Home Page

 

Amsterdam Schiphol Airport Passenger Reviews and Customer opinions

  4 Star Airport

a World 4-Star Airport

   
 

  Add your Amsterdam Schiphol Airport Review

  Amsterdam Schiphol Airport 4-Star Ranking

 

 
Amsterdam Schiphol Airport
3.5 Star Rating: Fair
281 reviews

 



PAGE

1 2 3 4 5 6        
 








Amsterdam Schiphol Airport customer review :  11 May 2015 by P Woo    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Arrivals was quite good, not a problem at all. Departure was where it turns ugly. Only two customs desk opened and airlines crew kept on jumping my queue to go through. I understand they can quickly get in by casually waving their passport/document to the custom officer but this should not be at the expense of the other passengers queuing patiently especially when there were more than twenty of them from different flights getting ahead of you. Departure food and shopping is quite nice and I thought I would overlook the customs issue by getting a good takeaway breakfast and eat at the gate waiting area, how wrong! Security checking was at the gate (Terminal H) and there was a sign saying no restaurants beyond that point. So I had to throw away my bottle of orange juice purchased just minutes ago that I haven't even opened. I could have downed my drink before going through security but the queue was building up fast (I am actually among the first to turn up at the terminal area after gate info became available) so I tensed up and left the bottle behind at the mouth of the x-ray machine with the security officers. Immediately afterwards I felt so disgusted by this stupid security arrangement (I spent £2.5 for nothing!) I threw away my food in rage as well. (Yes I should have better EQ, but you just don't expect this sort of treatment at a major international airport do you?). Once we reached the gate's waiting room we had to queue right away and there were just no seats. Given its global importance I just can't comprehend how Schiphol can fail this miserably and like other negative comments the management should really wake up!



Amsterdam Schiphol Airport customer review :  11 May 2015 by L Lem    (USA)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

I was born and raised in Amsterdam. I have lived now in the US for 25 years and have traveled back and forth numerous times and always enjoyed it. Last time though it was under construction and indeed a mess. But I am sure it will be even better when they are done. The common discussion on the reviews is the rudeness of the employees at the airport. If you know the Dutch language, you know that they are very direct and when translated directly coming from inexperienced speakers, it comes across as rude. Even now after many years living in the US, I still catch myself being too direct. I have never experienced any rudeness and the employees are always very friendly, or at least polite. Looking forward to a new and even better Schiphol.



Amsterdam Schiphol Airport customer review :  7 May 2015 by Ravi Mene    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Recently had a chance to use Schipol as a hub during our visit to Amsterdam. Everything works at this airport, the trains, planes, buses and shuttles. Shopping is very good. There is improvement/refurbishment going on airside to make it even better? The only negative was a very long walk after immigration to reach your gate, I like the idea of security check near the boarding area as this reduces the massive bottleneck at the start of your journey. The food joints are plenty and quick. Would use this as hub in future, specially from North of England as there are frequent connecting flights.



Amsterdam Schiphol Airport customer review :  20 April 2015 by K Lau    (Hong Kong)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

My arrival was relatively easy but you could have difficulty using the machines to buy train tickets as they rejected all my 3 international credit cards (visa & amex). Departure was a nightmare. No signs for customs and tax refund counters. Very long queue with just few people in the line (I waited over 30 minutes for Global Blue tax refund with just 6 people in front of me). Poor shopping experience with unhelpful and rude staff at the Fashion & Travel shop. And because of the decentralized security check, I was stuck at the gate for over an hour with no food, drinks or restroom. My last visit was a very pleasant experience seven years ago. I travel to on average 2-3 European major airports on an annual basis. The deterioration in Schiphol was to my dismay.



Amsterdam Schiphol Airport customer review :  20 April 2015 by Bob Motto    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

There is a lot of building work taking place at the moment at this airport, it is a complete shambles and mess for all passengers. If anyone is wanting to use the business lounges be prepared for a long walk across roof tops open to the elements. The walk to the British Airways lounge takes about 20 mins so please be aware of this for when you need to get to your departure gate as it will take over 40 mins to get to the D gates. The building work will be going on for a number of months so be prepared for a lot of walking & incorrect signage. If you are looking for places to eat these are few and far between as most have been closed and removed due to the building work.



Amsterdam Schiphol Airport customer review :  15 April 2015 by Frank Matsaert    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

I found this airport poorly run. First there is nobody manning half the transfer desks (e.g. At T9), second my flight was cancelled and they put me in an airport hotel that was actually 20km from the airport, they gave incorrect information and finally the security staff are the most rude I've come abroad in 20 years. Avoid this so called efficient airport at all costs, it's badly run!



