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Amsterdam Schiphol Airport Passenger Reviews and Customer opinions



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Amsterdam Schiphol Airport customer review :  23 May 2013 by H Gibbs    (Netherlands)

Rating : 10/10

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Recommended

If Airports were judged solely by the cleanliness of the toilets, them Amsterdam Schiphol would come out best. They are spotless. Often there are very long queues for passport control when entering NL from outside a Schengen area. Schiphol is getting very big and one has to look carefully for the way out signs and signs to baggage reclaim due to adverts everywhere.



Amsterdam Schiphol Airport customer review :  16 May 2013 by Ian Loftus    (Australia)

Rating : 7/10

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Recommended

AMS is generally a pretty good airport, but the dreadful system of herding passengers into small gate lounges on F pier is annoying. Why can't security screening be done just before/after immigration and then there will be no need for the gate lounges (shouldn't the whole airside be "sterile" anyway?). Passengers would then actually be able to use toilets, have a coffee, go shopping etc for longer rather than being locked up.



Amsterdam Schiphol Airport customer review :  21 February 2013 by Rob Smit    (China)

Rating : 9/10

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Recommended

A pleasant and efficient airport for both short and long haul as well as flying with budget airlines. Immigration queues are short or non-existent. Security check usually have a bit longer queues but even then the line keeps moving quickly. Plenty of shops and restaurants on both air side and land side. A great airport.



Amsterdam Schiphol Airport customer review :  18 February 2013 by N Barnsley    (Spain)

Rating : 9/10

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Recommended

A clean, well planned and user-friendly airport with efficient and courteous staff, minimal queues at security and short waits at baggage reclaim. Only let down on a recent trip was the poor business class lounge used by KLM for their inter Schengen flights.



Amsterdam Schiphol Airport customer review :  15 February 2013 by Mark Kemper    (USA)

Rating : 8/10

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Recommended

This airport is a decent place to make a connection. I have only used it 2 or 3 times as a terminal or originating airport but I have used it 2 or 3 dozen times for connections. The negative is that it can take a very long time to get from one gate to another, which can be very difficult if you have a short connection. However, if your time is sufficient, it is a good airport with good facilities. The KLM Lounge is fabulous after its most recent upgrade. But the general facilities are also good as there are several shopping and food options available to occupy your time. The coffee shops are especially good. This airport is configured such that security checks are performed at each gate on a flight-by-flight basis. The process is reasonably efficient. The immigration checks can get backed up but things usually move at a reasonable pace and the staff are polite and fairly efficient. Signage in the airport is relatively good and flight boards are not too difficult to find. The personnel at the transfer desks are relatively helpful if information is required. There are areas to lounge comfortably on the second level if you have a longer period of time. In all, this is a very convenient airport for transit.



Amsterdam Schiphol Airport customer review :  13 February 2013 by Mike Jacques    (UK)

Rating : 5/10

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Recommended

My first time through this airport as a transit passenger. Well sign-posted but does not have a friendly feel about it. Food and drink expensive. I would use the airport again to avoid Dubai when flying to Australia/Far East.



Amsterdam Schiphol Airport customer review :  6 February 2013 by D Bokr    (Germany)

Rating : 8/10

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Recommended

I like travelling through AMS. I find the spacious airport well stocked with restaurants, bars, shops etc. Most of the staff are friendly and cheery. Most of the immigration officers are grumpy. I have never encountered a long line at immigration or security.



Amsterdam Schiphol Airport customer review :  28 January 2013 by P Cullen    (UK)

Rating : 9/10

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Recommended

Transited from non-Schengen to Schengen area flight with little difficulty, about a 10 minute wait to have my passport checked and maybe 3 minutes at security. The facilities are excellent, plenty of seating with views over the airport and many different food outlets and shops (though they are not cheap). I had a quite complicated question about my return journey (which was not through Schiphol) and the staff were very helpful and efficient in finding the answer. A good experience.



