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Abu Dhabi Airport Passenger Reviews and Abu Dhabi Airport Traveller Reports



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Abu Dhabi International Airport customer review :  13 March 2013 by C Heidtmann    (South Africa)

Rating : 5/10

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Recommended

Had a connecting flight from SA to Dubai and Dubai to London. Airport was fine but very busy. Had to walk quite far to find information boards. Not enough toilets for the amount of passengers, also not enough seating areas. Long walk to the boarding gate.



Abu Dhabi International Airport customer review :  4 February 2013 by A Cooper    (Australia)

Rating : 2/10

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Recommended

The airport was clean with average facilities, but the reason for the low score is the queue time at immigration. I got off my flight at 2am, having flown business class into Abu Dhabi. There were 30 immigration counters open, each with at least 60 people queuing. The process was so slow with staff leisurely processing customers at a rate of 3 minutes per person, that it took 3 hours to get through. There were people complaining all around and the people stamping the passports seemed to be operating 'in their own time' which was extremely slow interspersed with conversation and joke breaks between counters.



Abu Dhabi International Airport customer review :  17 January 2013 by S Humayun    (USA)

Rating : 3/10

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Recommended

Yesterday, I spent about 18 hours at this airport. Too many people coming and going through this airport but it doesn't has enough facilities to handle them. There are very few bathrooms, with missing lights and toilet rolls. Some has faucets which don't work. Because of huge number of people that used them there aren't enough people to keep them clean. It took me 50 minutes to get visa as only 4 immigration booths were open. Also, there are not many people who speak English to guide/direct travellers. Signs are clearly marked but information on monitors is not always correct. For example, my flight was at 1.45am and around 12am monitors started showing "Last Call". My flight got delayed to 2.45am. Though monitors at airport showed flight delayed but at 1.45am started showing that flight was closed. Also, gate information wasn't correct and that upset many people.



Abu Dhabi International Airport customer review :  14 December 2012 by M Eggleton    (UK)

Rating : 6/10

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Recommended

I travelled with Etihad from Melbourne to London. I don't know what terminal I was in, but I wasn't that impressed. It was quite small and confusing. Lots of staff telling people where to go, and you could quite easily go the wrong way and miss your connection. Facilities were ok, but I was only there for half an hour so didn't use them or any of the shops. It could certainly do with improvement.



Abu Dhabi International Airport customer review :  13 December 2012 by J Monsen    (Denmark)

Rating : 2/10

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Recommended

A transfer airport to avoid. I travelled from Turkey to Australia with a stop-over in Abu Dhabi and it was not a pleasant experience. Apparently 1.5 hrs hour is not enough to catch your flight - unless it's delayed which mine (luckily) were. It took about 25-30 minutes to get out of the plane, onto a bus and drive to the airport. Then you had to walk to the transfer gates and stand in line for another 30-40 minutes for another security check meaning you are left running for your gate because boarding closes 20 minutes prior to take-off. You do not get to skip line because boarding for your flight had already started - quite frankly they make a huge deal out of stressing the difference between economy and first class passengers - only the latter are treated nicely. The information boards are not updated, so only once I had arrived at the gate was I told that the plane would be delayed. At that point you're stuck in a gate with no access to any facilities. On the plus side there is free wifi, but that's about it. I have no idea what any of the facilities in the airport was like.



Abu Dhabi International Airport customer review :  9 November 2012 by S Vandendriessche    (Belgium)

Rating : 4/10

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Recommended

We just got off the plane from Brussels. Everything looks new, however services and information are below par! One expects some kind of way to see which gate your connecting flight is at. In addition to that: our flight had an inexplicable delay of more than 2hrs 20mins for which no apologies or information was shown at the gate. One upside: free wifi.



Abu Dhabi International Airport customer review :  11 October 2012 by Michael Buttle    (UK)

Rating : 3/10

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Recommended

Landed at T1 instead of 3 found airport to be confusing, after speaking to transfer staff found tunnel to T3, long walk allow plenty of time, T3 badly designed with lack of information on flight departure boards, very confusing with code sharing flights constantly changing far too quickly, toilets down stairs from departure gate, shops not stocking all brands of cigarettes/drinks. Poor boarding procedure. I know Dubai is very busy but it's a much better designed and constructed airport. I shall not be rushing back to Abu Dhabi.



Abu Dhabi International Airport customer review :  20 September 2012 by Bob Stanbrook    (Australia)

Rating : 3/10

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Recommended

Airport is nothing special but not unpleasant. However, every time I have been through this airport (three times) my luggage has ended up somewhere else! Don't know what is wrong with the luggage handling at this hub but it is not working.



Abu Dhabi International Airport customer review :  17 September 2012 by Philip Loveder    (Australia)

Rating : 5/10

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Recommended

Abu Dhabi Airport isn't the most appealing of the world's airports but does have some virtues. The duty free stores are well stocked and the upper level food hall adequate enough. However (and this has been pointed out in previous reviews ad nauseum) the air-conditioning is just far to cold for normal passenger comfort. Virtually everyone had blankets over them while waiting for flights! The flight information boards are quite inadequate and even flights scheduled less than an hour from departure may not make it to the board. Seating is limited outside the direct gate areas.



