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Amsterdam Schiphol Airport
3.5 Star Rating: Fair
255 reviews

 



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Amsterdam Schiphol Airport customer review :  1 August 2014 by Tom Verduin    (Netherlands)

Rating : 6/10

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Recommended

We flew from our national airport to Istanbul Atatürk on Turkish Airlines. We checked in online. That was an excellent choice, since the waiting queue for Turkish's check-in desks (only 3 open) was the longest I've seen at Schiphol (about 300m). We dropped our bags at the business class counter. This all went really fast. The queue for passport control however was very long. Only one desk was open. We dropped our bags 2 hours prior departure, but after passport control we just had time for a quick cup off coffee before the final boarding call, so we rushed to the gate, which was a 20 minute walk. When we arrived at the gate, boarding hadn't even started, however the screens already said 'gate closed'. The boarding queue was just as long as the passport control line, and it took us 35 minutes to reach the jetway. We had to clear security and just another passport control before entering the plane. Again, only one (of two) lines were in operation. We left the gate 10 min. late, and we were in a long queue for takeoff (approx. 9 planes) for runway 09. We took off exactly an hour late, but nonetheless arrived 2 minutes early at Atatürk, where an even more unpleasant experience awaited us.



Amsterdam Schiphol Airport customer review :  28 July 2014 by Padmakumar Ramachandra Rao    (India)

Rating : 10/10

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Recommended

The best in the world. Clean, clear instructions and tons of facilities, prompt service, train connection and ticket service from inside the airport, no hidden charges and most importantly, missing in many airports, a cash machine!



Amsterdam Schiphol Airport customer review :  21 July 2014 by Kevin Tunnicliffe    (UK)

Rating : 6/10

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Recommended

Check in kiosks worked well and there were plenty of them. Only problem was that as well as our own boarding passes it gave us someone else's as well. It just churned it out after ours. Queues for the automated bag drop machines were horrendous and would have been cut by maybe 75% if there had been more than one staff member allocated to help those who had not done this before. Weird system of going through security at the gate meant that people were having to abandon soft drinks they had purchased after clearing passport control and because the process of doing security at the gate is obviously time consuming people were at the gate with no access to drinks or toilets for up to an hour before they were boarded onto the aircraft and there were too few seats for the amount of passengers.



Amsterdam Schiphol Airport customer review :  13 July 2014 by Dmitry Kuzin    (Russia)

Rating : 4/10

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Recommended

I didn't like anything about my layover in AMS. Moreover the terminals were under construction. At night it was chilly there because of A/Cs working all the way. Crowded everywhere. Cars carrying disabled and seniors go very fast and almost run over people walking on foot making them step aside all the time. Not many seating areas. Duty free shops are ok. Security checks should be passed right by the boarding gate. Staff do not seem to be efficient. Add weird navigation to that and you will get a bad airport for a long stop-over.



Amsterdam Schiphol Airport customer review :  7 July 2014 by M Johnson    (USA)

Rating : 0/10

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Recommended

How crazy is it to have security checks at the boarding gates. Things are crazy enough when 300 plus people are lining up to board. And talk about rude security people. Coming in from Manchester and connecting to Portland, OR we had to pass security again at the boarding gate. We put our things on the x-ray conveyor and proceeded to the whole body scanner. When I exited the scanner I was met by a young man who begins by saying, "Did you not hear my colleague tell you to empty your pockets." And from then on he was sarcastic and demeaning about my ability to follow "orders." I admit that I had items in my pockets (wallet, passport, pen and my mobile). In all the chaos of the boarding gate I had neglected to remove them for the scanner. If I had had the time I would have sought out his supervisor. Schiphol Airport has advanced to the top of my list of airports to avoid at all costs.