Amsterdam Schiphol Airport customer review :  17 January 2013 by Jen Brown    (USA)

Rating : 6/10

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Recommended

Had a transfer here on my way to and from Africa from NYC this month. Overall, the airport is new, clean and has a variety of shops and dining options. Dining options are a bit expensive. I can't say anything about the passport control as I was only passing through and didn't have to deal with that, but the individual security lines at each gate seem inefficient. I had to wait 45 minutes to board the plane because there are only 2 x- ray machines, even for the huge 747 I was on. The other issue with having it at the gate is that you aren't allowed to bring any liquids, including duty free alcohol or a bottle of water to drink on the plane. An 8 hour flight is pretty dehydrating. I think this may be a US rule only so check before you try to buy anything to bring anything onto the plane.



Amsterdam Schiphol Airport customer review :  8 January 2013 by Giacomo Gramazio    (Italy)

Rating : 10/10

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Recommended

I travelled to/from Schiphol twice in the last few months and it's an excellent airport. Baggage delivery was fast and indications were clear. Transportation to/from the city is straight and bus line 197 takes only half an hour to get to the centre at a reasonable cost (€4 one way). When departing, I used KLM's self check-in and baggage drop off facilities, which are very user friendly. Short queues for the security checks. The facilities airside are the best I've seen in Europe and there is a good selection of shops and restaurant. Pity that the prices are a bit too high. All in all, an excellent airport that I may decide to use in the future for intercontinental flights too.



Amsterdam Schiphol Airport customer review :  25 December 2012 by J Martin    (USA)

Rating : 0/10

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Recommended

This has got to be the worst airport for disabled persons and customer service skills. A disabled passenger should have a wheelchair waiting outside the plane which has been a common sight at other international airports, but Amsterdam airport was the worst making the passenger walk to the entryway of the airport and then onto a trolley. No wheelchair access whatsoever! On top of this the customer service skills of the representative were nil. She was outright rude pushing my hand aside as I pointed forward to ask if the gate was up ahead. Who do you complain to when the airport lacks common sense anyway? If you are looking for assistance for a disabled person, then I would suggest avoiding this airport altogether.



Amsterdam Schiphol Airport customer review :  20 December 2012 by P Apling    (UK)

Rating : 4/10

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Recommended

Poor communication and a lack of departure information monitors. For an ultra modern airport, I was very surprised to see such steep and dangerous steps leading down to boarding gates, which are extremely unsuitable for young children and elderly passengers. Grand Cafe Plaza, possibly the worst cooked breakfast. For two breakfasts, a tea, a coffee and a bottle of still water, we were charged an extortionate €34.95, for a meal which was extremely sub-standard. Next stop, the Internet cafe. €3 gets you 15 minutes of nothing, as I tried two different keyboards, with faulty keys. Absolutely no departure information regarding our EasyJet flight back to London Gatwick. I had to go to an information desk instead. We were told to go to lounge H, a 20 minutes walk from the main lounge. Having passed through passport control and a full body X-ray we were greeted by three airport workers conducting a questionnaire. We were not given the option of volunteering, we were hijacked into it and I have to say that the questions were absolutely ridiculous. They could see that I was in a hurry and they were not interested in the lack of departure information, or the steep and dangerous steps. I cannot say that I would want to visit this airport again. It's huge, with plenty of faults.



Amsterdam Schiphol Airport customer review :  10 December 2012 by Kai Schlender    (Germany)

Rating : 9/10

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Recommended

AMS is one of Europe's main hubs but unlike confusing FRA or crowded LHR quite well-arranged and clean. Although big, the terminal is one coherent building and good signposted, so no annoying terminal change. For me, it's been the best transfer airport I've ever been by now. No long queues at security. Very friendly staff. Cafes/restaurants can be a bit crowded at peak times. Good accessibility by train with own station (local, cross-country and international services).



Amsterdam Schiphol Airport customer review :  14 November 2012 by I Milono    (Indonesia)

Rating : 7/10

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Recommended

Schiphol is among the best airport in Europe and it surely deserves it. It's huge, modern, busy, and there are plenty of shops. However, the plus side of this airport could also be the minus at times, especially if you are in hurry catching a flight. It's huge, and if you arrive less than 30 mins before your flight and you are new to this airport, prepare some extra energy to sprint! I arrived in AMS at 6am on a cold November Saturday morning on my way to Oslo using a connecting flight. The bad thing was, my flight from KUL was supposed to arrive at 5.25 am and the plane to Oslo was to leave at 6.50 am. Fortunately, the immigration line (though crowded) was quite efficient. But for the rest, I had to sprint all my way through Holland Boulevard, a seemingly endless strip stretching in the middle of the airport to reach the gate where my plane waited. For passengers, make sure you arrive at least 2 hours before your flight to enjoy all Schiphol has to offer.



