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Amsterdam Schiphol Airport Passenger Reviews and Customer opinions |
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Amsterdam Schiphol Airport customer review : 12 June 2013 by Patrick Tan (Malaysia) |
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Rating : 8/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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This is probably the best airport I have used so far in Europe. Flew in from Barcelona into Schiphol and Schiphol
to Dublin. It is probably the most convenient airport with their self check-in kiosks and self drop baggage
counters. The airport does look a little old now but still very well-maintained. The only thing that I think can
be improved is the immigration counters and queuing areas. Unlike other European airports, all airport workers
here were very professional. Overall, very satisfied with this airport and will definitely choose Schiphol as the
gateway into Europe in future.
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Amsterdam Schiphol Airport customer review : 11 June 2013 by J Nissinen (South Korea) |
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Rating : 9/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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A very easy to use airport. The only minus point would be the often long and chaotic lines at the immigration,
both sides. The lines for people with EU passports should be respected and reserved for the EU passport only.
Lounges are very clean and the food is fresh and tasty. Staff is general extremely professional and helpful.
Shopping is excellent. Gates are easy to find.
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Amsterdam Schiphol Airport customer review : 10 June 2013 by Bob Kimmings (Australia) |
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Rating : 9/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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This is one huge terminal instead of the usual scattered smaller ones. You can walk a long way if you choose the
wrong direction, but it is very well sign-posted, clean, and very efficient. The staff are friendly and
knowledgeable. I enjoyed the food and the Panorama Terrace.
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Amsterdam Schiphol Airport customer review : 4 June 2013 by L Osman (UAE) |
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Rating : 7/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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First time using Schiphol and was a bit disappointed. Found it a bit like an airport from the 70s, it is
sufficient, and massive and has everything, but needs a face lift renovating operation. I couldn't understand why
arrivals and departures are in the same place, it was a bit confusing. I spent some time at the duty free upon
arrival so didn't have any queues at passport control. Very well connected with train station, buses and all
public transport. On departure I checked in online for my Emirates flight, however I spent sometime at passport
control, which was long and slow with only 4 counters. Duty free staff were very friendly and helpful, toilets
were in very bad condition. The screening and security was too long, due to the fact it is a massive A380 aircraft
with 500 passengers, luckily I was seated in the second row at the front of the aircraft so I took my time and
boarded last. All in all a pleasant sufficient airport, and will use it again.
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Amsterdam Schiphol Airport customer review : 30 May 2013 by Chris Lewis (UK) |
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Rating : 0/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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I used to like flying through Schiphol, but I've completely gone off the place. Best part of an hour to get
through immigration on arrival, flying back from there, you can't go through security screening and then relax
with a drink or meal, because you're on tenterhooks all the time waiting to be called forward for screening from
the lounge area. When you finally do struggle through screening there are very few facilities; what you do have is
a long walk and shuffling forward in a queue on a flight of stairs to board your plane. Even Heathrow is a more
comfortable experience these days.
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Amsterdam Schiphol Airport customer review : 23 May 2013 by H Gibbs (Netherlands) |
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Rating : 10/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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If Airports were judged solely by the cleanliness of the toilets, them Amsterdam Schiphol would come out best.
They are spotless. Often there are very long queues for passport control when entering NL from outside a Schengen
area. Schiphol is getting very big and one has to look carefully for the way out signs and signs to baggage
reclaim due to adverts everywhere.
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Amsterdam Schiphol Airport customer review : 16 May 2013 by Ian Loftus (Australia) |
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Rating : 7/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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AMS is generally a pretty good airport, but the dreadful system of herding passengers into small gate lounges on F
pier is annoying. Why can't security screening be done just before/after immigration and then there will be no
need for the gate lounges (shouldn't the whole airside be "sterile" anyway?). Passengers would then actually be
able to use toilets, have a coffee, go shopping etc for longer rather than being locked up.
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Amsterdam Schiphol Airport customer review : 21 February 2013 by Rob Smit (China) |
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Rating : 9/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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A pleasant and efficient airport for both short and long haul as well as flying with budget airlines.
Immigration queues are short or non-existent. Security check usually have a bit longer queues but even then
the line keeps moving quickly. Plenty of shops and restaurants on both air side and land side. A great airport.