Amsterdam Schiphol Airport customer review :  11 April 2015 by M Taylor    (Hong Kong)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Big airport with good [but as usual, expensive] rail connection to Amsterdam proper and relatively cheap premium local beer airside departures. The annoying thing is the security-at-the-gate which always annoys me, but otherwise I think this airport is reasonable for it's size and location. As others have noted, there is some walking required - but I don't understand people's insistence that when travelling 10,000km they should not have to walk a single pace without some kind of mechanical assistance. I don't mind walking, it's usually faster than the moving walkways with groups and couples standing willy-nilly in the middle, on the left and on the right all at the same time while enjoying the skin-crawlingly-slow pace of crawling forwards towards their destination.



Amsterdam Schiphol Airport customer review :  29 March 2015 by J Atravel    (Switzerland)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

A thoroughly shoddy experience. Very long walk to connecting flight, with travelators not working. Then officious staff trying, without success to place cabin baggage in the hold. But the biggest disappointment of all was the fact that there was nowhere to site in the departure gate, because the airport is so far behind the development of larger long-haul aircraft. So more people than seats - and no opportunity to sit and relax before the flight.



Amsterdam Schiphol Airport customer review :  28 March 2015 by P Kniebusch    (South Africa)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

It is surprising how an airport can change during renovations. It is one large building site at the moment between terminal E and F. Therefore it means that passengers have to walk long ways where in the past they had conveyor belts. But I am sure that it will change again after they have finished. For the time of renovations we have to live with these problems. On the Schengen site I loved the roof garden. It is a perfect place to enjoy.



Amsterdam Schiphol Airport customer review :  24 March 2015 by Nick Lester-Davis    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Definitely going downhill as an airport. A long walk with no assistance from the railway station to the passport control, followed by another very long walk - about 15 minutes - to the airport lounge, which included climbing a flight of stairs and a 5 minute walk along a rough shelter on the rooftop. Then the same in reverse as part of another 15 minute walk (with one travelator for a short section) to get to the gate. This was not helped by the airport deciding to test the fire shutters in the middle of the afternoon which made everyone wait for 15 minutes while they came down, were tested, and then went up again. This airport is now just too big.



Amsterdam Schiphol Airport customer review :  17 March 2015 by W McKenzie    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

This used to be my favourite airport but the security arrangements for non Schengen departures (security at the gate) have actually made Heathrow look a more attractive option - and that's something I never thought I'd write. Complete chaos from beginning to end. Locked gate, nowhere it sit, massive queue, no room to prepare for check, no room to reassemble myself after check, then called for boarding to be shuffled through to a smaller area where everyone stands (because there are only 8 seats) for 20 minutes awaiting permission to board. Appreciate the terminal is undergoing renovations but I don't think those have anything to do with the dog's breakfast of security that those traveling to non schengen destinations have to endure. And to make it worse I was transiting having already undergone security at my initial point of departure.



Amsterdam Schiphol Airport customer review :  24 February 2015 by S Lubis    (Indonesia)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

First time transiting in Amsterdam after many years, the Airport is undergoing massive renovation and it really is inconvenient. Have 4 hours to kill but not too many food options available and we ended up in McDonald's as this seems the most familiar choice. As an Asian, would prefer to have Asian food available at the Airport but there seems no choice for this except for a sushi place which is very crowded at that time. The place looks like a mess due to the renovation and we have to walk quite far via a narrow and dark corridor to a more decent area for transit (the Holland Boulevard) to do some last minute duty free shopping. Hopefully, the renovation will make Schiphol one of the world's best again. One of the good thing about the Airport is the availability on toilet inside the gate holding room which is very convenient before you board the plane.



Amsterdam Schiphol Airport customer review :  24 February 2015 by A Leinenkugel    (USA)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I have traveled all over the world and this was by far the most tiring experience. This was my first experience at Schiphol and I do not recommend it, I will be utilizing other international hubs in Europe even if it costs me more money to do so. I was transferring to another plane in Schiphol and while a 2 hour transfer window at any other airport would have warranted time to eat and have a drink, it was barely enough time to get on the plane. As such, while the facilities looked decent, I cannot comment on the food and drinks. I am not sure how this airport is rated so highly, but as many others have stated, Schiphol is horrible because of the following: Passport Check lines chaotic and slow for non-EU passports (40 minutes). Security personnel are rude (would not be as big of a deal if you didn't have to deal with them so often). Check-in at the gate is 1.5 hours before flight because of the ridiculous decentralized security process. Once again, this is a transfer, not the initial security check at your first airport. Security interview at gate - seriously, this is a first for me and everyone must go through it and is absolutely a waste of time (1 hour with a short line in front of me). Removal of everything in my carry-on - as a traveling consultant, I have 2 laptops, a tablet, a phone, and all the necessary chargers, headphones, and adapters which means everything comes out into clear plastic bags. Yep, I needed 3 of them. Luckily, I avoided having to wait in the purgatory room after security and prior to boarding as I was one of the last people on the plane. My hard shell checked luggage was cracked open the entire length of the bag. This may have not been the airport's fault, but I'll chalk that up to KLM. Schiphol is now my number one airport that I avoid.