Amsterdam Schiphol Airport customer review :  3 November 2012 by Martijn Wubbels    (Bucharest)

Rating : 6/10

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Recommended

Long rows, very inefficient. I arrived at 5.35 at the check-in for Lufthansa and the queue was terrible long. My flight left at 07.05. Turned out they had just 2 kiosks open for around 4 different Lufthansa Flights. Finally they decided to open more check-in kiosks and the queue disappeared rapidly. It was already 06.20 when I could check-in. The lady was nice and when I told her I had a flight at 7.00 she advised me to tell it to the ground security as there were ridiculous long queues for the luggage check. I was directed to the premium users queue and although it took a while, arrived at the gate at exactly 6.35. What is disappointing for me is that a great airport as Schiphol has this kind of problems. There must be something wrong there. It is a very nice airport but they really should invest in order to make check-in much smoother.



Amsterdam Schiphol Airport customer review :  28 October 2012 by C Wajsberg    (Israel)

Rating : 8/10

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Recommended

Large airport where everything but baggage delivery seems to be working very fine. Check in was flawless albeit I do have a platinum sky team card so no long lines. Passport control very friendly and professional, duty free anything you can imagine but very expensive. KLM lounge is nice but not enough cleaning staff to keep the place clean of empty glasses and used dishes. Long walks to gates as there are many but everything is clearly marked so you do not get lost. All be it very well organized airport.



Amsterdam Schiphol Airport customer review :  28 October 2012 by Lalchhanhima Ralte    (India)

Rating : 10/10

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Recommended

Flew in to Schiphol from Montreal by KLM on 20th Oct 2012. Read a lot of negative reviews but I must say, it is a wonderful airport for transit. Yes it may not be as big as Changhi or Dubai but nevertheless not a bad place for a short transit. Love the free WiFi.



Amsterdam Schiphol Airport customer review :  23 October 2012 by M Calame    (Luxembourg)

Rating : 8/10

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Recommended

LUX-AMS-SIN - SIN-AMS-LUX - The airport is very functional and the area of Tax free shops and restaurants are numerous. It was clean and it was easy to find its way. What a pity I had a short time for the connection. On the whole, I've really appreciated the infrastructures, shops and signals. My bad experience concern the security check. The staff was quite unclear regarding the electronic appliances to show and I had to re-pass the check of my cabin luggage and without any pressure from ourselves, we could still wait. I've nearly missed my connection due to security check. Anyway, I hope to come back to Amsterdam for a connecting flight. Really good airport.



Amsterdam Schiphol Airport customer review :  13 October 2012 by A Stephens    (Spain)

Rating : 1/10

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Recommended

Insufficient time to catch connecting flights due to ridiculously long queues in passport control. Lack of special channel for European Union Residents, existing in other airports. Flippant and inefficient attitude of passport controllers, who appeared to be young and shallow. Numerous, anxious passengers waiting in the queues who were ignored by the ground staff overlooking the queues. Security baggage checkers slow, rude and careless with passenger's baggage, literally throwing bags onto the floor to be rechecked. Many of them with a deficient level of English to facilitate the process. Surprising in Holland where most people have a good command of English! Enormous distance to reach connecting flight gate. I was heading to gate D87 at full speed when gate D56 was announced for my flight. I took no notice and a couple of minutes later they corrected themselves and said D87. Without doubt, my last visit to this nightmare airport!



Amsterdam Schiphol Airport customer review :  13 October 2012 by H Drubbel    (Netherlands)

Rating : 9/10

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Recommended

Combined with internet check in and the KLM app for Android, it works great. Luggage drop off is fast and easy, waiting time at customs can take a while but in general it takes 5 minutes to pass. Enough to do to pass time, like a museum, many shops and even a casino. Facilities are clean, staff is friendly and finding your way around is easy. Food and drinks are like any airport, priced upscale.



 




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