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Abu Dhabi Airport Passenger Reviews and Abu Dhabi Airport Traveller Reports



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Abu Dhabi International Airport customer review :  9 April 2012 by Ahmed Zuhairi    (UAE)

Rating : 9/10

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Recommended

Terminal 1 has now been refurbished and has a fresh and spacious feel to it. The new First/Business Class lounge is excellent for food quality, beverages, cleanliness, showers etc. For a long stop over, pay the lounge price for a good meal and relaxing time. Immigration takes no more than 5 minutes. Taxi's plentiful outside.



Abu Dhabi International Airport customer review :  29 February 2012 by Kurt Mueller    (UK)

Rating : 8/10

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Recommended

My first transit at AUH, from DAC to MAN. Arrived at T3 with about 70 minutes between flights. As my departing flight also left from T3, the walking distance involved was refreshingly short. No queues at security. Only back-up was at document checkpoint at the gate. If you don't want to be forced to go through the duty free shop, simply use the toilets after security, as they have a second exit that leads to the gate concourse. My connecting flight left from a remote stand, necessitating a relatively short bus transfer. All together a smooth and comfortable transit experience.



Abu Dhabi International Airport customer review :  9 February 2012 by M Taylor    (UK)

Rating : 8/10

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Recommended

Through AUH to BAH. Arrived at a remote stand and bussed to Terminal. Clear signage made it easy to navigate along with plenty of Departure screens. As previously stated, quite busy so seating can be a bit hit and miss but they can be found. However, after 7 hours in the air, a walk about was most welcome. Boarding through Gate 18 was bizarre, a doorway that actually led to Gate 17 and 18. Even weirder was that two flights were through this door at the same time which led to confusion for passengers. Security was a drag with two flights passing through one metal detector and two x-ray machines. They got it sorted and we were bussed to another remote stand. Return was at night. Arrived at another remote stand and again a bus to the Terminal. I was travelling with an infant, access to a stroller would have been advantageous at the gate. Upon arriving at Flight Transfer, we found a fleet of strollers. Why position them here? A reasonably long walk down to Gate 34 (10 mins) with plenty of seating at the Gate in a clean and airy environment. Overall, not a bad experience. Terminal 1 is rather dated but great for people watching and shopping. Terminal 3 is modern and bright but can involve a fair trek down to the Gates in the 30's. Be prepared is my advice. Roll with it as it can be busy and perhaps not follow the norm expected of some western airports.



Abu Dhabi International Airport customer review :  30 January 2012 by Michael Owenir    (UAE)

Rating : 5/10

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Recommended

Very bad experience with this airport, definitely will never travel again through it. Very bad attitude from immigration staff. E-gates rarely working and no one there to help.



Abu Dhabi International Airport customer review :  13 December 2011 by B Lynch    (Vietnam)

Rating : 3/10

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Recommended

AUH, even though it has a 'new terminal' is seriously deficient in the security area where queues can stretch back along the moving walkways/escalators. Their Etihad airport lounge is cramped and uncomfortable and the free internet stations in the terminal usually on 60% operational.



Abu Dhabi International Airport customer review :  24 November 2011 by D Salter    (South Africa)

Rating : 10/10

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Recommended

A bit unsure given the previous views here. But very pleased. Excellent signage, super staff, easy transfer, good food and duty free. Seating is limited but sufficient. Announcements clear and sufficient. Boarding easy and painless. Much better than I had expected and would be happy to recommend the airport for anyone transferring. I used terminal 3 only - I cannot review terminal 1.



Abu Dhabi International Airport customer review :  14 November 2011 by G Gold    (Australia)

Rating : 5/10

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Recommended

Transited through Abu Dhabi to and from Europe on a recent trip. Terminal Three is very modern and clean but badly laid out and crowded. Security was quick but the duty free area was very small. It states on the airport website that there are showers. When I arrived, I found that the showers were the equivalent to the ones in changing rooms. How are passengers supposed to know to bring their own towel/soap etc. The customer service is very inefficient. I was redirected several times when asking for the gate for my flight to Larnaca.



Abu Dhabi International Airport customer review :  31 October 2011 by Brian Coulson    (UK)

Rating : 9/10

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Recommended

MAN-AUH-MEL return. Passed through T3 on the outward leg, but had to switch from T3 to T1 on the return. Both Terminals were clean and bright with good facilities. Seating is at a premium, but was to be found. The only frustration was that we arrived and left from adjacent gates in T3 on our outward leg, but had to walk miles at the upper level to go through security to descend to the lower departure level. The only reason for this that I could see was to ensure that you went through the duty-free shopping area. The return arrangements meant we had to switch from T3 to T1, but staff were on hand to direct you and it was all quite painless. My first experience of UAE, and I would not hesitate to use the airport again.