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Amsterdam Schiphol Airport customer review : 18 February 2013 by N Barnsley (Spain) |
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Rating : 9/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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A clean, well planned and user-friendly airport with efficient and courteous staff, minimal queues at security
and short waits at baggage reclaim. Only let down on a recent trip was the poor business class lounge used
by KLM for their inter Schengen flights.
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Amsterdam Schiphol Airport customer review : 15 February 2013 by Mark Kemper (USA) |
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Rating : 8/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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This airport is a decent place to make a connection. I have only used it 2 or 3 times as a terminal or
originating airport but I have used it 2 or 3 dozen times for connections. The negative is that it can take a
very long time to get from one gate to another, which can be very difficult if you have a short connection.
However, if your time is sufficient, it is a good airport with good facilities. The KLM Lounge is fabulous after
its most recent upgrade. But the general facilities are also good as there are several shopping and food
options available to occupy your time. The coffee shops are especially good. This airport is configured such
that security checks are performed at each gate on a flight-by-flight basis. The process is reasonably
efficient. The immigration checks can get backed up but things usually move at a reasonable pace and the
staff are polite and fairly efficient. Signage in the airport is relatively good and flight boards are not too
difficult to find. The personnel at the transfer desks are relatively helpful if information is required. There are
areas to lounge comfortably on the second level if you have a longer period of time. In all, this is a very
convenient airport for transit.
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Amsterdam Schiphol Airport customer review : 13 February 2013 by Mike Jacques (UK) |
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Rating : 5/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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My first time through this airport as a transit passenger. Well sign-posted but does not have a friendly feel
about it. Food and drink expensive. I would use the airport again to avoid Dubai when flying to Australia/Far
East.
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Amsterdam Schiphol Airport customer review : 6 February 2013 by D Bokr (Germany) |
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Rating : 8/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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I like travelling through AMS. I find the spacious airport well stocked with restaurants, bars, shops etc. Most
of the staff are friendly and cheery. Most of the immigration officers are grumpy. I have never encountered a
long line at immigration or security.
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Amsterdam Schiphol Airport customer review : 28 January 2013 by P Cullen (UK) |
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Rating : 9/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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Transited from non-Schengen to Schengen area flight with little difficulty, about a 10 minute wait to have my
passport checked and maybe 3 minutes at security. The facilities are excellent, plenty of seating with views
over the airport and many different food outlets and shops (though they are not cheap). I had a quite
complicated question about my return journey (which was not through Schiphol) and the staff were very
helpful and efficient in finding the answer. A good experience.
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Amsterdam Schiphol Airport customer review : 17 January 2013 by Jen Brown (USA) |
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Rating : 6/10 |  |
Queuing |  |
Cleanliness |  |
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Recommended |  |
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Had a transfer here on my way to and from Africa from NYC this month. Overall, the airport is new, clean and
has a variety of shops and dining options. Dining options are a bit expensive. I can't say anything about the
passport control as I was only passing through and didn't have to deal with that, but the individual security
lines at each gate seem inefficient. I had to wait 45 minutes to board the plane because there are only 2 x-
ray machines, even for the huge 747 I was on. The other issue with having it at the gate is that you aren't
allowed to bring any liquids, including duty free alcohol or a bottle of water to drink on the plane. An 8 hour
flight is pretty dehydrating. I think this may be a US rule only so check before you try to buy anything to
bring anything onto the plane.
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Amsterdam Schiphol Airport customer review : 8 January 2013 by Giacomo Gramazio (Italy) |
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Rating : 10/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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I travelled to/from Schiphol twice in the last few months and it's an excellent airport. Baggage delivery was
fast and indications were clear. Transportation to/from the city is straight and bus line 197 takes only half an
hour to get to the centre at a reasonable cost (€4 one way). When departing, I used KLM's self check-in and
baggage drop off facilities, which are very user friendly. Short queues for the security checks. The facilities
airside are the best I've seen in Europe and there is a good selection of shops and restaurant. Pity that the
prices are a bit too high. All in all, an excellent airport that I may decide to use in the future for
intercontinental flights too.
