Amsterdam Schiphol Airport Passenger Reviews and Customer opinions

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Amsterdam Schiphol Airport customer review :  23 August 2010 by Peter Goldsbury   (Japan)

Customer Rating :  3/5

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I have used Schiphol many times over the past 30 years, but as I grow older, the advantages diminish. The one-terminal concept is a major selling point for this airport, but the airport is too large for this concept to be viable. The last time I used Schiphol, the planes landed on and took off from the Polderbarn runway and this added about 20 -30 minutes to the overall journey time. Both the incoming and return flights involved a lengthy trek to Gate E. Baggage handling was fine on this occasion, but is not reliable. Since I live in Japan and use Osaka Kansai as my main airport, perhaps I am biased.

Amsterdam Schiphol Airport customer review :  1 August 2010 by Therese Doerum   (Norway)

Customer Rating :  4/5

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I've travelled to, and from Schipol a lot of times the last 2-3 years, and my first impression was that it was well organized, informative, friendly staff and alot of things to do while waiting for a train. Now, after being there a little bit too much, there is a couple of things I don't like. Cleanliness in the dining areas (at least downstairs). Rats running around, and when I asked for the money back for the food I had ordered, the waitress just said with an unpleasant voice "its an epedemi, just eat your food". Try to avoid food that is not sealed in plastic and made somewhere else.

Amsterdam Schiphol Airport customer review :  22 July 2010 by Max Meijer   (Netherlands)

Customer Rating :  2/5

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Why is Schiphol proud of it's one-terminal-concept? It may take up to a 40 minutes walk from one gate to catch a connecting flight and last week after landing, taxi-ing and docking the plane took about 30 minutes - 50% of the flying time of my flight from ZRH. The whole enterprise feels like it has grown to an unmanageable scale for those who do the job on the ground. The core business should be efficient flight and passenger handling, not operating a shopping mall.

Amsterdam Schiphol Airport customer review :  21 July 2010 by Robert Mansfield   (UK)

Customer Rating :  4/5

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I have used AMS on numerous occasions and cannot fault it. Plenty of shops, bars and cafes and well sign posted. The walk to and from D/H piers can be a bit of a pain.

Amsterdam Schiphol Airport customer review :  8 July 2010 by Jim Keeney   (UK)

Customer Rating :  4/5

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On the whole, quite a pleasant experience. Schipol Airport is large and spread out but sign posting is good. Ample shops and eating places and the airport seemed to be run quite efficiently. Security staff, whilst very professional, were a little over-zelous. I had to place my passport on a tray to be scanned. I was a bit puzzled at this. I see a previous correspondent has also commented on this.

Amsterdam Schiphol Airport customer review :  30 June 2010 by Riccardo Lehmann   (Singapore)

Customer Rating :  3/5

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First time I flew from HKG to AMS with CX - arrival in AMS ok after night flight, long taxi to the gate. AMS has a few construction projects it seems. Very long immigration queue due to only 3 checkpoints for non-EU passports and one EU passports counter open in a dark unwelcoming area. The few open counters are not enough at all when the flights from SQ, Delta and CX are arriving at the same time (and many others)! I was through quickly as have EU passport but my friend had to wait nearly 30 minutes. Baggage delivered quickly. I love the great connectivity of AMS to trains, bus, taxi etc. On our return flight check-in very quick and no problem, but again very, very long queue for passport control, there were two queues only for non EU passengers and one for EU passengers - my friend was waiting 45 minutes, myself 30 minutes! There were 7 counters not open and it was busy lunchtime! This is a nightmare. Airport facilities ok but nothing special compared to HKG and SIN - I even prefer FRA!

Amsterdam Schiphol Airport customer review :  29 June 2010 by S Potts   (Netherlands)

Customer Rating :  4/5

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When travelling to Schengen countries, Schiphol is a pretty good airport. There are plenty of facilities although shops are a little pricey. If you're flying to a country where you're required to go through passport control (gates E and above) then things get a little silly. The security check is at the gate, which results in very slow boarding times and long queues. It also gives you no opportunity to buy drinking water before you board, which is ridiculous before a long-haul flight. There was a vending machine but this was for Coke only.

Amsterdam Schiphol Airport customer review :  27 June 2010 by N Baker   (UK)

Customer Rating :  5/5

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Found this airport very good, with the train station below and the various shops. When I arrived the walk from the gate to arrivals was long, with Schipol being a large airport. On return I experienced the same problem with a previous reviewer where the departure gate number appeared less than 40 minutes before departure and then when it did we were panicking we would miss the flight as the gate closes 30 minutes before departure. All in all though, I found the airport convenient with transport links and it's selection of shops.

