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Atlanta Hartsfield Airport Passenger Reviews and Atlanta Airport Traveller Reports
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ATLANTA HARTSFIELD AIRPORT customer review : 28 November 2011 by J Krinsky (USA) |
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Rating : 9/10 |  |
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In my opinion, ATL is a very efficient airport considering the amount of passengers served. ATL is easy to
navigate and you do not have to go outside to change terminals. The down side of this airport is
international arrivals as you are required to recheck and claim your luggage and go through a security
checkpoint before exiting the airport. However, this will change in a few months when the new international
terminal opens. If your final destination is Atlanta, you will exit the airport after clearing customs, no more
security checks and rechecking of luggage. ATL does have its faults (rude TSA, long lines at security), but
what airport does not.
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ATLANTA HARTSFIELD AIRPORT customer review : 21 November 2011 by D Dean (Guam) |
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Rating : 8/10 |  |
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Atlanta is growing on me. I would hate to have to herd my family through Atlanta, but it is quite well
designed in handling the massive crowds that flow through the busiest airport in the US. Arriving
international will remain a nightmare that needs attention, but this time I only had 4 domestic connections,
and they seemed no worse than anywhere else I have been. Overall Atlanta is crowded with lots of people
but really does move them around fairly efficiently.
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ATLANTA HARTSFIELD AIRPORT customer review : 21 September 2011 by M Klausalski (Germany)
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Customer Rating : 1/5 |
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Arrived from Munich, Germany. At first it looked like we were the only plane arriving, besides the people on my
plane, there was only 20-30 others walking around - trying to find where to go. I followed the crowd to a huge
area of counters. There must have been at least 25 on one side. There were no signs indicating which lines to go
to, there was 30 people with about 6 counters open, so I thought it didn't really matter as there was no lines of
people waiting. I handed the TSA officer my passport at the counter who asked me why I was in this line when I
should be in the other one. He mumbled something and waved his hand. ATL is uncoordinated, unfriendly and
unhelpful, a maze with no signs.
ATLANTA HARTSFIELD AIRPORT customer review : 7 July 2011 by R O'Connor (USA)
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Customer Rating : 5/5 |
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Great Airport. It's really clean and there is enough sitting room. I love the large array of shops and places to eat. I
imagine it can probably be confusing for someone going through it for the first time. I do not like how you have to
pay for wi-fi. There are enough plugs for everyone which is really nice. Overall great airport.
ATLANTA HARTSFIELD AIRPORT customer review : 12 April 2011 by James Jones (UK)
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Customer Rating : 1/5 |
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It seems the security debacle has not improved looking at previous comments. I arrived in
Atlanta from the UK with 1hr 30mins between my connecting flight. I stood in Immigration
(along with about 500+ other foreign nationals) for 1 hour 15 mins as there was the grand
total of 3 immigrations officials to cater for all these people. The aircon was broken, the
Shuttle train wasn't working and although I'm fairly fit I could not run the 1 mile to the
other terminal in time for my flight! I missed my flight and was put on another one leaving an
hour later.
ATLANTA HARTSFIELD AIRPORT customer review : 6 April 2011 by David Stein (USA)
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Customer Rating : 4/5 |
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I connected through Hartsfield to and from Guatemala. Transfers went very smoothly. I was
especially impressed that I was able to get through passport control, customs, check my bag ,
through security, getting to my connecting gate in 45 minutes.
ATLANTA HARTSFIELD AIRPORT customer review : 28 March 2011 by Brian Smith (Japan)
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Customer Rating : 4/5 |
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Overall, not a bad experience. Depending on the load at any particular concourse, it can feel
crowded and cramped. Generally, the passenger facilities are decent. Delta has introduced more
power stations in gate areas, and that has to be a good thing. Hold on tight in the people
mover, it starts and stops abruptly.
ATLANTA HARTSFIELD AIRPORT customer review : 5 March 2011 by R Muratovic (USA)
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Customer Rating : 5/5 |
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I have connected a few times in ATL in the AirTran Terminal. I must say this terminal has a
great variety of restaurants and bars. It even has a smoking section. Connecting times are
very short with AirTran.