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Amsterdam Schiphol Airport customer review : 25 December 2012 by J Martin (USA) |
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Rating : 0/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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This has got to be the worst airport for disabled persons and customer service skills. A disabled passenger
should have a wheelchair waiting outside the plane which has been a common sight at other international
airports, but Amsterdam airport was the worst making the passenger walk to the entryway of the airport and
then onto a trolley. No wheelchair access whatsoever! On top of this the customer service skills of the
representative were nil. She was outright rude pushing my hand aside as I pointed forward to ask if the gate
was up ahead. Who do you complain to when the airport lacks common sense anyway? If you are looking for
assistance for a disabled person, then I would suggest avoiding this airport altogether.
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Amsterdam Schiphol Airport customer review : 20 December 2012 by P Apling (UK) |
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Rating : 4/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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Poor communication and a lack of departure information monitors. For an ultra modern airport, I was very
surprised to see such steep and dangerous steps leading down to boarding gates, which are extremely
unsuitable for young children and elderly passengers. Grand Cafe Plaza, possibly the worst cooked breakfast.
For two breakfasts, a tea, a coffee and a bottle of still water, we were charged an extortionate €34.95, for a
meal which was extremely sub-standard. Next stop, the Internet cafe. €3 gets you 15 minutes of nothing, as
I tried two different keyboards, with faulty keys. Absolutely no departure information regarding our EasyJet
flight back to London Gatwick. I had to go to an information desk instead. We were told to go to lounge H, a
20 minutes walk from the main lounge. Having passed through passport control and a full body X-ray we were
greeted by three airport workers conducting a questionnaire. We were not given the option of volunteering,
we were hijacked into it and I have to say that the questions were absolutely ridiculous. They could see that
I was in a hurry and they were not interested in the lack of departure information, or the steep and
dangerous steps. I cannot say that I would want to visit this airport again. It's huge, with plenty of faults.
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Amsterdam Schiphol Airport customer review : 10 December 2012 by Kai Schlender (Germany) |
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Rating : 9/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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AMS is one of Europe's main hubs but unlike confusing FRA or crowded LHR quite well-arranged and clean.
Although big, the terminal is one coherent building and good signposted, so no annoying terminal change. For
me, it's been the best transfer airport I've ever been by now. No long queues at security. Very friendly staff.
Cafes/restaurants can be a bit crowded at peak times. Good accessibility by train with own station (local,
cross-country and international services).
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Amsterdam Schiphol Airport customer review : 14 November 2012 by I Milono (Indonesia) |
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Rating : 7/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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Schiphol is among the best airport in Europe and it surely deserves it. It's huge, modern, busy, and there are
plenty of shops. However, the plus side of this airport could also be the minus at times, especially if you are
in hurry catching a flight. It's huge, and if you arrive less than 30 mins before your flight and you are new to
this airport, prepare some extra energy to sprint! I arrived in AMS at 6am on a cold November Saturday
morning on my way to Oslo using a connecting flight. The bad thing was, my flight from KUL was supposed to
arrive at 5.25 am and the plane to Oslo was to leave at 6.50 am. Fortunately, the immigration line (though
crowded) was quite efficient. But for the rest, I had to sprint all my way through Holland Boulevard, a
seemingly endless strip stretching in the middle of the airport to reach the gate where my plane waited. For
passengers, make sure you arrive at least 2 hours before your flight to enjoy all Schiphol has to offer.
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Amsterdam Schiphol Airport customer review : 3 November 2012 by Martijn Wubbels (Bucharest) |
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Rating : 6/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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Long rows, very inefficient. I arrived at 5.35 at the check-in for Lufthansa and the queue was terrible long. My
flight left at 07.05. Turned out they had just 2 kiosks open for around 4 different Lufthansa Flights. Finally
they decided to open more check-in kiosks and the queue disappeared rapidly. It was already 06.20 when I
could check-in. The lady was nice and when I told her I had a flight at 7.00 she advised me to tell it to the
ground security as there were ridiculous long queues for the luggage check. I was directed to the premium
users queue and although it took a while, arrived at the gate at exactly 6.35. What is disappointing for me is
that a great airport as Schiphol has this kind of problems. There must be something wrong there. It is a very
nice airport but they really should invest in order to make check-in much smoother.