Amsterdam Schiphol Airport customer review :  1 July 2014 by G Ducrettet    (France)

Rating : 0/10

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Recommended

I had to pass through Schiphol yesterday evening, I would like to reiterate the nightmare organisation of this airport, firstly I came from Edinburgh and on the TV it marked gate M for my next flight to Geneva, no signs anywhere marked M, I asked 3 officials before they explained I have to go out of the arrivals after a 20 min walk then re enter turn right, still no M marked. Finally I saw an M when I entered the departures, this is the first airport who doesn't seem to want to make things clear for transfers. At gate M, after turning my head for a minute to buy some water the Geneva flight disappeared, no explanation, nothing, we had to ask the security what had happened, he had to check on his Iphone and said there was probably a gate change, we had to exit the gate and walk for another 20 mins and I walk fast to D, my bag had passed with no problem the security at M, however, this time at D gate they stopped my bag and made me leave some things I had bought (which had also passed the security in Edinburgh also). A rude security officer wouldn't listen to the fact that we had come from another gate and seemed indifferent to our requests. Why was it necessary for us to come out of security and re enter, most airports you enter and that's it, even if gate changes. I would advise people to transfer through another airport if possible, Edinburgh is very nice and well organised.



Amsterdam Schiphol Airport customer review :  6 June 2014 by Edward Michaels    (UK)

Rating : 1/10

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Recommended

Chaotic security, many staff are just plain rude, and this is a dismal airport to transfer through. The walking distances are ridiculous. My transfer airside from G gates to a D gate highlights the poor standards here at Schiphol, and then the usual 15 mins trek to find a distant runway that seems like it's in Belgium. This is definitely an airport to avoid if you can. Dirty overcrowded facilities and just generally unpleasant.



Amsterdam Schiphol Airport customer review :  30 May 2014 by Hans van den Brink    (Netherlands)

Rating : 3/10

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Recommended

I am amazed this airport often gets high ratings. Shops are alright but much too expensive. Immigration is red tape at the top. Baggage handling for incoming passengers is a horror movie come true. This is an airport to be avoided.



Amsterdam Schiphol Airport customer review :  21 May 2014 by C Weere    (UK)

Rating : 3/10

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Recommended

Schipol terminal 3. Gate H, constructed of corrugated steel, most effective in letting in the heat. No sign of air conditioning - stay away if you can help it. Immigration quick, so are security checks, friendly too, unlike the dead faced staff at Gatwick. Three Euro for 1/2L of water at the airport, 25 cents worth from the Supermarket.



Amsterdam Schiphol Airport customer review :  5 May 2014 by Hans R T Hansson    (Australia)

Rating : 8/10

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Recommended

Easy to find your way having all amenities you need.



Amsterdam Schiphol Airport customer review :  25 April 2014 by David Graham    (UK)

Rating : 2/10

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Recommended

I am aware that many reviewers are high in their praise for this airport but I find it so big and the so-called single terminal layout so cumbersome that I often dread having to fly to and from Schiphol. On a recent flight from London-City airport we landed on the‘remote’runway so had to endure a 10-15 minute taxi to the gate. Once we got there the gate was stilled occupied so has to wait for another allocation (typical for this airport). Once we pulled up to the new gate, we had as usual to wait for what seemed like ages for the jetty to dock with the aircraft, then the endless walking and travelators to immigration added another 10 minutes to the journey. Luckily the immigration was very fast. So given a 40 minute flight from London, we spent at least 35 minutes taxiing, disembarking and endless walking. I don't find this airport at all suitable for shorter commuter type flights. It may be great for international transfers, but for a quick trip from the UK to work in Amsterdam, it adds significantly to time and stress.



Amsterdam Schiphol Airport customer review :  20 April 2014 by B Pico    (Ecuador)

Rating : 3/10

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Recommended

On March 15, connecting in AMS, from GVA to UIO. Chaos happened at Immigration: no lines exist, only one airport agent was there, but could do nothing to create lines, no explanations given. Amazed that an airport as Schipol, was unable to organize the situation, in which hundred of connecting passengers were left to try to board their flights with that big chaos, by their own. This created that my outbound flight, was delayed almost an hour. Luckily KL decide to delay the flight to wait for passengers. Not good customer service at AMS Airport: no information given, no lines at Immigration, not organized, free Wi-Fi doesn't work. Is this really one of the best airports in the world?



