Home Page

 

Atlanta Hartsfield Airport Passenger Reviews and Atlanta Airport Traveller Reports



PAGE

1 2 3
Bookmark and Share







ATLANTA HARTSFIELD AIRPORT customer review :  20 February 2012 by A Helfrish    (USA)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

ATL is a nice airport, clean and many shopping/eating options. But if you're at a far end gate and have to transfer terminals its a long walk.



ATLANTA HARTSFIELD AIRPORT customer review :  4 January 2012 by B Tromp    (Holland)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

A reasonable airport. At times a little difficult, because of the many signs in the terminal especially on arrival. The only problem I have with this airport is, that you go through a lot of check points and at the end your baggage goes to a carousel in the main terminal. Everyone has access to that carousel. Its very easy for someone to steal your baggage if you don't go get it directly. There is no control of people.



ATLANTA HARTSFIELD AIRPORT customer review :  28 November 2011 by J Krinsky    (USA)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

In my opinion, ATL is a very efficient airport considering the amount of passengers served. ATL is easy to navigate and you do not have to go outside to change terminals. The down side of this airport is international arrivals as you are required to recheck and claim your luggage and go through a security checkpoint before exiting the airport. However, this will change in a few months when the new international terminal opens. If your final destination is Atlanta, you will exit the airport after clearing customs, no more security checks and rechecking of luggage. ATL does have its faults (rude TSA, long lines at security), but what airport does not.



ATLANTA HARTSFIELD AIRPORT customer review :  21 November 2011 by D Dean    (Guam)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Atlanta is growing on me. I would hate to have to herd my family through Atlanta, but it is quite well designed in handling the massive crowds that flow through the busiest airport in the US. Arriving international will remain a nightmare that needs attention, but this time I only had 4 domestic connections, and they seemed no worse than anywhere else I have been. Overall Atlanta is crowded with lots of people but really does move them around fairly efficiently.



ATLANTA HARTSFIELD AIRPORT customer review :  21 September 2011 by M Klausalski   (Germany)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Arrived from Munich, Germany. At first it looked like we were the only plane arriving, besides the people on my plane, there was only 20-30 others walking around - trying to find where to go. I followed the crowd to a huge area of counters. There must have been at least 25 on one side. There were no signs indicating which lines to go to, there was 30 people with about 6 counters open, so I thought it didn't really matter as there was no lines of people waiting. I handed the TSA officer my passport at the counter who asked me why I was in this line when I should be in the other one. He mumbled something and waved his hand. ATL is uncoordinated, unfriendly and unhelpful, a maze with no signs.


ATLANTA HARTSFIELD AIRPORT customer review :  7 July 2011 by R O'Connor   (USA)

Customer Rating :  5/5

5 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Great Airport. It's really clean and there is enough sitting room. I love the large array of shops and places to eat. I imagine it can probably be confusing for someone going through it for the first time. I do not like how you have to pay for wi-fi. There are enough plugs for everyone which is really nice. Overall great airport.


ATLANTA HARTSFIELD AIRPORT customer review :  12 April 2011 by James Jones   (UK)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

It seems the security debacle has not improved looking at previous comments. I arrived in Atlanta from the UK with 1hr 30mins between my connecting flight. I stood in Immigration (along with about 500+ other foreign nationals) for 1 hour 15 mins as there was the grand total of 3 immigrations officials to cater for all these people. The aircon was broken, the Shuttle train wasn't working and although I'm fairly fit I could not run the 1 mile to the other terminal in time for my flight! I missed my flight and was put on another one leaving an hour later.


ATLANTA HARTSFIELD AIRPORT customer review :  6 April 2011 by David Stein   (USA)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

I connected through Hartsfield to and from Guatemala. Transfers went very smoothly. I was especially impressed that I was able to get through passport control, customs, check my bag , through security, getting to my connecting gate in 45 minutes.


