Abu Dhabi Airport Passenger Reviews and Abu Dhabi Airport Traveller Reports

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Very unimpressed! My husband and I arrived in Abu Dhabi after a 14 hr flight from Australia. The airport is chaotic, staff are fairly brusque and not helpful and there is nowhere to get a shower. In addition the Al Reem lounge was advertised as being accessible to certain MasterCard holders. The fine print, as we were told at said lounge's check-in counter, is that this is only for cards issued from Africa and the Middle East. Alternative option is the airport hotel which only rents rooms for the day. The place gives the impression of giving the ups to ordinary mortals like myself who travel economy. When compared to other airports like Singapore, Seoul, Hong Kong, Tokyo, Osaka, Bangkok, this place leaves a huge amount to be desired. Won't be flying Etihad again if I can avoid it.

MAN-AUH-DAC. Arrived at T1, Gate 7, and my onward flight was on the same aircraft at the same gate some 90 minutes later. You can't beat that for convenience. T1 is clearly more cramped than T3, which I have used before, and I found the ATMs hard to locate without directions from staff. Ironically, before opening up the scanners at Gate 7, the security team there used the passenger waiting area as location for their smoking break - in direct view of the no-smoking notices. Makes you wonder about their professionalism.

Terminal 1 has now been refurbished and has a fresh and spacious feel to it. The new First/Business Class lounge is excellent for food quality, beverages, cleanliness, showers etc. For a long stop over, pay the lounge price for a good meal and relaxing time. Immigration takes no more than 5 minutes. Taxi's plentiful outside.

My first transit at AUH, from DAC to MAN. Arrived at T3 with about 70 minutes between flights. As my departing flight also left from T3, the walking distance involved was refreshingly short. No queues at security. Only back-up was at document checkpoint at the gate. If you don't want to be forced to go through the duty free shop, simply use the toilets after security, as they have a second exit that leads to the gate concourse. My connecting flight left from a remote stand, necessitating a relatively short bus transfer. All together a smooth and comfortable transit experience.

Through AUH to BAH. Arrived at a remote stand and bussed to Terminal. Clear signage made it easy to navigate along with plenty of Departure screens. As previously stated, quite busy so seating can be a bit hit and miss but they can be found. However, after 7 hours in the air, a walk about was most welcome. Boarding through Gate 18 was bizarre, a doorway that actually led to Gate 17 and 18. Even weirder was that two flights were through this door at the same time which led to confusion for passengers. Security was a drag with two flights passing through one metal detector and two x-ray machines. They got it sorted and we were bussed to another remote stand. Return was at night. Arrived at another remote stand and again a bus to the Terminal. I was travelling with an infant, access to a stroller would have been advantageous at the gate. Upon arriving at Flight Transfer, we found a fleet of strollers. Why position them here? A reasonably long walk down to Gate 34 (10 mins) with plenty of seating at the Gate in a clean and airy environment. Overall, not a bad experience. Terminal 1 is rather dated but great for people watching and shopping. Terminal 3 is modern and bright but can involve a fair trek down to the Gates in the 30's. Be prepared is my advice. Roll with it as it can be busy and perhaps not follow the norm expected of some western airports.

Very bad experience with this airport, definitely will never travel again through it. Very bad attitude from immigration staff. E-gates rarely working and no one there to help.

AUH, even though it has a 'new terminal' is seriously deficient in the security area where queues can stretch back along the moving walkways/escalators. Their Etihad airport lounge is cramped and uncomfortable and the free internet stations in the terminal usually on 60% operational.

A bit unsure given the previous views here. But very pleased. Excellent signage, super staff, easy transfer, good food and duty free. Seating is limited but sufficient. Announcements clear and sufficient. Boarding easy and painless. Much better than I had expected and would be happy to recommend the airport for anyone transferring. I used terminal 3 only - I cannot review terminal 1.

Transited through Abu Dhabi to and from Europe on a recent trip. Terminal Three is very modern and clean but badly laid out and crowded. Security was quick but the duty free area was very small. It states on the airport website that there are showers. When I arrived, I found that the showers were the equivalent to the ones in changing rooms. How are passengers supposed to know to bring their own towel/soap etc. The customer service is very inefficient. I was redirected several times when asking for the gate for my flight to Larnaca.

MAN-AUH-MEL return. Passed through T3 on the outward leg, but had to switch from T3 to T1 on the return. Both Terminals were clean and bright with good facilities. Seating is at a premium, but was to be found. The only frustration was that we arrived and left from adjacent gates in T3 on our outward leg, but had to walk miles at the upper level to go through security to descend to the lower departure level. The only reason for this that I could see was to ensure that you went through the duty-free shopping area. The return arrangements meant we had to switch from T3 to T1, but staff were on hand to direct you and it was all quite painless. My first experience of UAE, and I would not hesitate to use the airport again.

Customer Rating :  3/5

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Customer Rating :  1/5

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Customer Rating :  2/5

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Customer Rating :  5/5

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Customer Rating :  3/5

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Customer Rating :  3/5

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Customer Rating :  2/5

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