Amsterdam Schiphol Airport customer review :  24 February 2015 by Ian Sinclair    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Traveled from Schiphol airport on 16 Feb, despite its great PR machine working overtime to convince us that it is a flagship operation, this week it resembled a rather shambolic building site. The renovations are of a significant size causing passengers to walk extremely long distances to reach airline lounges. Why couldn't KLM position a lounge closer to the D/E gates? (Or is this yet another way of saving money by assuming that a significant number of passengers will not bother or have the time to hike halfway across the airport to find the downsized facilities?). I am planning to avoid Schiphol until this project is completed, it really is a miserable experience.



Amsterdam Schiphol Airport customer review :  5 January 2015 by Mark Ellwood    (UK)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Really great Airport to transit, Some long walks from different piers but nothing any problem. Loads of places to eat and fabulous choices of food. Amazing shops with everything you could want, great for Diamonds and high end watches. Really would recommend anyone thinking about a European airport transit point. Some staff at gate areas rude but that's just human nature.



Amsterdam Schiphol Airport customer review :  10 December 2014 by R Jones    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

It been years since I last used Schiphol. It runs quite smoothly and waiting times are minimal. However, the lack of clear signage - even for a seasoned traveller is a concern. I had no idea which way to go for the exit but followed the general masses of people heading that way. Departure area D has two signs pointing in opposite directions. Signage in the rail station is even worse so again follow the general crowd arriving.



Amsterdam Schiphol Airport customer review :  25 November 2014 by L Michele    (USA)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Horrible. Security is at the gate. They make you take out everything electronic (even my flat iron had to come out). I was just in layover here, transferring to another country. The "pre check" they make you go through is ridiculous. They question you about where you've been and where you're going. Keep in mind, this was not immigration or customs! Just the gate attendants before you catch your flight. Everyone rude. Will never get a connecting flight through this airport again. After you go through the questioning and the security, they then huddle everyone into the tiniest waiting rooms ever to wait to board the flight. Most people didn't have seats. They really need to come up with better systems for pretty much everything here.



Amsterdam Schiphol Airport customer review :  20 November 2014 by R Dijkstra    (Netherlands)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

An airport that ranks consistently amongst the best. The co-operation between the airport and the home carrier KLM is flawless. Checked in online and without Luggage to check in I walked from the train station straight to immigration, cleared within 2 minutes and was on my way to the gate. Yes, Amsterdam Schiphol is a large airport, but moving walkways are available at each pier. I arrived at the gate and found a seat and used the one-hour free Wifi Internet. This came with a reasonable speed. On arrival back at AMS, a few days later, it was again quite a large distance to immigration and baggage claim. Immigration is amongst the best in Europe, friendly, fast and efficient. Luggage took about 15 minutes, but after that it was straight to the station underneath the main hall. Excellent large airport in every respect. If only others in Europe and the US would take the time to learn from them.



Amsterdam Schiphol Airport customer review :  12 November 2014 by T Smith    (Canada)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

I flew in on KLM from Canada. Arrival was good. There were short queues for customs. Baggage arrived in reasonable time. My departure was another story. Security clearance was done at the gate. As a result you have to be at the gate an hour and a half before departure. The aircraft was a 747 - very long queues. Once through the we were herded into a small waiting area. There were not enough seats. Passengers were standing shoulder to shoulder. A delay was announced. We were told to remain seated. As only about ten percent had a seat, this produced ironic laughter. There was one washroom in the entire area. No water fountain or drinking water. We stood for forty five minutes. I would happily arrive at Schipol. I will avoid departures from there.



Amsterdam Schiphol Airport customer review :  14 October 2014 by A Corsoni    (Italy)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Passed through Shiphol Airport several times lately, its a big airport and it offers several shops and possibilities to fill a couple hours between flights. Immigration has been fast compared to other airports but I noticed that it took a bit more time for those holding non EU passports. However Immigration personnel (and I mean just immigration) was pleasant and welcoming. All that is quickly forgotten when time comes to deal with the rest of the airport staff: in stores they are rather unwelcoming but the worst comes with the Security checks staff which are the worst i ever seen (and I travel back and forth from North America to Europe and Asia). Security staff at Shiphol Airport are definitely rude to outright offensive towards passengers which, most of the times, are either too tired/worried to protest. The fact that they aren't that efficient just add frustration to the already bad experience.



Amsterdam Schiphol Airport customer review :  31 October 2014 by Gabor Vincze    (Hungary)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Rude security personnel, dirty airport, takes lot of time to reach the gates, several gate changes without proper communication.



Amsterdam Schiphol Airport customer review :  14 October 2014 by C Booth    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Airport seems to be in disorganised mood? Flew from there on Monday and due to works? There was a limited number of eateries available. We reluctantly ate at a Delft themed cafe which was awful. What is going on here?