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Amsterdam Schiphol Airport customer review : 28 October 2012 by C Wajsberg (Israel) |
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Rating : 8/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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Large airport where everything but baggage delivery seems to be working very fine. Check in was flawless
albeit I do have a platinum sky team card so no long lines. Passport control very friendly and professional,
duty free anything you can imagine but very expensive. KLM lounge is nice but not enough cleaning staff to
keep the place clean of empty glasses and used dishes. Long walks to gates as there are many but
everything is clearly marked so you do not get lost. All be it very well organized airport.
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Amsterdam Schiphol Airport customer review : 28 October 2012 by Lalchhanhima Ralte (India) |
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Rating : 10/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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Flew in to Schiphol from Montreal by KLM on 20th Oct 2012. Read a lot of negative reviews but I must say, it
is a wonderful airport for transit. Yes it may not be as big as Changhi or Dubai but nevertheless not a bad
place for a short transit. Love the free WiFi.
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Amsterdam Schiphol Airport customer review : 23 October 2012 by M Calame (Luxembourg) |
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Rating : 8/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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LUX-AMS-SIN - SIN-AMS-LUX - The airport is very functional and the area of Tax free shops and restaurants
are numerous. It was clean and it was easy to find its way. What a pity I had a short time for the connection.
On the whole, I've really appreciated the infrastructures, shops and signals. My bad experience concern the
security check. The staff was quite unclear regarding the electronic appliances to show and I had to re-pass
the check of my cabin luggage and without any pressure from ourselves, we could still wait. I've nearly
missed my connection due to security check. Anyway, I hope to come back to Amsterdam for a connecting
flight. Really good airport.
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Amsterdam Schiphol Airport customer review : 13 October 2012 by A Stephens (Spain) |
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Rating : 1/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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Insufficient time to catch connecting flights due to ridiculously long queues in passport control. Lack of special
channel for European Union Residents, existing in other airports. Flippant and inefficient attitude of passport
controllers, who appeared to be young and shallow. Numerous, anxious passengers waiting in the queues who were ignored
by the ground staff overlooking the queues. Security baggage checkers slow, rude and careless with passenger's
baggage, literally throwing bags onto the floor to be rechecked. Many of them with a deficient level of English to
facilitate the process. Surprising in Holland where most people have a good command of English! Enormous distance to
reach connecting flight gate. I was heading to gate D87 at full speed when gate D56 was announced for my flight. I
took no notice and a couple of minutes later they corrected themselves and said D87. Without doubt, my last visit to
this nightmare airport!
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Amsterdam Schiphol Airport customer review : 13 October 2012 by H Drubbel (Netherlands) |
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Rating : 9/10 |  |
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Cleanliness |  |
Facilities |  |
Recommended |  |
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Combined with internet check in and the KLM app for Android, it works great. Luggage drop off is fast and easy,
waiting time at customs can take a while but in general it takes 5 minutes to pass. Enough to do to pass time, like a
museum, many shops and even a casino. Facilities are clean, staff is friendly and finding your way around is easy.
Food and drinks are like any airport, priced upscale.
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Amsterdam Schiphol Airport customer review : 10 October 2012 by D Macleod (UK) |
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Rating : 9/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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There are so many good things about this airport that make it my favourite to travel through on and off for the last
thirty years almost. It may be big, but it is never a real chore to walk from one point to another and, in many trips
through the airport I have, perhaps fortunately, not found myself seriously having to race from one flight to another.
The shops, the bars and restaurants are generally of a very high standard, as are the lounges and staff are generally
very pleasant. I have but one criticism and that is security for flights to the UK. On my outward journey last week
security check for the leg to Helsinki was fair and thorough, but just a common ordinary security check; on the return
journey from Amsterdam to Aberdeen the security was oppressive and obtrusive. Some staff were thoroughly unpleasant,
process was slow and, perhaps amusingly and reassuringly, the captain was forced to go through the scanner three times
before he was allowed to board the flight. Nevertheless, I find it strange that flights to the UK should be so much
more thoroughly checked than others. Are we a greater risk, or at greater risk or is this just a reaction to our not
being members of the common border agreement in the EU? For all that, I would still say Schipol is my favourite
airport of the majors in Europe. I have noticed this disparity of treatment several times in the last few years.
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Amsterdam Schiphol Airport customer review : 2 October 2012 by Michael Sewell (Belgium) |
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Rating : 10/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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A very efficient, if incredibly large airport. Lots of toilets, shops, cafes and plenty of opportunities to watch
planes take-off and land. The cafes are a little over-priced which is a great shame. Yes, you have to
walk a lot here but if you allow extra time it's a pleasure to use.