ATLANTA HARTSFIELD AIRPORT customer review :  28 March 2011 by Brian Smith   (Japan)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Overall, not a bad experience. Depending on the load at any particular concourse, it can feel crowded and cramped. Generally, the passenger facilities are decent. Delta has introduced more power stations in gate areas, and that has to be a good thing. Hold on tight in the people mover, it starts and stops abruptly.


ATLANTA HARTSFIELD AIRPORT customer review :  5 March 2011 by R Muratovic   (USA)

Customer Rating :  5/5

5 Star Rating   

Queuing

  

Cleanliness

  

Facilities

I have connected a few times in ATL in the AirTran Terminal. I must say this terminal has a great variety of restaurants and bars. It even has a smoking section. Connecting times are very short with AirTran.


ATLANTA HARTSFIELD AIRPORT customer review :  28 February 2011 by J Sabaduquia   (USA)

Customer Rating :  5/5

5 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Connected at ATL on Delta. We arrived at Concourse B, transfer using the tram was fast. Concourse E had a lot of shops, good design of the airport although the gate area had a lot of seating. Return flight from CUN, we had to go through customs and it the best immigration experience I've had - only one flight, so that helps. Food court on Concourse B was great, excellent views of the apron and traffic, gate area was a bit small. Overall, I was impressed with this airport considering it's huge traffic and size, it is organized and well ran, and friendly staff.


ATLANTA HARTSFIELD AIRPORT customer review :  19 January 2011 by Chris Musson   (UK)

Customer Rating :  3/5

3 Star Rating   

Queuing

  

Cleanliness

  

Facilities

I agree with an earlier reviewer. The return flight out of Atlanta was smooth, few queues and comfortable sized gates with lots of amenities. Really very slick. By contrast, the arrival is baffling, despite the Delta flight trying to explain the inexplicable before landing. In short, you clear immigration (I had no problems) and you reclaim your bag from security. This would normally be it. However, you need to go through the usual outward bound security checks (shoes/belts etc) all over again. Before you can do that, you need to pop your case on a carousel, which the sign says will arrive at a similar carousel in the Terminal South/North building. So, half an hour for the security check, down to the shuttle train which loops round the 5 main buildings and the final Terminal/exit, before picking up the bag. I have every sympathy with those who had to wait for their bags, although I was just as concerned that anyone could have walked off with them. Not a good way for the city to introduce itself, although it seemed to work (just)


ATLANTA HARTSFIELD AIRPORT customer review :  14 January 2011 by John Doe   (USA)

Customer Rating :  3/5

3 Star Rating   

Queuing

  

Cleanliness

  

Facilities

This airport has it's good and it's bad points. From the point of view of arriving at this airport, it is mediocre at best. Once off the plane, you frantically search for the baggage claim signs. This could be improved upon greatly. Once getting downstairs to the shuttles between concourses, you are rushed to the baggage claim efficiently. The rental car facilities are well maintained and usually staffed. Leaving the rental car facility is simple, then you enter and head directly into the hell that is baggage check-in. If you are fortunate carry-on, you are in luck, not much waiting. Typically we travel with odd engineering tools which can be a hassel to explain to TSA "agents" who apparently moonlight as Walmart employees. So a carry-on is usually in favor. When you approach the desk, and I've only struggled with Delta, check-in agents are often discourteous. Many stand around under signs which indicate that terminal is open, and when you approach them, they are quick to inform you to choose another line. The lines are long, because only one person usually checks bags per every 25 people standing in line. Once through this, heading for security is simple. There are many places to chop and eat both inside and outside security. The frustration here is their "expert traveler" security point. Located at the end of the hall, quite often you get stragglers who miss the main security gate. I have no problem spending a few minutes in security if means I get home safely. My frustration is with those who are completely unprepared and think the world has to wait on them. Once through, heading to your gate is simple - at the gate, the shops and eateries throughout the concourses. But there isn't enough seating in the gate area for those on each plane. Often crowds and lines form into the main aisle, putting you harms way of being run over with impatient shuttle (golf cart) drivers chauffeuring loads of elderly and morbidly obese people. Grab something to eat, if there's room, and if you have time to stand in line. Do some shopping, or find a seat four gates away. People watching is always a good way to pass the time.