Amsterdam Schiphol Airport customer review :  13 April 2010 by A Galanis   (USA)

Customer Rating :  5/5

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You can enjoy shopping, eating and having a nice cup of coffee on the Terraza overlooking the various airlines arrival and departing the gates from outside. Easy access taking a train to the city from the airport and the Sheraton hotel is fantastic to stay in overnight before you board connecting flight the next day.

Amsterdam Schiphol Airport customer review :  12 April 2010 by M Wilkins   (UK)

Customer Rating :  4/5

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I like Amsterdam as a transit hub - however on my most recent visit it was not as good as previously. True there are long distances between gates so for very tight transfers its not ideal - if you have time to spare though there's a lot of things to do compared to your average airport (loads of bars/restaurants, the free art museum, lots of recliner seats, the casino). However the pricing in the restaurants/bars is now on the high side (4.6 euros for a pint of heineken, 8 euros for an irish breakfast) and had the misfortune of encountering a very irate and rude cleaner on my return journey - they need to ensure all their staff are customer trained.

AMSTERDAM SCHIPHOL AIRPORT review :  9 March 2010 by Peter Harrison   (UK)

Customer Rating :  4/5

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Used AMS to transfer from flights from MAN and to PTY return. I found the airport easy to negotiate and containing every facility a transferring passenger could need. I agree with previous comments regarding the loungers on the first floor - If you can get one they are a comfortable resting place. The airport is huge and, as I found on my return, although I made my connecting flight in plenty of time my bags did not!

AMSTERDAM SCHIPHOL AIRPORT review :  27 February 2010 by Kay Gebauer   (Switzerland)

Customer Rating :  2/5

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AMS is not a Star Alliance Hub and you feel a bit discriminated there. There are no Quick Check-ins and only one person at the counter for one Swiss flight. Security check is more than 40 min in the morning and the fast lane is only for SEN, not for FTL. So be there 2hr before departure, even if you're FTL.

AMSTERDAM SCHIPHOL AIRPORT review :  1 February 2010 by B Geherarigo   (Switzerland)

Customer Rating :  3/5

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I am using the AMS for about 20 years. Used to be a medium sized and efficient airport. Also the shopping was a joy. Very good price. Now I felt it as an American Airport. Too large, too complex procedures and unfriendly staff. I miss old days.

AMSTERDAM SCHIPHOL AIRPORT review :  30 January 2010 by I Dujmovic   (Croatia)

Customer Rating :  5/5

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Clean and functional terminals, baggage claim faster than average, check in smooth and staff help you. Plenty of stores in Plaza and after passport control area. Bars, restaurants and other facilities including affordable hotels near by.

AMSTERDAM SCHIPHOL AIRPORT review :  9 January 2010 by P Herman   (Spain)

Customer Rating :  5/5

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I love the different waiting lounges with comfortable, lounge-style chairs that you can sprawl out on and relax, some apparently designed for sleeping since its what many people do on them. On a recent trip I stayed 4 hours at the "Yotel", the in-terminal hotel which offers small space-age rooms, the single rooms are not unlike a Japanese "capsule" hotel, only with your own toilet, shower and wide screen TV. There's even a button for room service. 4 hours costs 45 euros, a bit pricey but then again you can doze off and not have to worry about your bags being stolen. The rooms are not completely soundproof though, but luckily I had brought earplugs and managed several hours of good sleep before my connecting flight. I agree that Schipol's food outlets are expensive, but the quality is higher than most. The negatives about this airport are the long walks to gates and the lack of seating in the "D" pier. Otherwise, a great airport to connect in.

AMSTERDAM SCHIPHOL AIRPORT review :  25 November 2009 by S Dixey   (UK)

Customer Rating :  4/5

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As a transfer airport, it is reasonable as long as you know in advance you are in for a long journey of 15 to 20 mins at times, although pedestrian conveyors help. The EU border control has improved considerably but there are times when backlogs do occur, but there is an express checking queue for genuine short-connection passengers. Cooked food is not that good at any location I've tried so far. Aircraft arrival / departure is generally OK. They do have problems when changing gates at short notice and not making it clear enough to non-english / dutch speakers that they have to move, leading to confusion and congestion at boarding areas. Prices are too high and now the Euro is quite strong, very few good buys are to be had unless you do some serious research beforehand for an item you know you want and is available. Cleanliness is good although there are some dark corners that tend to get neglected such as the bus to aircraft gates. Seats in the departure areas can be in short supply at peak periods so you need to hunt around sometimes.