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Amsterdam Schiphol Airport customer review : 28 September 2012 by S Norton (UK) |
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Rating : 7/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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On the whole I like Schiphol, the signage to the BA check-in is non existent - I nearly always struggle to find
them and I travel through several times a year. BA Lounge is small but tranquil, the staff are always
welcoming. It is a long walk from check-in, and the walk to the gates is usually quite long as well. In some
ways I prefer the gates that are the furthest as they have a mini 'central security' which means that premium
passengers can have priority boarding. Most of the gates have individual security which means queuing up at
the gate for security and again to board the plane. It seems an inefficient use of manpower. As I usually only
stay in the Netherlands for a short time I avoid checking in baggage - the wait for bags to arrive is lengthy.
The only other complaint is the taxi to the gate, when arriving, it can be in excess of 15 minutes. In
summary, not the worst, used to be one of the best - but definitely needs more than a band-aid to put it in
my favourites again.
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Amsterdam Schiphol Airport customer review : 28 September 2012 by D Kennerley (UK) |
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Rating : 7/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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Over the years used Schipol a lot, but had a long break the past 10+ years. Facilities that a new since my
last trip much appreciated - and used - Ryjksmuseum and library. Toilets were clean and fully stocked. Long
distances as most people mention but with 5.5 hours hold over not a problem. Very poor boarding
arrangements with long queue and slow process. Appreciate need for proper vigilance and doing a thorough
job, but something needs to be done to speed up the process - more checking devices/staff? Flight delayed
all down to slow procedure. I was near to last in the queue, and so far as I can tell no passengers were late.
Could see staff beginning to panic as time went on. One issue I have is with Airport personnel zooming
around on electric vehicles. They drive at breakneck speeds relative to the fact that the airport is always
fairly congested with passengers.
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Amsterdam Schiphol Airport customer review : 24 September 2012 by David Tjan (Netherlands) |
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Rating : 4/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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I made more then twenty flights this year mostly from Schiphol. This September I departed from Schiphol four
times. 3 times Schengen lounge and 1 time intercontinental. I have to say that Schiphol is becoming more
and more outdated and is rapidly losing ground with major Asian competitors like HKG, SIN and Seoul
Incheon and Munich and Madrid in Europe. It's overcrowded, congested, not passenger friendly and the
terminal buildings are getting old and claustrophobic. During peak times going through security on the
Schengen side is like standing in line in Disney world with endless waiting cues. One time it took me over 40
minutes to pass security. For the first time I noticed how dirty it became especially the dining area above the
Schengen departure hall. All tables were full of dirty plates left behind for several hours without cleaning.
Food choice was also very poor. The staff tends to be arrogant and non service minded. I am also surprised
how uninviting the immigration area is. A small dark corner when entering the Netherlands. Baggage claim is
terrible small, long wait and sometimes I feel as If I'm on a marketplace with no space at all to move. Usual
wait lasts more then 30 minutes for baggage to unload and counting. I wish I could be more positive but I do
think Schiphol needs a major upgrading to maintain it position as a big player in Europe.
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Amsterdam Schiphol Airport customer review : 24 September 2012 by D Macleod (UK) |
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Rating : 10/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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I come through Schiphol probably four times a year for the last twenty years or so and still say it is my
favourite airport. It is a sizeable airport and consequently we have to walk distances but I have never found
a problem with signs or with time available. There can be long queues at passport control and at security at
times but I have always found the staff friendly and welcoming. Yesterday, incidentally, transferring from a
flight from the UK to a flight to Finland I was through passport check and security in less than five minutes;
not always so, I know, but the staff have always made the transfer relatively easy as far as I am concerned.
I also love the opportunity to use the excellent Dutch bars and the attractive shops; probably the only airport
I use where I really take an interest in the retail opportunities.
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Amsterdam Schiphol Airport customer review : 21 September 2012 by P Dalloz (UK) |
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Rating : 2/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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Clean and good facilities but badly managed security. Cant take drinks (even duty free) in hand luggage.
Long queues waiting in the tunnel to get off the plane. Officious security people, and intrusive body
scanners.