ATLANTA HARTSFIELD AIRPORT customer review :  9 January 2011 by Jim Henderson   (Australia)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

What a terrible airport, I have never seen such a stupid setup in all my life. After arriving from London on a delta flight we thought we were free of the US security apparatus but no! Post customs, we walked into an abusive storm from airport and security officials complaining that we had not bothered to read the signs. Despite not knowing what was going on (there are no signs explaining this ridiculously stupid process), our bags were ripped from us and we were shoved into a long TSA security line. No one else does this, so who were we to know. After clearing security and picking our way through an airport that has multiple signs in the terminal for existing (all pointing in several different directions, including the wrong direction), we were forced to wait 2 hours for our bags to re-appear. I note that we were greeted with the option of picking from 3 carousels in a luggage lucky dip. 15 International flights and 3 carousels - 3 hours after arriving we were free.


ATLANTA HARTSFIELD AIRPORT customer review :  30 November 2010 by A Matthews   (UK)

Customer Rating :  5/5

5 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Taking into account that Atlanta is one of the most crowded airports in the world, I think it does a great job. I am an American that works out of the country, so I spend a fair amount of time going through customs everywhere. While Atlanta's could certainly be improved, it is not as bad as many places. Once the new international terminal opens, it will further help alleviate the current headache. The rest of the offerings in Atlanta are great, however if you aren't flying Delta or Airtran, I can see there could be some difficulties with gate changes.


ATLANTA HARTSFIELD AIRPORT customer review :  28 October 2010 by Terence Lewis   (UK)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

In my long experience of travelling from the UK to the US, Atlanta is the worst, most inconvenient airport to arrive at. The whole business of having to recheck you luggage after picking it up is a farce. What makes it worse is that if you have any duty free alcohol in your carry on luggage it has to be transferred to you checked luggage at this point - only the floor is available to do this transfer! Then you have to go through aggressive security checks with your hand luggage - even though you have just come off of an international flight where you have been thoroughly checked. Is this because US officials do not trust 'foreign' security(?) - even though London is distinctly more thorough than when you leave Atlanta (eg. where were the checks on liquids carried onto planes?). When you finally get your luggage in the terminal you now have to haul it up onto another train to reach the rental car desks - it took us an unacceptable 2 hours from landing to reach this point. I suspect that the basic problem with the airport is that it was never designed to cater for international passengers - which it doesn't.


ATLANTA HARTSFIELD AIRPORT customer review :  20 October 2010 by David Brown   (UK)

Customer Rating :  3/5

3 Star Rating   

Queuing

  

Cleanliness

  

Facilities

This is a crazy airport, departing out of Atlanta was fine but arriving from overseas was ridiculous. Once you have waited for an age at immigration, and then waited for your baggage you start to think you are home free, but no. The signage and information is very poor and before you know it you have security personnel shouting at you as they take your checked baggage off you and it disappears. Then, for you it's shoes off, x ray, the full routine as they do another full security screening. Then it's on a train that takes for ever to get back to the main terminal, and another wait for your bags to appear. But don't believe the carousel number it's a lucky dip at this stage. We arrived on a Thursday afternoon at 3pm from Europe. It took 2 and half hours before we got out of the terminal. We shall avoid in the future.


ATLANTA HARTSFIELD AIRPORT customer review :  6 October 2010 by M Streit   (USA)

Customer Rating :  5/5

5 Star Rating   

Queuing

  

Cleanliness

  

Facilities

We have used ATL for a dozen years or so flying Delta to international destinations as well as to the East coast. The operation works quite well. We have found ATL Immigration to be efficient and our luggage is delivered to us promptly; security rescreening back into the US at ATL can get crowded but we've found that it moves along and gets us to our connection in a timely fashion. The international terminal is great. Many shops and restaurant options; duty free shopping has everything you need. The trains between terminals are quick and efficient.