Amsterdam Schiphol Airport customer review :  7 April 2014 by Alexander Mokretsov    (Russia)

Rating : 10/10

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Recommended

Excellent airport. Very efficient transit, lots of space for sitting and relaxing, great self-service check-in zones. Wonderful bars and cafes with good food and drinks. Very comfortable Internet access zone. Absolutely excellent shopping experience. Probably the best European airport I have been to so far.



Amsterdam Schiphol Airport customer review :  1 April 2014 by H Oberbeckman    (Germany)

Rating : 9/10

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Recommended

Had a really good experience at AMS. On transfer from a transatlantic flight to a short feeder flight in Europe we experienced very short queuing times. There are a lot of power outlets within the waiting areas and free wifi in a lot of areas. Shops and restaurants are also available. The Terminal was clean and due to the size of the airport it's not necessary to walk far between gates.



Amsterdam Schiphol Airport customer review :  26 March 2014 by Eric McPherson    (UK)

Rating : 9/10

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Recommended

Often depend on a transit airport for my onward flights from the UK to elsewhere in the world) which means we really only have 4 choices from my home airport Manchester, which are Heathrow, Paris, Frankfurt or Amsterdam. Lately we started using Amsterdam simply as it is the best of all the 4 main hubs in Europe and we really enjoy spending some time there. Frankfurt doesn't inspire, Paris CDG is a rubbish place to spend some time, just a soulless place (unless you have lounge access I guess, which we don't have) and we tend to no longer fly BA as it's just to expensive to the destinations we regularly fly to. That leaves Amsterdam and we tried it a few times now and really like it. There's just so much to see and do, the range of shops, eateries and places to relax are awesome and every pier has something else to offer, there's even a museum and if you have the chance to go through customs to go to the railway station you're greeted by a rather large shopping mall as well. Some airport staff recommended we went through customs to go to the roof terrace where we found to our surprise that an airport was parked on the roof for the public to see, really cool. I do agree to some comments that security staff at the gate need to learn some manners as some of them are just awful. I guess that's down to translation issues but the Dutch clearly have to learn to add the word 'please' to their vocabulary, it just makes all the difference. Airport staff needs to give security staff some proper training as some have very limited English and as a result sound very rude. Overall KLM airline staff are always pleasant to deal with, they really stand out from other airlines, it is really noticeable. But back to the airport, by far the best airport to kill some time in Europe if you depend on a transit airport. Explore it, walk around a bit and you come across lots of great places, restaurants and bars, also on the upper level.



Amsterdam Schiphol Airport customer review :  5 March 2014 by P Cullen    (UK)

Rating : 6/10

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Recommended

I generally like Schiphol, it is large and busy but well laid out and has plenty of facilities and never feels particularly crowded. I have generally found queues short and staff helpful. However my most recent experience was rather less than perfect because KLM has introduced some very short transit times. Going out was 55 minutes and on return 40 minutes. The first was just doable but the second very stressful and I only made my flight by jumping a queue (on instruction from staff) and running the last part (I was not alone). The problem is exacerbated if you are on short-haul Cityhopper flights which park away from the terminal and require a bus to and from them, this reduces the transit time by at least 10 minutes. On the second occasion my second flight was 'now boarding' as I got off the bus from the first flight and 'gate closing' appeared when I was still some minutes from having my boarding card checked and going through security. This was despite going straight to the gate at a brisk walk, anyone unfamiliar with the airport or unable to keep up a good pace would really struggle. In the end Schiphol worked, but I found the experience unnerving and I caution transit passengers with less than hour between flights to be ready for a stressful experience.



Amsterdam Schiphol Airport customer review :  26 February 2014 by Andrew Wilson    (Norway)

Rating : 10/10

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Recommended

There is everything one could want and more in Schiphol. Airside there are hotels, a museum, casino, restaurants, good selection of shops, smoking rooms, and more bars than you could shake a fist at. My favourite airport to spend any length of time in.