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Amsterdam Schiphol Airport customer review : 21 September 2012 by Azlan Hashim (Malaysia) |
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Rating : 6/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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I arrived from Kuala Lumpur on transit for my flight to Helsinki on the 7th of September. For some reasons, I
had to collect my luggage and recheck-in at AMS. There were huge queue on both at the check-in and
passport control area. A long walk at this airport is very common. Eventually, it was almost an hour from the
beginning of my check-in time to the departure gate. My suggestion to those are going to use AMS for their
start or transit point, have yourself present at least 2 hours at the airport before your departure time. On my
departure back to Kuala Lumpur on the 14th of September, I was surprised when there was almost no queue
at the check-in counter. Especially the designated counter for web check-in service. The agent was friendly.
As usual, there was a long queue at the passport control and a long walk to the departure gate. In general,
the airport is clean. The food chains and toilets are plentiful. 2 or 3 hours of free wifi is a regular practise in
most of the airports worldwide. I hope AMS would apply that in the future and I bet passengers will happy
and appreciate it!
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Amsterdam Schiphol Airport customer review : 20 September 2012 by J Andrews (UK) |
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Rating : 9/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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Three hour transfer at Schipol. Lot's of seats, food outlets and toilets, all very clean. Long walk between
gates, but was OK as I had plenty of time. Lots of shops for those who like that kind of thing. Museum was a
fun way of killing time. Security at gates was quick and efficient, but many passengers ignorant of security at
the gates and wandered up for their flights very late, causing delays (read the boarding pass for goodness
sake). All the airport staff I encountered very friendly and all spoke English.
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Amsterdam Schiphol Airport customer review : 4 September 2012 by A Sandhu (USA) |
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Rating : 9/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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DEL-AMS-IAD. We had a 6 hour layover on the return flight, airport was good with easy to access facilities
but a long walk to the gate, lots of stores and shopping and many things to do to pass time such as taking a
tour of the city which you can schedule at the airport.
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Amsterdam Schiphol Airport customer review : 31 August 2012 by Alan Finch (UK) |
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Rating : 9/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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Usual efficient experience in Schipol, large distances to walk but as travelling to Canada no need for
Schengen. Only disappointment - can only access roof terrace from departure hall otherwise trouble free.
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Amsterdam Schiphol Airport customer review : 31 August 2012 by C Neville (UK) |
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Rating : 9/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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Very good airport, friendly staff - who even have a sense of humour! Easy to get around, excellent
connections to UK and elsewhere, good facilities and very nice Business lounge.
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Amsterdam Schiphol Airport customer review : 25 August 2012 by Alastair Finch (UK) |
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Rating : 9/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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2 long layovers at Schipol recently, can stretch ones legs walking the long distance from one end to the
other. Facilities excellent, only downside is one can only access the roof from the arrivals hall. However it
remains one of my favourite airports.
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Amsterdam Schiphol Airport customer review : 20 August 2012 by A Van de Wiel (Netherlands) |
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Rating : 10/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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I always enjoy Schiphol airport. It is clean, has good facilities and great shopping. There is even a library.
The distances between gates are sometimes quite long, but everything is easily reached. Luggage handling is
excellent, there is a fully automatic luggage drop off and a passport scanner, so you do not have to stand in
line anymore. Even at the busy holiday season, these processes are quick and efficient.
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Amsterdam Schiphol Airport customer review : 8 August 2012 by J Cioboata (Romania) |
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Rating : 8/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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Great and efficient airport. Facilities at the airport are excellent, I especially enjoyed the annex of the
Rijksmuseum which had very interesting paintings on display. Numerous shops to browse and plenty of
eateries. One thing I missed was a proper sit-down service like. Signage and layout is easy to navigate
however distances can be long but on a positive note it at least allows for healthy exercise between flights.
One thing I really appreciated was that the security check is done at the gate, which makes it less stressful
and prevents endless queues as seen at airports with a central security check, however reviewers seem to
have a different opinion about it.