Amsterdam Schiphol Airport customer review :  14 October 2014 by Jack Rowell    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Compared with other big European airports there is not much going on. Very unimpressive selection of places to eat/drink - suggest you bring your own food and beverages rather than buy theirs.



Amsterdam Schiphol Airport customer review :  1 October 2014 by J Flynn    (Ireland)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Passed through/transferred twice this week. Ridiculous walking distance for the less fit in our group. Once again experienced the aggression of the Dutch traveller - happy to bump into you and 'educating' airport users re walking on the right side. Lack of services, especially for eating - and signage very poor. Going through security they're pushing you for no good reason - except maybe as little power trip. The flight was late (probably airline's fault), half the passengers could not hear the local announcements, there were 4 staff members at the desk, 1 working and the others looking bored. Overall a tiring experience - and compared so badly with Helsinki Airport which is brilliantly laid out, chilled and courteous.



Amsterdam Schiphol Airport customer review :  7 September 2014 by R Scholten    (Netherlands)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Absolutely the airport I prefer. Mostly I originate from this airport, but I have used it also 2 times for connections (transfer). This airport is very efficient and has excellent facilities. There are plenty of shops and restaurants. Staff are friendly and toilets are very clean.



Amsterdam Schiphol Airport customer review :  27 August 2014 by P Tierney    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Chaotic, rude security, rude staff throughout airport. Very expensive. Transit anywhere but in that horrible place, and the Dutch staff are very dogmatic, dictatorial and plain unfriendly.



Amsterdam Schiphol Airport customer review :  1 August 2014 by Tom Verduin    (Netherlands)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

We flew from our national airport to Istanbul Atatürk on Turkish Airlines. We checked in online. That was an excellent choice, since the waiting queue for Turkish's check-in desks (only 3 open) was the longest I've seen at Schiphol (about 300m). We dropped our bags at the business class counter. This all went really fast. The queue for passport control however was very long. Only one desk was open. We dropped our bags 2 hours prior departure, but after passport control we just had time for a quick cup off coffee before the final boarding call, so we rushed to the gate, which was a 20 minute walk. When we arrived at the gate, boarding hadn't even started, however the screens already said 'gate closed'. The boarding queue was just as long as the passport control line, and it took us 35 minutes to reach the jetway. We had to clear security and just another passport control before entering the plane. Again, only one (of two) lines were in operation. We left the gate 10 min. late, and we were in a long queue for takeoff (approx. 9 planes) for runway 09. We took off exactly an hour late, but nonetheless arrived 2 minutes early at Atatürk, where an even more unpleasant experience awaited us.



Amsterdam Schiphol Airport customer review :  28 July 2014 by Padmakumar Ramachandra Rao    (India)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

The best in the world. Clean, clear instructions and tons of facilities, prompt service, train connection and ticket service from inside the airport, no hidden charges and most importantly, missing in many airports, a cash machine!



Amsterdam Schiphol Airport customer review :  21 July 2014 by Kevin Tunnicliffe    (UK)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

Check in kiosks worked well and there were plenty of them. Only problem was that as well as our own boarding passes it gave us someone else's as well. It just churned it out after ours. Queues for the automated bag drop machines were horrendous and would have been cut by maybe 75% if there had been more than one staff member allocated to help those who had not done this before. Weird system of going through security at the gate meant that people were having to abandon soft drinks they had purchased after clearing passport control and because the process of doing security at the gate is obviously time consuming people were at the gate with no access to drinks or toilets for up to an hour before they were boarded onto the aircraft and there were too few seats for the amount of passengers.



Amsterdam Schiphol Airport customer review :  13 July 2014 by Dmitry Kuzin    (Russia)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

I didn't like anything about my layover in AMS. Moreover the terminals were under construction. At night it was chilly there because of A/Cs working all the way. Crowded everywhere. Cars carrying disabled and seniors go very fast and almost run over people walking on foot making them step aside all the time. Not many seating areas. Duty free shops are ok. Security checks should be passed right by the boarding gate. Staff do not seem to be efficient. Add weird navigation to that and you will get a bad airport for a long stop-over.



Amsterdam Schiphol Airport customer review :  7 July 2014 by M Johnson    (USA)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

How crazy is it to have security checks at the boarding gates. Things are crazy enough when 300 plus people are lining up to board. And talk about rude security people. Coming in from Manchester and connecting to Portland, OR we had to pass security again at the boarding gate. We put our things on the x-ray conveyor and proceeded to the whole body scanner. When I exited the scanner I was met by a young man who begins by saying, "Did you not hear my colleague tell you to empty your pockets." And from then on he was sarcastic and demeaning about my ability to follow "orders." I admit that I had items in my pockets (wallet, passport, pen and my mobile). In all the chaos of the boarding gate I had neglected to remove them for the scanner. If I had had the time I would have sought out his supervisor. Schiphol Airport has advanced to the top of my list of airports to avoid at all costs.