Amsterdam Schiphol Airport customer review :  21 February 2014 by S Smith    (USA)

Rating : 3/10

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Recommended

Used to be a better place to fly, but security is very unprofessional as many other reviewers stated. I don't have issues with the airport itself. Clean, decent options for eating (although quite expensive), nice restrooms, nice areas to relax and work. On the flip side, get ready to be harassed. There is now a full-body scanner at each gate, so you are expected to be at your gate an hour and a half early versus the customary 45 minutes at normal airports, and even after the full-body scan at the gate, you may be subjected to the pat down. For all the things this airport has going, it is definitely the worst when it comes to unprofessional and rude security personnel.



Amsterdam Schiphol Airport customer review :  13 January 2014 by Yevheniy Kahanovych    (Ukraine)

Rating : 9/10

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Recommended

I used AMS for arrival, departure and transfer from non-EU to EU and vice versa. I was impressed with the overall organization (partly thanks to KLM), very reasonable immigration queues, very fast security processing, baggage transfer. Another important thing was plentiful and clean toilets. Signage was also a pig plus: clear and often. The building, despite being huge, Is nice and well kept. Boarding process was also ok. Security search was way too thorough, but this is for our own sake. The only two disappointments were railway ticket machines that refuse to accept foreign credit cards (not the airport's fault) and rip off drink prices. Since liquids are not allowed through security, prepare to pay 2.6 euro for 0.3l bottle of Evian. Shopping didn't impress me either. Overall great for flight. This is what it is needed for.



Amsterdam Schiphol Airport customer review :  10 January 2014 by Diarmuid Curran    (Malaysia)

Rating : 9/10

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Recommended

January 5 2014, 3 years since I last used Schipol. Their staff were exceptional. It would be easy to criticise when things go wrong as they did before. But when the entire process was so efficient, so smooth, and seemed tailored to getting the job done, one knows its working even though one is not so sure. The staff knew there were problems, and went 200% of the way to remedying them. 30/31 December 2010. Due to adverse weather conditions my flight was delayed and if it could go wrong it seemed to go wrong. After all it was a severe winter in Europe, DUB-AMS was delayed and I missed my connection to Kuala Lumpur. The right hand did not seem to know what the left was doing. To be honest I'd say I was unlucky in terms of how 'tight' my connections were, and my own advice would be to allow 2 hours minimum in any Airport to allow for contingencies. It was the same in September and January 2010, and since then I switched my patronage to Etihad. I'm impressed. KLM and Schipol are now back in my good books.



Amsterdam Schiphol Airport customer review :  29 December 2013 by T Whittington    (Sweden)

Rating : 10/10

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Recommended

One of the best airports in the world, and comparable to Asian benchmarks, such as HKG. Most recent time I used the airport, two days ago, I was late and arrived at the airport 2pm by train, and made it at C04 at boarding 2.15pm. Security was very fast, think they even upscaled a bit for the expected traffic due to Christmas. Unfortunately there was no time left to grab a bite, or do some Christmas shopping, but airport has sufficient places for that. In the past I have experienced, once or twice (in my case <5% of times traveled through the airport), 45 minute wait for the luggage, which was too long, don't know what happened there, the other occasion customs took too long, but apparently it was a sudden peak, and it took some time to call some extra staff. These two occasions however, are not representing the overall performance. The walking distance are normally fine, you can be unlucky when you have a stopover and need to go from H peer to B, that will take a good twenty minutes. But that shouldn't be a problem for the average healthy person. Still better than a train, or worse, shuttle bus. So looking at the numerous experiences I had at Schiphol, great airport.



Amsterdam Schiphol Airport customer review :  16 December 2013 by F Alesch    (Austria)

Rating : 2/10

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Recommended

Very bad experience, customer unfriendly, awful security check. Maybe good for shopping addicts, but not for serious flyers.



Amsterdam Schiphol Airport customer review :  14 October 2013 by Armando Urrio    (Switzerland)

Rating : 5/10

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Recommended

Queues are really too long and security checks are very suspicious. It takes hours to cross the airport. Luckily it is clean and staff are quite nice.