Abu Dhabi International Airport customer review :  17 September 2012 by Harold Bush-Howard    (UK)

Rating : 2/10

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Recommended

A very unpleasant airport. I connected from London to Bangkok thinking it would be a nice experience to travel via a Gulf airport as so many people are doing the same. Never again. It was bad enough dealing with ghastly food on Etihad. The food options at Terminal 3 are limited and very expensive. Also the fast food on display looked as though it was there 48 hours before. Not very pleasant at around 20 dollars for a similar meal which In London would cost less than half. A small bottle of water cost around 6 US dollars. Not many places to sit but lots of shops. Abu Dhabi makes Frankfurt and Paris look charming, clean and efficient for transiting. Never again.



Abu Dhabi International Airport customer review :  10 August 2012 by N Sutherland    (UK)

Rating : 7/10

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Recommended

Been a couple of years since I last travelled through AUH and nothing much has changed - completely useless flight information screens, poor choice of duty-free goods and eating options and absolutely brutal air conditioning. On the plus side the airport is built on a human scale and is easy to transit through, there's plenty seating and access to clean toilets (things that Dubai fails badly on). For me it's currently the best transit airport in the region.



Abu Dhabi International Airport customer review :  29 June 2012 by Andrew Reid    (Egypt)

Rating : 5/10

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Recommended

Three and a half hour transit for CAI-AUH-MEL in terminal 3 only. Coldest airport ever! AC is set so high we had to get our jumpers out. Very spacious, clean and lots of seats. Kid's play area is ok, but mostly for under 6's and just a few cars and a play house. Free wi-fi and computer terminals. Not much to do for that length of wait - as a transit point it needs more activities. Also, even though departure gate was directly next to arrival gate, we had to walk to the other end of the terminal to the arrivals area, clear security and then walk back again to the departure gate.



Abu Dhabi International Airport customer review :  7 June 2012 by Mark Wilkins    (UK)

Rating : 7/10

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Recommended

Transfer from MAN to BKK. As a Silver member of an Etihad guest I can access the Al Reem lounge which is a big plus, apart from duty free not a lot of things to do apart from free wifi. However, as previous travellers note, at peak times the security clearance for transit passengers can be very poor - I saw the longest line yet all the way back to T1 nearly on the way out, but no queue at all for the return flight. Like a lot of other airports need to plan better for peak periods early morning, early evening - if they do this it would get a lot better reviews.



Abu Dhabi International Airport customer review :  5 June 2012 by T Patel    (UK)

Rating : 1/10

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Recommended

One of the worst airport I have ever crossed so far. We landed at Gate 34 to catch a connecting flight at Gate 17. After walking 20 minutes, I came across a big banner "Gate 17" and there is no gate underneath! After catching somebody with airport badge, came to know that its closed and have to go through Gate 14,15 and 16 to go to Gate 17! Once inside, there is no water, no toilets and highly inadequate seats for 5 gates in that area! No electronic board showing which flight on which gate anything. If you need water go back to the main mall area and then again come back via security checks! Even worse for the families. First time I came across a situation where families are told to seat while they send across single and passengers without kids to the aircraft, and 5 minutes into the bus boarding activity, airport officials realized there are no additional bus and they sent the families in the same congested bus!! As far as possible, I will not travel again via Abu Dhabi. One mistake is enough.



Abu Dhabi International Airport customer review :  29 May 2012 by Saira Khan    (Canada)

Rating : 4/10

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Recommended

The airport has come a long way, but travel through AUH is still a rude awakening for many people. There needs to be better management and more thought put into the finer details. My biggest complaint is about the process (time delays) for eye scanning that passengers are put through. Management needs to realize that when there is a line with 100 arrival passengers but only one employee working this is extremely inefficient and irresponsible. There is no one monitoring this section of the airport, so you'll have people who are impatient pushing and going through to the front of the line. In this section of the airport there is no seating for passengers after a long flight. People are left waiting for hours just waiting with no fans or air conditioning! After speaking to many people who have also flown through AUH and DXB, they have said the experience left a negative outlook regarding travel to UAE.



Abu Dhabi International Airport customer review :  24 April 2012 by F Brusse    (Australia)

Rating : 2/10

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Recommended

Very unimpressed! My husband and I arrived in Abu Dhabi after a 14 hr flight from Australia. The airport is chaotic, staff are fairly brusque and not helpful and there is nowhere to get a shower. In addition the Al Reem lounge was advertised as being accessible to certain MasterCard holders. The fine print, as we were told at said lounge's check-in counter, is that this is only for cards issued from Africa and the Middle East. Alternative option is the airport hotel which only rents rooms for the day. The place gives the impression of giving the ups to ordinary mortals like myself who travel economy. When compared to other airports like Singapore, Seoul, Hong Kong, Tokyo, Osaka, Bangkok, this place leaves a huge amount to be desired. Won't be flying Etihad again if I can avoid it.



Abu Dhabi International Airport customer review :  15 April 2012 by Kurt Mueller    (UK)

Rating : 7/10

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Recommended

MAN-AUH-DAC. Arrived at T1, Gate 7, and my onward flight was on the same aircraft at the same gate some 90 minutes later. You can't beat that for convenience. T1 is clearly more cramped than T3, which I have used before, and I found the ATMs hard to locate without directions from staff. Ironically, before opening up the scanners at Gate 7, the security team there used the passenger waiting area as location for their smoking break - in direct view of the no-smoking notices. Makes you wonder about their professionalism.





 




 


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