ATLANTA HARTSFIELD AIRPORT customer review : 28 February 2011 by J Sabaduquia (USA)
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Customer Rating : 5/5 |
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Connected at ATL on Delta. We arrived at Concourse B, transfer using the tram was fast.
Concourse E had a lot of shops, good design of the airport although the gate area had a lot of
seating. Return flight from CUN, we had to go through customs and it the best immigration
experience I've had - only one flight, so that helps. Food court on Concourse B was great,
excellent views of the apron and traffic, gate area was a bit small. Overall, I was impressed
with this airport considering it's huge traffic and size, it is organized and well ran, and
friendly staff.
ATLANTA HARTSFIELD AIRPORT customer review : 19 January 2011 by Chris Musson (UK)
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Customer Rating : 3/5 |
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I agree with an earlier reviewer. The return flight out of Atlanta was smooth, few queues and
comfortable sized gates with lots of amenities. Really very slick. By contrast, the arrival
is baffling, despite the Delta flight trying to explain the inexplicable before landing. In
short, you clear immigration (I had no problems) and you reclaim your bag from security. This
would normally be it. However, you need to go through the usual outward bound security checks
(shoes/belts etc) all over again. Before you can do that, you need to pop your case on a
carousel, which the sign says will arrive at a similar carousel in the Terminal South/North
building. So, half an hour for the security check, down to the shuttle train which loops round
the 5 main buildings and the final Terminal/exit, before picking up the bag. I have every
sympathy with those who had to wait for their bags, although I was just as concerned that
anyone could have walked off with them. Not a good way for the city to introduce itself,
although it seemed to work (just)
ATLANTA HARTSFIELD AIRPORT customer review : 14 January 2011 by John Doe (USA)
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Customer Rating : 3/5 |
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This airport has it's good and it's bad points. From the point of view of arriving at this
airport, it is mediocre at best. Once off the plane, you frantically search for the baggage
claim signs. This could be improved upon greatly. Once getting downstairs to the shuttles
between concourses, you are rushed to the baggage claim efficiently. The rental car
facilities are well maintained and usually staffed. Leaving the rental car facility is
simple, then you enter and head directly into the hell that is baggage check-in. If you are
fortunate carry-on, you are in luck, not much waiting. Typically we travel with odd
engineering tools which can be a hassel to explain to TSA "agents" who apparently moonlight as
Walmart employees. So a carry-on is usually in favor. When you approach the desk, and I've
only struggled with Delta, check-in agents are often discourteous. Many stand around under
signs which indicate that terminal is open, and when you approach them, they are quick to
inform you to choose another line. The lines are long, because only one person usually checks
bags per every 25 people standing in line. Once through this, heading for security is simple.
There are many places to chop and eat both inside and outside security. The frustration here
is their "expert traveler" security point. Located at the end of the hall, quite often you
get stragglers who miss the main security gate. I have no problem spending a few minutes in
security if means I get home safely. My frustration is with those who are completely
unprepared and think the world has to wait on them. Once through, heading to your gate is
simple - at the gate, the shops and eateries throughout the concourses. But there isn't
enough seating in the gate area for those on each plane. Often crowds and lines form into the
main aisle, putting you harms way of being run over with impatient shuttle (golf cart) drivers
chauffeuring loads of elderly and morbidly obese people. Grab something to eat, if there's
room, and if you have time to stand in line. Do some shopping, or find a seat four gates
away. People watching is always a good way to pass the time.
ATLANTA HARTSFIELD AIRPORT customer review : 9 January 2011 by Jim Henderson (Australia)
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Customer Rating : 1/5 |
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What a terrible airport, I have never seen such a stupid setup in all my life. After arriving
from London on a delta flight we thought we were free of the US security apparatus but no!
Post customs, we walked into an abusive storm from airport and security officials complaining
that we had not bothered to read the signs. Despite not knowing what was going on (there are
no signs explaining this ridiculously stupid process), our bags were ripped from us and we
were shoved into a long TSA security line. No one else does this, so who were we to know.