Amsterdam Schiphol Airport customer review :  1 July 2014 by G Ducrettet    (France)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I had to pass through Schiphol yesterday evening, I would like to reiterate the nightmare organisation of this airport, firstly I came from Edinburgh and on the TV it marked gate M for my next flight to Geneva, no signs anywhere marked M, I asked 3 officials before they explained I have to go out of the arrivals after a 20 min walk then re enter turn right, still no M marked. Finally I saw an M when I entered the departures, this is the first airport who doesn't seem to want to make things clear for transfers. At gate M, after turning my head for a minute to buy some water the Geneva flight disappeared, no explanation, nothing, we had to ask the security what had happened, he had to check on his Iphone and said there was probably a gate change, we had to exit the gate and walk for another 20 mins and I walk fast to D, my bag had passed with no problem the security at M, however, this time at D gate they stopped my bag and made me leave some things I had bought (which had also passed the security in Edinburgh also). A rude security officer wouldn't listen to the fact that we had come from another gate and seemed indifferent to our requests. Why was it necessary for us to come out of security and re enter, most airports you enter and that's it, even if gate changes. I would advise people to transfer through another airport if possible, Edinburgh is very nice and well organised.



Amsterdam Schiphol Airport customer review :  6 June 2014 by Edward Michaels    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Chaotic security, many staff are just plain rude, and this is a dismal airport to transfer through. The walking distances are ridiculous. My transfer airside from G gates to a D gate highlights the poor standards here at Schiphol, and then the usual 15 mins trek to find a distant runway that seems like it's in Belgium. This is definitely an airport to avoid if you can. Dirty overcrowded facilities and just generally unpleasant.



Amsterdam Schiphol Airport customer review :  30 May 2014 by Hans van den Brink    (Netherlands)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

I am amazed this airport often gets high ratings. Shops are alright but much too expensive. Immigration is red tape at the top. Baggage handling for incoming passengers is a horror movie come true. This is an airport to be avoided.



Amsterdam Schiphol Airport customer review :  21 May 2014 by C Weere    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Schipol terminal 3. Gate H, constructed of corrugated steel, most effective in letting in the heat. No sign of air conditioning - stay away if you can help it. Immigration quick, so are security checks, friendly too, unlike the dead faced staff at Gatwick. Three Euro for 1/2L of water at the airport, 25 cents worth from the Supermarket.



Amsterdam Schiphol Airport customer review :  5 May 2014 by Hans R T Hansson    (Australia)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Easy to find your way having all amenities you need.



Amsterdam Schiphol Airport customer review :  25 April 2014 by David Graham    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

I am aware that many reviewers are high in their praise for this airport but I find it so big and the so-called single terminal layout so cumbersome that I often dread having to fly to and from Schiphol. On a recent flight from London-City airport we landed on the‘remote’runway so had to endure a 10-15 minute taxi to the gate. Once we got there the gate was stilled occupied so has to wait for another allocation (typical for this airport). Once we pulled up to the new gate, we had as usual to wait for what seemed like ages for the jetty to dock with the aircraft, then the endless walking and travelators to immigration added another 10 minutes to the journey. Luckily the immigration was very fast. So given a 40 minute flight from London, we spent at least 35 minutes taxiing, disembarking and endless walking. I don't find this airport at all suitable for shorter commuter type flights. It may be great for international transfers, but for a quick trip from the UK to work in Amsterdam, it adds significantly to time and stress.



Amsterdam Schiphol Airport customer review :  20 April 2014 by B Pico    (Ecuador)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

On March 15, connecting in AMS, from GVA to UIO. Chaos happened at Immigration: no lines exist, only one airport agent was there, but could do nothing to create lines, no explanations given. Amazed that an airport as Schipol, was unable to organize the situation, in which hundred of connecting passengers were left to try to board their flights with that big chaos, by their own. This created that my outbound flight, was delayed almost an hour. Luckily KL decide to delay the flight to wait for passengers. Not good customer service at AMS Airport: no information given, no lines at Immigration, not organized, free Wi-Fi doesn't work. Is this really one of the best airports in the world?



Amsterdam Schiphol Airport customer review :  7 April 2014 by Alexander Mokretsov    (Russia)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Excellent airport. Very efficient transit, lots of space for sitting and relaxing, great self-service check-in zones. Wonderful bars and cafes with good food and drinks. Very comfortable Internet access zone. Absolutely excellent shopping experience. Probably the best European airport I have been to so far.



Amsterdam Schiphol Airport customer review :  1 April 2014 by H Oberbeckman    (Germany)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Had a really good experience at AMS. On transfer from a transatlantic flight to a short feeder flight in Europe we experienced very short queuing times. There are a lot of power outlets within the waiting areas and free wifi in a lot of areas. Shops and restaurants are also available. The Terminal was clean and due to the size of the airport it's not necessary to walk far between gates.



