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Antigua VC Bird Airport Passenger Reviews and Antigua Airport Traveller Reports

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Antigua VC Bird Airport
2 out of 10  2 out of 10
15 reviews

 



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ANTIGUA VC BIRD INTERNATIONAL AIRPORT customer review :  5 February 2014 by Stephen Whitlam    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Arrival procedures are simply horrible, and are still (Feb 2014) no better than those described by other commentators. Although I did find the staff welcoming and helpful. It seems to me that the lack of infrastructure and unwieldy procedures cause the delays - I imagine the staff dread the days when the BA, the Virgin and a couple of Nth American flights land almost at once. Thank goodness the rest of the island makes up for it! Never had a problem on departure though.



ANTIGUA VC BIRD INTERNATIONAL AIRPORT customer review :  3 April 2012 by John Parson    (USA)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

I am at VC Bird airport as I write this. We had an 1.20pm flight to Newark arrived at 10.50am for the flight. There was one couple in line ahead of us to check-in so this took 5-6 minutes total. We walked to immigration where there was no line, this took another 4-5 minutes with a very friendly immigration officer. No line at security and again staff were friendly and the equipment was working. The lounge is air- conditioned, has free wifi, food and shopping . The entire check-in/checkout took about 12 minutes at most.



ANTIGUA VC BIRD INTERNATIONAL AIRPORT customer review :  13 March 2012 by Andre Franca    (Brazil)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

As many have said here, ANU can be a nightmare, if you have only one hour to transit, you won't have enough time as immigration can easily take more than 1 hour. Antigua is a nice country, but there's a huge lack of organization, big lines and only a few x-ray machines working, the duty free lounge divides the boarding area from the waiting area. Bottom line, it took me 45 minutes to fly from Saint Kitts to Antigua and almost two hours to get out of this airport.



ANTIGUA VC BIRD INTERNATIONAL AIRPORT customer review :  25 January 2012 by D De-Dutton    (UK)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

On our incoming flight we cleared customs and immigration in 40 minutes and very quickly picked up a taxi to our hotel. Next day we returned to the airport for our onward flight to Tortola and had to stump up 28 US$ each departure tax as we'd been on the island for just over 24 hours - by 30 mins. We went through security to the departure lounge which wasn't too crowded to await our onward Liat flight. The homeward fight wasn't too bad though there was a massive queue at security when we arrived as there were several flights before ours. We went through security (no problems) and sat for a couple of hours in the departure lounge where we found the PA announcements hard to hear. We found staff fairly good though in general rather impersonal - not one smile from those behind desks. Our outgoing BA flight was parked at the extreme end of the apron so we had to walk about a quarter of a mile to board. The airport is working at its limit of capacity but hopefully the new airport will be in action soon.



ANTIGUA VC BIRD INTERNATIONAL AIRPORT customer review :  14 December 2011 by P Murphy    (USA)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Avoid this airport, especially on transfer flights. You have to go through a highly disorganized and lengthy security screening even though you are already cleared from another airport and arrive behind security screening. Half the equipment wasn't working, we had to wait long lengths of time to get through and pushed back while other flights were given priority to go through what few security screening lines there were. We came close to missing our transfer flight each time we went through thanks to total confusion and disorganization. If you want your vacation ruined this is the best place to start. Pay even a higher fare if necessary to avoid this place.



ANTIGUA VC BIRD INTERNATIONAL AIRPORT customer review :  9 December 2011 by J Tydeman    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Arrived at Antigua Airport from London to an utter shambles. Due to the way international flights are scheduled, the airport becomes overrun for a few hours each afternoon. It cannot cope with the number of passengers with half a dozen or more wide-bodied jets arriving from the UK and North America in the space of a few hours. We queued for 2 hours to get through customs and immigration, and then waited again for a taxi to our hotel. The airport is run down and badly in need of some re-decoration at the very least, and ideally some staff customer training.



Antigua VC Bird Int'l Airport customer review :  21 October 2011 by Charles Offdenson    (USA)

Rating : 1/10

Queuing

Cleanliness

Facilities

Antigua is a great country. It's airport however is the 7th ring of hell. Departing Antigua though you speak to 8 different people. Check in does not warn you of the departure tax (which is now 50$ USD - a previous review stated it used to be $25 and was to be eliminated - guess that didn't happen). Why the hell can't they get the airline to collect this for them - it's cash only as well. There are numerous checks, lines, etc before you get anywhere near the plane - and they were calling 'final boarding' before we even checked in? It took an hour and a half to get through the building. The flight was delayed 40 minutes since there were still more people behind us scrambling to get on the flight. They need to fire everyone that works there, bulldoze and expand the place, and lose the absolutely insane checkpoints/lines/security.



Antigua VC Bird Int'l Airport customer review :  30 July 2011 by Lee Ewert   (Canada)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

We travelled on a Saturday and, even though we were in row 2 on our flight, there were two other flights ahead of us, so we waited two hours just to get through Customs and Immigration. From what we could tell, the delay is caused by a lack of signs instructing travellers about how to fill out the forms given to them by the flight attendants. That and a general lack of caring on the part of everyone working there! Believe me, these people may want your tourism dollars, but they don't want you. The trip back was even worse. There are no signs telling anyone which flight is boarding (all are through the same gate); the PA system is so bad that there is no way of actually understanding what is being announced; there is no Arrival/Departure information anywhere. We won't be returning because of the way tourists are treated at the airport: Antigua (or Antagonize as we have come to know it) obvously doesn't want any tourists to travel through their airport.