ATLANTA HARTSFIELD AIRPORT customer review :  21 July 2010 by Brian Massey   (UK)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

The only airport that security screens you after you land. Shoes off, x ray, the full routine, and forces you to wait for your bags twice. Once from the plane and then a second time at the terminal. All liquids are confiscated as you pass through security to get into the country. This includes duty free - perfume, alcohol and shower gel. What do the authorities think you can do with these items since they are freely available in the terminal. It's blatant job protection for the sake of pointless tasks. The final issue is that the baggage claim is in a public area so anyone can walk in off the airport and pick up bags that don't belong to them.


ATLANTA HARTSFIELD AIRPORT customer review :  16 July 2010 by S Koenig   (Brazil)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Big and seemingly always crowded, but with lots of facilities, including many, many shops and eateries. We were fortunate enough to be traveling international Business Class, so got free use of the Delta Sky Clubs. There are several in the airport, but only the one in Terminal E (I believe) has showers, and there are only two so there can be a wait. The train between terminals can get crowded, but they are frequent. Lines for Immigration moved quickly, though they didn't open until 5:30 a.m., so when our flight from Brazil arrived early (about 5:15), we had to wait on the plane until 5:30 until we could even disembark (and then there was the long walk to actually get to Immigration). On our return (again, for a connection) we could not find our flight, leaving 2 hours later, on the departures board, and the agent at the airline customer service desk said that sometimes flights don't make it onto all boards at the same time.


ATLANTA HARTSFIELD AIRPORT customer review :  15 July 2010 by L Enticknap   (UK)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Arrival and transfer on July 2 - no queue for immigration.! I was ushered straight up, and the immigration officer was polite and welcoming. However, that very positive start was then offset slightly by a 30-minute wait for my suitcase to arrive on the carousel. You've got to faff about with a tube train getting between terminals - it's not all under one roof like Minneapolis or Memphis is - but with a four hour transfer window that was no problem. The range of eateries and shops was all pretty much what you'd expect. The only downside I'd flag up with ATL as a transfer airport is the absence of free wi-fi.


ATLANTA HARTSFIELD AIRPORT customer review :  14 July 2010 by B Coe   (USA)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

We will avoid using this airport on future trips. They continuously move your departure gate, and may or may not notify the passengers. Then, when you are late because you did not know, they take no responsibility for it. We ran all over that place due to constant changes. It is very poorly run, although I have to say the staff are friendly and helpful for the most part. We missed our connecting flight because they changed the gate and we did not know, and then they left early. We were, however put on standby for the next flight, 2 hrs later, and got on it. We saw this happen to others when we were returning home, and spoke to a lot of people who had the same frustrating experience. I felt the problem was totally the airport, and others said they always have problems with Delta.


ATLANTA HARTSFIELD AIRPORT customer review :  12 April 2010 by Glenn Barnes   (UK)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

The security process from arriving off an international flight is the worse I have ever used or seen. It took 45 minutes to clear security then another 30 minutes for the baggage to be transferred to arrivals. I will never use this airport again if I can avoid it.


ATLANTA HARTSFIELD AIRPORT customer review :  8 January 2010 by Rich Jenkins   (USA)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