Amsterdam Schiphol Airport customer review :  26 March 2014 by Eric McPherson    (UK)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Often depend on a transit airport for my onward flights from the UK to elsewhere in the world) which means we really only have 4 choices from my home airport Manchester, which are Heathrow, Paris, Frankfurt or Amsterdam. Lately we started using Amsterdam simply as it is the best of all the 4 main hubs in Europe and we really enjoy spending some time there. Frankfurt doesn't inspire, Paris CDG is a rubbish place to spend some time, just a soulless place (unless you have lounge access I guess, which we don't have) and we tend to no longer fly BA as it's just to expensive to the destinations we regularly fly to. That leaves Amsterdam and we tried it a few times now and really like it. There's just so much to see and do, the range of shops, eateries and places to relax are awesome and every pier has something else to offer, there's even a museum and if you have the chance to go through customs to go to the railway station you're greeted by a rather large shopping mall as well. Some airport staff recommended we went through customs to go to the roof terrace where we found to our surprise that an airport was parked on the roof for the public to see, really cool. I do agree to some comments that security staff at the gate need to learn some manners as some of them are just awful. I guess that's down to translation issues but the Dutch clearly have to learn to add the word 'please' to their vocabulary, it just makes all the difference. Airport staff needs to give security staff some proper training as some have very limited English and as a result sound very rude. Overall KLM airline staff are always pleasant to deal with, they really stand out from other airlines, it is really noticeable. But back to the airport, by far the best airport to kill some time in Europe if you depend on a transit airport. Explore it, walk around a bit and you come across lots of great places, restaurants and bars, also on the upper level.



Amsterdam Schiphol Airport customer review :  5 March 2014 by P Cullen    (UK)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

I generally like Schiphol, it is large and busy but well laid out and has plenty of facilities and never feels particularly crowded. I have generally found queues short and staff helpful. However my most recent experience was rather less than perfect because KLM has introduced some very short transit times. Going out was 55 minutes and on return 40 minutes. The first was just doable but the second very stressful and I only made my flight by jumping a queue (on instruction from staff) and running the last part (I was not alone). The problem is exacerbated if you are on short-haul Cityhopper flights which park away from the terminal and require a bus to and from them, this reduces the transit time by at least 10 minutes. On the second occasion my second flight was 'now boarding' as I got off the bus from the first flight and 'gate closing' appeared when I was still some minutes from having my boarding card checked and going through security. This was despite going straight to the gate at a brisk walk, anyone unfamiliar with the airport or unable to keep up a good pace would really struggle. In the end Schiphol worked, but I found the experience unnerving and I caution transit passengers with less than hour between flights to be ready for a stressful experience.



Amsterdam Schiphol Airport customer review :  26 February 2014 by Andrew Wilson    (Norway)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

There is everything one could want and more in Schiphol. Airside there are hotels, a museum, casino, restaurants, good selection of shops, smoking rooms, and more bars than you could shake a fist at. My favourite airport to spend any length of time in.



Amsterdam Schiphol Airport customer review :  21 February 2014 by S Smith    (USA)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Used to be a better place to fly, but security is very unprofessional as many other reviewers stated. I don't have issues with the airport itself. Clean, decent options for eating (although quite expensive), nice restrooms, nice areas to relax and work. On the flip side, get ready to be harassed. There is now a full-body scanner at each gate, so you are expected to be at your gate an hour and a half early versus the customary 45 minutes at normal airports, and even after the full-body scan at the gate, you may be subjected to the pat down. For all the things this airport has going, it is definitely the worst when it comes to unprofessional and rude security personnel.



Amsterdam Schiphol Airport customer review :  13 January 2014 by Yevheniy Kahanovych    (Ukraine)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

I used AMS for arrival, departure and transfer from non-EU to EU and vice versa. I was impressed with the overall organization (partly thanks to KLM), very reasonable immigration queues, very fast security processing, baggage transfer. Another important thing was plentiful and clean toilets. Signage was also a pig plus: clear and often. The building, despite being huge, Is nice and well kept. Boarding process was also ok. Security search was way too thorough, but this is for our own sake. The only two disappointments were railway ticket machines that refuse to accept foreign credit cards (not the airport's fault) and rip off drink prices. Since liquids are not allowed through security, prepare to pay 2.6 euro for 0.3l bottle of Evian. Shopping didn't impress me either. Overall great for flight. This is what it is needed for.