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Amsterdam Schiphol Airport customer review : 6 August 2012 by Pat Theo (UK) |
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Rating : 4/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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We flew in and out of Amsterdam. I don't mind walking a bit but this is a large airport and it was a bit much,
especially if you are short of time. Full body pat down, I moaned to the woman doing it and she was
sympathetic and said how much she hated Amsterdam, it was too busy and dirty for her! As for transferring,
nothing would induce me to go via this airport to anywhere even if it is the cheap option! The loos we used
weren't very clean and needed maintenance. Food options looked good but we didn't have time to get more
than a sandwich. We have friends arriving there today (and coming on to the UK) en route from Detroit, I just
hope they don't have much hassle, their flight was already put back 5 hours, so will have missed their
connecting flight and we will have more hours to wait, and a full body pat down might be the last straw! I
suppose being able to look at some exhibits from the Riksmuseum whilst they are waiting might compensate
a little.
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Amsterdam Schiphol Airport customer review : 1 August 2012 by G Cramer (Netherlands) |
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Rating : 5/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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I frequently use Schiphol Airport. The terminal is clearly labelled. The facilities are clean, the stores are
interesting. Food service is varied and also good. Parking and transportation is very well organized. It's an
excellent airport except for one big thing: passport control. It is completely unacceptable to routinely wait
between 30 minutes and an hour just to show your passport (mind you, this does not include going through
scanners and such, it's merely showing your passport). The lines are typically enormous, hundreds of people,
squashed into one area. Usually there are several booths unoccupied, even though the lines are enormous.
Despite all it's many great qualities Schiphol needs to serve people better at passport control. Below it asks
me if I would recommend the airport. Of course, what other choice does one have in The Netherlands.
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Amsterdam Schiphol Airport customer review : 25 July 2012 by Farouk Mogheth (Thailand) |
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Rating : 8/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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Flew through AMS on my flight from Prague to Cairo and return. The Airport is easy to navigate through, loads
of venues to eat and relax in, the walking distances can get a tad too long if you connect from the EU to non
EU terminals. Self transfer counters are great still with some nice staff assisting. SKY Priority works well in
all parts of the airport. Unfortunately the self-passport control gates were not working so the lines were long
even in the EU zone passport holders. Each passport and ID were closely controlled by the officers under
magnifying glasses. The remainder is a breeze, a very nice airport to fly through, no complains at all except
the "charged" internet.
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Amsterdam Schiphol Airport customer review : 18 July 2012 by N de Goffau (Netherlands) |
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Rating : 8/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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I fly often through this airport and for me I consider this as one of the most convenient airports. Plenty of
facilities are available and the intelligent lay-out provides the advantage that no bus transport between
terminals is needed what is unique for an airport of this size. Also every plane has its own gate what allows
you direct walking access to the terminals. Handling of luggage is usually quickly finished and the transition
below the airport makes that you can be very quick in Amsterdam. In summer times queuing might take a
while but on average I have seen it much worse. Prices for food are relatively high. About transfers I cannot
judge.
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Amsterdam Schiphol Airport customer review : 29 June 2012 by J Ludewig (Germany) |
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Rating : 9/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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I find this airport well organized for transferring flights. Less hassle than CDG for sure. Calculate some
walking time, but overall it works pretty good using AMS to change flights. I have been doing this quite a few
times and it always was no problem.
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Amsterdam Schiphol Airport customer review : 29 June 2012 by Brian Hunter (Canada) |
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Rating : 3/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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I traveled through Schiphol Airport twice in June 2012. Since I was there in 2009 they have made Schiphol the
most invasive airport from a security imaginable. Not only is a full body scan required, but now all passengers
(except children) are then subjected to a manual pat down. Are these multi-million Euro full scan machines
less effective than the previous scanners requiring an additional fondling of passengers? I noticed that that
the children are not placed in full body scanners, but rather are walked though the old type scanner, and after
that are not subject to pat down. No doubt the scanner manufacturers have made billions of Euros selling
machines that apparently have made the process more invasive and less effective. I will avoid this airport in
future as this "new" technology makes the already ridiculous airport security process completely
unacceptable.
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Amsterdam Schiphol Airport customer review : 26 June 2012 by P Merriett (USA) |
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Rating : 1/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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The airport is too large if you are transferring flights and are on a short time line. The restrooms are
unkempt, dirty, and smell horrible. The security is inept and ridiculous, they made me damage my own
clothing in order to move through the security check point. The staff in the airport seem highly offended if
you are just transferring planes in their country instead of staying. My family and I will be avoiding this
airport from here on out. Highly unprofessional, rude, and unacceptable.
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