Abu Dhabi International Airport customer review :  9 August 2011 by K J Walsh   (Australia)

Customer Rating :  3/5

3 Star Rating   

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I found the signage between Terminal 1 and 3 to be very poor, with no indication of which terminal certain flights depart from. Not enough toilets in T3 is another issue however free internet was a bonus though.


Abu Dhabi International Airport customer review :  26 July 2011 by R Thompson   (UAE)

Customer Rating :  1/5

1 Star Rating   

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Appalling experience in Terminal 1. There was no restaurants operating. The only food/drink outlet, Starbucks was overwhelmed and ran out of most food items. Seating inadequate.


Abu Dhabi International Airport customer review :  18 July 2011 by Nelson Yap   (Australia)

Customer Rating :  2/5

2 Star Rating   

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Hot, muggy, 34 degrees at 2am in the morning and no Air conditioning. We felt like we were in a sauna. Plus I don't understand why we need to go through about 3 separate security points, when on a connecting flight. 1 is fine, but 3? We haven't left the airport, we just got off the plane and we are going on a connecting flight, and we were already screened at Heathrow, which has very strict security protocols. The wifi is slower than dial up Internet. Terminal 1 is weird, the whole place from floor to ceiling is tiled like a bathhouse, no windows. Terminal 3 is better because it is modern with floor to ceiling glass, so it feels open. I don't know what Abu Dhabi will do to improve their staff, because they aren't friendly, helpful.


Abu Dhabi International Airport customer review :  16 June 2011 by Alison Hemming   (UK)

Customer Rating :  5/5

5 Star Rating   

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Was impressed with the staff at T3, I have always found that a smile helps. I was treated with courtesy at all times - even passport control officer wished me a pleasant stay. Upon departure, there was a long queue for economy check in and I was asked if I would like to check in on the First Class desk to save me waiting.


Abu Dhabi International Airport customer review :  8 June 2011 by P Vinnakota   (USA)

Customer Rating :  3/5

3 Star Rating   

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The airport is small, overcrowded, and needs improvement. The seating is limited. At some gates, if you clear the security, then you cannot use the restrooms! The air conditioning was barely adequate for the heat, and the crowds. The signage is poor. The signs are parallel to the gates, but one walks perpendicular to those signs. The staff were a bit gruff and impatient.


Abu Dhabi International Airport customer review :  4 April 2011 by N Sutherland   (UK)

Customer Rating :  3/5

3 Star Rating   

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Passed through a couple of times - T1 to T3 connection and another connection within T3. 2 hour connections both ways, so no problems. T1 is a crowded dump. Signage is poor in both terminals and T3 is a 10-minute walk. Transit Security seemed pretty disorganised but only took a few minutes. T3 had plenty Duty Free Shops with prices similar to DXB. Eating options were adequate and no problems finding toilets. Air conditioning was a bit brutal and there appeared to be plenty of cold people in the middle of the night. Biggest criticism for me were the dreadful flight information screens which are tiny and only covered departures up to 45 minutes ahead - you didn't know which gate to go to and the single information desk wasn't even manned. On balance I think I prefer AUH to DXB for a 2 hour transit - at least AUH is built on a human scale.


Abu Dhabi International Airport customer review :  9 January 2011 by Stephen Taynton   (Kazakhstan )

Customer Rating :  2/5

2 Star Rating   

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I have used this airport on a number of occssions but until recently did not see how bad it is. I usually go from the plane to the transit hotel to the lounge and then to the plane. But this time I was unfortunately travelling economy and experience the nightmare of Abu Dhabi - it is just a bad airport with staff not really knowing what they are doing, saying "yes you can find a trolley around the corner" I nearly walked to London and did not find one. The transfer between terminals is a nightmare with no rationale between what you should do - and with the upgrading in Terminal One the problem is worse. And don't get me started on the rude staff who are the transit hotel. Avoid this airport for your sanity alone.


Abu Dhabi International Airport customer review :  23 October 2010 by E Andrean   (UK)

Customer Rating :  2/5

2 Star Rating   

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On arrival at Abu Dhabi airport from Heathrow we were shocked to see a small area of poor quality, overcrowded seating and just a shabby very expensive cafe. Other than this there were some duty free shops. There was a general shortage of toilet facilities. All very depressing when you know you will be spending 6 hours there on your return journey. Etihad might have nice lounges for business and first class passengers but these facilities are not available to economy class passengers. The security check point for transfer passengers was heaving with queues of people and we found it very confusing. When I reached the front of the queue they sent me away because I was missing a tag? On our return journey we paid to use the "Hotel Lounge" which was worth every penny.