ATL's major function is providing domestic connections for Delta passengers and it does this fairly well, with an efficient train system between concourses. OTOH, the concourses are long and Delta customer service (such as it is) has been greatly cut back. Earlier this year, I encountered a situation where the wrong type of aircraft had been provided (after a long delay and cancellation of flights before and after ours) and the ticket staff were less than gracious in dealing with the fallout. The food selection remains relatively unhealthy and the largest food court (outside of the main terminal) tends to be crowded. The selection of reading material is generally pretty awful, but typical of Atlanta in general. CNN is loud and inescapable and the airport generally provides even less opportunity for peace and quiet than the average. Departure security is centralized and unpredictable, but not quite as timeconsuming as it was 2-3 years ago. The "secret" North terminal alternative to the main terminal security has been closed--this had provided much faster screening because it was known only to people using the T terminal and carriers other than Delta. Baggage areas have been remodeled, but there no longer is security to check tags. Beware of taxi operators who approach you in the baggage claim as they charge more than the ones in the queue outside. Expect taxi drivers to not know anything other than major hotels - bring mapquest-type directions to your destination. Long time Atlantans don't know much of the area either. Marta rapid transit service has gotten slightly better although the process of paying for fares with cards is cumbersome compared with the old token system. Marta is the best way to reach major hotels downtown, in Midtown, and Buckhead. Customer service is generally horrible in the airport although better with carriers other than Delta. Despite many years of living in ATL and much international travel, I always cleared customs elsewhere (my int'l travel was mostly to Asia and on United, so ATL was rarely feasible), my understanding is that international arrivals are variable and often unpleasant. The international terminal, which used to be dismal is apparently being redone. Delays are common at this airport - the weather in the Atlanta area is volatile, with downpours and thunder storms being quite common in Spring and summer, plus Atlanta gets the back end of hurricanes in the fall. Often things will seem mild or only drizzly at the airport, but will be violent somewhere in an nearby flight path and this will cause delays. Some delays occur because of problems elsewhere in an airline's hub/spoke system and this is particularly true of Delta which dominates the airport. Morning departures are more predictable and less prone to delay than afternoon or evening flights.


ATLANTA HARTSFIELD AIRPORT customer review :  30 December 2009 by E Jensen   (USA)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

I was wondering if what I experienced was a one of a kind or a bad day. Apparently not. In Atlanta, US Immigration Officials just get up and walk away when there are huge lines, and don't come back for a long time and say nothing. One official yelled at a passenger for standing in line the wrong way and pointed at her like she was a dog. After about 200 people deep in line, they finally opened some more windows to move us through. Then there is the re- screening to get out of the airport. I was screened three times to get on the plane, and now I have to go to get Xrayed when I am getting ready to go home. The random selection is also pathetic.


ATLANTA HARTSFIELD AIRPORT customer review :  16 December 2009 by Melissa Pace   (Malta)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Arrived after a 12 hour flight from Malta/London feeling nauseous and not that good. Little did we realise that it would take another 2 hours to get out of the airport! The usual interrogation at immigration, then the inexplicable procedure of collecting your baggage, only to have it taken away again with no explanation of how to collect it. Then another 45 minutes standing in line to go through security just to leave the airport. Can someone please explain why this is necessary as no-one seemed to have a good explanation as to why we had to suffer this ordeal. Then we were directed to a tube-train crammed with people and when we eventually arrived at the baggage reclaim, there was our daughter and son-in-law (who live in the States and had come to meet us) standing with all our bags which they had collected for us!!! Some security - anyone could have walked off with it. I will never go there again - it was a nightmare and I still see no reason for it.


ATLANTA HARTSFIELD AIRPORT customer review :  6 October 2009 by Alex Greig   (UK)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

What a nightmare place! Immigration officials who suddenly leave their desks to go on a break without a word leaving a bewildered queue. Your luggage snatched away from you within seconds of retrieving it without any clear idea given of where or when you will ever see it again. Having to go through full security just to get out of the airport. Officials barking orders left right and centre. Never again if I can help it.


ATLANTA HARTSFIELD AIRPORT customer review :  28 September 2009 by Richard Martin   (USA)

Customer Rating :  3/5

3 Star Rating   

Queuing

  

Cleanliness

  

Facilities

I have traveled through many airports over the years, and employees of Hartsfield Airport are the rudest I have seen. They act as if they hate their jobs, and bark orders at people. Customer service is not part of the job skill. It's a shame because the rest of the south have warm and welcoming people with great attitudes. I would not recommend going through this airport unless there is no other choice.


ATLANTA HARTSFIELD AIRPORT customer review :  24 September 2009 by Jorg Ludewig   (Germany)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Went thru Atlanta from Frankfurt to San Diego. Customs was empty, thus pretty fast, though the USA treats its visitors like potential threats. Hand screen, iris screen, what is next? Footprints? Getting the checked in luggage took quite a while, checking back was fast. Only downpart is the security check right after. Did not we just got off a plane? Anyway, all facilities decent, ground transportation is efficient and layover can be rather short without being afraid to miss connection.