Amsterdam Schiphol Airport customer review :  25 September 2013 by J Wix    (UK)

Rating : 5/10

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Recommended

I found the Schengen to non Schengen transfer in both directions had long queues at passport control, I needed the 45/50 minute transfer time. On the way from UK I was given my Schipol gate by helpful staff, but not at Madrid or on the plane. People had to push to the front to get their transfers (very politely). People got agitated at D gate though and one very rude English woman impatiently asked me for a gate number (at 64 with a suitcase and rucksack - do you think I looked like an airport official).



Amsterdam Schiphol Airport customer review :  20 September 2013 by S Majid    (Malaysia)

Rating : 0/10

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Recommended

Chaotic. Confusing layout. Perhaps in the same league as Heathrow Airport. Definitely way below Changi or Zurich airport. My take is that Schiphol may have reached its handling capacity. It this is not true, then blame it on the security check and passport control. These are the ones that are causing pain to the passengers. Will definitely avoid this airport in future trips. Prefer to use Zurich as entry point into Europe.



Amsterdam Schiphol Airport customer review :  14 September 2013 by Willem Jansen    (Netherlands)

Rating : 7/10

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Recommended

Good airport, lost of destinations, clean. However, taxi's are the worst you can get in Europe. Avoid these and take public transport or ask friends to pick you up.



Amsterdam Schiphol Airport customer review :  9 September 2013 by Pieter Boone    (Netherlands)

Rating : 6/10

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Recommended

Although this airport is far above average I have been annoyed by a few disturbing 'patterns'. My last few arriving flights could not be accommodated at a gate right away because 'the ground staff had not arrived yet'. Even though the delay was less than 10 minutes, I find this very strange, none of the flights were early and taxi times after landing are extremely long (15 minutes or more) so I gather this should be enough notice. It also seems that connecting a jet bridge at Schiphol takes way longer than any other airport and ground staff seem to struggle moving the jet bridge having to make a few tries before doing it right. Schiphol is a large airport and the fact that 'moving walkways' leading back to the terminal almost always are out of use is just unacceptable. What is the problem? Signs say they are out of use for 'maintenance' but I never see anyone working on them.



Amsterdam Schiphol Airport customer review :  19 August 2013 by C Kupper    (Malaysia)

Rating : 10/10

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Recommended

Probably the best airport in the world! All processes link, everything is smooth. Staff are very friendly.



Amsterdam Schiphol Airport customer review :  5 August 2013 by D Engl    (Switzerland)

Rating : 1/10

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Recommended

Did a few passes through the Airport either starting my journey there or just connecting. KLM check in is anything other than customer friendly. The self baggage check in takes so much time, almost everybody needs assistance. If they would use these employees (counted 5) at normal check in it would speed up the whole process, and it would be more personal. The security check is by far the most awful I have seen, most unprofessional unfriendly people working there. Hope your Gate is not one of the far out on the concourse otherwise you will miss your flight. My advice avoid Amsterdam Schipol if possible.



Amsterdam Schiphol Airport customer review :  1 August 2013 by C Graham    (UK)

Rating : 5/10

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Recommended

I like flying KLM, however, I find Schiphol such a poor airport compared to others in Europe. The shopping is poor, with generic duty free shops found in any airport across the world. Very few specific shops. However, the thing I dislike the most is that each gate has its own security, meaning you can't buy a bottle of water after security to take on the plane. I drink a lot of water, and find it helpful to take a bottle on the plane and at several airports I use, you clear security and then are able to shop around and buy water, however, with security being right at the gate, it is impossible.



Amsterdam Schiphol Airport customer review :  29 July 2013 by E Lang    (Switzerland)

Rating : 2/10

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Recommended

I don't like Schiphol airport. Every time we have a layover its a pain. We check in at the starting airport, go through check-in, security are all that rubbish until we board the plane (usually KLM) that takes us to Schiphol. When we are there, we have to go again through security and check-in and twice did they take things away from us. Apart from that, you have to queue everywhere and there is no space for queuing. I will avoid Schiphol when ever possible.