Abu Dhabi International Airport customer review :  11 October 2010 by T Neyrinck   (Belgium)

Customer Rating :  3/5

3 Star Rating   

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T3 is bright, clean with speedy security and passport controls. The transit zone before/between flights is not a place to spend more than 2 hours (limited choice of food and shops), but not a bad experience either. T1 is in an another league: old and worn, okay for arriving at, but not a nice place to depart from. All in all a basic but efficient airport as long as you pass through T3.


Abu Dhabi International Airport customer review :  20 September 2010 by A Stevenson   (UK)

Customer Rating :  3/5

3 Star Rating   

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Transfer at AUH from LHR enroute to CMB and on return journey. Arrival at AUH Terminal 3 - this is the first time in many years I'd passed through Abu Dhabi, and T3 was new to me. Fairly typical modern airport terminal - clean, spacious, lots of steel and glass. 10 minute walk to Terminal 1 for connecting flight - while still architecturally eye catching, showing its age, and feeling a bit sticky. 10 or so free internet terminals, several of which weren't working. On the return flight, we taxied to a remote stand and were bussed to a gate close to terminal 1. Long layover of 6.5 hours. While deciding what to do, I was approached by a friendly airport employee who explained my options, including (as a UK passport holder) the option to pass through immigration and leave the airport if I so wished. In the end, decided to find somewhere quiet to try and catch up with my sleep. Rather than proceed to my departure gate, I went up the elevator to the arrivals floor and walked back towards terminal 3. Limited seating en-route, and no facilities other than toilets, but very quiet and I was largely undisturbed for several hours. I noticed a room full of seating close to the transfer desk. Approaching departure time, I made my way back to the departures level, and through security (peculiarly, I don't remember needing to do this on the outward leg). Once through security, the route inevitably winds it's way through a huge shopping area before reaching the T3 departure gates. As is the case with T1, there were several free internet terminals. Plentiful seating at the gates themselves.


Abu Dhabi International Airport customer review :  24 June 2010 by H Melby   (Norway)

Customer Rating :  4/5

4 Star Rating   

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Terminal 1 is horrendous in every way and spending any more than 1 hour there is excruciating. A few days ago I had a 5-hour layover in Abu Dhabi airport, not knowing which terminal the departure would be from upon landing. Knowing what terminal 1 was like, I feared the worst. Thankfully it was from the new T3, which is a huge improvement. I must say the "most improved airport" award that AUH has gotten is really deserved. T3 has plenty of shops, plenty of places to eat (which is severely lacking in T1), and plenty of computers with free internet (there were never any lines). It is also clean and looks very modern, with actual windows unlike the old terminal. Staff were also quite friendly. When looking at the departure board, a staff member immediately approached me and asked me where I was travelling and directed me towards the appropriate gate. I wont mind transiting through this airport for future journeys as long as it is through T3.


ABU DHABI AIRPORT customer review :  11 May 2010 by S Montavanio   (Italy)

Customer Rating :  3/5

3 Star Rating   

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The new Terminal 3 is a huge improvement on Terminal 1 with upgraded facilities and overall good passenger experience. Not much to complain about other than the limited seating provided for passengers at T1 and then some rude, abrupt and unfriendly police at security checkpoints who has the ability to make any traveller feel most unwelcome for using this airport for travelling purposes.


ABU DHABI AIRPORT customer review :  8 May 2010 by K Guest   (Germany)

Customer Rating :  2/5

2 Star Rating   

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After a 14+ hour flight I was looking forward to getting a hot shower and a relaxing nap in the airport hotel or at least in one of the pay-for-service lounges during my 8 hour layover. We landed in the new terminal (3?), and whilst at first glance its nice, clean and new looking, I soon discovered there were very few directional signs, no shower facilities, no airport hotel or lounge facilities (unless you're Etihad silver or gold member), hardly anywhere to sit, nothing to do at all except buy duty free items or line up for 30 minutes of free internet and finding an open information desk was a huge achievement. I was eventually told I would have to go back though security and walk over to the old terminal if I wanted a shower, but after having dealt with the rude security staff, I declined. Its a real pity that the new terminal is so poorly outfitted, will make me seriously reconsider flying Etihad if I have a long layover again.




 




 


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