ATLANTA HARTSFIELD AIRPORT customer review :  15 September 2009 by J Leong   (UK)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Southern hospitality it was not at Atlanta Jackson-Hartsfield airport! Upon arrival from Amsterdam, we reclaimed our baggage - and then told we had to queue and go through security again Plus we had our baggage screened and taken away from us , to be reclaimed a second time around! What was the point? Were they afraid that passengers who got off after a safe flight might hijack the bus or something? I am all for security but this was craziness banking on paranoia. As far as I know, no other US international airport does that. The staff at security and customs were also rude and unwelcoming shouting and ordering at passengers like badly-trained prison officers. I will avoid Atlanta Jackson-Hartsfield like the plague. The airport does not know how to make visitors feel welcome.


ATLANTA HARTSFIELD AIRPORT customer review :  5 July 2009 by L Drabik   (USA)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

I have used this airport for over 20 years to catch connecting flights to PA. Only once did I use it for outbound international travel, so have not experienced the inbound international travel situation as described by others (I re-entered the US via EWR). I have always encountered courteous employees throughout the airport, and I think the layout of the airport was well-planned, I especially like the subway that connects the terminal and all the concourses together. And I really like how you can go from concourse to concourse withOUT having to go through security again, like I experienced at a major European airport. Also, I like the many dining options available in every concourse. Rarely have I experienced any flight delays, as I normally fly in the early morning hours to avoid any weather-related issues like those that usually occur in summer afternoons! Last month I chose to travel in the afternoon, and sure enough, our inbound flight was put into a holding pattern for approx. 15 mins, and the outbound flight sat at the gate for 20 mins before backing out, due to the local weather situation. Now with all that said, the only real drawback I can find is the lack of moving sidewalks in the concourses. I do realize there are moving sidewalks parallel to the subway line, but I think with the length of the concourses, moving sidewalks would have been included as well!


ATLANTA HARTSFIELD AIRPORT customer review : 26 May 2009 : by Bill Atkins

Customer Rating : 4/5

4 Star Rating

Atlanta is one of the rare airports where someone seems to keep evaluating how to make things better for travellers. It is very crowded sometimes and seating in the Food Court pre-security can be short at peak times. However the whole check-in/security/transportation deal is well- organized and most people involved are polite and friendly.


ATLANTA HARTSFIELD AIRPORT customer review : 25 May 2009 : by Ralf Klein

Customer Rating : 4/5

4 Star Rating

Considered that ATL is a very large and busy airport I think it is amazing how fast one actually gets through immigration, baggage claim, customs, baggage recheck and security screening. I really appreciated that the last few times I used ATL as a port-of-entry when travelling to the US. I also like the airport lounges in Concourse E and the food court. Another plus is the quick train connecting all concourses.


ATLANTA HARTSFIELD AIRPORT customer review : 25 May 2009 : by M Steinfeld

Customer Rating : 4/5

4 Star Rating

Hartsfield seems to be kind of a hit-or-miss deal. If you're connecting, leave plenty of time (don't take a 30-45min layover, because it won't be enough if things start going wrong). When arriving/ departing from Atlanta (ie. not connecting through), I have never had a problem. Sometimes it takes bags a while to display in the terminal, but other than that, the ground is usually as efficient as possible. However, for connecting flights, the major issue seems to be weather. On a good-weather day, I never have problems. But once bad weather hits, everything starts to break down. Delta has always been good to me if I needed to rebook, but again, all we can do as passengers is to give ourselves a decent layover time to account for the possible delay. Overall, the facilities are pretty good compared to other US airports. Especially Terminal E. There's plenty of food options, as well as decent shopping. The airport staff is usually extremely nice and always helpful - just be polite. But as with all airports, I've found that those passengers who plan ahead and know what to do if there's an unexpected delay, etc. are the same people that are least impacted by that delay.




 
Earlier comments have been archived (ie. prior to the date of last comment above).



PAGE

1 2 3
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 






 

top

back to top





| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2012  Copyright Skytrax