Amsterdam Schiphol Airport customer review :  11 July 2013 by Judith Wotherspoon    (Australia)

Rating : 9/10

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Recommended

I last visited this airport in 2006 and chose to come back this year. It is efficient and well sign-posted and I like the train being so easily accessible although this time it was luck which got me to the right platform to catch the train to the centre of Amsterdam. Signage and ticket purchase were not as straightforward as I expected. Baggage pick up was slow from my flight and there was a jam of people waiting for the exit gates etc. I still like it and will come again.



Amsterdam Schiphol Airport customer review :  27 June 2013 by S Taylor    (Canada)

Rating : 6/10

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Recommended

I am frustrated every time I use this airport because of the chaotic line ups when departing. There is often a very long, disorganized line up for passport control and the security control is at the gate for international flights. I spend 30 minutes getting through and then you end up in a small waiting room with no chance to buy any liquids for the flight. This time I got a seat but many of the people after me had to stand another 20 minutes before boarding the plane.



Amsterdam Schiphol Airport customer review :  12 June 2013 by Patrick Tan    (Malaysia)

Rating : 8/10

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Recommended

This is probably the best airport I have used so far in Europe. Flew in from Barcelona into Schiphol and Schiphol to Dublin. It is probably the most convenient airport with their self check-in kiosks and self drop baggage counters. The airport does look a little old now but still very well-maintained. The only thing that I think can be improved is the immigration counters and queuing areas. Unlike other European airports, all airport workers here were very professional. Overall, very satisfied with this airport and will definitely choose Schiphol as the gateway into Europe in future.



Amsterdam Schiphol Airport customer review :  11 June 2013 by J Nissinen    (South Korea)

Rating : 9/10

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Recommended

A very easy to use airport. The only minus point would be the often long and chaotic lines at the immigration, both sides. The lines for people with EU passports should be respected and reserved for the EU passport only. Lounges are very clean and the food is fresh and tasty. Staff is general extremely professional and helpful. Shopping is excellent. Gates are easy to find.



Amsterdam Schiphol Airport customer review :  10 June 2013 by Bob Kimmings    (Australia)

Rating : 9/10

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Recommended

This is one huge terminal instead of the usual scattered smaller ones. You can walk a long way if you choose the wrong direction, but it is very well sign-posted, clean, and very efficient. The staff are friendly and knowledgeable. I enjoyed the food and the Panorama Terrace.



Amsterdam Schiphol Airport customer review :  4 June 2013 by L Osman    (UAE)

Rating : 7/10

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Recommended

First time using Schiphol and was a bit disappointed. Found it a bit like an airport from the 70s, it is sufficient, and massive and has everything, but needs a face lift renovating operation. I couldn't understand why arrivals and departures are in the same place, it was a bit confusing. I spent some time at the duty free upon arrival so didn't have any queues at passport control. Very well connected with train station, buses and all public transport. On departure I checked in online for my Emirates flight, however I spent sometime at passport control, which was long and slow with only 4 counters. Duty free staff were very friendly and helpful, toilets were in very bad condition. The screening and security was too long, due to the fact it is a massive A380 aircraft with 500 passengers, luckily I was seated in the second row at the front of the aircraft so I took my time and boarded last. All in all a pleasant sufficient airport, and will use it again.



Amsterdam Schiphol Airport customer review :  30 May 2013 by Chris Lewis    (UK)

Rating : 0/10

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Recommended

I used to like flying through Schiphol, but I've completely gone off the place. Best part of an hour to get through immigration on arrival, flying back from there, you can't go through security screening and then relax with a drink or meal, because you're on tenterhooks all the time waiting to be called forward for screening from the lounge area. When you finally do struggle through screening there are very few facilities; what you do have is a long walk and shuffling forward in a queue on a flight of stairs to board your plane. Even Heathrow is a more comfortable experience these days.






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