Amsterdam Schiphol Airport customer review :  10 January 2014 by Diarmuid Curran    (Malaysia)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

January 5 2014, 3 years since I last used Schipol. Their staff were exceptional. It would be easy to criticise when things go wrong as they did before. But when the entire process was so efficient, so smooth, and seemed tailored to getting the job done, one knows its working even though one is not so sure. The staff knew there were problems, and went 200% of the way to remedying them. 30/31 December 2010. Due to adverse weather conditions my flight was delayed and if it could go wrong it seemed to go wrong. After all it was a severe winter in Europe, DUB-AMS was delayed and I missed my connection to Kuala Lumpur. The right hand did not seem to know what the left was doing. To be honest I'd say I was unlucky in terms of how 'tight' my connections were, and my own advice would be to allow 2 hours minimum in any Airport to allow for contingencies. It was the same in September and January 2010, and since then I switched my patronage to Etihad. I'm impressed. KLM and Schipol are now back in my good books.



Amsterdam Schiphol Airport customer review :  29 December 2013 by T Whittington    (Sweden)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

One of the best airports in the world, and comparable to Asian benchmarks, such as HKG. Most recent time I used the airport, two days ago, I was late and arrived at the airport 2pm by train, and made it at C04 at boarding 2.15pm. Security was very fast, think they even upscaled a bit for the expected traffic due to Christmas. Unfortunately there was no time left to grab a bite, or do some Christmas shopping, but airport has sufficient places for that. In the past I have experienced, once or twice (in my case <5% of times traveled through the airport), 45 minute wait for the luggage, which was too long, don't know what happened there, the other occasion customs took too long, but apparently it was a sudden peak, and it took some time to call some extra staff. These two occasions however, are not representing the overall performance. The walking distance are normally fine, you can be unlucky when you have a stopover and need to go from H peer to B, that will take a good twenty minutes. But that shouldn't be a problem for the average healthy person. Still better than a train, or worse, shuttle bus. So looking at the numerous experiences I had at Schiphol, great airport.



Amsterdam Schiphol Airport customer review :  16 December 2013 by F Alesch    (Austria)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Very bad experience, customer unfriendly, awful security check. Maybe good for shopping addicts, but not for serious flyers.



Amsterdam Schiphol Airport customer review :  14 October 2013 by Armando Urrio    (Switzerland)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Queues are really too long and security checks are very suspicious. It takes hours to cross the airport. Luckily it is clean and staff are quite nice.



Amsterdam Schiphol Airport customer review :  25 September 2013 by J Wix    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

I found the Schengen to non Schengen transfer in both directions had long queues at passport control, I needed the 45/50 minute transfer time. On the way from UK I was given my Schipol gate by helpful staff, but not at Madrid or on the plane. People had to push to the front to get their transfers (very politely). People got agitated at D gate though and one very rude English woman impatiently asked me for a gate number (at 64 with a suitcase and rucksack - do you think I looked like an airport official).



Amsterdam Schiphol Airport customer review :  20 September 2013 by S Majid    (Malaysia)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Chaotic. Confusing layout. Perhaps in the same league as Heathrow Airport. Definitely way below Changi or Zurich airport. My take is that Schiphol may have reached its handling capacity. It this is not true, then blame it on the security check and passport control. These are the ones that are causing pain to the passengers. Will definitely avoid this airport in future trips. Prefer to use Zurich as entry point into Europe.



Amsterdam Schiphol Airport customer review :  14 September 2013 by Willem Jansen    (Netherlands)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Good airport, lost of destinations, clean. However, taxi's are the worst you can get in Europe. Avoid these and take public transport or ask friends to pick you up.



Amsterdam Schiphol Airport customer review :  9 September 2013 by Pieter Boone    (Netherlands)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

Although this airport is far above average I have been annoyed by a few disturbing 'patterns'. My last few arriving flights could not be accommodated at a gate right away because 'the ground staff had not arrived yet'. Even though the delay was less than 10 minutes, I find this very strange, none of the flights were early and taxi times after landing are extremely long (15 minutes or more) so I gather this should be enough notice. It also seems that connecting a jet bridge at Schiphol takes way longer than any other airport and ground staff seem to struggle moving the jet bridge having to make a few tries before doing it right. Schiphol is a large airport and the fact that 'moving walkways' leading back to the terminal almost always are out of use is just unacceptable. What is the problem? Signs say they are out of use for 'maintenance' but I never see anyone working on them.



Amsterdam Schiphol Airport customer review :  19 August 2013 by C Kupper    (Malaysia)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Probably the best airport in the world! All processes link, everything is smooth. Staff are very friendly.



Amsterdam Schiphol Airport customer review :  5 August 2013 by D Engl    (Switzerland)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Did a few passes through the Airport either starting my journey there or just connecting. KLM check in is anything other than customer friendly. The self baggage check in takes so much time, almost everybody needs assistance. If they would use these employees (counted 5) at normal check in it would speed up the whole process, and it would be more personal. The security check is by far the most awful I have seen, most unprofessional unfriendly people working there. Hope your Gate is not one of the far out on the concourse otherwise you will miss your flight. My advice avoid Amsterdam Schipol if possible.



