jostling to get inside as swiftly as
circumstances would permit, with the result that people were trying to block each other with bags,
carts etc. An ugly first impression. Once inside, it was the familiar situation of many mostly
charter airports: only two to three counters open to check in more than two hundred people for a
flight. Result: more standing in queues. Finally, it is necessary at this airport to have hand
baggage x-rayed and another body scan when entering the gate holdroom. There is just one bag scanner
and one body scan gate per holdroom - and the security staff decided to open these about 25 minutes
before scheduled departure. Result: more standing in queues, and a departure delay due completely to
slow passenger processing of 35 minutes.
All in all, two hours of standing in various queues just to be processed do not leave the impression
of an airport that works well.
This is the first privatized terminal in Turkey, a joint venture with Frankfurt Airport, and their
own publicity claims they have the goal of making the passenger experience as pleasant a possible.
Well, unless they liaise better with security forces and handling companies to loosen bottlenecks,
they will not achieve that goal.
Antalya Airport review
by John Hyland
15 August 2003
Our first experience of the Airport was a large queue outside the actual terminal building waiting
for baggage and body scanning.
A very "off hand" official operating the scanner seemed determined to upset as many passengers as
possible by his gruff and officious manner.
The remaining impression that I have of the Airport is that it was dirty and and the products on
sale were ludicrously overpriced. Compare a can of coke Manchester International Airport c £1 to
Antalya £3+. On the positive side, the internal architecture is excellent.
Antalya Airport review
by Berk Tan
29 April 2003
Antalya Airport's new terminal - it's a huge area full of duty free shops and
restaurants. Although Antalya is mainly used for charters flights to Germany and other EU countries
the old terminal was so small that it was impossible to take many passengers.
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