After clearing security and picking our way through an airport that has multiple signs in the
terminal for existing (all pointing in several different directions, including the wrong
direction), we were forced to wait 2 hours for our bags to re-appear. I note that we were
greeted with the option of picking from 3 carousels in a luggage lucky dip. 15 International
flights and 3 carousels - 3 hours after arriving we were free.
ATLANTA HARTSFIELD AIRPORT customer review : 30 November 2010 by A Matthews (UK)
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Customer Rating : 5/5 |
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Taking into account that Atlanta is one of the most crowded airports in the world, I think it
does a great job. I am an American that works out of the country, so I spend a fair amount of
time going through customs everywhere. While Atlanta's could certainly be improved, it is not
as bad as many places. Once the new international terminal opens, it will further help
alleviate the current headache. The rest of the offerings in Atlanta are great, however if
you aren't flying Delta or Airtran, I can see there could be some difficulties with gate
changes.
ATLANTA HARTSFIELD AIRPORT customer review : 28 October 2010 by Terence Lewis (UK)
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Customer Rating : 1/5 |
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In my long experience of travelling from the UK to the US, Atlanta is the worst, most
inconvenient airport to arrive at. The whole business of having to recheck you luggage after
picking it up is a farce. What makes it worse is that if you have any duty free alcohol in
your carry on luggage it has to be transferred to you checked luggage at this point - only the
floor is available to do this transfer! Then you have to go through aggressive security
checks with your hand luggage - even though you have just come off of an international flight
where you have been thoroughly checked. Is this because US officials do not trust 'foreign'
security(?) - even though London is distinctly more thorough than when you leave Atlanta (eg.
where were the checks on liquids carried onto planes?). When you finally get your luggage in
the terminal you now have to haul it up onto another train to reach the rental car desks - it
took us an unacceptable 2 hours from landing to reach this point. I suspect that the basic
problem with the airport is that it was never designed to cater for international passengers -
which it doesn't.
ATLANTA HARTSFIELD AIRPORT customer review : 20 October 2010 by David Brown (UK)
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Customer Rating : 3/5 |
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This is a crazy airport, departing out of Atlanta was fine but arriving from overseas was
ridiculous. Once you have waited for an age at immigration, and then waited for your baggage
you start to think you are home free, but no. The signage and information is very poor and
before you know it you have security personnel shouting at you as they take your checked
baggage off you and it disappears. Then, for you it's shoes off, x ray, the full routine as
they do another full security screening. Then it's on a train that takes for ever to get back
to the main terminal, and another wait for your bags to appear. But don't believe the
carousel number it's a lucky dip at this stage. We arrived on a Thursday afternoon at 3pm from
Europe. It took 2 and half hours before we got out of the terminal. We shall avoid in the
future.
ATLANTA HARTSFIELD AIRPORT customer review : 6 October 2010 by M Streit (USA)
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Customer Rating : 5/5 |
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We have used ATL for a dozen years or so flying Delta to international destinations as well as
to the East coast. The operation works quite well. We have found ATL Immigration to be
efficient and our luggage is delivered to us promptly; security rescreening back into the US
at ATL can get crowded but we've found that it moves along and gets us to our connection in a
timely fashion. The international terminal is great. Many shops and restaurant options; duty
free shopping has everything you need. The trains between terminals are quick and efficient.
ATLANTA HARTSFIELD AIRPORT customer review : 21 July 2010 by Brian Massey (UK)
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Customer Rating : 1/5 |
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The only airport that security screens you after you land. Shoes off, x ray, the full routine,
and forces you to wait for your bags twice. Once from the plane and then a second time at the
terminal. All liquids are confiscated as you pass through security to get into the country.
This includes duty free - perfume, alcohol and shower gel. What do the authorities think you
can do with these items since they are freely available in the terminal. It's blatant job
protection for the sake of pointless tasks. The final issue is that the baggage claim is in a
public area so anyone can walk in off the airport and pick up bags that don't belong to
them.
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