Antigua VC Bird Int'l Airport review : 13 March  2009 : by Clive Drake

Customer Rating : 1/5

1 Star Rating

I have been flying to Antigua for 16 years and the airport is the same now as it was in 1993. On arrival with BA just pray you dont see a Virgin 747-400 and a BMI jet on the tarmac. Immigration is truly beyond your worst nightmares, up to 2 hours! On the return BA Club world passengers use a tatty lounge (landside) with the windows blocked out, overlooking a large seating area that is always empty. You get a free drink that can take half an hour from a lone waiter. Snacks consists of a few cream crackers, some cheese and celery with some strange dip. If the whole Club cabin decide to use the lounge; forget it! Security is to a high standard - but the staff the rudest on the planet. The plane is boarded by walking over the windy tarmac.


Antigua VC Bird Int'l Airport review : 27 February 2009 : by L Hillson

Customer Rating : 1/5

1 Star Rating

Recently returned from Antigua. The airport is a disgrace but worse still are some of the staff employed. They do not know the meaning of 'customer relations' or how to work at any speed to get the queues moving. Entering the country was bad enough but on leaving I was stupid enough to ask a civil question as my hand luggage was going through the scanner to be shouted at more than once to "shut up, shut up, get your sunglasses and bracelet off, shut up". What a total disgrace! I felt I could not complain there and then as one feels very vulnerable in those situations.


Antigua VC Bird Int'l Airport review : 26 January 2009 : by J Brockhurst

Customer Rating : 1/5

1 Star Rating

A very basic "bare bones" airport. You check in at airline desk which is opposite the taxi rank. The only flight information you will see in the entire airport is at the check in desk. The cafeteria is before the security check, and is up an external concrete staircase more commonly seen in a run down housing estate. The cafeteria seems to be reasonable enough, but those unwise enough to fly BA Business Class are ushered into a room that BA have the effrontery to call a lounge. Its possibly the largest room (and I mean room) that BA could find. Its dimly lit, ideal for those who choose to watch the football on the tv, but not so convenient for those who choose to read. Furnished with darkwood furniture it has the appearance of a slightly worn 2* hotel from the fifties. The view through the window is into the seating area of the cafeteria, nothing external. Drinks are brought by a a waiter from the bar outside, and as for "nibbles" you help yourself to the few miserable offerings of cheese situated on a dresser. Virgin passengers have access to the "Sticky Wicket" over the road (this is a bar in the cricket club). Antigua is truly a wonderful country with people to match, so don't judge the country by its airport.


Antigua VC Bird Int'l Airport review : 7 November 2008 : by C Swan

Customer Rating : 1/5

1 Star Rating

Arrived on BA flight from LGW. Very full flight for the cricket so had to queue to ages to clear through immigration. Not helped by the fact that 2 young ladies didn’t know where their accommodation was (why are they so fussy about this?) and one inebriated passenger had lost his passport. Porters were very pushy and hard to get rid of. Departed on 3 Nov - a nightmare. Flights were very full and so there were long queues to check in, not helped by the fact there are no self service machines. None of the ATMs at the airport or the nearby Bank of Antigua were working so we ended up having to borrow money off other passengers to pay our departure tax. Not sure what this tax is for given the woeful state of the airport. Again long queues for immigration – perhaps they were wary of our NZ passports? Very few shops, not enough seats, café inadequate. Worst airport I have ever been to and a disappointing end to an otherwise fantastic trip.


Antigua VC Bird Int'l Airport review : 28 April 2008 : by Nick Parker

Customer Rating : 1/5

1 Star Rating

Arrived today at Antigua airport from Anguilla en route to Gatwick with Virgin Atlantic but scheduled 2 hour wait was reduced to 1 hour after delay to first flight. No assistance provided at airport to find luggage and airport staff were uncooperative and unfriendly. We were given the choice to board without luggage or miss the connection and wait for luggage despite their still being an hour to departure.


Antigua VC Bird Int'l Airport by Craig Covil

8 April 2008   Customer Rating : 2 Star Rating

I concur with Geoff Isaacs comment, the best thing on departing is to get there early, check in - lose the luggage and go for a cold beer (Carib) across the road at the Sticky Wicket, good food too. This airport is very tired and when hot the terminal building lounge is very sweaty - not what you want just before you get on board a long haul flight. They should demolish this and get a new terminal building with lots of passive ventilation. Last time I departed the security scanning machine for hand luggage broke down, so nothing got scanned. Lovely people. Lovely country.


Antigua VC Bird Int'l Airport by Geoff Isaacs

18 March 2006   Customer Rating : n/a

First of all make sure you have the correct paperwork given you by the airline in flight, despite flying BWIA, all on our flight were 1 form short per persons including children. Once through the security check getting in the luggage came quite quickly on the antiquated carousel, ignore the porters its only a short trip to the exit. On return get there as early as poss if you don't like queuing, because every case is searched prior to check in, we arrived slightly more than 3 hours early under our own transport, this meant it only took 30 mins to check in, then paid the $25 tax to leave (to be abolished soon). Rather than go in the departure lounge we headed across the road to the Stickey wicket cricket ground/bar/museum, where we languished in luxury while watching a floodlit pro/am cricket match. we went back to the airport 1 hour before departure. the departure lounge has nice shops, but I wouldn't have liked to have been sat there for more than an hour. Once called to gate (one gate with several airline desks!) we were pointed in the direction of the walkway and set off to board the plane, from this point we never saw another airport official until at the top of the steps at the plane, it was dark and non experience flyers could have easily boarded the First Choice aircraft by mistake. On the whole not a bad experience, but improved by going to the Stickey wicket (believe Virgin passengers are given vouchers to spend there)










 


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