Amsterdam Schiphol Airport customer review :  1 August 2013 by C Graham    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

I like flying KLM, however, I find Schiphol such a poor airport compared to others in Europe. The shopping is poor, with generic duty free shops found in any airport across the world. Very few specific shops. However, the thing I dislike the most is that each gate has its own security, meaning you can't buy a bottle of water after security to take on the plane. I drink a lot of water, and find it helpful to take a bottle on the plane and at several airports I use, you clear security and then are able to shop around and buy water, however, with security being right at the gate, it is impossible.



Amsterdam Schiphol Airport customer review :  29 July 2013 by E Lang    (Switzerland)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

I don't like Schiphol airport. Every time we have a layover its a pain. We check in at the starting airport, go through check-in, security are all that rubbish until we board the plane (usually KLM) that takes us to Schiphol. When we are there, we have to go again through security and check-in and twice did they take things away from us. Apart from that, you have to queue everywhere and there is no space for queuing. I will avoid Schiphol when ever possible.



Amsterdam Schiphol Airport customer review :  11 July 2013 by Judith Wotherspoon    (Australia)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

I last visited this airport in 2006 and chose to come back this year. It is efficient and well sign-posted and I like the train being so easily accessible although this time it was luck which got me to the right platform to catch the train to the centre of Amsterdam. Signage and ticket purchase were not as straightforward as I expected. Baggage pick up was slow from my flight and there was a jam of people waiting for the exit gates etc. I still like it and will come again.



Amsterdam Schiphol Airport customer review :  27 June 2013 by S Taylor    (Canada)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

I am frustrated every time I use this airport because of the chaotic line ups when departing. There is often a very long, disorganized line up for passport control and the security control is at the gate for international flights. I spend 30 minutes getting through and then you end up in a small waiting room with no chance to buy any liquids for the flight. This time I got a seat but many of the people after me had to stand another 20 minutes before boarding the plane.



Amsterdam Schiphol Airport customer review :  12 June 2013 by Patrick Tan    (Malaysia)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

This is probably the best airport I have used so far in Europe. Flew in from Barcelona into Schiphol and Schiphol to Dublin. It is probably the most convenient airport with their self check-in kiosks and self drop baggage counters. The airport does look a little old now but still very well-maintained. The only thing that I think can be improved is the immigration counters and queuing areas. Unlike other European airports, all airport workers here were very professional. Overall, very satisfied with this airport and will definitely choose Schiphol as the gateway into Europe in future.



Amsterdam Schiphol Airport customer review :  11 June 2013 by J Nissinen    (South Korea)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

A very easy to use airport. The only minus point would be the often long and chaotic lines at the immigration, both sides. The lines for people with EU passports should be respected and reserved for the EU passport only. Lounges are very clean and the food is fresh and tasty. Staff is general extremely professional and helpful. Shopping is excellent. Gates are easy to find.



Amsterdam Schiphol Airport customer review :  10 June 2013 by Bob Kimmings    (Australia)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

This is one huge terminal instead of the usual scattered smaller ones. You can walk a long way if you choose the wrong direction, but it is very well sign-posted, clean, and very efficient. The staff are friendly and knowledgeable. I enjoyed the food and the Panorama Terrace.



Amsterdam Schiphol Airport customer review :  4 June 2013 by L Osman    (UAE)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

First time using Schiphol and was a bit disappointed. Found it a bit like an airport from the 70s, it is sufficient, and massive and has everything, but needs a face lift renovating operation. I couldn't understand why arrivals and departures are in the same place, it was a bit confusing. I spent some time at the duty free upon arrival so didn't have any queues at passport control. Very well connected with train station, buses and all public transport. On departure I checked in online for my Emirates flight, however I spent sometime at passport control, which was long and slow with only 4 counters. Duty free staff were very friendly and helpful, toilets were in very bad condition. The screening and security was too long, due to the fact it is a massive A380 aircraft with 500 passengers, luckily I was seated in the second row at the front of the aircraft so I took my time and boarded last. All in all a pleasant sufficient airport, and will use it again.



Amsterdam Schiphol Airport customer review :  30 May 2013 by Chris Lewis    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I used to like flying through Schiphol, but I've completely gone off the place. Best part of an hour to get through immigration on arrival, flying back from there, you can't go through security screening and then relax with a drink or meal, because you're on tenterhooks all the time waiting to be called forward for screening from the lounge area. When you finally do struggle through screening there are very few facilities; what you do have is a long walk and shuffling forward in a queue on a flight of stairs to board your plane. Even Heathrow is a more comfortable experience these days.






PAGE

1 2 3 4 5 6        
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 


top

back to top


Amsterdam Schiphol Airport Reviews Schiphol Airport Passenger Opinions Amsterdam Schiphol Airport


| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

© 1999-2012  Copyright Skytrax